RedEarth Troppo-4841 Energy Storage User Manual
- June 9, 2024
- RedEarth
Table of Contents
RedEarth Troppo-4841 Energy Storage
Product: Troppo-4841 battery
This Warranty applies to the Troppo-4841 battery manufactured by Red Earth Energy Storage Ltd (Red Earth), and installed from 2021.
Warranty: 10-years
RedEarth warrants that your Troppo-4841 battery will:
be free from defects in materials and workmanship for 10 years from the date
of installation; and.
it will retain 80% of its initial capacity for 10 years from initial
installation OR until it reaches a minimum energy throughput of 12MWh,
whichever comes first.
Who can make a claim?
Warranty claims can be made by or on behalf of the end user who acquired the Troppo-4841 battery. A subsequent owner of the Troppo-4841 battery who provides proof of ownership is also entitled to make warranty claims.
Australian Consumer Law
Your Troppo-4841 battery comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss of damage. You are also entitled to have your Battery repaired or replaced if the Battery System fails to be of acceptable quality and the failure does not amount to a major failure.
Your warranty
If your Troppo-4841 battery develops a fault during the warranty period Red
Earth will, in its absolute discretion, either:
repair your Troppo-4841 battery:
replace your Troppo-4841 battery with an equivalent new
or refurbished product; or
refund you the market price of an equivalent product, reduced by the
percentage of the warranty period used.
In the event or repair or replacement under this Warranty, the remainder of
the original Warranty Period will apply to any repaired or replacement
product.
This warranty does not cover
This warranty does not apply to any defect or reduction in capacity arising
from:
Events and their effects beyond the reasonable control of RedEarth (such as
lightning, flood, cyclone, fire or power or voltage surges)
transport, storage, handling, installation, commissioning, modification,
operation, maintenance, service or repair of your Troppo-4841 battery that is
not in accordance with the applicable Installation Manual and User Manual as
published at website www.redearth.energy and updated from time to time;
installation, commissioning, modification, service or repair of your
Troppo-4841 battery other than by a technician authorised by RedEarth;
use of your Troppo-4841 battery in conjunction with plant, equipment or
components described as incompatible (or in similar terms) by the User Manual;
abuse, misuse or negligence;
fair wear and tear;
scratches, dents or marks that do not have, or corrosion or weathering that
does not have, an adverse impact on performance;
any incidental or consequential damages, loss of profits, loss of data or any
other indirect damages;
failure of the display on your Troppo-4841 battery after 2yrs from initial
installation that does not have an adverse impact on performance;
noise or vibration that does not have an adverse impact on performance;
theft (including theft of components); or
damage or deterioration that occurs after expiration or voiding of the
Warranty Period.
Limitation of use
Your Troppo-4841 battery is not intended for use as a primary or back-up power source for life-support systems, other medical equipment or in any other circumstance where product failure could cause or contribute to personal injury or serious property damage.
How to make a warranty claim
Contact your certified installer or authorised reseller: To make a claim under
this Warranty, you should first contact the certified installer or authorised
reseller who sold you your Troppo-4841 battery.
Contact RedEarth. If you did not purchase your Troppo-4841 battery from a
certified installer or an authorised reseller, or if you purchased it directly
from RedEarth, you should contact RedEarth using the contact details below or
as updated from time to time and published at website
www.redearth.energy
RedEarth Contact Details
Address| 15 Fienta Place Darra, QLD 4076 AUSTRALIA
Email| support@redearth.energy
Phone| 1800 733 637
+61 7 3279 6707
Provide details. To process your claim RedEarth requires:
proof of original purchase of your Troppo-4841 battery from RedEarth, a
certified installer or an authorised reseller;
description of alleged defect(s), ideally including photographs emailed to
RedEarth;
your Troppo-4841 battery serial number(s);
your name and the date and location of original installation;
the name and contact details of the authorised installer who installed your
battery.
Repairs. RedEarth will first endeavour to diagnose and repair your system
remotely. If necessary RedEarth may require a technician to repair the system
on-site. RedEarth will pay for all parts and labour associated with the repair
and up to a maximum amount of $200 for travel costs to site. If your claim is
not covered, you will pay for RedEarth’s transport, inspection, testing and
analysis costs arising from your claim.
Returns. Before returning your Troppo-4841 battery or any product, you should
obtain a Return Merchandise Authorisation (RMA) number from RedEarth.
Transport. When on-site repair is not responsibly practical you may need to
arrange transport of your Troppo-4841 battery to and from RedEarth in line
with the RMA process. If your claim is covered, RedEarth will pay for or
reimburse your transport costs arising from your claim up to a maximum amount
of $200. If your claim is not covered you will pay for or reimburse RedEarth’s
transport, inspection, testing and analysis costs arising from your claim.
Read User Manual Online (PDF format)
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