MAHLE E185 Battery Range Extender User Manual
- June 11, 2024
- MAHLE
Table of Contents
E185 Battery Range Extender
User Manual e185 Range Extender
MAHLE e185 Range Extender · Introduction
V.1.0.0 – 09/2022
Introduction
Thank you for choosing the e185 Range Extender for your new Smart Bike.
The e185 Range Extender allows you to go further on your travels, helping you
on long journeys that the bike cannot complete by itself. The My SmartBen
Range Extender enables fast charging. LED bar displays battery level or
performance mode.
Please read this manual carefully before operating the system. Failure to do
so or misunderstanding of the instructions may lead to serious injury or
death.
Products and specifications are subject to change without prior notification.
This document has been drawn up in English and the content herein shall
prevail in the event of any translation error or misunderstanding in the
client’s interpretation of translations herein.
This manual includes instructions for the e185 Range Extender compatible with
the X20 System (or compatible systems).
All relevant documents for the product or any other compatible system,
including this user manual, can be downloaded from our website: mahle-
smartbike.com
Components must only be replaced with an original MAHLE SmartBen Systems
replacement to maintain the safety of the entire system. Any tampering,
modification or repair by a third party not authorized by MAHLE shall
immediately void the warranty conditions and original certification, and MAHLE
shall not be held responsible in regard to civil liability.
Repairs and replacements must only be performed by MAHLE SmartBen
Systems, hereinafter MAHLE, certified partners.
This manual must not be duplicated except in its entirety, unless prior
written approval has been obtained from MAHLE Smart Bike Systems.
1.1. General Warnings
Please pay special attention to any warning symbols on the system, shown with
these graphics.
| DANGER | CAUTION |
|---|---|
| WARNING | NOTICE |
1.1.1. About Warnings
This manual contains DANGER, WARNING, and CAUTION indicators concerning the
consequences of failure to safely use, assemble, maintain, store, inspect and
dispose of MAHLE-equipped bikes.
The combination of the safety alert symbol and the word DANGER indicates a
hazardous situation that, if not prevented, could lead to death or serious
injury.
Keep all safety warnings and instructions for future reference. Do not open
the e185 Range Extender by yourself. The system is maintenance-free. It must
only be opened by qualified experts. The unauthorized opening of a system
will void the warranty. All Drive Unit and bike components may only be
replaced with identical components or components that are specifically
approved by your bike manufacturer. This protects your bike system from
damage. Do not modify the Drive Unit, the battery or any other component or
add any unapproved products to improve performance or tamper with the product.
There is a risk of injury in the event of accidental activation. Be careful
when touching the surface of your Drive Unit. The surface may heat up
considerably and cause burns to the skin. The walk-assistance function may
only be used when pushing the bike and may require specific remotes.
There is a risk of injury if the wheels are not in contact with the ground
when using this function. Use only original MAHLE batteries approved by the
bike manufacturer. Using unauthorized batteries may cause injuries or fire.
Observe your regional and local regulations regarding bikes and pedicels.
1.2. Maintenance & Storage
The e185 Range Extender and main accessories are designed for long-term use
and require some simple, understandable guidelines to be followed to extend
the lifespan of the MAHLE System by taking proper care during usage and
cleaning.
These guidelines are as follows:
- Children must not play with the components or full bike system.
- Contact the place of purchase or a bicycle dealer for information on installation and adjustment for products not found in the user manual.
- Do not disassemble or alter this product.
- These are small waterproof connectors. Do not repeatedly connect and disconnect. It may impair the function.
- The components are designed to be fully waterproof to withstand wet weather riding conditions; however, do not deliberately place them in water.
- Do not clean the bicycle in a high-pressure car wash. If water gets into any of the components, operating problems or rusting may occur.
- Do not use thinners or similar substances to clean the products. These substances may damage the surfaces.
- Be careful not to let water get into the terminal.
- Unsupervised children must not carry out cleaning or user maintenance.
Products are not guaranteed against natural wear and tear from normal use and ageing. The e185 Range Extender can be installed in bikes for kids. For this type of use, ensure that your child is supervised and follow the bike manufacturer’s safety instructions.
3.5. Updating Process
The system can be updated using the micro-USB port on the active charger.
To perform an update, you need to connect the charger to your computer and
transfer the update files to the charger. Please follow this process.
3.5.1 Uploading files to the Active Charger
- Disconnect the charger from the power outlet. There should be no LEDs lit up.
- Connect the charger to your computer using the micro-USB port
The charger LED and the HMI will turn BLUE.
Copy the extracted update files (update_MUT.bin) to the new Drive Unit (MAHLE_UTOOL), which will appear on your computer, and safely eject the new drive unit from your computer.
1.3. Transporting your e185 Range Extender
There are specific regulations for transporting batteries:
- Transport by car: External batteries need to be removed and transported in a safe area inside the car, in their original box and properly secured with straps to prevent damage during transport, as these are hazardous goods.
- Transport by air: The IATA (International Air Transportation Association) will not transport any bike batteries.
- Transport by train: In most cases, external bike batteries are allowed to be transported inside trains if the train does not provide a specific safe area for transportation. Check your local regulations or ask your transportation company before setting off on your trip.
- Public transportation: Our products can be transported by public transport. There are some places where you are not permitted to take your e185 Range Extender, so ensure that you find out about the conditions of carriage in plenty of time. You should also take into account the regulations and city rules for carrying it through places you intend to travel to before you start your trip.
Remember that, in any case, the best option is to transport the battery when the battery level is under 30%.
1.3.1. e185 Range Extender Shipment
If, for any reason, you need to ship the battery, this must be done through an
official service following the specific rules for transporting dangerous goods
and the recommendations from MAHLE and the bike manufacturer. The battery
needs to be placed in a specific, certified box and all the official
documentation, i.e., the MSDS (Material Safety Data Sheet) report, must be
included. This process cannot be performed by individuals.
1.4. Safe Charging Process
The Active Charger, which sets up a direct connection with the MAHLE
compatible system for both integrated and external SmartBen batteries,
supplying the correct charging current and ideal cell balancing. Please use
only the MAHLE Active Charger for charging MAHLE e185 Range Extenders. The
charger and batteries are fully qualified for usage under current regulations
in the regions that the X20 System (or compatible systems) is approved for
use.
Before charging the e185 Range Extender, take into consideration the
following:
- Connect the charger directly to a power source. Never use extension cords.
- Avoid reverse charging.
- Inspect the charger before every use for possible damage to the charger itself, the wire or the charging plug. Do not cover the charger while charging.
- Regularly inspect the battery. Never charge a battery that you suspect is damaged or that you know is broken.
- Make sure there is no moisture on the charging socket and plug before connecting and charging the battery.
- If the battery is very cold or too hot, wait for it to warm up or cool down before you start charging.
- Keep the connector clean. If any connections have been damaged, please do not use it.
WARNING
Be aware of explosive gases. Prevent flames and sparks. Ensure that there is
adequate ventilation during charging. The charger is designed for indoor use
only. Misused other types of batteries may burst, causing personal injury and
damage. Do not incinerate, disassemble, or short circuit batteries or the
charger.
1.5. Servicing
Servicing and replacement may only be performed by approved Service Partners.
Please remember that our components may contain cells that can be damaged, or
a short circuit may occur from drilling into the external case, which could
result in a fire.
NOTICE
The battery’s capacity will decrease over time. During normal use for 2 years
or after 500 full charging cycles, the battery’s capacity may lower to a
minimum of 70% of its initial value. To obtain 100% capacity again, the
battery must be replaced. Waterproofness and integrity of the battery cannot
be guaranteed once the battery has been opened.
1.6. Recycling
It is our responsibility to ensure the correct recycling of the e185 Range
Extender. Together, we are responsible for minimizing the CO2 footprint and
environmental impact. Please ensure the battery is properly recycled when it
reaches the end of its lifespan. Get in touch with your dealer or bike
manufacturer to find out about the correct recycling process. If the battery
needs to be replaced, please bear in mind that only approved Service Partners
are allowed to replace the internal battery. They can also handle the
recycling of your old battery.
According to European Guideline 2012/19/EU, electrical devices/tools that are
no longer usable must be collected separately and disposed of in an
environmentally- appropriate manner. Do not dispose of your e185 Range
Extender in the normal household rubbish. It must be disposed of according to
local battery disposal regulations. Dealers must provide used battery
collection and appropriate disposal services. If not, contact your MAHLE
dealer.
By collecting and recycling waste, you are doing your bit to save natural
resources and making sure the product is disposed of in an environmentally
friendly, healthy way.
1.7. Product Certifications
MAHLE Smart Bike Systems SLU hereby declares, under its own responsibility,
that the design and construction of the product complies with the Safety
requirements applicable under European Standard EN 15194:2017 and the
following European Directives: [EMC] 2014/53/CE, [BAT] 2006/66/EU (Battery
Packs), [RoHS III] and Regulation [REACH]
Product Overview & Specifications
You have bought an e185 Range Extender, which includes:
e185 Range Extender GTIN: 8435635802019
- Weight: 1,100 g
- Waterproofness IP67
- Capacity: 171 Why
- Nominal voltage: 36 v
- Rated capacity: 4.73 Ah
- Max. charging current: 2.51 A
- Max. discharging current: 12 A
- Dimensions: 195 x 75 mm (Height x Diameter)
- Operational temperature: 60 °C / -20 °C
- Storage temperature: -10 °C / 20 °C
Bottle holder GTIN: 8435635800701
- Compatible with standard water bottles
- 4 x 15 mm slotted holes (64 mm standard distance)
- Weight: 46 g
Rubber strap (to close the holder)
GTIN: 8435635800718
User Manual
2.1. Compatible Accessories
Active Charger
GTIN: 8435635800688 (Wall mount included)
GTIN: 8435635800534 (Wall mount not included)
AD RA2 30º Connector
GTIN: 8435635800725
- Total length: 193 mm (± 7 mm)
- Diameter: 6.5 mm
- Wire length: 100 mm (± 5 mm)
- Weight: 33 g
- Waterproofness IP67
DE RA2 90º Connector
GTIN: 8435635800732
- Total length: 193 mm (± 7 mm)
- Diameter: 6.5 mm
- Wire length: 110 mm (± 5 mm)
- Weight: 33 g
- Waterproofness IP67
Charging port
Operation and Use
Please read the following instructions carefully before using your new e185
Range Extender.
3.1 Installation Guide
Step 1 – Assemble the holder (Recommended torque 4 Nm)Step 2 – Slide in the
e185 Range Extender.
Step 3 – Attach the rubber strap.
Step 4 – Plug the connector in, first to the e185 Range Extender and then to the charging port:
If the holder position is in the Seat Tube, use the AD RA2 30º Connector.
If the holder position is in the Down Tube, use the DE RA2 90º Connector.
NOTICE
If the wire installation is not neat, please adjust the holder height
installation using the slotted holes.
3.2. Operation Mode
To operate the system correctly, ensure that the bike system (including the
rear wheel) is fully connected and correctly assembled.
To ensure the proper use of the e185 Range Extender, first disconnect the
charging wire from the charging port of the bike.
Ensure the e185 Range Extender is fully charged before using it for the first
time. To do so, we recommend keeping the e185 Range Extender connected to the
power supply and charger for at least 2 hours. For additional information on
how to charge your e185 Range Extender, please go to chapter “3.4.4 Charging
Process”.
Before starting to ride, always ensure your battery is sufficiently charged.
3.3. Usage
The e185 Range Extender is designed to be used as an external battery to
provide additional capacity to any MAHLE SmartBen System compatible bike
system.
3.3.1. Intended Usage
Our product is intended to act as a Range Extender of an Electrically Power
Assisted Cycle (EPAC) (not for any other bike application). All compatible
components were designed to be incorporated into a complete bike produced by
a professional bicycle manufacturer.
The system is designed to be used under current standardized norms and
certifications:
- Europe: EN15194:2017
- US / CAN (in progress): UL2849, UL 1310 (battery charger)
- Australia: EN15194
Our product is designed as per the requirements and standards established for
use in EPAC applications and as per the particular environmental conditions in
which these kinds of applications may be used, such as rain, salty areas,
mud, etc.
The MAHLE e185 Range Extender goes beyond what the standards require, but
please also pay attention to what the bike manufacturer specifies
regarding system integration and design information. In particular:
- Only clean the system as per the specific MAHLE recommendations set out in this manual. Never use a power washer to clean your bike or the electronic components of your bike.
- When storing your e185 Range Extender, ensure all of the batteries have been sufficiently charged.
3.3.2. Prohibited Usage
Our system must not be integrated into a non-compatible EPAC certified under
EN 15494 or into a regular bicycle. It is in breach of MAHLE standards to
manipulate the legal parameters (speed or power), to repair the battery or to
reuse it for any other device or EPAC. It is in breach of MAHLE regulations to
tamper with our components, to change the software and firmware designed and
approved by MAHLE or to add electronic components which modify the maximum
assisted speed. If MAHLE terms are breached by noncompliance with the above,
MAHLE shall not be held legally responsible for damages caused to individuals
or materials.
The MAHLE e185 Range Extender reserves the right to include functions which
can analyze and record any kind of abnormal behavior, such as a maximum speed
that is too high or abnormal data communication, which could be caused by
tampering with the system. Any kind of manipulation shall immediately void all
MAHLE warranty terms.
3.3.3. Operating Mode (In the event of malfunction)
The system can operate in 3 different modes:
-
Normal: Everything is OK.
The system indicates the state of charge with the LED bar (Standalone, bike) and current assist level (bike). -
Alert: LED bar flashing ORANGE.
Battery has a degree of malfunction, but your riding and assistance are not restricted. -
Warning: LED bar flashing RED.
Malfunction that limits assistance. Eike propulsion system is shut off. In this case, please contact the MAHLE SmartBen Systems Service or your local dealer. There are 2 warning (RED) levels. -
System is ON but does not provide assistance
-
System is SWITCHED OFF
In the event of an error alert (flashing ORANGE) or warning (RED), the system
sends the error or warning information through Bluetooth® and the ANT+ LEV
compatible display. Please pair your smartphone to check the error using the
MAHLE “My SmartBen App” or check the error using the “Pulsar ONE display”
(which will display the error code number). The list of error codes is
included at the end of this document.
Bear in mind that if you remove the e185 Range Extender from the compatible
bike and the Warning persists in the HMI line, the Warning might only exist in
the bike.
3.4. Operation
3.4.1. System ON/OFF Standalone Switch
When the e185 Range Extender is not connected to the bike, press the button on
the e185 Range Extender once to turn the system on. The LED bar will light up
and the “Hello” animation will be displayed. If everything is in order, the
LED bar will display the battery charging status in white (state of charge).
After the brief “Hello” animation, the e185 Range Extender light will turn
CYAN and indicate the battery level status for 10 seconds (see State of Charge
in the battery section).
If no connection to a compatible bike is made during this time, the e185 Range
Extender will automatically switch OFF after a brief “Goodbye” animation.
3.4.2. System ON/OFF bike Switch
Switching the e185 Range Extender ON with the bike
Press the bike’s Head Unit once to turn the system ON. The e185 Range
Extender LED bar will light up and the “Hello” animation will be displayed. If
everything is in order, the LED bar will display the battery level in white
(state of charge).
With your e185 Range Extender connected to your bike (follow the Installation
Guide section), press the button briefly. The e185 Range Extender LED bar will
display a “Hello” animation just like the Head Unit.
By default, your e185 Range Extender will be discharged first, allowing you to
remove it whenever it is fully depleted.
To find out whether your e185 Range Extender is your main energy supplier
(thus providing power to your bike), a recurrent “LIGHT CHASING” animation
will appear every 3 seconds on the e185 Range Extender LED bar.
Current assist level
When connected to the bike, the e185 Range Extender will mimic the assist
level shown on the bike Head Unit.
The system includes three different assist levels, which can be customized by
the user using the MAHLE My Smart Bike App. Each assist level is represented
by a different color, as seen in the following table
| Level | Color |
|---|---|
| 0 – No assist | White |
| 1 – Minimum | Green |
| 2 – Medium | Light Brown |
| 3 – Max | Purple |
Switching the e185 Range Extender OFF with the bike
To switch the system OFF, simply press and hold the button on the bike Head
Unit for two seconds until the LED bar displays the “Goodbye” animation. The
bike Head Unit LED bar will turn OFF after the animation.
You can also switch just the e185 Range Extender OFF by directly pressing and
holding the button on the battery for two seconds. In this case, only the e185
Range Extender will be switched OFF, letting you ride your compatible bike
further.
3.4.3. Battery State of Charge (SOC)
The light line will display the current battery level (State of the Charge –
SOC) along the visible length of the LED bar. 100% capacity is indicated with
the full length. As the battery drains, the illuminated length of the LED bar
will decrease, representing the reduction in capacity. The LED bar will always
keep a minimum of one LED illuminated in order to display the assist level
used.
The LED bar consists of 6 LEDs that can create visual effects and animations.
For state of charge, the LED bar will be illuminated as shown in the following
image:
3.4.4. Charging Process
To ensure correct charging, please follow these instructions:
-
Connect the charger to the power outlet.
The charger LED will display a steady WHITE light.
Make sure there is no cable connected to the micro-USB port before charging.
-
Connect the charger to the charging port on the e185 Range Extender.
The charger LED and the e185 Range Extender light line will turn CYAN and a breathing effect will be displayed, with the frequency of the flashing changing from fast to slow as the level of charge increases.
-
Charge process finished
Once charging is complete, the e185 Range Extender LED will turn steady GREEN.
Disconnect the charger from the power source before disconnecting it from the battery.
-
Error during charging process
If a critical error occurs while charging, the charger LED will flash RED.
-
Disconnect the charger from your computer. There should be no LEDs lit up.
Error while uploading
If an error occurred during the upload process, the charger LED will turn a
steady RED for 10 seconds. After that, the charger will return to normal
operation.
3.5.2 Updating the e185 Range Extender
-
Connect the charger to the power outlet. The charger LED will display a .steady WHITE light.
-
Connect the Charger to the Range Extender.
Connect the charger to the e185 Range Extender as you would connect it for a normal charging process. The charger LED will flash continuously in PURPLE while the update is being performed.
2. Update Completed
Once the update process is complete, the charger LED will turn a steady GREEN for 10 seconds. After that, the charger will return to normal operation.
-
Error while uploading
If an error occurred during the update process, the charger LED will turn a steady RED for 10 seconds. After that, the charger will return to normal operation.
NOTICE
The use of any other update device or tool will be considered in breach of the
MAHLE warranty.
MAHLE shall not be held legally responsible for damages caused to individuals
or materials as a result of incorrectly updating the unit
3.6 Battery Use
MAHLE SmartBen Systems uses high-quality cells for both internal and external
batteries. We do so in order to make the most out of our minimalistic battery,
in line with our LIGHT, SPORT, SMART motto. To ensure a long battery life,
please follow the guidelines below:
- This battery system is not intended to be used by individuals (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the battery system by a person responsible for their safety.
- Children should be supervised to ensure that they do not play with the battery system.
- Do not open, cut or disassemble rechargeable battery systems at any time.
- Do not expose battery systems to intense heat or fire.
- Do not short circuit the battery system.
- Do not expose the battery system to rough mechanical impact
- Do not use a charging device other than the one made for using with your device.
- Keep your battery system dry and clean.
- Ensure your battery system does not come into contact with solvents (i.e., dilutions, alcohol, oil, anti-corrosives) or chemicals that impact surfaces (i.e., detergents)
- Charge the battery before using. Only the proper charging device may be used.
- Keep this manual for future consultation
- Only use the battery system with the applications for which it was designed.
- Recommended storage temperature of -10°C to 20 °C (if not otherwise specified by the supplier).
- Store somewhere dry, away from open flames and food.
- Avoid drastic changes in temperature.
- Do not store close to heating devices and avoid direct sunlight.
- Preferred storage at 50% of nominal capacity.
- Temperatures above 70°C may result in battery leakage and rupture.
- Misuse of the battery system may cause it to burst, causing personal injury and damage.
The number of charging cycles is an important factor. Every time the battery is charged, it will degrade. For better battery life, please follow “battery care”.
WARNING
Explosive gases. Prevent flames and sparks. Ensure adequate ventilation during
charging.
Application and Services
The MAHLE My Smart Bike App enables you to connect your mobile device to your
e185 Range Extender compatible system. This App not only displays all
essential journey details and allows you to track and record your activity,
it also allows you to customize your assist levels according to your own
criteria and access relevant functionalities and data on your e185 Range
Extender.
MAHLE will continue to add new features and functions to the system for the
purpose of ensuring that your bicycle is always fully compatible with new
software Apps and smart solutions added in the future.
This component is compatible with the full series of MAHLE Smart Bike Systems
Apps offered in the following versions:
-
iOS My Smart Bike version for iPhones
-
My Smart Bike for Android phones
-
www.my-smartbike.com App for browsers
For system diagnostics by professionals (for example, in a workshop), we also offer an exclusive App for dealers: -
Smart Bike Lab (iOS and Android)
4.1 My Smart Bike Phone App
The MAHLE My Smart Bike App is compatible with mobile devices that use iOS or
Android systems. This App will enable you to track and record your activity,
and with the functions available, your mobile device will become the screen
for your smart bike if you set it on the handlebars.
|
---|---
https://apps.apple.com/es/app/my-smartbike/id1566348476|
https://play.google.com/store/apps/details?id=com.mahle.sbs&gl=ES
WARNING
For your own safety, we do not recommend that you use your mobile device while
cycling if it is not fixed to your handlebars. Use the following links to
download the App.
Service
As mentioned above in previous sections, the e185 Range Extender and its
compatible elements cannot be repaired. Please follow the instructions
provided here in this chapter to answer any questions or resolve any issues.
If the problem persists, please do not hesitate to contact the MAHLE technical
service or your closest dealer.
5.1. Warranty
The terms and timeframes of the warranty are based on our policy for the end
user and on the warranty regulations for the end user and the laws in each
region. Contact your dealer if you have any problems with the system, as
MAHLE has set up a global network for dealers and technical advice for regions
where the sale of the e185 Range Extender is authorized.
FAQs
I have not used my e185 Range Extender for a long time and now it does not turn on when I press the button****
– If you have not used the external battery for more than 60 days, it automatically goes into suspension mode. Connect it to the charger to activate it. The battery may have gone into ultra suspension mode, in which case you will need to leave it connected to the charger for at least one hour.
Can I use my e185 Range Extender on other MAHLE SmartBen Systems?****
– The e185 Range Extender is currently not compatible with X35 systems.
– This system has a Range Extender that is specific to X35 systems.
How long does my e185 Range Extender take to charge?****
– An 80% charge level can be reached after two hours of charging. The final part will take longer to charge, depending on the internal battery version installed, but the maximum charging time is around 4 hours. The battery will automatically switch off 20 minutes after reaching 100% charge.
Will the internal battery of MySmartbike discharge when I connect my e185 Range Extender?****
– By default, it will be your external battery that will discharge first (see relevant section), which allows you to have the remaining capacity of your internal battery when you remove (or do not remove) the e185 Range Extender, giving you the best experience and making your ride quicker. Using the Massmart App, you can, however, choose which battery will be used first (Main Energy Supplier) and select the % charge at which it will switch to the other.
My e185 Range Extender is displaying an Alert. Can I continue with my route?****
– Yes. The e185 Range Extender has been designed so that if the charge is too low or the power needed by the compatible bike cannot be supplied, it gives priority to the internal battery as the Main Energy Supplier, allowing you to enjoy the full experience. It will revert to normal when the error in your e185 Range Extender is solved.
What is the duration of my e185 Range Extender? By how much does it increase my range?****
– The system’s general range will increase by around 60 km, although this distance can vary depending on the cyclist’s weight, the gradient of the route and the type of terrain.
Can my e185 Range Extender be updated?****
– Yes, we recommend that you keep your system updated with the latest version. The update process and firmware instructions needed are on our website: mahle- smartbikes/activecharger/
Can my e185 Range Extender be repaired?****
– No. If there is an issue with your e185 Range Extender, please contact our customer service.
I have lost or broken all my fixing straps and bottle holders. What can I do?****
– These parts can be replaced. Please contact your closest dealer or visit our website: https://mahle-smartbike.com/
How do I know whether it is my e185 Range Extender that has an issue or my bike?****
– To find out which unit (compatible bike or e185 Range Extender) has an Alert or an Error, contact a current dealer. If the error only appears on the external battery, only your external battery is affected. If the error appears on both, the problem will be with your compatible bike. If you are unsure, check the error code in the relevant section of the user manual for your compatible bike and your e185 Range Extender and check which one matches.
My bike’s power goes down in certain circumstances. Why might this be?****
– MAHLE has designed the product with passive protection measures to protect
the integrity and durability of the battery (Li-ion cells). Two recurring
situations are:
– Under exposure to high temperatures (see corresponding error codes).
– When the state of charge is <5%
– If this behavior occurs under different circumstances, please check the
error codes or errors that appear on the system, as well as the rest of the
FAQ section. If the error persists, please do not hesitate to contact your
nearest dealer.
After completing a route, my battery will not start to charge. Why is this?****
– As a protective measure against the accelerated degradation of the battery cells, the e185 Range Extender includes charging protection against extreme climate exposure (very high or very low temperatures). Leave your Active charger connected to your e185 Range Extender. When the temperature of the cells comes into an acceptable range for charging, it will begin to do so as normal.
Can I use a third-party charger?****
– No. The charger is a device that establishes digital communication with the batteries and if you use non-MAHLE devices, you run the risk of damaging the elements and breaching the terms of the warranty
| Warning Light | Cause | Solution |
|---|---|---|
| No light when pressing button | Battery low | Charge the el 85 Range Extender |
for an extended period of time.
Flashing red light
when connected to charger| Temperature too high for charging| Disconnect Range
Extender from charging device. If it is too hot or too cold, wait until the
temperature is restored to normal levels and try again. If the error persists,
please check the error code using the My SmartBen App.
Flashing red light| Range Extender or bike error| Simple troubleshooting:
Disconnect the e185 Range Extender form your bike. It the error persists
(flashing red light on the e185 Range Extender), the error is in the external
battery. If not, the error is in the bike.
When the error persists, please connect the el 85 Range Extender to your bike
and check the error code using the My SmartBen App.
Steady white while connected to charger| Communication error| Connect Active
charger to bike. If the light on the Active charger is still steady white,
replace the Active charger. If the charger is working normally, take the Range
Extender to your dealer.
Range Extender
switched off when connected to the bike| Damaged wire| Please check whether
the External wire and Connectors (bike, el85 Range Extender) are in good
condition. If the error persists, please go to your dealer.
If you need more information about system errors, download the MAHLE “My Smart
Bike” App available for iOS and Android. By connecting your bike to this App,
you will have more information about the issue and how to solve it.
5.3. Error Codes
Here you can find a short list of potential error codes that may appear on the
HMI. For more information, check with your local dealer or the MAHLE technical
service:
-> Flashing Red (ERROR)
-> Flashing Orange (WARNING) Code| Head Unit| Description / Action
---|---|---
210| | Power output limited
The temperature is too high, so the power output will be limited until normal
operating conditions are restored.
To do so:
1.- Please lower the assistance level or take a break while the temperature
drops
Or
2.- Switch off the e185 Range Extender and continue your ride with the main
battery.
211| | Battery Imbalance
Please fully charge your e185 Range Extender. If the error persists or happens
again, please contact your dealer.
220| | External battery charging current is too high for charging.
1.- Please check whether the Range Extender and Charger are in good condition.
2.- If you need help or if everything is correct but the error persists, take
the Charger and Range Extender to your bike shop or dealer.
221| | External battery discharging current is higher than normal.
1.- Check that the wiring and the Range Extender are in good condition.
2.- If the error persists with the Range Extender connected, try without it.
3. If the error persists without the Range Extender, take the bike and the
Range Extender to a Dealer
4. If the error does not persist without the Range Extender, take only the
Range Extender to a Dealer
222
224
229
237
238| | Critical battery error.
Please take the Range Extender to your dealer.
225
226
227
228
236| | Abnormal battery temperature (high, low)
1.- The temperature of the external battery is either too high or too low.
Please bring the battery to room temperature.
2.- If the problem persists, take the external battery
to a bike shop or dealer.
231| | Overvoltage
1.- The external battery voltage exceeds the level permitted. Please unplug
the charger and try to use it on your bike.
2.- If the problem persists, take the external battery to a bike shop or
dealer.
232| | Under voltage
The external battery voltage is below the level permitted.
1.- Please charge the battery.
2.- If the problem persists, please take the external battery to your dealer
Visit e185 Range Extender microsite for download last updates & manuals
versions.
MAHLE Smart Bike Systems SLU
Los Orders, 10
Palencia, Spain
mahle-smartbike.com