TCL Q Series Window Air Conditioner User Manual

TCL Q Series Window Air Conditioner

Q-Series Window Air Conditioner User Manual

Product Information

The Q-Series Window Air Conditioner is a reliable and efficient cooling solution for your home or office. It comes in different sizes to accommodate various room sizes. The air conditioner has an easy-to-use control panel with a digital display that allows you to adjust the temperature and fan speed settings. It also features an energy-saving mode and a timer function that allows you to program the air conditioner to turn on or off at specific times.

Product Usage Instructions

1. Before installing and using your air conditioner, read the owner’s manual carefully and store it in a safe place for future reference. 2. Ensure that you have a grounded 3 prong outlet to plug in the air conditioner. Do not remove the ground prong or use an adapter or extension cord. 3. Locate the model and serial numbers of your air conditioner underneath the bar code on the right-hand side of the unit. 4. Register your appliance online at register.tcl.com and retain your original sales receipt as a valid proof of purchase for all warranty claims. 5. Install the air conditioner according to the manufacturer’s instructions, ensuring that it is securely mounted in the window. 6. Turn on the power supply and adjust the temperature and fan speed settings as desired. 7. Use the energy-saving mode and timer function to save energy and customize your cooling experience. 8. Pay attention to all safety messages outlined in the owner’s manual to ensure your safety and the safety of others when using the air conditioner.

TCL Protection Plan

You can add a TCL Protection Plan when you register your product to extend the warranty coverage for up to 4 years. The protection plan covers extended parts and labor coverage for manufacturer defects,priority service, free shipping and rapid turn-around time, product replacement if it cannot be fixed, and accidental damage protection for drops, breaks, and spills. You can visit photoregister.com/help or text HELP to 71403 for assistance in registering your appliance or adding a protection plan.

Register and protect your purchase

Register easily with your smartphone
Text a photo of the camera icon to 71403

Add a TCL Protection Plan when you register your product and be covered from life’s mishaps

Thank you for choosing TCL. We want your ownership experience to bring you as much joy as the product you purchased does, so we’re offering you a special price on TCL Protection Plans when you purchase during registration. Add a TCL Protection Plan within your first 30 days of ownership to receive the best value and we’ll make sure nothing gets in the way of you enjoying your new product.

DO NOT RETURN TO STORE

WE ARE READY TO HELP

contact us first with any questions

BE CAREFUL WHEN REMOVING THE AIR CONDITIONING UNIT

INSTALLATION MANUAL

Important considerations
When compared with other refrigerants, R32 is more environmentally friendly. Please use this product as instructed. This refrigerant is flammable and may combust under certain conditions, however when this product is used as directed these risks are significantly reduced. Always consult with a trained professional when maintaining or repairing an air conditioner.

Warning

• Please read the manual before installing, using, or conducting maintenance.
• Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
• Be aware that refrigerants may not contain an odor.
• Do not pierce or burn the appliance.
• The appliance shall be stored in a room without continuously operating sources (for example: open flames, an operating ignition gas appliance or an operating electric heater).
• Please contact the nearest after-sale service center when maintenance is necessary. At the time of maintenance, the maintenance personnel must strictly comply with the Operation
• Manual provided by the corresponding manufacturer and any non-professional is prohibited to maintain the air conditioner.
• It is necessary to comply with the provisions of gas-related federal, state, and local laws and regulations.
• It is necessary to clear away the refrigerant in the system when maintaining or recycling an air conditioner by a trained professional.

Important Considerations

• The air conditioner you buy must be installed by professional personnel and the “Installation manual” is used only for professional installation personnel!
• The installation specifications should be subject to our after-sale service regulations.
• When filling the flammable refrigerant, please use caution to avoid serious injury.
• A leak test must be done after the installation is completed.
• It is a must to perform the safety inspection before maintaining or repairing an air conditioner using flammable refrigerant in order to ensure that the fire risk is reduced to a minimum.
• Requirements for the total weight of filled refrigerant and the area of a room to be equipped with an air conditioner (are shown as in the following Tables GG.1 and GG.2)

The maximum charge and the required minimum floor area
m1 = (4 m3) x LFL , m2 = (26 m3)) x LFL, m3 = (130 m3 )x LFL
Where LFL is the lower flammable limit in kg/ m3,R290 LFL is 0.038 kg/ m3,R32 LFL is 0.038 kg/ m3.

For the appliances with a charge amount m1 < M = m2:
The maximum charge in a room shall be in accordance with the following:mmax= 2.5 x (LFL)(5/4) x h0 x (A)1/2
The required minimum floor area Amin to install an appliance with refrigerant charge M (kg) shall be in accordance with following: Amin = (M/ (2.5 x (LFL)(5/4) x h0)) 2
Where:
mmax is the allowable maximum charge in a room, in kg;
M is the refrigerant charge amount in appliance, in kg;
Amin is the required minimum room area, in m2;
A is the room area, in m2;
LFL is the lower flammable limit, in kg/m3;
h0 is the installation height of the appliance,in meters for calculating mmax or Amin, 1.8 m for wall mounted;

Table GG.1 – Maximum charge (kg)

Category| LFL

(kg/m3)

| h 0

(m)

| Floor area (m2)
---|---|---|---
4| 7| 10| 15| 20| 30| 50

R32

| ****

0,306

| 0,6| 0,68| 0,9| 1,08| 0,32| 1,53| 1,87| 2,41
1| 1,14| 1,51| 1,8| 2,2| 2,54| 3,12| 4,02
1,8| 2,05| 2,71| 3,24| 3,97| 4,58| 5,61| 7,254
2,2| 2,5| 3,31| 3,96| 4,85| 5,6| 6,86| 8,85

Table GG.2 – Minimum room area (m2)

Category

| ****

LFL

(kg/m3)

| ****

h 0 (m)

| Charge amount (M) (kg) Minimum room area (m2)
---|---|---|---
1,224 kg| 1,836 kg| 2,448 kg| 3,672 kg| 4,896 kg| 6,12 kg| 7,956 kg

R32

| ****

0,306

| 0,6|  | 29| 51| 116| 206| 321| 543
1|  | 10| 19| 42| 74| 116| 196
1,8|  | 3| 6| 13| 23| 36| 60
2,2|  | 2| 4| 0| 15| 24| 40

Installation Safety Principles

1. Site Safety

2. Operation Safety
   

3. Installation Safety

   • Refrigerant Leak Detector
   • Appropriate Installation Location
     The left picture is the schematic diagram of a refrigerant leak detector.

Please note that:

1. The installation site should be in a well-ventilated area.
2. The sites for installing and maintaining an air conditioner using Refrigerant R32 should be free from open fire or welding, smoking, drying oven or any other heat source higher than 548℃ which easily produces open fire.
3. When installing an air conditioner, it is necessary to take appropriate anti-static measures such as wear anti-static clothing and/or gloves.
4. Installation or maintenance location should not be surrounded by obstacles or close to any heat source, flammable, and/or explosive areas or objects.
5. If the product suers refrigerant leak during the installation, all personnel should go out till the refrigerant leaks completely for 15 minutes. If the product is damaged, a professional must carry such damages product back to the maintenance station. It is prohibited to weld the refrigerant pipe or conduct other operations on the contaminated site.
6. The air conditioner unit needs to sit on a flat even surface.
7. It is necessary to avoid the places where there are other electrical products, power switch plugs and sockets, kitchen cabinet, bed, sofa and other valuables directly under the lines on two sides of the indoor unit.
8. Any ventilation openings of unit should be free from obstructions.

What’s in the Box

Open the carton and remove the below parts.

1

| Long Foam Seal (Adhesive)| 1
| Security Bracket| 1

| ¾” Screw| 4
| ½” Screw| 3
| Remote Control Battery| 2
| Modelling Material (Plasticene)| 1

Note: Illustrations in this manual are for explanatory purposes only. Product design and aesthetics may vary. Please search the entire package for the contents listed above as they may be packaged on top or underneath the main AC unit.

Setup & Installation

Window Requirements

1. This air conditioner is designed to be installed in a standard single-hung or double-hung window with a window width between 25” and 36” (645mm – 915mm).
2. The air conditioner can be installed without the side panels to fit in a narrow window opening. See the window dimensions. If the air conditioner is installed on a window width of 25.39”-28.35” (645-720mm), it must be installed to the right, and the right bracket must be touching the air conditioner (not extended); otherwise, the air conditioner will not operate normally.
3. The lower sash (the lower part of the window that moves up and down) must allow for 14.5” of vertical clearance when open.
4. All supporting parts must be secured to firm wood, masonry, or metal.
5. The electrical outlet must be within reach of the power cord. (Electrical outlets only, no power strips or other outlets allowed.)

Note: Store the air conditioner in its product box while not in use.

Suggested Tools for Installation (Not Included)

CAUTION
Heavy object. Team handling is required during the installation process.

Getting Started

Step 1: Unboxing
Carefully remove all packaging and wraps from the air conditioner and its accessories.

CAUTION
Heavy object. Team handling is required during the installation process.

Step 2: Testing
Before installing your AC, let’s test it to make sure it works properly, and your outlet has the proper power level. First, place it on a flat surface, plug it directly into a wall outlet (never use a power strip or other device), and turn it on. Next, use the Mode button on your control panel to change the AC to Cool Mode and press the down arrow to set the temperature to the lowest setting. After 3 minutes, the AC should be blowing cool air. If so, please continue to the next step. If not, see detailed troubleshooting tips at support.tcl.com/us.

Step 3: Applying the Adhesive Foam Seal
Measure the length of the upper window frame, trim the adhesive foam seal to the appropriate length, and apply as shown below.

Step 4: Placing Inside an Open Window
Using team lift, carefully lift the air conditioner and place in the windowsill. Next, close the window, making sure the air conditioner is centered and the bottom rail is flush against the windowsill.

CAUTION
Be careful to avoid cuts from the sharp metal edges and aluminum fins on the front and rear coils!

Note: The air conditioner should be tilted about 3° to allow for better drainage of condensate and rainwater. Using a level, measure about 1/3 bubble for the correct slant.

Step 5: Securing the Side Brackets
Extend the side brackets from both sides of the air conditioner and secure them to the left and right window frames using four ¾” screws as shown. Make sure to secure to upper screws before securing the lower screws.

Step 6: Securing the Side Panels
Pull the side panels inward to align with the side brackets. Then, extend and snap the side panel into place with the side brackets.

Step 7: Sealing Any Gaps with Modeling Clay (Plasticene)
Fill any gaps and crevices between the side brackets and panels with the included clay material.

Step 8: Securing the Screw into the Top Rail
Secure the ½” screw into the top rail of the air conditioner.

Step 9: Installing the Security Bracket (Recommended)
For security purposes, it is recommended to attach the security bracket to the top of the window using two ½” screws to prevent opening the window from outside. However, the security bracket can be removed to allow you to open the window when desired.

WARNING
To open the window, the unit must be securely fixed using the four screws from step 5. Please verify that the unit is r eliably fixed before opening the window.

Step 10: Filling the Gap Between Sashes
Trim the non-adhesive foam seal to the appropriate length and insert it between the window sashes as shown below.

If AC is Blocked by Storm Window Frame
Add wood as shown above or remove store window frame/obstruction before installing the window air conditioner.

If the Storm Window Frame must remain, be sure the drain holes or slots are not caulked or painted shut. Accumulated rainwater or condensation must be allowed to drain out.
Window Requirements

CAUTION
When opening the window, be sure that the fixed screws are secured properly in place without any objects affecting their attachment to the side brackets and associated window frame to prevent the unit from becoming unstable and falling.

App Control Setup

Step 1: Download & Open the TCL Home App
Scan the QR code or use the following link https://tcl.link/homeplusapp

Step 2: Create an Account
Create and verify your account using your email.

Step 3: Add Your Device
Select the “Add Device” button and follow the in-app instruction to complete setup.

How to Control Your AC

Remote Control

For more information on how to use the remote and other functions of your air conditioning unit, or to understand how each mode works, please refer to the next few pages.

Battery Replacement
The air conditioner comes with two batteries for the included remote control. Please be sure to insert them correctly for proper use of the remote.

Note:

• Do not mix old and new batteries, or batteries of different types
• Do not leave batteries in the remote if you do not plan on using the device for more than 2 months
• Follow your local city ordinances for information on proper disposal of old and used batteries. Do not dispose of batteries in unsorted municipal waste.

Tips for Using the Remote

1. The remote must be used within 26ft of the unit
2. The unit will make a sound when it receives the remote’s signal
3. Curtains, other materials, and even direct sunlight can interfere with the infrared signal receiver.
4. Press “MODE” and “ ^” and hold for 3s to reset the wifi setting.

Control Panel

seconds to reset filter reminder.

Note: Fan speed settings are available in Auto, Cool, and Fan modes.

Swing/Oscillation| Adjust the direction of airflow by swinging the vent vertically.

Press and hold for 3 seconds to turn on/off Eco mode.

Decrease| Decrease temperature level
Increase| Increase temperature level
Mode Selection| Switch between Cool/Dry/Fan/Auto modes

LED Display

| Indicates Cool, Dry, Fan, and Auto mode, respectively.
---|---
| Indicates the unit is in Sleep mode.
| Indicates that there is a WiFi connection
| Indicates Low, Medium, High, and Automatic fan speeds, respectively.

General Operations

While moving, press again to stop the vent at a desired angle.

Press and hold for 3 seconds to turn on/off Eco mode.

**Note:** To adjust the airflow direction horizontally, manually move the levers located on the top of the air outlet from side to side. Also, do not adjust the large vertical vent by hand as it may cause damage

Fan Speed

| Adjust Fan Speed

Press repeatedly to adjust the fan speed between Low, Medium, High, and Auto.

**Reset Filter Reminder**

Press and hold for 5 seconds to reset the filter reminder.

To clean the filter, see the maintenance section of this manual.

Note: In Auto mode, the fan speed will adapt to the room’s temperature. In Dry mode, the fan speed cannot be adjusted.

Mode Selection| Press repeatedly to cycle through Cool, Dry, Fan, and Auto modes.

Cool Mode

•  The AC cools the room to the set temperature.

•  Temperature and fan speed are adjustable.

Dry Mode

•  The AC works as a dehumidifier to remove excess humidity in the air. The fan runs constantly but at a low speed.

•  Temperature and fan speed are not adjustable.

Fan Mode

•  The AC circulates air like a normal fan. Remember to keep the vent open during the fan function but closed during the cooling function to maximize the cooling efficiency.

•  Fan speed can be adjusted to Low, Med, and High.

•  Temperature cannot be adjusted.

Auto Mode

•  The AC adjust between Cool and Fan modes automatically based on the room’s temperature.

•  Temperature and fan speed cannot be adjusted.

---|---
Timer (On Remote Control)| When the air conditioner is on or in standby, press the Timer button and its icon will flash on the LED display. During the flashing process, press + or – to select a timer from 0 to 24 hours, then press the Timer button again to confirm the setting.

After the timer ends, the air conditioner will start/stop running automatically.

Turning the air conditioner ON or OFF at any time or adjusting the timer setting to 0.0 hour will cancel the timer program.

Eco

(On Remote Control)

| In Eco mode, when the desired temperature is reached, the compressor will turn off and the fan will continue to run for 3 minutes before turning off.

The fan will turn on for 1-minute at every 5-minute interval until the room temperature is above the set temperature, at which time the compressor turns back on and continues cooling.

Sleep

(On Remote Control)

| In Sleep mode, the air conditioning temperature will increase by 2 degrees in 1 hour (1 degree every 30 minutes), then the temperature will remain constant for 7 hours at which the temperature will return to the initial temperature.

NOTE: Button sounds are muted, and all display indicator lights turn off after 15 seconds except for the Sleep mode indicator.

---|---
LED Display

(On Remote Control)

| Turn on/off the display

Press and hold for 5 seconds to switch between °F/°C.

Other Features

Filter Reminder
When the running time reaches 500 hours, the filter reminder will light up to indicate the filter needs to be cleaned. Press and hold the Filter button for 5 seconds to reset the filter reminder. Please see the maintenance section of this manual for filter cleaning instructions.

Display Auto Off

• Display will dim after 30 seconds (or after 15 seconds in sleep mode)
• Wake up the display by pressing any button

Memory
If the air conditioner is turned off but stays connected to the power, it will resume the previous settings (except the timer setting) when it is turned on again.

Drain Water
This unit was designed to collect moisture from condensation in a collection pan in the base of the unit. The collected water is distributed by the rear fan on to the condenser coil. This aids in the overall efficiency of the unit.
It is normal to hear the water sloshing around when the fan is spinning.

If this behavior is not desired, the drain cap at the rear of the AC can be removed to drain a portion of the water. Doing so may lessen the efficiency of the AC. A minimal amount of water will still remain in the drain pan.

Maintenance

Care and Cleaning
Clean your air conditioner occasionally to keep it looking new. Before cleaning, be sure to unplug the unit from any and all power sources to prevent electric shock or fire hazards.

Air Filter
The air filter should be checked at least once every month to see if it needs cleaning. Never use hot water over 104°F (40°C) to clean the air filter. Never attempt to operate the unit without the air filter. Trapped particles and dust can build up over time, which can result in decreased airflow and can cause the coils to accumulate frost. To clean the air filter:

1. Pull the grille out from the indents on both sides at the front and remove the filter inside.
2. Wash the filter using liquid dish soap and warm water. Rinse the filter thoroughly. Gently shake the filter to remove excess water.
3. Let the filter dry completely before placing it into the air conditioner.

Note: If you do not wish to wash the filter, you may vacuum the filter to remove the dust and other particles.

Cabinet Cleaning
To clean the air conditioner’s cabinet:

• Using a cloth dampened in a solution of warm water and mild liquid soap, wipe down the unit and the front panel. Then, using a clean dampened cloth, make sure to wipe down the unit to remove all excess soap and continue to dry.
• Never use harsh cleaners, wax, or polish on the cabinet front.
• Be sure to wring out excess water from the cloth before wiping round the control. Excess water may damage the unit.

Storage
If you want to store the unit when not in use, we recommend removing the drain plug at the back of the unit and slightly tilting the unit towards the rear to drain any water in the pan in a safe manner. Next, clean the unit and then store it back in the original packaging or box until next use.

TCL North America

LIMITED PRODUCT WARRANTY

What your warranty covers: Defects in materials or workmanship to the original owner of this TCL product when purchased as new from an Authorized
Dealer of TCL brand products and packaged with this warranty statement.

WARRANTY PERIOD (NON-COMMERCIAL USE):

• Labor: Twelve (12) Months from the original date of purchase.
• Parts: Twelve (12) Months from the original date of purchase.

WARRANTY PERIOD (COMMERCIAL USE):

• Labor: Six (6) Months from the original date of purchase.
• Parts: Six (6) Months from the original date of purchase.

Commercial Use includes, but is not limited to, the use of this product in a commercial or business environment, the use of this product in an institution or
for institutional purposes, or for other commercial purposes including rental purposes.

Should your TCL device prove to be defective in material or workmanship under normal use during the warranty period listed above, effective from the
date of original consumer purchase of the product, TCL North America at its sole discretion will, (1) pay an Authorized TCL Service Center for both labor
charges and parts to repair your device, or (2) replace your device with a new or refurbished/recertified equivalent product. If repaired at an Authorized
TCL Service Center, TCL is not responsible for the transportation costs to the Authorized TCL Service Center. However, TCL will pay for the return
shipping. TCL will provide instructions for the packaging and shipping of the unit. Units that are improperly packed and damaged during shipping are not
covered under this limited product warranty. This limited product warranty is good only to the original purchaser of the product and effective only when
used in North America. You must have your original purchase receipt or proof of purchase (bill of sale or receipted invoice) which states the condition of
the unit (new, used), the unit’s date of purchase, place of purchase, and model/serial number.

HOW SERVICE IS HANDLED: Call 1-800-825-6747 and choose the appropriate prompt. Please have product type, model number, serial number, and ZIP code ready. Troubleshooting and prior approval from a TCL representative MUST occur before sending in your product for repair.

Product Registration Information
You can find the model number and serial number on a label on the back or side of the product. Register your product online at register.tcl.com.

NO OTHER WARRANTY IS APPLICABLE TO THIS PRODUCT. THIS LIMITED WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED,INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE. SOME STATES AND/OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON THE LENGTH OF TIME AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY

TO YOU. THIS LIMITED WARRANTY GIVES YOU, THE ORIGINAL PURCHASER, SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR TERRITORY TO TERRITORY. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.TCL.COM/EN TO VIEW THE MOST CURRENT VERSION.

THIS LIMITED WARRANTY DOES NOT APPLY TO:

1. Service calls to your home for delivery or pick-up, installation,instruction, replacement of house fuses, connection of house wiring or plumbing, or to correct unauthorized repairs.
2. Failure of the product to perform due to signal reception problems not caused by your unit, or due to power failures or interruptions or inadequate electrical service.
3. Damage caused by transportation or handling, including damage during shipment from a Retailer (please contact your Retailer for assistance).
4. Damage caused to the product by accident, vermin, lightning, wind(s), fire, flood(s), or act(s) of God.
5. Damage caused by operating the product in a corrosive or wet atmosphere.
6. Repairs when your TCL product is used in other-than-normal,single-family household use, or contrary to the instructions described in the product User’s Guide.
7. Damage resulting from accident, alteration, misuse, abuse,neglect, insects, normal wear-and-tear, cosmetic damage,mishandling, power line surges, improper or faulty installation, or improper repair or maintenance. Improper repair includes the use of parts not approved or specified by TCL.
8. Markings or images on the product’s LCD/LED panel resulting from viewing fixed images (including but not limited to certain 4:3 images on wide screen televisions, and/or data or images in fixed screen locations from banners, video games, or certain broadcast networks).
9. Normal maintenance as described in the User’s Guide (including but not limited to cleaning or replacing filters, cleaning coils, or other normal maintenance).
10. Use of accessories or components that are not compatible with this product.
11. Products with altered, missing, defaced, unreadable, or removed serial numbers.
12. Changes in the appearance of the product that do not affect product performance.
13. Increases in utility costs and/or additional utility expenses.
14. Products purchased from non-authorized TCL resellers.
15. Products sold in any condition other than new from the original manufacturer, or sold outside of North America.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

CONTACT INFORMATION:
TCL North America
1860 Compton Ave Corona, California 92881
1- 877-300-9806
www.tcl.com/en

Troubleshooting

The air conditioner will not start

| The air conditioner is unplugged| Make sure the air conditioner plug is pushed completely into the outlet.
The fuse is blown/circuit breaker is tripped| Check the house fuse/circuit breaker box and replace the fuse or reset the breaker.
Power failure| •  The unit will automatically restart when power is restored.

•  There is a protective time delay (approx. 3 minutes) to prevent tripping and overloading the compressor. For this reason, the unit may not start normal cooling for 3 minutes after it is turned back on.

The current interrupter device is tripped| •  Press the RESET button located on the power cord plug.

•  If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.

The air conditioner does not cool as it should

| Air flow is restricted| Make sure there are no curtains, blinds or furniture blocking the front of the air conditioner.
The temperature control may not be set correctly.| Lower the set thermostat temperature.
The air filter is dirty| Clean the filter. Refer to MAINTENANCE.
The room may be too warm| Please allow time for the room to cool down after turning on the air conditioner.
Cold air is escaping| Check for open furnace registers and cold air returns.
The cooling coils are frozen| Switch to high fan speed and set the thermostat to a higher temperature.
Temperature sensor is not well situated.| Temperature sensor behind the air filter is touching the coil. Try to move it so it does not contact the cold coil.
The air conditioner is freezing up| Ice blocks the air flow and stops the air conditioner from cooling the room| Switch to high fan speed and set the thermostat to a higher temperature.
The remote control is not working| The batteries are inserted incorrectly| Check the position of the batteries.
The batteries may be dead| Replace the batteries.
Water is dripping outside| Hot and humid weather| This is normal.
Water is dripping INSIDE when the unit is cooling| ****

The air conditioner is not correctly tilted outside

| Improper installation. Tilt air conditioner slightly to the outside to allow water drainage. Refer to installation instructions.
---|---|---
Water is dripping INSIDE when the unit is cooling| ****

Moisture removed from the air is draining into the base pan

| This is normal for a short period in areas with low humidity and normal for a longer period in areas with high humidity
Noise when the unit starts| A “da-da” sound may occur for 30 seconds when the unit is turned on due to the compressor starting.| ****

This is normal.

Specifications

References

• Photoregister | Help
• | TCL
• | TCL
• TCL Support
• TCL Support
• TCL Electronics - Shop Home Appliances & Entertainment - TCL UK
• TCL Electronics-Tienda de Electrodomésticos y Entretenimiento-TCL España
• TCL France | TV, Barres de son, Ecouteurs, Smartphones
• | TCL
• TCL Home App | TCL USA

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