Telguard TG-4 Residential and Small Business Cellular Alarm Communicator Instructions
- June 11, 2024
- TELGUARD
Table of Contents
- TG-4 Residential and Small Business Cellular Alarm Communicator
- FOREWORD
- TECHNICAL SUPPORT
- ABOUT THIS MANUAL
- FCC NOTICES
- REPAIR AND WARRANTY
- TERMS AND CONDITIONS FOR USE OF TELGUARD PRODUCT
- GENERAL DESCRIPTION AND OPERATION
- FEATURES
- GETTING READY
- INSTALLATION
- APPENDIX 1 CONNECTION GUIDE
- APPENDIX 2 TROUBLESHOOTING GUIDE
- APPENDIX 3 DETAILED SPECIFICATIONS
- APPENDIX 4 PARTS LIST
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
TG-4
RESIDENTIAL & SMALL BUSINESS
CELLULAR ALARM COMMUNICATOR
INSTALLATION AND OPERATING
INSTRUCTIONS
TG-4 Residential and Small Business Cellular Alarm Communicator
PROPRIETARY INFORMATION For use by TELGUARD® customers only.
Distribution to others strictly prohibited.
Note: The registration form must be completed before leaving for the
installation site. Use our dealer site at
portal.telguard.com to register the unit in
real time.
FOREWORD
Dealers purchase Telguard® cellular communicators for the quality, features and total value they represent. The Telguard model TG-4 (p/n TG4LV002 and TGLV002B) is UL Listed for Household Fire systems, Household Burglary systems and Miscellaneous Supplemental Use. This means that the TG-4 may be used in Household Burglary systems, Household Fire systems or combined Household Burglary & Fire system as the primary or secondary communication path.
TECHNICAL SUPPORT
Technical support for all Telguard products is available:
Monday – Friday 8am – 8pm ET
Saturday 9am – 5pm ET
Toll Free: 800-229-2326, option 9
ABOUT THIS MANUAL
This manual assumes that you have basic security system installation skills
such as measuring voltages, stripping wire, properly connecting wires
together, connecting wires to terminals, and checking phone lines. It also
assumes that you have a familiarity with the proper installation and
programming tasks related to various alarm panels.
The material and instructions covered in this manual have been carefully
checked for accuracy and are presumed to be reliable. However, Telguard
assumes no responsibility
for inaccuracies and reserves the right to modify and revise this manual
without notice.
It is our goal at Telguard to always supply accurate and reliable
documentation. If a discrepancy is found in this documentation, please mail or
fax a photocopy of the corrected material to:
Telguard Technical Services
3225 Cumberland Blvd, Ste 300
Atlanta, GA USA 30339
Fax: 678-945-1651
© 2022Telguard. Atlanta, GA U.S.A. All rights reserved.
TELGUARD® is a registered trademark. Products are protected under one or more
of the following U.S. patents:
4,658,096
4,737,975
4,775,997
4,868,519
4,922,517
FCC NOTICES
EXPOSURE TO RADIO FREQUENCY ENERGY
In 1991, the Institute of Electrical and Electronics Engineers (IEEE), and in
1992, the American National Standards Institute (ANSI), updated the 1982 ANSI
Standard for safety levels with respect to human exposure to RF energy. Over
120 scientists, engineers and physicians from universities, government health
agencies and industry, after reviewing the available body of research,
developed this updated Standard. In March 1993, the U.S. Federal
Communications Commission (FCC) proposed the adoption of this updated
Standard.
The design of your Telguard complies with this updated Standard. Of course, if
you want to limit RF exposure even further than the updated ANSI Standard, you
may choose
to install the unit in a manner that locates its antenna at an even greater
distance from the general public than is recommended as a minimum by the
standard.
To ensure compliance with the standard, when selecting a mounting location for
your Telguard do not mount it (or its associated antenna) in an area where the
general public
could reasonably be within 8 inches (20 centimeters) of the antenna.
NOTICE: This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
NOTICE: Changes or modifications made to this equipment not expressly
approved by Telguard Corporation may void the FCC authorization to operate
this equipment.
EFFICIENT OPERATION
Do not operate your Telguard product when holding the antenna. Be sure to
mount the unit such that its antenna is kept a minimum of eight (8) inches (20
centimeters) from
the general public.
For the best service quality:
- Keep the antenna free from obstructions and point the antenna straight up.
- Do not mount the unit or antenna in the basement or below ground.
ANTENNA CARE AND REPLACEMENT
Do not use the unit with a damaged antenna. If a damaged antenna comes into
contact with the skin, a minor burn may result. Have your antenna replaced by
a qualified technician immediately. Use only a manufacturer-approved antenna.
Non-approved antennas, modifications, or attachments could impair service
quality, damage the Telguard and violate FCC regulations.
ELECTRONIC DEVICES
Most modern electronic equipment is shielded from RF energy. However, RF
energy from cellular devices may affect inadequately shielded electronic
equipment. RF energy may affect improperly installed or inadequately shielded
electronic equipment operating in homes and businesses. Check with the
manufacturer or its representative to determine if these systems are
adequately shielded from external RF energy. Consult the manufacturer of any
personal medical devices (such as pacemakers, hearing aids, etc.) to determine
if they are adequately shielded from external RF energy.
NOTICE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
BLASTING AREAS
To avoid interfering with blasting operations, turn off your unit when in a
“blasting area” or in areas posted: “Turn off two-way radio”. Construction
crews often use remote control RF devices to set off explosives.
POTENTIALLY EXPLOSIVE ATMOSPHERES
Turn OFF your unit when in any area with a potentially explosive atmosphere.
It is rare, but your Telguard Digital or its accessories could generate
sparks. Sparks in such areas could cause an explosion or fire resulting in
bodily injury or even death. Areas with a potentially explosive atmosphere are
often, but not always, clearly marked. They include fueling areas such as gas
stations; below deck on boats; fuel or chemical transfer or storage
facilities; areas where the air contains chemicals or particles, such as
grain, dust, or metal powders; and any other area where you would normally be
advised to turn off your vehicle engine.
Do not transport or store flammable gas, liquid or explosives in the area
where your Telguard Digital or its accessories are located.
Vehicles using liquefied petroleum gas (such as propane or butane) must comply
with the National Fire Protection Standard (FPA-58). For a copy of this
standard, contact the
National Fire Protection Association, http://www.nfpa.org/.
REPAIR AND WARRANTY
If trouble is experienced with the Telguard Cellular Alarm Communicator please
contact Telguard Technical Support for trouble shooting, repair and (or)
warranty information. The dealer or end user should not attempt any repair to
the Telguard Cellular Alarm Communicator. Repair of this equipment should only
be referred to qualified technical personnel.
Telguard will repair or replace (our option) inoperative units for up to two
years from date of manufacture. This excludes damage due to lightning or
installer error. Unauthorized modifications void this warranty. Telguard is
not responsible for incidental or consequential damages. Liability is limited
to the price of the unit. This is the exclusive warranty and no other
warranties will be honored, whether expressed or implied.
An RMA must be assigned before returning product. You may obtain an RMA via
phone at 800-229-2326 option 1, or via
email at returns.telular@ametek.com.
Note: RMA number must be on the outside of box or product will not be
accepted.
FUTURE TESTING AND LIMITATIONS ON USE
Telguard® is part of an advanced design alarm-communication system. It does
not offer guaranteed protection against burglary and fire. Any alarm
communication system is
subject to compromise or failure.
The Telguard© will not work without power. Electrically powered devices will
not work if the power supply (AC or DC) is off for any reason, however
briefly.
The cellular radio network, needed to transmit alarm signals from protected
premises to a central monitoring station, could become inoperable or
temporarily out of service. Cellular radio networks are also subject to
compromise by sophisticated methods of attack.
This equipment, like any other electrical device is subject to component
failure. Although this equipment is designed to be long lasting, the
electrical components could fail at any time.
Due to these limitations, we recommend that if the automatic self-test feature
is not enabled, other arrangements be made with the user to test the system at
least once every three months. Moreover, arrangements should also be made for
on-site inspection/test by a licensed alarm installer at least once each year.
TERMS AND CONDITIONS FOR USE OF TELGUARD PRODUCT
These Terms and Conditions are a legal contract between you and Telguard for
the title to and use of the Product. BY RETAINING AND USING THE PRODUCT YOU
AGREE TO THE TERMS AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS
OF LIABILITY AND INDEMNIFICATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THE
TERMS AND CONDITIONS, DO NOT USE THE PRODUCT AND IMMEDIATELY RETURN THE UNUSED
PRODUCT FOR A COMPLETE REFUND. You agree to accept sole responsibility for any
misuse of the Product by you; and, in addition, any negligent or illegal act
or omission of you or your agents, contractors, servants, employees, or other
users of the Product so long as the Product was obtained from you, in the use
and operation of the Product.
INDEMNIFICATION OF TELGUARD
YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF OPERATION OF
THE PRODUCT: (i) FOR MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND
TELGUARD OR INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN
ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER SPECIFICALLY
UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER HARMFUL OR DANGEROUS TO THIRD
PARTIES; (v) FROM CLAIMS BY ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF
THE PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL, MODIFICATION OF
THE PRODUCT OR USE OF THE PRODUCT IN AN ENVIRONMENT NOT PROVIDED, OR
PERMITTED, BY TELGUARD IN WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT
NOTICE OF ANY SUCH COST OR CLAIMS AND COOPERATE, EACH WITH THE OTHER, TO
EFFECTUATE THIS INDEMNIFICATION, DEFENSE AND HOLD HARMLESS.
WARRANTY; LIMITATIONS
TELGUARD WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS FOR UP TO TWO
YEARS FROM DATE OF MANUFACTURE. EXCLUDES DAMAGE DUE TO LIGHTNING OR INSTALLER
ERROR AS WELL AS UNITS THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR
ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL. UNAUTHORIZED
MODIFICATIONS VOID THIS WARRANTY. NOT RESPONSIBLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES. LIABILITY LIMITED TO PRICE OF UNIT. THIS IS THE
EXCLUSIVE WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT OR FITNESS FOR A
PARTICULAR PURPOSE AND NO OTHER WARRANTIES WILL BE HONORED, WHETHER EXPRESSED
OR IMPLIED.
GENERAL DESCRIPTION AND OPERATION
The Telguard® model TG-4 is a digital cellular radio alarm transmission device
used to provide a primary or back-up transmission path (cellular) for alarm
panels. Depending
on the TG-4 configuration (determined at time of installation), the alarm
panel will use the PSTN line or cellular as primary or back-up (secondary)
transmission path to deliver alarm messages. When it is configured as a
backup, it will provide transparent access from the alarm panel to the central
station. When transmitting an alarm signal using the cellular path, the
Telguard obtains its data from the alarm panel by way of a Telco line
interface. The Telguard will obtain all alarm signal information including
monitoring station phone number, account number and all zones for every alarm
transmission. The Telguard handshakes with the alarm panel causing it to
transmit the alarm data. The Telguard encodes the alarm data and transmits to
the Telguard Communication Center (TCC) over the digital cellular network. The
TCC performs a function similar to a central station receiver and issues the
transmission acknowledgement when the last message in the transmission is
received. After decoding and reformatting, the alarm signal is routed to the
appropriate alarm company monitoring station for action.
In a cellular back up alarm installation, the incoming Telco line is connected
from the -31x jack to the Telguard and then from the Telguard’s RJ-45 jack to
the alarm panel. Two programmable System Trouble Condition (STC) relays
provide Telguard trouble signals to the alarm panel via supervisory trip
outputs connected to . Additionally, automatic self-test and remote query
signals are transmitted exclusively over the cellular network with all Telco
line and cellular monitoring, switching and supervisory functions built in. No
extra modules are required. The Telguard TG-4 has its own power supply which
keeps the Telguard battery charged. In addition, the TG-4 has an optional
connection to receive its operating power from the host alarm panel
(eliminating the need for the adapter/battery connections).
The UL Listed equipment at the TCC plays a key role in the operation of every
Telguard. All Telguard units utilize the TCC due to the panel alarm signal
format encoding and decoding requirements used in packet-data transmissions
over the digital cellular network. The TCC also manages the real-time
databases for cellular a conditions include programming setup information,
cellular alarm transmission information, supervisory trouble information,
remote query information, and automatic self-test information.
FEATURES
This section summarizes the key features of the Telguard TG-4.
OPERATING MODE
The Telguard is a digital cellular data/SMS transmission device that is
installed at the protected premises to provide alarm transmission for security
systems. The Telguard TG-4 transmits alarm signals over the nationwide digital
cellular network if the telephone line or data network has been disrupted,
compromised or when there is no wire line service available.
MULTIPLE ALARM FORMAT SUPPORT
Telguard TG-4 default program setting is for Auto Detection of the panel alarm
format. The Auto Format Detect feature allows the Telguard to adapt to receive
any listed format on every alarm transmission. If the alarm format is changed
for whatever reason, the Telguard will sense the new format and accept the
alarm signal.
In order for the alarm panel to be compatible with the Telguard, the alarm
panel must be programmed to transmit alarm messages to the central station
using one of the following non-extended formats:
- Pulse Formats:
- 3+1 pulse; 10pps, Double Round, 1400Hz ack
- 3+1 pulse; 20pps, Double Round, 2300Hz ack
- 3+1 pulse; 40pps, Double Round, 2300Hz ack
- 4+2 pulse; 20pps, Double Round, 1400Hz ack
- 4+2 pulse; 20pps, Double Round, 2300Hz ack
- 4+2 pulse; 40pps, Double Round, 2300Hz ack
- Contact ID
- Radionics Modem IIe/IIIa2 /4
- SIA2 (SIA-DC-03 level 2 release at 300 baud)
- DMP
Hexadecimal account numbers can be used with 3+1 or 4+2 formats, as well as
Contact ID (4 or 10 digits) and Modem IIe, IIIa2, or 4 (4 digits).
COMPLETE SUPERVISION OF COMMUNICATION PATH
The Telguard TG-4 continuously supervises both the Telco and cellular
communication paths. If either communication path becomes inoperative, the
Telguard generates a relay trip output that can be connected to a zone input
of the host alarm panel and/or used to control remote annunciation devices.
STANDARD LINE SECURITY
The Telguard TG-4 meets the requirements for Standard Line Security
(equivalent to previously known AA Grade security) when used with a UL Listed
compatible alarm panel and when monitored using the 200-second Supervision
cellular service plan. The 200-second supervision is required to meet Standard
Line Security. Once the TG-4 model is provisioned with the 200-second
supervision, the TCC constantly monitors the cellular path and sends a
specific message to the central station if the path is broken. After the
initial account activation is done, the installer must verify the Standard
Line Security by turning off the device for 200 seconds and making sure an
alarm with the
specific code is delivered to the central station.
WARNING: Standard Line Security has only been evaluated between the TG-4
and the TCC. It is the responsibility of the installer to verify Standard Line
Security from the Listed control unit to the Listed receiver through the TG-4
as marked on the alarm panel and as indicated in the control unit
manufacturer’s installation instructions.
LINE FAULT CONDITION (LFC)
The Telguard monitors voltage on the incoming Telco line. If an inoperative
Telco line is identified, (voltage below 20vdc, on hook) a Telco line fault
condition (LFC) is declared. The System Trouble Condition LED (STC LED) will
flash 3 times and the STC relay will trip after a programmable delay of 30 or
60 seconds. Upon Telco restoral, the relay and STC LED are returned to normal.
NO SERVICE CONDITION (NSC)
The Telguard declares a no service condition (NSC) when the Telguard device is
unable to register with the cellular network. NSC is programmable to trip the
supervisory relay output (STC relay) after a variable period of time. The STC
LED will flash 4 times immediately after losing cellular service and
independent of the STC assertion and programmed assertion delay. NSC restoral
occurs immediately after cellular service has been acquired.
RADIO COMMUNICATIONS FAILURE CONDITION (RFC)
Radio communications failure condition (RFC) is declared when the Telguard is
unable to transmit over the cellular network even with acceptable signal
strength. When RFC is declared, the STC LED will flash 5 times and the STC
relay will trip as programmed. RFC restoral occurs when communication with the
TCC is restored.
PANEL PRESENCE FAILURE (PPF)
Panel presence failure condition (PPF) is declared when the Telguard is unable
to detect the presence of the alarm panel. PPF is indicated by the STC LED
flashing 7 times. PPF is restored immediately after the connection to the
panel is restored and maintained for the delay period.
NOTE: The factory default for PPF is Disabled and needs to be Enabled for
its use.
CONTROL FAILURE TO COMMUNICATE (CFC)
The Control Failure to Communicate (CFC) feature is an option that allows the
Telguard unit to monitor the number of communication attempts the alarm panel
makes over
Telco before the Telguard becomes the main path of communication. This feature
works by monitoring the alarm panel from the time it goes off-hook, and
attempts to communicate, to on-hook status, and comes off-hook again. Each
change in state by the alarm panel from off-hook to on-hook to off-hook again
is considered an attempt. If this continually happens for a specified number
of times within a specific time period, then the Telguard seizes the line and
takes over as the main communication path for the alarm panel. If the Telguard
goes into CFC, then it will not allow the panel to communicate via Telco again
until the panel has been on-hook for 10 consecutive minutes. Note that the CFC
condition causes the Telguard unit to redirect communications to the cellular
channel, but it is not indicated on the STC LED, nor does it cause either of
the external relays to be tripped.
NOTE: The factory default for CFC is Disabled and needs to be Enabled for
its use. When the TG-4 is configured as a Cellular-Only solution, the CFC
function is not applicable.
COMPLETE POWER SUPERVISION
The Telguard supervises and reports status of the backup battery and AC power
source. The Telguard has an integrated control and power module which also
keeps the Telguard battery charged and performs a battery load test every 24
hours. This battery charger function is also supervised.
LOW/MISSING BATTERY CONDITION (LBC)
The Telguard checks the backup battery voltage on initial power-up and every
60 seconds thereafter. If the battery voltage is less than 11.6 volts, the
battery state will change
leading to declaration of an LBC whereby the STC LED blinks twice, and the STC
relay trips. When the battery voltage increases to 12.1 volts, the STC LED and
STC relay restore. The Telguard also indicates Low/missing Battery Condition
(LBC) when the battery charger fails or when the battery load test fails.
AC FAILURE CONDITION (ACFC)
AC failure condition (ACFC) is detected immediately when the AC power drops
below 102 VAC. When this condition is detected, the STC LED blinks once, the
AC Power LED turns off, and the STC trip output is activated after 2 hours.
When AC power returns to normal (≥106 VAC), the AC Power LED turns on
immediately and the STC trip output restores after 60 seconds.
NOTE: If the Telguard is being powered through its DC connection, a Low
Power Failure (LPF) will occur if the DC power drops below 5.1VDC and restore
after reaching >5.6VDC. LPF will present itself in the same manner as the
ACFC.
DIAL TONE FAILURE (DTF)
The Telguard provides a voltage supply and other signaling to the panel like a
telephone central office. A Dial Tone Failure (DTF) is declared when unable to
provide proper telephone signaling to the panel. The STC LED will flash 6
times and the STC relay will trip. This condition requires contacting
Technical Support for resolution.
Note: This condition will require contacting Telguard Technical Support for
resolution.
CATASTROPHIC FAILURE (CF)
Catastrophic Failure (CF) is any condition that causes the Telguard to stop
functioning at all levels. The most common cause for CF is AC power failure
followed by a complete discharge of the backup battery. The STC1 and STC2 trip
outputs are activated and the visible indication is loss of all LED activity.
Total loss of power to the Telguard does not and out over an operative phone
line. If power is connected properly to the unit when a CF occurs, please
contact Telguard Technical Support for resolution.
TELGUARD AUTOMATIC SELF-TEST REPORT
The automatic self-test signal is programmed to a daily, weekly or monthly
schedule as prescribed when the Telguard is registered. The central station
receives the automatic self-test report in the same format that the alarm
panel normally uses for communication over the Telco line. The self-test code
and testing frequency are set during registration, and can accommodate any
code the Central Station expects. The TCC captures all current and historical
data pertaining to the operation of the Telguard when it processes the
automatic self-test signal. This data contains current operational status
(C.O.S.) of the Telguard such as “All OK”, “AC fail condition”, “low/missing
battery condition”, or any combination of these as well as the current signal
strength. In addition, the data also contains historical data for supervisory
events that occurred since the last self-test or remote query report signal
was transmitted. This data includes the number of occurrences of AC fail
conditions, low battery conditions, line fault conditions, communications
failure conditions and no cellular service conditions. This additional
information is available by contacting Telguard Technical Support or by
visiting portal.telguard.com (dealer log-in
credentials required).
TELGUARD REMOTE QUERY CAPABILITY
Although the Telguard has the capability for a daily, weekly, or monthly
automatic selftest, a separate feature is provided for determining the current
operational status of every Telguard. This feature is called Remote Query and
is used to provide real-time operational status for the Telguard on-demand. It
is useful in resolving STC events that are reported by the alarm panel to the
central station. The Remote Query is available via
portal.telguard.com. The Remote Query causes
the Telguard to upload current operational status data and historical data,
just as the automatic self-test described above, except that the query signal
is controlled by the one who initiates it. The query signal is held in the
Telguard database at the TCC for review and is not forwarded on to the central
station.
PROGRAMMABLE SUPERVISORY TRIP OUTPUT (STC) RELAYS
The Telguard has two supervisory relay trip outputs (STC1 normally open and
STC2 normally closed) and both are energized in a powered-up state when no
system troubles exist. This enables a supervisory trouble code to be
transmitted to the central station -hour instant input zone. The STC relays
are programmable, using portal.telguard.com
, to meet virtually any installation requirement.
The following supervisory features or combination of features are programmable
to trip the STC relays in order to meet a variety of installation
requirements:
- Trips on AC fail condition (ACFC) or Low Power Failure (LPF) if powered from a DC source.
- Trips on low or missing battery condition (LBC).
- Trips on no service condition (NSC).
- Trips on line fault condition (LFC).
- Trips on radio communication failure condition (RFC).
- Trips on dial tone failure(DTF)
The following system trouble features are embedded in the Telguard for tripping the STC relay and cannot be changed:
- Tripped when unit is not activated at the TCC
- Trips on catastrophic failure (CF) if all power is lost.
- Trips on deactivation command from the TCC. This radio command disables only the Telguard transmitter and would be used, for example, to shut down the Telguard due to a runaway dialer.
DIAGNOSTIC AND STATUS LEDS
Seven active LEDs are provided as a useful aid during installation and give
installers an immediate visual indication of system status. The LEDs serve as
indicators for activation, system trouble conditions, AC power, and
communication indicators. They can also be used to provide a signal strength
indication, similar to the signal strength bars on a cellular phone. See the
installation section for details.
DC OPERATION (PANEL POWER)
TG-4 can be operated solely by DC Power Source (for example, power coming from
outlet at the protected premises. Connect the panel power to DC Input and
ground on the TG- 16V DC.
Note: When using DC power, the Telguard should not be connected to a
battery or AC power source. Because there is no AC connection, the AC LED will
be OFF when operating in DC mode. Battery will not charge on DC power.
COMPLETE FACTORY RESET OPTION
A special function within the TG-4 allows you to perform a complete Factory
Reset on the unit. This reset will change all unit settings back to a factory
default configuration.
Note: Never attempt to do a Complete Factory Reset on an active account,
otherwise the unit will need to be re-activated.
To begin the factory reset, follow these steps:
- Power cycle the device. For the first three seconds after power up, all LEDs will be lit solid.
- While the unit shows this pattern, hold down the RSSI button for 15 seconds. After 15 seconds, the LEDs will begin to sequentially turn on and off in a cascading pattern. This is your indication of the factory reset taking place.
- Release the button. After the factory reset concludes, the LEDs will go back to normal status.
UL LISTINGS
Model TG-4 meets the requirements for all Household Burglary, Household Fire,
and Combined Household Burglary/Fire installations. It has a plastic enclosure
and dipole antenna. TG-4 is UL Listed for the following:
- UL Household Burglary
- UL Household Fire
- UL Household Burg/Fire Combination
- UL 365 and UL1610 Commercial Burglary*
- Standard Line Security
*Not listed for Bank Vault or Safe Applications
UL Note: The compatible control unit must also be listed for the appropriate
categories listed above.
GETTING READY
The Telguard can only be activated when all the necessary accounting
information has been added to the customer database located at the TCC (i.e.
the unit has been registered). The database includes information about the
customer account, unit location, and system test plan information.
DEALER ACCOUNT ESTABLISHMENT
A Dealer Account must be established prior to registration of any Telguard
unit. This can be accomplished by visiting portal.telguard.com and completing
the necessary -time event and an acknowledgment from Telguard Customer Service
will include a Dealer Account Number that will be used for all Telguard
Digital registrations. Telguard units can be registered and activated once the
Dealer Account has been established.
PRE-INSTALLATION CHECKLIST
Before attempting to connect Telguard to the host alarm panel, please note the
following:
Be sure you have all the proper parts before you go to the job site. The
following items are shipped with each Telguard:
- Telguard Cellular Communicator
- UL Listed plug-in transformer.
- Cellular Antenna.
- 7-foot RJ45 plug to plug cord
- Pluggable screw terminal blocks (2,3 & 6 position)
- Quick Install Guide
- Registration form
Note: The Telguard registration must be completed in advance to avoid
installation delays
You must also have certain installation test tools:
- Screws and a screwdriver will be required to attach the unit and antenna to the wall.
- In order to connect the STC relay outputs and trip input to the alarm panel, solid or stranded electrical wire will be required. The terminal strips can accommodate solid or stranded wire from 14 to 22 gauge in size.
- A standard telephone or lineman’s butt-set is recommended for verifying communication between the panel and the Telguard.
INSTALLATION
SUMMARY
The following are steps necessary to install the Telguard properly.
NOTE: IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY
NOT COMPLETE THE INSTALLATION IN THE TIME DESIRED.
These steps are summarized below and explained in detail in the remainder of
this manual.
- Register for Telguard service
- Locate Unit and measure signal strength
- Transmit an alarm over the Telco connection
- Activate and transmit alarm panel alarms over the cellular connection
- Connect supervisory trip outputs
- Connect trip input (optional)
- Complete installation
This seven-step installation approach provides the alarm installer with the
easiest and fastest method of properly installing your Telguard TG-4. Please
follow the instructions carefully and if you should need assistance or have
any questions, call Telguard TECHNICAL SUPPORT at
1-800-229-2326 extension 9.
STEP 1: REGISTER THE TELGUARD UNIT
Installation Tip: Register for Telguard service prior to leaving for the
job site to avoid a second trip.
The registration form may be completed online through our 24/7 dealer portal
portal.telguard.com.
The desired features and programmable options for any installation are
selected during the registration process. This includes STC strategy, Trip-
Input enabling, and added value services like Home Control Flex and Standard
Line Security.
DECIDE ON A STC TRIP OUTPUT STRATEGY
The Telguard provides the host alarm panel with two supervisory trip outputs
for reporting a Telguard system trouble code to the central station. The
supervisory trip outputs are programmable to suit various installation
requirements. The programming options for these supervisory trip outputs can
be any combination of the following:
- Always Off: Disables all relay supervisory functions.
- ACFC: Trips 2 hours (programmable for up to 24 hours) after loss of AC power. Restores 60 seconds after AC power is restored.
- LBC: Trips within 60 seconds on low battery condition. Restores when battery voltage ≥12.1 vdc.
- LFC: Trips after 60 seconds on Telco line fault condition. Restores 60 seconds after Telco line restores.
- NSC: Trips after a 60 second delay (delay is programmable) on no service condition due to loss of RF signal strength. Restores after RF signal strength is available.
- RFC: Trips on radio failure to communicate with the TCC. Restores when TCC communicates with Telguard device.
- DTF: Trips on an internal failure in the dial tone circuitry within the TG-4.
OPTIONAL TRIP INPUT STRATEGY
When the input is tripped, a supervisory message is sent to the central
station via the TCC. This allows an external relay, separate from the alarm
panel, to be connected to the Telguard unit in order to provide independent
sensor input for other functions, such as tamper detection.
The message that is sent from the TCC to the central station is configurable
in Telguard Online. The TG-4 unit will automatically be configured with a unit
template that allows configuration of the trip input feature, including the
message that is sent to the central station. There is a default event
configured for each alarm format, so that if the
Telguard is configured to send trip input events to the TCC, a default
notification will be sent to the central station. If the Telguard is
configured to report restorals, the contact closure will also be reported.
Swinger Function
The swinger function is designed to reduce the incidence of excessive
messaging and alarms due to faulty equipment or installation. If enabled, the
swinger function will discontinue sending trip input messages to the TCC once
10 trip events are detected within a 10 minute period. The Telguard device
will resume sending trip input messages to the TCC after a 10 minute period
without trip events.
STEP 2: LOCATE UNIT AND MEASURE SIGNAL STRENGTH (RSSI)
LOCATE UNIT
Temporarily place the Telguard unit near the alarm panel. Permanent mounting
should only be done after determining the optimum cellular reception location.
CONNECT POWER
Option 1: Backup Battery and AC Power Transformer
To apply power to the Telguard using this option, attach a battery to the
battery connector (labeled BATT) or to the 3-pin terminal block labeled (BATT
– +). Backup battery must be sized appropriately to meet installation
requirements. Please make sure the battery wires are at least ¼ inch apart
from the other wiring in the system.
Connect the Telguard AC power transformer (see A3.2 for acceptable UL Listed
transformers) to AC terminals using stranded copper insulated wire following
wire gauge and length recommendations below:
Recommended Wire Size
18 ga
16 ga
14 ga| Length Not to Exceed
20 ft
40 ft
60 ft
---|---
Option 2: DC power
To apply DC power to Telguard from a host alarm panel, connect the panel power
and ground connections into the respective DC and GND connections on the TG-4.
When using this option, no other power connections (battery or AC) should be
wired.
CONNECT ANTENNA AND TEMPORARILY PLACE UNIT
The Telguard unit is supplied with an antenna. In most cases the antenna can
be mounted directly to the unit. If necessary, the antenna may be moved to a
better signal location using optional cable and bracket accessories. The
performance of the antenna may be affected by the wall or materials contained
within the wall chosen for mounting. These effects may not be clearly
identified by RSSI monitoring alone. The wall materials may have a more
pronounced effect on the antenna transmit band performance. Do not install the
Telguard in an area where the general public could reasonably be within 20cm
(8 inches) of the antenna.
Note 1: Optimum RF performance can usually be found at the highest point
within a outside of the premises.
Note 2: To avoid interference with other electronic devices operating in the
area, avoid mounting the Telguard’s antenna near other electronic devices.
Note 3: The Telguard units cellular antenna is designed for INDOOR
INSTALLATIONS ONLY.
These considerations should be coupled with the best RSSI indication
obtainable. Care should be taken to ensure that a large metal object such as a
refrigerator or a metal cabinet is not located on the opposite side of the
wall.
If moving the TG-4 to a different location is not practical, then you may need
a cable and remote the antenna in order to receive adequate radio signal
strength. Pick a high, visually secure spot using the guidelines below. For
remote antenna accessories see Appendix 4.
Tips for Improved Radio Signal Reception
- The higher the antenna the better. Start in the drop ceiling above the unit and proceed up from there, to the roof if necessary.
- Remember, the antenna should be as inconspicuous as possible for greatest visual security.
- Try to keep the antenna away from sources of RF interference, including pumps, compressors, ovens, etc., or where metal objects can shield it or otherwise block the cellular radio RF signal.
- Place the antenna perpendicular to the ground, either right side up or upside down. Do not mount the antenna horizontally.
MEASURE RECEIVED SIGNAL STRENGTH (RSSI) FOR BEST ANTENNA PLACEMENT
Measure the received signal strength by pressing the RSSI button. This
switches the LEDs to signal strength mode. Now, slowly move the unit or remote
antenna to achieve maximum signal strength by pausing at each location for 6
seconds to allow enough time for the Telguard device to present an updated
signal strength. Pick the place where the most LEDs (up to four) are lighted.
LED Function Table View RSSI Mode (RSSI button)
RSSI Value | Illuminated LEDs | RF ( dBm) |
---|---|---|
NO SVC | LED 5 = slow flash, LED 4 -2 = off | n/a |
1 | LED 5 = on, LED 4 -2 = off | ≤ -111 |
1½ | LED 5 = on, LED 4 = slow flash LED 3-2 = off | ≥ -110 |
2 | LED 5-4 = on, LED 3-2 = off | ≥ -100 ( Minimum signal strength required ) |
2½ | LED 5-4 = on, LED 3 = slow flash LED 2 = off | ≥ -90 |
3 | LED 5-3 = on, LED 2 = off | ≥ -80 |
3½ | LED 5-3 = on, LED 2 = slow flash | ≥ -70 |
4 | LED 5-2 = on | ≥ -60 |
Note: When LED 1 is on this indicates more than one cellular tower within
range.
If you cannot obtain a signal strength reading of 2 (TWO LEDS ON SOLID), you
will probably need to move the unit and/or remote antenna higher, or switch to
a special antenna as described below.
ANTENNA OPTIONS
Antenna issues are unlikely unless the premise is in a fringe network coverage
area, in a building below ground level, or in a metal structure. Telguard
offers a variety of high quality low loss antenna cables as well as high gain
antennas listed in Appendix 4.
STEP 3: VERIFY PANEL ALARMS OVER THE TELCO CONNECTION
Connect alarm panel and Telco line to the Telguard. Plug the modular jack of
the alarm panel into the black jack of the Telguard and the incoming Telco
connection into gray
jack. Trip a zone on the alarm panel and transmit over the Telco line. This
step is important to verify the panel is programmed with valid account code
and central station information before transmitting signals through the
cellular network.
STEP 4: ACTIVATE & TRANSMIT ALARMS OVER CELLULAR NETWORK
Confirm that the Telguard enables the alarm panel to transmit alarm events
over the cellular radio network. The Telguard will confirm activation with the
TCC if the registration form was submitted prior to installation. Make sure
that there is no Telco connection for the panel to use, and trip a zone on the
alarm panel. During processing of the first alarm signal over the cellular
network the Telguard will transmit all programming parameters along with the
information (central station number and account code) from the alarm panel.
Once this information is received, the TCC will transmit a message back
indicating that the unit is activated. Once this message is received the LEDs
on the unit will begin operating in normal mode; Activation LED 1 will be on.
The initial alarm is to confirm registration and activate the Telguard. This
alarm will NOT be transmitted to the central station.
SPECIAL LED INDICATIONS DURING ACTIVATION
If the Telguard fails the activation process, it will be displayed on the
LEDs.
- If LED 1 and LED 4 are flashing, the Telguard has failed activation. The serial number is not in the database at the TCC. Clear the fault (see note below) and call Telguard Technical Support to verify proper registration before resending an alarm signal.
- If LEDs 1-5 are flashing, there is an activation error. The activation message was NOT received at the TCC. Clear the fault (see note below) and retry transmitting an alarm signal. If Telguard fails a second time to activate, check signal strength. If signal strength is OK, then call Telguard Technical Support for further assistance.
NOTE: In order to clear the faults listed above, the RSSI button must be
pressed twice. After the issue has been resolved and the unit cleared, STEP 4
MUST BE REPEATED OR THE TELGUARD WILL NOT TRANSMIT ANY SIGNALS.
System Status LEDs Table
System Status LEDs | Activation Indications |
---|---|
LED 1-5 FLASHING | Failed Activation Signal Too Weak |
LED 1& LED 4 FLASHING | Activation Error Call Telguard Technical Support |
LED #1 ON | Activation Successful |
System Trouble Condition, STC (LED 2) Table
Status LED 2 | Indication |
---|---|
1FLASH | ACFC – AC Low or Missing |
2 FLASH | LBC Low Battery and/or Battery Charger Failure |
3 FLASH | LFC Line Fault |
4 FLASH | NSC No Service |
5 FLASH | RFC Radio Failure |
6 FLASH | DTF Dial Tone Failure |
7 FLASH | PPF Panel Presence Failure |
CONNECT ALARM PANEL TO TELGUARD BLACK JACK
Plug the modular jack of the alarm panel to black jack on the Telguard.
VERIFY ALARM SIGNAL TRANSMISSIONS OVER CELLULAR
Before beginning this step, disconnect the Telco line from the TG-4 jack that
goes to the incoming Telco connection at the premise.
Trip several alarms on the alarm panel and verify that the central station
received them by calling the central station operator. Use a lineman’s butt-
set in MONITOR MODE connected to Telguard’s “T” and “R” test pins to “listen”
to communications between the alarm panel and Telguard.
If you are having problems getting reliable alarm signal transmissions,
additional adjustments may be necessary.
- Recheck signal strength. You need RSSI = 2 (TWO LEDS ON SOLID) for adequate signal transmission. Also, check antenna connector and make sure it is seated correctly.
- Call Telguard Technical Support, 1-800-229-2326 extension 9.
At this point reconnect the Telco line to the TG-4 jack that goes to the
incoming Telco connection at the premise.
STEP 5: CONNECT SUPERVISORY TRIP OUTPUTS
Connect and test the supervisory trip outputs to the alarm panel.
Enabling of a local alarm or strobe light may be desirable when a trip is
declared. The STC trip output can be used directly to activate a local
signaling device, if the trip output is not needed to trip the alarm panel at
the same time. If both a local signaling device and an alarm panel are
required, then external relays are needed to provide additional uncommitted
contacts.
REPROGRAM A LA RM PANEL TO SEND PROPER CODE
If necessary, reprogram the alarm panel to send proper alarm code when tripped
by the Telguard’s supervisory output. Program zone restoral as desired.
CHECK PROPER OPERATION OF TELGUARD SUPERVISORY OUTPUT
Check for proper operation of each programmed supervisory output by causing it
to trip the alarm panel and making sure the proper LED illuminates and that
the proper trouble code is reported to the central station. Skip the testing
of any supervisory functions that have not been enabled. Note that the yellow
MODE LED 3 starts to flash when the alarm panel goes off-hook to report the
alarm signal over cellular.
- Low Battery Condition (LBC): Disconnect the battery and during the next 60 seconds check to see that the STC LED 2 flashes 2 times indicating that the battery is missing. Check to see that the alarm panel indicates the STC trouble code on the STC LED. Reconnect the battery and check during the next 60 seconds to see that the STC LED 2 goes off, indicating the missing battery condition has been restored.
- Line Fault Condition (LFC): Disconnect Telco cable at J16. LED 2 flashes 3 times and after 60 seconds the panel transmits the STC trouble code (over cellular) to the central station indicating the incoming Telco line is disconnected. Reconnect Telco cable and check to see that the STC LED 2 goes off in 30/60seconds indicating Telco line restored.
- No Service Condition (NSC): Disconnect the antenna from the Telguard. Check to see that the STC LED 2 flashes 4 times in 60 seconds and the alarm panel transmits the STC trouble code over the Telco line indicating loss of cellular registration. Reconnect the antenna and check to see that the STC LED 2 goes off within 30/60 seconds indicating cellular registration has been restored.
- AC Fail Condition (ACFC): Disconnect the provided power transformer and check to see that the AC POWER LED goes out and the STC LED 2 flashes once indicating that AC power is missing. Reconnect the AC transformer and check to see that the AC POWER LED goes on and the STC LED 2 goes off indicating that AC power has been restored. No transmissions will be sent to the central station. The AC power must be off, continuously, for 2 hours before the STC relay causes the alarm panel to send a trouble code.
STEP 6: CONNECT AND TEST THE TRIP INPUT (OPTIONAL)
The trip input is connected to the external relay by wiring one side of the
external relay to the TRIP-IN terminal(pin 6), and the other side to either
the TRIP-GND terminal(pin 5) or to the chassis ground on the TG-4 circuit
board.
Note that trip inputs are normally wired such that there is a 2.2kΩ resistor
in parallel with the external relay, so that a tamper condition (i.e. a cut
wire) can be detected.
When the trip input functionality is being used, closing the trip contact will
cause the Telguard TG-4 to send a message to the TCC, which in turn will cause
the TCC to send a message to the central station. If the Telguard is
configured to report restorals, the contact closure will also be reported.
For UL installations, burglary zones shall not be connected to the Trip Input.
STEP 7: COMPLETE THE TELGUARD INSTALLATION
The last step is to permanently mount the Telguard.
- Attach earth ground to the grounding screw located on lower right-hand corner of printed circuit board assembly and permanently mount the Telguard enclosure.
- Install center-mounting screw (not supplied).
- Slide the enclosure onto this screw.
- Install two screws in the bottom mounting holes to secure the TG to the wall.
APPENDIX 1 CONNECTION GUIDE
WIRING DIAGRAM
JACK ASSIGNMENTS
Jack| Connects To| Pin Assignment| Function| Status LED
Reference
---|---|---|---|---
GRAY ( J14)| Incoming Telco RJ -45 jack.| 1 = Brown R1
2 = Blue
4 = Green R (Ring)
5 = Red T (Tip)
7 = Orange
8 = Gray T1| Connects Telco line to TG-4.| STC LED 2 will flash 3 times when
Telco voltage is lost
BLACK ( J13)| Digital Dialer input/output of host alarm panel.| 1 = Brown R1
2 = Blue
4 = Green R (Ring)
5 = Red T (Tip)
7 = Orange
8 = Gray T1| Connects alarm panel to TG -4 for transmitting alarms to central
station.| If PPF is ENABLED STC LED 2 will flash 7 times when alarm panel is
not detected
MAIN TERMINAL STRIP PIN ASSIGNMENTS
Terminal Strip Pin| Definition| Connects To| Function|
Status LED Reference
---|---|---|---|---
1 STC2
2 STC2| Supervisory Relay Trip output for programmable trouble conditions.
Normally Closed| 24-hour trip zone input on host alarm panel.| Enables
transmission of programmed supervisory trouble code (see diagram or
installation section)| STC LED 2
3 STC1
4 STC1| Supervisory Relay Trip output for programmable trouble conditions.
Normally Open| 24-hour trip zone input on host alarm panel.| Enables
transmission of programmed supervisory trouble code (see diagram or
installation section)| STC LED 2
5 GND| Trip Ground| External source| Allows an external source to trigger an
alarm signal|
6 PWR| Trip Input| External source| Allows an external source to trigger an
alarm signal|
AC TERMINAL STRIP PIN ASSIGNMENTS
Terminal Strip Pin| Definition| Connects To| Function|
Status LED Reference
---|---|---|---|---
1 AC
2 AC| AC power input.| Provided AC transformer output (12VAC, 10VA).|
Provides primary operational power to Telguard and battery charging circuit.|
AC Power LED ON when AC is normal.
AC power LED OFF
And
STC LED 2
Flashes 1 time when AC is low
COMPATIBLE ALARM PANELS
Any UL Listed Alarm Panels that supports one of the following formats is
compatible and may be used withTG-4:
- Pulse Formats:
- 3+1 pulse; 10pps, Double Round, 1400Hz ack
- 3+1 pulse; 20pps, Double Round, 2300Hz ack
- 3+1 pulse; 40pps, Double Round, 2300Hz ack
- 4+2 pulse; 20pps, Double Round, 1400Hz ack
- 4+2 pulse; 20pps, Double Round, 2300Hz ack
- 4+2 pulse; 40pps, Double Round, 2300Hz ack
- Contact ID
- Modem IIe/IIIa2/4
- SIA2 (SIA-DC-03 level 2 release at 300 baud)
- DMP
The installer should verify the complete compatibility at the time installation.
APPENDIX 2 TROUBLESHOOTING GUIDE
This section provides a summary of all LED indications and their meanings, as
well as the expected behavior of the TG-4 under various exception conditions.
LED INDICATOR GUIDE NORMAL OPERATING MODE
LED Symbol | Color | Showing | Indication |
---|
LED 1 Activation
|
Green
| Solid On| Unit is activated at the message center and enabled
Off| Unit not activated at message center (and disabled)
Flash*| Unit is activated but disabled
LED 2 STC (System Trouble Condition)
|
Red
| Off| ALL OK
1 Flash| STC Low/Missing AC Power
2 Flashes| STC Low/Missing Battery Condition AND/OR Battery Charger Failure
3 Flashes| STC – LFC
4 Flashes| STC NSC
5 Flashes| STC RFC
6 Flashes| STC DTF
7 Flashes*| STC PPF
LED 3 MODE|
Yellow
| Off| Alarm panel idle (TG -4 is primary)
Flash*(1 sec)| Alarm panel off -hook to transmit signals over cellular.
Solid On| Alarm panel idle (TG -4 is backup)
LED 4 Acknowledgement
|
Red
| Solid On| Telguard TG -4 waiting for acknowledgement from Communication
Center
Off| Idle state
Flash*| When flashing with LED 1, unit has failed activation due to the
programming of the panel, CALL TELGUARD TECHNICAL SUPPORT
LED 5 Radio
| Green| Solid On| Telguard initializing with cellular network
Flash(1 sec)| Radio receiving message
Flash (2 sec)| Radio receiving message
Flash (2 flashes
every 5 sec)
| 5-minute supervision enabled
LED 6| Not used
LED 7 Trip Input| Green| Solid On| Trip input activated
Off| Trip input not activated or restored
LED 8 AC Power| Red| Solid On| AC power connected to unit
Off| AC is disconnected. Unit may be receiving power from battery or other DC
power source.
Note: * means the LED pattern will repeat until condition clears.
LED Indicator Guide RSSI Mode
RSSI Value | LED Indication | RF (dBm) |
---|---|---|
NO SVC | LED 5 = slow flash, LED 4 -2 = off | n/a |
1 | LED 5 = on, LED 4 -2 = off | ≤ -111 |
1½ | LED 5 = on, LED 4 = slow flash LED 3-2 = off | ≥ -110 |
2 | LED 5-4 = on, LED 3-2 = off | ≥ -100 |
(Minimum signal strength required)
2½| LED 5-4 = on, LED 3 = slow flash LED 2 = off| ≥ -90
3| LED 5-3 = on, LED 2 = off| ≥ -80
3½| LED 5-3 = on, LED 2 = slow flash| ≥ -70
4| LED 5-2 = on| ≥ -60
Note: When LED 1 is on this indicates more than one cellular tower within
range.
TROUBLESHOOTING QUICK REFERENCE TABLE
Telguard Event | LED Indication | Relay Output | Radio Message | Internal Action |
---|
STC*
Telguard System Trouble Conditions
| ACFC| PWR LED off. STC LED 2
flashes continuously 1 time.
| Optional| Optional| Switch to standby battery if present, monitor battery,
monitor AC for restoral.
LBC| STC LED 2 flashes continuously 2 times.| Optional| Optional| Wait for LBC
restoral, charge battery.
LFC| STC LED 2 flashes continuously 3 times.| Optional| Optional| Transmit
alarm via radio if necessary.
When Telco is restored, remove LFC condition.
NSC| STC LED 2 flashes continuously 4 times.| Optional| None| Continue to
validate signal strength, NSC will restore when signal returns
RFC| STC LED 2 flashes continuously 5 times.| Optional| None| Wait for RFC
restoral.
DTF| STC LED 2 flashes continuously 6 times.| Optional| Yes| Internal supply
circuit failure.
PPF| STC LED 2 flashes cont.7 times| No| Yes| Wait for PPF restoral.
Not Activated| Activation LED 1 off| Yes| None| Telguard will not function
until the first signal is sent through the Telguard to activate the unit
Automatic Self -Test| Radio LED 5 long flashes during transmit| None| Yes
(Self -test))
| Send Self -test information to central station via TCC, return to ready
state
Telguard Remote Query Communication Center Activated by Customer Service.|
Radio LED 5 flashes during transmit| None| Yes (Status data)| Send Status data
to TCC for review customer service
Telguard Enable and Configuration Upload| Radio LED 5 flashes during transmit|
None| Configuration Data (Setup data)| Telguard sends setup configuration to
the TCC and switches to READY state to begin operation.
Disable TX Communication Center initiated.| Radio LED 5 flashes when
transmitting| Yes| Yes (Status data)| TX capability is disabled until further
notice. Telguard can still receive radio signals from TCC.
Note: * If several trouble conditions are present, the STC LED will flash all of the indications in sequence.
APPENDIX 3 DETAILED SPECIFICATIONS
DIALER TO INTERFACE ELECTRONICS
The patented integrated interface by Telguard, allows digital dialers to dial
into the cellular radio network.
- Line voltage: 30 VDC into standard telephone device when on-hook.
- Dial tone: 350 and 440Hz +/- 1%. 10 digits dial out capability.
- Mode: Loop start only. 25mA +/- 10% off-hook.
- Ringer equivalence: 0.3 REN
- Protected by U.S. Patents: 4,658,096; 4,775,997; 4,922,517; 4,737,975; 4,868,519; 5,134,644.
POWER
-
Maximum AC current draw:
• 110mA (battery charged)
• 125mA (battery charging) -
Battery Supply:
• Maximum full charge DC voltage = 13.8V +/- 0.2V.
• Battery charging system: Constant current, Electronic short circuit protection
• Maximum charging current of 240mA -
Transformer Supplied: 12 VAC 10VA, UL, plug-in; acceptable transformers:
• GlobTek part number: WA1E800J00-N-GTGTAB
• Tri-Mag part number: WTD-1208-C -
Average DC current draw:
• 6.2VDC: 64mA(idle), 265mA (transmitting)
• 12VDC: 34mA(idle), 121mA (transmitting)
• 16VDC: 28mA(idle), 117mA (transmitting)
DIGITAL CELLULAR RADIO
The Telguard TG-4 radio provides data connectivity on LTE networks. The TG-4
transceiver is FCC compliant, meeting all requirements of Part 15 and 27
testing. It is also compliant to the PTCRB requirements.
- Frequency range: LTE B4 (AWS) & LTE B13 (700 MHz)
- Antenna Port: TNC connector (female), 50-ohm
- RF performances are compliant with 3GPP recommendation TS 36.101.
- Physical Size: 9.5″H x 4.5″W x 1.75″D.
- Shipping weight: 5 lbs.
- Operating Environment: 0° C to +49° C; 0 – 85% humidity (non-condensing).
APPENDIX 4 PARTS LIST
Basic Hardware:
Model TG-4 p/n TG4LV002| Model TG-4 (p/n TG4LV002 ) meets the requirements for
Household Burglary, Household Fire, and Combination Burglary/Fire
installations. It has a plastic enclosure, and cellular antenna.
Model TG-4B p/n TG4LV002B| TG-4 with a Battery
General Accessories:
ACD-12| 12 feet of antenna cable and mounting bracket
ACD-35| 35 feet of low loss high performance antenna cable and mounting
bracket
ACD-50| 50 feet of low loss high performance antenna cable and mounting
bracket
ACD-100| 100 feet of low loss high performance antenna cable and mounting
bracket
HGDL-0| High Gain Directional Antenna
EXD L-0| External Omni-directional Antenna
BMR -1208| Battery (Only comes with TG -4B model, part # TG4LV002B)
56049502 – Rev. C
© 2022 Telguard
References
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