Apps Mood Harmony App User Guide
- June 10, 2024
- APPs
Table of Contents
Apps Mood Harmony App
Product Information
Mood Harmony App as a Music Player
The Mood Harmony App allows businesses to use their devices as a music player to provide background music for their customers. The app is available for download on Apple and Android devices and allows users to access pre-made playlists based on their industry, customer demographics, and location preferences.
Key Features
- Access to pre-made playlists based on industry, customer demographics, and location preferences
- Ability to use a device as a music player
- Control over volume and playback options
- Customer service portal for support and assistance
Usage Instructions
- Download the Mood Harmony app from the appropriate app store.
- Open the app and select “Use this device to play music” option to enable the device to function as a music player.
- Enter the playback key provided by Mood Media and press the Continue button.
- Keep the app open. Music will start playing soon.
- Use the Home screen to view the currently playing song, artist, and playlist. Tap the stop icon to stop the music or the play icon to restart it.
- To control the volume, use the volume adjustment buttons on your device.
- If you experience an error message when activating the app, contact Mood Media’s support page for assistance.
- If using the app in a business environment, keep your device connected to a charger to avoid running out of power and interrupting the music. Additionally, put the device in silent mode or Do Not Disturb mode to limit interruptions and turn off notifications. Remove apps that play music or videos to avoid conflicts.
- If you want to play music through a Bluetooth speaker, make sure your device supports Bluetooth and Bluetooth is enabled. Then, pair it with the speaker following the manufacturer’s instructions.
- To play music through your location’s overhead speakers, connect an appropriate cable directly from the device to your amplifier to send the music audio through your overhead sound system.
- If you lose your internet connection, you can still play music from playlists that have been cached on your device. However, it is recommended to keep your device online to receive the latest playlist updates.
The Mood Harmony app provides an easy and convenient way for businesses to enhance their customer experience with background music. Follow the above instructions to set up and use the app effectively.
GETTING STARTED
Setup basics
Download the app from the appropriate app store.
Device setup options
When you open the app for the first time, select the option to Use this device
to play music option.
This enables the device to function as a music player.
playback key
Enter the playback key provided by Mood Media and press the Continue button.
Keep the app open. Music will start playing soon.
If you receive an error message when activating the app, please contact us on
our support page.
Home screen
The Home screen will be displayed after you have successfully entered the playback key for your device.
Device information
The business’ location name and zone are displayed at the top of the screen.
Playing Now
This section displays the song, artist and playlist that is currently playing.
It also displays the current status of the music – if it has been stopped, or
if an audio message is playing.
Today’s Program
This section displays the program that is scheduled to play in the
location/zone.
Library
The Library contains playlists that are available for playback in the
location/zone.
Volume control
Use the volume adjustment buttons on the device to control the music volume.
Customer Service
The Harmony icon in the top right corner of the screen will connect you with
the Customer Service portal where you can find more information or submit a
request to our team.
You can also contact Customer Service directly:
https://moodmedia.custhelp.com/app/ask
Playing Now This section displays the song, artist and playlist that is currently playing. Tap the stop icon to stop the music; the play icon to restart it.
Recently played songs
Tap the clock
icon in the Playing Now section to view songs and artists that have recently
played. The time and date of the playback will be displayed.
Library
This section houses a collection of playlists that can override the scheduled
music program.
Tap a playlist in the Library to view the playlist genre, content rating, and
sample artists. Tap the Play now button to select the playlist. Music from the
selected playlist will begin when the song currently playing comes to an end.
The playlist will continue to play until an alternative playlist is selected.
The player will return to the scheduled content after 24 hours or Return to
scheduled content can be manually selected at any time.
FREQUENTLY ASKED QUESTIONS
TIPS & RECOMMENDATIONS
Do you have any tips for using the app in a business environment?
We recommend keeping your phone or tablet connected to a charger so that it
doesn’t run out of power and interrupt your music.
To limit interruptions, we suggest the following:
- Put the device in silent mode and if possible, Do Not Disturb mode to eliminate unexpected distractions.
- Turn off notifications.
- Remove apps that play music or videos.
GENERAL QUESTIONS
-
Will the Mood Harmony app work on a tablet or just a phone?
The Mood Harmony app works on both Apple and Android tablets and phones. -
How do I play music through a Bluetooth speaker?
First, make sure your phone or tablet supports Bluetooth and Bluetooth is enabled, then pair it with the speaker following the manufacturer’s instructions. -
How do I play music through my location’s overhead speakers?
Connect an appropriate cable directly from the device to your amplifier to send the music audio through your overhead sound system. -
What happens if I lose my internet connection?
You will be able to play music from playlists that have been cached on your device however, we recommend you keep your device online to get the latest playlist updates. -
How do I request a playback key?
Tap the Harmony icon in the top right corner of the screen, then select Customer Service and submit a request in the form. You can also reach out to our Customer Service team directly:
https://moodmedia.custhelp.com/app/ask -
Are playback keys case-sensitive?
No. You can type in the playback key as you see fit. -
Do the playback keys expire?
No. Playback keys do not have an expiration date, but they can only be used once. -
Is it possible to remove my device from a location?
Yes. Tap the Harmony icon in the top right corner of the screen, then select Forget Device. -
How do I stop the music that is playing on my device?
Press the Stop icon in the Playing Now section and the music will stop. To restart the music, press the Play icon. -
How do I request a Harmony Portal login so that I can select playlists for the app?
The music selection in the app’s library is managed through the Harmony Music web portal. If you don’t already have an account, please contact our Customer Service team. -
If a playlist is selected from the library, will it interrupt the song playing?
No. The new playlist will begin when the song that is currently playing ends.
MINIMUM REQUIREMENTS
- Device capacity no min requirements
- Operating system
- Apple operating system – OS 13+
- Android operating system – Android 5+