ASUS X500MA Desktop PC User Guide
- June 9, 2024
- Asus
Table of Contents
X500MA Desktop PC
ASUS Desktop PC
X500MA / DX500MA /
B18a4se1d2_oXn5:00UM5A0_D0XM500AM/A_DU5U050M0A0_MDUA500MA_Win10_UM_v2
Source file:
19425_D500SC_S50U0sSCe_rMG50u0SidC_eD500SCES_UM_V3
X500MA / DX500MA
U500MA / DU500MA
E19426 Revised Edition V3 November 2021
Copyright © 2021 ASUSTeK Computer Inc. All Rights Reserved. No part of this
manual, including the products and software described in it, may be
reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language in any form or by any means, except documentation
kept by the purchaser for backup purposes, without the express written
permission of ASUSTeK Computer Inc. (“ASUS”). Product warranty or service will
not be extended if: (1) the product is repaired, modified or altered, unless
such repair, modification of alteration is authorized in writing by ASUS; or
(2) the serial number of the product is defaced or missing. ASUS PROVIDES THIS
MANUAL “AS IS”WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS,
ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF
PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND
THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT. SPECIFICATIONS AND
INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY,
AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE
CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY
FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE
PRODUCTS AND SOFTWARE DESCRIBED IN IT. Products and corporate names appearing
in this manual may or may not be registered trademarks or copyrights of their
respective companies, and are used only for identification or explanation and
to the owners’ benefit, without intent to infringe. SERVICE AND SUPPORT Visit
our multi-language website at https://www.asus.com/support/.
2
Contents
Notices ……………………………………………………………………………………………………………………………… 4 Safety information …………………………………………………………………………………………………………… 8 Conventions used in this guide……………………………………………………………………………………… 9 Where to find more information……………………………………………………………………………………. 9 Package contents ……………………………………………………………………………………………………………10
Chapter 1
Getting started
Welcome!………………………………………………………………………………………………………………………….11
Getting to know your computer…………………………………………………………………………………..11
Turning your computer ON …………………………………………………………………………………………..18
Chapter 2
Connecting devices to your computer
Connecting a USB storage device ………………………………………………………………………………..19
Connecting microphone and speakers……………………………………………………………………….20
Changing to the external audio output………………………………………………………………………23
Connecting multiple external displays ……………………………………………………………………….24
Connecting an HDTV ……………………………………………………………………………………………………..25
Chapter 3
Using your computer
Proper posture when using your Desktop PC…………………………………………………………….27
Using the optical drive (on selected models only)…………………………………………………….28
Configuring the USB ports using the BIOS………………………………………………………………….29
Configuring the HDD security setting using the BIOS………………………………………………30
Chapter 4
Connecting to the Internet
Wired connection……………………………………………………………………………………………………………31
Chapter 5
Using ASUS Business Manager
ASUS Business Manager ………………………………………………………………………………………………..35
Chapter 6
Troubleshooting
Troubleshooting ……………………………………………………………………………………………………………..45
Appendix
Working with Windows®
Starting for the first time ……………………………………………………………………………………………….53
Start menu ……………………………………………………………………………………………………………………….53
Windows® apps ……………………………………………………………………………………………………………….54
Connecting to wireless networks…………………………………………………………………………………54
Connecting to wired networks……………………………………………………………………………………..55
Turning your computer off
……………………………………………P….l.e….a….s…e…..m…….o….d….i..f..y…..t…h….i..s55page
Putting your computer to sleep……………………………………………………………………………………55
3
Notices
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest
standards for protecting our environment. We believe in providing solutions
for you to be able to responsibly recycle our products, batteries, other
components, as well as the packaging materials. Please go to
http://csr.asus.com/english/Takeback.htm for the detailed recycling
information in different regions.
REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and
Restriction of Chemicals) regulatory framework, we published the chemical
substances in our products at ASUS REACH website at
http://csr.asus.com/english/REACH.htm
Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: · This device may not cause harmful
interference; and · This device must accept any interference received
including interference that may cause
undesired operation. This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with manufacturer’s instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures: · Reorient or relocate
the receiving antenna. · Increase the separation between the equipment and
receiver. · Connect the equipment to an outlet on a circuit different from
that to which the receiver is
connected. · Consult the dealer or an experienced radio/TV technician for
help.
The use of shielded cables for connection of the monitor to the graphics card
is required to assure compliance with FCC regulations. Changes or
modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.
Lithium Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only
with the same or equivalent type recommended by the manufacturer. Dispose of
used batteries according to the manufacturer’s instructions.
4
Avertissement relatif aux batteries Lithium
ATTENTION ! Danger d’explosion si la batterie n’est pas correctement
remplacée. Remplacer uniquement avec une batterie de type semblable ou
équivalent, recommandée par le fabricant. Jeter les batteries usagées
conformément aux instructions du fabricant.
Compliance Statement of Innovation, Science and Economic Development Canada
(ISED)
This device complies with Innovation, Science, and Economic Development Canada
licence exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired
operation of the device: Operation in the band 51505250 MHz is only for
indoor use to reduce the potential for harmful interference to co-channel
mobile satellite systems. CAN ICES-003(B)/NMB-003(B)
Déclaration de conformité de Innovation, Sciences et Développement économique
Canada (ISED)
Le présent appareil est conforme aux CNR d’Innovation, Sciences et
Développement économique Canadaapplicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes : (1)
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de
l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement. La bande 5150
5250 MHz est réservée uniquement pour une utilisation à l’intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux. CAN ICES-003(B)/NMB-003(B)
IC: Canadian Compliance Statement
Complies with the Canadian ICES-003 Class B specifications. This device
complies with RSS 210 of Industry Canada. This Class B device meets all the
requirements of the Canadian interferencecausing equipment regulations. This
device complies with Industry Canada license exempt RSS standard(s). Operation
is subject to the following two conditions: this device may not cause
interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
Déclaration de conformité d’Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada. Cet appareil numérique de la classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada. Le présent appareil est
conforme aux normes CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. Son utilisation est sujette aux deux conditions suivantes
: (1) cet appareil ne doit pas créer d’interférences et (2) cet appareil doit
tolérer tout type d’interférences, y compris celles susceptibles de provoquer
un fonctionnement non souhaité de l’appareil.
Canadian Department of Communications Statement
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations
of the Canadian Department of Communications.
5
This class B digital apparatus complies with Canadian ICES-003.
Déclaration du Département Canadien des Communications
Cet appareil numérique ne dépasse pas les limites de classe B en terme
d’émissions de nuisances sonores, par radio, par des appareils numériques, et
ce conformément aux régulations d’interférence par radio établies par le
département canadien des communications. Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.
India E-Waste (Management) Rules 2016
This product complies with the “India E-Waste (Management) Rules, 2016” and
prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls
(PBBs) and polybrominated diphenyl ethers (PBDEs) in concentrations exceeding
0.1% by weight in homogenous materials and 0.01 % by weight in homogenous
materials for cadmium, except for the exemptions listed in Schedule II of the
Rule.
KC: Korea Warning Statement
RF Equipment Notices CE: European Community Compliance Statement
The equipment complies with the RF Exposure Requirement 1999/519/EC, Council
Recommendation of 12 July 1999 on the limitation of exposure of the general
public to electromagnetic fields (0300 GHz). Wireless Radio Use This device
is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency
band. For the standard EN 300 440 V2.1.1, the device operating in 802.11a/n/ac
mode is considered as a receiver category 2. Exposure to Radio Frequency
Energy The radiated output power of the Wi-Fi technology is below the FCC
radio frequency exposure limits. Nevertheless, it is advised to use the
wireless equipment in such a manner that the potential for human contact
during normal operation is minimized. FCC Bluetooth Wireless Compliance The
antenna used with this transmitter must not be colocated or operated in
conjunction with any other antenna or transmitter subject to the conditions of
the FCC Grant. Bluetooth Industry Canada Statement This Class B device meets
all requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.
6
NCC: Taiwan Wireless Statement
Japan RF Equipment Statement
KC (RF Equipment)
Simplified EU Declaration of Conformity ASUSTek Computer Inc. hereby declares
that this device is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU. Full text of EU declaration of
conformity is available at https://www.asus.com/support/.
The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use
for countries listed in the table below:
AT
BE
BG
CZ DK
EE
FR
DE
IS
IE
IT
EL
ES
CY
LV
LI
LT
LU HU MT NL
NO
PL
PT
RO
SI
SK
TR
FI
SE
CH
UK
HR
pls refer to latest InDesign file
7
Optical Drive Safety Information Laser Safety Information
CD-ROM Drive Safety Warning
CLASS 1 LASER PRODUCT
WARNING! To prevent exposure to the optical drive’s laser, do not attempt to
disassemble or repair the optical drive by yourself. For your safety, contact
a professional technician for assistance.
Service warning label
WARNING! INVISIBLE LASER RADIATION WHEN OPEN. DO NOT STARE INTO BEAM OR VIEW
DIRECTLY WITH OPTICAL INSTRUMENTS.
CDRH Regulations The Center for Devices and Radiological Health (CDRH) of the
U.S. Food and Drug Administration implemented regulations for laser products
on August 2, 1976. These regulations apply to laser products manufactured from
August 1, 1976. Compliance is mandatory for products marketed in the United
States.
WARNING! Use of controls or adjustments or performance of procedures other
than those specified herein or in the laser product installation guide may
result in hazardous radiation exposure.
Safety information
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC
using a clean cellulose sponge or chamois cloth dampened with solution of
nonabrasive detergent and a few drops of warm water then remove any extra
moisture with a dry cloth.
· DO NOT place on uneven or unstable work surfaces. Seek servicing if the
casing has been damaged.
· DO NOT expose to dirty or dusty environments. DO NOT operate during a gas
leak. · DO NOT place or drop objects on top and do not shove any foreign
objects into the Desktop
PC. · DO NOT expose to strong magnetic or electrical fields. · DO NOT expose
to or use near liquids, rain, or moisture. DO NOT use the modem during
electrical storms. · Battery safety warning: DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery. · Use this product in environments with
ambient temperatures between 5°C (41°F) and 40°C
(104°F).
8
· DO NOT cover the vents on the Desktop PC to prevent the system from getting
overheated. · DO NOT use damaged power cords, accessories, or other
peripherals. · To prevent electrical shock hazard, disconnect the power cable
from the electrical outlet
before relocating the system. · Seek professional assistance before using an
adapter or extension cord. These devices could
interrupt the grounding circuit. · Ensure that your power supply is set to the
correct voltage in your area. If you are not sure
about the voltage of the electrical outlet you are using, contact your local
power company. · If the power supply is broken, do not try to fix it by
yourself. Contact a qualified service
technician or your retailer.
Hazardous moving parts. Desktop should be completely shutdown before servicing
product. Replacing fan components should only be attempted by qualified
service personnel.
Hazardous Moving Parts Warning WARNING: Keep fingers and other body parts away
from any moving parts.
Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following
symbols used throughout this manual.
DANGER/WARNING: Information to prevent injury to yourself when trying to
complete a task. CAUTION: Information to prevent damage to the components when
trying to complete a task.
IMPORTANT: Instructions that you MUST follow to complete a task.
NOTE: Tips and additional information to help you complete a task.
Where to find more information
Refer to the following sources for additional information and for product and
software updates. ASUS websites The ASUS website provides updated information
on ASUS hardware and software products. Refer to the ASUS website
www.asus.com. ASUS Local Technical Support Visit ASUS website at
https://www.asus.com/support/contact for the contact information of local
Technical Support Engineer.
9
Package contents
or
ASUS Desktop PC x1
Mouse x1 (Optional)
Power cord x1
Keyboard x1 (Optional)
Installation Guide
Installation Guide x1
Warranty card x1
ASUS mouse pad x 1 (Optional)
· If any of the above items is damaged or missing, contact your retailer.
· The illustrated items above are for reference only. Actual product
specifications may vary with different models.
10
P11
Chapter 1
Getting started
Welcome!
Thank you for purchasing the ASUS Desktop PC! The ASUS Desktop PC provides
cutting-edge performance, uncompromised reliability, and usercentric
utilities. All these values are encapsulated in a stunningly futuristic and
stylish system casing.
Read the ASUS Warranty Card before setting up your ASUS Desktop PC.
Getting to know your computer
Illustrations are for reference only. The ports and their locations, and the
chassis color vary with different models.
IMPORTANT! Do not use this Desktop PC for cryptocurrency mining (consuming a
vast amount of electricity and time to gain convertible virtual currency)
and/or related activities.
ASUS Desktop PC
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Front panel
abcd
abcd
X500MA / DX500MA
U500MA / DU500MA
Power button. Press this button to turn on your computer.
HDD LED. This LED shows the status of the hard disk drive.
Microphone port. This port connects to a microphone.
Headphone port. This port connects to a headphone or speaker. Supported by
ASUS Audio Wizard.
Optical disk drive bay. There is an optical disk drive in this bay.
Optical disk drive eject button. Press this button to eject the optical disk drive tray.
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Chapter 1: Getting started
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Option A: a b c d
USB 3.2 Gen 1 Type-A ports USB 2.0 ports
Option B: a b c d
USB 3.2 Gen 1 Type-A port USB 3.2 Gen 1 Type-C port (for data transfer only) USB 2.0 ports
ASUS Desktop PC
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Rear panel
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Power connector. Plug the power cord to this connector. RATING: · 115/230Vac,
6A/3A, 50/60Hz (WW) · 115Vac, 6A, 60Hz (TW) · 220Vac, 3A, 50Hz (China)
PS/2 keyboard/mouse combo port. This port is for a PS/2 keyboard/mouse.
USB 3.2 Gen 1 ports. These 9-pin Universal Serial Bus (USB) ports connect to
USB 3.2 Gen 1 devices.
DVI-D port. This port is for any DVI-D compatible device.
DVI-D can not be converted to output from RGB Signal to CRT and is not
compatible with DVI-I.
VGA port. This port is for VGA-compatible devices such as a VGA monitor.
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Chapter 1: Getting started
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HDMI® port. This port is for a High-Definition Multimedia Interface (HDMI®)
connector, and is HDCP compliant allowing playback of HD DVD, Blu-ray, and
other protected content.
USB 3.2 Gen 2 ports. These 9-pin Universal Serial Bus (USB) ports are for USB
3.2 Gen 2 devices.
We strongly recommend that you connect USB 3.2 Gen 2 devices to USB 3.2 Gen 2
ports for faster and better performance for your USB 3.2 Gen 2 devices.
Microphone port (pink). This port connects to a microphone.
Line Out port (lime). This port connects to a headphone or speaker. In a 4,
5.1, or 7.1-channel configuration, the function of this port becomes Front
Speaker Out.
Line In port (light blue). This port connects to a tape, CD, DVD player, or
other audio sources.
Refer to the audio configuration table below for the function of the audio ports in the 2, 4, 5.1, or 7.1-channel configuration.
Audio 2, 4, 5.1, or 7.1-channel configuration
Port
Headset 2-channel
Light Blue (Rear panel)
Line In
4-channel Rear Speaker Out
Lime (Rear panel) Pink (Rear panel) Lime (Front panel)
Line Out Mic In
–
Front Speaker Out Mic In –
5.1-channel Rear Speaker Out Front Speaker Out
Bass/Center –
7.1-channel Rear Speaker Out Front Speaker Out
Bass/Center Side Speaker Out
Expansion slot brackets. Remove the expansion slot bracket when installing an expansion card.
Serial port (optional). This 9-pin COM port is for pointing devices or other serial devices.
LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN) through a network hub.
LAN port LED indications
Activity/Link LED
Status
Description
OFF
No link
ORANGE
Linked
BLINKING
Data activity
LEDSpeed LED
Status
Description
OFF
10Mbps connection
ORANGE
100Mbps connection
GREEN
1Gbps connection
ACT/LINK LED SPEED LED LAN port
Air vents. These vents allow air ventilation.
DO NOT block the air vents on the chassis. Always provide proper ventilation for your computer.
ASUS Desktop PC
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Using the onboard display output ports Connect your monitor to the onboard
display output port.
To connect an external monitor using the onboard display output ports: 1.
Connect a monitor to the VGA/DVI port on the rear panel of your computer. 2.
Plug the monitor to a power source.
· If your computer comes with an ASUS Graphics Card, the graphics card is set
as the primary display device in the BIOS. Hence, connect your monitor to a
display output port on the graphics card.
· To connect multiple external monitors to your computer, refer to Connecting
multiple external displays in Chapter 2 of this guide for details.
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Chapter 1: Getting started
ENGLISH
Connecting a USB keyboard and a USB mouse
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of
your computer.
Connecting the power cord
Connect one end of the power cord to the power connector on the rear panel of
your computer and the other end to a power source.
ASUS Desktop PC
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Turning your computer ON
This section describes how to turn on your computer after setting up your
computer.
Turning your computer ON
To turn your computer ON: 1. Turn your monitor ON. 2. Press the power button
on your computer.
Power button
X500MA / DX500MA 3. Wait until the operating system loads automatically.
U500MA / DU500MA
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Chapter 1: Getting started
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P19
Chapter 2
Connecting devices to your computer
Connecting a USB storage device
This desktop PC provides USB 2.0, USB 3.2 Gen 1, and USB 3.2 Gen 2 ports on
the front and rear panels. The USB ports allow you to connect USB devices such
as storage devices.
To connect a USB storage device: · Insert the USB storage device to your
computer.
You can enable or disable the front and rear USB 2.0, USB 3.2 Gen 1 and USB
3.2 Gen 2 ports individually from the BIOS Setup. Refer to the Configuring the
USB ports using the BIOS section in Chapter 3 of this user manual for details.
Front panel
Rear panel
X500MA / DX500MA
U500MA / DU500MA
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Connecting microphone and speakers
This desktop PC comes with microphone ports and speaker ports on both the
front and rear panels. The audio I/O ports located on the rear panel allow you
to connect 2-channel, 4-channel, 5.1-channel, and 7.1-channel stereo speakers.
· When your Desktop PC comes with an internal speaker, the audio output will
be from the internal speaker.
· When you connect an external audio device such as earphone or speaker, you
need to enable the audio device output. For details, refer to the section
Changing to the external audio output.
· When you disconnect the audio device, you need to manually change the audio
output to the internal speaker from the Control Panel.
Connecting Headphone and Mic
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U500MA / DU500MA
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Chapter 2: Connecting devices to your computer
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Connecting 2-channel Speakers Connecting 4-channel Speakers
LINE OUT
LINE OUT
pls refer to latest InDesign file
pls refer to latest InDesign file
Connecting 5.1-channel Speakers
LINE OUT
ASUS Desktop PC
21
Connecting 7.1-channel Speakers
ENGLISH
LINE OUT
X500MA / DX500MA
LINE OUT
U500MA / DU500MA
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Chapter 2: Connecting devices to your computer
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Changing to the external audio output
When you connect an external audio device to your Desktop PC, enable the audio
device output to ensure a clear audio quality.
To change to the external audio output: 1. Connect an external audio device
such as earphone or speaker to the rear Line Out port. The
Audio Manager screen automatically pops up.
For the location of the rear Line Out port, refer to the section Getting to
know your computer.
2. Tick Front Speaker Out, then click OK.
3. Tick Line In, then click OK. The audio output will now be from the external audio device.
The Audio Manager screenshots above are for reference only.
ASUS Desktop PC
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Connecting multiple external displays
Your desktop PC may come with VGA, HDMI®, or DVI ports and allows you to
connect multiple external displays.
Setting up multiple displays
When using multiple monitors, you are allowed to set display modes. You can
use the additional monitor as a duplicate of your main display, or as an
extension to enlarge your Windows desktop.
To set up multiple displays: 1. Turn off your computer. 2. Connect the two
monitors to your computer and connect the power cords to the monitors.
Refer to Setting up your computer section in Chapter 1 for details on how to
connect a monitor to your computer.
X500MA / DX500MA
U500MA / DU500MA
3. Turn on your computer. 4. From the Start menu, click Settings > System >
Display. 5. Configure the settings for your displays.
For some graphic cards, only the monitor that is set to be the primary display
has display during POST. The dual display function works only under Windows.
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Chapter 2: Connecting devices to your computer
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Connecting an HDTV
Connect a High Definition TV (HDTV) to the HDMI® port of your computer.
· You need an HDMI® cable to connect the HDTV and the computer. The HDMI®
cable is purchased separately.
· To get the best display performance, ensure that your HDMI® cable is less
than 15 meters.
X500MA / DX500MA
U500MA / DU500MA
ASUS Desktop PC
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Chapter 2: Connecting devices to your computer
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P27
Chapter 3
Using your computer
Proper posture when using your Desktop PC
When using your Desktop PC, maintaining the proper posture is necessary to
prevent strain to your wrists, hands, and other joints or muscles. This
section provides you with tips on avoiding physical discomfort and possible
injury while using and fully enjoying your Desktop PC.
Eye level to the top of the monitor screen
Foot rest
90° angles
To maintain the proper posture:
· Position your computer chair to make sure that your elbows are at or
slightly above the keyboard to get a comfortable typing position.
· Adjust the height of your chair to make sure that your knees are slightly
higher than your hips to relax the backs of your thighs. If necessary, use a
footrest to raise the level of your knees.
· Adjust the back of your chair so that the base of your spine is firmly
supported and angled slightly backward.
· Sit upright with your knees, elbows and hips at an approximately 90º angle
when you are at the PC.
· Place the monitor directly in front of you, and turn the top of the monitor
screen even with your eye level so that your eyes look slightly downward.
· Keep the mouse close to the keyboard, and if necessary, use a wrist rest for
support to reduce the pressure on your wrists while typing.
· Use your Desktop PC in a comfortably-lit area, and keep it away from sources
of glare such as windows and straight sunlight.
· Take regular mini-breaks from using your Desktop PC.
ASUS Desktop PC
27
Using the optical drive (on selected models only)
ENGLISH
X500MA / DX500MA
U500MA / DU500MA
Inserting an optical disc To insert an optical disc:
1. While your system is on, press the eject button below the drive bay cover
to open the tray. 2. Place the disc on the optical drive with the label side
outward if the desktop is positioned
vertically and the label side up if the desktop is positioned horizontally. 3.
Push the tray gently to close it. 4. Select a program from the AutoPlay window
to access your files.
If AutoPlay is NOT enabled in your computer, to access the data on an optical disc: · Click File Explorer from the Start menu, and then double-click the CD/DVD drive icon.
Removing an optical disc To remove an optical disc:
1. While the system is on, do either of the following to eject the tray: ·
Press the eject button below the drive bay cover.
· From the Start menu, click File Explorer, right-click the CD/DVD drive icon,
and click Eject.
2. Remove the disc from the disc tray.
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Chapter 3: Using your computer
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Configuring the USB ports using the BIOS
You can enable or disable the front and rear USB ports from the BIOS Setup.
To disable or enable the front and rear USB ports: 1. Press
Control. 3. Select the USB port that you want to enable or disable. 4. Press
Refer to Chapter 1 for the location of the USB ports.
ASUS Desktop PC
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Configuring the HDD security setting using the BIOS
You can set a password in the BIOS Setup to protect your HDD.
To set a password for your HDD from the BIOS Setup: 1. Press
Mode screen, click Main > HDDx: [name of HDD] to open the HDD Password screen.
3. Select the Set User Password item and press
Take note of this password, which you would need to access the HDD.
To change the password for your HDD from the BIOS Setup: 1. Follow steps 1 and
2 of the previous section to open the HDD Password screen. 2. Select the Set
User Password item and press
To clear the user password, follow the same steps as in changing a user
password, but press
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Chapter 3: Using your computer
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P31
Chapter 4
Connecting to the Internet
Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local
area network (LAN).
Connecting via a DSL/cable modem
To connect via a DSL/cable modem: 1. Set up your DSL/cable modem.
Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear
panel of your computer and the other end to a DSL/cable modem.
Modem
RJ-45 cable
3. Turn on the DSL/cable modem and your computer. 4. Configure the necessary
Internet connection settings.
· Contact your network administrator for details or assistance in setting up
your Internet connection.
· For more details, refer to the sections Configuring a dynamic IP/PPPoE
network connection or Configuring a static IP network connection.
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Connecting via a local area network (LAN)
To connect via a LAN: 1. Connect one end of an RJ-45 cable to the LAN (RJ-45)
port on the rear panel of your
computer and the other end to your LAN.
RJ-45 cable LAN
2. Turn on your computer. 3. Configure the necessary Internet connection
settings.
· Contact your network administrator for details or assistance in setting up
your Internet connection.
· For more details, refer to the sections Configuring a dynamic IP/PPPoE
network connection or Configuring a static IP network connection.
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Configuring a dynamic IP/PPPoE network connection To configure a dynamic
IP/PPPoE network connection: 1. Launch Network and Sharing Center in either of
these two ways:
a) From the taskbar, right-click , then click Open Network and Sharing Center.
b) From the Start menu, click Settings > Network & Internet > Ethernet >
Network and
Sharing Center. 2. From the Open Network and Sharing Center screen, click
Change Adapter settings. 3. Right-click on your LAN and select
Properties. 4. Click Internet Protocol Version 4(TCP/
IPv4) and click Properties.
5. Click Obtain an IP address automatically and click OK.
Continue to the next steps if you are using PPPoE connection.
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6. Return to the Network and Sharing Center and then click Set up a new
connection or network.
7. Select Connect to the Internet and click Next.
8. Select Broadband (PPPoE) and click Next.
9. Follow the next onscreen instructions to complete the setup.
Configuring a static IP network connection To configure a static IP network
connection:
1. Repeat steps 1 to 4 of the previous section. 2 Click Use the following IP
address. 3. Enter the IP address, Subnet mask and Gateway
from your service provider. 4. If needed, enter the preferred DNS Server
address and alternative address. 5. When done, click OK.
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Chapter 5
Using ASUS Business Manager
ASUS Business Manager
ASUS Manager provides a set of tools for customizing and maintaining your ASUS
computer.
Installing ASUS Business Manager
1. Insert your ASUS support DVD into your optical drive. 2. On the support CD
window, click Utilities > ASUS Business Manager.
3. On the ASUS Manager setup screen, select the applications you want to
install.
4. Click Install. 5. The system will prompt you to reboot your system once installation is complete.
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Starting ASUS Manager
Launch ASUS Manager from the Start Menu by clicking Start > ASUS > ASUS
Manager Icon View and List View
ASUS Manager has an Icon View and List View. Click the List View icon tools available for your system.
to display a list of
Icon View
List View
List View
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System
The System Information screen displays hardware and software details about
your computer.
Update
Click Update on the main ASUS Manager screen to download and install hardware
drivers, the latest BIOS, and updated ASUS applications.
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Security
Click Security on the main ASUS Manager screen to access PC Cleanup and USB
Lock utilities. PC Cleanup PC Cleanup provides options to remove temporary and
unnecessary files from your computer to free up hard drive space.
ASUS Secure Delete ASUS Secure Delete keeps your files secure by making
deleted files completely irrecoverable using a simple drag-and-drop interface.
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To use ASUS Secure Delete: 1. Once ASUS Secure Delete is launched, do any of
the following to add files to the deletion box: · Drag and drop the files to
the deletion box.
· Right-click the file then select ASUS Secure Delete.
2. To remove a file from the deletion list, select the file, then click .
3. Tick Delete the files listed in the recycle bin if you want to permanently
delete all the files in the recycle bin.
4. Click Clear, and then click OK on the confirmation message to permanently
delete all the files listed in the deletion box and the recycle bin (if
selected in step 3).
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USB Lock The USB Lock feature secures your USB ports, card reader and optical
drive from unwanted access by setting up a password.
Backup & Recovery
Click Recovery on the main ASUS Manager screen to begin Windows maintenance
tasks such as system restoration, adjusting startup settings and repairing
Windows with a recovery disk.
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Power
Click Power on the main ASUS Manager screen to configure power management.
With Power Manager, you can specity time settings for system hibernation,
sleep, display and hard drive activity.
Tool
Click Tool on the main ASUS Manager screen to access the Support screen, Ai
Booting or MyLogo. Support Support lists links to ASUS support web sites and
contact information.
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Ai Booting Ai Booting displays a list of bootable storage devices. Select a
device and click the left/right buttons to modify the boot sequence.
MyLogo ASUS MyLogo allows you to customize the boot logo. The boot logo is the
image that appears on screen during the Power-On Self-Tests (POST).
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Changing the BIOS boot logo 1. Select any of the options, then click Next:
· Change the BIOS boot logo and update the BIOS. · Change the BIOS boot logo
only.
Before selecting the first option, download the BIOS file to your computer
using ASUS Update. 2. Click Browse to locate the picture file that you want to
use as the boot logo (and the downloaded BIOS if required) and then click Run.
3. Follow the onscreen instructions to complete the process.
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Chapter 6
Troubleshooting
Troubleshooting
This chapter presents some problems you might encounter and the possible
solutions.
? My computer cannot be powered on and the power LED on the front panel does
not light up. · Check if your computer is properly connected. · Check if the
wall outlet is functioning. · Check if the Power Supply Unit is switched on.
Refer to the section Turning your computer ON in Chapter 1.
? My computer hangs.
· Do the following to close the programs that are not responding: 1.
Simultaneously press
· If the keyboard is not responding, press and hold the Power button on your
chassis until the computer shuts down. Then press the Power button to turn it
on.
? I cannot connect to a wireless network using the ASUS WLAN Card (on selected
models only)? · Ensure that you enter the correct network security key for the
wireless network you want to connect to. · Connect the external antennas
(optional) to the antenna connectors on the ASUS WLAN Card and place the
antennas on the top of your computer chassis for the best wireless
performance.
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? The arrow keys on the number key pad are not working.
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys
on the number key pad are used to input numbers only. Press the Number Lock
key to turn the LED off if you want to use the arrow keys on the number key
pad.
? No display on the monitor.
· Check if the monitor is powered on. · Ensure that your monitor is properly
connected to the video output port on your
computer. · If your computer comes with a discrete graphics card, ensure that
you connect your
monitor to a video output port on the discrete graphics card. · Check if any
of the pins on the monitor video connector is bent. If you discover
bent pins, replace the monitor video connector cable. · Check if your monitor
is plugged to a power source properly. · Refer to the documentation that came
with your monitor for more troubleshooting
information.
? When using multiple monitors, only one monitor has display.
· Ensure that the both monitors are powered on. · During POST, only the
monitor connected to the VGA port has display. The dual
display function works only under Windows. · When a graphics card is installed
on your computer, ensure that you connect the
monitors to the output port on the graphics card. · Check if the multiple
displays settings are correct.
? My computer cannot detect my USB storage device.
· The first time you connect your USB storage device to your computer, Windows
automatically installs a driver for it. Wait for a while and go to My Computer
to check if the USB storage device is detected.
· Connect your USB storage device to another computer to test if the USB
storage device is broken or malfunctions.
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? I want to restore or undo changes to my computer’s system settings without
affecting my personal files or data.
You can use Windows 11 Refresh your PC without affecting your files recovery
option to restore or undo changes to your computer’s system settings without
affecting your personal data such as documents or photos. To use this recovery
option, click Settings > Update & recovery > Recovery from the Start menu,
select Refresh your PC without affecting your files, and click Get started.
? The picture on the HDTV is distorted.
· It is caused by the different resolutions of your monitor and your HDTV.
Adjust the screen resolution to fit your HDTV. To change the screen
resolution:
· From the Start menu, click Settings > System > Display.
? My speakers produce no sound.
· Ensure that you connect your speakers to the Line out port (lime) on the
front panel or the rear panel.
· Check if your speak is connected to an electrical source and turned on.
· Adjust your speakers’ volume.
· Ensure that your computer’s system sounds are not Muted. · If it is muted,
the volume icon is displayed as . To enable the system sounds, click from the
Windows notification area, then click .
· If it is not muted, click and drag the slider to adjust the volume.
· Connect your speakers to another computer to test if the speakers arer
working properly.
? The DVD drive cannot read a disc.
· Check if the disc is placed with the label side facing up.
· Check if the disc is centered in the tray, especially for the discs with
non-standard size or shape.
· Check if the disc is scratched or damaged.
? The DVD drive eject button is not responding.
1. From the Start menu, click File Explorer.
2. Right-click
, then click Eject from the menu
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Power
Problem
No power (The power indicator is off)
Possible Cause
Incorrect power voltage
Action
· Set your computer’s power voltage switch to your area’s power requirements.
· Adjust the voltage settings. Ensure that the power cord is unplugged from
the power outlet.
Your computer is not turned Press the power key on the front panel to
on.
ensure that your computer is turned on.
Your computer’s power cord is not properly connected.
· Ensure that the power cord is properly connected.
· Use other compatible power cord.
PSU (Power supply unit) problems
Contact the ASUS Service Center about installing another PSU on your computer.
Display
Problem
Possible Cause
No display output after turning the computer on (Black screen)
The signal cable is not connected to the correct VGA port on your computer.
Signal cable problems
Action
· Connect the signal cable to the correct display port (onboard VGA or
discrete VGA port).
· If you are using a discrete VGA card, connect the signal cable to the
discrete VGA port.
Try connecting to another monitor.
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LAN
Problem
Possible Cause
The LAN cable is not connected.
Action
Connect the LAN cable to your computer.
LAN cable problems
Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
Cannot access the Internet
Your computer is not properly connected to a router or hub.
Network settings
Problems caused by the antivirus software
Driver problems
Ensure that your computer is properly connected to a router or hub.
Contact your Internet Service Provider (ISP) for the correct LAN settings.
Close the anti-virus software.
Reinstall the LAN driver
Audio
Problem
No Audio
Possible Cause
Speaker or headphone is connected to the wrong port.
Action
· Refer to your computer’s User Guide for the correct port.
· Disconnect and reconnect the speaker to your computer.
Speaker or headphone does Try using another speaker or
not work.
headphone.
The front and back audio ports do not work.
Driver problems
Try both the front and back audio ports. If one port failed, check if the port
is set to multi-channel.
Reinstall the audio driver
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System
Problem
System speed is too slow
Possible Cause
Too many programs are running.
Computer virus attack
Action
Close some of the programs.
· Use an anti-virus software to scan for viruses and repair your computer.
· Reinstall the operating system.
Hard disk drive failure
· Send the damaged hard disk drive to ASUS Service Center for servicing.
· Replace with a new hard disk drive.
The system often hangs or freezes.
Memory module problems
There is not enough air ventilation for your computer. Incompatible softwares
are installed.
· Replace with compatible memory modules.
· Remove the extra memory modules that you have installed, then try again.
· Contact the ASUS Service Center for assistance.
Move your computer to an area with better air flow.
Reinstall the OS and reinstall compatible softwares.
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CPU
Problem
Too noisy right after turning on the computer.
Possible Cause
Your computer is booting up.
The BIOS settings have been changed.
Old BIOS version
Action
It is normal. The fan runs on its full speed when the computer is powering on.
The fan slows down after entering the OS.
Restore the BIOS to its default settings.
Update the BIOS to the latest version. Visit the ASUS Support site at https://
www.asus.com/support to download the latest BIOS versions.
The CPU fan has been replaced.
Ensure that you are using a compatible or ASUS-recommended CPU fan.
Computer is too noisy when in use.
There is not enough air
Ensure that your computer is working
ventilation for the computer. in an area with good air flow.
The system temperature is too high.
· Update the BIOS.
· If you know how to reinstall the motherboard, try to clean the inner space
of the chassis.
· Contact the ASUS Service Center for assistance.
If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS Service Center. Visit the ASUS Support site at https://www.asus.com/support for the service center information.
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Appendix
Working with Windows®
Starting for the first time
When you start your computer for the first time, a series of screens appear to
guide you in configuring your Windows® operating system. Follow the onscreen
instructions to configure the following basic items:
· Personalize
· Get online
· Settings
· Your account
After configuring the basic items, Windows® proceeds to install your apps and
preferred settings. Ensure that your computer is kept powered on during the
setup process. Once the setup process is complete, the Desktop appears.
The screenshots in this chapter are for reference only.
Start menu
The Start menu is the main gateway to your computer’s programs, Windows® apps,
folders, and settings. You can use the Start menu to do these common
activities:
· Start programs or Windows® apps · Open commonly used programs or Windows®
apps · Adjust computer settings · Get help with the Windows® operating system
· Turn off your computer · Log off from Windows® or switch to a different user
account
Launching the Start menu
You can launch the Start menu in two ways: · Position your mouse pointer over
the Start icon on your desktop then click it.
· Press the Windows® logo key
on your keyboard.
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Opening programs from the Start menu
One of the most common uses of the Start menu is opening programs installed on
your Computer. You can open programs in two ways:
· Position your mouse pointer over the program then click to launch it.
· Use the arrow keys to browse through the programs. Press
to launch it.
Windows® apps
Some Windows® apps require signing in to your Microsoft account before they are fully launched.
Launching Windows® apps from the Start menu
You can launch Windows® apps in two ways: · Position your mouse pointer over
the app then click to launch it.
· Use the arrow keys to browse through the apps. Press
to launch an app.
Connecting to wireless networks
Wi-Fi
Access emails, surf the Internet, and share applications via social networking
sites using your computer’s Wi-Fi connection. Connecting Wi-Fi Connect your
computer to a Wi-Fi network by using the following steps: 1. Click/Tap the Wi-
Fi icon from the taskbar to enable Wi-Fi. 2. Select an access point from the
list of available Wi-Fi connections. 3. Select Connect to start the network
connection.
You may be prompted to enter a security key to activate the Wi-Fi connection.
Bluetooth
Use Bluetooth to facilitate wireless data transfers with other Bluetooth-
enabled devices. Pairing with other Bluetooth-enabled devices You need to pair
your computer with other Bluetooth-enabled devices to enable data transfers.
Connect your devices by using the following steps: 1. Launch Settings from the
Start menu. 2. Select Devices > Bluetooth to search for Bluetooth-enabled
devices. (for Windows® 10)
Select Bluetooth & devices > Add device to search for Bluetooth-enabled
devices. (for Windows® 11)
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3. Select a device from the list to pair your computer with the device.
For some Bluetooth-enabled devices, you may be prompted to key in the passcode
of your computer.
Connecting to wired networks
You can also connect to wired networks, such as local area networks and
broadband Internet connection, using your computer’s LAN port.
Contact your Internet Service Provider (ISP) for details or your network
administrator for assistance in setting up your Internet connection.
Turning your computer off
You can turn off your computer by doing either of the following procedures: ·
Launch the Start menu, select the power icon then select Shut down to do a
normal shutdown.
From the log-in screen, select the power icon then select Shut down.
· Press
to launch Shut Down Windows. Select Shut down from the drop-
down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
Putting your computer to sleep
You can put your computer to Sleep mode in two ways: · Launch the Start menu,
select the power icon then select Sleep to put your computer to sleep.
From the log-in screen, select the power icon then select Sleep.
· Press
to launch Shut Down Windows. Select Sleep from the drop-down list
then select OK.
You can also put your computer to Sleep mode by pressing the power button once.
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References
- Global Take Back Service | Resource Regeneration | Circular Economy | ASUS ESG website, ASUS ESG goal
- ASUS Global
- Official Support | ASUS Global
- Official Support | ASUS Global
- Official Support | ASUS Global
- Official Support | ASUS Global
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