AJAX GlassProtect Wireless Indoor Glass Break Detector User Manual

GlassProtect User manual
Updated November 15, 2021

GlassProtect is a wireless indoor glass break detectorthat  recognizes the sound of shattering the glass at a distance of up to 9 meters. GlassProtect can operatefor  up to 7 years from a preinstalled battery and has a socket for connecting a third-party wired detector.
GlassProtect connects to the Ajax security system via the protected Jeweller radio protocol. The communication range is up to 1,000 meters in line of sight. Also, GlassProtect can be connected to third-party security systems using the Ajax UART bridge or Ajax Oxbridge Plus, integration modules.
Users can configure GlassProtect via the Ajax app for macOS, Windows, iOS, or Android. The system notifies users of all events through push notifications, SMS, and calls (if ctivated).
The user can connect the Ajax security system to the central monitoring station of a security company.
Buy breakage detector GlassProtect

Functional elements

1. LED indicator
2. Microphone hole
3. SmartBracket attachment panel (perforated part is required for actuating the tamper in case of any attempt to dismantle the detector. Don’t break it out!)
4. External detector connection socket
5. QR code
6. Device switch
7. Tamper button

Operating Principle

GlassProtect uses a sensitive electret microphone to detect the sound of glass breaking, consisting of a low-frequency hit sound and a high-frequency crashing sound of glass shatters. Such two-stage glass break detection decreases the risk of false triggering.
GlassProtect detector does not react to the breaking of the lm-covered glass: shockproof, sunscreen, decorative, or any other type of film. To detect the breaking of such kind of glass, we recommend using the DoorProtect Plus wireless opening detector with shock and tilt sensors.
If triggered, GlassProtect immediately transmits the alarm signal to the hub, activating the sirens (if connected) and notifying the user and security company.

Connecting

Detector Connection tothe  hub
Before startingthe  connection:

1. Following the hub user guide, install the Ajax app. Create the account, add the hub, and create at least one room.
2. Switch on the hub and check the internet connection (via Ethernet cable and/or GSM network).
3. Make sure that the hub is disarmed and does not update by checking its status in the Ajax app.

Only users with administrator rights can add the device to the hub.
Pairing the detector with hub:

1. Select Add Device in the Ajax app.

2. Name the device, scan or type the QR code (located on the detector body and packaging), and select the location room.
   

3. Tap Add — the countdown will start.

4. Switch on the device.

For detection and pairing to occur, the detector should be located within the coverage area of the wireless network of the hub (at a single protected object). The connection request is transmitted for a short time: at the moment of switching on the device.
If the device failed to pair (LED blinks once per second), switch it off for 5 seconds and retry. The detector connected to the hub appears in the list of devices in the app. The update of the detector statuses in the list depends on the device ping interval set in the hub settings (the default value is 36 seconds).

Connecting to Third-Party Systems

To connect the detector to a third-party central unit using the uarbridge or Oxbridge Plus integration module, follow the recommendations in the user manual of the respective device.

States

The state screen contains information about the device and its current parameters. Find the GlassProtect states in the Ajax app:

1. Go to the Devices tab.
2. Select GlassProtect from the list.

changes gradually.
The acceptable error between the value in the app and temperature at the installation site: 2–4°C
Jeweler Signal Strength| Signal strength between the hub/range extender and the opening detector.
We recommend installing the detector in places where the signal strength is 2–3 bars
Connection| Connection status between the hub/range extender and the detector:
• Online — the detector is connected with the hub/range extender
• One — the detector has lost connection with the hub/range extender
ReX range extender name| ReX range extender connection status.
Displayed when the detector works via ReX radio signal range extender
Battery Charge| Battery level of the device. Displayed as a percentage
How battery charge is displayed in Ajax apps
Lid| The tamper state, reacts to the detachment of or damage to the detector body
Delay When Entering, sec| Entry delay (alarm activation delay) is the time you have to disarm the security system after entering the room.
Functions for the connected wired detector only.
What is delay when entering
Delay When Leaving, sec| Delay time when exiting. Delay when exiting (alarm activation delay) is the time you have to exit the room after arming the security system.
Functions for the connected wired detector only.
What is delay when leaving
Night Mode Delay When Entering, sec| The time of Delay When Entering in the Night mode. Delay when entering (alarm activation delay) is the time you have to disarm the security system after entering the premises.
| Functions for the connected wired detector only.
What is delay when entering
Night Mode Delay When Leaving, sec| The time of Delay When Leaving in the Night mode. Delay when leaving (alarm activation delay) is the time you have to exit the premises after the security system is armed.
Functions for the connected wired detector only.
What is delay when leaving
Sensitivity| Selecting the sensitivity level of the microphone:
•  Low
•  Normal
•  High
The sensitivity level is selected based on the results of the detection zone test
External contact| Status of the external detector connection to GlassProtect
Always Active| If the option is active, the detector is always in armed mode and noties about alarms
How to set up the Always active operation mode | Ajax Systems Support
Chime| What is chime and how it work
Temporary Deactivation| Shows the status of the device’s temporary deactivation function:
• No — the device operates normally and transmits all events
• Lid only — the hub administrator has disabled notifications about triggering on the device body
• Entirely — the device is completely excluded from the system operation by the hub administrator. The device does not follow system commands and does not
report alarms or other events
• By a number of alarms — the device is automatically disabled by the system when the number of alarms is exceeded (specified in the settings for Devices Auto Deactivation). The feature is configured in the Ajax PRO app
• By timer — the device is automatically disabled by the system when the recovery timer expires (specified in the settings for Devices Auto Deactivation).  he the feature is configured in the Ajax PRO app
Firmware| Detector firmware version
Device ID| Device identifier
Device No.| Number of the device loop (zone)
---|---

Settings

To change the detector settings in the Ajax app:

1. Select the hub if you have several of them or if you are using the PRO app.
2. Go to the Devices tab.
3. Select GlassProtect from the list.
4. Go to Settings by clicking on the
5. Set the required parameters.
6. Click Back to save the new settings.

text of SMS and notifications in the event feed.
The name can contain up to 12 Cyrillic characters or up to 24 Latin characters
Room| Selecting the virtual room to which GlassProtect is assigned. The name of the room is displayed in the text of SMS and notifications in the event feed
Delay When Entering, sec| Selecting delay time when entering. Delay when entering (alarm activation delay) is the time you have to disarm the security system after entering the room.
Functions for the connected wired detector only.
What is delay when entering
Delay When Leaving, sec| Selecting the delay time when exiting. Delay when exiting (alarm activation delay) is the time you have to exit the room after arming the security system.
Functions for the connected wired detector only.
What is delay when leaving
Arm in night mode| If active, the detector will switch tothe  armed mode when using Night mode
Night Mode Delay When Entering, sec| The time of Delay When Entering in the Night mode. Delay when entering (alarm activation delay) is the time you have to disarm the security system after entering the premises.
Functions for the connected wired detector only.
What is delay when entering
Night Mode Delay When Leaving, sec| The time of Delay When Leaving in the Night mode. Delay when leaving (alarm activation delay) is the time you have to exit the premises after the security system is armed.
Functions for the connected wired detector only.
What is delay when leaving
Alarm LED indication| Allows you to disable the ashing of the LED indicator during an alarm. Available for devices with firmware version 5.55.0.0 or higher
Sensitivity| How to nd the rmware version or the ID of the detector or device?
Selecting the sensitivity level of the microphone:
• Low
•  Normal
•  High
The sensitivity level is selected based on the results of the detection zone test
External contact| If active, GlassProtect registers external detector alarms
Always Active| If the option is active, the detector is always in armed mode and noties about alarms
How to set up the Always active operation mode | Ajax Systems Support
Alert with a siren if an external contact is open| If active, Jeweller (ajax.systems) are activated in sirens case of an external detector alarm
Alert with a siren if glass breaks detected| If active, sirens added to the system  added to the system are activated  when sirens
the glass break detected
Chime settings| Opens the settings of Chime.
How to set ChimeWhat is Chime, and how does this function work | Ajax Systems Support
Jeweler Signal Strength Test| Switches the detector to the Jeweller signal strength test mode. The test allows you to check the signal strength between the hub and GlassProtect and determine the optimal installation site What is Jeweller Signal Strength Test | Ajax Systems Support
Detection Zone Test| Switches the detector to the detection area test
What is Detection Zone Test | Ajax Systems Support
Signal Attenuation Test| Switches the detector to the signal fade test mode ( available in detectors with firmware version 3.50 and later )
What is Attenuation Test | Ajax Systems Support
User Guide| Opens GlassProtect User Guide in the Ajax app
Temporary Deactivation| Allows the user to disconnect the device without removing it from the system.
Three options are available:
No — the device operates normally and transmits all alarms and events
Entirely — the device will not execute system commands or participate in automation scenarios, and the system will ignore device alarms and other
notifications Lid only — the system will ignore only notifications about the triggering of the device tamper button How to temporarily deactivate a device without removing it from the system | Ajax Systems Support
The system can also automatically deactivate devices when the set number of alarms is exceeded or when the recovery timer expires. What is Devices Auto Deactivation and how it works | Ajax Systems Support
Unpair Device| Disconnects the detector from the hub and deletes its settings

How to set Chime

Chime is a sound signal that indicates the triggering of the opening detectors when the system is disarmed. The feature is used, for example, in stores, to notify employees that someone has entered the building.
Notifications are configured in two stages: setting up opening detectors and setting up sirens.

What is Chime, and how does this function work | Ajax Systems Support

GlassProtect settings

Before configuring the chime, make sure that a wired opening detector is connected to GlassProtect and that the External contact option is enabled in the GlassProtect settings in the Ajax app.

1. Go to the Devices menu.
2. Select the GlassProtect detector.
3. Go to its settings by clicking the gear icon in the upper right corner.
4. Go to the Chime Settings menu.
5. Select the siren notification for the event If external contact is open (available if the External contact option is enabled).
6. Select the chime sound (siren tone): 1 to 4 short beeps. Once selected, the Ajax app will play the sound.
7. Click Back to save the settings.
8. Set up the required siren.

How to set up a siren for Chime

Indication

continuously for a few
seconds|
Alarm / tamper activation| Lights up green for about one second| The alarm is sent once in 5 seconds
Battery needs replacing| During the alarm, it slowly lights up
green and slowly goes out| Replacement of the detector battery
is described in the manual Battery Replacement

Functionality testing

The Ajax security system allows conducting tests for checking the functionality of connected devices.
The tests do not start immediately but within a period of 36 seconds when using standard settings. The test time starts depending on the settings of the detector ping interval (the paragraph on “Jeweller” settings in hub settings).

Jeweller Signal Strength Test
Detection Zone Test
Attenuation Test

Detector functionality testing
Having denied the location of the detector and having xed the device with the bundled adhesive tape, test the detection zone.

GlassProtect does not react to clapping!

Testing the detector
Hit the glass with your st without breaking it. If the detector catches a low- frequency sound, the LED blinks. Simulate a high-frequency glass shattering sound for 1.5 seconds after the first hit with a special tool or hitting a glass with a metal object. After recognizing the sound, the detector switches off the LED indicator for a second.
To be triggered when the system is armed, the detector needs to recognize sounds in the following order: low-frequency sound (hit) firstly, then high- frequency sound (glass shattering, shards). Otherwise, the alarm will not go off.

Switch on/off all the appliances that usually operate in the room: generators, air conditioners, etc. If this triggers the detector, try to change the sensitivity or relocate GlassProtect.
Use the sensitivity level, at which the detector correctly passes both test stages and does not respond to any devices operating in the room.

Installing the device

Selecting the Location
In some cases, the household activity can cause false alarms
The location of GlassProtect depends on its remoteness from the hub, and obstacles hindering the radio signal transmission: walls, doors, and large objects inside the room.
The device was developed only for indoor use.
**** Check the Jeweller signal level at the installation location

If the signal level is low (one bar), we cannot guarantee the stable operation of the detector.
Take all possible measures to improve the quality of the signal. At least, move the detector: even a 20 cm shift can significantly improve the quality of signal reception.
If the detector has low or unstable signal strength even after moving, use a. ReX radio signal range extender

Do not install the detector:

1. outside the premises (outdoors);
2. nearby sirens and speakers;
3. nearby any metal objects or mirrors causing attenuation or screening of the signal;
4. at any places with fast air circulation (air fans, open windows or doors);
5. inside premises with the temperature and humidity beyond the range of permissible limits;
6. closer than 1 m to the hub.

GlassProtect recognizes glass breaks at a distance of up to 9 meters. Its microphone should be positioned no more than 90 degrees relative to the window(s).
Make sure that any curtains, plants, furniture, or other objects do not overcover the microphone opening.
If there are curtains on the window, place the detector between them and the window, for instance, at the window side jamb. Otherwise, curtains can mute the glass break sound, and the detector will not be triggered.

Detector installation procedure

Before installing the detector, make sure that you have selected the optimal location that follows the guidelines of this manual!

1. Fix the SmartBracket attachment panel using bundled screws. If you use any other attachment tools, make sure that they do not damage or deform the attachment panel.
   Use double-side adhesive tape only for temporary attachment of the detector. The tape runs dry with time, which can cause falling, false triggering, and detector malfunction.

2. Put the detector on the attachment panel. When the detector is fixed in SmartBracket, it blinks with LED, signaling that the tamper is closed.

If LED doesn’t blink after xing in SmartBracket, check the status of the tamper in the Ajax app and then the xing tightness of the panel.
If someone detaches the detector from the surface or takes it off the attachment panel, the security system notices you.

Connecting a Wired Detector
A wired detector with an NC (normally closed) contact type can be connected to GlassProtect using the in-built terminal clamp.

We recommend installing the wired detector at a distance of no longer than 1 meter to GlassProtect. Longer wire length increases the risk of its damage and reduces the quality of communication between the detectors.

To put out the wire from the detector body, break out the plug:

If the connected wired detector is triggered, you receive the notification.

Maintenance

Check the operational capability of the detector regularly.
Clean the detector body from dust, spider web, and other contaminants as they appear. Use a soft dry napkin suitable for tech equipment.
**** Do not use any substances containing alcohol, acetone, gasoline, and other active solvents to clean the detector.

The pre-installed battery ensures up to 7 years of autonomous operation (with the 5 minutes ping interval by the hub). If the detector battery is low, the system notices the user, and the LED indicator smoothly lights up and goes off if a glass break is detected or the tamper is triggered.
How long do Ajax devices operate on batteries, and what affects this
Battery Replacement

Tech specs

Learn more
Radiofrequency band| 866.0 – 866.5 MHz
868.0 – 868.6 MHz
868.7 – 869.2 MHz
905.0 – 926.5 MHz
915.85 – 926.5 MHz
921.0 – 922.0 MHzDepends on the region of sale.
Compatibility| Operates with all Ajax, hubs radio signal range, extenders Oxbridge Plus cartridge
Maximum RF output power| Up to 20 mW
Radio signal modulation| GFSK
Radio signal range| Up to 1,000 m (any obstacles absent)
Socket for connecting wire detectors| Yes, NC
Power supply| 1 battery CR123A, 3 V
Battery life| Up to 7 years
Installation method| Indoors
Operating temperature range| From -10°С to +40°С
Operating humidity| Up to 75%
Overall dimensions| Ø 20 × 90 mm
Weight| 30 g
Service life| 10 years
Certification| Security Grade 2, Environmental Class II in conformity with the requirements of EN 50131-1, EN 50131-2-7-1, EN 501315-3

Compliance with standards

Complete Set

1. GlassProtect
2. SmartBracket mounting panel
3. Battery CR123A (pre-installed)
4. Outside-mounted terminal clamp
5. Installation kit
6. Quick Start Guide

Warranty

Warranty for the “AJAX SYSTEMS MANUFACTURING” LIMITED LIABILITY COMPANY products is valid for 2 years after the purchase and does not apply to the pre-installed battery.
If the device does not work correctly, you should first contact the support service — in half of the cases, technical issues can be solved remotely!

The full text of the warranty
User Agreement

Documents / Resources

| AJAX GlassProtect Wireless Indoor Glass Break Detector [pdf] User Manual
GlassProtect, Wireless Indoor Glass Break Detector, Indoor Glass Break Detector, Glass Break Detector, Break Detector, GlassProtect, Detector
---|---
| AJAX GlassProtect Wireless Indoor Glass Break Detector [pdf] User Manual
GlassProtect, Wireless Indoor Glass Break Detector, GlassProtect Wireless Indoor Glass Break Detector, Indoor Glass Break Detector, Glass Break Detector, Break Detector, Detector
| AJAX GlassProtect Wireless Indoor Glass Break Detector [pdf] User Manual
GlassProtect, Wireless Indoor Glass Break Detector, Indoor Glass Break Detector, Glass Break Detector, Break Detector, GlassProtect, Detector
| AJAX GlassProtect Wireless Indoor Glass Break Detector [pdf] User Manual
GlassProtect, Wireless Indoor Glass Break Detector, GlassProtect Wireless Indoor Glass Break Detector, Indoor Glass Break Detector, Glass Break Detector, Break Detector, Detector
| AJAX GlassProtect Wireless Indoor Glass Break Detector [pdf] User Manual
GlassProtect Wireless Indoor Glass Break Detector, GlassProtect, Wireless Indoor Glass Break Detector, Indoor Glass Break Detector, Glass Break Detector, Break Detector, Detector

References

• End user agreement - Ajax Systems
• All Ajax security system devices and detectors
• All Ajax security system devices and detectors
• All Ajax security system devices and detectors
• Security system control panels | Ajax Systems
• Security system control panels | Ajax Systems
• ocBridge Plus — Module for Ajax devices integration with wired systems
• ocBridge Plus — Module for Ajax devices integration with wired systems
• Signal range extenders in the security system | Ajax Systems
• Signal range extenders in the security system | Ajax Systems
• uartBridge — Module for Ajax devices integration with third-party wireless alarms systems
• uartBridge — Module for Ajax devices integration with third-party wireless alarms systems
• Software | Ajax Systems
• Software | Ajax Systems
• Warranty - Ajax Systems
• How battery charge is displayed in Ajax apps | Ajax Systems Support
• What is Devices Auto Deactivation and how it works | Ajax Systems Support
• How to find out the device firmware version | Ajax Systems Support
• How to set up the Always active operation mode | Ajax Systems Support
• What is a tamper | Ajax Systems Support
• How long Ajax devices operate on batteries, and what affects this | Ajax Systems Support
• How to deactivate a device without removing it from the system | Ajax Systems Support
• How to change the batteries in the GlassProtect | Ajax Systems Support
• Jeweller radio protocol: technology and capabilities | Ajax Systems Support
• How to create and configure a scenario in the Ajax system | Ajax Systems Support
• What is Signal Attenuation Test | Ajax Systems Support
• What is Delay When Entering/Leaving | Ajax Systems Support
• What is Detection Zone Test | Ajax Systems Support
• What is Chime, and how does this function work | Ajax Systems Support
• What is Chime, and how does this function work | Ajax Systems Support
• What is Jeweller Signal Strength Test | Ajax Systems Support
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