VIKING ELECTRONICS K-1900-7-IP VoIP Panel Phone with Auto Dialer User Manual

Example 1: On-Premise SIP Phone System
(Panasonic TDE 100/200)

Example 2: Cloud Based Service Provider
(Voip.ms)

Example 3: Cloud Based Service Provider requiring Outbound Proxy and Authentication ID (Ring Central)

D. Configuring K-1900-7-IP Series VLAN Settings

Tagging”.
Step 3.| Set the VLAN tag ID by selecting an integer (1 to 4094) in “ID for all packets”.
Step 4.| Set the Priority Code Point (PCP) value for all not SIP and RTP packets in the “PCP for all packets” input (0 is default, priorities are from low to high: 0, 1, 2, 3, 4, 5, 6, 7). Set the “PCP for SIP packets” (3 is default). Set the “PCP for RTP packets” (5 is default).

E. Manually Resetting the Security Code to Enter Programming

Step 1.| Power down the K-1900-7-IP Series phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Take the handset offhook, then reconnect the LAN Cable (RJ45 plug).
Step 3.| 8-12 seconds after connecting the LAN Cable you should hear 2 beeps in the handset. Go back on-hook within 6 seconds and you should hear 2 more beeps.
Step 4.| The security code is now reset to 845464 (factory default).
Step 5.| You can now enter programming by following the steps in section B above.

F. Manually Resetting All Network Parameters to Factory Default

Step 1.| Power down the K-1900-7-IP Series phone by disconnecting the LAN Cable (RJ45 plug).
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Step 2.| Take the handset offhook, then reconnect the LAN Cable (RJ45 plug).
Step 3.| 8-12 seconds after connecting the LAN Cable you should hear 2 beeps in the handset. 6 seconds later you should hear 4 beeps, go back on-hook within 6 seconds*. Unit will reset and 2 beeps will be heard in approximately 7 seconds.
Step 4.| You can now enter programming by following the steps in section B above.

Note: if you do not go back on hook within 6 seconds, the handset will continue to beep until back on hook. This indicates an error and network parameters will remain unchanged.

Programming Features Index

Relay Mode (Door Strike, Outbound Call, In / Outbound Call, Doorbell, Alarm, Ring, Ring Flash, factory set to Door Strike)| 11| 13
Relay Activation Command (1 or 2 digits, factory set to QQ) NOTE: Relay Mode must be set to Door Strike| 12| 13
Relay Activation Time (0.5 – 99 seconds, factory set to 5 seconds)| 13| 13
Relay Latch Commands (Enabled or Disabled, factory set to Enabled) NOTE: Relay Mode must be set to Door Strike| 14| 13
In-Band Audio Call Progress (Enabled, Disabled, factory set to Enabled)| 15| 13
In-Band Audio Detect Sensitivity (1 – 9, 1 = minimum, 9 = maximum, factory set to 5, power cycle unit after setting)| 16| 14
Handset Default Volume| 17| 14
Off Hook Dialing Delay| 18| 14
Call Length Time Out (disabled or 1 – 9 minutes, factory set to 3 minutes)| 19| 14
Inbound Call Mode (Disabled, Auto Answer, Auto Answer-Secure, Ring Low, Ring High, Silent Monitor, Silent Monitor Secure, Factory set to Auto Answer)| 20| 14
Ring Cadence (factorty set to Normal Ring, 2 seconds on 4 seconds off)| 21| 15
Dial Next Number on RNA (Ring No Answer) (disabled, 1 – 9 = number of rings, factory set to 7)| 22| 15
Dial Next Number on Busy (disabled or enabled, factory set to enabled)| 23| 15
Mute Current / Next Alarm| 24| 15
IP Firmware| 25| 16
Unit Firmware| 26| 16
Import/Export| 27| 16
Clear Unit Settings| 28| 16
Clear IP Settings| 29| 16
Diagnostics (used to check relay operation)| 30| 16

Programming Features

1. Unit Name
   Up to a 31-character unit name can be assigned to the K-1900-7-IP Series Phone being programmed.

2. SIP Server
   Enter the IP address or URL of your SIP server or service provider in this field. The SIP server IP address is limited to 74 characters. Note: If outbound proxy is not required, enter the SIP server IP address into the Outbnd Proxy field. Note: If an alternate SIP server IP address is programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters.

3. Peer-to-Peer Settings
   When set to Peer to Peer mode, a SIP server is not used. The unit should be programmed with a Static IP Address and Username, a password is not used. Caller ID can be programmed if needed. Simply call the unit by entering the programmed “username@192.168…(Static IP address for the unit)”. The static IP address is normally programmed into a page button on the VoIP telephones.

4. Outbound Proxy
   If your SIP provider requires an outbound proxy IP address enter it in the Outbnd Proxy field. If outbound proxy is not required enter the SIP server IP address into the Outbnd Proxy field. Note: If not required, this field must match your SIP server IP address.

5. Authentication ID
   If your SIP provider requires Authentication ID, enter it in the Authentic. ID field. If Authentication ID is not required, leave this field blank.

6. Register Fails (Re-Resolve or Alternate Server)
   When registered to a SIP server in the event that registration is lost you can program the unit to re-resolve using the current SIP server IP address or route pages through an alternate SIP server. With Alternate Server selected enter the IP address of the alternate SIP server in the field next to the Register Fails drop down box. Note: With an alternate SIP server IP address programmed, the IP address for the SIP server and alternate SIP server will be limited to 31 characters.

7. Phone Numbers (1 – 4)
   The phone number programmed in the first location is the number that is dialed when the K-1900-7-IP Series phone goes off hook. Additional numbers will be dialed when there is no answer or a busy signal is detected. The K-1900-7-IP Series phone is factory set with no phone numbers programmed. These phone numbers can be up to 20 digits.

8. Security Code
   The security code allows the user/installer to program the K-1900-7-IP Series phone. It is recommended that the factory set security code be changed. Factory Setting: 845464
   Note: The security code must be 6 digits and cannot include a Q or a #.

9. Access Code
   The access code comes into play when a tenant calls the K-1900-7-IP Series phone and a visitor lifts the handset to answer the call or the K-1900-7-IP Series phone automatically answers the call (see Inbound Call Mode). It is a 1 – 6 digit code (can not contain “Q” or “#”) that the tenant must dial before they are allowed to operate the door strike relays, as extra security on inbound calls. Once a tenant has entered the correct access code, 2 beeps are heard and the user can now enter any “Remote Access Operation Commands” (see page 17). This code is also used to enable audio in Auto Answer Secure and Silent Monitor Secure modes. The access code can be disabled if this basic security is not required. Factory Setting: 123456.

10. Relay Internal / External
    With the relay set to “Internal” the K-1900-7-IP Series phone will activate its on board relay for door strike/gate control. The relay should be set to “External” for higher security installations when using a remote Viking model RC-4A relay controller to activate the door strike/gate controller (see page 18). Note: With the relay set to external the internal on board relay will also activate at the same time as the external relays. Factory Setting: Internal

11. Relay Mode
    Doorstrike Mode (Factory Setting): When programmed for Doorstrike Mode the relay is intended for door strike, maglock or gate control. The relay will momentarily activate for the preprogrammed relay activation time after detecting the correct relay activation command (one or two digit touch tone) from the called party.
    Outbound Call Mode: When programmed for Outbound Call Mode the relay will activate continuously for the duration of any outbound call from the Entry phone.
    Inbound/Outbound Call Mode: When programmed for Inbound/Outbound Call Mode the relay will activate continuously for the duration of any inbound or outbound call to or from the Entry phone. This mode is useful for turning on IR flood lights, for VoIP phones with cameras, etc.
    Doorbell Mode: When programmed for Doorbell Mode the relay will momentarily activate the relay for the preprogrammed relay activation time on any outbound call from the Entry phone. This mode is useful for activating a door chime, etc. When activating door chimes, a 0.5 – 1 second relay activation time is recommended.
    Alarm Mode: When programmed in Alarm Mode the relay will activate continuously while the Entry phone is powered and registered to the SIP server. In the event the unit loses power and/or SIP registration the relay will turn off, which can be used to signal an alarm device. This can only be used for internal relay control.
    Ring Mode: When programmed for Ring Mode the relay will continuously activate when an inbound call is ringing to the entry phone. This mode is useful for activating a Viking model SL-2 strobe light, etc.
    Note: Inbound Call Mode must be set to Ring Low or Ring High.
    Ring Flash Mode: When programmed for Ring Flash Mode the relay will momentarily turn on and off in a 400ms on/off cadence when an inbound call is ringing to the entry phone. This mode is useful for activating a Viking LPL-1 Remote Visual Indicator, etc.
    Note: Inbound Call Mode must be set to Ring Low or Ring High.

12. Relay Activation Command
    The one or two-digit code stored in the Relay Activation Command is the touch tone command that the person being called must enter on their phone in order to momentarily activate the relay to control a door strike, mag-lock, gate controller, or other devices. The code can contain up to two of the following characters 0 – 9, # or Q. The code cannot match a relay latching or toggle command (11, 10, 1#) unless latching commands are disabled. The code must be entered while the remote phone is communicating with the Entry phone. The Entry phone determines which direction the touch tone is coming from and only responds to touch tones from the called phone. Factory Setting QQ.

13. Relay Activation Time
    The value stored in the Relay Activation Time is the amount of time the relay will be energized after a correct momentary touch tone command is entered. This number can range from 0.5 – 99 seconds. Note: This also affects timing in Doorbell Mode. Factory Setting: 5 seconds

14. Relay Latch Commands
    When set to “Enabled” the Remote Access Operation Commands to Un-Latch, Latch or Toggle the relay are enabled. When set to “Disable” the Remote Access Operation Commands to Un-Latch, Latch or Toggle the relay are disabled. Disabling the Latch commands can be useful in applications where you want to eliminate the possibility of inadvertently entering a latch command leaving a gate open/closed, etc. The relays can still be activated with the “Relay Activation Command” for momentary closures. Factory Setting: Enabled

15. In-Band Audio Call Progress
    The In-Band Audio Call Progress Detection can be set to Enabled or Disabled. In-Band Audio Call Progress detection should be enabled in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio for ringback or busy detection. Factory Setting: Enabled.

16. In-Band Audio Detection Sensitivity
    The In-Band Audio Detect level (Sensitivity) can be set from 1 – 9, 1 = minimum setting, 9 = highest setting. Increasing or decreasing the sensitivity may be required in applications where you are making an outbound call through your VoIP phone system and are relying on In-Band analog audio detection. Power cycle unit after changing this setting. Factory Setting: 5

17. Handset Default Volume
    The Handset Default Volume can be set from 1 – 4, 1 = lowest volume setting, 4 = highest volume setting. This will be the default volume setting from off hook but then can be increased or decreased with the handset volume control button. Setting it to “1, 2, 3, or 4 only” will lock the volume at that setting for all calls (handset volume control button disabled). Setting it to “last used” will leave the handset volume set to the last user adjusted volume setting. Factory Setting: 1

18. Off Hook Dialing Delay
    The Off Hook Dialing Delay is the length of time a user hears simulated dial tone after picking up the handset before the first number is dialed. The Off Hook Dialing Delay can be set to 1 – 6 seconds or “No Delay”.
    Factory Setting: 3 seconds

19. Call Length Time Out
    This feature selects the maximum length of time that calls can be connected. Programmable in increments of 1 minute up to a maximum of 9 minutes or disabled. With the call length disabled, the K-1900-7-IP Series phone must rely on a call ended signal, busy signal, or touch tone # to hang-up. Factory Setting: 3 minutes
    Note: Timer starts after call is connected. If call is not answered (and ring no answer disabled) there is a default 7 minute timer.

20. Inbound Call Mode
    The Inbound Call Mode determines how the K-1900-7-IP Series phone handles incoming calls. One option is to generate a ring sound through the handset receiver, allowing someone to lift the handset to answer the inbound SIP call. The K-1900-7-IP Series phone can also auto answer the call, to allow remote control of the doorstrike relay and the ability to listen to transmit audio from the handset of the phone. The last option is the silent monitor mode, which allows callers to listen to the transmit audio from the handset of the phone at a much higher volume than normal. The “secure” options for auto answer and silent monitor require the callers to dial the access code in order to remain connected and listen to the audio from the handset. Factory Setting: Auto Answer
    Disabled – Inbound calls are not allowed.
    Auto Answer – Inbound calls are auto answered and the caller hears transmit audio from the handset at a normal volume level.
    Auto Answer Secure – Inbound calls are auto answered and the caller must dial the access code in order to listen to transmit audio from the handset (volume level is still normal).
    Ring Low – In the “low” mode the phone will output a ring signal out of the earpiece in the ring pattern selected in Ring Cadence. The call can then be answered by taking the handset off hook.
    Ring High – In the “High” mode the phone will output a slightly louder, higher pitched ring signal out of the earpiece in the ring pattern selected in Ring Cadence. The call can then be answered by taking the handset off hook.
    Silent Monitor – Inbound calls are auto answered and the caller hears transmit audio from the handset at a much higher volume level.
    Silent Monitor Secure – Inbound calls are auto-answered and the caller must dial the access code in order to listen to transmit audio from the handset (volume level is still at a much higher volume level).

21. Ring Cadence
    When “Inbound Call Mode” on the K-1900-7-IP Series phone is set to “Ring Low” or “Ring High,” the Ring cadence can be programmed to one of 4 different cadences: Factory Setting: Normal Ring
    Normal Ring (single ring, 2 seconds on 4 seconds off)
    Double Ring (double ring, 1 second on 0.5 seconds off 1 second on 3.5 seconds off)
    Short-Short-Long (triple ring, 0.5 seconds on 0.5 seconds off 0.5 seconds on 0.5 seconds off 1 second on 3 seconds off) Short-Long-Short (triple ring, 0.5 seconds on 0.5 seconds off 1 second on 0.5 seconds off 0.5 seconds on 3 seconds off)

22. Dial Next Number on Ring No Answer
    If enabled and a ring-no-answer is detected, the K-1900-7-IP Series phone will dial the other phone numbers. Factory Setting: 7 (will redial after 7 rings)

23. Dial Next Number on Busy
    If enabled and a busy is detected, the K-1900-7-IP Series phone will dial the other phone numbers.
    Notes: If the busy signal is interrupted with a promotional message, contact your central office to have it removed.

24. Mute Current / Next Alarm
    A network failure alarm will be indicated by providing 3 beeps every 3 seconds in the handset of the K-1900-7-IP Series phone. A network failure indicates the unit is not registered to the SIP server or there is a communication failure with the gateway. The three beeps can be muted by clicking on “Mute Current / Next Alarm”. The Status LED will continue to flash to assist troubleshooting.

25. IP Firmware
    If new K-1900-7-IP Series firmware is available, after opening the programming software a pop window will come up asking you if you would like to update firmware. An alternative method of updating can be done by clicking the IP firmware “Update IP” button. You can then browse to the folder that contains the PIP file for updating the unit’s IP firmware. This method is typically only used when Viking Technical Support has sent you updated IP firmware.

26. Unit Firmware
    If new K-1900-7-IP Series firmware is available, after opening the programming software a pop window will come up asking you if you would like to update firmware. An alternative method of updating can be done by clicking the Unit firmware “Update Unit” button. You can then browse to the folder that contains the HEX file for updating the unit’s firmware. This method is typically only used when Viking Technical Support has sent you updated firmware.
    Note: Export your phone settings before updating firmware.

27. Import/Export
    The Import/Export feature is useful for backing up all the K-1900-7-IP Series programming or for importing programming when installing multiple units with a majority of the same programming.

28. Clear Phone Settings
    Clicking on the “Clear Phone Settings” button in programming will reset all of the Phone Settings back to their factory default settings. Note: This command will not change or reset your IP settings or erase any programmed phone numbers.

29. Clear IP Settings
    Clicking on the “Clear IP Settings” will reset the unit’s name, IP and SIP settings back to their factory default settings. Note: This will not effect any unit/phone settings or erase any programmed phone numbers.

30. Diagnostics
    The Diagnostics section in the Viking IP Programming can be used to test the functionality of the relay and read current relay status.

Operation

A. Making a Call
When the handset is taken off hook, the K-1900-7-IP Series dials the pre- programmed telephone number stored in the first phone number location. In the event the line is busy or there is a ring-no-answer, the unit can be programmed to call up to 4 additional rollover numbers.
When the call is answered, relay activation commands can be entered or the # key can be used to force the phone to hang up. After communication is established, enter the 1 or 2 digit relay activation command (factory set to “QQ”) to momentarily activate the entry phone (door strike) relay. Two beeps will be heard confirming that the relay has been activated. If you require the relay to remain on continuously (ie: a truck delivery), enter Touch Tones “11” to continuously activate the relay. A double beep will indicate that the relay is latched on. When the visitor calls in again (ie: they are finished unloading the truck), enter Touch Tones “10” to deactivate the relay. A single beep will indicate the relay is latched off.
B. Inbound Calls
How inbound calls are handled is determined by the Inbound Call Mode and these are the available options (see Inbound Call Mode on page 14 for more details):
Disabled – Inbound calls are blocked. Users will get busy or reorder tone if they attempt to call.
Ring Low or Ring High – Inbound calls generate a ring through the receiver of the handset using either a low or high pitched ring sound. Someone must lift the handset to answer the call.
Auto Answer or Auto Answer Secure – The K-1900-7-IP Series auto answers the inbound call and the caller can listen to transmit audio from the handset at a normal volume level or remotely control the door strike relays if desired. In the “Secure” mode, the caller must dial the access code in order to listen to handset audio or control relays.
Silent Monitor or Silent Monitor Secure – The K-1900-7-IP Series auto answers the inbound call and the caller can listen to transmit audio from the handset at a much louder volume than normal or remotely control the door strike relays if desired. The louder volume allows the caller to listen to sounds or conversations occurring around the phone. In the “Secure” mode, the caller must dial the access code in order to listen to handset audio or control relays.
C. Remote Access Operation Commands
The following commands can be entered after answering an inbound call from the entry phone, calling into the entry phone and the unit auto answers or someone answers the call by lifting the handset. After the entry phone auto answers the call, one or two beeps will be heard. If the access code has been disabled (two beeps heard), you can now enter the Remote Access Operation Commands below. If an Access code has been programmed (one beep heard), enter the Access code digits. With the correct code entered, two beeps will be heard and you can now enter the Remote Access Operation Commands below. The relay must be set to “Door Strike” Mode to be controlled by these commands.

(1 or 2 digits, factory set to QQ).
Latch Relay| 11| Latch (continuously activate) relay.
Un-Latch Relay| 10| Un-latch (deactivate) relay.
Toggle Relay| 1#| Toggle* relay from last position.

Note: Latching commands must be enabled in programming.

Troubleshooting

If the unit cannot register with the SIP server, three beeps will be heard in the handset every 3 seconds until communication is restored.This alerts a potential user of a problem with the device that will prevent a phone call from being made. The K-1900-7-IP Series will also flash its “SIP Alarm” LED (on PCB) for the entire time the unit is not registered.
You may silence the error beeps, per instance, by clicking the “Mute Current / Next Alarm” button in the Viking IP Programming Software (see section A on page 7). The error beeps automatically re-enable once the unit is registered, to alert of any new problems that arise.

Using a Viking Model RC-4A for Secure Remote Relay Control

The front panel of the K-1900-6-IP and K-1900-7-IP Series is mounted using security Torx screws to help prevent intruders from removing the panel and accessing the on board door strike/gate control relays. For applications requiring additional security, a Viking model RC-4A remote relay controller can be used. The relay controller is mounted securely inside the building and connected to the same LAN as the K-1900-6-IP and K-1900-7-IP Series. The onboard door strike relay would not be used in this case as the K-1900-6-IP and K-1900-7-IP Series will send an encrypted message to the RC-4A to activate its relays which control the door strikes/gates.
Up to 4 K-1900-6-IP and K-1900-7-IP Series phones can communicate with one RC- 4A allowing you to securely control four entrances.
When using a RC-4A for remote relay control, the K-1900-6-IP and K-1900-7-IP Series relay should be set to “External” in the PC programming.
For more information, See DOD 582 @ VikingElectronics.com.

Related Products

Surface or Pedestal Mount Viking Products While Maintaining Weather and Vandal Resistance

The VE-3×5, VE-5×5, VE-6×7 and VE-5×10 add vandal and weather resistance, as well as versatility to many Viking products. The VE-Series backboxes are available in black fine texture powder painted steel or marine grade 316 stainless steel. The weather resistant boxes are designed to be surface mounted to a wall, post, single gang box, or a VE-GNP gooseneck pedestal.
Note: The VE-3×5 is not compatible with the VE-GNP pedestals and is not available in stainless steel.

The VE-GNP gooseneck pedestals are designed to be used with the VE-5×5, VE-6×7 and VE-5×10 backboxes and are ideal for drive up communications. Note: The VE-3×5 is not compatible with the VE-GNP pedestals.

The VE-PNL’s are VE-Series backboxes with a blank aluminum panel. The user can customize the clear-coated aluminum panel to mount an PRX-1 card reader, PRX-2 keypad or switch. The kits come complete with box, gasket, panel and screws. Model numbers that end with “SS” are stainless steel version. Note: The use of magnets to mount the VE-Series enclosure to a metal surface can affect the operation of the enclosed product.
For more information on Viking Surface Mount Boxes and Pedestals, see DOD 424.

Related Products

Control Relay Contacts Across a Local Area Network

The RC-4A Network Enabled Relay Controller provides networked control of four relays via an easy-to-use web interface. The same interface can be used to check the status of four contact closure inputs. Relays can be toggled on or off, or user-programmed timed closures can be activated.
The RC-4A can be configured to work as a remote relay for Viking VoIP series entry phones, controlling door strikes and gates when a remote relay is required for security reasons. It can also be programmed to send an email or text message in response to a change in one or more of the sensor inputs. Two RC-4A’s can be set up so that activity on a sensor input of one unit will automatically send a message across the network to activate one of the relays on the other unit. Two levels of user access permit selected users to have full operational and programming rights while others have operational control but not programming capability.

Vandal Resistant VoIP Phone with Auto Dialer, Keypad and Entry System

The K-1900-8-IP VoIP panel phone can either auto-dial a phone number each time the handset is lifted, be used as a multi-number auto-dialer, or be used as a standard manual dial phone. The K-1900-8-IP VoIP phone is designed to provide quick and reliable communication for SIP VoIP phone systems with PoE. The unit can be programmed from any PC on the same LAN or remotely using a Static IP Address. The K-1900-8-IP phone can dial up to 250 programmable numbers and another 250 rollover numbers.
When a call initiated by the K-1900-8-IP phone is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike. Up to 1,000 keyless entry codes may be programmed, providing tenants with keyless entry. A 26 Bit Wiegand input is provided for adding an optional proximity card reader with capacity to program up to 1,000 card numbers. Keyless entry codes and card numbers can be programmed to only allow access at specific times and/or day of the week. A request for exit (REX) input is included for easy exiting. The K-1900-8-IP also has automatic event logging allowing you to review the time and date of the call, which door was open/closed, what keyless entry code or proximity card was used, request for exit usage and whether it was an inbound or outbound call.
The K-1900-8-IP-EWP shares all of the features of the K-1900-8-IP in addition to Enhanced Weather Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products feature foam rubber gaskets and boots, sealed connections, gel-filled butt connectors, as well as potted circuit boards. For more information on EWP, see DOD 859.

Warranty

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, CONTACT VIKING TECHNICAL SUPPORT:715-386-8666
Our Technical Support Department is available for assistance Monday through Friday 8:00am to 5:00pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).
2. Have the Product Manual in front of you.
3. It is best if you are on site.

RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:

1. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
   VIKING ELECTRONICS 1531 INDUSTRIAL STREET HUDSON, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RA number on carton: In large printing, write the RA number on the outside of each carton being returned.

RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer’s input and troubleshooting, a Return Authorization (RA) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the RA number, return the approved equipment to your distributor. Please reference the RA number on the paperwork being shipped back with the unit(s), and also the outside of the shipping box. The original product boxes are not designed for shipping – an overpack box is required to prevent damage in transit. Once your distributor receives the package, they will replace the product over the counter at no charge. The distributor will then return the product to Viking using the same RA number.
4. The distributor will NOT exchange this product without first obtaining the RA number from you. If you haven’t followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

TWO-YEAR LIMITED WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of two years from the date of purchase from any authorized Viking distributor. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking’s Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over- voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others. This warranty does not cover non-EWP products that have been exposed to wet or corrosive environments. This warranty does not cover stainless steel surfaces that have not been properly maintained.
NO OTHER WARRANTIES. VIKING MAKES NO WARRANTIES RELATING TO ITS PRODUCTS OTHER THAN AS DESCRIBED ABOVE AND DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
EXCLUSION OF CONSEQUENTIAL DAMAGES. VIKING SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO PURCHASER, OR ANY OTHER PARTY, FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE SALE OR USE OF THE PRODUCT SOLD HEREUNDER.
EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY. WHETHER IN AN ACTION BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, ANY LIABILITY OF VIKING SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, OR AT VIKING’S OPTION, REFUND OF THE PURCHASE PRICE AS THE EXCLUSIVE REMEDY AND ANY LIABILITY OF VIKING SHALL BE SO LIMITED.
IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT EACH AND EVERY PROVISION OF THIS AGREEMENT WHICH PROVIDES FOR DISCLAIMER OF WARRANTIES, EXCLUSION OF CONSEQUENTIAL DAMAGES, AND EXCLUSIVE REMEDY AND LIMITATION OF LIABILITY, ARE SEVERABLE FROM ANY OTHER PROVISION AND EACH PROVISION IS A SEPARABLE AND INDEPENDENT ELEMENT OF RISK ALLOCATION AND IS INTENDED TO BE ENFORCED AS SUCH.

If trouble is experienced with the K-1900-7-IP Series phone, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 715-386-8666
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such tests in off-peak hours, such as early morning or late evenings.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CANADA
This class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 du Canada.

Product Support:715-386-8666
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.

References

• Security & Communication Systems - Access Control | Viking Electronics, Inc
• Security & Communication Systems - Access Control | Viking Electronics, Inc

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