MOHAWK VFE05-260 Basics 8 x 48 Inch x 2mm Luxury Vinyl Plank User Manual

VFE05-260 Basics 8 x 48
Inch x 2mm Luxury Vinyl Plank
User Manual

Mohawk warrants its Luxury Vinyl Flooring for defects in material and/or workmanship that relate to the performance of the flooring in accordance with the terms of these warranties for the pro-rated time period and during the stated period of the warranty.

Limited Warranties

The following limited warranties apply to all Mohawk Luxury Vinyl Flooring products:
Manufacturing Defects Warranty
Mohawk warrants that your Luxury Vinyl Flooring will be free of manufacturing defects.
Waterproof Warranty
Mohawk warrants that your Luxury Vinyl Flooring will be 100% waterproof and the structural integrity of the floor will not be significantly diminished by exposure to water¹.
Household Stain Resistance Warranty
Mohawk warrants your Luxury Vinyl Flooring will resist stains from common household products, excluding permanent marker, permanent dyes and finishing stains.
Wear Resistance Warranty
Mohawk warrants that your Luxury Vinyl Flooring will resist wearing through the wear layer under normal household conditions2.
These limited warranties are subject to the conditions described in the “Conditions” section below.

1. The Waterproof Warranty applies to the Home Expressions LVT product itself and does not extend to damage of the subfloor or adhesives. The warranty refers to topical moisture or topical water exposure. It does not cover moisture or water coming from below/underneath the product and does not cover flooding or intentional damage or misuse.
2. Wearing-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss change is not considered wear and is not covered by this warranty.

Product Specific Warranties and Warranty Periods

The following chart shows additional limited warranties that are available for specific Mohawk Luxury Vinyl Flooring products. To check which warranties apply to your  product, locate the product box on the left side that matches your flooring type. Then, note the claimed warranties from the columns to the right.
This chart also shows the warranty period for each product. The warranty period applies to all standard and product-specific warranties.

| LIMITED RESIDENTIAL
WARRANTY PERIOD| LIMITED LIGHT COMMERCIAL WARRANTY PERIOD| DENT PROOF| ALL PET| PET SAFE| PET PROOF| CLEANPROTECT
---|---|---|---|---|---|---|---
Mohawk Basics Autumn Spring – Dry Back 2.0 mm / 12 mil| 15 Year| 6 Year| N/A| N/A| Y| N/A| N/A
Mohawk Basics Hawburg – Dry Back 2.5 mm / 20 mil| 30 Year| 10 Year| N/A| N/A| Y| N/A| N/A

Product specific warranties include the following, when applicable:

Dent Proof
Mohawk warrants that the vinyl layer of the floor plank or tile will not indent from normal uses of the product. Vinyl layer indentation is defined as a visual impression that can be measured greater than 0.080” (2mm) from everyday household drops of no more than 72” (1.8m) from the floor.
All Pet/Pet Safe
Mohawk warrants that your Luxury Vinyl Flooring will resist stains from all domestic pets, including stains from vomit, urine, or feces.
Pet Proof
Mohawk warrants that your Luxury Vinyl Flooring will resist scratching and stains from all domestic pets, including stains from vomit, urine or feces.
Clean Protect
Mohawk warrants that the antimicrobial product protection on the top surface will not be removed when using the manufacture’s care and maintenance guidelines.

OBLIGATIONS OF OWNER

Owner must submit notice of all claims under these warranties to the retailer within the specified warranty period. Claims must be submitted in writing.
These warranties apply to Mohawk Luxury Vinyl Flooring to the extent product is installed and maintained in accordance with our most recent installation and maintenance  procedures. For the most up-to-date procedures, please visit www.Mohawkflooring.com. The original owner agrees to provide proof of purchase and compliance with recommended installation and maintenance procedures when a claim is filed.
If you find a defect or other matter covered by any of the limited warranties described previously, notify the retailer who sold you the floor covering material. The retailer will review and if necessary file a claim with Mohawk and help answer any questions you may have.

GENERAL TERMS AND CONDITIONS

Mohawk Luxury Vinyl Flooring is warranted as indicated above in continuous climate controlled interior environments. The following general terms and conditions apply. If you have questions regarding the warranty information, please contact your retailer or Mohawk sales representative.

1. These warranties apply only to the original owner and the first installation of the product and are non-transferable. The “original owner” is the person stated as the
   buyer on the purchase document(s).

2. Mohawk will, at its option, repair or replace product not meeting the above listed warranties according to the proration schedule set out below. When replacement of the  flooring is made, only new material from the current product range at the time of the claim will be supplied by the distributor or retailer. If the product was originally  professionally installed, Mohawk will evaluate additional costs associated with any defective product.

3. Mohawk’s responsibility under these warranties only applies to hidden defects that were not visible before or during the installation of the Mohawk Luxury Vinyl  Flooring. Material installed with visible defects is considered accepted by the owner.

4. These warranties do not apply to Mohawk Luxury Vinyl Flooring that has been subject to abnormal use or conditions or abused in any way. “Abnormal use or  conditions” includes but is not limited to damage from plumbing or appliance leaks, storm or flood; damage from smoke, fire or other casualty events; damage caused by negligence or improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected  uses of Mohawk Luxury Vinyl Flooring in a residential or light commercial environment. These warranties apply only to indoor installations of flooring in dry and  climate controlled conditions. The feet of furniture must always be covered with appropriate protective material. Chairs, sofas or furniture with casters must be fitted  with soft rubber wheels and placed on an adequate protective mat or be placed in protective caster cups3.

5. These warranties apply only to first quality Mohawk Luxury Vinyl Flooring purchases. Mohawk is not responsible for damages to the extent caused by a failure to install  product in accordance with Mohawk VINYL Installation Guide over approved substrates and underlayment’s or a failure to use the recommended adhesives and seam  bonds/sealers. The warranty period begins on the date of the original installation.

6. The Waterproof warranty excludes damage to furniture, fixtures, walls, subfloors, moldings, trims, underlayment’s, radiant heating elements or anything not related to  Mohawk Luxury Vinyl Flooring. Any damage resulting from mold and mildew growth is not covered under the Waterproof warranty.

7. For pet related issues, clean any affected area immediately. Any scratching and/or staining resulting from urine, feces, or vomit from anything other than a domestic pet is  not covered under these warranties.

8. Walk-off mats must be placed at all exterior entrances to protect Mohawk Vinyl. Flooring from soil, grit, deicers, asphalt sealers, and other contaminants capable of  damaging Mohawk Luxury Vinyl Flooring. Suitable walk-off mats should contain both soft and firm fibers to facilitate removal of wet or solid contaminants from shoe  soles. An extra set of walk-off mats should be available for each entrance so the mats can be replaced and cleaned weekly during routine maintenance, or more often  depending upon site and weather conditions.
   This routine will prevent walk-off mats from becoming the source of tracked-on contaminants. Walk-off mats should be large enough to allow adequate soil removal.

9. These warranties do not apply to damage from exposure to extreme heat or sunlight exposure, dryness, or stains as a result of chemical or industrial products (other  than recommended cleaning products).

10. These warranties do not apply to gaps that are 1/16inch or less (1.57mm), which is not a failure of the locking system.

11. These warranties exclude damage caused by hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted pressure) or other  conditions related to water or moisture originating below the floor.

12. Material must be checked carefully for defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any  circumstances. The retailer must be informed in writing of such defects within 15 days. After this time has elapsed, no further claims will be accepted. Color and gloss  issues resulting from material added to an existing installation at a later date and non-warranty related repairs are excluded from coverage.

13. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES4 WHICH MAY ARISE BY IMPLICATION OF LAW OR APPLICATION OF  COURSE OF DEALING OR USAGE OF TRADE— INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR  FITNESS FOR A PARTICULAR PURPOSE— ARE EXPRESSLY EXCLUDED. NO WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE,  EXTEND BEYOND THOSE EXPRESSLY SET FORTH IN THIS WARRANTY BROCHURE. MOHAWK WILL NOT BE RESPONSIBLE FOR ANY  CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES.

14. THESE LIMITED WARRANTIES CONSTITUTE THE ENTIRE AGREEMENT OF THE PARTIES, AND NO WAIVER OR AMENDMENT SHALL BE  VALID UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OF MOHAWK.

By implied warranties Mohawk means warranties that the law presumes to have been given by the seller even though they are not set out in writing. PLEASE NOTE: Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to the original owner.

Light Commercial Defined

Mohawk warrants only first quality products for recommended light commercial use such as those outlined in the below Light Commercial Application Chart.
Products will perform as warranted for the stated warranty period when installed in accordance with the Mohawk Luxury Vinyl Flooring Installation Guide over approved substrates and underlayment’s, using the recommended adhesives if applicable.

• Light Commercial use is defined as use in environments, that do not experience normal to heavy commercial traffic, such as those outlined in the Light Commercial  Application Chart below. PLEASE NOTE, warranty exclusions apply with respect to casters and other rolling loads, due to the unusual characteristics of this type of  wheeled traffic.
• The intended applications include privately owned in-house businesses, such as daycare centers, doctor/dentist offices, and barber/beauty shops. For questions as to the  type of use that is considered “Light Commercial”, please contact Mohawk Technical Services prior to purchase and installation.
• Mohawk is not responsible for usage that is not in compliance with any regulation or code.

Light Commercial Application Chart

COMMERCIAL BUILDING TYPE| EXAMPLES OF COMMERCIAL BUSINESS TYPE| RECOMMENDED APPLICATION AREAS
---|---|---
HEALTHCARE| Med Clinics, Retirement Centers, Doctors’ Offices,
Hospice, Assisted Living| All Non-required “Clean Room” Areas—Corridors,
Patient Rooms, Lobbies, Waiting Rooms, Cafeterias,
Exam Rooms, Common Areas
CORPORATE| Banks, Professional Offices, including Accountants,
Lawyers, etc.| Offices, Hallways, Lobbies, Reception Areas,
Bathrooms, Break Rooms, Conference Rooms
RETAIL| Retail Stores, Main Street, Boutiques, Art Galleries,
Bookstores, Coffee Shops, Dry Cleaners, Gift Shops,
Jewelry Stores, Beauty Salons, Barber Shops| Dressing Rooms, Entire Store
MULTI-FAMILY HOUSING| Apartments, Condos, Military Housing| Any Rooms, including Common Areas
HOSPITALITY| Hotel, Motel, Restaurants| Hallways
(excluding Commercial Kitchens)
EDUCATION| Daycare, Preschool, Elementary, Secondary Learning,
Universities, Libraries| Dorms, Common Areas. Cafeterias,
Auditoriums, Libraries (excluding Gymnasiums)

CARE AND CLEANING

Your Mohawk flooring will provide years of enjoyable use. You will find that it is not only beautiful, but durable. It is also much easier to maintain than most other flooring  products, thanks to its tough protective finish and moisture resistance. It only takes a few simple care and maintenance steps to keep your Mohawk floor looking beautiful for years to come.

Preventative Maintenance

• Prevent indentations and scratches with the use of non-staining floor protectors on the legs of chairs, appliances and all heavy furniture. Floor protectors should be at  least one inch in diameter.
• Do not flood floor or subject to standing water.
• Protect your floor from tracked-in dirt by using mats at all outside entrances. Mats should have a non-rubberized backing and be marked as non-staining.
• Avoid tracking in tar or asphalt from driveways.
• Avoid high heeled shoes on your floor, as they can cause permanent indentations.
• Protect your floors against burns. Burns from cigarettes, matches or other extremely hot items can cause permanent damage.
• Avoid exposure to direct sunlight for prolonged periods, as this can cause discoloration.

Cleaning and Maintenance

• Spills should be cleaned up immediately.
• Use a damp mop to remove loose dirt.
• Wash the floor with non-abrasive, neutral pH floor cleaner.
• Thoroughly rinse the entire floor with fresh, clean water. Remove rinse water and allow the floor to dry completely.

DO NOT use the following on your Mohawk floor:

• Soap based detergents
• Abrasive or mop-and-shine products
• Floor wax
• Ammonia
• Vacuum cleaner with a rotating beater bar

Always read the cautionary information on all cleaners prior to use.
IMPORTANT: Never push, pull or drag furniture, appliances or other items across the floor. Always place hardboards over flooring or lift and carry furniture and other heavy items.

Residential Limited Lifetime Warranty Proration

Material and reasonable labor if professionally installed

Residential Limited 30 Year Warranty Proration

Material and reasonable labor if professionally installed

Residential Limited 25 Year Warranty Proration
Material and reasonable labor if professionally installed

Residential Limited 15 Year Warranty Proration
Material and reasonable labor if professionally installed

Light Commercial Limited Warranty Proration
Material and reasonable labor if professionally installed

Year 100% Material, 100% Labor
4-6 Years 100% Material, 50% Labor| 2nd Year 100% Material, 50% Labor| 2+ Years 100% Material
7+ Years 100% Material| 3+ Years 100% Material|

PLEASE CONTACT TECHNICAL SERVICES
AT888-387-9881 WITH ANY QUESTIONS

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