Shark ZS360 Series APEX Stick Vacuum FAQs
- June 9, 2024
- Shark
Table of Contents
Shark ZS360 Series APEX Stick Vacuum FAQs
This article contains the FAQs for the ZS360 Series Shark® APEX® Stick Vacuum. This supports the following product SKUs ZS360, QS360QBL, QS360QGN, QS360QPL, QS360QRD, QS360QS, UV480, ZS360C, ZS361, ZS361C, ZS362, ZS362C, ZS364QP, ZS364QR, and ZS364QS.
FAQs
General questions:
How is the Shark Apex DuoClean with Zero-M Ultra-Light Corded Stick Vacuum different from traditional vacuums?
The Shark Apex DuoClean with Zero-M Ultra-Light Corded Stick Vacuum is equipped with Shark’s best cleaning technologies in DuoClean and Zero-M. DuoClean dual brushrolls pick up large, small, and stuck-on particles on carpets and floors. The Zero-M self-cleaning brushroll delivers nonstop hair removal. The slim design and ability to convert to a handheld vacuum let you clean hard-to-reach areas both below furniture and high above the floor, and a power cord means never having to worry about batteries.
What is Zero-M technology?
Zero-M technology is an innovation to the main brushroll in the floor nozzle that means the brushroll now cleans itself while you vacuum. It is meant for all types of hair: long, short, and pet hair. The unique bristle guard and comb separate hair from the brushroll and send the hair directly to the dust cup.
Will the lights burn out?
The LED lights should not burn out.
What is DuoClean technology?
DuoClean technology is a dual-brushroll system designed to clean both carpets and hard floors. The bristle brush deep-cleans carpets, while the soft brushroll pulls in larger particles and directly engages floors for a polished look.
General questions about using the vacuum:
How do I assemble my vacuum?
Insert the wand into the floor nozzle until it clicks into place.
Insert the handheld vacuum into the top of the wand until it clicks into place.
How do I remove the handheld vacuum to clean above-floor areas?
Press the Wand Release button at the top of the wand and detach the handheld vacuum. Attach any of the accessories to the handheld vacuum to clean areas like stairs, furniture, etc.
How do I remove the handheld vacuum with extension wand to clean above- floor areas?
Unwind the power cord from the cord hooks. Step on the Wand Release foot pedal on the floor nozzle to detach the wand. Attach desired accessory to the end of the wand to clean hard-to-reach areas like baseboards, ceilings, etc
How do I store my vacuum?
Detach the handheld vacuum from the top of the wand. Hang the catch on the bottom of the dust cup from the hook on the bottom of the wand. Wrap the power cord around the two cord hooks.
Another option is to simply place the vacuum flat on the floor. There are rubber pads on the base of the handheld vacuum that prevent scratching or slipping.
If you would like to hang the vacuum from the wall, a mount is available for purchase. An instruction sheet with mounting template and hardware are included.
General questions about maintenance:
How do I can the filters and how often?
- For optimal performance, the pre-motor foam and felt filters should be cleaned once per month, and the post-motor filter should be cleaned every nine months. Tap loose dirt off filters between washes.
- To clean the pre-motor filters, lift off the lid from the top of the handheld vacuum and remove the foam and felt filters underneath. Rinse both filters with water only, then allow them to air-dry completely for at least 24 hours before reinstalling.
- To clean the post-motor filter, lift off the filter cover below the handle of the handheld vacuum and remove the filter. Rinse the filter with water only, then allow it to air-dry completely for at least 24 hours before reinstalling.
- It is important to note that the foam and felt filters may appear dirty after first use and may discolor over time. This is normal. Extra filters are available for purchase at sharkaccessories.com if you want a spare set to keep on hand.
How do I empty the dust cup and how often?
To empty by removing the dust cup:
Squeeze the release latches on the sides of the dust cup base and pull out the
dust cup. Hold the dust cup over the trash and press the bottom door release
button on the front to empty. Reinstall the dust cup by inserting it straight
back into the handheld vacuum.
To empty the dust cup without removing it from the handheld vacuum:
Press the Wand Release button to detach the handheld vacuum. Hold the dust cup
over the trash and press the bottom door release button on the front. Tap
gently to empty contents or wipe clean with a soft cloth. Press the door shut
again until it clicks closed.
The dust cup should be emptied each time you vacuum and when the dust cup appears full, or for optimal performance, when debris reaches the max fill line.
How do I maintain the brushroll and softroller?
Brushroll:
To open the brushroll garage, slide both release buttons on the floor nozzle
away from you, towards the back of the nozzle, then lift off the lid.
Clear away any objects or debris.
– To close the brushroll garage, insert the 3 tabs on top of lid into the 3 slots in the nozzle, then push down on both sides of lid until it clicks securely into place. If Brushroll Indicator Light isn’t green and headlights are flashing, check again that both sides of lid are locked in place.
Softroller:
To remove Soft Roller from nozzle, first open the brushroll garage, then pull
the Soft Roller out by the tab.
– Tap loose debris off the Soft Roller. Use a dry towel to wipe the Soft
Roller clean, and to remove any debris caught in the teeth behind the Soft
Roller. Hand wash the Soft Roller as needed. Use only water, and let air-dry
completely for at least 24 hours.
– Reinsert the Soft Roller and close the brushroll garage by inserting the 3
tabs on top of the lid into the 3 slots in the nozzle.
Then push down on both sides of the lid until it clicks securely into place. If Brushroll Indicator Light isn’t green and headlights are flashing, check again that both sides of the lid are locked in place.
Product Specifications:
Where is the product made?
Our products are manufactured by our high-quality vacuum manufacturing partners in China.
What is the weight of the vacuum?
10 lbs
What are the dimensions of the vacuum?
10.2″ L x 9.8″ W x 46.4″ H
What is the dirt capacity of the dust cup?
0.76 dry quarts
What is the length of the cord?
The cord is 30 feet long.
What is the Voltage?
120 Volts
What is the Wattage?
600 Watts
What is the Amperage?
5 Amps
What is the vacuum made of?
The Shark Apex DuoClean with Zero-M Ultra-Light Corded Stick Vacuum is produced with a combination of durable ABS and PP plastics, along with some metal and rubber components.