Thermador PCG305W 30 Inch Stainless Steel Gas Rangetop User Guide

Thermador PCG305W 30 Inch Stainless Steel Gas Rangetop User Guide

IMPORTANT SAFETY INSTRUCTIONS

READ AND SAVE THESE INSTRUCTIONS

This Use and Care Guide explains the basics of operating your appliance and those safety measures that must be followed. For complete and safe installation information, refer to the Installation Instructions included with the appliance.
All product manuals may be downloaded online at www.thermador.com/us/support /owner-manuals.
INSTALLER: Please leave these instructions with this unit for the owner.
OWNER: Please retain these instructions for future reference. Read all safety instructions before operating the appliance. Have the installer show you where the electric circuit breaker and the gas supply shut-off valve are located so you know how and where to turn off the gas and electricity to the appliance.

Safety definitions

WARNING: This indicates that death or serious injuries may occur as a result of non-observance of this warning.

CAUTION: This indicates that minor or moderate injuries may occur as a result of non-observance of this warning.

NOTICE: This indicates that damage to the appliance or property may occur as a result of non-compliance with this advisory.

Note: This alerts you to important information and/or tips.

Please read carefully

WARNING
Never Operate the Top Surface Cooking Section of this Appliance Unattended

• Failure to follow this warning statement could result in fire, explosion, or burn hazard that could cause property damage, personal injury, or death.
• If a fire should occur, keep away from the appliance and immediately call your fire department. DO NOT ATTEMPT TO EXTINGUISH AN OIL/GREASE FIRE WITH WATER.

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury or death.

DO NOT store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS

• DO NOT try to light any appliance.
• DO NOT touch any electrical switch.
• DO NOT use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.

Installation and service must be performed by a qualified installer, service agency or the gas supplier.

WARNING—ALL APPLIANCES

• Proper installation – Be sure your appliance is properly installed and grounded by a qualified technician.
• Never use your appliance for warming or heating the room.
• Do not leave children alone – Children should not be left alone or unattended in area where an appliance is in use. They should never be allowed to sit or stand on any part of the appliance.
• Wear proper apparel – Loose-fitting or hanging garments should never be worn while using the appliance.
• User servicing – Do not repair or replace any part of the appliance unless specifically recommended in the manual. All other servicing should be referred to an authorized service provider.
• Storage in or on appliance – Flammable materials should not be stored in or near the appliance. To eliminate risk of burns or fire caused by reaching over heated surface units, cabinet storage located above the surface units should be avoided.

WARNING—ALL APPLIANCES

• Do not use water on grease fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
• Use only dry potholders – Moist or damp potholders on hot surfaces may result in burns from steam. Do not let a potholder touch hot heating elements. Do not use a towel or other bulky cloth.

WARNING—SURFACE COOKING UNITS

• Use proper pan size – This appliance may be equipped with surface burners of different sizes.
  Select utensils having flat bottoms large enough to cover the surface burner. The use of undersized utensils will expose a portion of the burner to direct contact and may result in ignition of clothing. Proper relationship of utensil to burner will also improve efficiency.
  The flame size should not extend beyond the edge of the cooking utensil. This instruction is based on safety considerations.

• Never leave surface burners unattended at high heat settings – Boil-over causes smoking and greasy spillovers that may ignite.

• If applicable, make sure drip trays are in place – Absence of these trays during cooking may subject wiring or components underneath to damage.

• Protective liners – Do not use aluminum foil to line oven bottoms. Improper installation of these liners may result in a risk of electric shock, or fire.

• Glazed cooking utensils – Only certain types of glass, glass/ceramic, ceramic, earthenware, or other glazed utensils are suitable for range-top service without breaking due to the sudden change in temperature.

• Utensil handles should be turned inward and not extend over adjacent surface units – To reduce the risk of burns, ignition of flammable materials, and spillage due to unintentional contact with the utensil, the handle of a utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.

• Clean the cooktop with caution – If a wet sponge or cloth is used to wipe spills on a hot cooking area, be careful to avoid steam burns. Some cleaners can produce noxious fumes if applied to a hot surface.

• Do not soak removable heating elements – Heating elements should never be immersed in water.

WARNING—GLASS/CERAMIC COOKING SURFACES

Do not cook on a broken cooktop – If cooktop should break, cleaning solutions and spillovers may penetrate the broken cooktop and create a risk of electric shock.
Contact an authorized service provider immediately.

WARNING—INDUCTION SURFACES

Do not place metallic objects such as knives, forks, spoons, and lids on the cooktop surface since they can get hot.

WARNING—DEEP FAT FRYERS

Use extreme caution when moving a grease kettle or disposing of hot grease.

WARNING—VENTILATING HOODS

• Clean ventilating hoods frequently – Grease should not be allowed to accumulate on hood or filter.

• This appliance should not be installed with a ventilation system that directs air in a downward direction toward the appliance. This type of ventilation system may cause ignition and combustion problems with the appliance resulting in personal injury, property damage, or unintended operation.
  Ventilating systems that direct the air upwards do not have any restriction.
  An air curtain or other overhead range hood, which operates by blowing a downward airflow onto a range, shall not be used in conjunction with a gas range unless the hood and range have been designed and tested in accordance with the Standard for Domestic Gas Ranges, ANSI Z21.1 • CSA 1.1, and listed by an independent testing laboratory for combination use.

• When flambéing foods under the hood, turn the fan on

WARNING—IN CASE OF AN ELECTRICAL FAILURE

If a gas control knob is turned ON and there is no electrical power to operate the electronic igniters on the burners, turn OFF the gas control knob and wait 5 minutes for the gas to dissipate before lighting the burner manually.
To light the burners manually, carefully hold a lighted match to the burner ports and turn the gas control knob to HI. During a power failure, you can use the standard burners, but each must be lit with a match.
Do not attempt to light an XLO® burner manually. These burners are equipped with the ExtraLow® feature and cannot be lit manually.

CAUTION

Do not store items of interest to children above or at the back of the appliance. If children should climb onto the appliance to reach these items, they could be seriously injured.

Do not use the grill plate accessory for cooking excessively fatty meats or products which promote flareups.

When cooking fatty or oily foods on burners, the grill, or the griddle, adjacent gas burners can ignite airborne fumes. Use caution to avoid burns.

IMPORTANT: There is a possibility to discolor the back wall under certain cooking conditions.

DO NOT store or use corrosive chemicals, vapors, flammables, or nonfood products in or near this appliance.
It is specifically designed for use when heating or cooking food. The use of corrosive chemicals while heating or cleaning will damage the appliance and could result in injury.

DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time to cool. Among these areas are the cooktop and surfaces facing the cooktop.

SMART-ENABLED APPLIANCES—REMOTE OPERATION

This appliance may be configurable to allow remote operation at any time. Do not store any flammable materials or temperature sensitive items inside, on top or near surface units of the appliance.

REQUIREMENTS AND STANDARDS

• The appliance must be electrically grounded in accordance with local codes or, in the absence of local codes, with the with the National Electrical Code, NFPA 70 or the Canadian Electrical Code, CSA C22.1.
• Installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas Code, ANSI Z223.1/NFPA 54 or, in Canada, the Natural Gas and Propane Installation Code, CSA B149.1.
• Installation of appliances designed for manufactured (mobile) home installation must conform with the Manufactured Home Construction and Safety Standard, Title 24 CFR, Part 3280 [formerly the Federal Standard for Mobile Home Construction and Safety, Title 24, HUD (Part 280)] or with local codes where applicable.
• Installation of appliances designed for recreational park trailers must conform with state or other codes or, in the absence of such codes, with the ANSI A119.5 Park Model Recreational Vehicle Standard.
• See the Installation Instructions for electrical requirements, grounding instructions and clearance to combustible material requirements.
• Service should only be done by an authorized service provider.
• It is the responsibility of the owner and the installer to determine if additional requirements and/or standards apply to specific installations.

GAS REQUIREMENTS

• A manual valve must be installed in an accessible location in the gas piping external to the appliance for the purpose of turning on or shutting off gas to the appliance.
• In the event a burner goes out and gas escapes, open a window or a door. DO NOT attempt to use the appliance until the gas has had time to dissipate. Wait at least 5 minutes before using the appliance.
• For Massachusetts installations:
  • Installation must be performed by a qualified or licensed contractor, plumber or gas fitter qualified or licensed by the state, province or region where this appliance is being installed.
  • Shut-off valve must be a “T” handle gas cock.
  • Flexible gas connector must not be longer than 36” (914 mm).
• The maximum depth of cabinets installed above cooking surface must be 13” (330 mm).
• Natural gas – 7 in. w.c. (17.4 mbar) minimum, 14 in. (34.9 mbar) maximum
• Propane gas – 11 in. w.c. (27.4 mbar) minimum, 14 in. (34.9 mbar) maximum

PROPOSITION 65 WARNING

This product may contain a chemical known to the State of California, which can cause cancer or reproductive harm.
Therefore, the packaging of your product may bear the following label as required by California:

State of California Proposition 65 Warning:

WARNING
Cancer and Reproductive Harm –
www.P65Warnings.ca.gov

Disposal of packaging

The packaging materials are environmentally compatible and can be recycled. Sort the individual components by type and dispose of them separately. Information about current disposal methods can be obtained from your specialist dealer or local authority.

Description

Rangetop identification

NOTE: Not all features are available on all models.

Model shown is a 48” with griddle option (features will vary).

1. Island trim included or low backguard ordered separately. See the Installation Instructions concerning spacing behind the rangetop when using the rangetop with the island trim.
2. STAR® burners
3. Burner grates
4. Griddle (grill option available but not shown)
5. LED panel light
6. Control knobs and bezels
7. Panel light toggle switch

Before using for the first time

The graphics are representative. Your appliance may have different appearances.

WARNING
All knobs must be set to OFF before powering up the rangetop. To prevent unintended operation at power up, please set all knobs to OFF.

Placing the burner caps

WARNING
To prevent flare-ups and avoid the creation of harmful byproducts, do not use the rangetop without all burner caps and all burner grates properly positioned.

WARNING
To prevent burns, do not touch burner caps or grates while hot. Turn the rangetop off and allow the burners to cool.

The burner caps must be properly placed on the burner bases for the cooktop to function properly. If the burner cap is not properly placed, one or more of the following problems may occur:

• Burner flames are too high.
• Flames shoot out of burners.
• Burners do not ignite.
• Burner flames light unevenly.
• Burner emits gas odor.

Each cap has a letter (B, D, or F) cast in the underside of the cap that corresponds to a letter (B, D, or F) cast in the burner base that is attached to the appliance.

1. Place each burner cap on its correct burner base per its corresponding letter designation.

2. Place burner cap gently on top of base so that the prongs of the burner base fit snugly into the groove of the burner cap.

Checking the burner cap placement

• Check each burner to make sure there is no gap between the burner cap and burner base.
• You may gently try to move the burner caps from side to side to check if the caps are properly placed on the burner bases.
• When properly placed, each burner cap will rest flat on top of its burner base, and completely cover the star-shape of the burner base when viewed from the top as shown below.

Automatic re-ignition

Each burner has its own electronic igniter that sparks when the burner is turned on. Each burner should light in four seconds or less. If a burner does not light, check to see that the cap is positioned correctly on the base.
If any one or more burners blow out, the electronic igniter automatically activates to re-light the flame. Do not touch the burners when the igniters are active.
For flame height verification and adjustment instructions, refer to the Installation Instructions included with the appliance.

Installing the burner grates

1. Place grates flat-side down and align into the rangetop recess.
2. Grates should rest flush against each other and against the sides of the recess.

IMPORTANT

• The appliance occasionally has an odor or smoke when first used. These odors or smoke comes from the burning off of manufacturing residues and is typical of any new appliance regardless of manufacturer.
• Please note that some pets or humans can be sensitive to the odors created during any high heat cooking whether it is a manufacturing residue burn off or food so it is recommended that those potentially affected be removed from the kitchen area.
• For proper combustion do not use the rangetop without the burner grates in place.
• There is a slight sound associated with gas combustion and ignition. This is a normal condition.

Power failure

WARNING
In the event of a power failure, turn all knobs to the OFF position. Only the standard burners can be lit manually.

Refer to IN CASE OF AN ELECTRICAL FAILURE instructions listed in the IMPORTANT SAFETY INSTRUCTIONS.

Registering your BSH product

Register your BSH product to access to your product related information. For product registration information see “Before calling for service.

Using the rangetop

This Use and Care Guide covers several models. Your model may have some but may not have all of the features listed.

Turning on the burners

CAUTION
DO NOT touch the burners when the igniters are sparking.

1. Press in on the knob and turn it counter-clockwise to HI.
2. Rotate the knob to any flame setting between HI and LO.

Operating the ExtraLow® burners

 The drawing shows that the control knob has an additional range after the XLO setting. When the knob is set within this range, the flame cycles off and on.

• XLO, the very lowest setting, is achieved by cycling the flame on for approximately 10 seconds and off for 50 seconds of each minute.
• When the knob is set just below the XLO setting, the flame will cycle on for approximately 50 seconds and off for 10 seconds of each minute.
• To vary the amount of low heat to suit the food and quantity, the control can be set anywhere within the XLO range marked on the knob.

Operating the POWERBOOST® burners

The POWERBOOST, or XHI, offers the convenience to quickly boil water, sear steaks, stir-fry vegetables, etc. Use of the LO and XLO remains the same as the other XLO knobs.

Preparing the griddle

WARNING
To avoid risk of injury, never operate the griddle without the griddle plate installed.

1. Check the griddle plate adjustment by pouring two tablespoons of water on the back of the griddle plate.
2. If water does not flow to the front of the griddle, move the griddle plate to the side.
3. Adjust the two screws under the back of the plate. Start with one half turn counterclockwise of the screws.
4.  Further adjustment should be made by one-quarter turn until water slowly flows into the grease tray.

IMPORTANT

• NEVER flood a hot griddle plate with cold water. This can damage the griddle plate.
• DO NOT clean the griddle plate in a self-cleaning oven.
• DO NOT heat cookware on the griddle surface.
• Care should be taken to avoid scratching or gouging the surface.
• The griddle plate is dishwasher safe, however, hand washing the griddle plate is recommended.
• The grease tray is dishwasher safe.
• Clean the grease tray after every use. When removing the tray, use care when tipping it so that the contents do not spill.

Operating the griddle

1. Press and turn the griddle knob clockwise to the desired temperature.
2. Preheat the griddle.
3. Add butter, margarine, oil or shortening if desired.

Preparing the grill

1. Grill housing

2. Drip tray

3. Briquette basket

4. Ceramic briquettes

5. Heating element (x2)

6. Grill grate (x2)

7. Rotate heating elements (5) up and remove the briquette basket (3) stored inside the grill housing (1).

8. Place the drip tray (2) in the bottom of the grill housing (1). (Drip tray is packaged in the large cardboard box that was on top of the appliance.)
   Align the embosses of the drip tray (2) with the depressions on the bottom of the grill housing (1).

9. Place the briquette basket (3) in the grill housing (1).

10. Arrange the ceramic briquettes (4) on the briquette basket (3), in a single layer. The ceramic briquettes should not contact the heating elements.

11. Fold both grill heating elements (5) down. The grill heating elements must lie flat. Supports should rest inside of side notches.

12.  Install the grill grates (6). Ensure grates are seated level inside the grill housing (1). The grates should be washed prior to use.

Operating the grill

WARNING

• To avoid risk of injury, NEVER operate grill without the grates or griddle plate accessory installed.
• NEVER leave grill unattended while cooking.
• Observe caution with oils and fats. Overheated oils and fats can easily cause fires.
• DO NOT use wood chips, lava rocks, or charcoal briquettes. Only use recommended ceramic briquettes (PABRICKBKN).
• DO NOT use dishes, pans, pots, or other cookware on the grill.
• NEVER use aluminum foil to cover the grates or to line the grill. It can damage the grill and cause a fire hazard if heat is trapped under it.
• Check drip tray before each use. Too much grease in the tray may cause a fire hazard.
• If flames appear, grease should be cleaned from grates, drip tray, briquette basket and other surfaces.
  • Grease build up encourages flame and smoke development while cooking.
  • Ceramic briquettes must be replaced when they begin to turn black. This means that they are saturated with fat and may smoke heavily during operation or the fat may catch fire.

WARNING: TO AVOID RISK OF BURNS

• Use proper utensils with long handles that allow the chef plenty of clearance from the heat and potential flare ups.
• After each use, remove grease buildup from the grill surfaces and the trays below the grill to avoid risk of fire. Ventilation hoods should also be cleaned frequently as needed and as recommended by the Use and Care Guide, as well as surrounding surfaces.
• Keep a fire extinguisher nearby and accessible.

CAUTION
Clean the grill after each use. Allow the appliance to cool before cleaning.

1. Start overhead ventilation system 10 minutes prior to grilling to begin air movement.
2. For best results, allow the grill grates to preheat before placing food on them. Press and turn the knob to the desired temperature setting.
3. During the initial use, heat the grill for about 10 minutes to eliminate manufacturing residues and smells.

Rangetop recommendations

STAR® burner cooking recommendations

Food| Start setting| Finish setting standard burners| Finish setting XLO® burners
---|---|---|---
Beverages

Cocoa

| MED – heat milk, cover| LO – finish heating| XLO – keep warm, cover
Breads

French toast, pancakes, grilled sandwiches

| MED – preheat skillet| LO to MED – cook| LO to MED – cook
Butter

Melting

| LO – to start melting|  | Allow 5 – 10 minutes to melt
Cereals

Cornmeal, grits, oatmeal

| HI – cover, bring water to a

boil, add cereal

| LO to MED – finish cooking

according to package directions

| Same as for standard burners

XLO – to hold, cover

Chocolate

Melting

| XLO – may be stirred to

hasten melting

|  | XLO – allow 10 – 15 minutes to

melt

XLO – to hold

Desserts

Candy

| LO to MED – cook following

recipe

| LO to MED| LO to MED
Pudding and pie filling

mix

| LO to MED LO – cook

according to package directions

| LO| LO
Pudding| LO to MED LO – bring milk

to a boil

| LO| LO
Eggs

Cooked in shell

| MED HI – cover eggs with

water, add lid, bring to boil

|  |
Fried, scrambled| LO to MED – melt butter,

add eggs

| LO finish cooking| Same as for standard burners

XLO – to hold for a short period

Poached| HI – bring water to the

boiling point, add eggs

| LO to MED – finish heating| LO to MED – finish heating
Meat, fish, poultry

bacon, sausage patties

| MED HI – until meat starts to

sizzle

| LO to MED – finish cooking| LO to MED – finish cooking
Braising: Swiss steak,

pot roast, stew meat

| MED HI – melt fat, then

brown on MED HI, add liquid, cover

|  | XLO – Simmer until tender
Quick frying: Breakfast

steaks

| MED HI – preheat skillet| MED HI – fry quickly| MED HI – fry quickly
Frying: Chicken| MED HI – heat oil, then

brown on MED

| LO – cover, finish cooking| LO – cover, finish cooking
Deep frying: Shrimp| MED HI – heat oil| MED to MED HI – to

maintain temperature

| MED to MED HI – to maintain

temperature

Pan frying: Lamb chops,

thin steaks, hamburgers, link sausage

| MED HI – preheat skillet| MED – brown meat| Same as for standard burners

XLO – to hold

Poaching: Chicken,

whole or pieces, fish

| MED HI – Cover, bring

liquids to a boil

|  | To finish cooking
Simmering: Stewed

chicken, corned beef, tongue, etc.

| HI – cover, bring liquid to a

boil

|  | XLO – to simmer slowly

XLO – to hold, cover

Food| Start setting| Finish setting standard burners| Finish setting XLO® burners
---|---|---|---
Pastas

Macaroni, noodles, spaghetti

| HI – bring water to a boil,

add pasta

| MED HI to HI – to maintain

a rolling boil

| MED HI to HI – to maintain a

rolling boil

Popcorn (use a heavy, flat

bottom pan)

| HI – cover, heat until kernels

start to pop

| MED HI – finish popping| MED HI – finish popping
Pressure cooker

Meat

| MED HI to HI – build up

pressure

| LO to MED – maintain

pressure

| LO to MED – maintain pressure
Vegetables| HI – build up pressure| LO to MED – maintain

pressure

| LO to MED – maintain pressure
Rice| HI – cover, bring water and

rice to a boil

| LO – to maintain low boil.

Cover and cook until water is absorbed

| Same as for standard burners

XLO – to hold, cover

Sauces

Tomato base

| MED HI – cook meat/

vegetables, follow recipe

| LO – to maintain simmer| XLO – simmer to thicken sauce,

uncovered

White cream, béarnaise| MED – melt fat, follow

recipe

| LO – finish cooking| XLO – to hold, cover
Hollandaise| XLO| | XLO – to hold, lowest setting

for short period, stir frequently

Soups, stock| HI – cover, bring liquid to a

boil

| LO to maintain simmer| Simmer XLO – to hold, cover
Vegetables

Fresh

| HI – cover, bring water and

vegetables to a boil

| LO to MED – cook 10

minutes, or until tender

| Same as for standard burners

XLO – to hold, cover

Frozen| HI – cover, bring water and

vegetables to a boil

| LO to MED – cook

according to package directions

| LO to MED – cook according to

package directions

Deep frying| HI – heat oil| MED to MED HI – maintain

frying temperature

| MED to MED HI – maintain

frying temperature

In pouch| HI – bring water and pouch

to a boil

| LO to MED – cook

according to package directions

| LO to MED – cook according to

package directions

Sauté| HI – heat oil or melt butter,

add vegetables

| LO to MED – cook to

desired doneness

| LO to MED – cook to desired

doneness

Stir fry| HI – heat oil, add vegetables| HI to MED HI – finish

cooking

| HI to MED HI – finish cooking

Level foods to a uniform thickness to ensure even cooking.

Griddle cooking recommendations

Grill cooking recommendations

IMPORTANT:

• GRILL SHOULD NOT BE OPERATED WITHOUT PROPER VENTILATION.
• Foods with excessive fat or grease should not be prepared on an indoor grill. Grilling foods with high fat content (certain types of ground beef, sausage, etc.) increases the chances of smoke and flames.

Beef

Hamburgers, ¾” (medium)| High| 12 – 14| Ready to turn once juices appear on the

surface.

---|---|---|---
T-Bone steak, 1½” (medium)| High| 20 – 22| Remove excess fat.
Rib-eye or sirloin, 1” (medium)| High| 10 – 12| Remove excess fat.
Kebabs, steak (medium)| High| 24 – 28| Turn occasionally.

Pork

Poultry

before cooking.
Kebabs, chicken| High| 30 – 33| Turn occasionally.

Seafood

Produce

Other

Level foods to a uniform thickness to ensure even cooking.
The values in the settings table should only be regarded as guidelines, since more or less heat may be required  depending on the type and condition of the food.

Care and maintenance

Cleaning the appliance

For more cleaning recommendations and tips to get the most out of your appliance, refer to the website at
www.thermador.com/us/support/customer-care/faqs/gas-cooktops-and- rangetop.

CAUTION
Avoid cleaning any part of the range while it is hot.

• The porcelain enamel finish is acid resistant, but not acid proof. Acidic foods, such as citrus juices, tomatoes, rhubarb, vinegar, alcohol or milk, should be wiped up and not allowed to bake onto the porcelain during the next use.
• Use the mildest cleaning procedure that will do the job efficiently and effectively. Some cleaners of the same type are harsher than others. Try on a small inconspicuous area first.
• Always rub metal finishes in the direction of the polish lines for maximum effectiveness and to avoid marring the surface.
• Use only clean soft cloths, sponges, paper towels, fibrous brushes, plastic, non-metal or steel wool soap pads for cleaning and scouring.
• Most exterior parts of this appliance can be cleaned with hot sudsy water (except the various items specifically identified otherwise). When rinsing is required, rinse thoroughly.
• Always wipe dry immediately to avoid water marks.
• DO NOT USE CHLORINE BASED CLEANERS.

Troubleshooting

•         Burner ports are clogged.

| •         Carefully dry or clean the igniter.

•         Clean ports on burner cap with a wire, a needle or straightened paper clip.

More than four clicks of igniter before lighting:| •         Improper fit of burner cap onto burner base.| •         Align burner cap properly on burner base.
Constant igniter sparking:| •         Appliance is not properly grounded.

•         Electrical power supply is incorrectly polarized.

| •         Refer to the Installation Manual. Have a qualified electrician ground the appliance properly.
Igniters sparking but no flame ignition:| •         Gas supply valve is in “OFF” position.| •         Restore gas supply to the unit.
Rangetop will not operate (lights and surface burners will not come on):| • No power to the unit.| •         Check for open circuit breaker.

•         Check that power supply line connection is connected to the proper voltage.

Foods are not cooking sufficiently:| •         Improper cookware.

•         Appliance not level.

| •         Refer to the cookware recommendations in this Use and Care Guide.

Checklist
Before calling for service, check the following to avoid unnecessary service charges.

Be sure to check these items first:

• Is there a power outage in the area?
•  Is the household fuse blown or the circuit breaker tripped?
• Is the rangetop disconnected from the electrical supply?

If the burners do not ignite:

• Are the burner caps properly aligned and seated in the burner bases?
• Are the burner ports clogged?
• Is a fuse blown or is the circuit breaker tripped?
• Is the manual shut-off valve closed, preventing the flow of gas?

Before calling for service

Service information

Rating plate

The rating plate, showing the model and serial numbers, is located as shown in the figure below. This information is necessary if customer service is requested.

Before installation, the model (E-nr) and serial numbers should be entered in the appropriate spaces on this page. After installation, accessing the information is difficult.

Product information

For handy reference, copy the information below from the data rating label. Keep your invoice for warranty validation.

Model number (E-nr) ____
Serial number__
Date of purchase____

Product registration

Register your BSH product to ensure timely service and access to your product related information.

You may register your product through one of the following ways:

• Register with your phone (USA only).

  • Take a photo of the camera icon on the registration card, including the points ( ).

  • Text the photo to 21432. (USA only, text and data rates may apply.)

• Mail in the completed product registration card to the address printed on the card.

• Register your product online at www.thermador.com or www.thermador.ca.

• Call Thermador customer service at 1-800-735-4328.

 Statement of limited product warranty

What this warranty covers and who it applies to

The limited warranty provided by BSH Home Appliances (“Thermador“) in this Statement of Limited Product Warranty applies only to the Thermador appliance sold to you (“Product“), provided that the Product was purchased:

• For your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes.
• New at retail (not a display, “as is”, or previously returned model), and not for resale, or commercial use.
• Within the United States or Canada, and has at all times remained within the country of original purchase.

The warranties stated herein apply to the original purchaser of the product warranted herein and to each succeeding owner of the product purchased for ordinary home use during the term of the warranty.

Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Thermador to notify you in the unlikely event of a safety notice or product recall.

How long the warranty lasts

Thermador warrants that the Product is free from defects in materials and workmanship for a period of seven hundred and thirty (730) days from the date of the original purchase. The foregoing timeline begins to run upon the date of the original purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.

This Product is also warranted to be free from cosmetic defects in material and workmanship (such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish) of the Product, for a period of sixty (60) days from the date of purchase or closing date for new construction. This cosmetic warranty excludes slight color variations due to inherent differences in painted and porcelain parts, as well as differences caused by kitchen lighting, product location, or other similar factors. This cosmetic warranty specifically excludes any display, floor, “As Is”, or “B” stock appliances.

Repair/replace as your exclusive remedy

During this warranty period, Thermador or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If reasonable attempts to repair the Product have been made without success, then Thermador will replace your Product (upgraded models may be available to you, in Thermador’s sole discretion, for an additional charge). Nothing in this warranty requires damaged or defective parts to be replaced with parts of a different type or design than the original part. All removed parts and components shall become the property of Thermador at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such parts. Thermador’s sole liability and responsibility hereunder is to repair manufacturerdefective Product only, using a Thermador-authorized service provider during normal business hours. For safety and property damage concerns, Thermador highly recommends that you do not attempt to repair the Product yourself, or use a non-authorized service provider; Thermador will have no responsibility or liability for repairs or work performed by a non- authorized service provider. Authorized service providers are those persons or companies that have been specially trained on Thermador products, and who possess, in Thermador’s opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of Thermador).

Notwithstanding the foregoing, Thermador will not incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Thermador would still pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company, assuming they agree to make the service call.

Out of warranty product

Thermador is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, prorates, or Product replacement, once this warranty has expired.

Warranty exclusions

The warranty coverage described herein excludes all defects or damage that are not the direct fault of
Thermador, including without limitation, one or more of the following:

• Use of the Product in anything other than its normal, customary and intended manner (including without limitation, any form of commercial use, use or storage of an indoor product outdoors, use of the Product in conjunction with air or water-going vessels).
• Any party’s willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, improper or negligent installation, tampering, failure to follow operating instructions, mishandling, unauthorized service (including self performed “fixing” or exploration of the appliance’s internal workings).
• Adjustment, alteration or modification of any kind.
• A failure to comply with any applicable state, local, city, or county electrical, plumbing and/or building codes, regulations, or laws, including failure to install the product in strict conformity with local fire and building codes and regulations.
• Ordinary wear and tear, spills of food, liquid, grease accumulations, or other substances that accumulate on, in, or around the Product.
• Any external, elemental and/or environmental forces and factors, including without limitation, rain, wind, sand, floods, fires, mud slides, freezing temperatures, excessive moisture or extended exposure to humidity, lightning, power surges, structural failures surrounding the appliance, and acts of God.

In no event shall Thermador have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or objects around the Product. Also excluded from this warranty are Products, on which the serial numbers have been altered, defaced, or removed; service visits to teach you how to use the Product, or visits where there is nothing wrong with the Product; correction of installation problems (you are solely responsible for any structure and setting for the Product, including all electrical, plumbing or other connecting facilities, for proper foundation/flooring, and for any alterations including without limitation cabinetry, walls, floors, shelving, etc.); and resetting of breakers or fuses.

TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES IN CONTRACTOR OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, “BUSINESS LOSS”, AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/ OR RESTAURANT MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY THERMADOR, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

No attempt to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of BSH.

Obtaining warranty service

To obtain warranty service for your Product, you should contact Thermador Customer Service at 1-800-735-4328  to schedule a repair.

Support

Thank you for being a Thermador customer!

Thermador is dedicated to supporting you and your appliance so you have many years of creative cooking.
Please don’t hesitate to contact us if you have any questions. We’re happy to help you with cleaning and care instructions, cooking tips, accessories, troubleshooting, finding an authorized servicer for repairs, and more.

USA:
1-800-735-4328
www.thermador.com/us/support/customer- care

Canada:
1-800-735-4328
English: www.thermador.ca/en/support
French: www.thermador.ca/fr/soutien

Accessories and parts

Filters, Thermador cleaners, teppanyaki pans, griddles, replacement parts, and more can be purchased in our online accessories store.

USA:
www.thermador.com/us/accessories

Canada:
Filters, parts and accessories can be purchased through our distributors.
English: thermador.ca/en/support/filters-cleanersaccessories
French: thermador.ca/fr/soutien/filtres-nettoyantsaccessoires

1901 MAIN STREET, SUITE 600, IRVINE, CA 92614 // 800-735-4328 // WWW.THERMADOR.COM
© 2021 BSH Home Appliances Corporation
8001237563

References

• Customer Support, Service, Repair & Parts | Thermador
• Service d'assistance à la clientèle, Entretien, Réparations et Pièces | Thermador
• P65Warnings.ca.gov
• Accessories Landing Page
• Beyond Luxury Kitchen Appliances | Thermador
• Beyond Luxury Kitchen Appliances | Thermador
• Customer Support, Service, Repair & Parts | Thermador
• Service d'assistance à la clientèle, Entretien, Réparations et Pièces | Thermador
• Beyond Luxury Kitchen Appliances | Thermador
• Beyond Luxury Kitchen Appliances | Thermador
• Beyond Luxury Kitchen Appliances | Thermador
• Accessories Landing Page
• Customer Support, Service, Repair & Parts | Thermador
• Customer Support, Service, Repair & Parts | Thermador
• Customer Support, Service, Repair & Parts | Thermador
• Customer Support, Service, Repair & Parts | Thermador
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