WOWME Senior SOS Band Smart Watch User Manual

WOWME Senior SOS Band Smart Watch

Product Information:

The Senior SOS Band is a device designed to provide emergency assistance to seniors. It comes with a SIM card slot and GPS tracking capability, which allows users to send SOS calls and notify pre-selected contacts in case of an emergency. The device has a companion app, WowME Tracker, that provides full functionality and all settings of the device.

Product Usage

Before using the Senior SOS Band, read the user manual carefully to avoid unnecessary damage. Follow the steps below to get started with the device:

Preparation Before Putting Into Operation:

Ensure the device is fully charged before using it for the first time. Insert a SIM card into the device as shown in the user manual.

Turning on the Device:

Press and hold the red button to turn on the device. It takes approximately three minutes to load the GSM or GPS signal. Please note that the GPS signal may not load when inside buildings. We recommend taking the device outside before the first use.

Pairing

Download the WowME Tracker app on your smartphone from the App Store or Play Store. After downloading, register your device using the QR code provided in the packaging or type in the registration number. Once registered, you can start using all its functions.

Watch Function Interface:

The device provides various functions that can be controlled from the WowME Tracker app. The app interface displays all settings, including remote shutdown, location tracking, and SOS call.

Indicator Light:

• The device has a red and green light that indicates its status.
• The red light indicates low battery, while the green light indicates a normal operating state.

App Menu:

• The app provides all device settings and functions, and you ca select them from the menu. You can choose from the list of devices, in case you use more than one WowME GPS Tracking watch or SOS  band.
• Overall, the Senior SOS Band is an excellent device for seniors who want to stay connected and safe in case of an emergency. By following the user manual, you can easily set up and start using the device without any hassle.

The product user guide contains product features, how to use, and the operating procedure. Read the user manual carefully to get the best experience and avoid unnecessary damage. Keep this manual for future reference. If you have any questions or comments about the device, please contact the customer line.

• ✉ www.alza.co.uk/kontakt
• ✆ +44 (0)203 514 4411
• Importer Alza.cz a.s., Jankovcova 1522/53, Holešovice, 170 00 Praha 7, www.alza.cz

Getting Started

Preparation Before Putting Into Operation

Check, if you have all accessories in the package.

• Instruction manual
• Charging cable
• EU charging adaptor
• Flat plastic tool

Prepare the SIM card according to the following instructions.

• SIM card must be in the MICRO size (see the image below).
• PIN code must be deactivated. You can deactivate the PIN when you insert the SIM card into your mobile phone.
• For the correct function of the device, internet and call services must be activated on the SIM card.

Note : Average data consumption of the device is about 30 MB per month. Ensure that the SIM card is fully compatible with 2G/GSM network. Most of the locally bought SIM cards are compatible.
Warning : If there is no data plan active or enough money on your prepaid card, watch will rapidly discharge as it repeatedly tries to start the corresponding connection. Location and communication services are not available.
Warning : This device doesn’t support 4G network and therefore cannot automatically update network settings when SIM card of different mobile providers are inserted. If there is a connection problem (you cannot see the location of your device in the WowME Tracker app), please see the FAQ part of the user manual or contact our customer service.
Fully charge your device using supplied USB cable plugged into a power adapter. Do not use the fast charger or laptop USB port for charging! After a few moments, screen will turn on automatically and you will see the charging indicator. Before first use charge device for at least 2 hours.

Inserting the SIM Card into Your Device

The device must be turned off before inserting the SIM card. You can turn it off by long pressing the red button (red button turns off device if SIM card is not inserted). Insert your SIM card in the direction as shown on the picture bellow. Use the supplied flat tool to push the SIM card into the device until it clicks.

Turn on the Device

After the device is fully charged and the SIM card is inside, you can turn on the device using the red button. It takes approximately three minutes to load GSM or GPS signal. It is possible that the GPS signal will not load when inside of building. We recommend taking the device out before the first use. You can later check availability of location service after pairing device in WowME Tracker app.

Pairing

Download the WowME Tracker app

Full functionality and all settings of the device are available in the WowME Tracker app. Use the following QR code to download the app or search WowME Tracker on App Store or Play Store.

Register Your Device

After the first registration in the app, you will be asked to register your device. Scan the QR code with registration code or type in the registration number. You can find the registration number and the QR code on the tag enclosed to your device. Then you can log into the app again and start using all its functions.

This device doesn’t support 4G network and therefore cannot automatically update network settings when the SIM card of different mobile provider are inserted. In rare cases it can happen that your device will not connect properly to your WowME Tracker app and functions (including the location services) will not be available. If you have any problem, please contact the Alza support line.

Watch Function Interface

Below, you can see the functions of watch interfaces. Most of the watch functions are controlled from the app WowME Tracker.

Know Your Device

Red key

• Turn on the device by pressing for five seconds when the device is turned off.
• After pressing for five seconds, you can start SOS call. You can find more details about this function in the chapter Safety Features.

Note : It is not possible to turn off your device when it is synced and connected to your account at WowME Tracker app (you can however use the “Remote Shutdown” function in the WowME Tracker app). If the device turns off instead of beginning SOS Call, it can be caused by the following:

• The connection between the device and your phone is not set up because APN is set up wrong. It is a common issue with 2G devices. Please see the part “APN settings are incorrect” of the chapter titled FAQ.
• The device is in area without mobile network coverage.
• The device is not paired with any account in the WowME Tracker app. Please follow the steps from the chapter titled Pairing to pair your devices.

Green key

• Press to answer an incoming phone calls.
• Press briefly to listen to last voice message.
• Press and hold to record a voice message. Greenlight lights up during voice recording. The message will be sent automatically after releasing the green button.

Indicator Light

Red light indicates the following:

• Charging is in progress – red light flashes every second when being charged.
• The battery is lower than 20% – red light will flash every five seconds.

A green light indicates the following:

• Receiving voice message – green light will flash five times after receiving a message.
• Charging is finished – the green light will stay lit up until the device is unplugged.

Device Functions

App Menu

All settings listed below, and others can be selected in the WowME Tracker app .

Location Services

For first use of the GPS watch, we recommend testing the device outdoors to ensure correct synchronization with the GPS position from satellites and get correct local coordinates in the WowME Tracker. Device tracking will be more accurate when you later bring it back inside.
If you control more devices in the WowME Tracker app (maximum of 50 devices on one account), you need to log out and log in again. All settings will be automatically updated regarding the possibilities of each device.

The device can track position in three modes:

• Normal mode (once every ten minutes)
• Saving mode (once an hour)
• Tracking mode (once a minute)

Chosen model influences battery consumption. For a basic overview of the location of your loved one, we recommend using longer update frequencies to ensure longer service of your device without charging. In saving mode, the battery life of the device is approximately two days, while in normal mode it lasts for about one day.
After clicking on the map on the main screen of the WowME Tracker app, you can see the position of your watch. You can check when this position was updated for the last time and what type of location service was used (GPS, WiFi or LBS).
By pressing the manual location button (green mark, as seen on the screenshot below), you can manually refresh the real-time location. Firstly, you will get the quick updates using GPS and after less than a minute, you shall get a more accurate GPS position when available. If your device isn’t receiving a GPS signal, only the LBS location will be displayed.

Types of Location Services Used by the Device

This device uses GPS or LBS (localization using GSM network) for location service.

• GPS determines position with accuracy up to five meters. Accuracy depends on the GPS signal which can be weakened in an environment with high trees or buildings. GPS signal is usually not available when the device is indoors.
• LBS uses a GSM network and depends on the density of signal towers of your mobile provider in your location. It is usually very inaccurate and in some areas location displayed by the WowME Tracker app can have differences varying between 200 and 500 meters.

Please see important information regarding using location services below:

• If you want to display only the accurate location of your device, you can turn off LBS usage in the WowME Tracker app. Please note that watch will use only GPS which is not available indoors. It means that the watch will track changes of position only outside.
• If the device stops moving or shaking, the location service automatically activates standby mode to save the battery. Device will automatically update location only when watch is on your hand, and you are moving.

Safety Features

SOS Call
In the WowME Tracker app you can set up to three different SOS numbers. After long pressing the red button, the device will automatically dial the numbers in selected order. If nobody answers the phone, the device will try again after 30 to 40 seconds. This way it can dial up to two times per number. You can also set SMS alert (see below) with information about the SOS alerts.

SMS Alert
After making SOS call, the device will automatically send a text message to chosen phone number with information about its location and time of the SOS alert. You can also set up SMS alert for situations when the battery is low (below 20%).

Reject Unknown Calls
When this function is activated, only numbers in the Contact list will be able to call to watch. In case of rejected call you will also receive notification in the WowME Tracker app.

Safety Zone
You can set up safety zones on the map. The device will automatically notify you when user leaves selected safe zone.

• Open “Safety Zone” on the map.
• Click on “+” in the bottom part of the screen.
• Find the map place where you want to set the safety zone and click on it.
• Type the name of the zone and set up the radius, then click on “OK”.

Note : WowME Tracker enables three safety zones for each device. Ensure that safety zones don’t overlap with each other.

Remote Health Check

In the “Health” tab of the WowME Tracker app, you can remotely check the health of the device user. You can see real-time information about physical activity (steps, calories burnt,
and distance walked). Please note that this device does not substitute a medical device and all measured values are informative only.
Please take into account that the Steps function needs to be activated in the WowME Tracker app first (click on “Health” → “Steps” → “Switch”). Without activating this function, you cannot access steps count in the app nor in your device. For the current measuring of calories or distance, please set also other information in “Steps” menu including weight and average Step Length.

FAQ

The battery consumption of the device is too high. How can I make the device’s lifetime longer?
Battery consumption is mostly determined by location services. If the battery of your device is out sooner than you want, try a longer frequency of location updates. We recommend longer periods to save battery as you can always manually check the location in the WowME Tracker app and other services work without restriction (such as safety zones etc.). A description of different frequencies of the location update are to be found in the chapter “Location Services”.

The device is offline in the WowME Tracker app.
Missing connection between the device and the WowME Tracker app can be caused by multiple problems. Please check that your device meets the following criteria:

• The battery of the device is charged. The device is fully charged when the LED indicator light is green while the device is connected with a charging cable to the power socket.
• The PIN code of the SIM card is deactivated.
• SIM card has an active data plan or enough money for pay-as-you-go data.
• APN settings are set correctly. As this device doesn’t support 4G connection, it cannot automatically adjust settings for new SIM cards. To resolve this problem, see the chapter “Updating Network Settings”.

APN settings are incorrect.

Incorrect APN settings block connection to mobile network as this device cannot automatically adjust to new 4G SIM cards. Follow the instruction bellow to check the settings of your device and learn how to adjust them.

• Send a text message to the number used in your device in the following format: pw,123456,ts#
• You will receive a status message. Check line “GPRS”. If there is “OK”, the device is connected to the network and there is no problem with APN setting. If “GPRS” shows “NO” and the device meets all criteria listed above, see chapter “Updating Network Settings”.

Location services are very inaccurate.

The accuracy of your device’s location services are depending on the method that is currently used in operation. It is determined by the following factors.
When outside, the device is using primarily GPS that is affected by the surrounding environment. GPS has a weaker signal close to high buildings, trees etc. If the GPS is not available or not loaded yet, the device will use LBS which determines location from the mobile network. This is dependent on the density of the signal towers network. You can turn off LBS localization in the WowME Tracker to keep more precise GPS localization only.
When indoors, GPS is not available. The device primarily uses an LBS location that is very inaccurate. Location can be updated when the device connects to a nearby WiFi. If you want more accurate location service, please turn off LBS localization in the WowME Tracker. The device will show you the WiFi location and in case the WiFi is not available, it will show the last update of the outdoor GPS position.

Warranty Conditions

A new product purchased in the Alza.cz sales network is guaranteed for 2 years. If you need repair or other services during the warranty period, contact the product seller directly, you must provide the original proof of purchase with the date of purchase.
The following are considered to be a conflict with the warranty conditions, for which the claimed claim may not be recognized:

• Using the product for any purpose other than that for which the product is intended or failing to follow the instructions for maintenance, operation and service of the product.
• Damage to the product by a natural disaster, the intervention of an unauthorized person or mechanically through the fault of the buyer (e.g. during transport, cleaning by inappropriate means, etc.).
• Natural wear and aging of consumables or components during use (such as batteries, etc.).
• Exposure to adverse external influences, such as sunlight and other radiation or electromagnetic fields, fluid intrusion, object intrusion, mains overvoltage, electrostatic discharge voltage (including lightning), faulty supply or input voltage and inappropriate polarity of this voltage, chemical processes such as used power supplies, etc.
• If anyone has made modifications, modifications, alterations to the design or adaptations to change or extend the functions of the product compared to the purchased design or use of non-original components.

EU Declaration of Conformity

Identification data of the manufacturer’s / importer’s authorized representative: Importer: Alza.cz a.s.
Registered office: Jankovcova 1522/53, Holešovice, 170 00 Prague 7 IČO: 27082440

The subject of the declaration:

Title: GPS Tracker
Model / Type : Y6

The above product has been tested in accordance with the standard(s) used to demonstrate compliance with the essential requirements laid down in the Directive(s):

Directive No. 2014/53/EU
Directive No. 2011/65/EU as amended 2015/863/EU
Prague, 28.7.2021

WEEE

This product must not be disposed of as normal household waste in accordance with the EU Directive on Waste Electrical and Electronic Equipment (WEEE – 2012/19 / EU). Instead, it shall be returned to the place of purchase or handed over to a public collection point for the recyclable waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. Contact your local authority or the nearest collection point for further details. Improper disposal of this type of waste may result in fines in accordance with national regulations.

References

• Alza.cz – rychlý a pohodlný nákup odkudkoliv | Alza.cz
• Alza | Alza.co.uk
• Alza.cz – rychlý a pohodlný nákup odkudkoliv | Alza.cz
• Alza.cz
• alza.de
• alza.hu
• alza.sk

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