FLASHFORGE WaxJet 400/410 Industrial Grade 3D Printer User Guide

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maintenance: click the to enter the interface. Please click the maintenance project and refresh the calculator after cleaning. Before starting any maintenance project, the printer must be in preparation status and the clean printing platform must be installed.

Save logsupport save printer working log files.

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Power options Choose”power option” button to close 3D printer or enter sleep mode. It is suggested to close the 3D printer by UI interface.

USB update support update firmware by USB stick.

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4.5 Setting interface

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1. Tap here and enter the setting interface
Setting interface including network, email notification language. Tap each option and enter the appropriate details page.

Network setting: set the network

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Email notification: Set up e-mail notifications to receive notifications about printer events. It allowed to add up to 4 e-mail addresses.
Note: Some e-mail clients may block access to this application during e-mail setup. If you’re having trouble in email setting, make sure your email provider isn’t blocking access.
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Chapter 5 WaxJetPrint Introduction

1. Software Download There are two ways to obtain the packages of WaxJetPrint: Insert the USB stick from the toolkit into the computer to find the nearest updated package. Enter the official website of Flashforge<www.flashforge.com>, the nearest updated package can be found in the download center under the button.

2. Software installation and start-up Follow the prompts and complete the installation after download. The WaxJetPrint is ready for use after installation.

3. Initialization Please ensure the normal connection between the printer and computer before initialization.

Note: when the printer cannot be connected to the computer, please first check the connection between the printer and the factory net and next check whether the printer and computer are in the same local area network. In terms of the network
configuration, please refer to on page16.

1. Open WaxJetPrint and click setting;

4. Choose the printing mode;

2. In setting interface, click scan and double click the targeted printer;

3. Choose the material;

5. Choose the building mode and save the setting.

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Chapter 6 Printing process

This chapter provides you with detailed guidance on how to transform a 3D model into an entity. Before printing, it is recommended that you review the process of machine start up, preheating and material installation on the chapter 3 and check the functionality and performance of the WaxJetPrint software.

1. The printer is powered on and warming up.

3. The printer stay warm after preheat finished.

2. Install the materials.

4. Turn on the WaxJetPrint software via the shortcut on desktop.
5. Connect the printer. Note: if it is the first time to connect the printer, please see initial setting (page 29). Click setting, choose printer. Material , printing mode, printing pattern and save the settings.
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6. Printed file layout.
Note: during typesetting, the distance between each model shall be more than 0.5mm. If stacking prints is required, the distance between the upper and lower models shall not be less than 0.5-1 mm. Please make sure that the models are at the same level to avoid a waste of time and material.

3Save the printing file into the USB stick; 4Insert the USB stick into the printer first and tap the printing task list icon in the bottom of printer interface. Tap
the add icon and enter the USB stick file list;

7. Send the printing files to the printer.
A. send the files via network. 1Click [Add to task list]; 2Enter the name and click [Yes]; 3The files appear in the printing task list after the files sending finished.

5Choose one file and copy it into the printer by tapping the add icon.

B. Copy files into the printer by USB stick. 1Click [Save to the local]; 2Modify the file name and choose the saving path;

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8. Tap print icon and start printing.

10. Close the build chamber door gently by hand.

9. Install build plate: please follow the hints in the interface to install the build plate and tight the pressing nut counterclockwise.

11. Clean waste. Open the waste chamber, remove and clean the wastes box, Then put it back.

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Chapter 7 After-processing Guide

7.1 Support removal

The after-processing guide is the standard guide of removing FFMS3100 support. Please prepare some The actual results may be somewhat different from the following process. Please prepare the items in the next column before the procedure. Also, make sure that the room where the execution is performed is well ventilated or that the ventilation cover is placed.

· Magnetic agitators · Isopropanol · The protective glasses

· Beaker · PPG400 · Dust masks

· The net basket · Waterless ethanol · rubber gloves

1. Place the build plate on the heated platform of the magnetic agitator. Remove the model one by one when the support material is softened.
Note: there are a lot of thin printed objects on the build plate, please start heating from the all around to the center and remove the model carefully.

Note: please wear protective glasses, dust masks and rubber gloves before removing the support.

2. Pre-configure three dissolved solvents. Dissolved solvent 1, which be used first and to wash 90% support wax. (IngredientPPG4001ethanol2isopropanol2, The pre-prepared solvent should be shaken well before use.) Dissolved solvent II, used second to wash the remaining support wax in detail. (IngredientPPG4001ethanol2isopropanol2. The pre-prepared solvent should be shaken and mixed before use) Dissolved solvent III, which be used to clean the remaining solvent. IngredientPPG4001ethanol3isopropanol*3)

3. Put the beaker and other containers on the magnetic stirrer; add dissolved solvent I and turn on the heating to keep the temperature at 40 ; the temperature shall not exceed 43 .

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4. Remove the support materials Before dissolving the support, part of the support material can be stripped with tweezers to reduce the support removal time.

8. Check the degree of dissolving of the support material every 1 minute.

5. Put the models into the mesh basket; please do not put too many models for one time to avoid collision.
Note: The dissolving effect of solvents decreases with the increase in the number of uses, will not easily to remove the support materials. FlashForge recommends that no more than 100-120 grams of supporting material dissolved per liter of dissolved solvent. 9. Please take out the models on which the support material has been removed; do not let the models be immersed into the solvent for a long time.
6. Put the mesh basket into the beaker and adjust its height to keep a distance from the stirrer. 7. Turn on the stirring and gradually increase the rotating speed (the fast stirring speed is beneficial to the cleaning), and the speed shall not too fast to shake the models.
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10. Clean the solvent on the surface of the model via dissolved solvent II for 2-10min.
11. Remove the model from the mesh basket in dissolved solvent III for 20 seconds.

7.2 Clean up build plate

After each removal of the model, it’s necessary to clean up the build plate and plug it back into the printer. Follow these steps to clean up the build plate.

Before proceeding, prepare the following items:

· Magnetic stirrer

· Dust-free paper

· High temperature-resistant gloves.

1. Wear high-temperature gloves. 2. Preheat the build plate with a magnetic agitator. 3. Wipe with dustless paper after surface residue material is soften. 4. When cleaning the printing platform, make sure that both sides and surroundings of the build plate are cleaned.

Note: The build plate should remain clean before installing and using the build plate. Keep room temperature steady.

NoteThe wax objects can be picked up with a thin wire, or it can be picked up with a tweezers wrapped with a hose at the front. 12. The finished models can be dry in the air on absorbent papers or things alike.
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Chapter 8 Maintenance

There are some necessary maintenances for WaxJet® 400/410 series regularly.
Note: For routine maintenance, the printer must be on standby and a clean build plate must be installed.
Maintain the schedule
Note: Maintenance tasks must be performed regularly to ensure good operation of the equipment and the accuracy of printed objects.

Maintenance task Clean top fans filter Clean the primary efficient filter Replace the primary efficient filter Clean the waste box Daub oil for X-axis guide Daub oil for Y-axis guide and the motor
screw rod
Daub oil for Z-axis guide and the motor screw rod
Clean the X-axis base Clean internal dust
Clean dust around the sensors Clean the outer surface Clean build chamber Clean build plate Clean the touchscreen Clean MDM
Clean the carriage of printhead Clean the bottom side of Y-beam
Powder Removal for Pipes Clean the blade at HMS
Clean the planarizer and its blade

As needed

Every day

Every week

Every month Every half year

The recommended operating environment recommends

operating temperature range: 18-28 degrees C (64-82 degrees F)

Recommended temperature range: 18-24 degrees C (64-75 degrees F)

Recommended humidity range30%-70%

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Clean top fan filter
Open the protective fan cover along the corner of the fan shield.

Clean the primary efficient filter
Open the left door of printer first, then loose two screws by hands.

After a period of use, there has a lot of dust in the filter. Clean dust with a vacuum cleaner.
Remove the filter cover first and take out the filter.

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After a period of use, there has a lot of dust in the filter. Clean dust with a vacuum cleaner.

Clean the waste box Open the left door of printer first, and take the waste box out.

Replace the primary efficient filter
The primary efficient filter is used to remove particles, odors, and gases from the printing area. This filter can be found behind the machine on the right. Open the door and remove the black cover and the initial filter. Replace the new filter and install the initial filter and the black cover back into place.
Note: it is a replacement part. PTFE filter-P/N61000289001.

The waste wax produced in the process of printing and stored in the waste box. Install the clean waste box back to the printer after cleaning the waste box.

The filter that needs to be replaced

The new filter

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Daub oil for X-axis guide Wear the rubber glove and wet a dust-free cloth with ethanol.

Daub oil for Y-axis guide and the motor screw rod Daub oil on the Y-axis guide by brush.

Clean the guide by dust-free cloth.

Daub oil on the X-axis guide by brush.

Wear the rubber glove and apply grease to the Y-axis screw rod.

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Daub oil for Z-axis guide and the motor screw rod
Wear rubber gloves and sprinkle with a little ethanol on a dust-free cloth.

Clean the X -axis base
Check that the X-axis base is clean before each printing, follow these steps to clean the X-axis base: 1. Open the right door and move the build plate to home position; 2. Use a stainless steel scraper to clean the wax drops or wax blocks on the X-axis base.

Clean the guide by dust-free cloth. Daub oil on the Z-axis guide by brush.

3. Close the door.
Clean internal dust
Too much dust inside the equipment or failure to clean up the internal dust for a long time can cause nozzle damage, please follow these steps to clean up the internal dust: Use a vacuum cleaner to clean the wax dripping on the X-axis base.

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Use a vacuum cleaner to clean the dust on the filter.
Use a vacuum cleaner to clean the internal dust of the printer.
Clean dust around the sensors After long-term use, dust is deposited near the sensor and cleaned up. Follow the procedure below to clean.
Always wear rubber gloves when cleaning the proximity sensor. 1. Open the printing chamber. 2. Find the home sensor and the maximum position sensor. Clean photoelectric switch in the front of X-axis.
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Clean photoelectric switch in the front of Y-axis.
Clean photoelectric switch in the front of Z-axis.
Clean photoelectric switch in the back of X-axis.
3. Use a cotton swab to extract isopropyl ethanol and gently wipe all dust around the sensor. 4. After removing any dust around the sensor, close the printing chamber.

Clean the outer surface
Note: The device must be on standby before cleaning to avoid disruption of printing.
Do not remove any external panels while cleaning the printer. The panel can only be removed by a qualified FlashForge technical support representative.
Note: Only use non-abrasive, non-ethanolic cleaners to clean the surface. Never use multi-purpose cleaners that contain crude oil-based polishes such as wax water.
Wipe with a dry, clean, lint-free cloth to remove dust from the outside surface of the printer. Spray the clean cloth with a multi-purpose cleaner and gently wipe away the dust and oil stains on the outside surface of the printer.
Clean build chamber
Use a dust-free cloth to extract isopropanol to clean the building door. Gently wipe off the dust from the surface using a damp cloth.
Clean build plate
Note: before installation and use, please keep the build plate clean and keep the room temperature steady.
After each finish of printing, it is suggested to clean up the build plate and reinsert it into the printer. Follow these steps to clean up the build plate:
1. Use a flat blade or greased knife to remove excess auxiliary material from the build plate surface. 2. Spray the build plate with isopropanol (IPA) and wipe it with a paper towel. 3. Make sure that both sides of the build plate are cleaned.
Clean the touchscreen
Remove all printed parts before cleaning the screen. Prevents any operation on the printer from accidentally pressing the control key.
Spray water-based solvents, dust-free cloths, and never wipe or spray detergent directly onto the touch screen with a dry cloth. Gently wipe with a clean, dust-free cloth containing amino glass cleaners to remove dust and structural material residue from the touch screen.
Note: The following cleaning products will cause damage to the touch screen, do not use! · Dry cloth; · any cleaning product containing acetone, butronone or ethanol · Any abrasive cleaning product.

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Clean MDM
Note: When replacing the material box, there may be material that leaks into the feed silo socket after removing the box. If there is a large amount of material (the bottom is covered and touched to the box wall), do not place a cleaning material box in the socket, contact your dealer or FlashForge Account Manager.
Note: The material chamber is kept warm and avoid touching the side of the base during cleaning. Wear heat-resistant gloves and goggles.
Wear rubber gloves and sprinkle with a little ethanol on a dust-free cloth.

Clean the carriage of printhead (not the nozzles work area)
Wear rubber gloves and sprinkle with a little ethanol on a dust-free cloth.

Clean the wax and dust on the installation board of the printhead with the dust-free cloth.

Wipe the wax and dust from the nozzle mounting plate with a dust-free cloth.
Clean the bottom side of Y-beam Wear rubber gloves and sprinkle with a little ethanol on a dust-free cloth.

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Wipe the wax and dust on the whole Y-beam with the dust-free cloth.

Unload two fixing screws on the cover of the planarizer.

Powder Removal for Pipes Release the hook on both sides of the rear fan.

Unload the rubber pipe from the direct connection.

Clean up the dust in the pipe via the vacuum.

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Clean the blade at HMS Unload two fixing screws on the cover of HMS.

Unload two fixing screws on the cover of the planarizer.

Wear rubber gloves and sprinkle with a little ethanol on a dust-free cloth.

Clean the rubber blade with the dust-free cloth.

Unload the rubber pipe from the direct connection.

Clean up the dust in the pipe via the vacuum.

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Clean the planarizer and its blade
Wear rubber gloves and sprinkle with a little ethanol on a dust-free cloth.

Unload the cover for powder filter.

Release the hook on the both sides of the rear fan.

Clean the blade with the dust-free cloth in ethanol.

Unload two fixing screws on the cover of the planarizer.

Clean the planarizer from the back lower side of the printhead carriage with the dust-free cloth in ethanol.

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Chapter 9 Troubleshooting

If the printer detects an issue that may affect printing, it is indicated in the alert information page. This chapter introduce the troubleshooting and follow the steps to solve the main failures of ® WaxJet 400/410. If there are some issues not covered by this guide, or if you need to order replacement parts, contact your dealer or FlashForge Account Manager.

9.1 Shrink compensation

During the phase change from liquid to solid state, the thermoset material shrink. WaxJetPrint client software provides shrink compensation function to improve the accuracy of the model. The following are the shrink compensation defaults for all materials ® WaxJet (as of 2020501). The default values may be adjusted at any time without a software update notification.

Printer

Material X

WaxJet® 400/410 FFWJ1100 100.9%

Y 100.6%

Z 100%

Use the CAD program to check the exact X and Y dimensions of the model. · Most CAD programs and simple .stl file viewers will provide a way to view the model and its dimensions . · Record the actual X and Y dimensions as XCAD and YCAD.
Print and post-process the model and measure the printed objects. · It is recommended to measure the important dimensions of the geometry, measure in multiple areas and average it. · Measurements can be made using a caliper or better measurement method. · Record the X and Y dimensions of the printed model and mark it as XPART and YPART.
Determines the shrink scale
Use the following formula to calculate the scale: X-scale factor = 100% + (XCAD – XPART) / XPART x 100 (%) Y-scale factor = 100% + (YCAD – YPART) / YPART x 100 (%)
Example: The X dimension of the CAD model = 3.000″ The Y dimension of the CAD model =5.000″ The X-size of the printed part = 2.998″ The Y-size of the printed part = 4.989″ X-scale factor = 100% + (3.000 – 2.998) / 2.998 x 100 = 100.067% Y-scale factor = 100% + (5.000 – 4.989) / 4.989 x 100 = 100.22%

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Set the shrink scale
1. Open the WaxJetPrint client software and select Print > Setting >Connect machine.

3. Click + to add a new model, enter the new XYZ, then click yes and save the setting.

2. Choose the printing mode.

4. The printer has defaulted to a new set of shrink compensation values. The information window in the lower right corner shows the corresponding new maximum printable dimensions for the XYZ based on each shrink compensation values. You can now use these shrink compensation values when loading jobs and printing.

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9.2 Layout Guide for Models

9.2.1 Model slicing principle
Based on Cartesian Coordinate System, the XY plane images are riped according to the 1200DPI grid and Z axis is layered with 0.0158mm thickness. After riped, each pixel has only two states, with or without data. During the RIP, 50% will be adopted as the standard to judge whether the pixel is valid. If the model in a single pixel occupies more than 50%, the pixel will be determined as a valid one for printing. Otherwise it will be judged as invalid and will not be printed. As shown in the following figure: the green line is the edge of the 3D model, and the red grid is the valid data after RIP.
It can be seen that the data presents jagged fluctuations after RIP, which is inevitable. The larger the radian is, the more obvious the jagged fluctuations are. This is the point where attention should be paid to when placing or designing models.

9.2.2 Layout Rules
1. Basic Layout Rules
WaxJet400the printing time depends on the height of model.; WaxJet410the printing time depends on the height of model and the number of occupied lane; please reduce the height as much as possible to reduce the printing time. Try to place the models in one lane to avoid the doubled printing time in multi- lanes. Increase the distance between models spacing if space allows. A larger spacing is required for larger models than for smaller models. The printing effect of model surface is sorted in decrease turn: XY > XZ > XY. Please adjust the model surfaces in this order if necessary. The printing effect of non-support surface is superior to that of surface with support.
2. Layout for models in large curved surface
A certain angle from 10°to 25°shall be formed between the large curved surface of models and the flat surface of Coordinate System so as to aviod the jagged fluctuations after RIP.
3. Layout for models in large flat surface
For heat dissipation and other reasons, a lurch of 10 to 15 degrees between the flat surface and x-axis or y-axis can be created to improve the end results.
4. Stacking
Though possible, please avoid cascade printing as far as possible. If cascade printing is to be adopted, please ensure the number of layers is less than four. Besides, the printing result of lower layers will be worse than that of the top layer.
5. Cross-lane Layout
Avoid cross-lane layout as far as possible. If it’s a must, please choose those models with low accuracy requirements.

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9.3 Printhead Maintenance

9.3.1 Pepeated purge
1. introduction
Repeated purge is an automatic routine maintenance procedure. The blockage is to be removed from printhead after cleaning the flow channel and nozzles via the purged material. After purged the material, the HMS will clean up the residual material with the wiper and finally dump the waste material into the waste material basin.
2. Procedure
The procedure starts automaticly before printing. If the printheads are not in good conditions, please adopt the Repeated purge on the Diagnosisinterface. Manual cleaning can also be done on the X-Tools interface for clogged
3. X-Tools Interface
Based on the above automatic steps, operation under X-Tools mode is to be performed manually step by step, making it applicable to seriously clogged printheads.
9.3.2 Printhead Dredging
Feel free to dissolve the blockage in the nozzles with the dust-free cloth wetting by isopropanol if the printheads are seriously clogged. The specific steps are as follows:
Steps for isopropanol pad application: 1. Raise the Y-beam to a height convenient for operation; 2. Wipe the printhead carriage and periphery via the dust-free cloth with isopropanol; 3. Cover the dust-free cloth with isopropanol and fold it into a strip slightly larger than the nozzle area, and then pad it at the nozzle for about 5-10 seconds without any movement; 4. Manually purge the printhead for 2-3 times and set the time to 10 seconds.

5. Cover the dust-free cloth with isopropanol and pad it at the nozzle again, and then purge the printhead. Repeat this step for 2-3 times; 6. Print the test points or test strip to check the nozzle status; 7. Start the Repeated purgeif the nozzle does not operate well and confirm the nozzle status again.
Note: Please wear latex gloves during the whole process and ensure the cleanliness of isopropanol containers.

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9.3.3 Printhead Maintenance
1. The negative pressure will be utilized to keep the LOM of printhead to aviod the material dropping when 3D printer are inready status or working. As the negative pressure might inhale the impurities which can cause clogged nozzles, please keep the working environment clean as far as possible. There will be residual material around the printhead. Material are volatilized and crystallize after being exposed to the air for a long time, which can cause clogged nozzles. If necessary, wipe the nozzles with a dust-free cloth dipped in anhydrous ethanol. Please note that the nozzle area can only be wiped perpendicularly while the other areas can be wiped horizontally. 2. Please perform the shutdown on the machine if it is not used for a long period of time, for the material might deteriorate if being heated for a long time, which affects the service life of the printheads. 3. Please clean the wiper on HMS regularly via ethanol and dust-free cloth. Clean out the material residue first if there is any onto the wiper. 4. Occasionally there are material residue in the nozzles after HMS performed the cleaning. In this case, please clean the nozzles surface with a dust-free cloth and check to adjust the HMS wiper. 5. The printhead are parts in high precision which can not be cleaned with tools in high hardness or disassembled by non-professional personnel. As the printhead are sensitive to temperature, please clean the areas outside the nozzles regularly via a soft brush.
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9.4 Printer failure recovery

1. Printing is interrupted
Problem description: An error occurred in the printer or the working delay exceeded 30 minutes.
Troubleshooting steps: Check the alarm information page for errors that may cause delays, and solve main problems.
2. abnormal build plate sensor
Problem description: The sensor of the build plate may be stained and needs to be cleaned.
Troubleshooting steps: 2.1 Open the printing chamber; 2.2 Find the home sensor and the maximum position sensor; 2.3 Use a cotton swab dipped in isopropyl ethanol, gently wipe around the sensor to remove dust; 2.4 After removing the dust, close the printing chamber; 2.5 If the problem is not resolved, please contact your local service provider.
3. The planarizer motor stops rotating
Problem Description: If the build plate installed incorrectly or there are materials at the bottom of build plate, the build plate may be in high position, even a slight influence will cause the motor to stop.
Troubleshooting steps: 3.1 Open the printing chamber; 3.2 Remove the build plate; 3.3 Check the induction sensor and clean the surface and surrounding dust; 3.4 Replace the build plate; 3.5 Close the printing chamber and restart the printer; 3.6 If the problem is not resolved, please contact your local service provider.
4. Supply support/part materials problem
Problem description: The printer detects that the ink bottle has ink but cannot supply wax to the valvetank normally.
Troubleshooting steps: 4.1 Check the abnormal material bottle ; 4.2 Check the remaining material 4.3 Check the installation place 4.4 Unscrew the cap of the material bottle counterclockwise 1/2, and the material has been removed.
5. Abnormal material delivery
Problem description: insufficient materials.

Troubleshooting steps: 5.1 The ink bottle contains materials; 5.2 The ink bottle install right; 5.3 Unscrew the cap of the ink bottle 1/2 counterclockwise, and the material has been removed. If the material bottle has just been inserted and is in a cooling state, it may take 60-90 minutes to warm up to working temperature.
6. The build chamber is overheated
Problem description: Problem Description: The temperature of the build chamber is higher than the optimal temperature. If the temperature continues to be too high, the printer will suspend printing until the temperature drops.
Troubleshooting steps: 6.1 Check the ambient temperature, the best temperature range is 18°-24°C; 6.2 Check whether the PTFE filter and the air inlet filter are blocked. If necessary, please replace it; 6.3 Make sure that the printer is not placed beside a window in direct sunlight; 6.4 Make sure there is a distance of 30cm between the back of the printer and the wall.
7. The printer touch screen went dark
Problem description: The touch screen went dark, and the printer does not make any sound.
Troubleshooting steps: 7.1 Turn off the printer switch and wait for 30 seconds; 7.2 Unplug the power cord and wait for 10 seconds; 7.3 Make sure the printer switch is off; 7.4 Plug in the power cord and wait for 2 seconds. 7.5 Turn on the printer switch. The touch screen should be powered on, and the printer will start beeping for initialization in the next minute. If the problem is not resolved, please contact your local service provider.
8. The printer is powered on and the touch screen does not respond
Problem description: The printer is powered on, the screen UI is displayed (not a blank screen), but there is no response.
Troubleshooting steps: 8.1 Turn off the printer switch and wait for 30 seconds; 8.2 Unplug the power cord and wait for 10 seconds; 8.3 Make sure the printer switch is off; 8.4 Plug in the power cord and wait for 2 seconds; 8.5 Turn on the printer switch.

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The touch screen should be powered on, and the printer will start beeping for initialization in the next minute. The touch screen should be ready and communicate with the printer in about 2-3 minutes. If the problem is not resolved, please contact your local service provider.
9. The printer is powered on and the user interface is blank
Problem Description: The printer is powered on, the user interface is blank, and there is noise of fan and machine.
Troubleshooting steps: 9.1 Turn off the printer switch and wait for 30 seconds; 9.2 Unplug the power cord and wait 10 seconds; 9.3 Make sure the printer switch is off; 9.4 Plug in the power cord and wait 2 seconds. 9.5 Turn on the printer switch. The touch screen should be powered on, and the printer will start beeping for initialization in the next minute. The touch screen should be ready and communicate with the printer in about 2-3 minutes. If the problem is not resolved, please contact your local service provider.
10. Residues in valvetank
Problem Description: There are residues in valvetank.
Troubleshooting steps: 10.1 Do not install materials; 10.2 please contact your local service provider.
11. Cannot insert material bottle
Problem Description: Bottle shall not be inserted into the valvetank.
Troubleshooting steps: 11.1 Warm up the printer for 20 minutes; 11.2 Insert the material bottle, check whether the ink bottle is fully inserted, and click the material bottle in place; 11.3 If the problem is not resolved, please contact your local service provider.
12. Leaked material from material bottle
Problem Description: The material leakedwhen the material bottle was removed from the printer.
Troubleshooting steps: 12.1 Before removing the material bottle, turn the cap clockwise to close it; 12.2 Pull up the release wrench, and then pull up the material bottle. Please note that pulling up the release wrench when pulling out the material bottle may cause material to leak from the material bottle; 12.3 If you find residual material at the bottom of the valvetank, please contact your local service provider.

13. The ink bottle is inserted, but the printer does not recognize the material bottle.
Problem Description: The material bottle is inserted, but the material bottle is not detected. The material identification label may be missing or damaged.
Troubleshooting steps: 13.1 Confirm that the identification label above the handle of the material bottle is complete; 13.2 Insert the other material bottles with the same material type into the material socket; If the printer detects the material bottle, there is a problem with the RFID tag of the undetected material bottle. Please replace the material bottle. If the new material bottle do not detected, please contact your local service provider.
14. The noise of printer is loud
Problem Description: The printer occasionally makes a loud, rapid “click” noise.
Troubleshooting steps: This is normal. The material delivery system is supplying materials throughout the printer.
15. No build plate detected
Problem Description: The build plate is installed but not detected.
Troubleshooting steps: 15.1 Open the build chamber; 15.2 Remove the installed build plate and reinstall it. Make sure that the build plate is flat in the printer. If the problem is not resolved, please contact your local service provider.
16. The printer emits an odor
Problem Description: After printing for a period of time, the printed part material will emit odor.
Troubleshooting steps: 16.1 Replace the PTFE filter of the printer; 16.2 Increase the ventilation frequency of the environment 16.3 Move the printer to an area with better air circulation.

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9.5 Model quality problem recovery

1. Missing print
Problem Description: If the missing print is at the same location in multiple lanes and form from left to right in the X-Aixs .
Troubleshooting steps: 1.1 Perform printhead maintenance procedures; 1.2 If the problem is not still recovery after three times, please contact your local service provider.
2. Extra materials on the model surface: the part material are beyond the part itself.
Problem Description: Extra materials on the model surface: the part material are beyond the part itself.
Troubleshooting steps: 2.1 If there are materials dropped from the bottom side of printhead carriage, please wear the nitrile gloves to clean the residues near the printhead and planarizer. 2.2 If there are extra materials on the bottom side of the spray truck, please contact your local service provider.
3. Material gap
Problem Description: Problem description: There exists a material gap at the 1/3or 2/3 of the finished three channel model.
Troubleshooting steps: The printer needs calibration, please contact your local service provider.
4. Drop wax
Problem Description: The material drips onto the model or into the printing area.
Troubleshooting steps: The planarizer of the printer needs maintenance, please contact your local service provider.
5. Material uplift
Problem Description: A bulged or folded part is created at the 1/3or 2/3 of the finished three channel model because of extra materials.
Troubleshooting steps: The printer needs calibration, please contact your local service provider.

6. Snow-like material in build chamber
Problem Description: The formation of snowflake-like materials in build chamber is normal.
Troubleshooting steps: 6.1 Increasing the frequency of printer maintenance can effectively reduce the appearance of snowflake-like materials in printing chamber. 6.2 If the printed model is damaged due to accumulation of snowflake- like materials, please contact your local service provider.
7. The model curls during printing
Problem Description: The model is bent or curled, and the plane is not flat, curling occurs on the Z axis (vertical direction) of the printing platform.
Troubleshooting steps: 7.1 Check the environment temperature, the best temperature range is 18°-24°C (64°-75°F). 7.2 Check whether the PTFE filter and the air inlet filter are blocked. If necessary, replace it. 7.3 Make sure that the printer is not placed near a window exposed to direct sunlight. 7.4 Make sure there is a distance of 30cm between the back of the printer and the wall.
8. The part cannot be attached to the build plate.
Problem Description: The support material cannot be attached to the build plate.
Troubleshooting steps: 8.1 Before installing the build plate, please remove all dust from the printer. 8.2 Before using the build plate, please clean it up.

54

Chapter 10 After-sales Service Policy

The quality assurance of the WaxJet® 400/410 3D Printer (henceforth the Equipment) is directly provided by its original manufacturer Zhejiang Flashforge 3D Technology Co,. Ltd (henceforth the Flashforge) or the distributors authorized by the Flashforge. This after-sales service card is applicable to all Flashforge 3D printers delivered after June 1st, 2019.
In the event that You purchased Your 3D Printer directly from Flashforge as an authorized servicing reseller or an end customer in which Flashforge continues to directly provide service on that 3D Printer, this warranty is provided to You directly from 3D Flashforge.
Alternatively, if You are an end customer which purchased Your 3D Printer from an authorized servicing res eller that is providing You service on that printer or Your service has been transferred from Flashforge to an authorized servicing reseller, this warranty is provided to You from such authorized servicing reseller.
Please note also the following: 1. The warranty will start at the earliest of (i) the date of installation of the WaxJet® 400/410 3D Printer or (ii) three hundred and sixty five (365) days after the WaxJet® 400/410 3D Printer is shipped from Flashforge to You or to the reseller that sold the WaxJet® 400/410 3D Printer to You, and the warranty will continue for twelve (12) months. The warranty includes no additional coverage beyond the general coverage discussed above.
2. For all end users, please submit the Flashforge After-sales Service Request if any equipment damage occurs because of product quality problems within the warranty period. According to the problems reflected in the Flashforge After-sales Service Request, the corresponding after-sales engineer will take the initiative to contact you and solve the problem regarding the Equipment. If you are unable to offer a complete After-sales Service Request, the Flashforge reserves the right to reject offering the warranty service.
3. One thing to be noted for end users is that your warranty service may be transferred to the distributors authorized by the Flashforge. Please contact the Flashforge After-sales Department in advance to make sure your warranty service.
4. Before the first use, please acquire the Equipment Operation Certificate, or employ a staff who has been trained by the Flashforge and has acquired the Equipment Operation Certificate to ensure the normal operation of the Equipment.

5. This After-sales Agreement applies only to the core machine and machine housing components of Our proprietary 3D Printers, such as their electronics modules and elevator assemblies (the “Equipment”) and excludes all software and consumable parts, including the plastics, resins, powders, binders, infiltrants or related compounds used to create models and prototypes.
6. The following accessories are not within the guarantee range: Build plate, USB stick, Part MaterialSupport MaterialNitrile glovesSpatuladust-free clothPower Supply Magnetic stirrerHeating tableStainless steel basin Stainless steel colandertrayMeasuring cupStainless steel tweezersOxygen pumpWater bathWaster Bag wrenchfilterfilter spongefusekit and in-bag tool.
7. The following are beyond the guarantee range: You are unable to provide a valid after-sales card or the item of the equipment is inconsistent with the one listed on the after-sales card. The equipment and its components are beyond the warranty period. The mechanical faults caused by events external to the Equipment (floods electrical surges or the like). Parts other than Genuine 3D Parts have been used . “Genuine 3D Parts” are those parts, components, materials,and consumables manufactured by the Flashforge The Equipment has been modified, maintained, or assembled by any party other than the Flashforge, Our direct subcontractors, or a reseller that We have authorized to service the Equipment. The equipment is not used in accordance with our After-sales Training and the user’s manual. Equipment failure or damage caused by wrong installation and improper use. Equipment failure or damage caused by the use of equipment in non specified working environment. Equipment failure or damage due to personal misuse such overload). Equipment failure or damage caused by improper maintenance (moisture, mildew or exposure to extreme weather). 11 Normal wear, aging or appearance scratch or defect caused by operation.

55

8. The replacement parts mentioned in this after-sales service,which maybe new or refurbished. The company ensures the complete function of the replacement parts. Any replacement parts provided for the Equipment will be warranted only for the remainder of the original warranty period.
9. Flashforge or Our authorized servicing reseller, as applicable, will be responsible only for those defects or other non-conformities then under warranty and which have been reported in a timely manner. Liability under the warranty is limited to bringing the Equipment into compliance by repairing or replacing the defect using either new or refurbished Genuine 3D Parts.
10. Please send the defective parts in original packing to a repair depot at the location specified by the Flashforge or Our authorized servicing reseller,as applicable. If the original packing has been missing, please turn to the Flashforge for the packing standard and pack the goods as required. You must send it to the applicable depot using a delivery method that ensures receipt within thirty (30) calendar days of the date You were sent the advance shipment.
11. If you adopt the wrong packaging, or we haven’t received the defective parts within the specific time period, or the damage is not consistent with what you submitted, we Flashforge have the rights to refuse your request for warranty service and you are supposed to purchase the new parts for repair.

12. this warranty is the only warranty provided for the equipment. software is subject to separate warranty under an applicable end user license agreement. to the maximum extent permitted by law, flashforge expressly disclaims all other warranties for the 3d printer and each of its components, whether those warranties are express, implied,or statutory including warranties of non-infringement, merchantability, and fitness for purpose.
13. Warranty freight clause. When the spare parts within the warranty are confirmed by the company’s after-sales engineers to return to the factory for repair, both parties shall share the freight according to the following conditions: The Flashforge bears the round-trip freight if the delivery period is within 1-6 months. The Flashforge bears the delivery freight and the terminal customer bears the return freight if the delivery period is within 6-12 months. The end customer shall bear the round-trip freight if the spare parts are beyond the scope of warranty and are confirmed to be returned to the factory for repair.

56

Chapter 11 Help and support
Note: It is suggested to contact the dealer first when you need help. If the certified partner cannot provide assistance, you can call the Flashforge customer support hotline. Before calling customer support for questions, please get the following information in advance: · WaxJet® 400/410 printer serial number: The printer serial number is printed on the label on the back of the printer. You can also check the serial number in the user interface tap the interface Tools> Printer Information.
S/N: FFGB**
· A brief description of the problem, including accurate error message content. · The time of the problem occurred. For example, when starting or ending printing and submitting a job, or when restoring the state before shutdown, etc.
Customer Support Hotline: 400-886-6023
After-sales customer service QQ: 2850862986 / 2850863000 / 2853382161
57

———————————————————– 58

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58

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65

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· WaxJet® 400/410 >
S/N: FFGB**
· ·
400-886-6023
QQ 2850862986 / 2850863000 / 2853382161
109

Zhejiang Flashforge 3D Technology Co,. Ltd.

[email protected]

After-Sales Service: [email protected]

400 886 6023 Tel: +86 579 82273989

www.sz3dp.com Web: www.flashforge.com

518 Add: 2/F, No.518, Xianyuan Road, Jinhua, Zhejiang, China

References

• Thingiverse - Digital Designs for Physical Objects
• 浙江闪铸集团有限公司 - 工业3d打印品牌-闪铸3d打印厂家【官网】

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