My Starkey Mobile App User Guide

Setting Up
My Starkey
Mobile App

My Starkey app offers full control of your Genesis AI hearing aids to help you hear and live better.

My Starkey Mobile App

STEP ONE | Android

Download the My Starkey app
The My Starkey app makes it easy to control, adjust, and access helpful features of your hearing aids with a compatible Android mobile device.
Use the camera on your device to download the app:

• Scan the QR code below and open the URL.

https://thrivesupport.starkey.com/mystarkeygsg

For a list of compatible devices, visit:
www.starkey.com/hearing-aids/apps

STEP TWO | Android

Set up the My Starkey app and pair your hearing aids.

1. Tap the Settings icon on your device.

2. Ensure Bluetooth is on.

3. Turn your hearing aids OFF and then ON to activate pairing mode.

4. Open the My Starkey app. Tap GET STARTED to begin.

5. Review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.

6. Pair and connect your hearing aids. Follow the prompts:
   • The app will ask permission to use location services to locate your hearing aids. Tap ALLOW.
   • When a pair of hearing aids is found, you will be prompted to confirm they are yours and tap PAIR.
   • You’ll be asked to link the My Starkey app with your hearing aids. Tap ALLOW.
   STEP THREE | Android
   • If more than one hearing aid is found, you will see a list. (If you wear 2, both a left and right will appear.) Select the box(es) next to your hearing aids. Tap CONNECT.
   NOTE: Pairing can still be done through the Bluetooth menu of your device, if you prefer.
   • Once your hearing aids are confirmed, a congratulations message appears. Tap CONTINUE.

7. Sign in to the app. Create an account:
   • Provide an active email address.
   • Create a password following the guidelines and sign in.

8. Get onboarded. The app will show a short series of permission screens:
   • Read the descriptions.
   • Tap ALLOW or CONTINUE.
   • Review the app home screen overview and get to know the key features.
   • Tap GOT IT.
   You’re all set to start using your app.
   See reverse side for Apple device instructions.

My Starkey app overview

1. Left & right battery indicators
2. Smart Assistant
3. Program in use
4. Program options
5. Edge Mode +* : Instant sound adjustments
6.  Programs
7. My Hearing: Self Check, Find My Hearing Aids, additional sound settings
8. Mute
9. Volume slider
10. Home
11. Health: Monitor hearing and physical activity
12.  Learn: Personalized tips, videos, and more
13. More: Account, TeleHear, Reminders, Translate, Transcribe

*Only available on select product tiers

STEP ONE | Apple
Download the My Starkey app
The My Starkey app makes it easy to control, adjust, and access helpful features of your hearing aids with  a compatible Apple device.
Use the camera on your device to download the app:

• Scan the QR code below and open the URL.

https://thrivesupport.starkey.com/mystarkeygsg

For a list of compatible devices, visit:
www.starkey.com/hearing-aids/apps

STEP TWO | Apple

Pair your hearing aids to your mobile device
Follow the steps below to pair your hearing aids to your Apple mobile device.
(If your hearing aids lose connection to your mobile device, try the steps again.)

1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
2. Turn your hearing aids OFF and then ON to activate pairing mode.
3. Under MFI Hearing Devices you should see your hearing aids (e.g. “Jane’s hearing aids”). Tap this.
4. A dialog box pops up for each hearing aid (RIGHT and LEFT).
   Tap Pair for each dialog box.
   Pairing is complete.

Reminder: Only one pair of hearing aids can be connected to your device.
iOS UPDATE NOTE: When updating the version of iOS on your device your hearing aids may lose connection. If this happens, you’ll need to unpair and then re- pair your hearing aids to your device.

STEP THREE | Apple

Set up the My Starkey app
Open the My Starkey app.
You’ll then be prompted to set up.
Tap Get started to begin.

1.  Review the terms of use:
   This includes End User License
   Agreement and privacy policy.
   Tap Accept to continue.

2. Connect your hearing aids. Follow the prompts to set up and connect your hearing aids with the app:
   • Ensure your hearing aids are charged and powered ON.
   • Tap Continue.
   • Once the app finds your hearing aids, a congratulations message appears. Tap Continue.
   If the app cannot locate your hearing aids, ensure Bluetooth is ON and your hearing aids are paired to your device. Return to STEP TWO: Pair your hearing aids to your mobile device.
   STEP THREE | Apple
   

3. Sign in to the app.
   Create an account:
   • Provide an active email address.
   • Create a password following the guidelines and sign in.

4. Get onboarded. The app will show a short series of permission screens:
   • Read the descriptions.
   • Tap Allow or Continue.
   • Review the app home screen overview and get to know the key features.
   • Tap Got it.
   You’re all set to start using your app.

My Starkey app overview

1. Left & right battery indicators
2. Smart Assistant
3. Program in use
4. Program options
5. Edge Mode +* : Instant sound adjustments
6. Programs
7. My Hearing: Self Check, Find My Hearing Aids, additional sound settings
8. Mute
9. Volume slider
10. Home
11. Health: Monitor hearing and physical activity
12. Learn: Personalized tips, videos, and more
13. More: Account, TeleHear, Reminders,
    Translate, Transcribe

*Only available on select product tiers

Your Starkey Genesis AI hearing aids can connect via Bluetooth®  technology to the compatible My Starkey app. This app offers intelligent features to help you:

• Make quick and instant adjustments for better hearing anywhere.
• Adapt to your new hearing aids with personalized content.
• Stay healthy by monitoring hearing and physical activity.
• Stream phone calls, music, TV, and other media.
• Set reminders, translate and transcribe speech, and more.

To start using the My Starkey app, follow the step-by-step instructions in this guide.

Learn more about the My Starkey app Visit www.starkey.com/hearing-aids/ apps for usage instructions, how-to videos, and more information on features.

For Genesis AI, My Starkey app, and iOS/Android compatibility information, please visit www.starkey.com/hearing-aids/apps. Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Apple, iPad, iPad Air, iPad Pro, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. App Store is a registered service mark of Apple Inc. Google, Android and Google Play are trademarks of Google LLC. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Starkey is under license. The Starkey logo, Edge Mode, Genesis, My Starkey and TeleHear are trademarks of Starkey Laboratories, Inc.
©2022 Starkey Laboratories, Inc. All Rights Reserved. 86701-000 12/22 BROC2976-00-EN-ST
Patent: www.starkey.com/patents

References

• Hearing Aids - Types, Styles, and How They Work | Starkey
• Tinnitus & Hearing Aid Apps | Starkey

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