Mercedes-Benz EQB Charging Station User Guide
- June 11, 2024
- Mercedes-Benz
Table of Contents
Mercedes-Benz EQB Charging Station
The Mercedes me Charge Network
Mercedes me Charge enables access to one of the largest integrated charging
networks nationwide. With Charge Point®, EVgo® and Electrify America®
integrated into a single platform, streamlining payment and charging session
activation has never been easier.
Since Mercedes me Charge integrates into the Mercedes me connect app, you’ll
never need to download or register for other charging provider apps.
If you need any assistance, please contact your dealer
Mercedes me connect
To maximize the full potential of your Mercedes-EQ, including Mercedes me Charge service, you’ll first need to register your Mercedes me connect account and link your vehicle to the Mercedes me connect app. If you have not downloaded the Mercedes me connect app yet, you can do so by using one of the QR codes below.
Complimentary DC Fast Charging at Electrify America
Once you activate Mercedes me Charge, you can enjoy two years of unlimited complimentary 30-minute charging sessions at Electrify America stations.
Activating Mercedes me Charge
Activating Mercedes me Charge requires you to connect your account with our partner, Charge Point. This will allow you to access one of the largest integrated charging networks in the nation – with Charge Point, EVgo and Electrify America on a single platform.
Here’s how to set up your account within the Mercedes me connect app:
Please Note:
If Mercedes me Charge is not activated, then the complimentary Electrify
America Unlimited Charging will NOT be available.
The RFID Card
During the registration process, we recommend that you enter your RFID card
number (though this step is not required for registration). This key-sized
card is included in your Welcome Kit, which can be found alongside the owner’s
manual.
The RFID card allows for easy authentication and payment at most stations.
The RFID card is NOT accepted at Electrify America stations
Types of Charging
While your EQB can go long distances without a charging stop, sooner or later, you will need a charge. Here are some options you can choose from:
LEVEL 1: 2–4 miles (range) per hour of charging. Slowest charging speed
available. Not recommended unless no other option is available. Use a Level 1
cable to plug into a standard 120V household outlet to secure speeds of up to
1.9 kW.
LEVEL 2: 20–30 miles (range) per hour of charging. Available for both
home charging and charging in public. This level lets you charge up to 9.6 kW
on 40 amps for a full charge overnight.
LEVEL 3: (DC Fast Charging): The fastest method available. Station output
can range from 50 to 350 kW. Your EQB can support charging speeds of up to 100
kW, which charges 10–80% in about 30 minutes.
Please Note:
Consult your dealer, or our website, for more information on your vehicle’s
peak charge rate, as well as the estimated time to charge.
Complimentary DC Fast Charging at Electrify America
Remember that you receive unlimited complimentary 30-minute charging sessions on the Electrify America network for two years with Mercedes me Charge activation.
Finding a Charging Station
A quick search using the navigation system on the center display of your EQB, or on the Mercedes me connect app, not only locates the charging stations near you, but the charging station icons will also indicate their charging speeds:
Less than 50 kW
50 to 149 kW
150 kW and above
Using Navigation with Electric Intelligence for long-distance travel:
If you are driving to a destination beyond your current range, the Navigation
with Electric Intelligence feature will calculate a route that includes the
necessary charging stops for you. Plus, it prepares the battery for the
fastest charge, minimizing the time spent at the station.
Finding a charging station using your MBUX center display:
-
Open “EQ” in main menu
-
Select “Charging Station Search”
-
Choose between “In the Vicinity,” “Near Destination” and “Along the Route”
-
Optional: Enter station name to filter results, e.g., “Electrify America”
- Select the charging station
Finding a charging station with your Mercedes me connect app:
Select the charging station in your app and send the location to your vehicle.
How to Charge in Public
Initiate a charging session with your RFID card: Hold the charge card to
the marked area on the charging station. This is the preferred method at
ChargePoint and EVgo, but is NOT available at Electrify America stations. The
card must first be activated through Mercedes me Charge.
Initiate a charging session with the Mercedes me connect app
You can use your Mercedes me connect app to start a charging session across all networks. This method is recommended for Electrify America stations.
- Stop the charge by pressing the illuminated button, located next to the charging socket.
- Some stations may require authentication first to unlock the charger cable.
Initiate a charging session with your MBUX center display:
-
Press “OK” to confirm the charging session
-
Turn off the vehicle to unlock the charger flap and quickly plug the cable into the vehicle
Learn More
Scan the QR code for more detailed information regarding charging on the go.
Home Charging
Just like a smartphone, home charging lets you plug in at the end of the day
to be charged up the next morning.
We recommend the ChargePoint® Home Flex wall box, installed through Qmerit®.
Fully connected to WiFi, it lets you schedule your charging sessions and set
reminders. For more information, scan the QR code below.
If you need any assistance, please contact your dealer or call Customer Assistance at 855-502-3851.