PHILIPS 243V5LHAB Full HD Monitor User Manual

243V5LHAB Full HD Monitor

243V5

www.philips.com/welcome

User manual

Customer care and warranty 28

Troubleshooting & FAQs

33

Important

This electronic user’s guide is intended for anyone who uses the Philips monitor.Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor.
The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product.
1.1 Safety precautions and maintenance
Warnings Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor.
Operation · Please Keep the monitor out of direct
sunlight, very strong bright lights and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor. · Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics. · Do not block the ventilation holes on the cabinet. · When positioning the monitor, make sure the power plug and outlet are easily accessible. · If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation.

· Please use approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to Customer Care Consumer Information Center)
· Do not subject the monitor to severe vibration or high impact conditions during operation.
· Do not knock or drop the monitor during operation or transportation.

Maintenance

· To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.
· Unplug the monitor if you are not going to use it for an extensive period of time.
· Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your monitor.
· To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.
· If your monitor gets wet, wipe it with dry cloth as soon as possible.
· If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord.Then, remove the foreign substance or water, and send it to the maintenance center.
· Do not store or use the monitor in locations exposed to heat, direct sunlight or extreme cold.
· In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges.

1

1. Important
· Temperature: 0-40°C 32-95°F · Humidity: 20-80% RH
Important information for Burn-in/Ghost image · Always activate a moving screen saver
program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging” or “ghost imaging”, on your screen. “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “after- imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.
Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired.The damage mentioned above is not covered under your warranty.

1.2 Notational Descriptions
The following subsections describe notational conventions used in this document.
Notes, Cautions and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type.These blocks contain notes, cautions or warnings.They are used as follows:
Note This icon indicates important information and tips that help you make better use of your computer system.
Caution This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.
Warning This icon indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

Service · The casing cover should be opened only
by qualified service personnel. · If there is any need for any document for
repair or integration, please contact with your local service center. (please refer to the chapter of “Consumer Information Center”) · For transportation information, please refer to “Technical Specifications”. · Do not leave your monitor in a car/trunk under direct sun light.
Note Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed.
2

1. Important
1.3 Disposal of product and packing material
Waste Electrical and Electronic EquipmentWEEE
This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste.You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.
Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.
All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.
Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers
Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization’s product, service and activities.
Restriction on Hazardous Substances statement (India)
This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of- life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company.
Your display is manufactured with high quality materials and components which can be recycled and reused.
To learn more about our recycling program please visit
http://www.philips.com/sites/philipsglobal/ about/sustainability/ourenvironment/ productrecyclingservices.page

3

2. Setting up the monitor
2. Setting up the monitor

2.1 Installation
Package contents

Register your product and get support at www.philips.com/welcome

Quick
Star t

Power * Audio

© 2014 Koninklijke Philips N.V. All rights reser

User’s Manual Monitor drivers SmartControl software

sion

ved.

Unauthorized

Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V.
duplication is a violation of applicable laws. Made

and

printed

in

China. Ver

• VGA

• HDMI

• DVI * Depends on the country

Install base stand 1. Place the monitor face down on soft
and smooth surface taking care to avoid scratching or damaging the screen.
2. Attach the base column with the monitor until it clicks into position.
3. Hold the monitor base stand with both hands and firmly insert the base stand into the base column.

4

2. Setting up the monitor Connecting to your PC
243V5LSB/243V5QSB/243V5QSBA(Analog only)

243V5LHAB/243V5QHAB/243V5QHABA/243V 5QHAWA

1

4

7

4 1

243V5LSB/243V5LSW/243V5QSB/243V5QSW/2 43V5QSBA/243V5QSWA

1

34

7

4 3 1

243V5LHSB/243V5QHSB/243V5QHSBA

7
243V5LAB/243V5QAB/243V5QABA

5 5 6
7
1 AC power input 2 HDMI input 3 DVI-D input 4 VGA input 5 Audio input 6 Earphone jack 7 Kensington anti-theft lock
Connect to PC 1. Connect the power cord to the back of
the monitor firmly. 2. Turn off your computer and unplug its
power cable. 3. Connect the monitor signal cable to the
video connector on the back of your computer. 4. Plug the power cord of your computer and your monitor into a nearby outlet. 5. Turn on your computer and monitor. If the monitor displays an image, installation is complete.

5
56 7

5

2. Setting up the monitor
2.2 Operating the monitor
Front view product description
Model 243V5LAB/243V5LHAB/243V5QAB/24 3V5QABA/243V5QHAB/243V5QHABA/243V 5QHAWA
5

Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user friendly on screen display interface is shown as below:

243V5LSB/243V5QSB/243V5QSBA(Analog only)

7

6

43

2

Model 243V5LSB/243V5LSW/243V5QSB /243V5QSW/243V5QSBA/243V5QSWA/ 243V5LHSB/243V5QHSB/243V5QHSBA
5

7

6

43

2

Switch monitor’s power ON and OFF. Access the OSD menu. Confirm the OSD adjustment. Return to previous OSD level. Adjust the brightness level. Adjust the OSD menu.
Adjust the speaker volume.
Change display format.
Automatically adjust the monitor.

243V5LSB/243V5LSW/243V5QSB/243V5QS W/243V5QSBA/243V5QSWA

243V5LHSB/243V5QHSB/243V5QHSBA

6

2. Setting up the monitor 243V5LAB/243V5QAB/243V5QABA

243V5LHAB/243V5QHAB/243V5QHABA/ 243V5QHAWA

Basic and simple instruction on the control keys
In the OSD shown above, you can press buttons at the front bezel of the monitor
to move the cursor, and press OK button to confirm the choice or change.

The OSD Menu
Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

Main menu

Sub menu

Input

VGA DVI (available for selective models) HDMI (available for selective models)

Picture

Picture Format Brightness Contrast SmartContrast OverScan

Wide Screen, 4:3 0~100 0~100 On, Off On, Off

Audio
(available for selective models)

Volume Mute Audio Source

0~100 On, Off Audio In, HDMI

Color Language

Color Temperature sRGB
User Define

6500K, 9300K
Red: 0~100 Green: 0~100 Blue: 0~100

English, Deutsch, Español, , Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , , Svenska, Suomi, Türkçe, Cestina, , , ,,

OSD Settings

Horizontal Vertical Transparency OSD Time Out

0~100 0~100 Off, 1, 2, 3, 4 5s, 10s, 20s, 30s, 60s

Setup

Auto
H. Position
V. Position Phase
Clock Resolution Notification Reset
Information

0~100 0~100 0~100 0~100
On, Off Yes, No

7

2. Setting up the monitor
Resolution notification This monitor is designed for optimal performance at its native resolution, 1920 × 1080 @ 60 Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use 1920 × 1080 @ 60 Hz for best results.
Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu.
Physical Function
Tilt

2.3 Remove Base Stand and Base
Remove the Base Stand Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.
1. Place the monitor face down on a smooth surface, taking care to avoid scratching or damaging the screen.

2. Press the locking clips to detach the base stand away from the base column.

1 3. Press the release button to detach the base
column.
2

8

2. Setting up the monitor
Note This monitor accepts a 100mm × 100mm mounting interface.

100mm

100mm

Caution
For use only with UL Listed Wall Mount Bracket with minimum weight/load 3.5Kg

9

3. Image Optimization
3. Image Optimization
3.1 SmartContrast
What is it? A unique technology that dynamically analyzes displayed content and automatically optimizes an LCD monitor’s contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds.
Why do I need it? You want the very best visual clarity and viewing comfort for every type of content. SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work. By reducing your monitor’s power consumption, you save on energy costs and extend the lifetime of your monitor.
How does it work? When you activate SmartContrast, it will analyse the content you are displaying in real time to adjust colors and control backlight intensity.This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games.

3.2 Philips SmartControl Lite
The new SmartControl Lite software by Philips allows you to control your monitor via an easy to use on-screen graphic interface. Complicated adjustments are a thing of the past as this user friendly software guides you through finetuning resolution, Color calibration, Clock/Phase adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core algorithm for fast processing and response, this Windows compliant eye catching animated Icon based software is ready to enhance your experience with Philips monitors!
Installation · Follow the instruction and complete the
installation. · You can launch after installation is
completed. · If you want to launch later, you can either
click the shortcut on desktop or toolbar.

First launch -Wizard · The first time after installation of
SmartControl Lite, it will automatically go to Wizard for first time launch. · The wizard will guide you through adjusting your monitor performance step by step. · You can go to Plug-in menu to launch wizard later on as well. · You can adjust more options without wizard by Standard pane.
10

3. Image Optimization
Start with Standard pane: Adjust menu: · Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution. · You can follow the instruction and do the
adjustment. · Cancel prompts user if you want to cancel
installation.
11

3. Image Optimization
Color menu: · Color Menu allow you to adjust RGB, Black
Level, White Point, and Color Calibration. · You can follow the instruction and do the
adjustment. · Refer to below table for sub-menu item
base on your input. · Example for Color Calibration:
12

3. Image Optimization

· Cancel closes the UI and returns to the plug in page.
Options>Preferences – Will only be active when selecting Preferences from the dropdown Options menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.

1. “Show Me” starts color calibration tutorial. 2. Start – starts the 6-step color calibration
sequence. 3. Quick View loads the before/after images. 4. To return to Color home pane, click the
Cancel button. 5. Enable color calibration – by default is on.
If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons. 6. Must have patent info in calibration screen. First color Calibration Screen:
· Previous button is disabled until the second color screen.
· Next goes to the succeeding target (6-targets).
· Final next goes File>Presets pane.

· Displays current preference settings.
· A checked box enables the feature.The check box is a toggle.
· Enable Context Menu on desktop is checked (On) by default. Enable Context menu displays SmartControl Lite selections for Select Preset and Tune Display in the desktop right-click context menu. Disabled removes SmartControl Lite from the right click context menu.
· Enable Task Tray icon is checked (On) by default. Enable context menu shows the task tray menu for SmartControl Lite. A right click on the task tray icon displays the menu options for Help,Technical Support, Check for Upgrade, About, and Exit. When Enable task tray menu is disabled, the task tray icon will only display EXIT.
· Run at Startup is checked (On) by default. When disabled, SmartControl Lite will not launch at start or be in the task tray.The only way to launch SmartControl Lite is either from the desktop short cut or from

13

3. Image Optimization
the program file. Any preset set to run at startup will not load when this box is unchecked (Disabled). · Enable transparency mode (Windows 8,7, Vista, XP). Default is 0% Opaque.
Options>Input – Will only be active when selecting Input from the drop-down Options menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available. All other SmartControl Lite tabs are not available.

Options>Audio – Will only be active when selecting Audio from the drop-down Options menu.
On a non-supported display capable of DDC/ CI, only the Help and Options tabs are available.

· Display the Source instruction pane and current input source setting.
· On single input displays, this pane will not be visible.

Help>User Manual – Will only be active when selecting User Manual from the drop-down Help menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.

Help>Version – Will only be active when selecting Version from the drop- down Help menu. On a non-supported display capable of
14

3. Image Optimization
DDC/CI, only the Help and Options tabs are available.

preset. Factory Preset can also be called from the drop down menu. · Tune Display – Opens the SmartControl Lite control panel.
Task Tray Menu Enabled
The task tray menu can be displayed by rightclicking on the SmartControl Lite icon from the task tray. Left Click will launch the application.

Context Sensitive menu The Context Sensitive menu is Enabled by default. If Enable Context Menu has been checked in the Options>Preferences pane, then the menu will be visible.
The Context Menu has three entries: · SmartControl Lite – When selected the
About Screen is displayed. · Select Preset – Provides a hierarchical
menu of saved presets for immediate use. A check mark shows the currently selected

The task tray has five entries:
· Help – Access to User Manual file: Open User Manual file using the default browser window.
· Technical Support – displays the tech support page.
· Check for Update – takes the user to PDI Landing and checks the user’s version against the most current available.
· About – Displays detailed reference information: product version, release information, and product name.
· Exit – Close SmartControl Lite.
To run SmartControl Lite again either select SmartControl Lite from Program menu, doubleclick the desktop PC icon or restart the system.

15

3. Image Optimization
Task Tray Menu Disabled When the Task Tray is disabled in the preference folder, only the EXIT selection is available. To completely remove SmartControl Lite from the task tray, disable Run at Startup in Options>Preferences.
Note All the illustrations in this section are for reference only. SmartControl software version might be changed without notification. Please always check official Portrait website www. portrait.com/dtune/phl/enu/index to download the latest version of SmartControl software.
16

4.Technical Specifications
4. Technical Specifications

Picture/Display Monitor Panel Type Backlight Panel Size Aspect Ratio Pixel Pitch Brightness Smar tContrast Contrast Ratio (typ.)
Response Time (typ.)
Smar tResponse
Optimum Resolution Viewing Angle Display Colors Vertical Refresh Rate Horizontal Frequency sRGB Connectivity
Signal Input
Input Signal Audio In/Out Convenience Built-in speakers

TN-LCD(243V5L);MVA LCD(243V5Q) LED 23.6″ W (59.9 cm) 16:9 0.272 × 0.272 mm 250 cd/m² 10,000,000:1 1000:1(243V5L), 3000:1(243V5Q) 5ms(243V5LSB/243V5LSW/243V5LAB/243V5LHSB/243V5LHAB); 10ms(GtG) for243V5QAB/243V5QHSB/ 243V5QHAB; 25ms(GtG) for243V5QSBA/243V5QSWA/243V5QABA/ 243V5QHSBA/243V5QHABA/243V5QHAWA
1ms(GtG) for 243V5LHSB/243V5LHAB 4ms(GtG) for 243V5QHSB/243V5QHAB 8ms(GtG) for 243V5QSB/243V5QSW/243V5QHSBA/ 243V5QHABA/243V5QHAWA
1920 × 1080 @ 60Hz
170° (H) / 160° (V) @ C/R > 10(243V5L) 178° (H) / 178° (V) @ C/R > 10(243V5Q)
16.7M 56Hz – 76Hz 30kHz – 83kHz YES
DVI (Digital, optional)(243V5LSB/243V5LSW/243V5QSB/243V5Q SW/243V5QSBA/243V5QSWA/243V5LAB/243V5QAB/243V5Q ABA) VGA (Analog)(243V5LSB/243V5QSB/243V5QSBA) HDMI(243V5LHSB/243V5QHSB/243V5QHSBA/243V5LHAB/243 V5QHAB/243V5QHABA/243V5QHAWA)
Separate Sync, Sync on Green PC audio-in, headphone out (243V5LAB/243V5QAB/243V5QAB A/243V5LHAB/243V5QHAB/243V5QHABA/243V5QHAWA)
2 W × 2 (243V5LAB/243V5QAB/243V5QABA/243V5LHAB/24 3V5QHAB/243V5QHABA/243V5QHAWA)

17

4.Technical Specifications Picture/Display
User Convenience

243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QS BA/243V5QSWA/243V5LHSB/243V5QHSB/243V5QHSBA:
243V5LAB/243V5LHAB/243V5QAB/243V5QHAB/243V5QHA BA/243V5QABA/243V5QHAWA:

OSD Languages
Other Convenience Plug & Play Compatibility Stand Tilt

English, French, German, Spanish, Italian, Russian, Simplified Chinese, Portuguese,Turkish, Dutch, Swedish, Finnish, Polish, Czech, Korean, Japanese, Hungarian, Ukraine, Brazil Portuguese, Greek,Traditional Chinese Kensington Lock DDC/CI, sRGB, Windows 8/7/Vista/XP, Mac OSX, Linux
-5 / +20

243V5LSB/243V5QSB/243V5QSBA(Analog only),

243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QSBA/243V5QSWA,243V5LAB/243V5QAB/2 43V5QABA

Power
On Mode
Sleep (Standby) Off

243V5LAB/243V5QAB/243V5QABA: 22.4 W (typ.), 29.6W (max.) 243V5LSB/243V5LSW/243V5QSB/243V5QSW/243V5QSBA/243 V5QSWA: 21.89 W (typ.), 22.93W (max.) 243V5LSB/243V5QSB/243V5QSBA(Analog only) 22.31 W (typ.), 24.72W (max.)
0.5W
0.5W

Power LED indicator

On mode:White, Standby/Sleep mode:White (blinking)

Power Supply

Built-in, 100-240VAC, 50-60Hz

243V5LHAB/243V5LHSB/243V5QHAB/243V5QHABA/243V5QHAWA/243V5QHSB/243V5QHSBA

Power On Mode

243V5LHAB: 22.89 W (typ.), 31.25W (max.)
243V5LHSB/243V5QHSB/243V5QHSBA: 23.05 W (typ.), 25.49W (max.) 243V5QHAB/243V5QHABA/243V5QHAWA: 28.94 W (typ.), 29.71W
(max.)

Sleep (Standby) Off Power LED indicator Power Supply

0.5W 0.5W On mode:White, Standby/Sleep mode:White (blinking) Built-in, 100-240VAC, 50-60Hz

Dimension Product with stand (W×H×D) Product without stand (W×H×D) Weight

551× 420 × 220 mm 551 × 344 × 52 mm

18

Technical Specifications

Product with stand Product without stand Product with packaging
Operating Condition Temperature range (operation) Temperature range (Non- operation) Relative humidity MTBF
Environmental ROHS EPEAT Packaging Specific Substances Energy Star Compliance and standards
Regulatory Approvals
Cabinet Color Finish

3.66kg 3.22kg 4.70kg
0°C to 40 °C -20°C to 60°C 20% to 80% 30,000hrs
YES Silver (www.epeat.net) 100% recyclable 100% PVC BFR free housing YES
CE Mark, FCC Class B, SEMKO,TCO Certified, ETL, ISO9241307, BSMI, PSB, C-Tick, UKRAINIAN, EPA
Black/White Texture

Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.

19

4.Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution 1920 × 1080 @ 60 Hz (analog input) 1920 × 1080 @ 60 Hz (digital input)
Recommended Resolution 1920 × 1080 @ 60 Hz (digital input)

H. freq (kHz) Resolution

31.47

720 × 400

31.47

640 × 480

35.00

640 × 480

37.86

640 × 480

37.50

640 × 480

37.88

800 × 600

46.88

800 × 600

48.36

1024 × 768

60.02

1024 × 768

44.77

1280 × 720

63.98 1280 × 1024

79.98 1280 × 1024

55.94

1440 × 900

70.64

1440 × 900

65.29 1680 × 1050

67.50 1920 × 1080

V. freq (Hz) 70.09 59.94 66.67 72.81 75.00 60.32 75.00 60.00 75.03 59.86 60.02 75.03 59.89 74.98 59.95 60.00

Note Please notice that your display works best at native resolution of 1920 × 1080 @ 60Hz. For best display quality,please follow this resolution recommendation.

20

5. Power Management
5. Power Management

If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will ‘wake up’ automatically.The following table shows the power consumption and signaling of this automatic power saving feature:

243V5LSB/243V5QSB/243V5QSBA(Analog only):

Power Management Definition

VESA Mode

Video H-sync V-sync

Power Used

LED Color

Active

ON Yes

Yes

22.31 W (typ.) 24.72W (max.)

White

Sleep (Standby)

OFF

No

No

0.5W (typ.)

White (blink)

Switch Off OFF –

–

0.5W (typ.)

OFF

243V5LSB/243V5LSW/243V5QSB/243V5QS W/243V5QSBA/243V5QSWA:

Power Management Definition

VESA Mode

Video H-sync V-sync

Power Used

LED Color

Active

ON Yes

Yes

21.89 W (typ.) 22.93W (max.)

White

Sleep (Standby)

OFF

No

No

0.5W (typ.)

White (blink)

Switch Off OFF –

–

0.5W (typ.)

OFF

243V5LAB/243V5QAB/243V5QABA:

Power Management Definition

VESA Mode

Video H-sync V-sync

Power Used

LED Color

Active

ON

Yes

Yes

22.4W (typ.) 29.6W (max.)

White

Sleep (Standby)

OFF

No

No

0.5W (typ.)

White (blink)

Switch Off OFF –

–

0.5W (typ.)

OFF

243V5LHAB:

Power Management Definition

VESA Mode

Video H-sync V-sync

Power Used

LED Color

Active

ON Yes

Yes

22.89W (typ.) 31.25W (max.)

White

Sleep (Standby)

OFF

No

No

0.5W (typ.)

White (blink)

Switch Off OFF –

–

0.5W (typ.)

OFF

243V5LHSB/243V5QHSB/243V5QHSBA:

Power Management Definition

VESA Mode

Video H-sync V-sync

Power Used

LED Color

Active

ON Yes

Yes

23.05W (typ.) 25.49W (max.)

White

Sleep (Standby)

OFF

No

No

0.5W (typ.)

White (blink)

Switch Off OFF –

–

0.5W (typ.)

OFF

243V5QHAB/243V5QHABA/243V5QHAWA:

Power Management Definition

VESA Mode

Video H-sync V-sync

Power Used

LED Color

Active

ON Yes

Yes

28.94W (typ.) 29.71W (max.)

White

Sleep (Standby)

OFF

No

No

0.5W (typ.)

White (blink)

Switch Off OFF –

–

0.5W (typ.)

OFF

The following setup is used to measure power consumption on this monitor.
· Native resolution: 1920 × 1080 · Contrast: 50% · Brightness: 250 nits or 200 nits · Color temperature: 6500k with full white
pattern

Note This data is subject to change without notice.

21

Regulatory Infomation

Lead-free Product
Lead free display promotes environmentally sound recovery and disposal of waste from electrical and electronic equipment.Toxic substances like Lead has been eliminated and compliance with European community’s stringent RoHs directive mandating restrictions on hazardous substances in electrical and electronic equipment have been adhered to in order to make Philips monitors safe to use throughout its life cycle.
Congratulations!
This product is designed for both you and the planet!
TCO Development works for sustainable IT – manufacture, use and recycling of IT products reflecting environmental, social and economic responsibility.
TCO Certified is a third party verified program, where every product model is tested by an accredited impartial test laboratory.TCO Certified represents one of the toughest certifications for ICT products worldwide.
Some of the Usability features of TCO Certified Displays: · Visual Ergonomics for image quality
is tested to ensure top performance and reduce sight and strain problems. Important parameters are Resolution, Luminance, Contrast, Reflection and Colour characteristics · Products are tested according to rigorous safety standards at impartial laboratories · Electric and magnetic fields emissions as low as normal household background levels
Workload ergonomics to ensure a good physical environment

Some of the Environmental features of TCO Certified Displays: · Production facilities have an Environmental
Management System (EMAS or ISO 14001) · Low energy consumption to minimize
climate impact · Restrictions on Chlorinated and
Brominated flame retardants, plasticizers, plastics and heavy metals such as cadmium, mercury and lead (RoHS compliance) · Both product and product packaging is prepared for recycling · The brand owner offers take-back options
Corporate Social Responsibility · The brand owner demonstrates the
product is manufactured under working practices that promote good labour relations and working conditions. The Criteria Document can be downloaded from our web site.The criteria included in this label have been developed by TCO Development in co-operation with scientists, experts, users as well as manufacturers all over the world. Since the end of the 1980s TCO has been involved in influencing the development of IT equipment in a more user and environmentally friendly direction. Our ICT product labeling system began in 1992 and is now requested by users and ICT-manufacturers all over the world.
For displays with glossy bezels, the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces.
For more information, please visit: www.tcodevelopment.com
Technology for you and the planet
(Only for selective models)
User mode is used for TCO Certified compliance.

22

6. Regulatory Infomation
EPEAT
(www.epeat.net)
The EPEAT (Electronic Product Environmental Assessment Tool) program evaluates computer desktops, laptops, and monitors based on 51 environmental criteria developed through an extensive stakeholder consensus process supported by US EPA.
EPEAT system helps purchasers in the public and private sectors evaluate, compare and select desktop computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to secure market recognition for efforts to reduce the environmental impact of its products.
Benefits of EPEAT
Reduce use of primary materials Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S requirement that all registered products meet ENERGY STAR’s energy efficiency specifications, means that these products will consume less energy throughout their life.

CE Declaration of Conformity
This product is in conformity with the following standards
· EN60950-1:2006+A11:2009+A1: 2010+A12:2011 (Safety requirement of Information Technology Equipment).
· EN55022:2010(Radio Disturbance requirement of Information Technology Equipment).
· EN55024:2010 (Immunity requirement of Information Technology Equipment).
· EN61000-3-2:2006+A1:2009+A2:2009 (Limits for Harmonic Current Emission).
· EN61000-3-3:2008 (Limitation of Voltage Fluctuation and Flicker)
· EN50581:2012 (Technical documentation for the assessment of electrical and electronic products with respect to the restriction of hazardous substances)
· EN 50564:2011 (Electrical and electronic household and office equipment — Measurement of low power consumption)
following provisions of directives applicable
· 2006/95/EC (Low Voltage Directive). · 2004/108/EC (EMC Directive). · 2009/125/EC (ErP, Energy-related Product
Directive, EC No. 1275/2008 and 642/2009 Implementing) · 2011/65/EU (RoHS Directive) and is produced by a manufacturing organization on ISO9000 level
And is produced by a manufacturing organization on ISO9000 level.
· ISO9241-307:2008 (Ergonomic requirement, Analysis and compliance test methods for electronic visual displays).
· TCO CERTIFIED (Requirement for Environment Labeling of Ergonomics, Energy, Ecology and Emission,TCO: Swedish Confederation of Professional Employees) for TCO versions.

23

6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we have determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Note We recommend you switch off the monitor when it is not in use for a long time.
Federal Communications Commission (FCC) Notice (U.S. Only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the
equipment and receiver. · Connect the equipment into an outlet on
a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device.
To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.
FCC Declaration of Conformity Declaration of Conformity for Products Marked with FCC Logo,
United States Only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Commission Federale de la Communication (FCC Declaration)
Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques de class B,aux termes de l’article 15 Des règles de la FCC. Ces limites sont conçues de façon à fourir une protection raisonnable contre les interférences nuisibles dans le cadre d’une installation résidentielle.
CET appareil produit, utilise et peut émettre des hyperfréquences qui, si l’appareil n’est pas installé et utilisé selon les consignes données, peuvent causer des interférences nuisibles aux communications radio.

EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room’s electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A). To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible. A protection mark “B” confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.

Regulatory Infomation North Europe (Nordic Countries) Information
Placering/Ventilation VARNING: FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation ADVARSEL: S Ø R G V E D P L ACE R I N G E N F O R , AT NETLEDNINGENS STIK OG STIKKONTAKT ER NEMT TILGÆNGELIGE.
Paikka/Ilmankier to VAROITUS: SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO VO I DA A N TA RV I T TA E S S A H E L PO S T I IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon ADVARSEL: NÅR DETTE UTSTYRET PLASSERES, MÅ DU PASSE PÅ AT KONTAKTENE FOR STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht den in der “Verordnung über den Schutz vor Schäden durch Röntgenstrahlen” festgelegten Vorschriften.
Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der Inbetriebnahme hinweist, da die Vorschriften über die Bauart von Störstrahlern nach Anlage III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten, daß
1. Reparaturen nur durch Fachpersonal durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem Zeichenkontrast wären die Folge). Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger.
ACHTUNG: BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN, DAß NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND.

6. Regulatory Infomation
China RoHS
The People’s Republic of China released a regulation called “Management Methods for Controlling Pollution by Electronic Information Products” or commonly referred to as China RoHS. All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request.

EU Energy Label

(), ,

(cd/W) > 1.05

W) < 0.5

1

GB 21520-2008

http://www.energylabel.gov.cn/

The European Energy Label informs you on the energy efficiency class of this product. The greener the energy efficiency class of this product is the lower the energy it consumes.
On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year.
Note
The EU Energy Label will be ONLY applied on the models bundling with HDMI and TV tuners.

Customer care and warranty

7.1 Philips’ Flat Panel Monitors Pixel Defect Policy
Philips strives to deliver the highest quality products.We use some of the industry’s most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others.This policy is valid worldwide.

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors. Types of Pixel Defects Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category. Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or ‘on’.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.
One lit red, green or blue sub pixel.

Two adjacent lit sub pixels: – Red + Blue = Purple – Red + Green = Yellow – Green + Blue = Cyan (Light Blue)

Pixels and Sub pixels
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single

Three adjacent lit sub pixels (one white pixel).

28

7. Customer care and warranty
Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels that are always dark or ‘off’.That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern.These are the types of black dot defects.

Proximity of Pixel Defects
Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects.

BRIGHT DOT DEFECTS 1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit subpixels (one white pixel) Distance between two bright dot defects Total bright dot defects of all types
BLACK DOT DEFECTS 1 dark subpixel 2 adjacent dark subpixels 3 adjacent dark subpixels Distance between two black dot defects Total black dot defects of all types
TOTAL DOT DEFECTS Total bright or black dot defects of all types

Pixel Defect Tolerances
In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.
ACCEPTABLE LEVEL 3 1 0

15mm 3
ACCEPTABLE LEVEL 5 or fewer 2 or fewer 0 >15mm 5 or fewer
ACCEPTABLE LEVEL 5 or fewer

Note 1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement , analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the International Organisation for Standardisation (ISO) per: 2008-11-13.

29

7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

CSP

Hotline Number

Price

Austria

RTS

+43 0810 000206 0.07

Belgium

Ecare

+32 078 250851

0.06

Cyprus

Alman

800 92 256

Free of charge

Denmark

Infocare

+45 3525 8761

Local call tariff

Finland

Infocare

+358 09 2290 1908 Local call tariff

France

Mainteq

+33 082161 1658 0.09

Germany

RTS

+49 01803 386 853 0.09

Greece

Alman

+30 00800 3122 1223 Free of charge

Ireland

Celestica +353 01 601 1161 Local call tariff

Italy

Anovo Italy +39 840 320 041

0.08

Luxembourg Ecare

+352 26 84 30 00 Local call tariff

Netherlands Ecare

+31 0900 0400 063 0.10

Norway

Infocare

+47 2270 8250

Local call tariff

Poland

MSI

+48 0223491505

Local call tariff

Por tugal

Mainteq

800 780 902

Free of charge

Spain

Mainteq

+34 902 888 785

0.10

Sweden

Infocare

+46 08 632 0016

Local call tariff

Switzerland

ANOVO CH +41 02 2310 2116 Local call tariff

United Kingdom Celestica +44 0207 949 0069 Local call tariff

Opening Hours Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 8am – 5pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 8am – 5pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 9am – 6pm Mon to Fri : 8am – 5pm

Contact Information for China:

Country

Call center

China

PCCW Limited

Contact Information for NORTH AMERICA :

Country

Call center

U.S.A.

EPI-e-center

Canada

EPI-e-center

Consumer care number 4008 800 008
Consumer care number 877-835-1838 (800)479-6696

30

7. Customer care and warranty Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center CSP

Consumer care number

Belarus Bulgaria

NA

IBA

+375 17 217 3386 +375 17 217 3389

NA

LAN Service

+359 2 960 2360

Croatia

NA

MR Service Ltd

+385 (01) 640 1111

Czech Rep. Estonia

NA

Asuppor t

NA

FUJITSU

420 272 188 300
+372 6519900(General) +372 6519972(workshop)

Georgia

NA

Esabi

+995 322 91 34 71

Hungary Kazakhstan

+36 1 814 8080(General)

NA

Profi Service

+36 1814 8565(For AOC&Philips

only)

NA

Classic Service I.I.c. +7 727 3097515

Latvia

NA

ServiceNet LV

+371 67460399 +371 27260399

Lithuania Macedonia

NA

UAB Servicenet

+370 37 400160(general) +370 7400088 (for Philips)

NA

AMC

+389 2 3125097

Moldova

NA

Comel

+37322224035

Romania Russia

NA

Skin

NA

CPS

+40 21 2101969 +7 (495) 645 6746

Serbia&Montenegro NA

Kim Tec d.o.o.

+381 11 20 70 684

Slovakia Slovenia

NA

Datalan Service

+421 2 49207155

NA

PC H.and

+386 1 530 08 24

the republic of Belarus NA

Ser viceBy

+ 375 17 284 0203

Turkey Ukraine

NA

Tecpro

NA

Topaz

+90 212 444 4 832 +38044 525 64 95

Ukraine

NA

Comel

+380 5627444225

Contact Information for LATIN AMERICA region:

Country

Call center

Brazil Argentina

Vermont

Consumer care number 0800-7254101 0800 3330 856

31

7. Customer care and warranty Contact Information for APMEA region:

Country

ASP

Consumer care number

Opening hours

Australia

AGOS NETWORK PTY LTD 1300 360 386

Mon.~Fri. 9:00am-5:30pm

New Zealand Visual Group Ltd.

0800 657447

Mon.~Fri. 8:30am-5:30pm

Hong Kong Company: Smart Pixels

Macau

Technology Ltd.

Hong Kong: Tel: +852 2619 9639 Macau:Tel: (853)-0800-987

Mon.~Fri. 9:00am-6:00pm Sat. 9:00am-1:00pm

India

REDINGTON INDIA LTD

Tel: 1 800 425 6396 SMS: PHILIPS to 56677

Mon.~Fri. 9:00am-5:30pm

Indonesia

PT. CORMIC SERVISINDO PERKASA

+62-21-4080-9086 (Customer Hotline) +62-8888-01-9086 (Customer Hotline)

Mon.~Thu. 08:30-12:00; 13:00-17:30 Fri. 08:30-11:30; 13:00-17:30

Korea

Alphascan Displays, Inc

1661-5003

Mon.~Fri. 9:00am-5:30pm Sat. 9:00am-1:00pm

Malaysia

R-Logic Sdn Bhd

+603 5102 3336

Mon.~Fri. 8:15am-5:00pm Sat. 8:30am-12:30am

Pakistan

TVONICS Pakistan

+92-213-6030100

Sun.~Thu. 10:00am-6:00pm

Singapore

Philips Singapore Pte Ltd (Philips Consumer Care Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm Sat. 9:00am-1:00pm

Taiwan

FETEC.CO

0800-231-099

Mon.~Fri. 09:00 – 18:00

Thailand

Axis Computer System Co., Ltd.

662-934-5498

Mon.~Fri. 8:30am~05:30pm

South Africa Computer Repair Technologies 011 262 3586

Mon.~Fri. 8:00am~05:00pm

Israel

Eastronics LTD

1-800-567000

Sun.~Thu. 08:00-18:00

Vietnam

FPT Service Informatic Company Ltd. – Ho Chi Minh City Branch

+84 8 38248007 Ho Chi Minh

City +84 5113.562666 Danang City +84 5113.562666 Can tho

Mon.~Fri. 8:00-12:00, 13:3017:30,Sat. 8:00-12:00

Province

Philippines

EA Global Supply Chain Solutions ,Inc.

(02) 655-7777; 6359456

Mon.~Fri. 8:30am~5:30pm

Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan

Firebird service centre

+97 14 8837911

Sun.~Thu. 09:00 – 18:00

Uzbekistan

Soniko Plus Private Enterprise Ltd

+99871 2784650

Mon.~Fri. 09:00 – 18:00

Turkmenistan Technostar Service Centre

+(99312) 460733, 460957

Mon.~Fri. 09:00 – 18:00

Japan

0120-060-530

Mon.~Fri. 10:00 – 17:00

32

8.Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative.
Common Problems
No Picture (Power LED not lit) · Make sure the power cord is plugged into
the power outlet and into the back of the monitor. · First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.
No Picture (Power LED is White) · Make sure the computer is turned on. · Make sure the signal cable is properly
connected to your computer. · Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or replace the cable. · The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
· Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).
· Check to see if the monitor cable has bent pins.
· Make sure the computer is turned on.
AUTO button doesn’t function · The auto function is applicable only in
VGA-Analog mode. If the result is not satisfactory, you can do manual adjustments via the OSD menu.

Note The Auto Function is not applicable in DVIDigital mode as it is not necessary.
Visible signs of smoke or sparks · Do not perform any troubleshooting steps · Disconnect the monitor from mains power
source immediately for safety · Contact with Philips customer service
representative immediately. Imaging Problems Image is not centered · Adjust the image position using the “Auto” function in OSD Main Controls. · Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen · Check that the signal cable is properly securely connected to the graphics board or PC. Vertical flicker appears
· Adjust the image using the “Auto” function in OSD Main Controls.
· Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.
Horizontal flicker appears
· Adjust the image using the “Auto” function in OSD Main Controls.
· Eliminate the vertical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

33

8.Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
· Adjust the contrast and brightness on On-Screen Display.
An “after-image”, “burn-in” or “ghost image” remains after the power has been turned off.
· Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “after-imaging ” or “ghost imaging”, on your screen. “Burnin”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “after- imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.
· Always activate a moving screen saver program when you leave your monitor unattended.
· Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
· Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.
Image appears distorted.Text is fuzzy or blurred.
· Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.
Green, red, blue, dark, and white dots appears on the screen
· The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.
The “power on” light is too strong and is disturbing
· You can adjust “power on” light using the power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.

8.2 General FAQs
Q1: When I install my monitor what should I do if the screen shows ‘Cannot display this video mode’?
Ans.: Recommended resolution for this monitor: 1920 x 1080 @ 60 Hz.
· Unplug all cables, then connect your PC to the monitor that you used previously.
· In the Windows Start Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the ‘Settings’ tab. Under the setting tab, in box labelled ‘desktop area’, move the sidebar to 1920 × 1080 pixels.
· Open ‘Advanced Properties’ and set the Refresh Rate to 60 Hz, then click OK.
· Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 × 1080 @ 60 Hz.
· Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.
· Turn on your monitor and then turn on your PC.
Q2: What is the recommended refresh rate for LCD monitor?
Ans.: Recommended refresh rate in LCD monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance.
Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?
Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers.Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion CD-ROM) included in this package.

34

8.Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be installed automatically.
Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and
monitor together determine the available resolutions.You can select the desired resolution under Windows® Control Panel with the “Display properties”.
Q5: What if I get lost when I am making monitor adjustments via OSD?
Ans.: Simply press the OK button, then select ‘Reset’ to recall all of the original factory settings.
Q6: Is the LCD screen resistant to scratches? Ans.: In general it is recommended that the
panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.
Q7: How should I clean the LCD surface? Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Q8: Can I change the color setting of my monitor? Ans.: Yes, you can change your color setting through OSD control as the following procedures,
· Press “OK” to show the OSD (On Screen Display) menu
· Press “Down Arrow” to select the option “Color” then press “OK” to enter color setting, there are three settings as below.
1. Color Temperature;The two settings are 6500K and 9300K. With settings in the 6500K range the panel appears “warm, with a red-white color tone”, while a 9300K temperature yields “cool, bluewhite toning”.

2. sRGB; this is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc)
3. User Define; the user can choose his/ her preference color setting by adjusting red, green blue color.
Note A measurement of the color of light radiated by an object while it is being heated.This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations.You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.
Q10: Are Philips LCD monitors Plug-andPlay?
Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 8/7/Vista/XP/ NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels?
Ans.: Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “afterimaging” or “ghost imaging”, on your screen. “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned in” or “atter- imaging” or “ghost imaging” will disappear gradually over a

35

8.Troubleshooting & FAQs period of time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.
Warning Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired.The damage mentioned above is not covered under your warranty. Q12: Why is my Display not showing sharp
text, and is displaying jagged characters? Ans.: Your LCD monitor works best at its native
resolution of 1920 × 1080 @ 60 Hz. For best display, please use this resolution.
36

© 2014 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: M5243V2T

References

• Homepage | ENERGY STAR
• Support Home | Philips
• Product registration | Philips
• TCO Certified - the world’s leading sustainability certification for IT products

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>