AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual

AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual

Federal Communications Commission Statement

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference, and
• this device must accept any interference received, including interference that may cause undesired

Warning:

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

This Class A digital apparatus complies with Canadian ICES-003.

DISCLAIMER

No warranty or representation, either expressed or implied, is made with respect to the contents of this documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information presented in this documentation has been carefully checked for reliability; however, no responsibility is assumed for inaccuracies. The information contained in this documentation is subject to change without notice.

In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages.

TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description purpose only belong to each of their companies.

COPYRIGHT
©2022 AVer Information Inc. All rights reserved. | December 6, 2022

All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any means without the prior written permission of AVer Information Inc. is prohibited. All information or specifications are subject to change without prior notice.

NOTICE
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE INFORMATION CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.

WARNING

• To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture. Warranty will be void if any unauthorized modifications are done to the product.
•  Do not drop the camera or subject it to physical shock.
• Use correct power supply voltage to avoid damaging camera.
• Do not place the camera where the cord can be stepped on as this may result in fraying or damage to the lead or the plug.
• Hold the bottom of the camera with both hands to move the camera. Do not grab the lens or lens holder to move the camera.

Remote Control Battery Safety Information

– Store batteries in a cool and dry place.

–  Do not throw away used batteries in the trash. Properly dispose of used batteries through specially approved disposal methods.

–     Remove the batteries if they are not in use for long periods of time. Battery leakage and corrosion can damage the remote control. Dispose of batteries safely and through approved disposal methods.

–     Do not use old batteries with new batteries.

–     Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or rechargeable (nickel-cadmium).

–     Do not dispose of batteries in a fire.

–     Do not attempt to short-circuit the battery terminals.

CAUTION

• Risk of explosion if battery is replaced by an incorrect
• Dispose of used batteries in a safe and proper

More Help

For FAQs, technical support, software and user manual download, please visit:

Headquarters
Download Center: https://www.aver.com/download-center Technical Support: https://www.aver.com/technical-support

USA Branch office
Download Center: https://www.averusa.com/business/support/

Technical   Support:   https://averusa.force.com/support/s/contactsupport

Europe Branch office
Download Center: https://www.avereurope.com/download-center Technical Support: https://www.avereurope.com/technical-support

Contact Information
Headquarters AVer Information Inc. https://www.aver.com

8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan Tel: +886 (2) 2269 8535

USA Branch office
AVer Information Inc., Americas https://www.averusa.com

668 Mission Ct., Fremont, CA 94539, USA Tel: +1 (408) 263 3828

Toll-free: +1 (877) 528 7824
Technical support: support.usa@aver.com

Europe Branch office AVer Information Europe B.V. https://www.avereurope.com

Westblaak 134, 3012 KM, Rotterdam, The Netherlands Tel: +31 (0) 10 7600 550

Technical support: eu.rma@aver.com

Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phố Hồ Chí Minh 700000, Việt Nam Tel: +84 (0)28 22 539 211

Package Contents

• The power cord will vary depending on the standard power outlet of the country where it is sold.
  ** AAA batteries are only provided for USA.

Optional Accessories

*Optional Accessories will vary depending on the country where it is sold.

** To mount on ceiling, please purchase ceiling mount from AVer.

Product Introduction

Overview

1. Optical Zoom Lens
2. IR Sensor
3. Status LED
4. AI Lens*
5. Built-in Microphone Array****
6. PoE Port**
7. Audio Input Port
8. HDMI Port***
9. USB 3.1 Type B Port
10. RS232 In/Out Port
11. DC 12V Power Jack
12. Kensington Lock

• AI Lens:

Users can see AI lens preview image in PTZApp 2, IP web page or HDMI out to check camera installation location.

AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. It doesn’t support ePTZ. Please don’t put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m.

** Power over Ethernet (PoE) is compatible with IEEE 802.3at/802.3af. Please use a CAT 5e FTP cable (not included).

*** HDMI out streaming supports picture in picture (PIP) function. For more details, please refer to for more details.

**** The built-in microphone array is designed for Audio Tracking detection, which cannot be used as an audio input source for video conference.

LED Indicator

Solid blue: Power on
Solid red: Start-up
Solid orange: Only power cable connected
Solid blue: Video on
Solid white: USB cable is connected but camera doesn’t have any streaming out
Flash orange: Manually update FW

Gesture control Blue light blinks for 2 seconds: Successfully wake up gesture control function by any valid gesture command. Blue light blinks for 4 seconds: Camera recognizes a valid gesture command and start to action. [Note]: The default of gesture control is off. Please enable it via PTZApp 2 or IP web page. The effective distance is up to 5-meter away from the camera. Please refer to for more details.

Remote Control

Pan and Tilt Angle

Installation

Device Connection

1. Use USB cable to connect the CAM570 to your PC/laptop (refer to diagram above).
2. Connect the power to the CAM570; power indicator will light up and camera head will
3. Install PTZApp 2 on laptop or PC that is connected with CAM570. The app can be used to adjust and setup the parameters of the camera (refer to the section of <PTZApp 2>).
4. To make a call, run your video application (Zoom, Microsoft® Teams, Skype for Business, Skype, Google Meet, Intel® Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting®, TrueConf, Adobe Connect, Cisco WebEx®, Fuze, GoToMeeting™, Microsoft® Lync™, Vidyo, vMix, WebRTC, Wirecast, XSplit, ). Select CAM570 as your video device.
5. AI lens is used to detect participants within its 95 degree field of view to trigger optical zoom lens to track people in the room. Please don’t put the camera on table because the AI lens view will be blocked. The suggested installation height is at least 1.5m. The camera’s working distance is 1.5m. People stand too close (within 1m away) to the camera may cause bad framing performance.
6. Please note that the angle of AI lens is larger than PTZ camera. If people at two sides of meeting room sit within AI lens view but out of PTZ lens’ widest angle, they won’t be framed and appear in the view of PTZ lens successfully. Please come closer to make sure people at two sides can be within PTZ camera’s viewing angle.

[Notes]

• Use the USB 0 cable included in the package.
• CAM570 has the USB 1 port which is USB 2.0 compatible.

Maximum resolution/fps for USB 2.0 and USB 3.1 port are shown below.

– 720p/60fps

| – Up to 4k/30fps

– 1080p/60fps

| 1080p/60fps 1080p/30fps
– 720p, up to 10fps|  |  |  |

While using 4K video resolution, the HDMI function will be disabled automatically.

Power Connection

The power supply can be plugged into the wall outlet or drawn from PoE switch (Ethernet).

[Note] To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included).

HDMI Connection

Connect with TV or monitor through the HDMI port to display camera video on the screen.

Hold    button for 1 second on the Remote Control to call out the screen layout option. Select the

camera image layout firstly. The default is PIP1, showing optical zoom lens image as main screen and AI lens image as small view. Under this layout, you can switch two cameras by pressing Up/Down on remote control.

[Note]
The HDMI out function will be automatically disabled when 4K resolution is selected for USB or RTSP streaming. Under this circumstance, please change RTSP and USB streaming from 4K to lower resolution if you want to enable HDMI out.

If your camera is under RTSP 4K resolution, you can press and hold the OSD Menu button on the Remote Control for 1~2 sec. to quickly change the resolution to 1080p and then you can start using the HDMI function.

After choosing the image layout, short press the OSD Menu button on the Remote Control and then the setting page will show up. Press right direction button to enter and configure the parameters of the camera. Short press the OSD button twice or hold it for 1 sec. to leave. The HDMI OSD setting function is the same as Web configuration interface. Please refer to for more details.

RS232 Connection

• Camera RS232 Port Pin Definition

Computer/Keyboard Controller and Camera Connection

Direct Connection

If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below.

Use the supplied RS232 mini DIN9 to mini DIN8 cable

*** Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item.

**** RS232 mini DIN9 to mini DIN8 Cable Pin Definition**

Mini DIN8 Pin Definition

Camera Cascade Connection

Direct Connection

If users do not use AVer RS232 adapter cable, please refer to the pin connection shown below for cascading cameras.

Total can connect up to 7 cameras.

Use the RS232 mini DIN9 to mini DIN8 cable

Total can connect up to 7 cameras.

To facilitate the camera cascade, users can use AVer RS232 adapter cable.

Connect camera with AVer mini DIN9 to mini DIN8 adapter cable. Connect the mini DIN8 female side to male mini DIN8 Visca cable (Users have to buy it in the market) and then connect AVer mini DIN9 to mini DIN8 adapter cable again to connect to next camera.

Wall Mount Installation

1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to mount the

2. Use the screws (not included) to secure the L-mount bracket

Screw
For Cement wall: M4 x20mm self-tapping screws (x4) + Plastic conical anchor

For Wooden wall: M4 x20mm self-tapping screws (x4)

3. Then, assemble the L-mount brackets + with screws (included in package).

4. After assembling the L-mount brackets, use the screws (not included) to secure the lower part of L-mount brackets on the wall.

Screw
For Cement wall: M4 x20mm self-tapping screws (x2) + Plastic conical anchor
For Wooden wall: M4 x20mm self-tapping screws (x2)

5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding connection ports.

6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket.

Ceiling Mount Installation (Optional)

You can use the optional ceiling mount accessories to mount the camera to the ceiling.

Package Content

Dimension

To mount the camera to the ceiling:

![AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual

• To mount the camera to the ceiling](https://manuals.plus/wp- content/uploads/2023/03/AVer-COMCAM570-Dual-4K-Audio-Tracking-Camera-User- Manual-To-mount-the-camera-to-the-ceiling-2.jpg)

To mount the camera to the calcium silicate ceiling:

Secure the Cables

The USB and RS232 cables have a screw on the cable for securing cable on the camera. Install the cable first and tighten the screw to secure the cable.

[Note] Make sure the cable is well connected to the connector on the camera before securing the cable.

Operating the Camera

Make a Video Call

1. Make sure all devices (CAM570, laptop/PC, TV/monitor) are well connected and powered
2. Run your video application (Zoom, Microsoft® Teams, Skype for Business, Skype, Google Meet, Intel® Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U Meeting®, TrueConf, Adobe Connect, Cisco WebEx®, Fuze, GoToMeeting™, Microsoft® Lync™, Vidyo, vMix, WebRTC, Wirecast, XSplit, ) on your PC or laptop.
3. Set the CAM570 camera as the primary camera for your video application (refer to your video application user guide). You can now make your

[Note] The CAM570 is a plug-and-play conference camera. The system requires no special drivers, but we do recommend installing the PTZApp 2 for a better user experience. For information on how to install and use the PTZApp 2, refer to the <PTZApp 2> section in this user manual.

Make a Connection through the Browser

CAM570 has an Ethernet port for IP streaming and allows administrators to remotely control and set up the camera via an internet access. Moreover, CAM570 also supports RTSP and RTMP functions. For more details, please contact our technical support.

![AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual

• Make a Connection through the Browser](https://manuals.plus/wp- content/uploads/2023/03/AVer-COMCAM570-Dual-4K-Audio-Tracking-Camera-User- Manual-Make-a-Connection-through-the-Browser-2.jpg)

• For information on how to install and use the PTZApp 2, refer to the <PTZApp 2> section in this user manual.

** To support IP address changes in groups, user can download AVer IP Finder app.

1. Download the IP Finder from https://www.aver.com/download-center (Headquarters & Europe) or https://www.averusa.com/business/support/ (USA).

2. Run the IP Finder.

3. Click “ Search ”, and all available devices will be listed on the screen

4. Select a camera from the The corresponding fields of IP address will display.

5. To change the IP address of camera, user can select “ DHCP ” or “ Static IP ”. The DHCP should get the IP address from local dynamic IP sever. The static IP, user can enter the specific IP address. Click “ Apply ” to apply the setting to the camera. The password is required (default password is aver4321 ).

6. Click “ Search ” button to re-scan the camera

7. Double-click on the IP address of camera from the list can connect to camera through the browser

8. Enter the default password ( aver4321 ) to login to Web setup screen

Web Settings

CAM570 supports Ethernet connection; users can enter the IP address into the web browser to connect to the camera for detail settings.

First Time Login

To find the IP address of the camera, please refer to <Make a connection through the Browser> section

1. Open the browser on your laptop/PC and enter the IP address of the
2. Enter the password at login The default password is “ aver4321 ”.
3. The main web screen is displayed.

Live Screen Operation

User can control the camera direction, zoom in/out, and preset selection.

[Notes]

• The system will force the previous login to log out, when there is a second If the web page is idle without any request for more than 4 hours, user will be logged out.

• The resolution of live screen is 1280×720 / 5fps.

PTZ Control

You can use the PTZ Control page to configure up to 10 preset positions.

Camera Settings

The video       icon is to turn on camera live view while adjusting any settings.

Tracking Mode

Select Setting > Camera > Tracking Mode > Off, Manual Frame, Auto Frame, Preset Framing, Audio Tracking or Presentation Mode.

• Off: Tracking mode is disabled.
• Manual Frame: User one-click Smart Frame button and camera will adjust view angle to fit all participants in

[Note] While in Auto Framing mode, or doing one-click manual frame, an icon message (  be shown when using HDMI out) will display on the upper left screen to indicate that the framing action is triggered. The icon will appear 2~3 sec on the screen. Once the framing process is done, it will disappear. If you don’t want to see the icon display, please go to PTZApp 2, find “ On Screen Menu ” function and select “ Off ”.

• Auto Frame: AI lens (secondary lens) is with 95 degree panoramic view of the room to keep detecting all participants or new participants and trigger PTZ lens to dynamically frame all participants.

*The default framing speed is “Middle” speed. “High” speed is more suitable for one person tracking.

Please note that the angle of AI lens is larger than PTZ camera. If people at two sides of meeting room sit within AI lens view but out of PTZ lens’ widest angle, they won’t be framed and appear in the view of PTZ lens successfully. When this situation happens, please come closer to make sure people at two sides can be within PTZ camera’s viewing angle.

[Notes]

1. If the camera does not detect people while zooming out, it will go to Preset
2. You can select which lens to perform the AI detection Please refer to for more details.

• Preset Framing: This is designed for requiring a specific zooming area with preferred image Set up preset points in advance. (Only for Preset points 1~9. Preset 0 is for home position. The preset points must be within the AI lens angle of view.) Make sure the preset areas are within AI lens’ view. When any of people enter a preset area, the PTZ camera will immediately shoot the preset zones instead of focusing and zooming into presenter. PTZ Camera tracks and frames all the participants if none of them touch any preset area. To keep the screen stable, whenever there is a person in the area, the camera won’t move any more until no one shows up. However, the camera can detect the direction where the last person goes. If the person goes to the next preset area with overlap section, the camera will directly move to the next preset area. Thus, to ensure smooth transition, please set up zones with overlapping presets.

If the preset zones do not overlap and when the last person leave the preset area, camera will zoom out to wide to find people and frame them again.

If more than 2 presets areas are touched by 2 persons, camera will go to preset 1. The priority is preset 1>preset2> preset 3….>preset 9

• Audio Tracking: After detecting the sound, camera focuses at the speaker and zooms in. The camera moving path will be shown in the

[Notes]

1. The camera features a built-in microphone array designed for Audio The built-in microphone array cannot be used as an audio input source for video conference.
2. After enabling the Audio Tracking function, you can further configure the idle interval for Audio Please refer to
3. To avoid the camera from tracking to the sound from the speaker devices rather than the live sound from the presenters or participants, you will have to use the PTZApp 2 to configure the audio Please refer to
4. To reduce potential echoes, we recommend that you install the camera at least 1 meter away from the left and right walls or reflective

• Presentation Mode: This is a combination of preset tracking and audio tracking. Please set up preset areas (preset 1~9. Preset 0 is for home position) in the PTZApp 2, IP web page, or remote control first. When someone speaks within this area, camera shoots this area. When someone speaks outside of this area, camera will track this person in view and zoom in. If there is no more sound and no person’s face is detected outside of this area after the idle time (based on the idle time interval set up in PTZApp 2), the camera will shoot on the last triggered preset area

[Note] The camera features a built-in microphone array designed for Audio Tracking. The built-in microphone array cannot be used as an audio input source for video conference.

AI Detection Source

Select Setting > Camera > AI Detection Source > AI Lens (default) or Main Lens. Select a lens to perform AI detection.

• AI Lens : Select AI Lens to perform the AI Note that people have to be within its field of view to trigger framing detection.
• Main Lens : Select Main Lens to perform the AI Note that people have to be within its field of view to trigger framing detection. Gesture control function will be disabled if Main Lens is selected.

[Note] To reduce potential echoes, we recommend that you install the camera at least 1 meter away from the left and right walls or reflective surfaces

Framing Speed

Select Setting > Camera > Framing Speed > Slow Speed , Middle Speed , or High Speed (default). When in auto framing or preset framing mode, camera will automatically frame people if they stand still without moving for 1~5 seconds.

• Slow Speed : camera starts to frame people if they don’t move for 5
• Middle Speed : camera starts to frame people if they don’t move for 3
• High Speed : camera starts to frame people if they don’t move for 1

[Note] The default framing speed is “Middle” speed. “High” speed is more suitable for one person tracking.

Framing Size

Select Setting > Camera > Framing Size > Tight (default), Medium or Wide.

• Tight: It provides a close-up view of meeting
• Medium : It provides a medium view of meeting
• Wide : It provides a wide view of meeting

Audio Tracking Idle Interval

After enabling the Audio Tracking function, select an idle interval for audio tracking. Select Setting > Camera > Off , 15 sec , 30 sec , 40 sec , 50 sec or 60 sec.

When setting up idle time, if there is no more human sound up to the idle time, the camera will go back to SmartFrame preset point (default at camera central view) to frame all the people. If selecting Off , the camera will stay at the final shot even though there is no more sound being detected.

Gesture Control

Enable gesture control allows user to use hand to control camera for turning on/off tracking function, zooming in/out. Click “?” icon to show gesture control list on screen.

[Note] The effective distance is up to 5-meter away from the camera.

Auto Focus

Set auto focus mode.

First select Setting > Camera > Camera Focus > Auto.

Select Setting > Camera > Auto Focus > PTZ or Continuous.

• PTZ: Click the button (such as pan, tilt, or zoom in/out) to adjust focus once.
• Continuous: The camera will adjust the focus when the objects have

Camera Focus

Set auto/manual focus mode.
Select Setting > Camera > Camera Focus > Auto or Manual.

• Auto: Camera adjusts focus
• Manual: You can adjust the camera focus by moving the control bar

Home Position

Every time when powering on the camera, it will turn to this position.

Select Setting > Camera > Home Position > Last Operation Position , Factory Center Position , or Preset 0.

Sleep Position

When the camera idles for certain period, it will enter sleep mode and go to the sleep position. Please set up sleep timer to enable sleep mode.
Select Setting > Camera > Sleep Position > Factory Downside Position or Preset 9.

Sleep Timer

Set the camera idle time to enter sleep mode. When entering sleep mode, the camera will turn to sleep position.

Select Setting > Camera > Sleep Timer > Off , 10 sec , 5 min , 10 min , or 20 min. Please notice that whenever there is USB streaming or RTSP/RTMP streaming, the camera won’t enter sleep mode.

On Screen Menu

Enable/disable on screen display status information. For instance, when it is at auto frame mode, it will appear “” on the upper left side of the screen. If you don’t want to see the icon, please select Off. Select Setting > Camera > On Screen Menu > Off , On , or Load Preset Off.

Camera Binding

With multiple cameras connection, users can set each camera to buttons 1 to 3 on the remote control. Select Setting > Camera > Camera Binding > Camera1 , Camera2 , or Camera3.
[Note] When camera binding is off, press camera 1, 2, or 3 button on the remote control can control all the AVer USB camera nearby you.

Save Preset

Enable/disable “save preset” function. When applicable, IT personnel can limit end-user access to change preset points by locking “save preset” function and switching this function off.

When off, user can’t save preset points via IR remote, Hot key, VISCA, and webpage. Select Setting > Camera > Save Preset > Off or On.

PIP Settings

PIP Layout

Enable PIP layout to see videos from both Main Lens and AI Lens. The default is off. Select Setting > PIP > PIP Layout > Off or On.

When PIP Layout is enabled, the camera will reboot.

While PIP Layout is on, the RTSP and RTMP and Virtual Stream functions will be disabled automatically and the video resolution will support M-JPEG 1080p and YUV 720p format only.

When PIP Layout is disabled, users will be able to choose only between Lens 1 and Lens 2 from HDMI Screen Layout and USB/IP Streaming Screen Layout. PIP 1~PIP 3 will be disabled.

HDMI Screen Layout

To set HDMI output type – Lens 1, Lens 2, PIP 1, PIP 2, or PIP 3.

When select PIP 1, 2, or 3 layout, user can click    to switch lens 1 and 2 display position.

USB/IP Streaming Screen Layout

To set USB/IP Streaming output type – Lens 1, Lens 2, PIP 1, PIP 2, or PIP 3.

When selecting PIP 1, 2, or 3 layout, users can click   to switch lens 1 and 2 display position.

Image Settings

Image Flip

Flip the image vertically for upside down installation. Select Setting > Image > Image Flip > Off or On.

When Image Flip is enabled manually, Main Lens is automatically selected as AI Detection Source. While Image Flip is on, if users select AI Lens as AI Detection Source, Image Flip will automatically turn off.

When Image Flip is disabled manually, Al Lens is automatically selected as AI Detection Source.

Image Mirror

Flip the image horizontally.

Select Setting > Image > Image Mirror > Off or On.

WDR
In back light environment, enable WDR to improve the brightness of image. Select Setting > Image > WDR > Off or On.

The frame rate will be limited to 30fps while WDR is on.

If user enables this function in a normal light condition, the image will become over exposure and encounter image blur.

When WDR is enabled, camera has taken long exposure and user cannot manually adjust the brightness of image.

Flicker Decrease on IFP / Monitor

This is to ensure fluid content capture on IFP monitor Select Setting > Image > Flicker Decrease on IFP / Monitor > Off or On. [Note] While in WDR mode, flicker decrease function will be disabled.

Frequency

Select the frequency of the camera.

Select Setting > Image > Frequency > 50 HZ or 60 HZ.

Main Lens 1/AI Lens 2

Select Main Lens 1 or AI Lens 2 to setup lens’ parameters – White Balance , Noise Reduction , Brightness , Sharpness , and Saturation. Those settings only apply for selecting lens.

White Balance

Select the white balance setting for various light conditions or color temperature. Select Setting > Image > White Balance > Auto or Manual.

Noise Reduction

To reduce the noise from the signal.

Select Setting > Image > Noise Reduction > Off , Low , Middle , or High.

Brightness

Adjust the value of brightness.

Select Setting > Image > Brightness > 1 ~ 9.

Sharpness

Adjust the value of sharpness.
Select Setting > Image > Sharpness > Off , Low , Middle , or High.

Saturation

Adjust the value of saturation.

Select Setting > Image > Saturation > 1 ~ 9.

Low Light Compensation

Select Setting > Image > Low Light Compensation > Off or On. Please notice that the frame rate will drop to 10~15 fps.

Allow Remote Access

Select Setting > Image > Allow Remote Access > Off or On. [Note] Only available on PTZApp 2.

Low resolution under 720p

Select Setting > Image > Low resolution under 720p > Disable or Enable.

Enlarge Total Zoom Up To 36x

Enable/Disable enlarge zoom up to 36x. The default is 24x.

Video Frame Rate
Set up the frame rate value.
Select Setting > Image > Video Frame Rate > 30 FPS , or 60 FPS.

30fps is with much better image quality than 60fps. Unless you want to shoot fast moving objects, please use 30fps.

[Note] When selecting 60 FPS, the PIP/On Screen Menu, Image Flip and Image Mirror functions will be disabled regardless of resolution.

RS232 Settings

When CAM570 connects with PTZ camera controller through the RS232 port, please setup ADDR , Baud Rate , Protocol , and Visca Over IP settings. Select Setting > RS232.

Video Format Settings

H.264 Profile

While in live broadcasting, user can choose preferable profile to get best streaming quality. Select Video Format > H.264 Profile > Baseline Profile or High Profile.

IP Stream Resolution only

Set up the resolution for IP stream. Not supported for USB video stream.

Select Video Format > IP Stream Resolution only > 4K , 1080P , 720P , 480P , or 360P.

Please note that if USB streaming (VC software side) is already in use at 1080p/30fps, the IP streaming resolution (RTSP) will be limited to 720p/30fps.

[Notes]

• If 4K resolution is selected for the USB streaming or RTSP streaming, the HDMI Out function will be disabled.
• When either USB or HDMI streaming is on, to optimize the bandwidth, the RTSP frame rate or resolution will be automatically adjusted by

Frame Rate

Set up the frame rate value.
Select Video Format > Frame Rate > 60 FPS , 30 FPS , or 15 FPS.

[Note] When selecting 60 FPS, the PIP/On Screen Menu, Image Flip and Image Mirror functions will be disabled regardless of resolution.

Bit Rate
Set up the bit rate value.

Select Video Format > Bit Rate > Auto , 512 Kbps , 1 Mbps , 2 Mbps , 4 Mbps , 8 Mbps , 16 Mbps , or 32 Mbps. For Facebook live broadcasting, it’s suggested to choose less than 4Mbps to ensure smooth streaming.

RTSP

To use RTSP player connecting to the camera, please enter the RTSP URL which displays on the web in your application such as VLC, PotPlayer, or Quick Time.

Select On / Off (default) to enable/disable the RTSP/RTMP function.

Select On / Off (default) to enable/disable password requirement while opening RTSP.

[Notes]

• The account name is “admin”.
• If you enable USB and RTSP streams at the same time, it takes around 4 to 5 seconds to display images while switching video on/off or resolution.
• If 4K resolution is selected for the USB streaming or RTSP streaming, the HDMI Out functions will be disabled.
• When either USB or HDMI streaming is on, to optimize the bandwidth, the RTSP frame rate or resolution will be automatically adjusted by

Set RTSP Access Password

3. If you want to change the password, click the Set Password button in the Set RTSP Access Password Input a new password and click Change to save the password.

RTMP

Set up for uploading the camera’s live view to the broadcasting platform (e.g. YouTube). Select Video Format > RTSP and RTMP.

1. Go to Video Format > RTSP and RTMP , and select On in the RTSP and RTMP
2. Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server URL and Stream Key
3. In the Start Using RTMP field, click Start to start uploading the live video of the camera to the broadcasting
4. Click Stop to stop uploading the live

Network Settings

Hostname

User can set a hostname. The hostname only number and alpha allowed. Select Network > Hostname. Click pencil icon to enter hostname.

DHCP

Enable DHCP function.
Select Network > DHCP. A message is shown and clicks Continue to confirm.

Static IP

Assign a fixed IP address to the camera.

1. Select Network > Static.
2. Click pencil icon and enter the IP Address , Gateway , NetMask , and DNS in the corresponding
3. Select Confirm to complete the

System Settings

Language

Select the language of the system.
Select System > Language > English , Traditional Chinese , or Japanese.

Firmware Update

Update the camera’s firmware.
Select System > FW Update > Auto Update or Manual Update.

• Auto Update: The system will check firmware version from AVer server and request to
• Manual Update: To update the firmware from specific After updating, the camera will reboot and the connection will be lost. Please wait for few minutes and always keep the power cable connected. If unplugging the power during this process, it will cause damage of the device.

Factory Default

**** Reset the camera back to factory default setting.

1. Select System > Factory Default > Reset.
2. User can choose to keep current IP address/Web access password or back to
3. Select Continue to reset back to factory

[Note] When factory default is activated, the password of Webpage login will not be set to default. For security concerns, to reset password of webpage access, please download PTZApp 2 to reset it.

Camera Reboot

Restart the camera manually.

1. Select System > Camera Reboot > Reboot.
2. Select Continue to reboot the

Change Password

** Change the web login password. The default password is “ aver4321** ”.

1. Select System > Change Password > Change WEB Access Password.
2. Enter the old account and Select Continue.
3. Enter the new account and Select Continue to save the new setting.
4. If users forget the password and want to revert back to the default password, please use PTZApp 2 to reset

Trouble Shooting

Output log to save in local PC.

[Note] Only available on PTZApp 2.

1. Select System > Trouble Shooting > Start.
2. Select Output.

SSL Certificate

**** Import the SSL certificate from specific location.

1. Select System > SSL Certificate > Import.
2. Select the type by clicking “+”.
3. Direct the file
4. Select Import.

[Note] If you want to disable SSL certificate function, please use PTZApp 2 to switch off this function.

Date Format

Select the date format.
Select System > Date Format > yyyy-mm-dd , mm-dd-yyyy , or dd-mm-yyyy.

Time Format

Set up the time format.
Select System > Time Format > 24-Hour or 12-Hour.

Time Correction Mode

**** Adjust time automatically or manually.

Select System > Time Correction Mode > Auto or Manual.

• Auto: The system time will be set by NTP server on the network. Click the pencil icon of NTP Server and enter the URL of NTP server. Select the Time Zone. Select NTP Update to save Select Confirm to start auto time adjustment.

[Note] Our default NTP server is located in the USA. If this does not work in your country, please manually key in the desired NTP server.

• Manual: User can set up time Click the pencil icon and enter the Year , Month , Day , Hour , and Minute. Select Confirm to save the settings.

Allow Providing of anonymous usage data

You can enable this function to help AVer continuously improve our products and services. Please visit AVer’s privacy policy for more information. https://www.aver.com/privacy

Select System > Allow Providing of anonymous usage data > Off or On.

Information

Display the information of Model Name , Firmware Version , Serial Number , IP Address , and MAC Address.

Select System > Information.

PTZApp 2

In PTZApp 2, user can change the IP address setting of CAM570, configure the parameters of the camera, set up AI tracking functions and some advanced image settings, pan, tilt, and zoom the camera.

Install PTZApp 2

Please go to https://www.aver.com/download-center (Headquarters & Europe) or https://www.averusa.com/business/support/ (USA) to download the PTZApp 2. After downloading, double-click on the file and follow the on-screen instructions to complete the installation.

After installing the PTZApp 2, double-click on the PTZApp 2 icon to run the application.

[Note]

While installing PTZApp 2, if you refuse to install IP virtual streaming, Keystone Correction and Smart Gallery plug-in in your PC (illustrated as below), you will not be able to use these functions. To enable these functions, please reinstall PTZApp 2 for the necessary plug-in.

Use PTZApp 2 with USB Devices

![AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual

• Use PTZApp 2 with USB Devices](https://manuals.plus/wp- content/uploads/2023/03/AVer-COMCAM570-Dual-4K-Audio-Tracking-Camera-User- Manual-Use-PTZApp-2-with-USB-Devices-3.jpg) ![AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual
• Use PTZApp 2 with USB Devices](https://manuals.plus/wp- content/uploads/2023/03/AVer-COMCAM570-Dual-4K-Audio-Tracking-Camera-User- Manual-Use-PTZApp-2-with-USB-Devices-7.jpg) ![AVer COMCAM570 Dual 4K Audio Tracking Camera User Manual
• Use PTZApp 2 with USB Devices](https://manuals.plus/wp- content/uploads/2023/03/AVer-COMCAM570-Dual-4K-Audio-Tracking-Camera-User- Manual-Use-PTZApp-2-with-USB-Devices-11.jpg)

Use PTZApp 2 with a Virtual Stream

With this function, you can have a virtual meeting with only Ethernet connection and get rid of USB cable connection. Make sure the camera is connected with Ethernet and under the same subnetwork as the meeting room PC (e.g. NUC) and the RTSP function is enabled.

[Notes]

• This technology only transmits video, not audio
• Video latency may vary depending on CPU power (i5 or higher is recommended).
• For Virtual Stream function to work, the RTSP setting of the camera should be enabled. If you cannot activate the Virtual Stream function, please check whether the RTSP has been

Smart Gallery Operation

You can use the Smart Gallery function to increase the visibility of each participant in the meeting room. When operating Smart Gallery function, please don’t open camera view in any other applications.

[Notes]

• Make sure each person has certain distance to have better image
• To do any settings of the camera, click the Stop button to stop the Smart Gallery function and then go to the USB Devices Click Setting to configure camera settings.
• The Smart Gallery function supports up to 10-20 people, depending on different camera

Audio Setting

After enabling the Audio Tracking function, you can further set up the Audio Setting to avoid the camera from tracking to the sound from the audio-output devices rather than the live sound from the presenters or participants. The audio-output device could be a standalone speaker, PC, HDMI devices or speakers used to play the RTSP/RTMP streams.

To enable Audio Tracking function, please refer to Audio Tracking in the