breezeline Hosted Voice Plus Online Fax User Guide

Table of Contents

Compatible With the Following Document Types:

Getting Started

Welcome to the Breezeline Online Fax solution.
This guide will help you learn how to use your new online fax solution so that you can send and receive faxes from our Hosted Voice Portal, without needing a bulky fax machine.

The Breeze line Online Fax solution provides quick access to your fax services:

And fax settings so that you can control:

NOTE: Office Managers must be in the “My Account” view to access the fax services tab

Click on the “Settings” button on the top right side of the online fax page and this will bring up a dialogue to allow for adjusting the Inbound Fax Handling.
An email with Attachment: Email notification of inbound Fax with the file attached in the email
Email without Attachment : Email notification of inbound Fax without file attached
Portal: Access inbound faxes via the web portal

NOTE: Outbound fax settings are pre-configured when your online fax is set up.

To send a fax – Go to the Fax tab, Click on the “Send Fax” button next to “Settings”. A send fax dialogue will appear and several fields will need to be populated before proceeding:
Browse: Select the appropriate file to send. (Acceptable filetypes: .html, .pdf, .doc, .docx, .jpg, .png, .tif, .odt, .txt)
Caller ID: Select the outgoing Caller ID (This is only necessary if there are multiple phone numbers assigned to a user for faxing)
Phone number: Destination number for outgoing fax
An option to “Add Cover Letter” is available.
Once you click send, you will be taken to the “Sent” box where you will see your fax in a “Sending” status.
The page and status will take a few minutes to update depending on the number of fax pages. The page will refresh once your fax is sent from sending to blank once it has been completed. If the fax fails it will show “Error”. You are also able to download a copy of the fax that was sent.

Navigate to the “Contacts” tab at the top of the portal.
Select the Fax number of the person you would like to send your fax to. Which will launch the “Send Fax” dialogue box for you to attach a file and add a cover letter. Going back to the fax tab – you will then see the sent fax in your Fax History List.
NOTE : Using contacts only works where numbers have been entered in the fax field only.

Incoming faxes can conveniently be sent to your email address or be accessible to download via the portal or both.
Click on the “Fax” tab at the top of the portal and ensure that the drop-down on the page is set to “Inbox”.
All incoming faxes will appear here and will be available to download at any time until deleted by the user.

Ensure that the appropriate email address is set under your user profile as this is where your faxes will be sent when the email option is chosen. Check your email for incoming faxes; they should look similar to the below sample:
To review your email settings, go to your profile by clicking the down arrow next to your user name in the top right-hand of the portal screen.
Learn More!
Additional user information, including
self-help videos, can be found on our website breezeline.com/business, or call 855.575.5182