G4RSTB 3 Gallon Rotating Brew Basket Sweet Tea Brewer

USER GUIDE
G4 Digital Sweet Tea Brewing System with Rotating Brew Basket

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READ AND SAVE THESE INSTRUCTIONS
NOTICE TO INSTALLER: Please leave this booklet with the machine.

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CONTENTS

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Contact Information
Wilbur Curtis Co., Inc. 6913 Acco Street | Montebello, CA 90640 US Phone: 323-837-2300 | Toll Free: 800-421-6150 Email: csrassistance@wilburcurtis.com | Web: www.wilburcurtis.com
‘PSUIFMBUFTUTQFDJmDBUJPOTBOEJOGPSNBUJPOHPUPXXXXJMCVSDVSUJTDPN 5PMM’SFF].POEBZ’SJEBZA.M. – 4:00 P.M. PT Email: techsupport@wilburcurtis.com
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UIFQSPEVDUTJMMVTUSBUFEQIPUPHSBQIFEJOUIJTHVJEFNBZWBSZTMJHIUMZGSPNUIFBDUVBMQSPEVDU

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070620A

KEY FEATURES/SPECIFICATIONS/SYSTEM REQUIREMENTS

FS9

Key Features
· Generation Four (G4) Digital Control Module ­ Large, 4.3″ touchscreen. Icon- driven interface streamlines operation. It provides precise control of all critical brewing functions.
· G4 Enhanced Tea Flavor and Clarity ­ With digital accuracy, two separate precision valves provide unsurpassed control over brewing and dilution cycle.
· Dual dilution spouts and rotating brew basket allow for easily brewing two batches of tea without moving dispensers.
· On-Screen Instructions ­ Provides fast, intuitive training; reduces service calls. · Program selectable for brewing regular or sweet tea. · Equipped with integral electric sweetener pump. · Built-in Self Diagnostic System ­ Includes real-time feedback of the brewing process and energy saving mode. · Industry’s most effective mineral tolerant design. · Encapsulated control boards ­ Protect against steam, water and impact.

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MODEL #

DESCRIPTION

PHASE

G4RSTB

Single, Sweet Tea Brewing System 1 PH

VOLTS 120 V

AMPS 13.8 A

HEATING CONFIG 1 X 1600 W

WIRE 2W + G

WATTS 1650 W

HERTZ 50/60 Hz

CAPACITY
12.0 gal/hr [45.4 l/hr]

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MODEL #

HEIGHT

G4RSTB

34.24″ [87.0 cm]

WIDTH
13.16″ [33.4 cm]

DEPTH
22.96″ [58.3 cm]

SHIP WEIGHT
48.0 lbs [21.8 kg]

SHIP CUBE
9.14 cu. ft. [0.26 m3]

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WATER CONNECTOR WATER PRESSURE

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20 – 90 psi [138 – 620 kPa]

MIN. FLOW RATE
1.0 gpm [3.8 lpm]

Following are the factory default settings for the brewer:
· Brew Temperature = 204°F (96°C) · Minimum Brew Temperature = 199°F (92°C) · Brew Volume = Large-Small · Energy Save Mode = Off

G4RSTB, KEY FEATURES/SPECS/SYSTEM REQUIREMENTS

041619B

IMPORTANT SAFEGUARDS

IS2

Symbols
This is the safety alert symbol. It is used to alert you to potential physical injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

DANGER – Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING – Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION – Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE – Indicates a situation which, if not avoided, could result in property damage. IMPORTANT – Provides information and tips for proper operation. SANITATION REQUIREMENTS

WARNING – 5IJTQSPEVDUDBOFYQPTFZPVUPDIFNJDBMTJODMVEJOH”DSZMBNJEFBOE#JTQIFOPM”

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which are known to the State of California to cause cancer and birth defects or other reproductive harm. ‘PSNPSFJOGPSNBUJPOWJTJUXXX18BSOJOHTDBHPW
Important Safeguards/Conventions
WARNING:
· Make sure that this appliance is installed and grounded according to the INSTALLATION /4536$50/4CZRVBMJmFEQFSTPOOFMCFGPSFBUUFNQUJOHUPVTFJU’BJMVSFUPGPMMPXUIF/45″–“50/ INSTRUCTIONS could result in personal injury or void the warranty.
· This appliance is designed for commercial use. Any service other than cleaning and preventive maintenance should be performed by an authorized Wilbur Curtis service technician.
· 5PSFEVDFUIFSJTLPGmSFPSFMFDUSJDTIPDL
%0/05PQFOUIFTFSWJDFQBOFMT5IFSFBSFOPVTFS serviceable parts inside.
· Keep hands, arms and other items away from hot surfaces of the unit during operation.
· Clean the appliance and any dispensers completelyCFGPSFVTJOHUIFNGPSUIFmSTUUJNFBDDPSEJOHUP the CLEANING INSTRUCTIONS. Clean them regularly as instructed in the CLEANING INSTRUCTIONS.
· Use this appliance only for its intended use, brewing/dispensing hot and/or cold beverages/water.
· This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
· Avoid spillage onto the power (mains) connector.

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IMPORTANT SAFEGUARDS

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CE Requirements
· This appliance must be installed in locations where it can be overseen by trained personnel.
· ‘PSQSPQFSPQFSBUJPO
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· This appliance is not suitable for outdoor use.
· 5IJTBQQMJBODFTIBMMOPUCFUJMUFENPSFUIBO¡GPSTBGFPQFSBUJPO
· “OFMFDUSJDJBONVTUQSPWJEFFMFDUSJDBMTFSWJDFBTTQFDJmFEJODPOGPSNBODFXJUIBMMMPDBMBOEOBUJPOBMDPEFT ‘PSTBGFVTF
BOBMMQPMFEJTDPOOFDUJPONVTUCFJODPSQPSBUFEJOUPUIFmYFEXJSJOHJOBDDPSEBODFXJUIUIF XJSJOHSVMFTPVUMJOFEJODMBVTFPG*&$GPSNFFUJOHUIFNJOJNVNFMFDUSJDBMTBGFUZPGUIJTTUBOEBSE
· This appliance must not be cleaned by water jet.
· 5IJTBQQMJBODFDBOCFVTFECZQFSTPOTBHFEGSPNZFBSTBOEBCPWFJGUIFZIBWFCFFOHJWFOTVQFSWJTJPOPS instruction concerning use of the appliance in a safe way and if they understand the hazards involved.
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TFOTPSZPSNFOUBMDBQBCJMJUJFT or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
· $IJMESFOVOEFSUIFBHFPGZFBSTTIPVMECFTVQFSWJTFEUPFOTVSFUIFZEPOPUQMBZXJUIUIFBQQMJBODF
· If the power cord is ever damaged, it must be replaced by the manufacturer or authorized service personnel with a special cord available from the manufacturer or its authorized service personnel in order to avoid a hazard.
· Machine must not be immersed for cleaning.
· $MFBOJOHBOEVTFSNBJOUFOBODFTIBMMOPUCFNBEFCZDIJMESFOVOMFTTUIFZBSFPMEFSUIBOZFBSTBOE supervised.
· This appliance is intended to be used in household and similar applications such as:
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­ bed and breakfast type environments.
· This appliance not intended to be used in applications such as:
­ farm houses
· Access to the service areas permitted by Authorized Service personnel only.
· 5IF”8FJHIUFETPVOEQSFTTVSFMFWFMJTCFMPXE#”

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INSTALLATION INSTRUCTIONS

II2

WARNING:OTUBMMBUJPOJTUPCFQFSGPSNFEPOMZCZBRVBMJmFEJOTUBMMFS
WARNING: Improper electrical connection may result in an electric shock hazard or damage the unit. This appliance must be properly grounded. NOTICE: DO NOT connect this appliance to a hot water supply. The water inlet valve is not rated for hot water. Do not exceed the maximum water pressure stated in the SPECIFICATIONS section.
IMPORTANT: Observe all governing codes and ordinances.
Installation Instructions
Installation Requirements · A secure surface capable of supporting the weight of the appliance.
· For units without an attached cord set attached or dual voltage units set up for use with 220 – 240 Volts: “QQSPQSJBUFMZTJ[FE
6-MJTUFE
HSPVOEJOHUZQFQPXFSDBCMFUPNFFUUIFFMFDUSJDBMTQFDJmDBUJPOTGPSUIF BQQMJBODFGZPVIBWFRVFTUJPOTBCPVUUIFDPSSFDUDBCMFTJ[FBOEMFOHUI
DPOTVMUBRVBMJmFEJOTUBMMFSGUIF appliance will be hard wired to a junction box, the power cable must be long enough so that the unit can be moved for cleaning underneath.
· “HSPVOEFEFMFDUSJDBMDPOOFDUJPOUPBOFMFDUSJDBMDJSDVJUUIBUNFFUTUIFFMFDUSJDBMTQFDJmDBUJPOTPGUIF appliance (see SPECIFICATIONS). The circuit must be protected by the appropriate sized circuit breaker. If you are not certain that the existing circuit meets the requirements for your unit, consult a licensed electrician.
· “XBUFSmMUSBUJPOTZTUFNJTSFRVJSFEUPNBJOUBJOUSPVCMFGSFFPQFSBUJPO8JMCVS$VSUJT$P
ODSFDPNNFOETB 8JMCVS$VSUJTBQQSPWFEXBUFSmMUFS4FFUIF$VSUJT&RVJQNFOU$BUBMPHGPSBGVMMMJOFPG8JMCVS$VSUJTBQQSPWFE XBUFSmMUFST
· 1PUBCMFXBUFSTVQQMZMJOFDPOOFDUJPOGSPNUIFXBUFSmMUFSDBQBCMFPGTVQQMZJOHUIFNJOJNVNnPXSBUFSFRVJSFE CZUIFTQFDJmDBUJPOT5IFXBUFSTVQQMZMJOFNVTUCFBCMFUPDPOOFDUUPUIFnBSFmUUJOHPOUIFCBDLPGUIF VOJU4FFUIFSPECIFICATIONS section for the correct size. The water line should also be capable of being controlled by a shut off valve. Do not connect the water line to a saddle valve or needle valve.
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1 A quick disconnect or additional coiled tubing (at least two times the depth of the appliance) is required so that it can be moved for cleaning underneath.
2 5IJTFRVJQNFOUJTUPCFJOTUBMMFEXJUIBEFRVBUFCBDLnPXQSPUFDUJPOUPDPNQMZXJUIBQQMJDBCMF federal, state and local codes.
8BUFSQJQFDPOOFDUJPOTBOEmYUVSFTEJSFDUMZDPOOFDUFEUPBQPUBCMFXBUFSTVQQMZTIBMMCFTJ[FE
installed and maintained in accordance with federal, state and local codes.

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‘PPE$PEFNBOVBM
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make sure that the installation is in compliance with the applicable plumbing/sanitation code for your area.

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/45″–“50//4536$50/4

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INSTALLATION INSTRUCTIONS
Installation
Leveling
WARNING: Use the leveling legs to level the brewer only. Do not use them to adjust brewer height. Do not extend them higher than necessary.
1 Position the brewer on the countertop. Level it left to right and front to back by turning the bottom of the legs.
Connect the Water Supply 2 Flush the water supply line prior to installation to
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3 $POOFDUUIFXBUFSTVQQMZMJOFUPUIFnBSFmUUJOHPO the back of the brewer. Leave the water supply valve closed until the power is connected.
Connect the Brewer Wiring Brewers With a Power Connector Mounted on the Back 4 Connect a C20 IEC power cord (not supplied)
compatible with the electrical outlet installed in the GBDJMJUZBOEUIBUNFFUTTQFDJmDBUJPOT

Brewers With a Strain Relief Mounted on the Back
5 Remove the front panel.
6 Loosen the strain relief on the back of the brewer.
7 On dual voltage units being operated at 220-240 Volts (nominal) disconnect the existing power cable from the terminal block and remove. Disconnect and cap the jumper wire between the “C” and “N” terminals on the terminal block.
8 Feed the 220-240 Volt power cable into the brewer. The brewer may be wired for connection directly to a junction box or (if local ordinances permit) for use with a power plug that connects to an electrical outlet meeting the brewer SPECIFICATIONS.
9 Connect the wires on the power cable to the terminal block inside the brewer.
10 Tighten the strain relief and replace the front panel.
DECANTER/DISPENSER BREWERS, INSTALLATION INSTRUCTIONS

Front panel

Style varies
Terminal block

II8
or
081519C

INSTALLATION INSTRUCTIONS
Connect the Brewer Wiring (cont.) 11 If the power cord will be connected directly to the
junction box, connect the power cable wires to the terminals in the junction box. See the ELECTRICAL SCHEMATIC for the power supply requirements.
WARNING: Turn off power to the junction box at the circuit breaker panel before connecting the power cable to the brewer. Lock out and tag the circuit breaker.
Brewers That Come With A Cord Attached
12 If not already installed, install the appropriate type of power plug for your locality. Consult local electrical codes to determine the approved type of power plug for your region.

II8
Power cable from brewer

Connect the Bag-in-Box (BIB) Sweetener Units Equipped for Brewing Sweet Tea Only
13 Connect two bag-in-box (BIB) sweeteners to the brewer sweetener supply hoses as instructed in the OPERATING INSTRUCTIONS section. Connecting two bags allows the brewer to continue operating if one bag runs out. The length of the tubing from the transfer valve to each bag-in-box connector is should be 1 ft. (30.5 cm) to 3 ft. (91.4 cm). The total length of tubing from each bag-in-box connector to the brewer can be up to 6 ft. (183 cm) under optimal conditions.
Power Up the Brewer
14 Turn on the water supply valve.
15 On units with a power plug, connect it to the appropriate electrical outlet.
WARNING: Connect the power cord only to the appropriate type and size electrical outlet. If it is not compatible, either have the cord replaced or have the electrical outlet upgraded by a licensed electrician. Do not use an extension cord. Do not use a power cord/plug that is damaged.
DECANTER/DISPENSER BREWERS, INSTALLATION INSTRUCTIONS

081519C

INSTALLATION INSTRUCTIONS

II8

Power Up the Brewer (cont.)
16 Make sure that the circuit breaker supplying power to the unit is on.
17 Turn the toggle switch on the back of the brewer to the 0/QPTJUJPO5IFXBUFSUBOLXJMMTUBSUUPmMM8IJMFUIF UBOLJTmMMJOH
JOTQFDUUIFXBUFSTVQQMZMJOFGPSMFBLT
18 When the water in the tank rises to the correct level, the heating elements will turn on automatically. Depending on the incoming water temperature and the electrical TQFDJmDBUJPOT
UIFXBUFSUBOLUZQJDBMMZSFRVJSFTUP minutes to reach the factory set operating temperature. When the water has heated, Ready to brew will be displayed on the LCD screen.
IMPORTANT: When operating the brewer at higher elevations, reduce the factory set operating temperature (204°F/96°C) by 2°F/1°C for each 1000 ft. (300 m) of elevation above 2000 ft. (600 m). See PROGRAMMING GUIDE.
19 Perform a brew cycle of a least 12 oz. (350 ml) to purge any remaining air from the system. See OPERATING INSTRUCTIONS. During the initial brew cycle and XIFOFWFSUIFmMUFSJTSFQMBDFE
ZPVNBZIFBSUIF TPVOETPGBJSCFJOHQVSHFEGSPNUIFmMUFS
UVCJOHBOE water tank.
20 *GUIFVOJUJTFRVJQQFEXJUIBIPUXBUFSGBVDFU
mMMB coffee cup with hot water to purge air from the hot water line.

DECANTER/DISPENSER BREWERS, INSTALLATION INSTRUCTIONS

081519C

OPERATING INSTRUCTIONS

OI5

Brewing Instructions
WARNING – TO AVOID SCALDING, AVOID SPLASHING. Keep body parts clear of the brewer during brewing. Do not remove the brew basket while “Brewing” appears on the display. WARNING – DO NOT refrigerate unused tea overnight for later consumption.
The G4 Tea Brewer is factory preset for optimal performance.

TEA DISPENSER

1 The brewer should be on. $POmSNUIJTBUUIFSFBSUPHHMF switch. “Ready to brew”
should be on the display.

2 Remove/open the lid from an empty tea dispenser and position it on the brew deck. Center it under either the left or right dilution spout.

3 *OTFSUBDMFBOQBQFSmMUFSJOUP the brew basket. Fill with the
proper amount of leaf tea. -FWFMUIFUFBJOUIFmMUFS

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4 4MJEFUIFmMMFECSFXCBTLFU into the brew rails under the control panel. Slide it all the way back until it stops. Rotate the brew basket to EJSFDUUIFnPXJOUPUIFMFGUPS right tea dispenser.

5 )PMEZPVSmOHFSPOUIF appropriate brew icon. As soon as you hear the click of the brew valve, lift your mOHFS#SFXJOHXJMMCFHJO

6 If a keypad appears on the display, the brew code feature is enabled (default is off). Brewing will start immediately after you enter the brew code. See the PROGRAMMING GUIDE to set up/disable the brew code.

The brewer will brew coffee or tea based on the settings programmed into the universal control module (UCM). To change the settings, see the PROGRAMMING GUIDE.

G4RTB/G4RSTB, OPERATING INSTRUCTIONS

082216NC

OPERATING INSTRUCTIONS
Sweetener Bag-in-Box BIB Replacement/Connection Instructions
The sweet tea mixing system is designed to provide continuous operation, provided that two BIBs are always connected. When one BIB becomes empty, the system automatically switches over to the other one. Replace empty BIBs immediately to assure continuous operation.

OI14

Pull plunger out before removal

1 Release the quick connect/ disconnect connector (QCD) by pulling up on the hose and cap assembly on the opposite side. The plunger will pop up in the center of the QCD.

2 Slide the QCD sideways off of the BIB spout.

3 Place the new BIB container on the rack and remove the cardboard spout cover.

4 Pull off the shipping cap that covers the spout on the bag.

5 Place the QCD next to the spout, then slide sideways until it stops.

6 Push in on the QCD plunger until it snaps into place.

The brewer will prime the new bag and begin to use the contents when the other bag runs out of sweetener. If the hoses are empty (for example on new units), place a container under the brew basket and press the PRIME button until sweetener comes out of the spout.

SWEETENER REPLACEMENT/CONNECTION, OPERATING INSTRUCTIONS

100117A

CLEANING INSTRUCTIONS

CI1

WARNING: HOT SURFACES – To avoid injury, allow the brewer and dispenser(s) to cool before cleaning. NOTICE – Do not use cleaning liquids, compounds or powders containing chlorine (bleach) or corrosives. 5IFTFQSPEVDUTQSPNPUFDPSSPTJPOBOEXJMMEBNBHFUIFmOJTIFT USE OF THESE PRODUCTS WILL VOID THE WARRANTY.
Cleaning The Brewer – Daily
WARNING: DO NOT immerse the brewer in water or any other liquid.
The brewer should be OFF.5VSOUIFCSFXFSPGGCZnJQQJOHUIFSFBSUPHHMFTXJUDIUPUIF0”QPTJUJPO 1 Remove the dispenser(s). Wipe exterior brewer surfaces with a damp cloth to remove spills and debris. 2 Remove the brew basket(s) and clean them in a mild detergent solution. Use a soft bristled brush for hard to
clean areas. Rinse with clean water, then dry. 3 Wipe the spray head area with a cloth soaked in a mild detergent solution. Rinse with a cloth soaked with
clean water removing any residual detergent. Use a clean, soft cloth to dry. 4 Dump out the drip tray(s) (if applicable). Rinse with clean water, then dry with a soft, clean cloth.
Cleaning The Brewer – Weekly
The brewer should be OFF.5VSOUIFCSFXFSPGGCZnJQQJOHUIFSFBSUPHHMFTXJUDIUPUIF0”QPTJUJPO 1 Remove the spray head(s), unscrewing counterclockwise from the dome plate. 2 Thoroughly clean and rinse the dome plate area. 3 Clean the brew basket rails with a brush soaked with a mild detergent solution. Rinse the area with a cloth
soaked with clean water, removing any residual detergent. 4 Dry the area with a soft, clean cloth. 5 Reattach the spray head(s).

BREWERS – GENERIC, CLEANING INSTRUCTIONS

080416B

CLEANING INSTRUCTIONS

CI8

Sweet Tea Mixing System Cleaning and Sanitizing (Weekly)
Use a concentrated sanitizing-cleaning solution to simplify the cleaning procedure. This procedure requires a TPMVUJPOPGXBSNXBUFSBOEBHSBOVMBUFE
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DPOOFDUPSTGSPNUIFTXFFUFOFSCBHJOCPY ##
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1VMMUIFDBQTPGGPGUIF2$%TBOEJNNFSTFUIFN in the container containing the sanitizing-cleaning solution.
3 1MBDFBMBSHF
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4 1SFTTUIF13.&CVUUPOVOUJMTBOJUJ[JOHDMFBOJOH solution is coming out of the spout instead of sweetener.
5 1VTIEPXOPSQVMMVQPOUIFLOPCPOUIFUPQ of the transfer valve until the arrow changes EJSFDUJPO TFFEJBHSBN
1VTIUIF13.&CVUUPO VOUJMUIFSFNBJOJOHTXFFUFOFSIBTCFFOQVSHFE from the hose system.
6 “MMPXUIFCSFXFSUPTJUGPSUIFBNPVOUPGUJNF TQFDJmFECZUIFTBOJUJ[FSDMFBOFSNBOVGBDUVSFS XJUIUIFDMFBOJOHTPMVUJPOJOUIFTXFFUFOFSIPTFT lines.
‘MVTIUIFTZTUFNCZmMMJOHBPOFHBMMPODPOUBJOFS XJUIDMFBO
XBSNXBUFS OPDMFBOJOHTPMVUJPO
1SFTTUIF13.&CVUUPOVOUJMPOMZDMFBSXBUFS comes out of the system.
8 1VTIEPXOPSQVMMVQPOUIFLOPCPOUIFUPQ of the transfer valve until the arrow changes EJSFDUJPO1VTIUIF13.&CVUUPOBHBJOVOUJMUIF SFNBJOJOHDMFBOFSIBTCFFOnVTIFEPVUPGUIF hose system.
9 3FNPWFUIF2$%TGSPNUIFCVDLFUDPOUBJOJOHUIF hot water and replace the caps. Reconnect the 2$%TUPUIF##QSPEVDUCBHT
1SFTTUIF13*.&CVUUPOVOUJMTXFFUFOFSJTDPNJOH out of the dilution spout.
%JTDBSEUIFTPMVUJPOUIBUIBTQPVSFEJOUPUIF DPOUBJOFSPOUIFCSFXEFDL

Dilution spout
Container to catch
used solution

To transfer valve
Sweetener pump

Cap QCD
Mix sanitizercleaner in 1 Gal. of hot water

Sanitizing and Cleaning – Steps 1 to 6

Knob

Transfer valve
Transfer Valve

Sweetener hose assembly

Container to catch
used solution

Hot rinse water

Rinsing – Steps 7 to 11

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CLEANING INSTRUCTIONS

Cleaning the Tea Dispenser (Daily)
The following cleaning process requires a mild solution of dish-washing detergent and warm water, and One-Pro #FWFSBHF&RVJQNFOU$MFBOFS $VSUJT1/8$
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Container 1SFQBSFBNJMETPMVUJPOPGEFUFSHFOUBOEXBSNXBUFS
Remove the dispenser from the brewer and remove the MJE3JOTF
Wash8JQFUIFFYUFSJPSTVSGBDFTXJUIBTQPOHFBOE UIFEFUFSHFOUTPMVUJPOUPSFNPWFTQJMMTBOEEFCSJT6TF the detergent solution and a soft bristled brush to wash UIFJOTJEFPGUIFDPOUBJOFS
3 Rinse3JOTFXJUIDMFBO
XBSNXBUFS
4 Sanitize’JMMUIFDPOUBJOFSUPUIFUPQXJUI0OF1SP DMFBOJOHTPMVUJPO
NJYFEBTTQFDJmFEBCPWF”MMPX UIFNJYUVSFUPTPBLGPSNJOVUFT
UIFOESBJO’JMMUIF DPOUBJOFSUPUIFUPQXJUIXBSNDMFBOXBUFS
UIFOESBJO’JMM XJUIXBUFSBOEESBJOBTFDPOEUJNF
Disassemble the faucet – Unscrew the faucet assembly GSPNUIFEJTQFOTFS5IFO
VOTDSFXUIFIBOEMFCPOOFU BTTFNCMZGSPNUIFUPQPGUIFGBVDFUBOESFNPWF*OTQFDU UIFTFBUDVQGPSXFBS3FQMBDFUIFTFBUDVQJGJUJT EBNBHFE
6 Air Dry – Turn the container upside down and allow to BJSESZ
Faucet, Lid and Drip Tray Wash – Wash the lid, drip tray and faucet parts with the
EFUFSHFOUTPMVUJPO
Rinse – Thoroughly rinse all parts with clean, warm XBUFS
Sanitize – After rinsing, place the faucet parts in One1SPTPMVUJPO
NJYFEBTTQFDJmFEBCPWF
BOEBMMPXUIFN UPTPBLGPSNJOVUFT
Air Dry3FNPWFUIFQBSUTGSPNUIFTBOJUJ[FS
SJOTF UIFNPGGUIPSPVHIMZ
BOEBMMPXUIFNUPBJSESZ
3FBTTFNCMF8IFOESZ
SFBTTFNCMFUIFIBOEMFCPOOFU )BOEUJHIUFOUIFIBOEMFCPOOFUPOUPUIFUPQPGUIFGBVDFU BTTFNCMZ)BOEUJHIUFOUIFGBVDFUBTTFNCMZPOUPUIF EJTQFOTFSPVUMFU
TEA DISPENSER, CLEANING INSTRUCTIONSø

Handle Bonnet
Seat cup Faucet

WASH

RINSE

SANITIZE

CI6
B

PROGRAMMING GUIDE

PG36

Touchscreen Control Module Overview
5IFUPVDITDSFFOUVSOTPOXIFOFWFSUIFSFBSUPHHMFTXJUDIJTPO5IFTZNCPMCVUUPOTPOUIFTDSFFODPOUSPM PQFSBUJPOBOEQSPHSBNNJOH1SFTTJOHUIFPOTDSFFOTZNCPMTBOECVUUPOTXJUIZPVSmOHFSUJQBDUJWBUFTUIFWBSJPVT functions. The default screen, as well as additional control buttons are shown below.
There are two methods for changing the default settings on G4 brewers. The settings can be programmed NBOVBMMZVTJOHUIFCSFXFSUPVDITDSFFO TFFCFMPX

PSBVUPNBUJDBMMZVTJOHUIF64# 6OJWFSTBM4FSJBM#VT
EBUB port on the side of the brewer (see Automatic Programming – USB).

Status lights

Display view varies with model

Brew Button

Control symbols – all symbols may not be present at the same time

Home

Undo

Manual Programming Mode

Curtis logo

Scroll left/right

Return to previous

1 5BQUIF XIJUF
$VSUJTMPHPPOUIFUPVDITDSFFOmWF
UJNFTUPFOUFSQSPHSBNNJOHNPEF

2 The ACCESS CODE screen will appear. The default pass code is 1 2 3 4. Once the code is entered, press OK. The MAIN MENU screen will appear. The access code can be reset in the Control Settings sub-menu, under Passwords.
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3 The MAIN MENU screen contains a series of sub-
NFOVJDPOT5IFJDPOTWBSZCBTFEPOUIFNPEFM selected under the Model Select sub-menu. For
UIFCSFXFSUPPQFSBUFQSPQFSMZ
UIFNPEFMTFMFDUFE must match the model series on the brewer model
OVNCFSMBCFMBGmYFEUPUIFPVUTJEFPGUIFNBDIJOF

NC

PROGRAMMING GUIDE

PG36

Manual Programming Mode (cont.)
4IPXOCFMPXBOEPOUIFGPMMPXJOHQBHFTBSFUIFTVCNFOVTBWBJMBCMFGPSUIFQSPHSBNNJOH.”*/.&/65IF JDPOTBOEQSPHSBNNJOHPQUJPOTUIBUBQQFBSWBSZCBTFEPOUIFCSFXFSNPEFMTFMFDUFEVOEFS.PEFM4FMFDU

Tea Recipes

Control Settings

Brew Settings

Model Select

Settings Summary

Exit

Standard-Purple Standard-Gray Standard-Amber Tropical-Purple Tropical-Gray 76/308-Purple
76/308-Gray

Temperature Settings Quality Timer
Energy Savings Sounds
Diagnostics Display Settings Preventative Maintenance
Brew Counter Passwords
Master Reset Regional Settings

By Volume By Time
Dilution by Volume Dilution by Time Dilution Delay Dilution Stir Fast-Brew Pulses Drip-Out Sweetener
Sweet tea models only.

Coffee

Tea

Combo

Tea/IC-1Batch** Tea/IC-2Batch Tea/IC-3Batch Tea/IC-4Batch Tea-Sweet Dual- Dilution Dual-Sweet

Full Only Full & Half

**Only models covered by this user guide are shown.

Recipes Menu
4FMFDUGSPNUIFGPMMPXJOHUFBUZQFT4UBOEBSE1VSQMF
4UBOEBSE(SBZ
4UBOEBSE”NCFS
5SPQJDBM1VSQMF
5SPQJDBM (SBZ
1VSQMFPS(SBZ5IFGBDUPSZEFGBVMUTFUUJOHJT4UBOEBSE1VSQMF4FMFDUJOHUIFUFBUZQFTFUT UIFUFNQFSBUVSFBOEWBSJPVTCSFXTFUUJOHTGPSUIFCSFXFS
TIPXOJOUIFBrew SettingsTFDUJPO
UPUIFGBDUPSZ SFDPNNFOEFETFUUJOHTGPSUIFUZQFPGUFBCFJOHCSFXFE*GEFTJSFE
UIFJOEJWJEVBMCSFXTFUUJOHTNBZCF DIBOHFEPODFUIFUFBUZQFJTTFMFDUFEUPNFFUZPVSCSFXJOHOFFET

IMPORTANT:*GZPVDIBOHFBOZPGUIFCSFXFSTFUUJOHTPOUIFGPMMPXJOHQBHFT
TPNFPSBMMPGUIFNNBZCF NPEJmFEJGZPVDIBOHFUIFUFBUZQFBGUFSXBSEVTJOHUIF3FDJQFTNFOV

Standard Purple Standard Gray Standard Amber Tropical Purple Tropical Gray 76/308 Purple
76/308Gray

Temperature 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 196°F/91°C 196°F/91°C

Recipe Default Brew Settings All Full Batch, except Tea-Sweet and Dual-Sweet

Tea by Volume Tea by Time Tea Dilution Volume Tea Dilution Time

128 oz./3.8 L 5 min. 10 sec.

256 oz./7.6 L

3 min. 59 sec.

128 oz./3.8 L 4 min. 27 sec.

256 oz./7.6 L

3 min. 59 sec.

128 oz./3.8 L 4 min. 45 sec.

256 oz./7.6 L

3 min. 59 sec.

96 oz./2.8 L 3 min. 52 sec.

276 oz./8.2 L

4 min. 18 sec.

96 oz./2.8 L 3 min. 20 sec.

276 oz./8.2 L

4 min. 18 sec.

76 oz./2.2 L 3 min. 04 sec.

308 oz./9.1 L

4 min. 48 sec.

76 oz./2.2 L 2 min. 39 sec.

308 oz./9.1 L

4 min. 48 sec.

Tea Dilution Delay 30 sec. 30 sec. 30 sec. 9 min. 9 min. 4 min. 4 min.

Tea Dilution Stir ON ON ON OFF OFF OFF OFF

Standard Purple Standard Gray Standard Amber Tropical Purple Tropical Gray 76/308 Purple
76/308Gray

Temperature 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 196°F/91°C 196°F/91°C

Recipe Default Brew Settings All Half Batch, except Tea-Sweet and Dual-Sweet

Tea by Volume Tea by Time Tea Dilution Volume Tea Dilution Time

64 oz./1.9 L 2 min. 35 sec.

128 oz./3.8 L

1 min. 59 sec.

64 oz./1.9 L 2 min. 13 sec.

128 oz./3.8 L

1 min. 59 sec.

64 oz./1.9 L 2 min. 22 sec.

128 oz./3.8 L

1 min. 59 sec.

48 oz./1.4 L 1 min. 56 sec.

138 oz./4.1 L

2 min. 09 sec.

48 oz./1.4 L 1 min. 40 sec.

138 oz./4.1 L

2 min. 09 sec.

38 oz./1.1 L 1 min. 32 sec.

154 oz./4.6 L

2 min. 24 sec.

38 oz./1.1 L 1 min. 19 sec.

154 oz./4.6 L

2 min. 24 sec.

Tea Dilution Delay 30 sec. 30 sec. 30 sec. 4 min. 4 min. 2 min. 2 min.

Tea Dilution Stir ON ON ON OFF OFF OFF OFF

continued…

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PROGRAMMING GUIDE

PG36

Recipes Menu (cont.)

Standard Purple Standard Gray Standard Amber Tropical Purple Tropical Gray 76/308 Purple
76/308Gray

Temperature 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 196°F/91°C 196°F/91°C

Recipe Default Brew Settings Tea-Sweet and Dual-Sweet, Full Batch

Tea by Volume Tea by Time Tea Dilution Volume Tea Dilution Time

128 oz./3.8 L 5 min. 10 sec.

256 oz./7.6 L

3 min. 14 sec.

128 oz./3.8 L 4 min. 27 sec.

256 oz./7.6 L

3 min. 14 sec.

128 oz./3.8 L 4 min. 45 sec.

256 oz./7.6 L

3 min. 14 sec.

96 oz./2.8 L 3 min. 52 sec.

276 oz./8.2 L

3 min. 33 sec.

96 oz./2.8 L 3 min. 20 sec.

276 oz./8.2 L

3 min. 33 sec.

76 oz./2.2 L 3 min. 04 sec.

308 oz./9.1 L

4 min. 03 sec.

76 oz./2.2 L 2 min. 39 sec.

308 oz./9.1 L

4 min. 03 sec.

Tea Dilution Delay 30 sec. 30 sec. 30 sec. 9 min. 9 min. 4 min. 4 min.

Tea Dilution Stir ON ON ON OFF OFF OFF OFF

Standard Purple Standard Gray Standard Amber Tropical Purple Tropical Gray 76/308 Purple
76/308Gray

Temperature 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 204°F/96°C 196°F/91°C 196°F/91°C

Recipe Default Brew Settings Tea-Sweet and Dual-Sweet, Half Batch

Tea by Volume Tea by Time Tea Dilution Volume Tea Dilution Time

64 oz./1.9 L 2 min. 35 sec.

128 oz./3.8 L

1 min. 36 sec.

64 oz./1.9 L 2 min. 13 sec.

128 oz./3.8 L

1 min. 36 sec.

64 oz./1.9 L 2 min. 22 sec.

128 oz./3.8 L

1 min. 36 sec.

48 oz./1.4 L 1 min. 56 sec.

138 oz./4.1 L

1 min. 46 sec.

48 oz./1.4 L 1 min. 40 sec.

138 oz./4.1 L

1 min. 46 sec.

38 oz./1.1 L 1 min. 32 sec.

154 oz./4.6 L

2 min. 01 sec.

38 oz./1.1 L 1 min. 19 sec.

154 oz./4.6 L

2 min. 01 sec.

Tea Dilution Delay 30 sec. 30 sec. 30 sec. 4 min. 4 min. 2 min. 2 min.

Tea Dilution Stir ON ON ON OFF OFF OFF OFF

Control Settings Menu Temperature – TFUTUIFCSFXJOHUFNQFSBUVSFPGUIFXBUFSIFMEJOUIFXBUFSUBOL5IFGBDUPSZEFGBVMUTFUUJOHJT ‘¡$5IFTFUUJOHSBOHFJT’UP’ ¡$UP¡$

Quality Timer – BOBVEJPBOEWJTVBMBMBSNUIBUOPUJmFTUIFVTFSUIBUUIFUFBJTOPMPOHFSGSFTI5IFGBDUPSZ EFGBVMUTFUUJOHJT%JTBCMFE8IFO&OBCMFE
BOBMBSNTPVOETBOEi#3&8’3&4)5&”wBQQFBSTPOUIFEJTQMBZ XIFOUIFUJNFSIBTFYQJSFE5IFTFUUJOHSBOHFJTNJOVUFTUPIPVST
Energy Save Mode – TBWFTFOFSHZEVSJOHQFSJPETPGOPOVTF5IFGBDUPSZEFGBVMUTFUUJOHJT/P$IBOHF FOFSHZTBWFSPGG
5IFTFUUJOHPQUJPOTBSF/P$IBOHF
UVSOPGGUIFIFBUJOHFMFNFOUBGUFSGPVSIPVSTPGOPOVTF PSSFEVDFUIFIFBUJOHFMFNFOUUFNQFSBUVSFUP¡’ ¡$
BGUFSGPVSIPVSTPGOPOVTF
Sounds – UVSOTUIFCFFQFSIFBSEFBDIUJNFBCVUUPOJTQSFTTFE
POPSPGG5IFGBDUPSZEFGBVMUTFUUJOHJT0O
Diagnostics – SVOTUIFTZTUFNBVUPUFTU4FFUIFTroubleshooting Guide for more details.

Display Settings
· Brew Timer – UVSOTUIFCSFXUJNFSPOUIFEJTQMBZPOBOEPGG5IFGBDUPSZEFGBVMUTFUUJOHJT4IPX · Quality Timer – UVSOTUIFRVBMJUZUJNFSEJTQMBZPOBOEPGG5IFGBDUPSZEFGBVMUTFUUJOHJT)JEF · Rinse Server Message – UVSOTUIFi3JOTF4FSWFSCFGPSF#SFXJOHwNFTTBHFEJTQMBZPOBOEPGG5IF
GBDUPSZEFGBVMUTFUUJOHJT4IPX · Iced Coffee Icon (units equipped for iced coffee) – replaces the iced tea icon in the lower right
DPSOFSPGUIFEJTQMBZXJUIUIFJDFEDPGGFFJDPO5IFGBDUPSZEFGBVMUTFUUJOHJTJDFEUFB · Display Name – DIBOHFTUIFDPNQBOZOBNFUIBUBQQFBSTPOUIFEJTQMBZ5IFGBDUPSZEFGBVMUTFUUJOH
is blank. · Screen saver – UVSOTUIFEJTQMBZTDSFFOTBWFSPOBOEPGG5IFGBDUPSZEFGBVMUTFUUJOHJT0GG
continued…

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PROGRAMMING GUIDE

PG36

Control Settings Menu (cont.)
Preventive Maintenance · Maintenance Interval – UVSOTPOPGGBOEBEKVTUTUIFQSFWFOUJWFNBJOUFOBODFCSFXNPOJUPS5IF GBDUPSZEFGBVMUTFUUJOHJT%JTBCMFE8IFO&OBCMFE
UIF6$.NFBTVSFTUIFOVNCFSPGHBMMPOTCSFXFE CFGPSFUIFNBJOUFOBODFSFNJOEFSBQQFBSTPOUIFEJTQMBZ5IFTFUUJOHSBOHFJTUPHBMMPOT
MJUFST
· Service Telephone Number – TFUTUIFTFSWJDFQIPOFOVNCFSUIBUBQQFBSTPOUIFEJTQMBZXIFOUIF 6$.EFUFDUTBOFSSPSDPOEJUJPO5IFGBDUPSZEFGBVMUJT
Brew Counter – 8IFOBDDFTTFE
UIJTGFBUVSFEJTQMBZTUIFUPUBMOVNCFSPGCSFXDZDMFTBOEUIFSFTFUUBCMF CSFXDZDMFDPVOUFS OVNCFSPGCSFXDZDMFTTJODFMBTUSFTFU

Passwords
· Programming Password – DIBOHFTUIFQSPHSBNNJOHNFOVQBTTXPSE”MXBZTBDUJWF5IFGBDUPSZ default is 1234.
· Brew Password – turns the brew access password feature on and off and is used to create the brew QBTTXPSE5IFGBDUPSZEFGBVMUTFUUJOHJT%JTBCMFE5IJTGFBUVSFQSFWFOUTCSFXJOHCZVOBVUIPSJ[FE QFSTPOT8IFO&OBCMFE
BOBDDFTTDPEFLFZQBEBQQFBSTPOUIFTDSFFOXIFOUIFCSFXCVUUPOJT pressed. The correct access code must be entered before brewing will proceed.
· USB Password – UVSOTUIF64#TDSFFOBDDFTTQBTTXPSEPOBOEPGGBOEJTVTFEUPDSFBUFUIF 64#BDDFTTQBTTXPSE5IFGBDUPSZEFGBVMUTFUUJOHJT%JTBCMFE5IJTGFBUVSFQSFWFOUTBDDFTTCZ VOBVUIPSJ[FEQFSTPOTUPUIF64#QSPHSBNNJOHTDSFFOT8IFO&OBCMFE
BOBDDFTTDPEFLFZQBE BQQFBSTPOUIFTDSFFOXIFOUIFVTFSBUUFNQUTUPBDDFTTUIF64#NFOVT
Master Reset – SFTFUTUIFCSFXFSVOJWFSTBMDPOUSPMNPEVMF 6$.
UPUIFGBDUPSZEFGBVMUTFUUJOHT
Regional Settings · SI/US – TXJUDIFTUIFCSFXFSVOJUTFUUJOHTCFUXFFO64BOENFUSJD5IFGBDUPSZEFGBVMUTFUUJOHJT64 · Language – DIBOHFTUIFMBOHVBHFUIBUBQQFBSTPOUIFEJTQMBZ5IFGBDUPSZEFGBVMUTFUUJOHJT&OHMJTI
Brew Settings Menu 8IFOZPVmSTUFOUFSUIF#SFX4FUUJOHTQSPHSBNNJOHNFOV
ZPVXJMMCFBTLFEUPTFMFDU QSFTT
B#3&8CVUUPOUP DIBOHFUIFTFUUJOHTGPS5PQSPHSBNNPSFUIBOPOF#3&8CVUUPO
mOJTIQSPHSBNNJOHUIFmSTU
UIFOreenter the Brew Settings menu to program the second.
Tea by Volume – BEKVTUTUIFWPMVNFCSFXFE4FFUIFRecipesTFDUJPOGPSUIFGBDUPSZEFGBVMUWBMVFT8JUI BEJTQFOTFSJOQMBDF
QSFTT45″35UPCFHJO8IFOUIFEFTJSFEWPMVNFJTSFBDIFE
QSFTT45015IFCSFX WPMVNFJTOPXTFU
Tea by Time – BEKVTUTUIFBNPVOUPGDPGGFFCSFXFECZUJNFSBUIFSUIBOCZWPMVNF4FFUIFRecipes section GPSUIFGBDUPSZEFGBVMUWBMVFT5IFTFUUJOHSBOHFJTTFDPOETUPNJOVUFT
Tea Dilution Volume – TFUTUIFUFBEJMVUJPOWPMVNF4FFUIFRecipesTFDUJPOGPSUIFGBDUPSZEFGBVMUWBMVFT
Tea Dilution Time – sets the amount of tea dilution according to time. See the RecipesTFDUJPOGPSUIFGBDUPSZ EFGBVMUWBMVFT5IFTFUUJOHSBOHFJTTFDPOETUPNJOVUFT
Tea Dilution Delay – TFUTUIFEFMBZVOUJMUFBEJMVUJPOCFHJOT4FFUIFRecipesTFDUJPOGPSUIFGBDUPSZEFGBVMU WBMVFT5IFTFUUJOHSBOHFJTTFDPOETUPNJOVUFT
continued…

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PROGRAMMING GUIDE

PG36

Brew Settings Menu (cont.) Tea Dilution Stir – turns the dilution stir feature On and Off. See the RecipesTFDUJPOGPSUIFGBDUPSZEFGBVMU settings.
Tea Fast Brew – UVSOTGBTUCSFX0OBOE0GGBOEBEKVTUTUIF%FMBZ5JNFXIFOTFUUP0OG0OJTTFMFDUFE
UIF %FMBZ5JNFTDSFFOXJMMBQQFBS
Tea Pulse Brew – UVSOTQVMTFCSFX0OBOE0GGBOEBEKVTUTUIFQVMTFCSFXTFUUJOHTXIFOTFUUP0OG0O JTTFMFDUFE
TVCTFRVFOUTDSFFOTXJMMBQQFBSUPBEKVTUUIF1VMTF$PVOU
0O5JNFBOE0GG5JNF4UBSUTBUUIF CFHJOOJOHPGUIFCSFXDZDMF/VNCFSPGQVMTFTJTBEKVTUBCMFGSPNUP1VMTF0O5JNFJTBEKVTUBCMFGSPN UPTFDPOET1VMTF0GG5JNFJTBEKVTUBCMFGSPNUPTFDPOET#VUUPOTDBOIBWFJOEFQFOEFOUQVMTF routines.
Tea Drip-Out – sets the Tea Drip-Out time. Drip-out allows additional time for tea to drain from the brew CBTLFUCFGPSFi#SFXJOHwEJTBQQFBSTGSPNUIFEJTQMBZ5IFTFUUJOHSBOHFJTTFDPOETUPNJOVUFT5IF GBDUPSZEFGBVMUTFUUJOHJTTFDPOET
Sweetener Time (units equipped for brewing sweet tea only) – BEKVTUTUIFBNPVOUPGUJNFTXFFUFOFSJT EJTQFOTFEXIFOCSFXJOHTXFFUUFB5IFTFUUJOHSBOHFJTTFDPOETUPNJOVUFT5IFGBDUPSZEFGBVMUTFUUJOHT are 2 minutes for full batch and 1 minute for half batch.
Sweetener Delay (units equipped for brewing sweet tea only) – TFUTUIFEFMBZVOUJMTXFFUFOFSCFHJOTUP QPVS5IFTFUUJOHSBOHFJTTFDPOETUPNJOVUFT5IFGBDUPSZEFGBVMUTFUUJOHJTTFDPOET
Model Select Menu Batch Size – 5IFNPEFMOVNCFSJTTFUBUUIFGBDUPSZBOETIPVMESFNBJOTFUUPNBUDIUIFNPEFMOVNCFSMBCFM BGmYFEUPUIFVOJU)PXFWFS
UIJTNFOVDBOCFVTFECZUIFFOEVTFSUPTFMFDUXIFUIFSUIFIBMGCBUDICVUUPO BQQFBSTPOUIFEJTQMBZ6QPOFOUFSJOHUIF.PEFM4FMFDUTVCNFOV
TFMFDUUIFDPSSFDUNPEFMOVNCFSBOE’VMM #BUDIPS’VMMBOE)BMG#BUDI

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PROGRAMMING GUIDE

PG36

Automatic Programming – USB
6TJOHUIF64#DPOOFDUJPOBOEBnBTIESJWFFBTJMZSFQSPHSBNTUIFTFUUJOHTCZTJNQMZ DPQZJOHEBUB
“nBTIESJWFDBODPQZBMMPGUIFTFUUJOHTGSPNPOFJEFOUJDBM(CSFXFSUPBOPUIFS%PJOH TPFMJNJOBUFTUIFOFFEUPQSPHSBNFBDITUFQJOEJWJEVBMMZVTJOHUIFUPVDITDSFFO5IJT QSPDFTTBMTPNBLFTJUFBTZUPRVJDLMZTUBOEBSEJ[FUIFQSPHSBNTFUUJOHTPONVMUJQMF(CSFXFST
6TFBnBTIESJWFUIBUTVQQPSUT64#PSBCPWFBOEIBTBUZQF”64#DPOOFDUJPO5IFTUPSBHFDBQBDJUZNVTU CF(#NJOJNVN
IMPORTANT:5IFnBTIESJWFNVTUCFDPNQMFUFMZCMBOL&SBTFBOZFYJTUJOHmMFTPOUIFESJWFCFGPSF starting the following process.
Uploading the Software to the Flash Drive
1 .BLFTVSFUIFCSFXFSJTPO$IFDLUPNBLFTVSFUIBUUIFCSFXFSZPVBSFDPQZJOHTFUUJOHTGSPNJTQSPHSBNNFE as desired.
2 0QFOUIFDPWFSPOUIF64#QPSUBOEJOTFSUUIFDPOOFDUPSPOUIFFNQUZnBTIESJWF5IFQPSUJTMPDBUFEPOUIF SJHIUTJEFQBOFMPGUIFCSFXFS
OFBSUIFUPQ5IFVOJWFSTBMDPOUSPMNPEVMF 6$.
XJMMVQMPBEBMMPGUIFTFUVQ EBUBPOUPUIFnBTIESJWF5IFZFMMPX-&%JDPOPOUIFUPQMFGUPGUIFUPVDITDSFFOXJMMMJHIUJOEJDBUJOHUIBUEBUBJT USBOTGFSSJOH5IJTQSPDFTTXJMMPOMZUBLFBTFDPOEUPDPNQMFUF

Downloading the Software to the Brewer from the Flash Drive 1 4FMFDUUIF JEFOUJDBM
CSFXFSZPVXJTIUPNBLFQSPHSBNDIBOHFTUP5IFCSFXFSNVTUCFPO
2 1MVHUIFMPBEFEnBTIESJWFJOUPUIF64#QPSUPOUIFCSFXFS5IFEBUBDPQJFEGSPNUIFmSTUCSFXFSXJMM BVUPNBUJDBMMZEPXOMPBE
PWFSXSJUJOHBMMUIFTFUUJOHTUIBUXFSFPOUIFTFDPOECSFXFS
3 5IFSFE-&%POUIFUPQMFGUPGUIFUPVDITDSFFOXJMMJOEJDBUFUIBUUIFEPXOMPBEJTJOQSPDFTT5IJTXJMMPOMZUBLF a second.
4 Once the download is complete, the UCM will reboot so that the changes take effect.
3FNPWFUIFnBTIESJWF5IFEPXOMPBEJTDPNQMFUF5IFEBUBPOUIFnBTIESJWFDBODPOUJOVFUPCFEPXOMPBEFE JOUPBTNBOZJEFOUJDBMCSFXFSTBTOFFEFE

USB File Transfer 5IJTTDSFFOXJMMCFQSFTFOUXIFOFWFSUIF64#nBTIESJWFJTJOTFSUFE
QSPWJEFEUIFCSFXFSJTOPUDVSSFOUMZCSFXJOH

5IFEFGBVMUBDUJPOJTi/P”DUJPOw5IF6$.XJMMBMXBZTDSFBUFBCBDLVQ POUIFnBTIESJWFCFGPSFEPXOMPBEJOHTFUUJOHTSFDJQFTPSBTDSFFOTBWFS
*GBmSNXBSFVQEBUFJTQSFTFOUPOUIFnBTIESJWF
UIFmSNXBSFVQEBUF procedure will be started before the screen is shown.

FILE TRANSFER

Settings/recipes
Present on USB
Screensaver
Not present on USB

Upload to USB

Download from USB

No Action

Start

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ROUGH-IN DRAWINGS G4RSTB – Sweet Tea Brewer

RD10

9.11 in [23.1 cm]

17.99 in [45.7 cm] 16.61 in [42.2 cm]

34.24 in [87.0 cm]

23.84 in [60.6 cm] 22.61 in [57.4 cm] 22.87 in [58.1 cm]

13.41 in [34.1 cm]

13.09 in I.D. [33.2 cm] 13.16 in O.D. [33.4 cm]

0.45 in [1.1 cm]

1.24 in [3.1 cm]

20.84 in [52.9 cm] 22.96 in [58.3 cm]

(345#
306()/%3″8/(ø

11.00 in [28.0 cm] #

ILLUSTRATED PARTS/RECOMMENDED PARTS G4RSTB – Main Chassis – Exploded View
1

3

39

A

41

40

2

15

4

16A

16B

31

32

33A

33B

6

8

38

5

7

40

34A

34B

30

38

25

9 27

10

26*

38

41

11

29

35

12

IP9
13
14
SEE SECTION IP21
17 18 36 19 20 21 22 37 23 24
28 9 38

A

*Orientation varies with date of manufacture

G4RSTB, ILLUSTRATED PARTS/RECOMMENDED PARTS

091719D

ILLUSTRATED PARTS/RECOMMENDED PARTS

IP9

G4RSTB – Main Chassis – Parts List

ITEM # PART # 1 WC-58117

2 WC-589-101

3 WC-13478 4 WC-43134 5 WC-58017-105 6 WC-66079 7 WC-10000

8 WC-3396-101

9 WC-8531-101 10 WC-8556 11 WC-10001 12 WC-3503 13 WC-5310 14 WC-5231

15
16A1 16B2
17 18 19

WC-889
WC-2977K WC-2977-101K WC-29044-101 WC-10008 WC-2707

20 WC-53169-12

21 WC-37255 22 WC-1200

DESCRIPTION COVER, TOP ALPGT/D500GT/D60GT TLP/TCTS/CBS/ GEMSS TRANSFORMER ,120VAC-24V 4.8A W/ LEADS & MOLEX CONNECTOR HARNESS ASSY COMPLETE G4TB O’RING, .426 X 9/16 O.D X .070 WALL EDPM TCTS COVER, FRONT DUAL DILUTION SPOUT ASSY , DILUTION PLASTIC CONTROL MODULE, TOUCH SCREEN G4 BREW CONE, ASSY BLACK ROTATE STD WITH BLUE SPLASH POCKET RAIL, BASE TCTS-RC HEATSINK, ASSY DV ALPDS/D500AP/TCTD/PTTD CONTROL MODULE, UPM 120/220V G4 LEG, 3/8″-16 STUD SCREW BUMPER TUBE, 5/16 ID x 1/8W SILICONE GEN USE COMPOUND, HEAT SINK 5OZ VALVE, DUMP LEFT 120V 12W ALPHA’S/D1000/ GEM-12/TLP KIT, SPRAYHEAD FITTING METAL KIT, SPRAYHEAD FITTING PLASTIC SLEEVE, OVERFLOW ASSY GEN USE UNIVERSAL HOST ADAPTER USB TEE, FLARE ¼ x ¼ x 3/8 BRASS TUBE ASSY, BRAIDED 1/4 FLARE X 11-1/4″ LG W/ FITTINGS KIT, DUAL VALVE WATER INLET CORD, 14/3 SJTO 6′ BLK W/PLUG

1Units built 05/15/17 and later. 28QLWVEXLOWEHIRUH7KHSODVWLFÀWWLQJPDEHUHSODFHGZLWKDVWDLQOHVVVWHHO ÀWWLQJ2ULQJDQGQXWLWHP$7KHEUHZVHWWLQJVIRUWKHXQLWPXVWEHFKDQJHGZKHQ FKDQJLQJÀWWLQJWSHV6HHWKHLQVWUXFWLRQVWKDWFRPHZLWKWKHQHZÀWWLQJ

G4RSTB – Recommended Parts to Stock

ITEM # PART # 10 WC-8556 13 WC-5310 14 WC-5231
15 WC-889

DESCRIPTION HEATSINK, ASSY DV ALPDS/D500AP/TCTD/PTTD TUBE, 5/16 ID x 1/8W SILICONE COMPOUND, HEAT SINK 5OZ VALVE, DUMP LEFT 120V 12W ALPHA’S/D1000/ GEM-12/TLP

ITEM # PART # 23 WC-14045-101 24 WC-1408 25 WC-29025 26 WC-895-104 27 WC-826L 28 WC-3518
29 WC-102

30 WC-1047-101K

31 32 33A1
33B2
34A1 34B2

WC-8653 WC-800 WC-4320
WC-43089
WC-4213-P WC-4212-02

35 WC-37132-101

36 WC-4616 37 WC-4607 38 WC-4426 39 WC-4525 40 WC-4458 41 WC-4514

DESCRIPTION CURRENT SENSOR ASSY G4 CORD GRIP, 7/8″ O.D. SPRAYHEAD, PURPLE ADVANCE FLOW VALVE, INLET DUAL 120V 9W .53 GPM X .53 GPM VALVE, INLET 1 GPM 120V 9W LEG, GLIDE 3/8″-16 STUD SCREW SWITCH, TOGGLE NON-LIT SPST 15A 125/6A 250VAC RESISTIVE KIT, PUMP SWEETENER W/FITTINGS 115V/.45A (INCLUDES MOUNTING HARDWARE AND BASE PLATE, REPLACES PN WC-1040 USED ON EARLIER UNITS) QCD, LIQUID BOX BAG CONNECTOR TCC1/TCC2 VALVE, TRANSFER FLOJET SWEET TEA O’RING, 0.487I.D.x 0.693OD x0.103CS BUNA-N #112 GASKET, 1.00OD X .625 I.D. X .030 THK WHITE EPDM 70 SHORE NUT, 5/8 LOCK PLATED NUT, 5/8-18 JAM PLASTIC KIT, VALVE REPAIR FOR DELTROL WC-820WDR,WC-821WDR, WC-844WDR SCREW, 1/4-20 x 1/2 PHILLIPS PAN HEAD STAINLESS STEEL SCREW, 5/16-18×3/8″SS PAN HEAD SCREW, 8-32×3/8 PH HEAD TRUSS SCREW, 8-32×1/4PHILLIPS TRUSS HD SS SCREW, 6-19 x 1/2″ PHIL PAN HD TRI-LOBULAR 60-1 THRD FORMING SCREW, 8-32×3/8 PAN HEAD PH SS

ITEM # PART # 16A WC-2977K 21 WC-37255 25 WC-29025
29 WC-102

DESCRIPTION KIT, SPRAYHEAD FITTING METAL KIT, DUAL VALVE WATER INLET SPRAYHEAD, PURPLE ADVANCE FLOW SWITCH, TOGGLE NON-LIT SPST 15A 125/6A 250VAC RESISTIVE

G4RSTB, ILLUSTRATED PARTS/RECOMMENDED PARTS

091719D

ILLUSTRATED PARTS/RECOMMENDED PARTS WC-6277/WC-75236[-20] – Tank Assembly
2 3

10 4A

1A

11

1B

1C

122

11

5A

8

5B

6 7

IP21
4B

9

WC-6277/WC-75236[-20] – Tank Assembly – Parts List

ITEM # PART # 1A WC-6277 1B1 WC-75236 1C3 WC-75236-20 2 WC-5853-102 3 WC-43062*

DESCRIPTION
TANK, COMPLETE 1600W 120V D500GT/TCTS/ PTT/CBS
TANK, ASSY D500GT/H/TCTS/PTT3/ CBS W/WC904 HEATING ELEMENT
TANK, ASSY D500GT/H/TCTS/PTT3/CBS W/WC- 917 HEATING ELEMENT
COVER, TOP HEATING TANK GEN USE
GASKET, TANK LID

1 For units without hot water faucet, specify that item 12 be installed in location shown when ordering
2 For units without hot water faucet 3 Canadian units a Units built 01/04/2019 and later. b Units built before 01/04/2019. Replaces WC-5527.

• Recommended parts to stock.

ITEM # 4Aa 4Bb
5A 5B3
6
7
8
9 10 11 122

PART # WC-5528K WC-5502-01
WC-904-04 WC-917 WC-1438-101 WC-4394
WC-523 WC-37365 WC-37266 WC-37317 WC-2630

DESCRIPTION KIT, WATER LEVEL PROBE, SILICONE KIT, PROBE, ASSY WATER LEVEL W/HEX FITTING, O-RING & NUT KIT,ELEMENT, HEATING 1.6KW120V W/ JAM NUT & SILICONE O-RING ELEMENT, HEATING 1.45KW 120V W/JAM NUTS SENSOR, TEMPERATURE TANK GUARD, SHOCK/HEATING ELEMENT FOR SINGLE HEATING ELEMENT THERMOSTAT, MANUAL RESET 120/ 240 VAC 25A 220 DEG F MAX KIT, FITTING TANK INLET KIT, FITTING TANK OVERFLOW KIT, STRAIGHT FITTING & BUSHNG 8mm GEN USE BUSHING, CONICAL BLIND GEN USE

8$8$ø5″/,”44&.#-:
*–6453″5&%1″3543&$0..&/%&%1″354

‘

ELECTRICAL SCHEMATICS G4 TEA BREWERS

ES11

Model
G4TB G4CB G4RTB G4RSTB G4STB G4TB2 G4CB2 G4RTB2 G4RSTB2 G4STB2

Voltage V 120
120

Amps A
13.8
12.5

ELECTRICAL RATING TABLE

Was W

Hertz Hz

of Conductor

Wires

Phase

Tank Element

of Tank

Rang

Elements

W/V

1650

50/60

2

1

1

1600V/120V

1500

50/60

2

1

1

1450V/120V

(UPM) Pin Assignments
20 Pin Connector 1 120V Hot Input 2 120V Hot Input 3 Brew Valve 4 Not Used 5 120V Neut ral 6 Inlet Valve 7 Not Used 8 Not Used 9 Triac Gate 10 Triac A2 11 Not Used 12 Not Used 13 Dilut ion Valve Right 14 Dilut ion Valve Left 15 Sweetner Pump 16 Sweetner Pump 17 120Vac Neutral (Internal Use Only) 18 Not Used 19 Current Sensor 20 Current Sensor
14 Pin Connector 1 12 Vac Input 2 12 Vac Input 3 Tank Wat er Level Probe 4 Vdd +5Vdc 5 Not Used 6 Tank Temperature Sensor 7 Tank Temperature Sensor
(Not Used) 8 Dat a_Communicat ion Next 9 Vss- (Logic_Common) 10 Not Used 11 Dat a_Communicat ion First 12 Not Used 13 Not Used 14 UPM Ground
(UCM TOUCH SCREEN) Pin Assignments
8 Pin Connector 1 12 Vac Input (Back Light) 2 Vdd +5Vdc 3 Vss- (Logic_Common) 4 Not Used 5 12 Vac Input (Back Light) 6 Dat a_Communicat ion First 7 Not Used 8 Not Used
5 Pin Connector 1 TX – Transmit 2 RX – Receive 3 Not Used 4 Vdd +5Vdc 5 Vss- (Logic_Common)
(USB) Pin Assignments 6-Pin Connector
1 Vss- (Logic_Common) 2 TX – Transmit 3 Vdd +5Vdc 4 RX – Receive 5 Not Used 6 Not Used

(5&”#3&8&34
&-&$53$”-4$)&.”5$ø

TROUBLESHOOTING GUIDE

TG3

WARNING:
Electric Shock Hazard – UIFGPMMPXJOHQSPDFEVSFTBSFUPCFQFSGPSNFEPOMZCZBRVBMJmFETFSWJDFUFDIOJDJBO 5VSO PGG QPXFS XIFO SFQMBDJOH DPNQPOFOUT /FJUIFS 8JMCVS $VSUJT $P
OD OPS UIF TFMMFS DBO CF IFME SFTQPOTJCMFGPSUIFJOUFSQSFUBUJPOPGUIJTJOGPSNBUJPO
PSBOZMJBCJMJUZJODPOOFDUJPOXJUIJUTVTF Scald and Burn Hazard -LFFQCPEZQBSUTDMFBSPGIPUTVSGBDFTEVSJOHUSPVCMFTIPPUJOH
IMPORTANT: GJUJTOFDFTTBSZUPSFQMBDFUIF(VOJWFSTBMQPXFSNPEVMF 61.

always check allJOMFU
EVNQ CSFX

CZQBTT BOE EJMVUJPO WBMWF DPJMT GPS B TIPSU BOE SFQMBDF UIF WBMWF BT OFDFTTBSZ
CFGPSF SFQMBDJOHUIFNPEVMF4FFUIFValve Test Procedure
CFMPXUPUFTUGPSEFGFDUJWFWBMWFT4PNFVOJUTEPOPU IBWFUIJTGVODUJPO
TFFUIF&-&$53$”-4$)&.”5$
Troubleshooting Guidelines
· GBOFSSPSNFTTBHFBQQFBSTPOUIFEJTQMBZ
DPOTVMUUIF&3303$0%&4TFDUJPOCFGPSFUSPVCMFTIPPUJOH · “CSFXFSUIBUJTOPUMFWFMNBZOPUGVODUJPOQSPQFSMZ.BLFTVSFUIFCSFXFSJTQSPQFSMZMFWFMFECFGPSF
QSPDFFEJOH · 5IJTUSPVCMFTIPPUJOHHVJEFJEFOUJmFTTPNF
CVUOPUBMM
PGUIFQPTTJCMFDBVTFTGPSDPNNPOQSPCMFNTUIBUDBO
PDDVS · 6TFUIJTUSPVCMFTIPPUJOHHVJEFBMPOHXJUIUIFBQQSPQSJBUF&-&$53$”-4$)&.”5$.
Valve Test Procedure
6TFBEJHJUBMNVMUJNFUFSUPNFBTVSFUIFSFTJTUBODFPGWBMWFDPJMT .FBTVSFUIFSFTJTUBODFBDSPTTUIFWBMWFDPJMUFSNJOBMTXJUIUIFXJSJOHIBSOFTTEJTDPOOFDUFE3FWFSTFUIFNFUFS MFBETPOUIFUFSNJOBMTBOENFBTVSFUIFSFTJTUBODFJOUIFPQQPTJUFEJSFDUJPO”SFTJTUBODFPGMFTTUIBOPINT
in either direction
JOEJDBUFTBTIPSUFEDPJM5IFWBMWFNVTUCFSFQMBDFE GBTIPSUFEDPJMJTOPUEFUFDUFE
UFTUGPSBOPQFODPJM 3FDPOOFDUUIFWBMWFUFSNJOBMTUPUIFXJSJOHIBSOFTT 2 1PXFSVQUIFCSFXFSBOEUFTUUIFWBMWFVTJOHUIFEJBHOPTUJDTJOTFDUJPO5(
Water Not Hot Enough GUIFXBUFSIFBUT
CVUJTOPUIPUFOPVHI
mSTUDIFDLGPSUIFDPSSFDUUFNQFSBUVSFTFUUJOHPOUIFDPOUSPMQBOFM
3FQSPHSBNBTOFDFTTBSZ 2 GUIFUFNQFSBUVSFTFUUJOHJT0,
BOEUIFBDUVBMXBUFSUFNQFSBUVSFEPFTOPUNBUDITFUUJOHPOUIFDPOUSPMQBOFM
replace the temperature sensor
Water Heats More Slowly Than Usual $IFDLGPSQPXFSBDSPTTUIFUFSNJOBMTPGUIFIFBUJOHFMFNFOU T
GQPXFSJTCFJOHTVQQMJFE
EJTDPOOFDUUIFIFBUJOH
FMFNFOU T
BOEDIFDLGPSDPOUJOVJUZ3FQMBDFBIFBUJOHFMFNFOUJGUIFSFTJTUBODFJTUPPIJHI OPNJOBMSFTJTUBODFJT 0INT
2 GUIFSFJTOPQPXFSUPUIFIFBUJOHFMFNFOU T

DIFDLUIFXJSJOHUPBOZFMFNFOUUIBUEPFTOPUIBWFUIFQSPQFS WPMUBHFBDSPTTJU”MTPDIFDLGPSDPSSPEFEDPOOFDUJPOTBOZXIFSFCFUXFFOUIFQPXFSDPSEBOEUIFIFBUJOH FMFNFOU T
‘LVSHQVHU2YHUÁRZVDuring Brewing $IFDLUPNBLFTVSFUIFDPOUSPMNPEVMF 6$.
CSFX
CZQBTTBOEEJMVUJPOMFWFMTBSFTFUQSPQFSMZ 2 $IFDLGPSBNJTTJOHTQSBZIFBE3FQMBDFBTOFFEFE .BLFTVSFUIFEJTQFOTFSJTFNQUZCFGPSFTUBSUJOHUIFCSFXDZDMFGOPU
FNQUZJUCFGPSFCSFXJOH 4PNFVOJUTEPOPUIBWFUIJTGVODUJPO
TFFUIF&-&$53$”-4$)&.”5*$

(#3&8&34
5306#-&4)005/((6%&

”

TROUBLESHOOTING GUIDE

TG3

No Power – Display Not Lit
.BLFTVSFUIFDJSDVJUCSFBLFSUPUIFDJSDVJUTVQQMZJOHQPXFSUPUIFCSFXFSJTOPUUSJQQFEBOEJTUVSOFEPO
2 0OCSFXFSTXJUIBQPXFSQMVH
NBLFTVSFJUJTDPOOFDUFEUPUIFQPXFSSFDFQUBDMF
.BLFTVSFUIBUUIFNBJOQPXFSUPHHMFTXJUDIPOUIFCBDLQBOFMJTUVSOFE0/
7FSJGZUIBUBMMXJSFTGSPNUIFQPXFSDPSEBSFQSPQFSMZDPOOFDUFEJOTJEFUIFVOJU$IFDLUPNBLFTVSFUIFXJSFT BSFOPUCVSOFEPWFSIFBUFE$IFDLDIBTTJTHSPVOE
5 $IFDLUIFMPXWPMUBHFJOQVUUPUIFVOJWFSTBMDPOUSPMNPEVMF 6$.
GSPNUIFUSBOTGPSNFS TFFUIF&-&$53$”- 4$)&.”5$
GUIFSFJTQPXFSJOUPUIF6$.
CVUUIFEJTQMBZJTCMBOL
UIF6$.JTQSPCBCMZCBE
6 GUIFSFJTOPQPXFSJOUPUIF6$.
USBDFUIFDJSDVJUCBDL VTJOHUIFXJSJOHEJBHSBN
UPUIFQPXFSDPSEUPmOE PVUXIFSFQPXFSJTMPTUGUIFSFJTQPXFSJOUPUIFUIFSNPTUBUSFTFUTXJUDI
CVUOPUPVU
TFFTUFQ
GUIFSFJTQPXFSJOUPUIFUIFSNPTUBUSFTFUTXJUDI
CVUOPUPVU
DIFDLUPNBLFTVSFUIBUUIFXBUFSUBOLJTOPU FNQUZGUIFUBOLJTFNQUZ
UIFSFTFUTXJUDIIBTQSPCBCMZPQFOFEVQEVFUPBMPXXBUFSMFWFM
HPUPWater Tank Does Not FillGUIFSFJTXBUFSJOUIFUBOL
CVUOPQPXFSPVU
QVTIJOPOUIFSFTFUTXJUDICVUUPOUPTFF JGJUSFTUPSFTQPXFSGQPXFSJTSFTUPSFE
DIFDLUPNBLFTVSFUIBUUIFTXJUDIJTOPUPQFOJOHVQBUUIFXSPOH UFNQFSBUVSF UIFTXJUDITIPVMEOPUPQFOVQBUOPSNBMXBUFSUFNQFSBUVSFT
GUIFSFJTTUJMMOPQPXFSUISPVHIUIF TXJUDIBGUFSQVTIJOHUIFCVUUPO
SFQMBDFUIFUIFSNPTUBUSFTFUTXJUDI
Brewer Does Not Start When Brew Button is Pressed
GBrewingBQQFBSTPOUIFEJTQMBZ
DIFDLGPSGBVMUZXJSJOHBOEDPOOFDUJPOTCFUXFFOUIFVOJWFSTBMQPXFS NPEVMF 61.
BOEUIFWBMWFT
2 GBrewingEPFTOPUBQQFBSPOUIFEJTQMBZ
DIFDLGPSBGBVMUZVOJWFSTBMDPOUSPMNPEVMF 6$.
PSVOJWFSTBM QPXFSNPEVMF 61.

Sensor Error Message
5IJTFSSPSJOEJDBUFTBNBMGVODUJPO PQFODJSDVJU
JOUIFUFNQFSBUVSFTFOTPSTZTUFN0ODFUIFNBMGVODUJPOJT DPSSFDUFE
UIFFSSPSNFTTBHFNVTUCFDMFBSFE5PSFTFUUIFCSFXFSBOESFUVSOUPOPSNBMPQFSBUJPO
UVSOUIFUPHHMF TXJUDIPOUIFCBDLPGUIFCSFXFSUPUIF0”QPTJUJPOGPSTFDPOET
UIFOCBDL0/
$IFDLUIFSFTJTUBODFBDSPTTUIFMFBETPGUIFUFNQFSBUVSFTFOTPSXIJMFJUJTEJTDPOOFDUFEGSPNUIFVOJWFSTBM QPXFSNPEVMF 61.
*GBOPQFODJSDVJUJTNFBTVSFE SFTJTUBODFBCPWFL

SFQMBDFUIFTFOTPS
2 GUIFTFOTPSSFTJTUBODFJTMFTTUIBOLDIFDLUIFTFOTPSXJSFTGPSDPSSPTJPOBOESFDPOOFDUUIFNUPUIF 61.”GUFSXBSE
JGUIFFSSPSNFTTBHFDPNFTCBDLBGUFSSFTFUUJOHUIFDPOUSPMBOEQPXFSNPEVMFT
SFQMBDFUIF 61.
:DWHU7DQN2YHUÀOOV 5VSOUIFUPHHMFTXJUDIPOUIFCBDLPGUIFCSFXFS0/BOE0”GXBUFSDPOUJOVFTUPnPXXIFOUIFTXJUDIJTJO
CPUIQPTJUJPOT
SFQMBDFUIFJOMFUWBMWF
2 GXBUFSTUPQnPXJOHUPUIFXBUFSUBOLXIFOUIFUPHHMFTXJUDIJTUVSOFE0”BOEDPOUJOVFTXIFOUIFTXJUDI JTUVSOFECBDL0/
SFNPWFUIFPSBOHFXJSFGSPNUIFXBUFSQSPCFPOUIFUBOL8IJMFQPXFSJT0/
TIPSUUIF FOEPGUIFPSBOHFXJSFUPUIFNFUBMTVSGBDFPOUIFPVUTJEFPGUIFUBOLGUIFXBUFSUBOLTUPQTmMMJOHXIFOUIF PSBOHFXJSFJTTIPSUFEUPUIFUBOL
DIFDLGPSBDPSSPEFEDPOOFDUJPOBUUIFXBUFSQSPCF
GXBUFSEPFTOPUTUPQnPXJOHXIFOUIFPSBOHFXJSFJTTIPSUFEUPUIFUBOL
DIFDLUIFUBOLHSPVOEDPOOFDUJPO BOEUIFDPOUJOVJUZPGUIFPSBOHFXJSFDPOOFDUJOHUPUIFVOJWFSTBMQPXFSNPEVMF 61.
GCPUIBSF0,
SFQMBDF UIF61.

(#3&8&34
5306#-&4)005/((6%&

”

TROUBLESHOOTING GUIDE

TG3

Water Tank Does Not Fill
IMPORTANT: /PXBUFSPSMPXXBUFSJOUIFUBOLDBODBVTFUIFUBOLUPPWFSIFBU
SFTVMUJOHJOUIFUIFSNPTUBU SFTFUTXJUDIPQFOJOHGBGUFSDPSSFDUJOHBUBOLmMMQSPCMFNUIFSFJTOPQPXFSUPUIFDPOUSPMQBOFM
QVTIUIF SFTFUTXJUDICVUUPOUPSFTFU
$IFDLUPNBLFTVSFUIFXBUFSTVQQMZJTUVSOFEPO$IFDLGPSBQMVHHFEXBUFSTVQQMZMJOFPSQMVHHFEJOMFU WBMWF
2 GUIFSFBSFOPQMVHTJOUIFXBUFSTVQQMZMJOF
DIFDLGPSQPXFSBDSPTTUIFJOMFUWBMWFUFSNJOBMTGQPXFSJTCFJOH TVQQMJFE
CVUUIFSFJTOPXBUFSnPX
SFQMBDFUIFJOMFUWBMWF
GQPXFSJTOPUCFJOHTVQQMJFEUPUIFJOMFUWBMWF
DIFDLUIFXJSFTCFUXFFOUIFVOJWFSTBMQPXFSNPEVMF 61.
BOEUIFJOMFUWBMWF$IFDLGPSDPSSPEFEDPOOFDUJPOT
GUIFXJSJOHCFUXFFOUIF61.BOEUIFJOMFUWBMWFJT0,
CVUUIFSFJTOPQPXFSUPUIFJOMFUWBMWF
SFNPWFUIF PSBOHFXJSFGSPNUIFXBUFSUBOLQSPCFGUIFXBUFSUBOLTUBSUTUPmMM
SFQMBDFUIFXBUFSQSPCFGUIFXBUFSUBOL EPFTOPUTUBSUUPmMM
SFQMBDFUIF61.
Coffee/Tea Too Strong
4FFDispenser Not Filled To Normal Level During Brewing
Dispenser Not Filled To Normal Level During Brewing
$IFDLUPNBLFTVSFUIBUUIFVOJWFSTBMDPOUSPMNPEVMF 6$.
CSFX
CZQBTTBOEEJMVUJPOMFWFMTBSFTFU QSPQFSMZ
2 $IFDLUPNBLFTVSFUIBUUIFnPXSBUFBOEXBUFSQSFTTVSFGSPNUIFXBUFSTVQQMZMJOFNFFUUIFNJOJNVN TQFDJmDBUJPOTGPSUIFCSFXFS4FFUIF41&$’$”50/4TFDUJPO
$IFDLUPNBLFTVSFUIBUUIFTQSBZIFBEJTDMFBOBOEGSFFPGEFCSJT$MFBOPSSFQMBDFBTOFFEFE”MTPNBLF sure that the spray head is correctly aligned and that the tubing is routed properly to allow for maximum water nPX OPLJOLT

3FNPWFUIFCSFXCBTLFUBOEQMBDFBMBSHFDPOUBJOFSVOEFSUIFEVNQ CSFX
BOEEJMVUJPOPVUMFUQPJOUT3VOB CSFXDZDMFBOEDPOmSNUIBUUIFEVNQ CSFX
WBMWF
CZQBTTWBMWFBOEEJMVUJPOWBMWFPQFOEVSJOHUIFCSFX DZDMF$IFDLGPSnPXUISPVHIBOZFYJUQPJOUUIBUJTTMPXPSOPOFYJTUFOU/PUBMMWBMWFTPQFOBUUIFTBNFUJNF GnPXJTSFTUSJDUFE
DIFDLGPSPCTUSVDUJPOTJOUIFSFMBUFEUVCJOHPSWBMWFGUIFSFBSFOPPCTUSVDUJPOT
CVUnPX UISPVHIPOFQBSUJDVMBSWBMWFJTTMPX
JUDBOCFBTTVNFEUIBUUIFQBSUJDVMBSWBMWFJTOPUPQFOJOHBMMUIFXBZBOE TIPVMECFSFQMBDFEGXBUFSEPFTOPUnPXBUBMMUISPVHIBQBSUJDVMBSWBMWFEVSJOHUIFCSFXDZDMF
DIFDLUP NBLFTVSFUIBUQPXFSJTCFJOHTVQQMJFEUPUIFWBMWFJORVFTUJPO3FQMBDFBOZWBMWFUIBUJTOPUPQFOJOHXIFO QPXFSJTBQQMJFEUPUIFUFSNJOBMTGQPXFSJTOPUCFJOHTVQQMJFEUPUIFWBMWF
DIFDLUIFXJSJOHCFUXFFOUIF WBMWFBOEUIFVOJWFSTBMQPXFSNPEVMF 61.
GUIFXJSJOHJT0,
SFQMBDFUIF61.
4PNFVOJUTEPOPUIBWFUIJTGVODUJPO
TFFUIF&-&$53$”-4$)&.”5$
‘LVSHQVHU2YHUÁRZVAll Of The Time $IFDLUPTFFJGXBUFSDPOUJOVFTUPnPXGSPNUIFTQSBZIFBE
UIFCZQBTTPVUMFUPSUIFEJMVUJPOTQPVUXIFOUIF
UPHHMFTXJUDIJTUVSOFE0”3FQMBDFBOZWBMWFUIBUJTTUVDLPQFO 4PNFVOJUTEPOPUIBWFUIJTGVODUJPO
TFFUIF&-&$53$”-4$)&.”5$ 2 GPOFPSNPSFPGUIFWBMWFTNFOUJPOFEJOTUFQUVSOTPOXIFOUIFUPHHMFTXJUDIPOUIFCBDLJT0/BOEUVSOT PGGXIFOUIFTXJUDIJT0”
SFQMBDFUIFVOJWFSTBMQPXFSNPEVMF 61.

(#3&8&34
5306#-&4)005/((6%&

”

TROUBLESHOOTING GUIDE

TG3

No Water/Tea Flows From Brewer During Brewing .BLFTVSFUIBUUIFXBUFSTVQQMZJTUVSOFEPO 2 $IFDLUPTFFJGUIFXBUFSJOUIFUBOLJTMFWFMXJUIUIFXBUFSUBOLQSPCF GOPU
TFFWater Tank Does Not Fill GUIFXBUFSUBOLJTGVMM
UIFXBUFSJTIPUBOEQPXFSJTPO
CVU/0XBUFSnPXTEVSJOHBCSFXDZDMF
UIFQSPCMFN
JTVTVBMMZBCBEVOJWFSTBMQPXFSNPEVMF 61.
3VOBCSFXDZDMFBOEDIFDLGPSQPXFSGSPNUIF61.UPUIF EVNQ CSFX

CZQBTTBOEEJMVUJPOWBMWFTGUIFSFJTOPQPXFSPVUQVU
SFQMBDFUIF61. 4PNFVOJUTEPOPUIBWFUIJTGVODUJPO
TFFUIF&-&$53$”-4$)&.”5$
Low Water Flow Warning 4FFWater Level Error Message
Water Level Error Message 8BUFSMFWFMmMMFSSPSPSPWFSnPX5IJTFSSPSNFTTBHFPDDVSTXIFOUIFJOMFUWBMWFTPMFOPJEIBTCFFOPOUPPMPOH EVSJOHJOJUJBMmMMPSUBOLSFmMM
4FFUIF&3303$0%&4TFDUJPOGPSUIFNBYJNVNUJNFTBMMPXFE0ODFUIFNBMGVODUJPO JTDPSSFDUFE
UIFFSSPSNFTTBHFNVTUCFDMFBSFE5PSFTFUUIFVOJUBOESFUVSOUPOPSNBMPQFSBUJPO
UVSOUIFUPHHMF TXJUDIPOUIFCBDLPGUIFCSFXFSUPUIF0”QPTJUJPOGPSTFDPOET
UIFOCBDL0/
$IFDLUPNBLFTVSFUIBUUIFnPXSBUFGSPNUIFXBUFSTVQQMZMJOFNFFUTUIFNJOJNVNnPXSBUFTQFDJmDBUJPOTGPS UIFCSFXFS”MTPDIFDLUIFXBUFSQSFTTVSF4FFUIF41&$’$”50/4TFDUJPO
2 $IFDLGPSCMPDLBHFBUUIFJOMFUWBMWFJOMFUPSPVUMFU$IFDLGPSCMPDLBHFJOUIFUVCJOHCFUXFFOUIFJOMFUWBMWF BOEUIFXBUFSUBOL
$IFDLUIFXBUFSQSPCFXJSFGPSBOPQFODPOEJUJPOPSDPSSPEFEDPOOFDUJPOT GUIFQSPCFDPOOFDUJPOTBSF0,
DZDMFQPXFSUPUIFVOJUCZUVSOJOHUIFSFBSUPHHMFTXJUDI0”
UIFO0/
$IFDLUPTFFJGQPXFSJTBQQMJFEUPUIFJOMFUWBMWFUFSNJOBMTGQPXFSJTBQQMJFEUPUIFUFSNJOBMT
CVUUIFSFJTOPU XBUFSnPX
SFQMBDFUIFJOMFUWBMWF 5 $IFDLGPSQPXFSGSPNUIFVOJWFSTBMQPXFSNPEVMF 61.
UPUIFJOMFUWBMWF*GUIFXJSJOHJT0,
SFQMBDFUIF 61.
“Internal Error 1” Message on Display $IFDLUIFXJSJOHIBSOFTTUIBUDPOOFDUTGSPNQJOT
BOEPGUIFQJODPOOFDUPSPOUIFVOJWFSTBMQPXFS NPEVMF 61.
UPQJOT
BOEPGUIFQJODPOOFDUPSPOUIFVOJWFSTBMDPOUSPMNPEVMF 6$.

“Internal Error 2″ Message on Display 5IFVOJWFSTBMQPXFSNPEVMF 61.
BOEVOJWFSTBMDPOUSPMNPEVMF 6$.
IBWFBNJTNBUDIJOUIFJSTFUUJOHT” mSNXBSFVQEBUFJTOFFEFE4FFPROGRAMMING GUIDE

(#3&8&34
5306#-&4)005/((6%&

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TROUBLESHOOTING GUIDE

TG6

Water Does Not Heat At All
· Check to see if the water level in the tank is in contact with the water level probe. If not, see Tank Does Not Fill. The water will not heat unless it is in contact with the probe.
· If the water heats, but is not hot enough, see Water Not Hot Enough. · If Ready to brew appears on the display, but the water is not hot, check the resistance across the leads of the
UFNQFSBUVSFTFOTPSGUIFSFTJTUBODFJTMFTTUIBOLBOEUIFXBUFSJTOPUIPU
SFQMBDFUIFUFNQFSBUVSFTFOTPS GUIFTFOTPSSFTJTUBODFJTBCPWFLXIFOUIFXBUFSJTDPPM
SFQMBDFUIFVOJWFSTBMQPXFSNPEVMF 61.

If Heating… appears on the display, but the water is not hot, follow the steps below. The following steps are performed with the rear toggle switch in the ON position.
$IFDLGPSQPXFSBDSPTTUIFUFSNJOBMTPGUIFIFBUJOHFMFNFOU T
GQPXFSJTCFJOHTVQQMJFE
SFNPWFUIFXJSFT and check for an open heating element.
GUIFSFJTOPQPXFSUPUIFFMFNFOU T

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UPUIFQPXFS DPSEUPmOEPVUXIFSFQPXFSJTMPTUGUIFSFJTQPXFSJOUPUIFUSJBDCVUOPUPVU
TFFUIFGPMMPXJOHTUFQ
3 GUIFSFJTQPXFSJOUPBUSJBD
CVUOPUPVU
DIFDLGPSQPXFSBUUIFHBUFUFSNJOBM”MTPDIFDLUIFXJSFUP”GSPN UIF61.GUIFDPOOFDUJPOTBSFHPPEBOEQPXFSJTCFJOHTVQQMJFEUPUIFUSJBD
CVUUIFSFJTOPWPMUBHFPVU PG”
SFQMBDFUIFUSJBDGQPXFSJTOPUCFJOHTVQQMJFEGSPNUIF61.
CVUHeating… appears on the display, DIFDLUIFXJSJOHGSPNUIF61.UPUIFUSJBDGUIFXJSJOHJT0,
SFQMBDFUIF61.
Water Too Hot (Boiling or Excessive Steaming)
IMPORTANT: Before proceeding, make sure that the control panel temperature is adjusted to compensate GPSIJHIFSFMFWBUJPOT5IFGBDUPSZTFUUJOHJT¡’3FEVDFUIFUFNQFSBUVSFTFUUJOHUXPEFHSFFTGPSFWFSZ GFFUPGFMFWBUJPOBCPWFGFFU
If Over Temp Sensor or Ready to Brew appears on the display and the water is too hot, go to Over Temp Sensor Error Message.
If the display reads HeatingDPOTUBOUMZ
mSTUDIFDLUPNBLFTVSFUIBUUIFUFNQFSBUVSFTFOTPSJTBUUBDIFEUJHIUMZ to the tank and that heat sink compound was used. A properly mounted sensor should have a resistance of BSPVOELXIFOUIFXBUFSJTIPUGOPU
SFQMBDFUIFTFOTPS
3 $IFDLUPTFFJGUIFVOJWFSTBMQPXFSNPEVMF 61.
DPOTUBOUMZIBTQPXFSPVUQVUUPUIFUSJBD
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UIF61.JTQSPCBCMZCBE
4 GUIF61.JTXPSLJOHQSPQFSMZ
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Over Temp Sensor Error Message
5IJTFSSPSNFTTBHFJOEJDBUFTUIBUUIFVOJWFSTBMDPOUSPMNPEVMF 6$.
IBTEFUFDUFEBXBUFSPWFSIFBUJOH QSPCMFN5IFVOJWFSTBMQPXFSNPEVMF 61.
JTSFBEJOHBXBUFSUFNQFSBUVSFJOUIFUBOLBCPWF’GUIFXBUFS temperature is too hot, but Heating… appears on the display, see Water Too Hot. Once the malfunction causing the error is corrected, the error message must be cleared. To reset the brewer and return to normal operation, turn UIFUPHHMFTXJUDIPOUIFCBDLPGUIFCSFXFSUPUIF0”QPTJUJPOGPSTFDPOET
UIFOCBDLPO
Check for power at the gate terminal on the triac. If there is no power at the triac gate terminal but the heating elements are always on, replace the triac.
Turn off power to the brewer and allow water tank to cool. Once cool, turn power back on while monitoring the triac gate voltage. During normal operation, power should be applied to the gate terminal, then drop to below 7BD5IFVOJWFSTBMQPXFSNPEVMF 61.
TIPVMECFSFQMBDFEJGQPXFSJTBQQMJFEUPUIFUSJBDHBUFDPOTUBOUMZ even though Ready to brew or Over Temp Sensor appears on the display.
3 GUIF61.JTPQFSBUJOHOPSNBMMZ
DIFDLGPSBGBMTFPWFSUFNQFSSPSDBVTFECZUIFUFNQFSBUVSFTFOTPS$IFDL UIFSFTJTUBODFBDSPTTUIFMFBETPGUIFUFNQFSBUVSFTFOTPS*GUIFSFTJTUBODFJTMFTTUIBOLXIFOUIFXBUFSJT cool, replace the temperature sensor.

(#3&8&3485)53”$
5306#-&4)005/((6%&ø

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TROUBLESHOOTING GUIDE

TG10

Sweetener Does Not Flow into Dispenser During Sweet Tea Brewing Cycle
1 Check to see if both of the bag-in-box (BIB) product bags are empty.
2 Check for obstructions in the tubing anywhere between the BIBs and the dilution spout. If one BIBs is empty, check to make sure that the transfer valve is in the correct position.
3 If the tubing system is OK, check to see if power is being supplied to the sweetener pump during the brew DZDMF*GQPXFSJTCFJOHTVQQMJFEUPUIFQVNQ
CVUOPTXFFUFOFSnPXT
UIFQVNQNBZCFPCTUSVDUFEPSCBE
4 If power is not being supplied to the pump, check the wiring to the pump, then check for proper pump output power from the UPM (on G4 models) or the UCM (on G3 models).

SWEET TEA BREWER PUMP, TROUBLESHOOTING GUIDE

082316NC

TROUBLESHOOTING GUIDE

TG11

Overview
The G4 control module diagnostics can be used to detect electrical circuit failures in the brewer. When a circuit GBJMVSFJTJEFOUJmFE
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USPVCMFTIPPUUIFQSPCMFNBDDPSEJOHUPUIFTZNQUPNTMJTUFEJOPUIFSTFDUJPOTPGUIJT5306#-&4)005/((6*%&
5IFEJBHOPTUJDTDBOBMTPCFVTFEUPIFMQEJBHOPTFDFSUBJONFDIBOJDBMGBJMVSFT4FFUIFGPMMPXJOHTUFQT

Using the Diagnostics
&OUFSQSPHSBNNJOHNPEFCZUBQQJOHUIF XIJUF
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The MAIN MENUTDSFFOXJMMBQQFBS1SFTTControl Settings.
4 1SFTTDiagnostics8IFOQSPNQUFE
QMBDFBOFNQUZ DPOUBJOFSVOEFSUIFCSFXCBTLFU
UIFOQSFTTOK.
1SFTTBCVUUPOUPUFTUUIFEFTJSFEDJSDVJUPSAuto Test to test all circuits. If a button is highlighted green the DJSDVJUIBTQBTTFEUIF FMFDUSJDBM
UFTUGUIFCVUUPOJT IJHIMJHIUFESFE
UIFDJSDVJUIBTGBJMFEUIFUFTU
GUIFDJSDVJUUFTUFEGBJMT
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BOEJUEPFTOPUPQFSBUF
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DIFDLGPSBNFDIBOJDBM GBJMVSFCZMJTUFOJOHGPSUIFWBMWFUPiDMJDLwXIFOUIFUFTU CVUUPOJTQSFTTFE5PDIFDLGPSBGBJMFEQVNQ
SVOB CSFXDZDMFBOEDIFDLGPSnVJEnPXUISPVHIUIFQVNQ

Display view varies with model

Curtis logo

Left Dump Vavle Cone Lock Bypass Valve
Warmer

DIAGNOSTICS Auto Test Inlet Valve
Heating System Level Probe Pump

Right Dump Vavle Cone Lock Bypass Valve
Warmer

Diagnostics Screen Button layout varies based on model

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ERROR CODES

EC1

Warning Messages – Allows Brewer to Continue Brewing

MESSAGE DISPLAY

WARNING DESCRIPTION

Maintenance Required

Maintenance Required

Low Water Flow Warning

Low Water Flow

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8308&0KDYHDPLVPDWFK in their settings.

CAUSE
Brew count “Gallons Since Reset” exceeds programmed preventative maintenance period.
If the Inlet valve remains on longer than XX seconds (during the brew cycle only) and repeats TWICE during that brew cycle. It shall clear upon the next brew and if the same low ÁRZH[LVWVDJDLQLWZLOOUHDSSHDU;; $OSKDVHFVHP 737ZLQVHFVHP736LQJOHVHFV 8308&0KDYHDPLVPDWFKLQWKHLUVHWWLQJVÀUPZDUH update needed.

Error Messages – Brewer Will Stop Brewing

MESSAGE DISPLAY

ERROR DESCRIPTION

Water Level Error

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Sensor Error

Open Sensor

Over Temp. Error*

Excess Temperature

Internal Error 1

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• This error is disabled on CGC and Seraphim® models.

CAUSE 7KHZDWHULQOHWYDOYHKDVHLWKHUEHHQRSHQIRUPRUHWKDQ PLQXWHVRQWKHLQLWLDOWDQNÀOORUKDVEHHQRSHQIRU VHFRQGVRQODUJHEUHZHUVDQGVHFRQGVRQ&*& SeraphimWHDRUFRPEREUHZHUVLQQRUPDORSHUDWLRQ Break in the temperature thermistor circuit or short circuit.
The sensor is reading that the temperature in the KHDWLQJWDQNKDVULVHQDERYH)RUWKHVHQVRUKDV shorted to ground. %UHDNLQWKH8308&0FRPPXQLFDWLRQFLUFXLW

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MESSAGE DISPLAY &RQÀJXUDWLRQ(UURU

ERROR DESCRIPTION
UPM software revision does not support the model selected.

CAUSE
The universal power module (UPM) has an old software version and is not compatible with the brewer model in which it has been installed.

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PRODUCT WARRANTY

PW1

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3 years, parts and labor, from original date of purchase on digital control boards 2HDUVSDUWVIURPRULJLQDOGDWHRISXUFKDVHRQDOORWKHUHOHFWULFDOFRPSRQHQWV¿WWLQJVDQGWXELQJ 1HDUODERUIURPRULJLQDOGDWHRISXUFKDVHRQDOORWKHUHOHFWULFDOFRPSRQHQWV¿WWLQJVDQGWXELQJ
$GGLWLRQDOO:LOEXU&XUWLV&R,QFZDUUDQWVLWVJULQGLQJEXUUVIRUIRXUHDUVIURPWKHGDWHRISXUFKDVH6WDLQOHVVVWHHOFRPSRQHQWVDUH ZDUUDQWHGIRUWZRHDUVIURPWKHGDWHRISXUFKDVHDJDLQVWOHDNLQJRUSLWWLQJ5HSODFHPHQWSDUWVDUHZDUUDQWHGIRUQLQHWGDVIURPWKH GDWHRISXUFKDVHRUIRUWKHUHPDLQGHURIWKHOLPLWHGZDUUDQWSHULRGRIWKHHTXLSPHQWLQZKLFKWKHFRPSRQHQWLVLQVWDOOHG
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CONDITIONS & EXCEPTIONS
7KHZDUUDQWFRYHUVRULJLQDOHTXLSPHQWDWWLPHRISXUFKDVHRQO:LOEXU&XUWLV&R,QFDVVXPHVQRUHVSRQVLELOLWIRUVXEVWLWXWHUHSODFHPHQW SDUWV LQVWDOOHG RQ &XUWLV HTXLSPHQW WKDW KDYH QRW EHHQ SXUFKDVHG IURP :LOEXU &XUWLV &R ,QF :LOEXU &XUWLV &R ,QF ZLOO QRW DFFHSW DQ UHVSRQVLELOLWLIWKHIROORZLQJFRQGLWLRQVDUHQRWPHW7KHZDUUDQWGRHVQRWFRYHU
· Adjustments and cleaning: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the responsibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.
· Replacement of items subject to normal use and wear: This shall include, but is not limited to, spray heads, faucets, light bulbs, shear disks, “O” rings, gaskets, silicone tubing, silicone elbows, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.
7KHZDUUDQWLVYRLGXQGHUWKHIROORZLQJFLUFXPVWDQFHV
· Improper operation of equipment: The equipment must be used for its designed and intended purpose and function. · Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all local elec-
trical, mechanical and plumbing codes. · Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment. · Improper water supply: 7KLVLQFOXGHVEXWLVQRWOLPLWHGWRH[FHVVLYHRUORZZDWHUSUHVVXUHDQGLQDGHTXDWHRUÀXFWXDWLQJZDWHUÀRZUDWH · Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier. · Abuse or neglect (including failure to periodically clean or remove lime accumulations): The manufacturer is not responsible for
variation in equipment operation due to excessive lime or local water conditions. The equipment must be maintained according to the manufacturer’s recommendations. · 8QDXWKRUL]HGUHSDLURUPRGLÀFDWLRQ7KLVHTXLSPHQWPXVWEHVHUYLFHGRQOETXDOL¿HGVHUYLFHWHFKQLFLDQVXVLQJIDFWRUVSHFL¿HG SDUWVWRIDFWRUVSHFL¿FDWLRQV · 0RGLÀHG0LVVLQJ6HULDO7DJThe serial number label (tag) must not be defaced or removed.
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Return Merchandise Authorization (RMA):$OOFODLPVXQGHUWKLVZDUUDQWPXVWEHVXEPLWWHGWRWKH:LOEXU&XUWLV7HFKQLFDO6XSSRUW’HSDUWPHQW SULRUWRSHUIRUPLQJDQUHSDLUZRUNRUUHWXUQRIWKLVHTXLSPHQWWRWKHIDFWRUAll returned equipment must be properly re-packaged in the original carton and received by Curtis within 45 days following the issuance of a RMA.1RXQLWVZLOOEHDFFHSWHGLIWKHDUHGDPDJHGLQ WUDQVLWGXHWRLPSURSHUSDFNDJLQJNO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). THE RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All warranty claims must be submitted within 60 days of service. Invoices will not be processed or accepted without a RMA number. Any defective parts must be returned in order for warranty invoices to be processed and approved. $OOLQZDUUDQWVHUYLFHFDOOVPXVWEHSHUIRUPHGEDQDXWKRUL]HGVHUYLFHDJHQW&DOO WKH:LOEXU&XUWLV7HFKQLFDO6XSSRUW’HSDUWPHQWWR¿QGDQDJHQWQHDURX

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References

• Wilbur Curtis | Commercial Beverage Systems

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