PHILIPS 243V5LHAB Full HD Monitor User Manual
- June 9, 2024
- Philips
Table of Contents
243V5LHAB Full HD Monitor
243V5
User manual
Customer care and warranty 28
Troubleshooting & FAQs
33
Important
This electronic user’s guide is intended for anyone who uses the Philips
monitor.Take time to read this user manual before you use your monitor. It
contains important information and notes regarding operating your monitor.
The Philips guarantee applies provided the product is handled properly for its
intended use, in accordance with its operating instructions and upon
presentation of the original invoice or cash receipt, indicating the date of
purchase, dealer’s name and model and production number of the product.
1.1 Safety precautions and maintenance
Warnings Use of controls, adjustments or procedures other than those specified
in this documentation may result in exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer
monitor.
Operation · Please Keep the monitor out of direct
sunlight, very strong bright lights and away from any other heat source.
Lengthy exposure to this type of environment may result in discoloration and
damage to the monitor. · Remove any object that could fall into ventilation
holes or prevent proper cooling of the monitor’s electronics. · Do not block
the ventilation holes on the cabinet. · When positioning the monitor, make
sure the power plug and outlet are easily accessible. · If turning off the
monitor by detaching the power cable or DC power cord, wait for 6 seconds
before attaching the power cable or DC power cord for normal operation.
· Please use approved power cord provided by Philips all the time. If your
power cord is missing, please contact with your local service center. (Please
refer to Customer Care Consumer Information Center)
· Do not subject the monitor to severe vibration or high impact conditions
during operation.
· Do not knock or drop the monitor during operation or transportation.
Maintenance
· To protect your monitor from possible damage, do not put excessive pressure
on the LCD panel. When moving your monitor, grasp the frame to lift; do not
lift the monitor by placing your hand or fingers on the LCD panel.
· Unplug the monitor if you are not going to use it for an extensive period of
time.
· Unplug the monitor if you need to clean it with a slightly damp cloth. The
screen may be wiped with a dry cloth when the power is off. However, never use
organic solvent, such as, alcohol, or ammonia-based liquids to clean your
monitor.
· To avoid the risk of shock or permanent damage to the set, do not expose the
monitor to dust, rain, water, or excessive moisture environment.
· If your monitor gets wet, wipe it with dry cloth as soon as possible.
· If foreign substance or water gets in your monitor, please turn the power
off immediately and disconnect the power cord.Then, remove the foreign
substance or water, and send it to the maintenance center.
· Do not store or use the monitor in locations exposed to heat, direct
sunlight or extreme cold.
· In order to maintain the best performance of your monitor and use it for a
longer lifetime, please use the monitor in a location that falls within the
following temperature and humidity ranges.
1
1. Important
· Temperature: 0-40°C 32-95°F · Humidity: 20-80% RH
Important information for Burn-in/Ghost image · Always activate a moving
screen saver
program when you leave your monitor unattended. Always activate a periodic
screen refresh application if your monitor will display unchanging static
content. Uninterrupted display of still or static images over an extended
period may cause “burn in”, also known as “after-imaging” or “ghost imaging”,
on your screen. “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known
phenomenon in LCD panel technology. In most cases, the “burned in” or “after-
imaging” or “ghost imaging” will disappear gradually over a period of time
after the power has been switched off.
Warning Failure to activate a screen saver, or a periodic screen refresh
application may result in severe” burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be repaired.The damage mentioned above
is not covered under your warranty.
1.2 Notational Descriptions
The following subsections describe notational conventions used in this
document.
Notes, Cautions and Warnings Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or italic type.These blocks contain
notes, cautions or warnings.They are used as follows:
Note This icon indicates important information and tips that help you make
better use of your computer system.
Caution This icon indicates information that tells you how to avoid either
potential damage to hardware or loss of data.
Warning This icon indicates the potential for bodily harm and tells you how to
avoid the problem. Some warnings may appear in alternate formats and may not
be accompanied by an icon. In such cases, the specific presentation of the
warning is mandated by the relevant regulatory authority.
Service · The casing cover should be opened only
by qualified service personnel. · If there is any need for any document for
repair or integration, please contact with your local service center. (please
refer to the chapter of “Consumer Information Center”) · For transportation
information, please refer to “Technical Specifications”. · Do not leave your
monitor in a car/trunk under direct sun light.
Note Consult a service technician if the monitor does not operate normally, or
you are not sure what procedure to take when the operating instructions given
in this manual have been followed.
2
1. Important
1.3 Disposal of product and packing material
Waste Electrical and Electronic EquipmentWEEE
This marking on the product or on its packaging illustrates that, under
European Directive 2012/19/EU governing used electrical and electronic
appliances, this product may not be disposed of with normal household
waste.You are responsible for disposal of this equipment through a designated
waste electrical and electronic equipment collection. To determine the
locations for dropping off such waste electrical and electronic, contact your
local government office, the waste disposal organization that serves your
household or the store at which you purchased the product.
Your new monitor contains materials that can be recycled and reused.
Specialized companies can recycle your product to increase the amount of
reusable materials and to minimize the amount to be disposed of.
All redundant packing material has been omitted. We have done our utmost to
make the packaging easily separable into mono materials.
Please find out about the local regulations on how to dispose of your old
monitor and packing from your sales representative.
Taking back/Recycling Information for Customers
Philips establishes technically and economically viable objectives to optimize
the environmental performance of the organization’s product, service and
activities.
Restriction on Hazardous Substances statement (India)
This product complies with the “India E-waste Rule 2011” and prohibits use of
lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated
diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for
cadmium, except for the exemptions set in Schedule 2 of the Rule.
From the planning, design and production stages, Philips emphasizes the
important of making products that can easily be recycled. At Philips, end-of-
life management primarily entails participation in national take-back
initiatives and recycling programs whenever possible, preferably in
cooperation with competitors, which recycle all materials (products and
related packaging material) in accordance with all Environmental Laws and
taking back program with the contractor company.
Your display is manufactured with high quality materials and components which
can be recycled and reused.
To learn more about our recycling program please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/ productrecyclingservices.page
3
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
Register your product and get support at www.philips.com/welcome
Quick
Star t
Power * Audio
© 2014 Koninklijke Philips N.V. All rights reser
User’s Manual Monitor drivers SmartControl software
sion
ved.
Unauthorized
Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke Philips
N.V.
duplication is a violation of applicable laws. Made
and
printed
in
China. Ver
-
VGA
-
HDMI
-
DVI * Depends on the country
Install base stand 1. Place the monitor face down on soft
and smooth surface taking care to avoid scratching or damaging the screen.
2. Attach the base column with the monitor until it clicks into position.
3. Hold the monitor base stand with both hands and firmly insert the base
stand into the base column.
4
2. Setting up the monitor Connecting to your PC
243V5LSB/243V5QSB/243V5QSBA(Analog only)
243V5LHAB/243V5QHAB/243V5QHABA/243V 5QHAWA
1
4
7
4 1
243V5LSB/243V5LSW/243V5QSB/243V5QSW/2 43V5QSBA/243V5QSWA
1
34
7
4 3 1
243V5LHSB/243V5QHSB/243V5QHSBA
7
243V5LAB/243V5QAB/243V5QABA
5 5 6
7
1 AC power input 2 HDMI input 3 DVI-D input 4 VGA input 5 Audio input 6
Earphone jack 7 Kensington anti-theft lock
Connect to PC 1. Connect the power cord to the back of
the monitor firmly. 2. Turn off your computer and unplug its
power cable. 3. Connect the monitor signal cable to the
video connector on the back of your computer. 4. Plug the power cord of your
computer and your monitor into a nearby outlet. 5. Turn on your computer and
monitor. If the monitor displays an image, installation is complete.
5
56 7
5
2. Setting up the monitor
2.2 Operating the monitor
Front view product description
Model 243V5LAB/243V5LHAB/243V5QAB/24 3V5QABA/243V5QHAB/243V5QHABA/243V 5QHAWA
5
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an
end user to adjust screen performance or select functions of the monitors
directly through an on-screen instruction window. A user friendly on screen
display interface is shown as below:
243V5LSB/243V5QSB/243V5QSBA(Analog only)
7
6
43
2
Model 243V5LSB/243V5LSW/243V5QSB /243V5QSW/243V5QSBA/243V5QSWA/
243V5LHSB/243V5QHSB/243V5QHSBA
5
7
6
43
2
Switch monitor’s power ON and OFF. Access the OSD menu. Confirm the OSD
adjustment. Return to previous OSD level. Adjust the brightness level. Adjust
the OSD menu.
Adjust the speaker volume.
Change display format.
Automatically adjust the monitor.
243V5LSB/243V5LSW/243V5QSB/243V5QS W/243V5QSBA/243V5QSWA
243V5LHSB/243V5QHSB/243V5QHSBA
6
2. Setting up the monitor 243V5LAB/243V5QAB/243V5QABA
243V5LHAB/243V5QHAB/243V5QHABA/ 243V5QHAWA
Basic and simple instruction on the control keys
In the OSD shown above, you can press buttons at the front bezel of the
monitor
to move the cursor, and press OK button to confirm the choice or change.
The OSD Menu
Below is an overall view of the structure of the On-Screen Display. You can
use this as a reference when you want to work your way around the different
adjustments later on.
Main menu
Sub menu
Input
VGA DVI (available for selective models) HDMI (available for selective models)
Picture
Picture Format Brightness Contrast SmartContrast OverScan
Wide Screen, 4:3 0~100 0~100 On, Off On, Off
Audio
(available for selective models)
Volume Mute Audio Source
0~100 On, Off Audio In, HDMI
Color Language
Color Temperature sRGB
User Define
6500K, 9300K
Red: 0~100 Green: 0~100 Blue: 0~100
English, Deutsch, Español, , Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , , Svenska, Suomi, Türkçe, Cestina, , , ,,
OSD Settings
Horizontal Vertical Transparency OSD Time Out
0~100 0~100 Off, 1, 2, 3, 4 5s, 10s, 20s, 30s, 60s
Setup
Auto
H. Position
V. Position Phase
Clock Resolution Notification Reset
Information
0~100 0~100 0~100 0~100
On, Off Yes, No
7
2. Setting up the monitor
Resolution notification This monitor is designed for optimal performance at
its native resolution, 1920 × 1080 @ 60 Hz. When the monitor is powered on at
a different resolution, an alert is displayed on screen: Use 1920 × 1080 @ 60
Hz for best results.
Display of the native resolution alert can be switched off from Setup in the
OSD (On Screen Display) menu.
Physical Function
Tilt
2.3 Remove Base Stand and Base
Remove the Base Stand Before you start disassembling the monitor base, please
follow the instructions below to avoid any possible damage or injury.
1. Place the monitor face down on a smooth surface, taking care to avoid
scratching or damaging the screen.
2. Press the locking clips to detach the base stand away from the base column.
1 3. Press the release button to detach the base
column.
2
8
2. Setting up the monitor
Note This monitor accepts a 100mm × 100mm mounting interface.
100mm
100mm
Caution
For use only with UL Listed Wall Mount Bracket with minimum weight/load 3.5Kg
9
3. Image Optimization
3. Image Optimization
3.1 SmartContrast
What is it? A unique technology that dynamically analyzes displayed content
and automatically optimizes an LCD monitor’s contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up backlighting for clearer, crisper
and brighter images or dimming backlighting for clear display of images on
dark backgrounds.
Why do I need it? You want the very best visual clarity and viewing comfort
for every type of content. SmartContrast dynamically controls contrast and
adjusts backlighting for clear, crisp, bright gaming and video images or
displays clear, readable text for office work. By reducing your monitor’s
power consumption, you save on energy costs and extend the lifetime of your
monitor.
How does it work? When you activate SmartContrast, it will analyse the content
you are displaying in real time to adjust colors and control backlight
intensity.This function will dynamically enhance contrast for a great
entertainment experience when viewing videos or playing games.
3.2 Philips SmartControl Lite
The new SmartControl Lite software by Philips allows you to control your
monitor via an easy to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user friendly software guides you
through finetuning resolution, Color calibration, Clock/Phase adjustments, RGB
White point adjustment, etc.
Equipped with latest technology in core algorithm for fast processing and
response, this Windows compliant eye catching animated Icon based software is
ready to enhance your experience with Philips monitors!
Installation · Follow the instruction and complete the
installation. · You can launch after installation is
completed. · If you want to launch later, you can either
click the shortcut on desktop or toolbar.
First launch -Wizard · The first time after installation of
SmartControl Lite, it will automatically go to Wizard for first time launch. ·
The wizard will guide you through adjusting your monitor performance step by
step. · You can go to Plug-in menu to launch wizard later on as well. · You
can adjust more options without wizard by Standard pane.
10
3. Image Optimization
Start with Standard pane: Adjust menu: · Adjust Menu allow you to adjust
Brightness,
Contrast, Focus, Position and Resolution. · You can follow the instruction and
do the
adjustment. · Cancel prompts user if you want to cancel
installation.
11
3. Image Optimization
Color menu: · Color Menu allow you to adjust RGB, Black
Level, White Point, and Color Calibration. · You can follow the instruction
and do the
adjustment. · Refer to below table for sub-menu item
base on your input. · Example for Color Calibration:
12
3. Image Optimization
· Cancel closes the UI and returns to the plug in page.
Options>Preferences – Will only be active when selecting Preferences from the
dropdown Options menu. On a non-supported display capable of DDC/CI, only the
Help and Options tabs are available.
1. “Show Me” starts color calibration tutorial. 2. Start – starts the 6-step
color calibration
sequence. 3. Quick View loads the before/after images. 4. To return to Color
home pane, click the
Cancel button. 5. Enable color calibration – by default is on.
If unchecked, does not allow for color calibration to happen, dimes out start
and quick view buttons. 6. Must have patent info in calibration screen. First
color Calibration Screen:
· Previous button is disabled until the second color screen.
· Next goes to the succeeding target (6-targets).
· Final next goes File>Presets pane.
· Displays current preference settings.
· A checked box enables the feature.The check box is a toggle.
· Enable Context Menu on desktop is checked (On) by default. Enable Context
menu displays SmartControl Lite selections for Select Preset and Tune Display
in the desktop right-click context menu. Disabled removes SmartControl Lite
from the right click context menu.
· Enable Task Tray icon is checked (On) by default. Enable context menu shows
the task tray menu for SmartControl Lite. A right click on the task tray icon
displays the menu options for Help,Technical Support, Check for Upgrade,
About, and Exit. When Enable task tray menu is disabled, the task tray icon
will only display EXIT.
· Run at Startup is checked (On) by default. When disabled, SmartControl Lite
will not launch at start or be in the task tray.The only way to launch
SmartControl Lite is either from the desktop short cut or from
13
3. Image Optimization
the program file. Any preset set to run at startup will not load when this box
is unchecked (Disabled). · Enable transparency mode (Windows 8,7, Vista, XP).
Default is 0% Opaque.
Options>Input – Will only be active when selecting Input from the drop-down
Options menu. On a non-supported display capable of DDC/CI, only the Help and
Options tabs are available. All other SmartControl Lite tabs are not
available.
Options>Audio – Will only be active when selecting Audio from the drop-down
Options menu.
On a non-supported display capable of DDC/ CI, only the Help and Options tabs
are available.
· Display the Source instruction pane and current input source setting.
· On single input displays, this pane will not be visible.
Help>User Manual – Will only be active when selecting User Manual from the drop-down Help menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.
Help>Version – Will only be active when selecting Version from the drop- down
Help menu. On a non-supported display capable of
14
3. Image Optimization
DDC/CI, only the Help and Options tabs are available.
preset. Factory Preset can also be called from the drop down menu. · Tune
Display – Opens the SmartControl Lite control panel.
Task Tray Menu Enabled
The task tray menu can be displayed by rightclicking on the SmartControl Lite
icon from the task tray. Left Click will launch the application.
Context Sensitive menu The Context Sensitive menu is Enabled by default. If
Enable Context Menu has been checked in the Options>Preferences pane, then the
menu will be visible.
The Context Menu has three entries: · SmartControl Lite – When selected the
About Screen is displayed. · Select Preset – Provides a hierarchical
menu of saved presets for immediate use. A check mark shows the currently
selected
The task tray has five entries:
· Help – Access to User Manual file: Open User Manual file using the default
browser window.
· Technical Support – displays the tech support page.
· Check for Update – takes the user to PDI Landing and checks the user’s
version against the most current available.
· About – Displays detailed reference information: product version, release
information, and product name.
· Exit – Close SmartControl Lite.
To run SmartControl Lite again either select SmartControl Lite from Program
menu, doubleclick the desktop PC icon or restart the system.
15
3. Image Optimization
Task Tray Menu Disabled When the Task Tray is disabled in the preference
folder, only the EXIT selection is available. To completely remove
SmartControl Lite from the task tray, disable Run at Startup in
Options>Preferences.
Note All the illustrations in this section are for reference only.
SmartControl software version might be changed without notification. Please
always check official Portrait website www. portrait.com/dtune/phl/enu/index
to download the latest version of SmartControl software.
16
4.Technical Specifications
4. Technical Specifications
Picture/Display Monitor Panel Type Backlight Panel Size Aspect Ratio Pixel
Pitch Brightness Smar tContrast Contrast Ratio (typ.)
Response Time (typ.)
Smar tResponse
Optimum Resolution Viewing Angle Display Colors Vertical Refresh Rate
Horizontal Frequency sRGB Connectivity
Signal Input
Input Signal Audio In/Out Convenience Built-in speakers
TN-LCD(243V5L);MVA LCD(243V5Q) LED 23.6″ W (59.9 cm) 16:9 0.272 × 0.272 mm 250
cd/m² 10,000,000:1 1000:1(243V5L), 3000:1(243V5Q)
5ms(243V5LSB/243V5LSW/243V5LAB/243V5LHSB/243V5LHAB); 10ms(GtG)
for243V5QAB/243V5QHSB/ 243V5QHAB; 25ms(GtG) for243V5QSBA/243V5QSWA/243V5QABA/
243V5QHSBA/243V5QHABA/243V5QHAWA
1ms(GtG) for 243V5LHSB/243V5LHAB 4ms(GtG) for 243V5QHSB/243V5QHAB 8ms(GtG) for
243V5QSB/243V5QSW/243V5QHSBA/ 243V5QHABA/243V5QHAWA
1920 × 1080 @ 60Hz
170° (H) / 160° (V) @ C/R > 10(243V5L) 178° (H) / 178° (V) @ C/R > 10(243V5Q)
16.7M 56Hz – 76Hz 30kHz – 83kHz YES
DVI (Digital, optional)(243V5LSB/243V5LSW/243V5QSB/243V5Q
SW/243V5QSBA/243V5QSWA/243V5LAB/243V5QAB/243V5Q ABA) VGA
(Analog)(243V5LSB/243V5QSB/243V5QSBA)
HDMI(243V5LHSB/243V5QHSB/243V5QHSBA/243V5LHAB/243
V5QHAB/243V5QHABA/243V5QHAWA)
Separate Sync, Sync on Green PC audio-in, headphone out
(243V5LAB/243V5QAB/243V5QAB A/243V5LHAB/243V5QHAB/243V5QHABA/243V5QHAWA)
2 W × 2 (243V5LAB/243V5QAB/243V5QABA/243V5LHAB/24
3V5QHAB/243V5QHABA/243V5QHAWA)
17
4.Technical Specifications Picture/Display
User Convenience
243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QS
BA/243V5QSWA/243V5LHSB/243V5QHSB/243V5QHSBA:
243V5LAB/243V5LHAB/243V5QAB/243V5QHAB/243V5QHA BA/243V5QABA/243V5QHAWA:
OSD Languages
Other Convenience Plug & Play Compatibility Stand Tilt
English, French, German, Spanish, Italian, Russian, Simplified Chinese,
Portuguese,Turkish, Dutch, Swedish, Finnish, Polish, Czech, Korean, Japanese,
Hungarian, Ukraine, Brazil Portuguese, Greek,Traditional Chinese Kensington
Lock DDC/CI, sRGB, Windows 8/7/Vista/XP, Mac OSX, Linux
-5 / +20
243V5LSB/243V5QSB/243V5QSBA(Analog only),
243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QSBA/243V5QSWA,243V5LAB/243V5QAB/2 43V5QABA
Power
On Mode
Sleep (Standby) Off
243V5LAB/243V5QAB/243V5QABA: 22.4 W (typ.), 29.6W (max.)
243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QSBA/243 V5QSWA: 21.89 W (typ.),
22.93W (max.) 243V5LSB/243V5QSB/243V5QSBA(Analog only) 22.31 W (typ.), 24.72W
(max.)
0.5W
0.5W
Power LED indicator
On mode:White, Standby/Sleep mode:White (blinking)
Power Supply
Built-in, 100-240VAC, 50-60Hz
243V5LHAB/243V5LHSB/243V5QHAB/243V5QHABA/243V5QHAWA/243V5QHSB/243V5QHSBA
Power On Mode
243V5LHAB: 22.89 W (typ.), 31.25W (max.)
243V5LHSB/243V5QHSB/243V5QHSBA: 23.05 W (typ.), 25.49W (max.)
243V5QHAB/243V5QHABA/243V5QHAWA: 28.94 W (typ.), 29.71W
(max.)
Sleep (Standby) Off Power LED indicator Power Supply
0.5W 0.5W On mode:White, Standby/Sleep mode:White (blinking) Built-in, 100-240VAC, 50-60Hz
Dimension Product with stand (W×H×D) Product without stand (W×H×D) Weight
551× 420 × 220 mm 551 × 344 × 52 mm
18
Technical Specifications
Product with stand Product without stand Product with packaging
Operating Condition Temperature range (operation) Temperature range (Non-
operation) Relative humidity MTBF
Environmental ROHS EPEAT Packaging Specific Substances Energy Star Compliance
and standards
Regulatory Approvals
Cabinet Color Finish
3.66kg 3.22kg 4.70kg
0°C to 40 °C -20°C to 60°C 20% to 80% 30,000hrs
YES Silver (www.epeat.net) 100% recyclable 100% PVC BFR free housing YES
CE Mark, FCC Class B, SEMKO,TCO Certified, ETL, ISO9241307, BSMI, PSB, C-Tick,
UKRAINIAN, EPA
Black/White Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product.
Please visit www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to
www.philips.com/support to download the latest version of leaflet.
3. Smart response time is the optimum value from either GtG or GtG (BW)
tests.
19
4.Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution 1920 × 1080 @ 60 Hz (analog input) 1920 × 1080 @ 60 Hz
(digital input)
Recommended Resolution 1920 × 1080 @ 60 Hz (digital input)
H. freq (kHz) Resolution
31.47
720 × 400
31.47
640 × 480
35.00
640 × 480
37.86
640 × 480
37.50
640 × 480
37.88
800 × 600
46.88
800 × 600
48.36
1024 × 768
60.02
1024 × 768
44.77
1280 × 720
63.98 1280 × 1024
79.98 1280 × 1024
55.94
1440 × 900
70.64
1440 × 900
65.29 1680 × 1050
67.50 1920 × 1080
V. freq (Hz) 70.09 59.94 66.67 72.81 75.00 60.32 75.00 60.00 75.03 59.86 60.02 75.03 59.89 74.98 59.95 60.00
Note Please notice that your display works best at native resolution of 1920 × 1080 @ 60Hz. For best display quality,please follow this resolution recommendation.
20
5. Power Management
5. Power Management
If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will ‘wake up’ automatically.The following table shows the power consumption and signaling of this automatic power saving feature:
243V5LSB/243V5QSB/243V5QSBA(Analog only):
Power Management Definition
VESA Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON Yes
Yes
22.31 W (typ.) 24.72W (max.)
White
Sleep (Standby)
OFF
No
No
0.5W (typ.)
White (blink)
Switch Off OFF –
–
0.5W (typ.)
OFF
243V5LSB/243V5LSW/243V5QSB/243V5QS W/243V5QSBA/243V5QSWA:
Power Management Definition
VESA Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON Yes
Yes
21.89 W (typ.) 22.93W (max.)
White
Sleep (Standby)
OFF
No
No
0.5W (typ.)
White (blink)
Switch Off OFF –
–
0.5W (typ.)
OFF
243V5LAB/243V5QAB/243V5QABA:
Power Management Definition
VESA Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
22.4W (typ.) 29.6W (max.)
White
Sleep (Standby)
OFF
No
No
0.5W (typ.)
White (blink)
Switch Off OFF –
–
0.5W (typ.)
OFF
243V5LHAB:
Power Management Definition
VESA Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON Yes
Yes
22.89W (typ.) 31.25W (max.)
White
Sleep (Standby)
OFF
No
No
0.5W (typ.)
White (blink)
Switch Off OFF –
–
0.5W (typ.)
OFF
243V5LHSB/243V5QHSB/243V5QHSBA:
Power Management Definition
VESA Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON Yes
Yes
23.05W (typ.) 25.49W (max.)
White
Sleep (Standby)
OFF
No
No
0.5W (typ.)
White (blink)
Switch Off OFF –
–
0.5W (typ.)
OFF
243V5QHAB/243V5QHABA/243V5QHAWA:
Power Management Definition
VESA Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON Yes
Yes
28.94W (typ.) 29.71W (max.)
White
Sleep (Standby)
OFF
No
No
0.5W (typ.)
White (blink)
Switch Off OFF –
–
0.5W (typ.)
OFF
The following setup is used to measure power consumption on this monitor.
· Native resolution: 1920 × 1080 · Contrast: 50% · Brightness: 250 nits or 200
nits · Color temperature: 6500k with full white
pattern
Note This data is subject to change without notice.
21
Regulatory Infomation
Lead-free Product
Lead free display promotes environmentally sound recovery and disposal of
waste from electrical and electronic equipment.Toxic substances like Lead has
been eliminated and compliance with European community’s stringent RoHs
directive mandating restrictions on hazardous substances in electrical and
electronic equipment have been adhered to in order to make Philips monitors
safe to use throughout its life cycle.
Congratulations!
This product is designed for both you and the planet!
TCO Development works for sustainable IT – manufacture, use and recycling of
IT products reflecting environmental, social and economic responsibility.
TCO Certified is a third party verified program, where every product model is
tested by an accredited impartial test laboratory.TCO Certified represents one
of the toughest certifications for ICT products worldwide.
Some of the Usability features of TCO Certified Displays: · Visual Ergonomics
for image quality
is tested to ensure top performance and reduce sight and strain problems.
Important parameters are Resolution, Luminance, Contrast, Reflection and
Colour characteristics · Products are tested according to rigorous safety
standards at impartial laboratories · Electric and magnetic fields emissions
as low as normal household background levels
Workload ergonomics to ensure a good physical environment
Some of the Environmental features of TCO Certified Displays: · Production
facilities have an Environmental
Management System (EMAS or ISO 14001) · Low energy consumption to minimize
climate impact · Restrictions on Chlorinated and
Brominated flame retardants, plasticizers, plastics and heavy metals such as
cadmium, mercury and lead (RoHS compliance) · Both product and product
packaging is prepared for recycling · The brand owner offers take-back options
Corporate Social Responsibility · The brand owner demonstrates the
product is manufactured under working practices that promote good labour
relations and working conditions. The Criteria Document can be downloaded from
our web site.The criteria included in this label have been developed by TCO
Development in co-operation with scientists, experts, users as well as
manufacturers all over the world. Since the end of the 1980s TCO has been
involved in influencing the development of IT equipment in a more user and
environmentally friendly direction. Our ICT product labeling system began in
1992 and is now requested by users and ICT-manufacturers all over the world.
For displays with glossy bezels, the user should consider the placement of the
display as the bezel may cause disturbing reflections from surrounding light
and bright surfaces.
For more information, please visit: www.tcodevelopment.com
Technology for you and the planet
(Only for selective models)
User mode is used for TCO Certified compliance.
22
6. Regulatory Infomation
EPEAT
(www.epeat.net)
The EPEAT (Electronic Product Environmental Assessment Tool) program evaluates
computer desktops, laptops, and monitors based on 51 environmental criteria
developed through an extensive stakeholder consensus process supported by US
EPA.
EPEAT system helps purchasers in the public and private sectors evaluate,
compare and select desktop computers, notebooks and monitors based on their
environmental attributes. EPEAT also provides a clear and consistent set of
performance criteria for the design of products, and provides an opportunity
for manufacturers to secure market recognition for efforts to reduce the
environmental impact of its products.
Benefits of EPEAT
Reduce use of primary materials Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S requirement that all registered
products meet ENERGY STAR’s energy efficiency specifications, means that these
products will consume less energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following standards
· EN60950-1:2006+A11:2009+A1: 2010+A12:2011 (Safety requirement of Information
Technology Equipment).
· EN55022:2010(Radio Disturbance requirement of Information Technology
Equipment).
· EN55024:2010 (Immunity requirement of Information Technology Equipment).
· EN61000-3-2:2006+A1:2009+A2:2009 (Limits for Harmonic Current Emission).
· EN61000-3-3:2008 (Limitation of Voltage Fluctuation and Flicker)
· EN50581:2012 (Technical documentation for the assessment of electrical and
electronic products with respect to the restriction of hazardous substances)
· EN 50564:2011 (Electrical and electronic household and office equipment —
Measurement of low power consumption)
following provisions of directives applicable
· 2006/95/EC (Low Voltage Directive). · 2004/108/EC (EMC Directive). ·
2009/125/EC (ErP, Energy-related Product
Directive, EC No. 1275/2008 and 642/2009 Implementing) · 2011/65/EU (RoHS
Directive) and is produced by a manufacturing organization on ISO9000 level
And is produced by a manufacturing organization on ISO9000 level.
· ISO9241-307:2008 (Ergonomic requirement, Analysis and compliance test
methods for electronic visual displays).
· TCO CERTIFIED (Requirement for Environment Labeling of Ergonomics, Energy,
Ecology and Emission,TCO: Swedish Confederation of Professional Employees) for
TCO versions.
23
6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we have determined that this product meets the
ENERGY STAR® guidelines for energy efficiency.
Note We recommend you switch off the monitor when it is not in use for a long
time.
Federal Communications Commission (FCC) Notice (U.S. Only)
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules.These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation
between the
equipment and receiver. · Connect the equipment into an outlet on
a circuit different from that to which the receiver is connected. · Consult
the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Use only RF shielded cable that was supplied with the monitor when connecting
this monitor to a computer device.
To prevent damage which may result in fire or shock hazard, do not expose this
appliance to rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.
FCC Declaration of Conformity Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Commission Federale de la Communication (FCC Declaration)
Cet équipement a été testé et déclaré conforme auxlimites des appareils
numériques de class B,aux termes de l’article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir une protection raisonnable contre les
interférences nuisibles dans le cadre d’une installation résidentielle.
CET appareil produit, utilise et peut émettre des hyperfréquences qui, si
l’appareil n’est pas installé et utilisé selon les consignes données, peuvent
causer des interférences nuisibles aux communications radio.
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification Notice The equipment should draw
power from a socket with an attached protection circuit (a three-prong
socket). All equipment that works together (computer, monitor, printer, and so
on) should have the same power supply source. The phasing conductor of the
room’s electrical installation should have a reserve short-circuit protection
device in the form of a fuse with a nominal value no larger than 16 amperes
(A). To completely switch off the equipment, the power supply cable must be
removed from the power supply socket, which should be located near the
equipment and easily accessible. A protection mark “B” confirms that the
equipment is in compliance with the protection usage requirements of standards
PN-93/T-42107 and PN-89/E-06251.
Regulatory Infomation North Europe (Nordic Countries) Information
Placering/Ventilation VARNING: FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR
LÄTÅTKOMLIGA, NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation ADVARSEL: S Ø R G V E D P L ACE R I N G E N F O R , AT
NETLEDNINGENS STIK OG STIKKONTAKT ER NEMT TILGÆNGELIGE.
Paikka/Ilmankier to VAROITUS: SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO VO I DA A
N TA RV I T TA E S S A H E L PO S T I IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon ADVARSEL: NÅR DETTE UTSTYRET PLASSERES, MÅ DU PASSE PÅ
AT KONTAKTENE FOR STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht den in der “Verordnung über den
Schutz vor Schäden durch Röntgenstrahlen” festgelegten Vorschriften.
Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die
Unbedenklichkeit der Inbetriebnahme hinweist, da die Vorschriften über die
Bauart von Störstrahlern nach Anlage III ¤ 5 Abs. 4 der Röntgenverordnung
erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht,
ist darauf zu achten, daß
1. Reparaturen nur durch Fachpersonal durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht
auf dunklem Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte
Augenbelastung bei zu geringem Zeichenkontrast wären die Folge). Der
arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND.
6. Regulatory Infomation
China RoHS
The People’s Republic of China released a regulation called “Management
Methods for Controlling Pollution by Electronic Information Products” or
commonly referred to as China RoHS. All products including CRT and Monitor
which are produced and sold for China market have to meet China RoHS request.
EU Energy Label
(), ,
(cd/W) > 1.05
W) < 0.5
1
GB 21520-2008
http://www.energylabel.gov.cn/
The European Energy Label informs you on the energy efficiency class of this
product. The greener the energy efficiency class of this product is the lower
the energy it consumes.
On the label, you can find the energy efficiency class, the average power
consumption of this product in use and the average energy consumption for 1
year.
Note
The EU Energy Label will be ONLY applied on the models bundling with HDMI and
TV tuners.
Customer care and warranty
7.1 Philips’ Flat Panel Monitors Pixel Defect Policy
Philips strives to deliver the highest quality products.We use some of the
industry’s most advanced manufacturing processes and practice stringent
quality control. However, pixel or sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes unavoidable. No manufacturer can
guarantee that all panels will be free from pixel defects, but Philips
guarantees that any monitor with an unacceptable number of defects will be
repaired or replaced under warranty.This notice explains the different types
of pixel defects and defines acceptable defect levels for each type. In order
to qualify for repair or replacement under warranty, the number of pixel
defects on a TFT Monitor panel must exceed these acceptable levels. For
example, no more than 0.0004% of the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality standards for certain types or
combinations of pixel defects that are more noticeable than others.This policy
is valid worldwide.
black pixel. Other combinations of lit and dark sub pixels appear as single
pixels of other colors. Types of Pixel Defects Pixel and sub pixel defects
appear on the screen in different ways.There are two categories of pixel
defects and several types of sub pixel defects within each category. Bright
Dot Defects Bright dot defects appear as pixels or sub pixels that are always
lit or ‘on’.That is, a bright dot is a sub-pixel that stands out on the screen
when the monitor displays a dark pattern.There are the types of bright dot
defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels: – Red + Blue = Purple – Red + Green = Yellow – Green + Blue = Cyan (Light Blue)
Pixels and Sub pixels
A pixel, or picture element, is composed of three sub pixels in the primary
colors of red, green and blue. Many pixels together form an image.When all sub
pixels of a pixel are lit, the three colored sub pixels together appear as a
single white pixel.When all are dark, the three colored sub pixels together
appear as a single
Three adjacent lit sub pixels (one white pixel).
28
7. Customer care and warranty
Note A red or blue bright dot must be more than 50 percent brighter than
neighboring dots while a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels that are always dark or
‘off’.That is, a dark dot is a sub-pixel that stands out on the screen when
the monitor displays a light pattern.These are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same type that are near to one
another may be more noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
BRIGHT DOT DEFECTS 1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit
subpixels (one white pixel) Distance between two bright dot defects Total
bright dot defects of all types
BLACK DOT DEFECTS 1 dark subpixel 2 adjacent dark subpixels 3 adjacent dark
subpixels Distance between two black dot defects Total black dot defects of
all types
TOTAL DOT DEFECTS Total bright or black dot defects of all types
Pixel Defect Tolerances
In order to qualify for repair or replacement due to pixel defects during the
warranty period, a TFT Monitor panel in a Philips flat panel monitor must have
pixel or sub pixel defects exceeding the tolerances listed in the following
tables.
ACCEPTABLE LEVEL 3 1 0
15mm 3
ACCEPTABLE LEVEL 5 or fewer 2 or fewer 0 >15mm 5 or fewer
ACCEPTABLE LEVEL 5 or fewer
Note 1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement
, analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is
withdrawn by the International Organisation for Standardisation (ISO) per:
2008-11-13.
29
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for
your region, please visit www.philips.com/support website for details. You may
also contact your local Philips Customer Care Center number listed below.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Austria
RTS
+43 0810 000206 0.07
Belgium
Ecare
+32 078 250851
0.06
Cyprus
Alman
800 92 256
Free of charge
Denmark
Infocare
+45 3525 8761
Local call tariff
Finland
Infocare
+358 09 2290 1908 Local call tariff
France
Mainteq
+33 082161 1658 0.09
Germany
RTS
+49 01803 386 853 0.09
Greece
Alman
+30 00800 3122 1223 Free of charge
Ireland
Celestica +353 01 601 1161 Local call tariff
Italy
Anovo Italy +39 840 320 041
0.08
Luxembourg Ecare
+352 26 84 30 00 Local call tariff
Netherlands Ecare
+31 0900 0400 063 0.10
Norway
Infocare
+47 2270 8250
Local call tariff
Poland
MSI
+48 0223491505
Local call tariff
Por tugal
Mainteq
800 780 902
Free of charge
Spain
Mainteq
+34 902 888 785
0.10
Sweden
Infocare
+46 08 632 0016
Local call tariff
Switzerland
ANOVO CH +41 02 2310 2116 Local call tariff
United Kingdom Celestica +44 0207 949 0069 Local call tariff
Opening Hours Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 8am – 5pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 8am – 5pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 8am – 5pm
Contact Information for China:
Country
Call center
China
PCCW Limited
Contact Information for NORTH AMERICA :
Country
Call center
U.S.A.
EPI-e-center
Canada
EPI-e-center
Consumer care number 4008 800 008
Consumer care number 877-835-1838
(800)479-6696
30
7. Customer care and warranty Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call center CSP
Consumer care number
Belarus Bulgaria
NA
IBA
+375 17 217 3386 +375 17 217 3389
NA
LAN Service
+359 2 960 2360
Croatia
NA
MR Service Ltd
+385 (01) 640 1111
Czech Rep. Estonia
NA
Asuppor t
NA
FUJITSU
420 272 188 300
+372 6519900(General) +372 6519972(workshop)
Georgia
NA
Esabi
+995 322 91 34 71
Hungary Kazakhstan
+36 1 814 8080(General)
NA
Profi Service
+36 1814 8565(For AOC&Philips
only)
NA
Classic Service I.I.c. +7 727 3097515
Latvia
NA
ServiceNet LV
+371 67460399 +371 27260399
Lithuania Macedonia
NA
UAB Servicenet
+370 37 400160(general) +370 7400088 (for Philips)
NA
AMC
+389 2 3125097
Moldova
NA
Comel
+37322224035
Romania Russia
NA
Skin
NA
CPS
+40 21 2101969 +7 (495) 645 6746
Serbia&Montenegro NA
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia Slovenia
NA
Datalan Service
+421 2 49207155
NA
PC H.and
+386 1 530 08 24
the republic of Belarus NA
Ser viceBy
+ 375 17 284 0203
Turkey Ukraine
NA
Tecpro
NA
Topaz
+90 212 444 4 832 +38044 525 64 95
Ukraine
NA
Comel
+380 5627444225
Contact Information for LATIN AMERICA region:
Country
Call center
Brazil Argentina
Vermont
Consumer care number 0800-7254101 0800 3330 856
31
7. Customer care and warranty Contact Information for APMEA region:
Country
ASP
Consumer care number
Opening hours
Australia
AGOS NETWORK PTY LTD 1300 360 386
Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Hong Kong Company: Smart Pixels
Macau
Technology Ltd.
Hong Kong: Tel: +852 2619 9639 Macau:Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm Sat. 9:00am-1:00pm
India
REDINGTON INDIA LTD
Tel: 1 800 425 6396 SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC SERVISINDO PERKASA
+62-21-4080-9086 (Customer Hotline) +62-8888-01-9086 (Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-17:30 Fri. 08:30-11:30; 13:00-17:30
Korea
Alphascan Displays, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm Sat. 8:30am-12:30am
Pakistan
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore Pte Ltd (Philips Consumer Care Center)
(65) 6882 3966
Mon.~Fri. 9:00am-6:00pm Sat. 9:00am-1:00pm
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 – 18:00
Thailand
Axis Computer System Co., Ltd.
Mon.~Fri. 8:30am~05:30pm
South Africa Computer Repair Technologies 011 262 3586
Mon.~Fri. 8:00am~05:00pm
Israel
Eastronics LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic Company Ltd. – Ho Chi Minh City Branch
+84 8 38248007 Ho Chi Minh
City +84 5113.562666 Danang City +84 5113.562666 Can tho
Mon.~Fri. 8:00-12:00, 13:3017:30,Sat. 8:00-12:00
Province
Philippines
EA Global Supply Chain Solutions ,Inc.
(02) 655-7777; 6359456
Mon.~Fri. 8:30am~5:30pm
Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan
Firebird service centre
+97 14 8837911
Sun.~Thu. 09:00 – 18:00
Uzbekistan
Soniko Plus Private Enterprise Ltd
+99871 2784650
Mon.~Fri. 09:00 – 18:00
Turkmenistan Technostar Service Centre
+(99312) 460733, 460957
Mon.~Fri. 09:00 – 18:00
Japan
0120-060-530
Mon.~Fri. 10:00 – 17:00
32
8.Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be corrected by a user. If the problem
still persists after you have tried these solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit) · Make sure the power cord is plugged into
the power outlet and into the back of the monitor. · First, ensure that the
power button on the front of the monitor is in the OFF position, then press it
to the ON position.
No Picture (Power LED is White) · Make sure the computer is turned on. · Make
sure the signal cable is properly
connected to your computer. · Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or replace the cable. · The Energy
Saving feature may be activated
Screen says
Attention
Check cable connection
· Make sure the monitor cable is properly connected to your computer. (Also
refer to the Quick Start Guide).
· Check to see if the monitor cable has bent pins.
· Make sure the computer is turned on.
AUTO button doesn’t function · The auto function is applicable only in
VGA-Analog mode. If the result is not satisfactory, you can do manual
adjustments via the OSD menu.
Note The Auto Function is not applicable in DVIDigital mode as it is not
necessary.
Visible signs of smoke or sparks · Do not perform any troubleshooting steps ·
Disconnect the monitor from mains power
source immediately for safety · Contact with Philips customer service
representative immediately. Imaging Problems Image is not centered · Adjust
the image position using the “Auto” function in OSD Main Controls. · Adjust
the image position using the Phase/ Clock of Setup in OSD Main Controls. It is
valid only in VGA mode. Image vibrates on the screen · Check that the signal
cable is properly securely connected to the graphics board or PC. Vertical
flicker appears
· Adjust the image using the “Auto” function in OSD Main Controls.
· Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Horizontal flicker appears
· Adjust the image using the “Auto” function in OSD Main Controls.
· Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
33
8.Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
· Adjust the contrast and brightness on On-Screen Display.
An “after-image”, “burn-in” or “ghost image” remains after the power has been
turned off.
· Uninterrupted display of still or static images over an extended period may
cause “burn in”, also known as “after-imaging ” or “ghost imaging”, on your
screen. “Burnin”, “after-imaging”, or “ghost imaging” is a well-known
phenomenon in LCD panel technology. In most cases, the “burned in” or “after-
imaging” or “ghost imaging” will disappear gradually over a period of time
after the power has been switched off.
· Always activate a moving screen saver program when you leave your monitor
unattended.
· Always activate a periodic screen refresh application if your LCD monitor
will display unchanging static content.
· Severe” burn-in” or “after-image” or “ghost image” symptoms will not
disappear and cannot be repaired. The damage mentioned above is not covered
under your warranty.
Image appears distorted.Text is fuzzy or blurred.
· Set the PC’s display resolution to the same mode as monitor’s recommended
screen native resolution.
Green, red, blue, dark, and white dots appears on the screen
· The remaining dots are normal characteristic of the liquid crystal used in
today’s technology, Please refer the pixel policy for more detail.
The “power on” light is too strong and is disturbing
· You can adjust “power on” light using the power LED Setup in OSD main
Controls.
For further assistance, refer to the Consumer Information Centers list and
contact Philips customer service representative.
8.2 General FAQs
Q1: When I install my monitor what should I do if the screen shows ‘Cannot
display this video mode’?
Ans.: Recommended resolution for this monitor: 1920 x 1080 @ 60 Hz.
· Unplug all cables, then connect your PC to the monitor that you used
previously.
· In the Windows Start Menu, select Settings/ Control Panel. In the Control
Panel Window, select the Display icon. Inside the Display Control Panel,
select the ‘Settings’ tab. Under the setting tab, in box labelled ‘desktop
area’, move the sidebar to 1920 × 1080 pixels.
· Open ‘Advanced Properties’ and set the Refresh Rate to 60 Hz, then click OK.
· Restart your computer and repeat step 2 and 3 to verify that your PC is set
at 1920 × 1080 @ 60 Hz.
· Shut down your computer, disconnect your old monitor and reconnect your
Philips LCD monitor.
· Turn on your monitor and then turn on your PC.
Q2: What is the recommended refresh rate for LCD monitor?
Ans.: Recommended refresh rate in LCD monitors is 60 Hz, In case of any
disturbance on screen, you can set it up to 75 Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files on the CD-ROM? How do I install the
drivers (.inf and .icm)?
Ans.: These are the driver files for your monitor. Follow the instructions in
your user manual to install the drivers.Your computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk when you first install your
monitor. Follow the instructions to insert the ( companion CD-ROM) included in
this package.
34
8.Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be installed automatically.
Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and
monitor together determine the available resolutions.You can select the
desired resolution under Windows® Control Panel with the “Display properties”.
Q5: What if I get lost when I am making monitor adjustments via OSD?
Ans.: Simply press the OK button, then select ‘Reset’ to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to scratches? Ans.: In general it is
recommended that the
panel surface is not subjected to excessive shocks and is protected from sharp
or blunt objects. When handling the monitor, make sure that there is no
pressure or force applied to the panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the LCD surface? Ans.: For normal cleaning, use a
clean, soft
cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Q8: Can I
change the color setting of my monitor? Ans.: Yes, you can change your color
setting through OSD control as the following procedures,
· Press “OK” to show the OSD (On Screen Display) menu
· Press “Down Arrow” to select the option “Color” then press “OK” to enter
color setting, there are three settings as below.
1. Color Temperature;The two settings are 6500K and 9300K. With settings in
the 6500K range the panel appears “warm, with a red-white color tone”, while a
9300K temperature yields “cool, bluewhite toning”.
2. sRGB; this is a standard setting for ensuring correct exchange of colors
between different device (e.g. digital cameras, monitors, printers, scanners,
etc)
3. User Define; the user can choose his/ her preference color setting by
adjusting red, green blue color.
Note A measurement of the color of light radiated by an object while it is
being heated.This measurement is expressed in terms of absolute scale,
(degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs,
Macs and workstations.You may need a cable adapter to connect the monitor to
your Mac system. Please contact your Philips sales representative for more
information.
Q10: Are Philips LCD monitors Plug-andPlay?
Ans.: Yes, the monitors are Plug-and-Play compatible with Windows
8/7/Vista/XP/ NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image
in LCD panels?
Ans.: Uninterrupted display of still or static images over an extended period
may cause “burn in”, also known as “afterimaging” or “ghost imaging”, on your
screen. “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known
phenomenon in LCD panel technology. In most cases, the “burned in” or “atter-
imaging” or “ghost imaging” will disappear gradually over a
35
8.Troubleshooting & FAQs period of time after the power has been switched off.
Always activate a moving screen saver program when you leave your monitor
unattended. Always activate a periodic screen refresh application if your LCD
monitor will display unchanging static content.
Warning Failure to activate a screen saver, or a periodic screen refresh
application may result in severe “burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be repaired.The damage mentioned
above is not covered under your warranty. Q12: Why is my Display not showing
sharp
text, and is displaying jagged characters? Ans.: Your LCD monitor works best
at its native
resolution of 1920 × 1080 @ 60 Hz. For best display, please use this
resolution.
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© 2014 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of Koninklijke
Philips N.V. and are used under license from Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: M5243V2T
References
- Homepage | ENERGY STAR
- Support Home | Philips
- Product registration | Philips
- TCO Certified - the world’s leading sustainability certification for IT products