VIKING ELECTRONICS K-1900-6-IP VoIP Auto Dialling Panel Phone User Manual
- June 4, 2024
- VIKING Electronics
Table of Contents
- Features
- Applications
- Specifications
- Definitions
- Features Overview
- Installation and Mounting
- Programming Features Index
- Programming Features
- Operation
- Troubleshooting
- Related Products
- Warranty
- TWO-YEAR LIMITED WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
SECURITY & COMMUNICATION
ELECTRONICS K-1900-6-IP VoIP Auto Dialling Panel Phone
Designed, Manufactured and Supported in the USA
User Manual
K-1900-6-IP/EWP
VoIP Panel Phones with
Auto Dialer and Relay Control
September 28, 2021
Vandal Resistant VoIP Panel Phones with Auto Dialer and Relay Control
The K-1900-6-IP VoIP Panel Phone will auto-dial a 1-20 digit programmable
phone number each time the handset is lifted. If the call is not answered, the
phone will dial up to 3 additional phone numbers. The K-1900-6-IP phone is
designed to provide quick and reliable communication for SIP VoIP phone
systems with PoE. The unit can be programmed from any PC on the same LAN or
remotely using a Static IP Address.
When a call initiated by the K-1900-6-IP phone is answered by an apartment
or business tenant, a built-in relay may be activated to control an electric
gate or door strike. The relay can also be programmed to activate whenever the
phone is off-hook, ideal for controlling cameras, etc.
The K-1900-6-IP-EWP shares all of the features of the standard K-1900-6-IP
in addition to Enhanced Weather Protection (EWP) for outdoor installations
where the unit is exposed to precipitation or condensation. EWP products are
designed to meet IP66 standards and may feature foam rubber gaskets, sealed
connections, gel-filled butt connectors, as well as potted circuit boards with
internally sealed, field-adjustable trim pots and DIP switches for easy onsite
programming. For more information on EWP, see DOD 859.
! Installation requires a Network Administrator / IT Technician
Features
- Vandal Resistant Features: 14 gauge (0.074″ thick) 304 stainless steel front panel with permanent laser etched graphics. Heavy duty metal hook switch, armored cable, and T-10 Security Torx drive mounting screws.
- Weather Resistant Features Marine grade 316 stainless steel faceplate and Torx Security screws. Faceplate, earpiece, and mouthpiece gaskets (on EWP model).
- Ring with adjustable volume and cadence
- Hearing aid compatible amplified handset with sealed push button volume control
- SPDT 2 Amp relay contacts for door/gate or camera control
- Optional RC-4A for Secure Remote Relay Control, see DOD 582
- SIP compliant (see page 2 for compatible SIP servers and IP phone systems)
- PoE powered (class 1, <4 Watts)
- Outbound Proxy, Authentication ID, Peer to Peer, VLAN Tagging
- Network downloadable firmware
- K-1900-6-IP: 36″ armored handset cable
- K-1900-6-IP-EWP: 54″ armored handset cable
- Cycles to up to three rollover phone numbers on busy or no-answer
- Optional Enhanced Weather Protection (EWP) available – EWP products are designed to meet IP66 Ingress Protection Rating, see DOD 859
- Flush mount using a standard double-gang box (not included)
- Remotely programmable
- Extended temperature range (-40°F to 140°F)
- Selectable auto-answer feature for monitoring
- Diagnostics (for testing relay)
Applications
- Commercial or Residential Door / Gate Entrance
- Kiosk Phone
- Apartment Entry Phone
- Door Entry Phone
- Courtesy Assistance Phone
- Customer Service Phone
- Automated Teller (ATM) Phone
- Security or Emergency Phone
- Hot-Line Phone
- Prison Phone
Information:715-386-8861
www.VikingElectronics.com
Specifications
- Power: PoE class 1 (<4 Watts)
- K-1900-6-IP Dimensions: 4.6″ x 4.6″ x 4.97″ (127mm x 117mm x 126mm)
- K-1900-6-IP-EWP Dimensions: 4.6″ x 4.6″ x 5.1″ (127mm x 117mm x 130mm)
- Shipping Weight for K-1900-6-IP: 2.0 lbs (0.9 kg)
- Operating Temperature: -40°F to 140°F (-40° C to 60° C)
- Humidity – Standard Product: 5% to 95% non-condensing
- Humidity – EWP Product: Up to 100%
- Handset Cable Length on Standard Model: 34″ to 37″ (86 cm to 94 cm)
- Handset Cable Length on EWP Model: 52″ to 57″ (132 cm to 145 cm)
- Audio Codecs: G711u, G711a, G722
- Network Compliance: IEEE 802.3 af PoE, SIP 2.0 RFC3261, 100BASE-TX with auto cross over
- Regulatory Compliance: CE, FCC Part 15 and Canada ICES-003 Class A
- Connections: (1) RJ45 10/100 Base-T, (3) gel-filled butt connectors
VoIP SIP System Compatibility
For compatibility and vendor-specific detailed configuration instructions, see
the Viking VoIP SIP System Compatibility List, DOD 944. To open and download
this PDF file:
Scan the QR code below to open and download the Viking VoIP SIP System
Compatibility List
– OR –
- Go to www.vikingelectronics.com and enter 944 in the search box
- Click Application Note (DOD 944) to open and download the PDF
Important: Exclusion from this list means only that compatibility has not been verified, it does not mean incompatibility. If you have questions, please call Viking Electronics at 715-386-8861.
Definitions
Client: A computer or device that makes use of a server. As an example,
the client might request a particular file from the server.
DHCP : Dynamic Host Configuration Protocol. In this procedure, the
network server or router takes note of a client’s MAC address and assigns an
IP address to allow the client to communicate with other devices on the
network.
DNS Server: A DNS (Domain Name System) server translates domain names
(ie: www.vikingelectronics.com) into an IP
address.
Ethernet: Ethernet is the most commonly used LAN technology. An Ethernet
Local Area Network typically uses twisted pair wires to achieve transmission
speeds up to 1Gbps.
Host: A computer or device connected to a network.
Host Name : A hostname is a label assigned to a device connected to a
computer network that is used to identify the device in various forms of
network communication.
Hosts File: A file stored in a computer that lists host names and their
corresponding IP addresses with the purpose of mapping addresses to hosts or
vice versa.
Internet: A worldwide system of computer networks running on IP protocol
that can be accessed by individual computers or networks.
IP: Internet Protocol is the set of communications conventions that
govern the way computers communicate on networks and on the Internet.
IP Address : This is the address that uniquely identifies a host on a
network.
LAN: Local Area Network. A LAN is a network connecting computers and
other devices within an office or building.
Lease: The amount of time a DHCP server reserves an address it has
assigned. If the address isn’t used by the host for a period of time, the
lease can expire and the address can be assigned to another host.
MAC Address: MAC stands for Media Access Control. A MAC address, also
called a hardware address or physical address, is a unique address assigned to
a device at the factory. It resides in the device’s memory and is used by
routers to send network traffic to the correct IP address. You can find the
MAC address of your K-1900-6-IP phone printed on a white label on the top
surface of the PoE LAN port.
Router: A device that forwards data from one network to another. In order
to send information to the right location, routers look at IP Address, MAC
Address, and Subnet Mask.
RTP: Real-Time Transport Protocol is an Internet protocol standard that
specifies a way for programs to manage the real-time transmission of
multimedia data over either unicast or multicast network services.
Server: A computer or device that fulfills requests from a client. This
could involve the server sending a particular file requested by the client.
Session Initiation Protocol (SIP ): Is a signaling communications
protocol, widely used for controlling multimedia communication sessions such
as voice and video calls over Internet Protocol (IP) networks. The protocol
defines the messages that are sent between endpoints, which govern the
establishment, termination, and other essential elements of a call.
Static IP Address: A static IP Address has been assigned manually and is
permanent until it is manually removed. It is not subject to the Lease
limitations of a Dynamic IP Address assigned by the DHCP Server. The default
static IP Address is: 192.168.154.1
Subnet: A portion of a network that shares a common address component. On
TCP/IP networks, subnets are defined as all devices whose IP addresses have
the same prefix. For example, all devices with IP addresses that start with
100.100.100. would be part of the same subnet. Dividing a network into subnets
is useful for both security and performance reasons. IP networks are divided
using a subnet mask.
TCP/IP: Transmission Control Protocol/Internet Protocol is the suite of
communications protocols used to connect hosts on the Internet. TCP/IP uses
several protocols, the two main ones being TCP and IP. TCP/IP is built into
the UNIX operating system and is used by the Internet, making it the de facto
standard for transmitting data over networks.
TIP : Telephone Internet Service Provider
WAN: Wide Area Network. A WAN is a network comprising a large
geographical area like a state or country. The largest WAN is the Internet.
Wireless Access Point (AP): A device that allows wireless devices to
connect to a wired network using Wi-Fi, or related standards. The AP usually
connects to a router (via a wired network) as a standalone device, but it can
also be an integral component of the router itself.
Wireless Repeater (Wireless Range Extender): takes an existing signal
from a wireless router or access point and rebroadcasts it to create a second
network. When two or more hosts have to be connected with one another over the
IEEE 802.11 protocol and the distance is too long for a direct connection to
be established, a wireless repeater is used to bridge the gap.
Features Overview
Front View of the K-1900-6-IP VoIP Panel Phone
*Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with maximum insulation of 0.082 inches.
Installation and Mounting
A. Installing the K-1900-6-IP
To install the K-1900-6-IP panel phone, attach the panel to a standard double
gang electrical box using the provided screws. Tip: Record the MAC address
that is printed on the network jack. This number will be used later in the
programming.
Typical Installation on SIP Based VoIP Phone System
-
Note: A PoE extender can be used for an additional 100 meters per extender. For longer runs (up to 2 km / 1.2 miles) an ethernet to fiber media converter can be used.
PC Requirements- IBM compatible personal computer with Windows 7, 8 or 10
- Adobe Acrobat Reader 8 or higher
- K-1900-6-IP hardware
- Available LAN with PoE (class 1, < 4 watts)
- Ethernet cable ( CAT5 min.)
- 1 MB minimum free hard drive space for installation
- 16MB of free physical RAM
PC Programming
Download and install the programming software
- Go to www.vikingelectronics.com and enter K-1900-6-IP in the search box
- Click K-1900-6-IP in the search results
- Scroll down the page to Downloads, and click IP Programming Software
- Install the programming software by saving or opening the file and then clicking on setup Viking IP Programming.exe
- Follow the prompts on your screen to complete the software installation.
- To start the Viking IP Programming application, click on the Viking IP Programming icon on your desktop. The Main screen will appear, allowing the user to program any K-1900-6-IP connected to that LAN.
Note: PC must be connected to the same LAN as the K-1900-6-IP.
A. Manually Muting SIP/Network Failure Alarm Beeps (3 beeps repeated every
3 seconds)
With the unit connected and powered (Green LED on and Yellow LED off or
blinking) it will output 3 beeps every 3 seconds in the handset of the
K-1900-6-IP indicating a SIP registration failure, failure to receive an echo
reply from a pinged gateway or Ethernet connection failure. You can manually
disable the beeps by clicking the “Mute Alarm Until Next Failure” tab in the
Viking IP programming software. The LED will continue to flash allowing you to
troubleshoot the failure.
B. Connect / Disconnect
Open the “Viking IP Programming” software on the PC and the start screen shown
below will appear. Any Viking IP phones that are connected to the network will
appear on the list. Simply select the K-1900-6-IP on the list and click on the
“Connect” button at the bottom or double-click the selected phone. If the
security code of the selected phone is still set to default (845464), the PC
software will not require entering a security code to connect to the phone.
K-1900-6-IP have a default name of “VIKING_MK64_Vik02”, so if many phones are
connected to the same network that all have the default name, MAC addresses
must be used to identify each phone. When finished programming, click on the
“Disconnect” button at the bottom. Closing the program will also automatically
disconnect the unit.
C. Configuring the K-1900-6-IP Network Settings
Step 1.| Open the ‘Viking IP Programming” software on a windows PC that is
connected to the same LAN as the K-1900-6-IP phone to be programmed.
---|---
Step 2.| The window in the upper left corner of the menu will show you each
K-1900-6-IP phone that is connected to that LAN. Select the unit with the same
MAC address shown on the label located on the top of the Ethernet connector on
the K-1900-6-IP phone.
Step 3.| Click the ‘Connect” button. If a pop-up window appears, enter the
unit’s security code (factory set to 845464) then click “OK’.
Step 4.| The program will then read and display the K-1900-6-IP phone’s IP and
programming settings.
Step 5.| Click on the “IP Settings” tab.
Step 6.| Select the appropriate value Static IP Settings or DHCP for “Set Unit
IP Address via-. Note: changing the IP address will cause you to have to
reconnect to the unit. Enter the values for the fields in “if DHCP fails” or
“Static IP Settings as needed.
Step 7.| Set the “Unit Name”, and ‘Logging / Time Server Settings” as needed.
Step 8.| Select Peer-Peer in the “SIP Server / Peer to Peer Settings’ to use
the unit in Peer to Peer mode. Select Server to register with a SIP registrar
server and fill in the “Outbound Proxy” (SIP Outbound Proxy Server Address.
“ip: port”), “Authentic. ID” (SIP Authentication ID), “Username” (SIP
Username.
Example 1: On-Premise SIP Phone System
(Panasonic TDE 100/200)| Example 2: Cloud Based Service Provider
(Voip.ms)| Example 3: Cloud Based Service Provider requiring
Outbound Proxy and Authentication ID (Ring Central)
---|---|---
D. Configuring K-1900-6-IP VLAN Settings
Step 1. Click on the “VLAN” tab
Step 2. Disable or enable VLAN tagging by setting the value of “VLAN
Tagging”.
Step 3. Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID
for all packets”.
Step 4. Set the Priority Code Point (PCP) value for all not SIP and RTP
packets in the “PCP for all packets” input (0 is default, priorities are from
low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3 is the
default). Set the “PCP for RTP packets” (5 is the default).
E. Manually Resetting the Security Code to Enter Programming
Step 1. Power down the K-1900-6-IP phone by disconnecting the LAN cable
(RJ45 plug).
Step 2. Take the handset off-hook, then reconnect the LAN cable (RJ45
plug).
Step 3. 8-12 seconds after connecting the LAN cable you should hear 2
beeps in the handset. Go back on-hook within 6 seconds and you should hear 2
more beeps.
Step 4. The security code is now reset to 845464 (factory default).
Step 5. You can now enter programming by following the steps in section B
above.
F. Manually Resetting All Network Parameters to Factory Default
Step 1. Power down the K-1900-6-IP phone by disconnecting the LAN cable
(RJ45 plug).
Step 2. Take the handset off-hook, then reconnect the LAN cable (RJ45
plug).
Step 3. 8-12 seconds after connecting the LAN cable you should hear 2
beeps in the handset. 6 seconds later you should hear 4 beeps, go back on a
hook within 6 seconds. The unit will reset and 2 beeps will be heard in
approximately 7 seconds.
Step 4. You can now enter programming by following the steps in section B
above.
Note: if you do not go back on the hook within 6 seconds, the handset will continue to beep until back on the hook. This indicates an error and network parameters will remain unchanged.
Programming Features Index
DESCRIPTION | Section | Page |
---|---|---|
Connect/Disconnect | B | 7 |
VLAN Settings | D | 9 |
Unit Name | 1 | 11 |
SIP Server | 2 | 11 |
Peer-to-Peer Settings | 3 | 11 |
Outbound Proxy | 4 | 11 |
Authentication ID | 5 | 11 |
Register Fails | 6 | 11 |
Phone Numbers | 7 | 12 |
Security code (factory set to 845464) | 8 | 13 |
Access Code (1 – 6 digits, blank = disabled, factory set to 123456) | 9 | 13 |
Internal / External Relays (factory set to Internal) | 10 | 14 |
Relay Mode (Door Strike, Outbound Call, In / Outbound Call, Doorbell, Alarm,
Ring, Ring Flash, factory set to Door Strike)| 11| 13
Relay Activation Command (1 or 2 digits, factory set to QQ) NOTE: Relay Mode
must be set to Door Strike| 12| 13
Relay Activation Time (0.5 – 99 seconds, factory set to 5 seconds)| 13| 13
Relay Latch Commands (Enabled or Disabled, factory set to Enabled) NOTE: Relay
Mode must be set to Door Strike| 14| 13
In-Band Audio Call Progress (Enabled, Disabled, factory set to Enabled)| 15|
13
In-Band Audio Detect Sensitivity (1 – 9, 1 = minimum, 9 = maximum, factory set
to 5, power cycle unit after setting)| 16| 14
Handset Default Volume| 17| 14
Off Hook Dialing Delay| 18| 14
Call Length Time Out (disabled or 1 – 9 minutes, factory set to 3 minutes)|
19| 14
Inbound Call Mode (Disabled, Auto Answer, Auto Answer-Secure, Ring Low, Ring
High, Silent Monitor, Silent Monitor Secure, Factory set to Auto Answer)| 20|
14
Ring Cadence (factory set to Normal Ring, 2 seconds on 4 seconds off)| 21| 15
Dial Next Number on RNA (Ring No Answer) (disabled, 1 – 9 = number of rings,
factory set to 7)| 22| 15
Dial Next Number on Busy (disabled or enabled, factory set to enabled)| 23| 15
Mute Current / Next Alarm| 24| 15
IP Firmware| 25| 16
Unit Firmware| 26| 16
Import/Export| 27| 16
Clear Unit Settings| 28| 16
Clear IP Settings| 29| 16
Diagnostics (used to check relay operation)| 30| 16
Programming Features
-
Unit Name
Up to a 31-character unit, the name can be assigned to the K-1900-6-IP Phone being programmed. -
SIP Server
Enter the IP address or URL of your SIP server or service provider in this field. The SIP server IP address is limited to 74 characters. Note: If the outbound proxy is not required, enter the SIP server IP address into the Outbound Proxy field. Note: If an alternate SIP server IP address is programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters. -
Peer-to-Peer Settings
When set to Peer to Peer mode, a SIP server is not used. The unit should be programmed with a Static IP Address and Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the programmed “username@192.168…(Static IP address for the unit)”. The static IP address is normally programmed into a page button on the VoIP telephones. -
Outbound Proxy
If your SIP provider requires an outbound proxy IP address enter it in the Outbound Proxy field. If the outbound proxy is not required enter the SIP server IP address into the Outbound Proxy field. Note: If not required, this field must match your SIP server IP address. -
Authentication ID
If your SIP provider requires an Authentication ID, enter it in the Authentic. ID field. If Authentication ID is not required, leave this field blank. -
Register Fails (Re-Resolve or Alternate Server)
When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the IP address of the alternate SIP server in the field next to the Register Fails drop-down box. Note: With an alternate SIP server IP address programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters. -
Phone Numbers (1 – 4)
The phone number programmed in the first location is the number that is dialed when the “K-1900-6-IP” goes off-hook. Additional numbers will be dialed when there is no answer or a busy signal is detected. The K-1900-6-IP phone is factory set with no phone numbers programmed. These phone numbers can be up to 20 digits. -
Security Code
The security code allows the user/installer to program the K-1900-6-IP phone. It is recommended that the factory set security code be changed. Factory Setting: 845464 Note: The security code must be 6 digits and cannot include a Q or a #. -
Access Code
The access code comes into play when a tenant calls the K-1900-6-IP and a visitor lifts the handset to answer the call or the K-1900-6-IP automatically answers the call (see Inbound Call Mode). It is a 1 – 6 digit code (can not contain “Q” or “#”) that the tenant must dial before they are allowed to operate the door strike relays, as extra security on inbound calls. Once a tenant has entered the correct access code, 2 beeps are heard and the user can now enter any “Remote Access Operation Commands” (see page 17). This code is also used to enable audio in Auto Answer Secure and Silent Monitor Secure modes. The access code can be disabled if this basic security is not required. Factory Setting: 123456 -
Relay Internal / External
With the relay set to “Internal”, the K-1900-6-IP will activate it’s onboard relay for door strike/gate control. The relay should be set to “External” for higher security installations when using a remote Viking model RC-4A relay controller to activate the door strike/gate controller (see page 18). Note: With the relay set to external the internal onboard relay will also activate at the same time as the external relays. Factory Setting: Internal -
Relay Mode
Door strike Mode (Factory Setting): When programmed for Doorstrike Mode the relay is intended for door strike, maglock or gate control. The relay will momentarily activate for the preprogrammed relay activation time after detecting the correct relay activation command (one or two-digit touch tone) from the called party.
Outbound Call Mode: When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from the Entry phone.
Inbound/Outbound Call Mode: When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any inbound or outbound call to or from the Entry phone. This mode is useful for turning on IR flood lights, for VoIP phones with cameras, etc.
Doorbell Mode: When programmed for Doorbell Mode the relay will momentarily activate the relay for the preprogrammed relay activation time on any outbound call from the Entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 – 1 second relay activation time is recommended.
Alarm Mode: When programmed in Alarm Mode the relay will activate continuously while the Entry phone is powered and registered to the SIP server. In the event, the unit loses power and/or SIP registration the relay will turn off, which can be used to signal an alarm device. This can only be used for internal relay control.
Ring Mode: When programmed for Ring Mode the relay will continuously activate when an inbound call is ringing to the entry phone. This mode is useful for activating a Viking model SL-2 strobe light, etc.
Note: Inbound Call Mode must be set to Ring Low or Ring High.
Ring Flash Mode: When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence when an inbound call is ringing to the entry phone. This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc.
Note: Inbound Call Mode must be set to Ring Low or Ring High. -
Relay Activation Command
The one or two-digit code stored in the Relay Activation Command is the touch tone command that the person being called must enter on their phone in order to momentarily activate the relay to control a door strike, mag-lock, gate controller, or another device. The code can contain up to two of the following characters 0 – 9, # or Q. The code cannot match a relay latching or toggle command (11, 10, 1#) unless latching commands are disabled. The code must be entered while the remote phone is communicating with the Entry phone. The Entry phone determines which direction the touch tone is coming from and only responds to touch tones from the called phone. Factory Setting QQ. -
Relay Activation Time
The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct momentary touch tone command is entered. This number can range from 0.5 – 99 seconds. Note: This also affects timing in Doorbell Mode. Factory Setting: 5 seconds -
Relay Latch Commands
When set to “Enabled” the Remote Access Operation Commands to Un-Latch, Latch or Toggle the relay are enabled. When set to “Disable” the Remote Access Operation Commands to Un-Latch, Latch or Toggle the relay are disabled. Disabling the Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch command leaving a gate open/closed, etc. The relays can still be activated with the “Relay Activation Command” for momentary closures. Factory Setting: Enabled -
In-Band Audio Call Prog ress
The In-Band Audio Call Progress Detection can be set to Enable or Disabled. In-Band Audio Call Progress detection should be enabled in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio for ringback or busy detection. Factory Setting: Enabled. -
In-Band Audio Detection Sensitivity
The In-Band Audio Detect level (Sensitivity) can be set from 1 – 9, 1 = minimum setting, 9 = highest setting. Increasing or decreasing the sensitivity may be required in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio detection. Power cycle unit after changing this setting. Factory Setting: 5 -
Handset Default Volume
The Handset Default Volume can be set from 1 – 4, 1 = lowest volume setting, 4 = highest volume setting. This will be the default volume setting from off- hook but then can be increased or decreased with the handset volume control button. Setting it to “1, 2, 3, or 4 only” will lock the volume at that setting for all calls (handset volume control button disabled). Setting it to “last used” will leave the handset volume set to the last user-adjusted volume setting. Factory Setting: 1 -
Off-Hook Dialing Delay
The Off Hook Dialing Delay is the length of time a user hears a simulated dial tone after picking up the handset before the first number is dialed. The Off Hook Dialing Delay can be set to 1 – 6 seconds or “No Delay”. Factory Setting: 3 seconds -
Call Length Time Out
This feature selects the maximum length of time that calls can be connected. Programmable in increments of 1 minute up to a maximum of 9 minutes or disabled. With the call length disabled, the K-1900-6-IP phone must rely on a call-ended signal, busy signal, or touch-tone # to hang up. Factory Setting: 3 minutes Note: Timer starts after call is connected. If the call is not answered (and ring no answer disabled) there is a default 7-minute timer. -
Inbound Call Mode
The Inbound Call Mode determines how the K-1900-6-IP handles incoming calls. One option is to generate a ring sound through the handset receiver, allowing someone to lift the handset to answer the inbound SIP call. The K-1900-6-IP can also auto-answer the call, to allow remote control of the door strike relay and the ability to listen to transmit audio from the handset of the phone. The last option is the silent monitor mode, which allows callers to listen to the transmitted audio from the handset of the phone at a much higher volume than normal. The “secure” options for an auto answer and silent monitor require the callers to dial the access code in order to remain connected and listen to the audio from the handset.
Factory Setting: Auto Answer
Disabled: Inbound calls are not allowed. Auto Answer Inbound calls are auto answered and the caller hears transmit audio from the handset at a normal volume level.
Auto Answer: Secure Inbound calls are auto answered and the caller must dial the access code in order to listen to transmit audio from the handset (volume level is still normal).
Ring Low: In the “low” mode the phone will output a ring signal out of the earpiece in the ring pattern selected in Ring Cadence. The call can then be answered by taking the handset off hook.
Ring High:
In the “High” mode the phone will output a slightly louder, higher pitched ring signal out of the earpiece in the ring pattern selected in Ring Cadence. The call can then be answered by taking the handset off hook.
Silent Monitor: Inbound calls are auto answered and the caller hears transmit audio from the handset at a much higher volume level. Silent Monitor Secure Inbound calls are auto answered and the caller must dial the access code in order to listen to transmit audio from the handset (volume level is still at a much higher volume level). -
Ring Cadence
When “Inbound Call Mode” on the K-1900-6-IP is set to “Ring Low” or “Ring High,” the Ring cadence can be programmed to one of 4 different cadences:
Factory Setting: Normal Ring
Normal Ring (single ring, 2 seconds on 4 seconds off)
Double Ring (double ring, 1 second on 0.5 seconds off 1 second on 3.5 seconds off)
Short-Short-Long (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 3 seconds off)
Short-Long-Short (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 0.5 seconds off 0.5 seconds on 3 seconds off) -
Dial Next Number on Ring No Answer
If enabled and a ring-no-answer is detected, the K-1900-6-IP phone will dial the other phone numbers. Factory Setting: 7 (will redial after 7 rings) -
Dial Next Number on Busy
If enabled and a busy is detected, the K-1900-6-IP phone will dial the other phone numbers. Note: If the busy signal is interrupted by a promotional message, contact your central office to have it removed. -
Mute Current / Next Alarm
A network failure alarm will be indicated by providing 3 beeps every 3 seconds in the handset of the K-1900-6-IP. A network failure indicates the unit is not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by clicking on “Mute Current / Next Alarm”. The Status LED will continue to flash to assist in troubleshooting -
IP Firmware
If new K-1900-6-IP firmware is available, after opening the programming software a pop window will come up asking you if you would like to update the firmware. An alternative method of updating can be done by clicking the IP firmware “Update IP” button. You can then browse to the folder that contains the PIP file for updating the unit’s IP firmware. This method is typically only used when Viking Technical Support has sent you updated IP firmware. -
Unit Firmware
If new K-1900-6-IP firmware is available, after opening the programming software a pop window will come up asking you if you would like to update the firmware. An alternative method of updating can be done by clicking the Unit firmware “Update Unit” button. You can then browse to the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used when Viking Technical Support has sent you updated firmware. Note: Export your phone settings before updating firmware. -
Import/Export
The Import/Export feature is useful for backing up all the K-1900-6-IP’s programming or for importing programming when installing multiple units with a majority of the same programming. -
Clear Phone Settings
Clicking on the “Clear Phone Settings” button in programming will reset all of the Phone Settings back to their factory default settings. Note: This command will not change or reset your IP settings or erase any programmed phone numbers. -
Clear IP Settings
Clicking on the “Clear IP Settings” will reset the unit’s name, IP and SIP settings back to their factory default settings. Note: This will not affect any unit/phone settings or erase any programmed phone numbers. -
Diagnostics
The Diagnostics section in the Viking IP Programming can be used to test the functionality of the relay and read the current relay status.
Operation
A. Making a Call
When the handset is taken off the hook, the K-1900-6-IP dials the pre-
programmed telephone number stored in the first phone number location. In the
event the line is busy or there is a ring-no-answer, the unit can be
programmed to call up to 4 additional rollover numbers.
When the call is answered, relay activation commands can be entered or the #
key can be used to force the phone to hang up.
After communication is established, enter the 1 or 2-digit relay activation
command (factory set to “QQ”) to momentarily activate the entry phone (door
strike) relay. Two beeps will be heard confirming that the relay has been
activated. If you require the relay to remain on continuously (ie: a truck
delivery), enter Touch Tones “11” to continuously activate the relay. A double
beep will indicate that the relay is latched on. When the visitor calls in
again (ie: they are finished unloading the truck), enter Touch Tones “10” to
deactivate the relay. A single beep will indicate the relay is latched off.
B. Inbound Calls
How inbound calls are handled is determined by the Inbound Call Mode and these
are the available options (see Inbound Call Mode on page 14 for more details):
Disabled – Inbound calls are blocked. Users will get busy or reorder tone
if they attempt to call.
Ring Low or Ring High -Inbound calls generate a ring through the receiver
of the handset using either a low or high-pitched ring sound. Someone must
lift the handset to answer the call.
Auto Answer or Auto Answer Secure - The K-1900-6-IP auto answers the
inbound call and the caller can listen to transmit audio from the handset at a
normal volume level or remotely control the door strike relays if desired. In
the “Secure” mode, the caller must dial the access code in order to listen to
handset audio or control relays.
Silent Monitor or Silent Monitor Secure -The K-1900-6-IP auto answers
the inbound call and the caller can listen to transmit audio from the handset
at a much louder volume than normal or remotely control the door strike relays
if desired. The louder volume allows the caller to listen to sounds or
conversations occurring around the phone. In the “Secure” mode, the caller
must dial the access code in order to listen to handset audio or control
relays.
C. Remote Access Operation Commands
The following commands can be entered after answering an inbound call from the
entry phone, calling into the entry phone and the unit auto answers or someone
answers the call by lifting the handset. After the entry phone auto answers
the call, one or two beeps will be heard. If the access code has been disabled
(two beeps heard), you can now enter the Remote Access Operation Commands
below. If an Access code has been programmed (one beep heard), enter the
Access code digits. With the correct code entered, two beeps will be heard and
you can now enter the Remote Access Operation Commands below. The relay must
be set to “Door Strike” Mode to be controlled by these commands.
Feature | Touch Tone Command | Description |
---|
Momentarily
Activate Relay| or | Momentarily activate relay (1 or 2 digits,
factory set to ).
Latch Relay| 11| Latch (continuously activate) relay.
Un-Latch Relay| 10| Un-latch (deactivate) relay.
Toggle Relay| 1#| Toggle* relay from last position.
- Note: Latching commands must be enabled in programming.
Troubleshooting
If the unit cannot register with the SIP server, three beeps will be heard in
the handset every 3 seconds until communication is restored. This alerts a
potential user of a problem with the device that will prevent a phone call
from being made. The K-1900-6-IP will also flash its “SIPAlarm” LED(on PCB)
for the entire time the unit is not registered.
You may silence the error beeps, for instance, by clicking the “Mute Current /
Next Alarm” button in the Viking IP Programming Software (see section A on
page 7). The error beeps automatically re-enable once the unit is registered,
to alert of any new problems that arise.
Using a Viking Model RC-4A for Secure Remote Relay Control The front
panel of the K-1900-6/7-IP is mounted using security Torx screws to help
prevent intruders from removing the panel and accessing the onboard door
strike/gate control relays. For applications requiring additional security, a
Viking model RC-4A remote relay controller can be used. The relay controller
is mounted securely inside the building and connected to the same LAN as the
K-1900-6-IP. The onboard door strike relay would not be used in this case as
the K-1900-6-IP will send an encrypted message to the RC-4A to activate its
relays which control the door strikes/gates.
Up to 4 K-1900-6/7-IP’s can communicate with one RC-4A allowing you to
securely control four entrances.
When using an RC-4A for remote relay control, the K-1900-6/7-IP’s relay should
be set to “External” in the PC programming. For more information, See DOD 582
@ VikingElectronics.com.
Related Products
Surface or Pedestal Mount Viking Products While Maintaining Weather and Vandal Resistance
The VE-Series is a collection of surface mount boxes, panel kits, and
pedestals that add versatility, as well as vandal and weather resistance to
many Viking products.
The VE-Series surface mount boxes come in four different sizes. The VE-3×5
surface mount box comes in a black finish and can be mounted to a wall, post,
or single gang electrical box. The VE-5×5, VE-6×7, and VE-5×10 surface mount
boxes
are available in an assortment of different colors, styles, and profiles VE-
GNP and can be surface mounted to a wall, post, single or double gang
electrical box, or any Viking gooseneck pedestal.
The VE-Series panel kits combine a surface mount box with a clear-coated blank
aluminum panel. These panel kits are indicated with a “PNL” in the model
number. The blank aluminum panel can be easily customized to fit a card
reader, keypad, switch, etc. Each panel kit comes with a surface mount box,
gasket, aluminum panel, and screws. The panel kits can be surface mounted to a
wall, post, single or double gang electrical box, or any Viking gooseneck
pedestal.
The VE-Series gooseneck pedestals are available in four different
configurations and are designed to be used in conjunction with any of the
VE-5×5, VE-6×7, or VE-5×10 surface mount boxes or panel kits. Gooseneck
pedestals are ideal for drive-up communications or applications where there is
no wall or post available to mount a product.
For more information on any of the VE-Series products, see DOD 424.
Control Relay Contacts Across a Local Area Network
The RC-4A Network Enabled Relay Controller provides networked control of
four relays via an easy-to-use web interface. The same interface can be used
to check the status of four contact closure inputs. Relays can be toggled on
or off, or user-programmed timed closures can be activated.
The RC-4A can be configured to work as a remote relay for Viking VoIP series
entry phones, controlling door strikes and gates when a remote relay is
required for security reasons. It can also be programmed to send an email or
text message in response to a change in one or more of the sensor inputs. Two
RC-4A can be set up so that activity on a sensor input of one unit will
automatically send a message across the network to activate one of the relays
on the other unit. Two levels of user access permit selected users to have
full operational and programming rights while others have operational control
but not programming capability.
Vandal Resistant VoIP Phone with Auto Dialer and Entry System
The K-1900-7-IP Series VoIP Panel Phones will auto-dial a 1-20 digit
programmable phone number each time the handset is lifted. If the call is not
answered, the phone will dial up to 3 additional phone numbers. The
K-1900-7-IP Series phones are designed to provide quick and reliable
communication for SIP VoIP phone systems with PoE. The unit can be programmed
from any PC on the same LAN or remotely using a Static IP Address
When a call initiated by the K-1900-7-IP SeriesP phone is answered by an
apartment or business tenant, a built-in relay may be activated to control an
electric gate or door strike. The relay can also be programmed to activate
whenever the phone is off-hook, ideal for controlling cameras, etc. The
K-1900-7-IP-EWP and K-1900712lIPEWP share all of the features of the standard
K-1900-7-IP and K-1900-712L-IP in addition to Enhanced Weather Protection
(EWP) for outdoor installations where the unit is exposed to precipitation or
condensation. EWP products feature foam rubber gaskets, sealed connections,
gel-filled butt connectors, as well as urethane or thermal plastic potted
circuit boards. For more information on EWP, see DOD 859.
The K-1900-712L-IP and K-1900712LIPEWP have a 12″ long armored cable with
internal stainless steel lanyard for additional cable strength.
For more information, see DOD 365.
Vandal Resistant VoIP Phone with Auto Dialer, Keypad and Entry System
The K-1900-8-IP VoIP panel phone can either auto-dial a phone number each time
the handset is lifted, be used as a multi-number auto-dialer, or be used as a
standard manual dial phone. The K-1900-8-IP VoIP phone is designed to provide
quick and reliable communication for SIP VoIP phone systems with PoE. The unit
can be programmed from any PC on the same LAN or remotely using a Static IP
Address. The K-1900-8-IP phone can dial up to 250 programmable numbers and
another 250 rollover numbers.
When a call initiated by the K-1900-8-IP phone is answered by an apartment or
business tenant, a built-in contact closure may be activated to control an
electric gate or door strike. Up to 1,000 keyless entry codes may be
programmed, providing tenants with keyless entry. A 26 Bit Wiegand input is
provided for adding an optional proximity card reader with the capacity to
program up to 1,000 card numbers. Keyless entry codes and card numbers can be
programmed to only allow access at specific times and/or day of the week. A
request for exit (REX) input is included for easy exiting. The K-1900-8-IP
also has automatic event logging allowing you to review the time and date of
the call, which door was open/closed, what keyless entry code or proximity
card was used, request for exit usage, and whether it was an inbound or
outbound call.
The K-1900-8-IP-EWP shares all of the features of the K-1900-8-IP in addition
to Enhanced Weather Protection (EWP) for outdoor installations where the unit
is exposed to precipitation or condensation. EWP products feature foam rubber
gaskets and boots, sealed connections, gel-filled butt connectors, as well as
urethane or thermal plastic potted circuit boards.
For more information on EWP, see DOD 859.
For more information, see DOD 361.
Warranty
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL
SUPPORT: AT715-386-8666
Our Technical Support Department is available for assistance Monday through
Friday 8:00 am to 5:00pm central time. So that we can give you better service,
before you call please:
- Know the model number, the serial number, and what software version you have (see serial label).
- Have the Product Manual in front of you.
- It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
-
Customers must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
-
Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
VIKING ELECTRONICS 1531 INDUSTRIAL STREET
HUDSON, WI 54016 -
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
-
RA number on the carton: In large printing, write the RA number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10
days of purchase):
- The customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
- If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
- After obtaining the RA number, return the approved equipment to your distributor. Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number.
- The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2, and 3, be aware that you will have to pay a restocking charge.
TWO-YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or
materials, under normal use and service, for a period of two years from the
date of purchase from any authorized Viking distributor. If at any time during
the warranty period, the product is deemed defective or malfunctions, return
the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI.,
54016. The customer must contact Viking’s Technical Support Department at
715-386-8666 to obtain a Return
Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over-
voltage, under voltage, accident, misuse, abuse, negligence or any damage
caused by use of the product by the purchaser or others. This warranty does
not cover non-EWP products that have been exposed to wet or corrosive
environments. This warranty does not cover stainless steel surfaces that have
not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER
THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES,
BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL,
SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF
THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR ANY OTHER LEGAL
THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF
THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE
EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS
AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF
CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE
SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND
INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.
If trouble is experienced with the K-1900-6-IP phone, for repair or warranty
information, please contact: Viking Electronics, Inc., 1531 Industrial Street,
Hudson, WI 54016 715-386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the
call. Perform such tests in off-peak hours, such as early morning or late
evenings.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
CANADA
This class A digital apparatus complies with Canadian ICES-003. Cet appareil
numerique de la classe A est conforme a la norme NMB-003 du Canada.
Product Support:715-386-8666
Due to the dynamic nature of the product design, the information contained
in this document is subject to change without notice. Viking Electronics, its
affiliates, and/or subsidiaries assume no responsibility for errors and
omissions contained in this information. Revisions of this document or new
editions of it may be issued to incorporate such changes.
References
- Security & Communication Systems - Access Control | Viking Electronics, Inc
- Security & Communication Systems - Access Control | Viking Electronics, Inc
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