Vivint VS-SH2000-000 Smart Hub Panel Instruction Manual

Vivint VS-SH2000-000 Smart Hub Panel

Product Information

The Vivint Smart Hub Panel is a central component of the Vivint Smart Home system. It is a fully supervised, integrated, and intelligent home security and smart home automation ecosystem. The panel features a touchscreen display that allows control of all system functions. It incorporates the most advanced, sophisticated technologies and functionality available today. The system can be expanded and customized to fit individual home environments and customer needs.

Technical Specifications

• Display: 7 capacitive multi-touch touchscreen; 1024 x 600 (WVGA) resolution; 24-bit color; LED lifetime: 50,000 hours at half brightness
• System Communication: 915 MHz transceiver (future use only); 345 MHz receiver; Z-Wave radio; NFC radio
• Audio: Speaker: 2.5 W, max 85 dB SPL at 3 feet (1 meter); Sounder: Piezo, 87 dB at 10 feet (3 meters)
• Power (AC): Input: 100-240 VAC 50/60 Hz (max 1.0 A); Output: 12 VDC 2.0 A
• Power (Backup Battery): minimum 3470 mAh, 3.7 V Lithium-ion Polymer (providing a minimum of 24 hours of internal backup battery power when operating in low power mode)
• I/O Connectivity: Dual microphone; Dual-Band Wi-Fi module: 802.11

Standards Certifications and Listings

• FCC: 47CFR Part 15, Subpart B, Class B; and 47CFR Part 15, Subpart C
• ISED Canada: CAN ICES-3(B)/NMB-3(B); RSS-GEN; RSS 210/CNR 210
• CSFM Listing: 7167-2147:0100
• System Parameters: 100 wireless zones; 50 users; 20 key fobs; 30 keypads; Safety Certification cETLus Listed; ETLus Classified
• 232 Z-Wave devices (thermostats, door locks, etc.)

Operation Overview / User Functionality

Once the Smart Hub is up and running, the user can perform the following functions (among others) at the panel and via the web and mobile apps:

• Control security sensors (door/window, motion, etc.), detectors (smoke, CO, etc.), and automation devices (cameras, door locks, etc.)
• View time & weather, and status of the network, power, sound, and overall system security
• Configure and operate devices using touchscreen navigation and two-way voice capability
• Update system software with the latest release to add new features and enhancements

Product Usage Instructions:

To use the Vivint Smart Hub Panel, follow these instructions:

1. Ensure that the panel is connected to a power source and is turned on.
2. Use the touchscreen display to navigate through the system functions.
3. To control security sensors, detectors, and automation devices, select the appropriate option from the main menu and follow the  on-screen instructions.
4. To view system status, including time & weather, network, power, sound, and overall security, select the appropriate option from the main menu.
5. To update system software, follow the instructions provided by Vivint Support at support.vivint.com.

Overview

The Vivint Smart Hub™ panel is the central component of the Vivint Smart Home™ system, a fully supervised, integrated, and intelligent home security and smart home automation ecosystem.

The system — control panel and various security sensors, detectors, and smart home devices — incorporates the most advanced, sophisticated technologies and functionality available today. The system can be expanded and customized to fit individual home environments and customer needs.

The Smart Hub features a touchscreen display that allows control of all system functions. The display shows time & weather, and status of the network, power, sound, and overall system security. Touch-screen navigation makes device configuration and operation quick and easy. Microphone and speaker provide two-way voice capability, and the downcast light indicates security status. The panel runs system software that can be updated with the latest release to add new features and enhancements.

This document includes a product description, illustrations, basic system operation/user functionality, as well as technical specifications, standards listings, and patent and regulatory compliance references.

Smart Hub Panel (front view)

Smart Hub Panel (back view with mounting plate removed) Operation Overview / User Functionality
Once the Smart Hub is up and running, the user can perform the following functions (among others) at the panel and via the web and mobile apps. For details, refer to online Help at the Vivint Support site: support.vivint.com.

The Smart Hub monitors and manages all aspects of your integrated smart home system, including security sensors (door/window, motion, etc.), detectors (smoke, CO, etc.), and automation devices (cameras, door locks, etc.). The touchscreen display provides critical status information, alerts, and activity history; and lets you access video, audio, and emergency features, arm & disarm security, customize the panel, and configure and control peripheral devices.

MAIN FEATURES — WHAT YOU CAN DO WITH THE SYSTEM

• Arm and disarm the security system (Stay & Away)
• Activate alarms with Panic, Emergency and Fire buttons
• Talk with the Vivint Central Station using two-way voice
• Acknowledge and clear alert notifications
• Add, configure and control smart home devices & users
• And more… (refer to the online Help resources)

Technical / Hardware Specifications

keypads; 232 Z-Wave devices (thermostats, door locks, etc.)
Display| 7″ capacitive multi-touch  touchscreen; 1024 x 600 (WVGA) resolution; 24-bit color; LED lifetime: 50,000 hours at half brightness
System Communication| 915 MHz transceiver (future use only);

345 MHz receiver; Z-Wave radio; NFC radio

Audio| Speaker: 2.5 W, max 85 dB SPL at 3 feet (1 meter);

Sounder: Piezo, 87 dB at 10 feet (3 meters)

Power (AC)| AC adapter (12 V adapter with detachable DC cord)

– Input: 100-240 VAC 50/60 Hz (max 1.0 A)

– Output: 12 VDC 2.0 A

Power (Backup Battery)| Battery: minimum 3470 mAh, 3.7 V Lithium-ion Polymer (providing a minimum of 24 hours of internal backup battery power when operating in low power mode)
I/O Connectivity| Dual microphone; Dual-Band Wi-Fi module: 802.11 a/b/g/n/ac client and AP mode;

Ethernet port; LTE cellular module

Environmental (Operating Humidity and Temperature Ranges)| The panel will operate at humidity levels of 0 – 90% non- condensing and temperatures between 0°C to 49°C (32°F to 120°F). For optimal battery operation, the recom-

mended temperature range is 0°C to 35°C (32°F to 95°F).

Standards Certifications and Listings

Reduction
FCC ID (Control Panel):| 2AAAS-CP04
IC (Control Panel):| 10941A-CP04
– Contains FCC ID:| 2AAAS-NM01 or 2AAAS-NM02
– Contains IC:| 10941A-NM01 or 10941A-NM02
– Contains FCC ID:| XMR201807EG91NA or XMR201909EG91NAX
– Contains IC:| 10224A-2018EG91NA or 10224A-2019EG91NAX

• For complete regulatory compliance information, go to: vivint.com/legal/fcc.
• For patents information, go to: vivint.com/legal/patents.

Installation Instructions Outline

This outline provides a high-level summary of the installation of a Vivint Smart Hub panel and system. The Vivint technician (installer) should carefully read these steps to ensure a successful installation and optimal operation. For more information, see the complete Installation Guide, and refer to the Field Service Smart Home Pros website.

Follow these steps:

1. Plan the installation. Prepare to install the system by creating a floor plan, in consultation with the property owner, to determine the best part locations.
2. Unpack the box. Unpack the contents of the box. The package should contain the control panel, power supply, and wall-mount back plate (screws, anchors, wiring, and the desktop-mount back plate are separate items).
3. Select an unswitched outlet for the power supply. Identify an unswitched wall outlet where you can plug in the power supply.
4. Install the panel on a wall or on a flat surface. Use the provided back plate for a wall installation, or the desktop-mount back plate for a flat surface.
5. Plug the power supply into the selected wall outlet. For U.S. installations, use the retaining bracket to secure the power supply to the outlet.
6. Wait for the panel to power on. Once AC power is supplied to the panel, the LED buttons light up, and the boot process begins.
7. Configure the system settings via the Installer Toolbox. Once the panel is finished booting, configure the system settings (network, cellular, etc.) required for basic operation. Note that the sequence of this step and the step of installing sensors/devices (below) is flexible and can be alternated.
8. Install and configure the security sensors and other devices. Install and configure the sensors (door/window, motion, etc.), detectors (smoke, CO, etc.), and smart home devices (cameras, locks, etc.) for a custom system.
9. Customize the panel, and add users. Customize the panel appearance and behavior (sounds, brightness, etc.), and add users who can access the system (at the panel and/or remotely via the web and mobile apps).
10. Register the system. Register the system with the account registration ID (ARID) so that it can be monitored by the Vivint Central Station.
11. IMPORTANT: Perform the Installer Test. Once the installation is finished, you MUST perform a complete system test to ensure proper functionality.
12. Instruct the customer on basic system operation, and how to access online Help and Customer Care. Show the customer how to do tasks such as arming & disarming, using alerts, viewing video, and controlling devices. Show them how to access the Support site and contact Customer Care. Remind them to test the system weekly to ensure continued protection and optimal performance.

Wall-Mount Back Plate (inside view)

Desktop-Mount Back Plate (inside view)

FCC and ISED Canada Regulatory Compliance Declarations

CAUTION! Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules and Industry Canada license‐exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.

FCC (U.S.) and IC (Canada) Radiation Exposure Statement:
This equipment complies with FCC and ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with greater than 27 cm (10.6 in) between the radiator and your body.

2022 Vivint Inc. All Rights Reserved

• www.vivint.com
• 1-800-216-5232
• Device M/N: CP04
• Doc P/N: 77-600031-001 Rev. 1.4

PRINT INSTRUCTIONS: REFERENCE SHEET FOR VS-SH2000-000 P/N 77-600031-001 REV 1.4
INK: BLACK | MATERIAL: 20 LB MEAD BOND
SIZE: 8.50″ X 11.00″ SCALE 1:1
FOLDS: BI-FOLD VERTICAL, BI-FOLD HORIZONTAL (TO FIT IN BOX)

References

• Vivint Support
• Vivint's Policies | Updated Terms And Conditions
• Smart Home Security | Vivint
• Vivint® Smart Home Security & Alarm Systems | 855.832.1550

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