OBERSTER OB-DC002D Type-C Hub and Laptop Stand User Manual
- June 9, 2024
- OBERSTER
Table of Contents
OBERSTER OB-DC002D Type-C Hub and Laptop Stand User Manual
Thank you!
Thank you for purchasing the OBERSTER Type-C Hub, it also works as a stand for your laptop. Please read the user manual for a quick start with the product and please keep it in a safe place for future reference.
Get Support:
Warranty
We offer friendly technical support and 12-month warranty.
If you need any assistance, please feel free to contact our support teams by
email with your product model number and order number.
Product Overview
Specifications
- *1Type-C:** connect to the laptop
- *2HDMI:* support up to 38402160@30Hz resolution
- *1VGA:* support up to 19201080P@60Hz resolution
- *1USB C 3.0 port:** data transfer support 5Gbps
- *2USB3.0 Type A:** data transfer support 5Gbps
- *2USB2.0 Type A** : ensure for mouse or keyboard
- *1SD &TF Card Reader:** support for Micro SD, SDHC
- *1RJ45 LAN** : support 10/100/1000M
- 1*3.5mm Audio/Micro 2 in 1 port
- 1*USB C PD
Read before use
- To confirm compatibility, please check whether the USB-C port from your laptop plugged into supports DisplayPort Alt Mode (Thunderbolt 3 or Full function Type-C port with Display Function). Otherwise, there is no video signal output from your host port, so the monitors couldn’t find the signal input, all docking stations or USB-C hubs in the market couldn’t help.
- The Type C hub is not compatible with the USB-A to USB-C Adapter.
- Plug and play. The Type C hub doesn’t need to installl any driver,it can be used directly by connecting it.
- For MacOS system, supports up to Dual display (laptop + monitors), the external monitors only have the same display. For Windows system, supports up to Triple display (laptop + HDMI 1+ HDMI 2&VGA), the HDMI2 and VGA displays are the same.
- If you need to charge your laptop through the docking station, please confirm your laptop usb-c port supports Power delivery, otherwise, it will not be able to charge laptop through the Type Chub PD port.
Note: If your laptop usb-c port doesn’t support power delivery or laptop usb-c port support power delivery but your laptop’s power adapter isn’t type-c port. When using the Type C hub, please use the original charging adapter to directly charge the laptop. This will not affect your use of the hub and would be more stabler and faster to charge your laptop.
Confirm compatibility
Due to the similar shape and size, many people confuse the USB C port with the
Thunderbolt 3 port.
Please see the laptop’s ports specific description that what functions are
supported on laptop manual first or contact your laptop manufacturer’s support
team to confirm.
Some port flags are listed below for reference, if you encounter other port
flags not included below, please check it by looking up your laptop’s
specification online, or by contacting your laptop manufacturer’s support
team, or contact us to confirm:
[email protected]
| DisplayPort
(HDMI/VGA ports)| Data transfer
(USB ports)| USB-C power supply
---|---|---|---
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
Remarks: ” ? ” means it needs to see the computer manual or consult the
computer manufacturer’s customer service what functions does the port support.
***** Information above is only for reference.
Compatibility List (Not full list):
Apple: MacBook Pro 2016/2017/2018/2019/2020, Macbook Air 2018/2019/2020
Dell: XPS13 9350/9360/9370, XPS 15 9550/9560, Inspiron 5000/7000
series,G3/G5/G7 series
Asus: Deluxe 3, Deluxe 3PRO, Deluxe X Series, U306/U321 Series, U4100ROG,
U5100UQ Series HP: Pavilion x2, EliteBook Folio G1, Spectrel3, EliteBook 745
G5 Lenovo: YogaS Pro, Mix 720, Thinkpad-X1, Thinkpad-X390, Yoga720/730,
C930 Razer: Blade stealth Spirit Blade, Spirit Blade Sneak Edition
Surface: book2/pro7/go
Incompatibility List (Not full list):
Macbook (pre-2015 model)
Dell Inspiron 17 3000, Inspiron 11 3000 2-in-1, Inspiron 17 3000
ASUS VivoBook $15 $532/S533, Asus Vivobook Pro 1, ZenBook 13
Ultra-Slim Laptop
HP Spectre 11×360, HP Pavilion 15, HP Elitebook 840 G5/G6/G7,
HP 470 G7 Notebook PC
Lenovo IdeaPad Flex 5, Lenovo IdeaPad S340/L340, Lenovo 730 15,
IdeaPad 1/3
surface pro3/4/5/6, surface book 1
Nintendo Switch
Apple USB SuperDrive
USB-A to USB-C Adapter
Mac OS System Operation
Because of the limitation by Apple system, the screens are the same connected to one host port, so MacOS laptop will only extend one monitor in extended mode, the other connected monitors will e mirrored.
-
Mirror Mode
-
Extend Mode (Dual display)
Display Settings for Mac
-
Mirror Display
System Preferences > Displays > Arrangement > Select Mirror Displays
-
Extend Disply
System Preferences > Displays > Arrangement > Cancel Mirro Displays
Resolution/Refresh Rate
Mac OS System Mirror/Extend Mode
Output| HDMI 1| HDMI 2| VGA
Single video output| 38402160/30Hz| x| x
x| 38402160/30Hz| x
x| x| 19201080/60Hz
Dual video output| 38402160/30Hz| 38402160/30Hz| x
1920×1080/60Flz| x| 19201080/60Hz
x| 19201080/60Hz| 19201080/60Hz
Triple video output| 1920×1080/60Hz| 19201080/60Hz| 1920*1080/60Hz
*Note: MacOS laptops will only extend one different display in the extended mode, and all external displays will be mirrored as the same.
Resolution Setting For MacOS
Apple logo > System Preferences > Displays Press the key “Option” and click
the “Scaled” simultaneously to show more resolution choices.
Sound Setting for Mac
Apple logo > System Preferences > Sound
Windows System Operation
Shortcut key to enter the multi-display mode setting: Windows + P
-
Mirror Mode
Triple Monitors Connected
-
Extend Mode
Dual Monitors Connected
-
Extend Mode(Triple display)
Triple Monitors Connected
*Note: The display screens of HDMI 2 and VGA are always the same.
Please Note:
If only one screen is displayed when connecting two or more monitors, please
follow these steps:
- Check if the laptop recognizes the external monitor.
- Check the connection cable, please do not use the adapter.
- Try to reduce the resolutions of all monitors to 1920×1080/30Hz or even lower.
Display Settings for Win10
-
Duplicate Desktop
Right click Desktop > Display Setting > Display > Multiple Displays > Duplicate desktop
-
Extended Desktop
Right click Desktop > Display Setting > Display > Multiple Displays > Extended desktop
Resolution/Refresh Rate
Windows System Mirror/Extend Mode
Output| HDMI 1| HDMI 2
x| a x
Single video output| 38402160/30Hz
x| 38402160/30Hz| x
x| x| 19201080/60Hz
Dual video output| 1920×1080/60Hz| 19201080/60Hz| x
1920×1080/60Hz| x| 19201080/60Hz
x| 19201080/60HZ| 19201080/60Hz
Triple video output| 1920×1080/30Hz| 19201080/30Hz| 1920*1080/60Hz
*Note: The display screens of HDMI 2 and VGA are always the same.
Resolution Setting For win 10
Right click Desktop > Display Setting > Resolution
Sound Settings for win 10
Q &A:
You may encounter the following common problems when using the product, please
read the troubleshooting and solutions first.
If you still have technical difficulties, please feel free to contact us:
[email protected]
Q.: There’s no video output when the product is connected.
A: 1.Please check if the connected USB-C port on your laptop supports
DisplayPort Alt Mode or with Thunderbolt 3 capabilities.
2.As USB-C ports and Thunderbolt 3 looks the same, it can be easily confused.
Please check the specifications of your laptop to check the capabilities of
the USB-C ports. The information usually can be found on the manufacturer’s
website.
3.If you still can’t confirm whether your laptop is compatible, please contact
our after-sales service:
[email protected]
Q: My laptop supports Display Alt Mode/Thunderbolt 3 and there’s no video output
A: 1.Check if the USB C port on your laptop is working properly.
2.Please check if the connected monitor is powered on, and if the monitor can
be recognized after connection.
3.It’s recommended to use HDMI2.0 and DisplayPort 1.4. Please troubleshoot the
HDMI/VGA cable, try another new cable to see if it works.
4.Please make sure the signal input source of your monitor has been switched
to HDMI/VGA. Some monitors will not automatically select the correct video
signal, please set the selection manually.
5.Please confirm the maximum resolution supported by the monitor first. If the
external display is recognized, please reduce monitor resolution to solve this
issue. Please find the Display setting or Intel Graphics Control Panel,
operate resolution and refresh rate as needed.
6.Disconnect all connections, wait 10 seconds, and then reconnect.
Q’ The external monitor flashes/flickers.
A: 1.Please make sure the power-save mode has been turned off when the signal
output from your laptop to the monitors.
2.Please make sure to charge the laptop when using the product, so that the
hub and laptop have enough power.
3.When connected to 2 or 3 monitors simultaneously, the screen may flash to
indicate the product has reached its max resolution, and cannot support the
bandwidth of multiple monitors. Please try to lower down the resolution on the
connected monitors.
4.Connect the monitor to another laptop to see if it flickers, if yes, the
monitor is probably defective.
Q: For Windows system, three external displays cannot reach 1920×1080@60Hz at the same time or display abnormalities.
A: Please kindly know that this product extends three external displays with the Windows system. Only one external display can reach 1920×1080@60Hz, and the other two can only reach 1920×1080@30hz. If three displays cannot be displayed at the same time or display abnormalities, please manually go to the display settings to the lower refresh rate of two displays to 30Hz.
Q: It couldn’t charge my laptop while using the product.
A: First confirm whether the USB C port of the laptop supports power delivery. If it does not support, you can’t charge your laptop through the product. If USB C port supports power delivery, but the charger that comes with the laptop is not a Type-c port, please use the original charging adapter to directly charge the laptop, it will be more stabler and faster forcharging your laptop.
Q Ethernet connected but no Internet connection.
A: 1.When your Ethernet cable plug in the laptop directly, check whether it
will randomly drop the Ethernet network connection.
2.Check if a connection is detected by observing the LED indicator light on
the Ethernet port on the product and your router. (For theproduct, the green
LED on while the yellow LED flashes indicates it’s connected properly and the
internet singal is detected.)
3.If there are lights on the ethernet port of the product, but thereis no
internet, there might be more issues with your home network (such as IP
conflicts/setting, drivers, or hardware issue). Please make sure have a
working internet connection by attempting to use other devices, such as your
cellphone, to connect to the internet. Usually, a quick restart of your modem
and router is detecting a connection to the device, but there is no internet
access.
4.Please make sure whether the network is automatically connected to the
wireless network. If so, please turn off the WiFi mode in your laptop. If your
laptop runs Mac OS system, wireless network takes priority over wired network.
But for Windows system, it’s the opposite.
5.Please try restarting the modem and router.
6.If your Macbook is the first time to use the ethernet port, Macbook needs to
be set up as follows: Click “System Preferences “~ “Network”, click “+” and
selecting USB 10/100/1000 LAN to create an application. Finally, the USB
10/100/1000 lan show green and Wi-Fi show off, connected successfully. Macbook
accessed through wired internet at this time.
How to create a new location of IP address
There are 6 steps to create a new location of IP address. Please see the
images below:
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Q The product heats up during use.
A: 1.As for the heat, this is a common problem of all the dockings/hubs in
the market. The maximum temperature of our product reaches 40 degrees when it
works, but all of our products have over-current protection so you don’t need
to worry the hub would destroy any attached devices.
2.Here are the solutions of the overheat:
Please place the product on a desk, table, or area in a well-ventilated
location. Please avoid the situations where your skin is in prolonged contact
with a device when it’s operating. For example, don’t operate the product on a
pillow, blanket, or other soft material that can block ventilation openings.
Q: My USB devices are detecting, but it’s showing an error on the screen
that it’s not recognized.
A: 1.Please check if the USB C port (support video output) is connected
correctly.
2.Then connect all other devices.
3.Reset the SMC (System Management Controller) on your laptop.
4.Please unplug and re-plug again.
Q The connected mouse and keyboard got stuck.
A: This is a common problem of the USB 3.0 ports of all the
dockings/hubs in the market. According to the Intel White paper, the radio
frequency interference to wireless devices are operating in the 2.4 GHz ISM
band as a result of certain USB 3.0* devices and cables. It is recommended
that when using a wireless mouse or keyboard, users should try not to use a U
disk or mobile hard disk next to the transmitter.
Here is the link for reference:
https://www.intel.com/content/www/us/en/io/universal seri al-bus
/usb3frequency-interference-paper.html
There are four ways to help you reduce the USB 3.0 radio frequency
interference to the wireless connection of some laptops:
Option 1: Use Bluetooth or wired mouse/keyboard.
Option 2: Connect the laptop to a 5.0 GHz Wi-Fi network.
Option 3: Use high-quality shielded USB 3.0 devices/cables/con- nectors.
Option 4: Connect devices (e.g.wired mouse and keyboard) toUSB 2.0 ports
on the docking. We recommend not to use USB flash drive next to the mouse
transmitter.
Q: The USB ports not working but the other ports work properly.
A: 1.Unplug the USB devices and product.
2.Restart your laptop and re-plug the product and USB devices.
3.If still not working, please feel free to contact our after-sales email:
[email protected]
Q: There’s static sound when using the audio of the product.
A: 1.Please double check to see if your audio cable is firmly secured onto the
product. Also, try to use different audio cables to ensure your cable is
working properly.
2.Another possibility is that the interface might be inconsistent (the
interface used in our product is CTIA). To solve it when not CTIA/Apple,
please do not fully plug in.
Jack standard; CTIA
Q: My laptop audio does not work properly after connecting the product.
A: There could be a chance that your laptop has defaulted to the audio jack on your product. Simply switch the default speaker back to your desired speaker output(i.e. your laptop speakers) to resolve the issue.
Q: There is no sound from the audio/microphone jack.
A: 1.Please check the audio settings and make sure the desired audio device is
set as audio output and input device.
2.Please check if the cable is plugged in the right jack securely.
3.Try another audio cable and see if the same issue.