TCL 43C645 43 Inch QLED 4K Google TV User Manual

TCL 43C645 43 Inch QLED 4K Google TV User Manual

Important information

Safety
Ensure that your domestic mains supply voltage matches the voltage indicated on the identification sticker located at the back of your set. Where the mains plug, AC inlet or an appliance coupler is used as disconnect device, it shall remain readily operable. On certain models, the light indicator is located at the side of the TV set. The absence of a light indication at the front does not mean that the TV set is fully disconnected from the mains. To disconnect the TV set completely, the mains plug must be pulled out. The TV set’s components are sensitive to heat. The maximum ambient temperature should not exceed 35º Celsius. Do not cover the vents at the back or sides of the TV set. Leave sufficient space around it to allow adequate ventilation. Install the appliance away from any source of heat (fireplace, etc.) or appliances creating strong magnetic or electric fields.

Moisture in rooms where the set is installed should not exceed 75% humidity. Moving the set from a cold place to a warm one can cause condensation on thescreen (and on some components inside the TV set).Let the condensation evaporate before switching the TV set on again. The or POWER/ button on the TV set or the button on the remote control can be used to switch it on and put it into standby mode. If you are not going to be watching the TV for a lengthy period of time, switch it off completely by removing the plug from the mains power socket. During thunderstorms, we recommend that you disconnect the TV set from the mains and aerial so that it is not affected by electrical or electromagnetic surges that could damage it. For this reason, keep the mains and aerial sockets accessible so they can be disconnected, if necessary. Unplug the TV set immediately if you notice it giving off a smell of burning or smoke. You must never, under any circumstances, open the TV set yourself, as you run the risk of an electric shock in doing so.

The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases shall be placed on the apparatus. Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like. To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
• ALWAYS use furniture that can safely support the television set.
• ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.
• ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.
• ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
• NEVER place a television set in an unstable location.
• NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.
• NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television  is placed.
  If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

 Equipment with this symbol is a Class II or double insulated electrical appliance. It has  been designed in such a way that it does not require a safety connection to electrical earth. Equipment without this symbol is a Class I electrical appliance. It shall be connected to a mains socket outl

 To prevent the spread of fire, keep candles or other open flames away from this product at all times.

 This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product

 This symbol indicates that the fuse may be in the neutral, and that the mains shall be disconnected to de-energize the phase conductors.

To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. To reduce the risk of RF exposure, the use distance of this apparatus should be at least 100cm. If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is grounded by a skilled person so as to provide some protection against voltage surges and built-up static charges.

TV screen
The TV screen used in this product is made of glass. Therefore, it can break when the product is dropped or impacted upon by other objects. The TV screen is a very high technology product, giving you finely detailed pictures. Occasionally, a few nonactive pixels may appear on the screen as a fixed point of blue, green or red. This does not affect the performance of your product

Care
Use a glass-cleaning product to clean the screen and a soft cloth and mild detergent to clean the rest of the set.
Important: Using strong detergents, alcohol-based and abrasive products may damage the screen. Dust the vents at the back and sides regularly. Using solvents, abrasive or alcohol-based products could damage the TV set. If an object or liquid enters the appliance, unplug it immediately and have it checked by an authorized engineer. Never open the appliance yourself since this may put you at risk or damage the appliance

ESD regulation
This apparatus meets ESD performance criteria. In case the apparatus does not recover in Ethernet connection mode or USB playing mode due to electrostatic discharge, user intervention is required.

Bluetooth function notice
Bluetooth® technology (if available in your TV) uses 2.4GHz frequency thus close proximity to WiFi access points, routers or microwave ovens might interfere with Bluetooth audio streaming. If you face interruptions in audio reception, you should restart your Bluetooth device to find frequency with less interferences and if you continue to face issues you should move closer to TV or increase space between TV and source of interferences.

Bluetooth declaration ID: D056959

Information for Users on Disposal of Old Equipment and Batteries

 These symbols indicate that the electrical and electronic equipment and the battery with this symbol should not be disposed of as general household waste at their end-of-life. Instead, the products should be handed over to the applicable collection points for the recycling of electrical and electronic equipment as well as batteries for proper treatment, recovery and recycling in accordance with your national legislation and the Directive 2012/19/EU, 2006/66/EC and 2008/12/ EC.

 By disposing of these products correctly, you will help to conserve natural resources and will help to prevent potential negative effects on the environment and human health which could otherwise be caused by inappropriate waste handling of these products. For more information about collection points and recycling of these products, please contact your local municipal office, your household waste disposal service or the shop where you purchased the product. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation

Declaration of Conformity
Hereby, TCL declares that the radio equipment type TV is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.tcl.com. Choose the model name and go to DOWNLOADS

Applies to products intended for the UK market.
Hereby, TCL declares that the radio equipment type TV is in compliance with the relevant UK statutory requirements. The full text of the UK declaration of conformity is available at the following internet address: www. tcl.com. Choose the model name and go to DOWNLOADS.

Connections

Connect the power and antenna
To switch on TV after connecting power cord, press or POWER/ .

Notes:

• Position of power socket varies according to TV model.
• Disconnect the power cord before connecting devices.
  

Connect Blu-ray Disc player, HD game console, HD camcorder, headphones, CI module

Connect to the Internet

Note: The following instructions are just the usual ways to connect your TV to the wired or wireless network. The connection method may be different depending on your actual network configuration. If you have any questions about your home network, please refer to your Internet service provider.

Wired connection

Wireless connection

Network settings:

1. Press on the remote control to display the dashboard menu.
2. Select Settings and press OK to enter the settings menu.
3. Press / to select Network and Internet, press OK to enter the submenu and follow the on-screen guidance to set up your network.

Notes:

• Your TV might not have all connectors visible on diagram above. Number of USB and HDMI ports may vary  according to TV model.
• Button and connector locations may vary according to TV model.
• USB connectors are for data input from USB drives and for connecting other relevant USB devices where applicable.
• All USB devices have to be directly connected to TV set without cable extenders. In case extender is required, maximum 50cm length is recommended. Longer extenders should have ferrite beads.
• eARC/ARC (enhanced Audio Return Channel / Audio Return Channel) function is only supported on the HDMI port identified with eARC/ARC. To use eARC/ARC function, please turn on CEC function first as described in the CEC section.
• It is recommended to use high quality and well shielded HDMI cables to avoid possible interferences.
• Please use headphones with 3.5mm TRS connector. Excessive sound pressure from headphones can cause hearing loss.

Getting started

Exclusive Remote control
Most of your television’s functions are available via the menus that appear on the screen. The remote control supplied with your set can be used to navigate through the menus and to configure all the general settings.

 To switch the sound off and back on.
 Standby / quit standby.
Numeric buttons To enter channel numbers or a digit.
 To select input source.
 To display the Quick Settings panel.
Colour buttons To select tasks or Teletext pages; to be used for HbbTV function.
 To access User Center.
 Press the Google Assistant button on your remote to talk to the Google Assistant. (Available only in Google TV mode and when the network connection is normal.)
 To display the dashboard menu.
 Navigation direction buttons.
OK To confirm an entry or selection. (Available to display the channel list in TV mode.)
 To return to the previous menu or quit an App.
 To access the Smart TV homepage.
 To access the Electronic Programme Guide (only available for digital channels). Or access to DTV EPG. (Available only in Google TV mode.)
 To control the volume.
LIST To access DTV channel list.
 To access freeviewPlay.
 To display programme information, if available.
 To change channels.
NETFLIX To access Netflix if available.
prime video To access Prime video if available.
Youtube To access YouTube if available.
TCL CHANNEL To access TCL Channel.
TCL HOME To access TCL Home.
Web To access TCL BrowseHere.

Notes:

• This remote control is available only for selected models. The remote control type may be changed without notice.
• The App buttons may differ depending on the model. The App button is used for accessing the corresponding App.
• Follow the on-screen guide to pair the remote control with the TV when pressing the Google Assistant button for the first time.
• Google TV is the name of this device’s software experience and a trademark of Google LLC.
• The Google Assistant is not available in certain languages and countries.

Installing batteries

1. Push to open the back cover as illustrated.
2. Insert two AAA batteries according to the polarities marked on the batteries case.
3. Replace the back cover as illustrated.
   

CAUTION: Risk of fire or explosion if the battery is replaced by an incorrect type.

Important: Batteries shall not be exposed to excessive heat such as sunshine, fire or the like. Remove batteries when the remote control is not to be used for a long time. Batteries left in equipment may cause damage through deterioration and corrosive leakage, invalidating the guarantee. To protect the environment use local recycling facilities for battery disposal. Dispose of used batteries according to the instructions.

CAUTION: Risk of explosion if batteries are replaced by an incorrect type. Replace only with the same or equivalent type recommended by the equipment manufacturer. If the batteries in your remote control are run down, you can use the button on your TV set. You can turn on the TV from standby mode by pressing the button on your TV set. While the TV is on, the multi- function menu appears by pressing the button on your TV set. For more information about how to use the multi-function menu, please refer to the figure below.

• Press the button to move the highlight to the next function selection.
• Press and hold the button for more than 2 seconds to confirm your selection.
  Note: Please refer to the Quick Start Guide to find the button on your TV set.

Switch the TV on and off

1. When the power cord is connected, the TV will be turned on directly or be in standby mode. If the TV is in  standby mode, press the or POWER/ button on the set or the button on the remote control to turn it on.
2. To put the TV into standby mode, press the button on the remote control. The TV set remains powered up, but with low energy consumption.
3. To switch the TV off, unplug the mains plug from the mains outlet.

Note: In order to save energy and protect environment, certain models are designed with a relay switch. It is normal phenomenon if you hear the sound of the relay when you turn on or off the TV set.

Initial setup
The first time you switch the set on, the Welcome screen appears, which guides you through the initial setup process. Follow the on-screen instructions to finish the initial setup process such as selecting the language, connecting to the network, scanning channels, and more. During each step, either make a choice or skip the step. If you skip a step, you can perform the setup later from the settings menu.

Note: If the channel search retrieved only the analogue channels it could be caused by poor broadcasting and therefore is not covered by manufacturer warranty. Manufacturers cannot be held responsible for lack of or poor broadcasting in some areas.

Basic TV operations

Accessing channels
Using the Navigation Direction buttons: press / on the remote control to scroll through the channels.
Using the OK button: press the OK button to display the channel list and press / / / and OK to select channels.
Using the CH / buttons: press the CH / buttons on the remote control to scroll through the channels.
Using the LIST button: press the LIST button on the remote control to display the channel list and press / / / and OK to select channels.

Watching connected devices
Press on the remote control to display the source list. Press / to select TV or other input sources and press OK to confirm.

Using more of your TV

Installing channels
This section describes how to search and store channels automatically. This may be done in any of the cases below:

• you have skipped the channel installation step in the initial setup;
• you are prompted that there are no channels in TV mode;

1. In TV mode, press on the remote control and select Settings > Channels and inputs > Channel > Channel scan. Press OK / to enter.
2. The TV installs and arranges channels according to your country or region. Press / to select Country/Region, and press OK / to enter.  Enter the password you have set in the Settings > System > Lock menu. Press / to select your country or region and press OK to confirm.
3. Press / to select Automatic search and press OK to enter.
4. Press / to select Tuner mode and press / to select Cable, Antenna or Satellite. (Note: Satellite option is available only in selected models.)
5. Press / to select other options to configure.
6. After configuration is completed, press to select Search and press OK to start scanning channels.
7. The channel search may take a few minutes. After the automatic search, channels are arranged in a preset order. If you want to edit the channel list, press on the remote control, select Settings > Channels and inputs > Channel > Edit Channels and press OK to enter.

Note: Channel organizer option is not available when Tuner mode is set to Antenna and Country/Region is set to United Kingdom.

Common interface

Encrypted digital TV channels can be decoded with a common interface module and a card provided by a digital TV service operator. The common interface module may enable several digital services, depending on the operator and services you choose (for example, pay TV). Contact your digital TV service operator for more information about services and terms

Accessing common interface services
After inserting and activating the common interface module, press on the remote control, select Settings > Channels and inputs > Channel > Common interface and press OK to enter. This menu option is only available if the common interface module is correctly inserted and activated. On-screen applications and content are provided by your digital TV service operator.

Turning on/off subtitles

1. Press on the remote control, select Settings > Channels and inputs > Channel > Subtitle and press OK / to enter.
2. Select the Subtitle option, and press OK to toggle between on or off.
3. Press to return to the previous menu.

Selecting a subtitle type on digital TV channels

1. Press on the remote control, select Settings > Channels and inputs > Channel > Subtitle > Subtitle type and press OK / to enter.
2. Press / to select a subtitle type and press OK to confirm. You can select Hearing impaired to display the hearing impaired subtitles with your selected language.
3. Press to return to the previous menu.

Using Teletext

Selecting decoding page language

1. Press on the remote control, select Settings > Channels and inputs > Channel > Teletext > Decoding page language and press OK / to enter.
2. Press / to select a proper type of language in which Teletext will display and press OK to confirm.
3. Press to return to the previous menu.

Digital Teletext language
On digital TV channels, depending on the broadcaster, you may be able to enjoy a service with multiple initial Teletext pages in different languages. This function allows you to select an available language as primary language, which relates to different initial Teletext pages.

1. Press on the remote control, select Settings > Channels and inputs > Channel > Teletext > Digital teletext language and press OK / to enter.
2. Press / to select a language and press OK to confirm.
3. Press to return to the previous menu.

Using EPG (Electronic Programme Guide)

EPG is an on-screen guide that displays scheduled digital TV programmes. You can navigate, select andview programmes.

1. Press on the remote control, select Settings > Channels and inputs > Channel > EPG and press OK to enter, or press on the remote control (if available), the Programme Guide menu will appear, which allows you to get information about the current or next programme playing on each channel. Navigate through the different programmes using the / / / buttons on the remote control.
2. Use the related buttons shown at the left of the screen to view EPG.
   • Filter: Program guide filter for digital TV programs.
   • Navigate through the different types using the / buttons on the remote control.
   • Select one or more types, which you want to highlight from the type list, press OK to select or deselect. A checkmark will appear to the left of the type when selected.
   • Schedule List: Press the OK button to enter, then select Schedule reminder to set Channel, Date,  Reminder time and Repeat.
3. Press to return to the previous menu.

Networked waking up
This function allows you to turn on your TV from standby mode via a network. To use this function, please make sure:

1. Your TV is connected to an effective wireless home network.
2. The desired controller, such as a smartphone, is connected to the same wireless network as your TV.
3. An App which supports networked waking up function, such as Youtube, has been installed into the controller.
4. In Google TV mode, press on the remote control, select Settings > Network and Internet > Network Standby and press OK to turn it on. When the TV is in networked standby mode, you can use the App to wake up the TV remotely

Notes:

• This feature is disabled if you press and hold the button on the remote control and confirm to  shut the TV down.
• Before using the feature of networked waking up, make sure the Quick start function is enabled.
• This function may not be available for certain models.
• This feature is only available in Google TV mode.

Reset to factory default settings
Allows you to reset the TV to factory default settings.

1.  Press on the remote control, select Settings > System > About > Reset > Factory reset and press OK to enter.
2. Select the Factory reset option and press OK to enter.Then select Delete everything and press OK to confirm.
3. Enter the password you have set or the PIN according to the on-screen prompt.
4. Select OK and press OK to confirm.
5. The Welcome screen appears. Follow the instructions in the section Initial setup.

Other information

Password in Parental Control

• Set the password in the Settings > System > Lock menu.
• The super password is 0423. If you forget your code, enter the super password to override any existing codes.

Troubleshooting

Please check the following list before requesting service.
There is no picture or sound.

• Make sure the power cord is properly inserted in the power outlet.
• Make sure the source type is set correctly.
• Make sure the antenna is properly connected.
• Make sure the volume is not set to minimum or the sound is not set to mute.
• Make sure the headphones are not connected.
• The TV may be receiving a signal other than from TV broadcasting stations.

Picture is not clear.

• Make sure the antenna cable is properly connected.
• Consider whether your TV signal is being properly received.
• Poor picture quality can occur due to a VHS camera, camcorder, or other peripheral being  connected at the same time. Switch off one of the other peripherals.
• The ‘ghost’ or double image may be caused by obstruction to the antenna due to high-rise buildings or hills. Using a highly directional antenna may improve the picture quality.
• The horizontal dotted lines shown on the pictures may be caused by electrical interference, e.g., hair dryer, nearby neon lights, etc. Turn off or remove these.

Picture is too dark, too light or tinted.

• Check the colour adjustment.
• Check the brightness setting.
• Check the sharpness function.

Remote control does not work.

• Check the batteries of the remote control.
• Make sure the remote sensor window on the TV front is not under strong fluorescent lighting.
• Try to clean the remote sensor window on the TV front with a soft cloth.

Radio Information

• Bluetooth® transmitter frequency range: 2402 – 2480MHz
• Bluetooth® transmitter power: 6dBm (+/-4dB)
• 2.4G Wi-Fi transmitter frequency range: 2412 – 2472MHz
• 2.4G Wi-Fi transmitter power: 14dBm (+/-2dB)
• 5G Wi-Fi transmitter frequency range:
  • Band 1: 5150 – 5250MHz
  • Band 2: 5250 – 5350MHz
  • Band 3: 5470 – 5725MHz
  • Band 4: 5725 – 5850MHz
• 5G Wi-Fi transmitter power: 14dBm (+/-2dB)
• DVB-T/T2/C tuner frequency range: 50.5 – 858MHz
• DVB-S/S2 tuner frequency range: 950 – 2150MHz
• Operation of 5150 – 5350MHz is restricted to indoor use only.

OSS Notice
This product uses the GPL (Version 2 and 3) and LGPL (version 2.1) and MPL (version 1.1). To send inquiries and requests for questions regarding open source, contact nearest TCL office. This product uses some software programs which are distributed under the Independent JPEG Group. This product uses some software programs which are distributed under the libpng Project. This product uses some software programs which are distributed under the Freetype Project. This product uses some software programs which are distributed under the zlib Project. This product uses some software programs (libxml2, curl, expat, c-areas) which are distributed under the MIT. This product uses CyberLink for C which is distributed under the Open Source Project. This product uses opensl, xerces which is distributed under the Apach License Project.

[Legal Statement] of TCL – manufacturer of this TV set
Due to the various capabilities of products featuring the SmartTV – Services, as well as limitations in the available content, certain features, applications, and services may not be available on all devices or in all territories. Some features on SmartTV may also require additional peripheral devices or membership fees that are sold separately. Please visit our website for more information on specific device information and content availability. The services and availability of content through SmartTV are subject to change from time to time without prior notice.

All content and services accessible through this device belong to third parties and are protected by copyright, patent, trademark and/or other intellectual property laws. Such content and services are provided solely for your personal noncommercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider. Without limiting the foregoing, unless expressly authorized by the applicable content owner or service provider, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through this device.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE DEVICE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE AND ACCURACY IS WITH YOU. THE DEVICE AND ALL THIRD PARTY CONTENT AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TCL EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE DEVICE AND ANY CONTENT AND SERVICES, EITHER EXPRESS OR, IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON- INFRINGEMENT OF THIRD PARTY RIGHTS. TCL DOES NOT GUARANTEE THE ACCURACY, VALIDITY,

Third party services may be changed, suspended, removed, terminated or interrupted, or access may be disabled at any time, without notice, and TCL makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which TCL has no control. Without limiting the generality of this disclaimer, TCL expressly disclaims any responsibility or liability for any change, interruption, disabling, removal of or suspension of any content or service made available through this device. TCL may impose limits on the use of or access to certain services or content, in any case and without notice or liability. TCL is neither responsible nor liable for customer service related to the content and services. Any question or request for service relating to the content or services should be made directly to the respective content and service providers.

References

• TCL Electronics - Shop Home Appliances & Entertainment - TCL UK
• TCL Electronics - Shop Home Appliances & Entertainment - TCL UK

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