GE APPLIANCES GUD27EE Combination Washer Electric Dryer Owner’s Manual

GUD27EE Combination Washer Electric Dryer
Owner’s Manual OWNER’S MANUAL
GUD27EE

GUD27EE Combination Washer Electric Dryer

Write the model number, serial number and MAC ID for WiFi enabled models here:
Model #
Serial #
MAC ID _____
Open dryer door for model and serial number tag.
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Register your GE appliance now online. Helpful websites and phone numbers are available in the Consumer Support section of this Owner’s Manual. You may also mail in the pre-printed registration card included in the packing material.

SAFETY INFORMATION

IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:
WARNING

• DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
• DO NOT place items exposed to cooking oils in your dryer. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to contaminated loads, the final part of the tumble dryer cycle occurs without heat (cool down period). Avoid stopping a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated.
• DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
• These substances give off vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes.
• This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.
• DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the appliance is removed from service or discarded, remove the door and lid to the drying and washing compartments. Failure to follow these instructions may result in death or injury to persons.
• DO NOT reach into the appliance if the drum, tub or agitator is moving to prevent accidental entanglement.
• For waterproof, water-resistant and bulky items, only use the Bulky Items (or Delicates) cycle. DO NOT use other cycles for these items. Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.
• DO NOT dry articles containing foam rubber or similarly textured rubber-like materials.
• Clean lint screen before or after each load.
• DO NOT operate the dryer without the lint filter in place.
• Follow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
• DO NOT use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product.
• DO NOT store combustible materials, gasoline or other flammable liquids near the dryer. Keep area around the exhaust opening and adjacent surrounding areas free from the accumulation of lint, dust and dirt.
• The interior of the appliance and exhaust duct should be cleaned periodically by qualified service personnel.
• DO NOT install or store this appliance where it will be exposed to the weather.
• DO NOT tamper with controls.
• DO NOT repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.
• DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.
• Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power or Start/Pause button DOES NOT disconnect power.
• DO NOT spray any type of aerosol into, on or near appliance, at any time. DO NOT use any type of spray cleaner when cleaning dryer interior. Hazardous fumes or electrical shock could occur.

DO NOT store items that may burn or melt (such as clothing, paper material, plastics or plastic containers, etc.) on top of the appliance nor hang them from the door.
DO NOT climb on or stand on this unit.
See “ELECTRICAL CONNECTION INFORMATION” located in the Installation Instructions for grounding instructions.

ADDITIONAL WASHER SAFETY

START-UP SEQUENCE
Any time the washer is being started or restarts after the washer lid has been opened and closed, the washer will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the lid is opened during this period, the washer will pause. You will have to push the Start button again to restart the cycle.
AUTOMATIC DRAIN SEQUENCE
Machine will automatically drain any time the lid is left open for more than 15 minutes and water is present.
Machine will automatically drain if left in a paused state with the lid closed for more than 24 hours and water is present.
WHEN NOT IN USE
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; GE Appliances recommends changing the hoses every 5 years.
Proper Disposal of your Appliance
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local authorities for the environmentally safe disposal or recycling of your appliance.
Consider recycling options for your appliance packaging material.
Getting started – Washer
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
WARNING
Throughout this manual, features and appearance may vary from your model.

|
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• Add detergent
• Add bleach (optional).| • Loosely add items.
Overloading may negatively impact wash performance. See page 11 for suggested loading.
|
• Turn the WASHER CYCLES knob to “wake up” the washer
before each use. The LED lights will turn on when the washer is awake and ready to use.
• Select desired wash cycle.
• Select additional settings.| • Close lid.
• Press the Start button.

NOTE: This appliance is designed so that the washer and dryer can be operated at the same time.

Lid Lock
Your washer has a security system that prevents opening the lid during the spin cycle. The lid lock prevents anyone (especially children) from reaching into the washer while
the basket is spinning. The lid lock will release within 5 seconds after the basket stops spinning.
Trying to open the lid while locked could result in injuries.
If the lid does not unlock after spinning, please contact service.
NOTE: If there is a power outage the lid lock can take 3 minutes to release.

Getting started – Washer

A Washer Cycles
The washer cycle controls the type of washing process. The cycle selector knob can be turned in either direction. Turning the knob after starting a cycle will stop the washer and change the cycle to the new selection. Press Start to begin the new cycle selection.
The chart below will help you match the items to be washed with the best washer cycle settings. For optimal performance, select the cycle that most closely matches the items being washed. Selections shown in bold are the recommended settings for that cycle.
Off – Washer is turned off and the Start button does not function. NOTE: When the control is turned to Off, the Status lights are off.
NOTE: The cycle selector does not rotate during the operation of the washer.

Items to Wash

| Cycle| Wash Temp|

Cycle Details

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Cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing.| Colors Medium/ Normal| Hot Warm Colors Cool Cold Tap Cold| Use Colors Medium/ Normal cycle for normal, regular, or typical use for washing up to a full load of normally soiled cotton clothing. Choose the Warm or Hot water temperature selection as appropriate for your clothes load for a higher degree of cleaning. Incorporates multi-stage fills and wash periods to provide optimal fabric care.
Whites and household linens| Whites| Hot Warm Colors Cool Cold Tap Cold| Cycle tailored to clean and brighten your whites.
Large coats, bed spreads, mattress covers, sleeping bags, and similar large bulky items.| Bulky Items| Hot Warm Colors Cool Cold Tap Cold| Provides a max fill wash water level to wash bulky items. Also incorporates a deep fill rinse to effectively rinse bulky items.
Casual clothes, lightly soiled office wear.| Casuals| Hot Warm Colors Cool Cold Tap Cold| Wash cycle tailored to care for casual clothes and office wear items. Incorporates multi-stage fills and wash periods to provide optimal fabric care.
Lingerie and special care fabrics with light soil.| Delicates| Hot Warm Colors Cool Cold Tap Cold| Utilizes a gentle agitate profile and a low spin speed to provide special care to delicate fabrics. It is recommended to place small or ultra delicate items in mesh bags before washing.
Small loads of lightly soiled items that are needed in a hurry.| Speed Wash| Hot Warm Colors Cool Cold Tap Cold| Utilizes an expedited wash cycle and time-saving continuous spray rinse to clean small lightly soiled loads in the fastest time possible.
Wet load of items.| Drain & Spin|  | Utilizes a high speed spin to extract water from wet items.

WARNING Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage.
For Waterproof, Water-Resistant, or Bulky:

• Only use the Bulky (or Delicates) cycle.
• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.
• Do not mix waterproof and non-waterproof items.
• Read the Owner’s Manual for wash cycle details.

Getting started – Washer

B Start
Press Start to begin the cycle. With the lid closed pressing Start again will pause the cycle and Status lights will blink. To continue the cycle, close the lid and press Start again. The water fill will continue with the lid opened, except when Precise Fill (on some models) is selected as the load size. The lid must be closed to continue filling when Precise Fill (on some models) is selected.
If the lid is opened during the cycle, the cycle will pause and the Status lights will blink. To resume the cycle, close the lid and press Start.
If the machine is paused for more than 24 hours, the cycle will be cancelled. To stop the cycle, turn the Cycle Selector to the Off position. NOTE: Machine will automatically cancel and drain when water is present and the lid is left open for 15 minutes or the unit is left in a paused state for 24 hours with the lid closed. Select cycle and press Start to begin new cycle.
C Display

| Remaining Time| Will display the time left for the washer to complete the current cycle.
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Connected | Will be on once the washer is connected with your App.
Lid Lock | It will be on while the lid is locked.
WiFi | It will be on once your washer is connected to WiFi.

D Deep Fill
Select the Deep Fill feature for loads where extra water is needed.
Press the Deep Fill button once before starting the cycle to add an incremental amount of water to the wash load. Holding the Deep Fill button for 3 seconds will provide the deepest fill level possible; this will increase cycle time due to the additional time it takes to fill the washer.
To cancel the option if desired, press the Deep Fill button again.
NOTE: The Deep Fill button can also be pressed after the washer has completed filling and is in the wash phase if additional water is desired. To stop the extra fi ll, press the Deep Fill button again and the water will stop.
E Temperature
Select the water temperature for the washer cycle (all rinses use cold water). Always follow fabric manufacturer’s care label or instructions when laundering.
Tap Cold uses incoming tap water, which can provide energy savings. For all other temperature selections, a mixture of hot and cold water is used to achieve the ideal temperature for each temperature setting.
Note that some detergents do not fully dissolve in very cold water. If you experience this, it is recommended you choose a setting other than Tap Cold.
WiFi
Press and hold the Temp button for 3 seconds to activate the Wi-Fi connection. If the washing machine is already connected (Wi-Fi light on) press 3 seconds to disconnect the Wi-Fi connection (LED blinks while it is in the process of connecting).
F Cycle Options
Auto Soak
This option begins with a brief agitation, soaks for a specified period, then moves through the rest of the cycle automatically.
Repeated pressing of the Auto Soak button will scroll through 15 minute, 30 minute, 60 minute, 2 hours (2h) selections and then return to 0 soak minutes.
Deep Rinse
Set this option to provide a deep rinse or when using fabric softener. It may change other settings (e.g., Spin may go to a higher setting) to maximize performance.
Remote Enable
Press and hold the Auto Soak and Deep Rinse buttons for 3 seconds to activate Remote Enable (Connected will come on and AP will blink in the display).
Press the Start button and AP will stop flashing and stay on. Then, from the App, you can modify the scheduled start time from 24 to 00 hours or remote start the washer cycle.
NOTE: This function is only for the washer cycles.
G Status lights
The Status lights show the stage the washer is in. When the selector knob is set to a new cycle, the Status lights will flash momentarily, showing the stages the cycle will go through.

| Status light| Illuminates
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Wash| When the washer is in the wash portion of the cycle.
Rinse Spin| When the washer is in the rinse portion of the cycle.
Spin| When the washer is draining and/or spinning.

NOTE: If the Status lights are blinking, the operation of the washer has been paused. To resume operation press the Start button (the lid must be closed).
Consumer Help Indicator
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. The chart below describes the helpful lights you may notice flashing on the display.

Spin and Rinse

lights blinking

|

If an out-of-balance condition is detected by the washer, the Spin and Rinse lights will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin cycle.

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Wash and Rinse lights blinking (Water not entering washer)| Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation? As soon as the lights start to flash, the washer will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again.
Lid Locked light|

Lid Locked light will flash if 3 cycles have been started without opening the lid. The washer will not start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the problem persists, call GE Appliances at 800.GE.CARES (800.432.2737) for service.

Fabric Softener

1. Select Deep Rinse button on control panel.

2. Add diluted liquid fabric softener during the rinse cycle or use a fabric softener ball.

Liquid Bleach Funnel
The water fill dilutes liquid chlorine bleach as the washer fills for the washer cycle.

1. Check clothing care labels for special instructions.

2. Measure liquid bleach carefully, following instructions on the bottle.
   Never pour undiluted liquid chlorine bleach directly onto clothes or into the wash basket.
   Do not pour powdered bleach into bleach funnel.

3. Before starting the washer, pour measured amount of bleach directly into liquid bleach funnel (right side of dispenser). Avoid splashing or over-filling dispenser.
   If you prefer to use powdered bleach, add it into the wash basket with your detergent. Do not mix chlorine bleach with an oxi pre-treatment, ammonia or acids such as vinegar and/or rust remover. Mixing can produce a toxic gas which may cause death.

Always follow fabric manufacturer’s care label when laundering.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton towels and socks separate from lint collectors including synthetic garments and dress pants.
WARNING – Fire Hazard
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT wash or dry anything that has been soaked in or spotted with any type of oil (including cooking oils).
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.

Loading the Washer
Load dry items loosely in the washer basket. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads.
To add items after washer has started, press Start/Pause. Lift the lid and submerge additional items around the outside of the basket. Close the lid and press Start to resume. Load clothes around outside of infusor – not over it.

• Do not place large items such as sheets, blankets and towels across the Infusor. Load them around the outside of the basket.
• Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).
• Wash action will not start with the lid up.        

Proper Use of Detergent
Using too little or too much detergent is a common cause of laundry problems.
Use less detergent if you have soft water, a smaller load or a lightly soiled load.
For spots, apply pre-treatment to items as recommended on the product label. Application should be made in the basket to prevent overspray which may cause the coloring on the lid or graphics to fade.
Place detergent packets in the bottom of the wash basket before adding clothes.
We recommend the use of High Efficiency detergents such as in your energy efficient washer. HE detergents are formulated to work with low water wash and rinse systems.
HE detergents reduce the oversudsing problems commonly associated with regular detergents.
When using high efficiency or concentrated detergents, consult the product label to determine amount required for optimum performance. Excessive detergent will negatively
impact wash performance.
WiFi Connect
Your washer is GE Appliances WiFi Connect enabled.
It is highly recommended that you connect your washer to WiFi to download the latest software, receive periodic updates and benefit from many of the extended features available through the SmartHQ App. Many features for your washer may require connection to the SmartHQ App.
Visit GEAppliances.com/connect and enter your model number to show you the proper steps to connect your washer and to learn more about connected appliance features.
Take special note of your washer’s serial number and MAC ID address on the front of this manual.
WiFi Connectivity: For assistance with the washer or the ConnectPlus network connectivity, please call GE Appliances at 800.220.6899.
Scan here to get started.https://sl.geappl.io/*SmartHQ

Care And Cleaning – Washer

Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
Leave the lid open after washing to allow moisture to evaporate. If you want to clean the basket, use a clean soft cloth dampened with liquid detergent; then rinse.
(Do not use harsh or gritty cleaners.)
Water Supply Hoses
Periodically inspect all water inlet hoses for water leaks, wear, cuts, corrosion, and bulges. Replace all hoses immediately if any sign of these failures appear. All hoses should be replaced every 5 years of use to reduce risk of hose failures and possible water damage. When replacing hoses, refer to the Installation Instructions for proper installation.  DO NOT  overtighten or cross thread fittings. DO NOT allow the hose to rub against sharp objects, become kinked, or become over stretched. Always ensure hose rubber gaskets are installed and free from leaks when pressurized.
Moving and Storage
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather.
Long Vacations
Be sure water supply is shut off at faucets. Drain all water from hoses and water filter pump area if weather will be below freezing.

Getting started – Dryer

WARNING To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.

WARNING ** – Fire Hazard**

• Keep flammable materials and vapors, such as gasoline, away from dryer.
• DO NOT dry anything that has ever had anything flammable on it (even after washing).
• No washer can completely remove oil.
• DO NOT dry anything that has ever had any type of oil on it (including cooking oils).
• Items containing foam, rubber, or plastic must be dried on a clothesline.
• Failure to do so can result in death, explosion, or fire.

| • Loosely add items.
• Close door.
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| • Select a dry cycle.
| • Select Temperature if using Time Dry.
| • Press E-Dry (optional)
| • Press Start button.

NOTE: Dryer will not start with door open.
IMPORTANT: Clean the lint filter each time you use the dryer.
NOTE: This appliance is designed so that the washer and dryer can be operated at the same time.

A Dryer Cycles

Cottons| For cottons and most linens. For most loads, select Medium Dry/Normal.
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Casuals| For wrinkle-free, permanent press and delicate items, and knits.
Delicates| For delicate items, special-care fabrics and knits. It is recommended to put small or ultra-delicate items in mesh bags.
Time Dry| Set the Cycle Selector at the desired drying time.
30 Min. (Damp Dry)| For leaving items partially damp.
20 Min. (Dewrinkle)| For removing wrinkles from items that are clean and dry or that are very lightly damp.
10 Min. (Quick Fluff)| For freshening or fluffing up already dry clothing, fabrics, linens and pillows. Provides 10 minutes of no heat tumbling.

Automatic cycles determine fabric dryness and provide automatic sensored drying. The timer does not rotate during the cycle until the thermostats sense that the clothes are dry, then the timer rotates automatically to Off. Select Less Dry if you want your clothes slightly damp at the end of the drying cycle.
Select More Dry if you want them to feel drier. Time Dry cycle runs for a selected time.
Time Cycle

Use Time Dry with Temperature set to Medium to dry bulky items such as bedspreads and comforters.
B Temperature (Fabric Care) – For use with Time Dry settings only

permanent press.
Low (Delicates)| For delicates, synthetics and items labeled tumble dry low.
No Heat (Quick Fluff)| For fluffing items without heat. Use the Timed Dry cycle.

Temperature is automatically set according to fabric type and is not adjustable:
Regular heat = Cottons ; Medium heat = Casuals ; Low heat = Delicates.
C E-Dry
Reduces total energy consumption on automatic cycles by adjusting certain heat settings.
The E-Dry selection can be used with Cottons only. NOTE: Cycle time will change when E-Dry is selected. Energy Star ® models are tested on Cottons cycle with default settings to determine energy use rating of this dryer. The E-Dry option will default only for Cottons at Medium Dry/Normal and More Dry settings. Temperature settings on Regular are specifically designed for this cycle to reduce energy consumption. For optimal energy savings, turn E-Dry on. For optimal drying times, turn E-Dry off. Energy savings will vary across loads.
D Start – Close the dryer door. Press Start. Opening the door during operation will stop the dryer. To restart the dryer, close the door and select Start to complete the cycle. A chime will sound at the end of the dry cycle.
WiFi Connect
Your laundry center’s dryer is GE Appliances WiFi Connect compatible using the optional GE Appliances ConnectPlus module.
To connect this dryer to the internet you will need to purchase a GE Appliances ConnectPlus and attach the module to your dryer through the communication port in the dryer. The GE Appliances ConnectPlus will allow your dryer to communicate with your smartphone for remote dryer monitoring and notifications.
To turn off (disable) your dryer’s WiFi feature, unplug the GE Appliances ConnectPlus module from the dryer’s communication port.
Please visitwww.GEAppliances.com/connect to learn more about connected appliance features and to learn what connected appliance app’s will work with your smartphone
WiFi Connectivity: For assistance with the dryer’s or the ConnectPlus network connectivity, please call GE Appliances Connected Home Support at 800.220.6899.
Visit your local authorized GE Appliances Parts distributor or order by phone at 800.661.1616 during normal business hours.
Part Number…………..Accessory
PBX10W00Y0 ……………….. WiFi ConnectPlus module

Venting – Dryer

For the best drying performance, the dryer needs to be properly vented. The dryer will use more energy and run longer if it is not vented to the specifications below. Carefully follow the details on Exhausting in the Installation Instructions
WARNING – Fire Hazard

• This dryer MUST be exhausted to the outdoors.
• Use only 4” rigid metal ducting for the home exhaust duct.
• Use only 4” rigid metal or UL-listed dryer transition duct to connect the dryer to the home exhaust.
• DO NOT use a plastic vent.
• DO NOT exhaust into a chimney, kitchen exhaust, gas vent, wall, ceiling, attic, crawl space, or concealed space of a building.
• DO NOT install a screen in or over the exhaust duct.
• DO NOT install a booster fan in the exhaust duct.
• DO NOT use duct longer than specified in the exhaust length table.
• Failure to follow these instructions can result in death or fire.
• Ductwork that runs through an unheated area or that is near air conditioning should be insulated to reduce condensation and lint build-up.

Care and Cleaning – Dryer **

**

The Exterior: Wipe or dust any spills or washing compounds with a damp cloth. Dryer control panel and finishes may be damaged by some laundry pretreatment soil and stain remover products. Apply these products away from the dryer. The fabric may then be washed and dried normally. Damage to your dryer caused by these products is not covered by your warranty.
The Lint Filter: Clean the lint filter before each use. Slide out the grid that covers the filter. Run your fingers across the filter. A waxy buildup may form on the lint filter from using dryer-added fabric softener sheets. To remove this buildup, wash the lint screen in warm, soapy water. Dry thoroughly and replace. Do not operate the dryer without the lint filter and grid in place. Have a qualified technician vacuum the lint from the dryer once a year.
Dryer Interior and Duct: The interior of the appliance and exhaust duct should be cleaned once a year by qualified service personnel.
The Exhaust Duct: Inspect and clean the exhaust ducting at least once a year to prevent clogging. A partially clogged exhaust can lengthen the drying time.
Follow these steps:

1. Turn off electrical supply by disconnecting the plug from the wall socket.
2. Disconnect the duct from the dryer.
3. Vacuum the duct with the hose attachment and reconnect the duct.

The Exhaust Hood: Check with a mirror that the inside flaps of the hood move freely when operating. Make sure that there is no wildlife (birds, insects, etc.) nesting inside the duct or hood.

Troubleshooting Tips – Washer

detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Water leaks| Using too much detergent| Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Fill hoses or drain hose is improperly connected| Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility.
Household drain may be clogged| Check household plumbing. You may need to call a plumber.
Constant water pressure to fill hoses at water source| Tighten hoses at the faucets and turn the water off after each use. Check condition of fill hoses; they should be replaced every 5 years.
Water temperature seems incorrect| Cooler water temperatures provide improved energy efficiency| New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance.
Water supply is turned off or improperly connected| Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets.
Water valve screens are stopped up| Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.
House water heater is not set properly| Make sure house water heater is delivering water at 120°F–140°F (48°C– 60°C).
Water pumped out before cycle is complete| Water was left in unit for 24 hours with lid closed or 15 minutes with lid open| Previous cycle has been cancelled. Close lid, select new cycle, and start machine.
Water won’t drain| Drain hose is kinked or improperly connected| Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.5 m) above floor.
Washer pauses during spin cycle| This is normal| The washer may pause during the spin cycle to remove soapy water more efficiently.
Can hear but not see water at the end of the cycle| This is normal| The pump pleaves a little water in its intake and this is diluted with clean rinse water.
Water level seems low| This is normal| Water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Water levels lower than previous washer| This is normal for a high efficiency washer with an infusor| A washer with an infusor is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer.
Water siphoning out of washer| Drain standpipe is too low or hose too far into standpipe| The drain hose must exceed 30” height at some point between the washer back and the drain pipe. Use anti-siphon clip. See the Installation Instructions.
Operation| Possible Causes| What to do
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Washer won’t operate| Washer is unplugged| Make sure cord is plugged securely into a working outlet.
Water supply is turned off| Turn both hot and cold faucets fully on.
Controls not set properly| Check controls.
Lid is open—safety feature prevents agitation and spinning when lid is up| Close lid and reset cycle, to the beginning if necessary.
Circuit breaker/fuse is tripped/blown| Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet.
Electronics need reset| Unplug washer, wait 2 minutes, plug back in and press Start.
Start was not pressed| Press Start.
Movement inside machine when shut off| Shifting mechanism is disengaging the motor| When the machine is manually turned off, the shifter will disengage the motor before completely shutting down.

If lid is raised before the motor is disengaged, it will resume when lid is closed.

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Short spray and delay after pushing the Start button| Lid was opened and closed between cycle selection and start| This is normal. See START-UP SEQUENCE in the Safety Instructions section.
Washer spins and pauses at the beginning of cycles| This is normal| The washer is sensing the load.
Washer pauses during wash cycle| The Soak Option was chosen| This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear.
This is normal| Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear.
Basket seems loose| Basket moves or rotates freely| Washer basket does not have a traditional brake. Washer basket will move freely. This is normal.
Spin time longer than previous washer| This is normal for a high efficiency washer with an infusor| A washer with an infusor is a high efficiency washing machine. Extra spin time typically reduces dryer time/energy usage (i.e. reduces total energy when using both a washer and a dryer). You may notice that the spin time is longer than on your previous washer.
Blinking Spin light or Spin light on at end of cycle| Out of balance condition has been detected| Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load and run a Drain & Spin cycle.
Performance| Possible Causes| What to do
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Clothes too wet| Incorrect spin cycle selected| Make sure the spin cycle selected matches the load you are washing. Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance| Redistribute load in washer and run through Drain & Spin cycle.
Colored spots| Incorrect use of fabric softener| Check fabric softener package for instructions and follow directions for using dispenser.
Pretreat stain and rewash.
Dye transfer| Sort whites or lightly colored items from dark colors
Grayed or yellowed clothes| Detergent amount| Be sure to follow detergent manufacturer’s directions.
Hard water| Use a water conditioner like Calgon brand or install a water softener.
Water is not hot enough| Make sure water heater is delivering water at 120°F–140°F (48°C– 60°C).
Washer is overloaded| Select load size to match clothes load.
Dye transfer| Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.
Lint or residue on clothes| Clothes are air or line dried| If you do not dry your clothes with a clothes dryer, your clothes may retain more lint.
Incorrect sorting| Separate lint producers from lint collectors.
Washing too long| Wash small loads for a shorter time than larger loads
Detergent not dissolving| Add detergent as wash basket fills with water, before you load clothes.
Try a liquid detergent.
Use warmer water temperature.
Overloading| Load clothes no higher than the top row of holes in the washer basket.
Incorrect use of fabric softener| Check fabric softener package for instructions and follow directions for using dispenser.
Pilling| Result of normal wear on poly-cotton blends and fuzzy fabrics| While this is not caused by the washer, you can slow the pilling process by washing garments inside out.
---|---|---
Snags, holes, tears, rips or excessive wear| Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets| Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine bleach| Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to come in contact with undiluted bleach.
Chemicals like hair bleach or dye,
permanent wave solution| Rinse items that may have chemicals on them before washing.
Wrinkling| Improper sorting| Avoid mixing heavy items (like work clothes) with light items (like blouses).
Try a fabric softener.
Overloading or incorrect water level| Load your washer so clothes have enough room to move freely with water covering all of the clothes.
Incorrect wash and dry cycles| Match Cycle selection to the type of fabric you are washing (especially for easy care loads).
Repeated washing in water that is too hot| Wash in warm or cold water.
Sounds| Possible Causes|

What to do

---|---|---
“Metallic clicking”| Shifter mechanism is engaging or disengaging| The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash.
Back and forth “swoosh” or light “clicking” sound during agitate| Electric motor reversing direction| This sound is the motor rotating back and forth to agitate your laundry.
Quick short agitation sounds| Clothing redistribution| At different periods of the agitation phase, the motor makes short agitation strokes to redistribute the load.
“Click” when water stops filling| Relay switch| The relay makes a click sound when activated. The water level activates the relay and stops filling.
“Clicking” behind control panel during fill| Automatic Temperature Control Valve| This valve mixes in cold and hot water. The “clicking” is the valve turning on and off.
Water volume changes during fill| Automatic Temperature Control Valve| This valve mixes in cold and hot water. The sound changes when the valves are turned on and off.
Motor “whinding up” or “coasting down” in spin| Motor ramping up/down during spin cycle| The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
“Humming”| Water drain pump| The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete.
“Gurgling”| Water drain pump| When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning.

Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle.To listen and watch videos of normal washer operation, please go to http://products.geappliances.com/appliance/gea-support-search- content?contentid=23061 or scan the QR code .

Troubleshooting Tips – Dryer

Problem| Possible Causes|

What to do

---|---|---
Dryer doesn’t start| Dryer is unplugged| Make sure the dryer plug is pushed completely into the outlet.
Fuse is blown/circuit breaker is tripped| Check the house fuse/circuit breaker box and replace fuse or reset breaker. Note: Most electric dryers use 2 fuses/ breakers.
Dryer doesn’t heat| Fuse is blown/circuit breaker is tripped; the dryer may tumble but not heat| Check the house fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown or one breaker tripped.
Gas service is off| Make sure gas shutoff at dryer and main shutoff are fully open.
Dryer shakes or makes noise| Some shaking/noise is normal. Dryer may be sitting unevenly| Move dryer to an even floor space, or adjust leveling legs as necessary until even.
Greasy spots on clothes| Improper use of fabric softener| Follow directions on fabric softener package.
Drying dirty items with clean ones| Use your dryer to dry only clean items. Dirty items can stain clean items and the dryer.
Clothes were not completely clean| Sometimes stains which cannot be seen when the clothes are wet appear after drying. Use proper washing procedures before drying.
Lint on clothes| Lint filter is full| Clean lint screen before each load.
Improper sorting| Sort lint producers (like chenille) from lint collectors (like corduroy).
Static electricity can attract lint| See suggestions in this section under STATIC.
Overloading| Separate large loads into smaller ones.
Paper, tissue, etc. left in pockets| Empty all pockets before laundering clothes.
Static occurs| No fabric softener was used| Try a fabric softener.
Bounce ™ Fabric Conditioner Dryer Sheets have been approved for use in all GE Appliances dryers when used in accordance with the manufacturer’s instructions.
Overdrying| Try a fabric softener.
Adjust setting to Less Dry.
Synthetics, permanent press and blends can cause static| Try a fabric softener.
Inconsistent drying times| Type of heat| Automatic drying times will vary according to the type of heat used (electric, natural or LP gas), size of load, types of fabrics, wetness of clothes and condition of exhaust ducts.
Clothes take too long to dry| Improper sorting| Separate heavy items from lightweight items (generally, a well-sorted washer load is a well- sorted dryer load).
---|---|---
Large loads of heavy fabrics (like beach towels)| Large, heavy fabrics contain more moisture and take longer to dry. Separate large, heavy fabrics into smaller loads to speed drying time.
Controls improperly set| Match control settings to the load you are drying.
Lint filter is full| Clean lint filter before every load.
Improper or obstructed ducting| Check installation instructions for proper ducting/venting.
Make sure ducting is clean, free of kinks and unobstructed.
Check to see if outside wall damper operates easily.
Check the Installation Instructions to make sure the dryer venting is correct.
Blown fuses or tripped circuit breaker| Replace fuses or reset circuit breakers. Since most dryers use 2 fuses/breakers, make sure both are operating.
Overloading/combining loads| Do not put more than one washer load in the dryer at a time.
Underloading| If you are drying only one or two items, add a few items to ensure proper tumbling.
Clothes are wrinkled| Overdrying| Select a shorter drying time.
Remove items while they still hold a slight amount of moisture. Select a Less Dry setting.
Letting items sit in dryer after cycle ends| Remove items when cycle ends and fold or hang immediately.
Overloading| Separate large loads into smaller ones.
Clothes shrink| Some fabrics will naturally shrink when washed. Others can be safely washed, but will shrink in the dryer| To avoid shrinkage, follow garment care labels exactly.
Some items may be pressed back into shape after drying
If you are concerned about shrinkage in a particular item, do not machine wash or tumble dry it.

GE Appliances Limited Warranty

Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.
GEAppliances.com
All warranty service is provided by our Factory Service Centers, or an authorized Customer Care® technician. To schedule service online, visit us at www.geappliances.com/service_and_support/ , or call GE Appliances at 800.GE.CARES (800.432.2737). Please have your serial number and your model number available when calling for service.

Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.

One year
From the date of the original purchase| Any part of the appliance which fails due to a defect in materials or workmanship. During this limited one-year warranty , we will also provide, free of charge , all labor and related service to replace the defective part.

What is not covered:

• Service trips to your home to teach you how to use the product.
• Improper installation, delivery or maintenance.
• Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially.
• Replacement of house fuses or resetting of circuit breakers.
• Products which are not defective or broken, or which are working as described in the Owner’s Manual.
• Damage to the product caused by accident, fire, floods or acts of God.
• Incidental or consequential damage caused by possible defects with this appliance.
• Defects or damage due to operation in freezing temperatures.
• Damage caused after delivery.
• Product not accessible to provide required service.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for home usewithin the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service location for service. In Alaska, the limited warranty excludes the cost of shipping or service calls to your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier Company
Louisville, KY 40225
Extended Warranties: Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it online anytime at GEAppliances.com/extended- warrantyor call 800.626.2224 during normal business hours. GE Appliances Service will still be there after your warranty expires.

Consumer Support

GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support services designed for your convenience. GEAppliances.com.
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. GEAppliances.com/register.
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year. GEAppliances.com/service or call 800.432.2737 during normal business hours.
Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your warranty expires. GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours.
Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), visit our website at GEAppliances.com/connect or call 800.220.6899.
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
GEApplianceparts.com or by phone at 877.959.8688 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the details including your phone number, or write to:
General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225 GEAppliances.com/contact or call 800.626.2000

References

• Appliance Parts, Accessories & Water Filters | GE Appliances
• Connect Your Smart Appliances
• Contact Us or Get Help with Questions | GE Appliances
• Bodewell Care Protection Plans
• GEAppliances.com/register
• Appliance Repair Service and Support | GE Appliances
• GE Appliances Support & Troubleshooting Guides by Product Category
• Connect Your Smart Appliances
• GE Appliances Service and Support by Product Line

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