TERADEK Airmix Live Production Switcher Software User Guide

June 9, 2024
TERADEK

TERADEK Airmix Live Production Switcher Software User Guide-
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Airmix Live Production Switcher Software

TERADEK Airmix Live Production Switcher Software User Guide-
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Airmix is a software application that allows you to preview, monitor, and edit multiple video sources before broadcasting to one of many integrated platforms. It is available for iOS devices and requires a subscription to use.

Support Resources

In addition to this reference guide, there are a number of resources available for more information on Airmix’s features and operation. For tips, information, and all the latest available firmware and software updates, visit Teradek’s support forum at https://support.teradek.com. If you are unable to find what you are looking for online, please contact Teradek support at support@teradek.com

If you need assistance with Airmix, you can access the following resources:

  • User manual
  • Teradek Support Center
  • Email support

Disclaimer

Airmix is provided as-is without any warranties, express or implied. Teradek assumes no responsibility or liability for any errors or omissions in the software. Use at your own risk. This manual is intended for user information only. Every effort has been made to ensure that the contents within are accurate at the time of printing, and that updates are made in a timely manner. Teradek cannot be held responsible for inaccuracies, typographical errors, or out-of-date information contained within this manual.

Warning

Airmix is intended for use by trained professionals. Improper use of the software may result in equipment damage, injury, or other hazards. Always follow best practices and safety guidelines when using Airmix.

Getting Started

Airmix allows you to preview, monitor, and edit multiple video sources before broadcasting to one of many integrated platforms. Use the following instructions to configure video sources and streaming destinations, then begin live streaming.
NOTE: A subscription is required to use Airmix. After downloading the app, you will be prompted to sign up for Airmix.

Follow these instructions to configure video sources and streaming destinations, then begin live streaming with Airmix:

  1. Download the Airmix iOS app from the App Store.
  2. Create an account and subscribe to Airmix.
  3. Connect your iPad and video source(s) to the same Wi-Fi network.
  4. In the Source Editor panel, tap Add New Source and select a Teradek Device.
  5. Select a video source thumbnail to view it in the Preview panel.
  6. In the Settings menu, navigate to Broadcasting Destinations > Manage Destinations > Add Destination, then select a platform and enter your credentials.
  7. Tap the Go Live/Record button to begin streaming or recording.

Settings Overview

NAVIGATING THE SETTINGS MENU
The Settings menu allows you to customize and control the stream settings, as well as review general information about the Airmix app. Tap the icon in the upper-right corner to access the Settings menu.

OUTPUT
Contains options for configuring a broadcast destination, video and recording outputs, and quality.
INPUT
Contains options for configuring the decoder an iOS camera settings.
PROJECTS
Create and save new projects from your current workspace
GENERAL
Check permissions, notifications and view tutorials on how to optimize the operation of Airmix.
UI ADJUSTMENTS
Modify the color and appearance of the control panels.TERADEK Airmix Live
Production Switcher Software User Guide-fig-25

The Settings menu allows you to configure various aspects of Airmix:

  • Output: Configure output settings such as resolution, frame rate, and bitrate.
  • Input: Configure input settings such as audio and video sources.
  • Project Management: Manage projects, scenes, and assets.
  • General: Configure general settings such as language and interface layout.
  • UI Adjustments: Adjust the size and position of interface elements.

INTRODUCTION

Thank you for downloading Teradek’s Airmix video production app for iOS. This user guide details the operation and key functions of Airmix. Airmix can receive multiple camera feeds from any WiFi-enabled Teradek encoder for real- time video mixing, switching and even transitions. Airmix allows you to preview and monitor each video source and audio input, track on-air uptime, and start/stop broadcast from an intuitive touchscreen interface. Airmix features native integration with some
of the most popular video platforms, offering a seamless streaming experience. Use this guide to enhance your usage and knowledge of Airmix.

USER INTERFACE PANELS

  • A: Preview panel
  • B: Program panel
  • C: Settings menu
  • D: Go Live/Record button
  • E: Shots panel
  • F: Source Editor panel
  • G: Transitions panelTERADEK Airmix Live Production Switcher Software User Guide-fig-1

The Airmix user interface consists of several panels:

  • Preview panel: Displays footage for editing before it is transitioned into the Program Window.
  • Program panel: Displays the live output video.
  • Settings menu: Allows you to configure output, input, project management, and general settings.
  • Go Live/Record button: Begins live streaming or recording.
  • Source Editor panel: Allows you to add and edit video sources, as well as access other interfaces.
  • Shots panel: Allows you to composite footage, images, or text to create assets for your stream.
  • Transitions panel: Allows you to transition between sources and shots during live broadcast.

PANEL DESCRIPTIONS

TERADEK Airmix Live Production Switcher Software User
Guide-fig-2

CONFIGURE A VIDEO SOURCE
  1. Download the Airmix iOS app from the App Store.
  2. Follow the instructions to create an account and subscribe to Airmix (Fig.2.1).
  3. Connect your iPad and video source(s) to the same Wi-Fi network.
  4. Tap Add New Source in the source editor panel, then select a Teradek Device (Fig. 2-2).
  5. Tap a thumbnail to view it in the Preview panel. SELECT A STREAMING DESTINATION
  6. Tap the button on the upper right-hand corner.
  7. Navigate to Broadcasting Destinations>Manage Destinations>Add Destination, then select a platform (Fig. 2-3). After entering your credentials, the platform will be added to the list of available destinations under Broadcast Destination. Multiple destinations can be added, but you can only stream to one destination at a time.
  8. Tap the Go Live! button on the upper right-hand corner.
  9. Tap either the Cut or Transition button to transfer the video over to the Program panel (Disabling the Preview panel will transfer the video directly to the Program panel from the Source panel).

SOURCE CONTENT EDITOR

Once you have configured a video source, you can add text, images, and additional video sources to your broadcast. Use the following section to get acquainted with the Editor, Audio, Instant Replay, Record, Live Chat, and Stream Output panels, and how to use them properly.

EDITOR

The Editor panel consists of two sections; the Source panel and the Overlay panel. With the Source panel, you can configure any compatible Teradek encoder, video files, supported external streams*, audio files, or one of the iPad’s built-in cameras to your stream. The Overlay Panel allows you to overlay custom text, a scoreboard, replay tag, or an image on your video footage.

Adding Sources
  1. Tap “Add New Source” in the source editor panel.
  2. Select a source option(s) (Fig 3-1). The selected source(s) will be displayed as thumbnails.
  3. Tap on a thumbnail to view it in the Preview panel (Fig 3-2).
  4. To switch a different source, tap on a thumbnail to view it in the Preview panel.TERADEK Airmix Live Production Switcher Software User Guide-fig-6
SOURCE OPTIONS

Teradek Device – Add a compatible Teradek encoder stream or Airmix Remote-enabled device
Video Files – Select a saved video files from the iPad’s Photo Library.
iOS Camera – Utilize the iPad’s camera as a source.
Core Devices – Select a device from your Core account
External Stream – Add a supported RTSP or MPEG-TS feed from an encoder, IP camera or software not manufactured by Teradek.
Audio Files – Select an MP3 file as an audio source

Add a VISCA PTZ Camera Source

  1. Obtain your VISCA camera’s IP address. NOTE: Please refer to your camera’s documentation for specific intructions on how to obtain the IP address.
    IP ADDRESS RETRIEVAL EXAMPLE (Some models) Plug your VISCA camera into a monitor to obtain the camera’s IP address. NOTE: The IP address is only visible for about 5 seconds on the upper-left hand corner of the screen.

  2. Tap Add New Source in the source editor panel, then select External Stream (Fig. 3-3).

  3. Enter the VISCA camera URL in the corresponding field (Fig. 3-4). The default URL is rtsp:// + IP address + /live/av0 or av1 (e.g rtsp://xxx.xx.xxx.xx/live/av0). Tap Connect.

  4. Tap the VISCA Port field to enter the port number. NOTE: The VISCA port number can be obtained from your camera’s web user interface. Tap Done.

  5. Long press the image’s thumbnail to return to the stream settings screen, then tap the (transition) button to access the VISCA Controller screen (Fig 3-5).

Add Image Overlay

  1. Select one of the preset images, or import images from your iPad’s Photo Library (Fig. 3-6).
  2. Long press the image’s thumbnail to modify the appearance and placement of the image.
  3. Tap either the Cut or Transition button to transfer the video over to the Program panel.

Add Custom Text, Scoreboard, or Title Overlay

  1. Select a text overlay option.
  2. After selecting a text option, you will be prompted to modify, or change the placement, size, color, and font of the text (Fig. 3-7).
  3. To apply your text selection, tap on the corresponding thumbnail. Tap on the thumbnail again to remove or replace your text selection from the Preview window.
  4. Tap either the Cut or Transition button to transfer the video over to the Program panel.

OVERLAY OPTIONS

Image – Add, modify, or change the placement and size of an image overlay.
Custom Text – Add, modify, or change the placement, size, and font of text on your footage (only one line of text). Scoreboard – Add a scoreboard to your footage if you are broadcasting a sporting event. You can also modify the appearance of your scoreboard
Title – Add, modify, or change the placement and themes of titles and subtitles (up to two lines of text).
Replay Tag – Add a Replay indicator to your video

AUDIO MIXER

The Audio Mixer supports audio from various sources along with the Program audio output. All audio inputs are visibly represented by a source fader, which corresponds to the number of audio-enabled sources that have been configured in Airmix. Use the Audio Mixer (Fig. 3-8) to adjust audio levels for each of your input sources (live cameras, videos, or the iPad’s built in microphone) and choose how the source audio is mixed into your program output.TERADEK Airmix Live Production Switcher Software User Guide-
fig-13

MIXER OPTIONS

Audio Sliders – Increase or decrease the volume from a specific audio source.
On/Off – Enable or disable your audio source(s).
Mute – Disable the source’s audio.
Monitor – Monitor a specific audio source during Preview and/or Program. Only one source can be monitored at a time.
Always On/On if Live – Select whether the audio source is constantly enabled (Always On) or enabled only when the source is visible in the Program window (On If Live).
Reset dB- Restore to default settings.

INSTANT REPLAY

Instant Replay is an in-app purchase (Fig. 3-9) that allows you to save and play back footage from any Teradek encoder. Replay footage can be used as an additional source.TERADEK Airmix Live Production Switcher Software User
Guide-fig-14

INSTANT REPLAY OPTIONS

Live Source: Allows you to save instant replay footage from a specific source (Replay function must first be enabled). Replay Buffer: Allows you to review and edit replay speed. Enable Replay: Enables replay function. Once enabled, replay stats such as resolution and bitrate will be displayed and the Capture feature is enabled in the Editor panel. To use the Capture feature from the Editor panel:

  • Tap the button on the top right corner.
  • Navigate to the Replay panel, then tap Replay History (Footage is displayed according to the time it was captured)

Capture All Replays: Simultaneously save replay footage from all enabled sources.
Replay Controls : Return to the Instant Replay home panel.
Replay History : Replay files are saved in folders corresponding to their device and the number of files in each folder corresponds to the number of times the Capture button is tapped.

RECORDING*

Airmix allows you to record MP4 files of your program output that can be exported to your iPad’s camera roll, used as additional video sources, or deleted (Fig. 3-10).

RECORDING OPTIONS

Copy To Photos – Export videos to your iPad’s Camera Roll
Delete Recording – Delete the recorded file
Recording Quality – Select a High, Standard, or Low quality recordingTERADEK Airmix Live Production Switcher Software User Guide-
fig-18

SOURCE STATS

The Source Stats panel (Fig. 3-11) displays the source’s output statistics such as resolution, framerate, and codec type. You can also sync your sources’ audio and video delay.

AUTO SYNC
The Auto Sync feature allows you to automatically adjust the audio/video delay to account for varying latency between different sources. When enabled, Auto Sync determines the delay needed to sync two or more sources. To sync your sources:

  • Tap the Sync checkbox under each source you want to sync.
  • Tap the Start Auto Sync button, then select Yes.
  • Ensure the audio sources are within listening range, then make a quick, loud noise (clap) to sync your audio sources.
  • When prompted, apply sync.TERADEK Airmix Live Production Switcher Software User Guide-fig-19
STREAM OUTPUT

The Stream Output panel (Fig. 3-12) contains output statistics such as output bitrate, resolution, and framerate. You can also enable or disable Local Streaming.

LOCAL STREAMING
Airmix allows you to stream to multiple users on the same network with Local Streaming. Once enabled, Local Streaming provides access to Airmix’s stream output by simply entering the IP address into VLC or any other compatible multimedia player.

SHOTS

Use the Shots panel to quickly access frequently used video/image/text combinations. Shots may also consist of replay footage, recordings, and live video (Fig. 3-13). Multiple shots can be added.

SHOTS CONTROLS
Expand shot view – Increase the size of your Shot thumbnails
Save shot – Save any footage in the Preview panelTERADEK Airmix Live
Production Switcher Software User Guide-fig-21

TRANSITIONS

The Transitions panel (Fig. 3-14) allows you to add or modify transitions between different video sources and shots.

TRANSITIONS CONTROLS
Transitions Button- Gradually switch from one shot to the next.
Cut – I nstantly replace one shot with the next shot.
Transition Behavior – Tap to adjust the duration of the transition ( Transition Speed), or select from one of the following Transition Types:

  • Cross Dissolve
  • Slide from Left
  • Scale from Left
  • Zoom Dissolve
  • Rotate Zoom Dissolve

Preview Button – Enable/disable Preview panel (Sources will be displayed in the Program panel.TERADEK Airmix Live Production Switcher Software User
Guide-fig-24

AIRMIX SETTINGS DIAGRAM

TERADEK Airmix Live Production Switcher Software
User Guide-fig-26

OUTPUT

BROADCASTING DESTINATIONS
Airmix features native integration with some of the most popular streaming platforms. Select one of several integrated platforms, then enter your credentials and/or destination information.

INTEGRATED PLATFORMS

  • Livestream.
  • IBM Video Streaming
  • YouTube Live
  • Twitch
  • Facebook
  • Vimeo
  • Core
  • Periscope
  • RTMP(S)
  • Sharelink
  • Sputnik
Livestream
  1. Select Livestream and enter your credentials (Fig. 4-1).

  2. Select the event you wish to stream to (Fig. 4-2), or create a new event at https://livestream.com.

  3. After selecting an event, tap Settings, then select Done on the upper right corner.

  4. Tap the Go Live button, then choose whether or not to notify your followers (Fig. 4-3).
    NOTIFY FOLLOWERS
    You will be prompted to select whether or not to notify your followers once you tap the Go Live button.

  5. When ending the broadcast, choose whether to Post, Save, or Delete the video from the event (Fig. 4-4). POST, SAVE, OR DELETE
    When ending your broadcast, you will be prompted to select whether to Post the recorded video immediately, Save it for posting later, or Delete it from the event.

IBM Video Streaming
  1. Select IBM Video Streaming and enter your credentials (Fig. 4-5).TERADEK Airmix Live Production Switcher Software User Guide-fig-30

  2. Select a channel to stream to (Fig. 4-6), or create a new channel at https://video.ibm.com.CHANNEL LIST
    The IBM Video Streaming Channels list (Fig. 4-6) indicates which channels are available to stream to. Once you have entered your credentials, you will be prompted to select one of the available channels.

  3. After selecting a channel, tap Settings, then select Done on the upper right corner.

  4. Tap the Go Live button to begin streaming.
    AUTO RECORD AND RECORDED FILES
    Depending on your IBM Video Streaming account level, broadcasts to your channel may be automatically recorded for viewing later. Enabling the Auto- Record setting triggers these recordings. Access permissions for the recorded files can be configured on your IBM Video Streaming account.

YouTube Live
  1. Select YouTube Live.
  2. Tap the Sign in with Google button, then enter your Google account credentials (Fig. 4-7).
  3. Select an event, create a new event, or select Stream Now (Fig. 4-8), tap Settings, then select Done to apply your settings
  4. Tap the Go Live button, then select whether to Preview the broadcast or to go Live, or Cancel (Fig. 4-9). TWO TYPES OF BROADCAST DESTINATIONS
    • The Stream Now destination is a continuously accessible public channel with a permanent URL. Streaming to the Stream Now page is as simple as start and stop.
    • Event destinations can be created, scheduled, started, and stopped. Every event comes with its own page URL, and once an event is finished it cannot be started again. After finishing an event, it is saved on its own page.
  5. When ending the broadcast, choose either Stop or Complete Event (Fig. 4-10).
FOUR KEY STAGES IN THE LIFE CYCLE OF A BROADCAST

Once you start Broadcast:

Preview – Preview the video you intend to broadcast. Videos in preview state are visible on the event’s Live Control Room page.
Go Live – Makes your event visible on its own channel page. An event can not return to preview once it has gone live.

Once you end Broadcast:

Stopped – Broadcasts can be stopped and restarted at any time while the event is in the preview or Live state.
Complete Event – You will no longer be able to broadcast to the event, but it will be saved on the event page for viewing.

Twitch
  1. Select Twitch, enter your credentials (Fig. 4-11), then select a server location.
  2. After selecting a server location, tap Settings, then select Done on the upper right corner. Tap the Go Live button to begin streaming.
Facebook
  1. Select Facebook.

  2. Copy the authentication code generated for your device, go to https://www.facebook.com/device, then enter your credentials (Fig. 4-12). Enter the code, then allow Airmix (Teradek Encoder) to access your
    account.

  3. Choose whether to stream to your timeline or to a specific page (Fig. 4-13), tap Settings, then select Done to apply your settings. You can also create a page to stream to from your Facebook account.
    TIMELINE VS PAGE STREAMING

    • Timeline – Broadcast the video to your personal timeline or wall.
    • Page – Broadcast the video to a page you manage.
    • To create a page:
    • Go to https://www.facebook.com/pages/create.
    • Select a Page category.
    • Enter the required information, click Get Started, then follow the on-screen instructions
  4. Tap the Go Live button to begin streaming.TERADEK Airmix Live Production Switcher Software User Guide-fig-36

PRIVACY SETTINGS

  • Your Timeline privacy setting will be used if a less restrictive privacy option is chosen. (e.g. your timeline is set to Friends, but you set the VidiU to All. The post will be visible to friends).
  • Posts to Facebook pages are always public.

Vimeo

  1. Select Vimeo, then enter your login credentials.
  2. Authorize Vimeo to access your account by clicking Allow.
  3. Enter a Broadcast Title and Description (Fig. 4-14).
  4. Tap the Go Live button to begin streaming.
Periscope
  1. Select Periscope.

  2. Copy the authentication code generated for your device, go to https://www.periscope.tv/auth, then enter your credentials (Fig. 4-15). Enter the code, then allow Periscope to access your account.
    PERSICOPE AND TWITTER
    Periscope works in conjunction with Twitter. In order to use Persicope, you must create an account with your Twitter credentials or by using your mobile phone number.

  3. Choose whether or not to tweet out a link to your live stream (Fig. 4-16), then select Done to apply your settings.

  4. Tap the Go Live button to begin streaming.

Core
  1. Select Core, enter your credentials (Fig. 4-17), then select a company.
  2. Choose a Sputnik, then tap Done to apply your settings.
  3. Tap the Go Live button to view and/or configure Airmix from the Core dashboard. NOTE: Once you add an Airmix- enabled iPad to your Core account, you can only “Go Live”  from the Core dashboard.
  4. To control and configure Airmix from the Core Dashboard (Fig. 4-18), visit https://corecloud.tv/ and log in to your account.
RTMP(S)
  1. Select RTMP(S).

  2. Enter the URL and stream key/name (Fig. 4-19) information provided by the streaming service, then enter your credentials.
    URL AND STREAM NAME/KEY
    In order to stream to a broadcast platform other than a platform already integrated into Airmix, you must obtain a URL and stream key/name. Log into your account’s settings and retrieve the URL and stream key/name.

  3. Select Done to apply your settings,

  4. Tap the Go Live button to begin streaming.

Sputnik
  1. Select Sputnik.
  2.  Create a display name, then enter the host IP address and port (Fig. 4-20).
  3. Select Done to apply your settings,
  4. Tap the Go Live button to begin streaming.
  1. Select Sharelink, enter your credentials, then select a region (Fig. 4-21).
  2. Select Done to apply your settings.
  3. Tap the Go Live button to begin streaming.

To control Airmix from the Sharelink dashboard:

  1. Visit https://sharelink.teradek.com and log in to your account.
  2. Tap the icon to configure the broadcast quality, video/audio, and overlay settings, or to view connection stats (Fig. 4-22).
  3. To pair a new channel, select Channels, then tap Add channel to stream at the bottom of the screen.
  4. Click the Go Live button to begin streaming.

ENCODER SETTINGS

The Encoder Settings menu allows you to select one of several preset encoder modes (labeled according to the resolution) or to manually configure the video resolution, audio/video bitrate, frame rate, profile, and key frame interval (Fig. 4-23).

MANUAL CONFIGURATION MODE

Resolution: Adjust your encoder’s output resolution.
Video and Audio Bitrate: Adjust the target video and audio bitrates. Below are the recommended bitrates based on resolutions:

Framerate: Adjust the frequency at which video frames are displayed.
Key Frame Interval: Adjust the number of frames between full picture refreshes.
Encoder Profile: Select a profile that best suits how your stream is compressed and distributed. Adaptive Bitrate and Bitrate Limiter: Automatically adjust and stream at the highest quality achievable when bandwidth is limited.

ENCODER SETTINGS CONSIDERATIONS
  • Encoder Settings will vary based on the bandwidth available and the platform used.
  • Always select a video bitrate that is less than 70% of the total upload bandwidth available on the Internet connection. (i.e. if 5 Mbps is available, set the video to 3.5 Mbps or lower).
  • Some platforms (i.e. YouTube) will automatically generate lower quality streams from a high quality input (transcoding), so the highest possible quality can be used. If the streaming platform does not transcode the video, consider that your viewers must have the available download bandwidth to view the stream.

RECORDING
Airmix can record video displayed in the Program window. Recorded files can be exported to your iOS device and added to the Editor Panel as an additional source, or deleted (Fig. 4-24). Files recorded in the Recording panel can also be viewed in Recording Settings and added in the source editor. ****

AIRPLAY/HDMI OUTPUT
Airmix’s output view can be displayed on any compatible HDMI Monitor or on AppleTV® using AirPlay®. Select Program Stream to output only the Program panel (Fig. 4-25) or Mirror iOS to duplicate the Airmix display on an external monitor. ****

INPUT

DECODER SETTINGS
The Decoder Settings menu allows you to select one of several decoding options (Fig. 4-26). Hardware Decoding should have better performance when used with Teradek encoders, but Software Decoding can be used for better compatibility with third party encoders. Adjust these settings if stream quality issues arise.

iOS CAMERA SETTINGS
The iOS Camera Settings menu allows you to adjust the orientation of your iOS device’s camera feed. ****

PROJECTS

PROJECT MANAGEMENT

Projects can be created from your current workspace and saved on your device. This allows you to apply the current settings, overlays, and sources to a new or existing project. To create a project:

  1. Tap the button on the upper right-hand corner.
  2. Select Project Management. A project will automatically be generated using your current workspace settings (Fig. 4-27). To create a new project without your current workspace settings, tap Create New Project.
  3. Return to the Settings menu and tap Done to apply the new project settings. All changes made after this step are automatically saved to your current project.
  4. To duplicate, rename, or delete a specific project, return to the Project Management menu and long press the project name (Fig.2-28). ****
GENERAL

PERMISSIONS
Review the permissions granted to Airmix. To change permissions, go to Settings>Airmix on your device and enable/disable permissions.

NOTIFICATIONS
Review any recent notifications about Airmix updates or features.

SUBSCRIPTION MANAGEMENT
Allows you to subscribe or renew a previous subscription to Airmix.

TUTORIALS
Access tutorials, tips, and other infomation about Airmix’s tools and features.

UI ADJUSTMENTS

CONTROL PANELS

The Control Panels menu contains adjustments for Airmix’s user interface (UI). Customize the appearance of the interface by altering the size of the source thumbnails, or by changing the color and appearance of the toolbar, buttons, and background (Fig.4-29).

Troubleshooting

If you encounter issues while using Airmix, refer to the user manual or contact Teradek support for assistance.

THE AIRMIX APP KEEPS CRASHING.

Below are some steps you can try:

  • Close all other apps by double tapping the home button and swiping upwards (if you cannot close all other apps, then at the very least close all other Teradek apps).
  • Close Airmix by double tapping the home button and swiping up. Reopen the app after.
  • Make sure all your input streams are good quality. There should not be constant dropped frames or decoder errors. The frame rate should be 30 fps or less. The Input panel (pg.11) displays information about source quality.
  • Try reducing the number of video clips and overlays in your project.
  • You can do a full reset by going to the iPad Settings and navigating down to the Airmix settings. Enable the option Reset Database on Next App Open. Close the Airmix app by double tapping the Home button and swiping up.  Reopen the app after.
THE INPUT STREAM IS STUTTERING AND SKIPPING FRAMES.

Follow the same tips above to avoid crashes. Also, try the following:

  • Make sure all wireless connections between the devices and iPad are robust and have adequate bandwidth. We recommend using newer, high quality wireless access points and configuring networks to use the 5GHz WiFi band.
  • Lower the resolution and/or bitrate of incoming stream.
  • Ensure Teradek device firmware is up to date.
  • Check that your iPad has adequate CPU resources to handle your streams. CPU information is visible on the Input page (pg.11). If the CPU load is high, reduce the number of streams or their resolution.

I DO NOT HEAR ANY OUTPUT AUDIO.
Go to the Audio panel (pg.9) and check if the audio levels are too low. If the audio source is set to On If Live, it must be selected for audio to be present in the stream.

THIS APP IS STILL HAVING ISSUES. WHAT INFORMATION CAN I PROVIDE TO HELP ISOLATE THOSE CRASHES/ISSUES?
If you experience any crashes, our developers have requested the following information sent to devios@teradek.com:

  • Full iOS version running on the iPad (from the iOS settings)
  • iPad model (from the iOS settings)
  • Version of the Airmix app (from within the app settings)
  • Apple ID used with the iPad
  • Specific date/time of the crash or crashes, if known
  • Description of how the app was being used when the crash occurred, with as much detail as possible.

If you’re having issues that don’t result in a crash, please describe them in detail (including steps to reproduce) in an e-mail todevios@teradek.com. Include the following information:

  • Full iOS version running on the iPad (from the iOS settings)
  • iPad model (from the iOS settings)
    • Version of the Airmix app (from within the app settings)

References

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