Mohawk Group Commercial Carpet Tile User Manual
- June 2, 2024
- Mohawk Group
Table of Contents
Mohawk Group Commercial Carpet Tile
This limited warranty applies only to the original purchaser of Mohawk Group* carpet tiles for indoor commercial installations. This warranty applies only to product constructed with the following backing and fiber systems:
Backings:
EcoFlex® NXT, EcoFlex® AIR, EcoFlex® Matrix, and EcoFlex® ONE
Fibers:
- Colorstrand, Duracolor, Antron or other Mohawk Group nylon fiber systems
- The use of Mohawk Group branded adhesives is required to ensure optimum results and are the only approved adhesives warranted by Mohawk Group. Substrates must be prepared using Mohawk Group’s recommended floor preparation procedures.
- Provided the designated carpet has been properly installed and maintained in the specified commercial location in strict accordance with Mohawk Group’s instructions and procedures and subject to the limitations set forth herein, including the specifications and manufacturing tolerances established for the product, Mohawk Group warrants to the original Owner, the following:
ITEMS UNDER WARRANTY
Mohawk Group warrants the following for the normal useful life of the carpet**:
- Wear – Carpet tiles will not wear more than 10% of their surface pile weight from abrasive wear. “Abrasive wear” means fiber loss from the carpet through normal abrasion, not crushing or flattening of the carpet pile in any area, nor staining, soiling, fading, or change in carpet appearance, nor fiber loss due to abnormal usage of the carpet;
- Static – Carpet tiles will not give static discharges in excess of 3.5 KV when tested under the step portion of AATCC Test Method 134 (Step);
- Edge Ravel/Zippering – Carpet tiles will not edge ravel or zipper.
- Delamination – Carpet tiles will not delaminate (chair pads are recommended for maximum appearance retention and to deter delamination);
- Dimensional Stability – Carpet tiles will not lose their dimensional stability per the AACHEN test ISO 2551.
LIMITATIONS – THIS WARRANTY DOES NOT COVER
- Disfigurement or damage caused by abnormal use or any damage to the carpet not arising out of a manufacturing defect in the carpet, including such disfigurement or damage as tears, burns, pulls, cuts, floods, excessive alkalinity, excessive moisture, installation on stairs, damage resulting from improper cleaning agents or methods, neglect, or damage in transit;
- Edge ravel where carpet is cut for access to floor outlets and around trench header ducts;
- Abuse by any athletic equipment such as roller skates, ski boots, or golf shoes;
- Differential fading from light exposure, shading, pile crush, dye lot differences, or soiling;
- Any condition that would have been visible upon inspection prior to the installation;
- Any condition resulting from other than ordinary wear or from any use for which the product was not designed;
- Any issues related to moisture and alkalinity in the substrate. Moisture and pH testing are not the responsibility of Mohawk Group.
OWNER OBLIGATIONS
- Ownership is defined as the original purchaser of the floor; original proof of purchase may be required for a claim; this warranty is non-transferrable.
- The original Owner must submit notice of all claims under this warranty to Mohawk Group within a reasonable time after discovery of the alleged defect and within the specified warranty period. All claims not made in writing and received by Mohawk within the time period specified above shall be deemed waived.
- Claims must be submitted to www.mohawkxchange.com, or by email or phone at [email protected] or 1-800-622-6228.
- Mohawk reserves the right to require physical access to damaged floor for visual inspection and/or request images of the defective flooring; If Mohawk Group determines that carpet is to be replaced or repaired under the terms of this warranty, all areas must be free of all equipment, furnishings, partitions, and the like at the Owner’s expense.
WARRANTY REMEDIES
- After receipt of proper written notice of the claim, Mohawk Group may designate a representative to inspect the carpet with the Owner’s representative.
- Subject to the above warranty limitations and Owner’s obligations, Mohawk Group shall, at its sole discretion, repair or replace the affected carpet or refund the proportional purchase price for the affected area.
- Any replacement will be made with a comparable product selected by Mohawk Group from the current Mohawk Group running line. However, Mohawk Group’s obligation shall not include the reimbursing of any indirect costs or incidental or consequential damages, however incurred. By way of example and not limitation, damages arising from the interruption of use of the spaces affected or expenses in removing furniture or equipment from the affected area shall not be included in its obligation.
- The remedies provided in connection with this limited warranty are expressly in lieu of any other remedies provided under any other express or implied warranty, INCLUDING ANY WARRANTY BY MODEL OR SAMPLE AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, and of any other obligation on the part of Mohawk Group. This warranty supersedes any additional or inconsistent warranty(ies) set by the dealer, Owner, or any third party. In no event shall Mohawk Group be liable for any incidental or consequential damages. No modification of this warranty shall be effective unless in writing and signed by an authorized representative of Mohawk Group.
Please Note: Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts. The above limitation or exclusion may not apply in some situations. This warranty provides the Owner specific legal rights, and the Owner may also have other rights which vary from state to state. Except for these rights, the remedies provided under this warranty state the limit of Mohawk Group responsibilities.
MEDIATION/ARBITRATION
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If a dispute arises out of or relates to this warranty, or the breach thereof, and if said dispute cannot be settled through direct discussions, the parties agree to first endeavor to settle the dispute in an amicable manner by mediation administered by the American Arbitration Association under its Commercial Mediation Rules in Atlanta, Georgia, before resorting to arbitration. Thereafter, any unresolved controversy or claim arising out of or relating to this warranty, or breach thereof, shall be finally settled by arbitration administered by the American Arbitration Association in Atlanta, Georgia, and in accordance with its Commercial Arbitration Rules and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
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Neither party nor the arbitrator(s) may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
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The arbitrator(s) shall be appointed as provided in the American Arbitration Association Commercial Arbitration Rules. In rendering the award, the arbitrator(s) shall determine the rights and obligations of the parties according to the substantive and procedural laws of the State of Georgia.
We continuously make technological advancements that improve product performance or installation techniques and methods. To ensure you have the most recent copy of our installation and care instructions, visit www.mohawkgroup.com/resources or call Mohawk Group Technical Services at 800-833-6954.- Mohawk Group is a division of Mohawk Carpet Distribution, Inc.
- This warranty is subject to an equitable adjustment to reflect the value of the Owner’s use of the carpet.
CONTACT
- mohawkgroup.com
- 800.833.6954