LAB T EME501 Navien Mate DC Heating Mattress Pad User Manual

LAB T EME501 Navien Mate DC Heating Mattress Pad

Safe Use of DC Heated Mattress Pad

1. For the safety of the adapter, make sure that it does not come into contact with a specific area of the skin for a long period.
2. For safety when using the product, do not place the adapter or controller on a pad or on a high temperature room floor, or cover it with a blanket. Heating may cause product failure, deformation of the pad, fire, burns, and etc.
3. The product should not be operated alone by the elderly, infants, the physically handi-capped, or people unable to operate the product, and those who have issues sensing heat. Make sure that they use it only under a guardian’s supervision and guidance.
4. Refrain from using the product with patients with diabetes, high blood pressure, or skin disease, or when skin sensitivity is reduced due to taking drugs or drinking.
5. Do not allow children less than 3 years of age to use the product.
6. Children are not allowed to use the product without parental or guardian supervision.
7. Do not lie on the product in one position for a long period, and if you feel itchy during use, adjust the temperature or change your position.
8. Depending on individual differences and usage environments, low-temperature burns may occur. Please refrain from using the product at high temperatures for a long time.

What is a Low-temperature Burns?

Low-temperature burns refer to skin damage caused by the slow penetration of heat over a long period of time at a relatively moderate temperature of 104℉ (40℃) to 111℉ (44℃). According to the American Burn Association (ABA), skin deformation (protein breakdown) occurs when exposed to 113℉ (45℃) for 1 hour, 122℉ (50℃) for 3 minutes, and for 140℉ (60℃) or higher for 8 seconds. Low- temperature burns occur in the dermis or adipocytes, which are rather in- sensitive to pain, and the burned area is narrower and deeper than high- temperature burns. The main cause is incorrect use of heated pad, electric heaters, and hot packs at home. It is important to use the product safely and with extreme caution, as you can get burned without even realizing it.

The Main Symptoms of Low-temperature Burns

1. Your skin may become red and you may feel a tingling sensation on it.
2. The burned area may look discolored and may itch.
3. Over time, the severity of the pain may increase.
4. Burn blisters may occur as the burn symptoms progress.
5. Low-temperature burns tend to cover a smaller area than general burn wounds.
   • In the case of low-temperature burns, use cold running water or saline to cool the burns (Please refrain from stimulating it directly with ice packs or showers.)
   • Please visit a hospital for treatment as soon as possible.

Safety Precautions

Please read the safety precautions carefully to ensure that the product is used safely and correctly to prevent accidents and risks in advance.
California law requires the following Prop 65 warning to be provided:

WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov

• Warning
  Failure to follow the instructions may result in death or serious personal injury of the user.

• Caution
  Failure to follow the instructions may result in minor injury or property damage.

• Actions prohibited
  Prohibited actions are shown with emphasis.

• Disassembly prohibited
  Indication that disassembly is prohibited

• No folding/crumpling
  Do not fold or crumple the product.

• Infant use prohibited
  Please make sure that infants (0 – 3 years old) do not use the product.

• Do not insert pins
  Do not insert pins.

• Hand washable
  This indicates that it can be washed by hand.

• Category 3 device
  A mark that corresponds to a Category 3 device.

Please read and follow the safety precautions

Warning/Caution/Actions Prohibited
For safety, when using the product, do not place the adapter or controller on the pad, or on the high temperature floor, or do not cover it with duvet/blankets.

Heating may cause product failure, deformation of the pad, fire, or burns, etc.

Avoid prolonged skin contact with the adapter.

• There is a risk of low-temperature burns.
• When using the product for a long time to sleep, etc., please set it to Level 3 or lower for safety.
• The elderly or infants, the physically handicapped, people who do not have the ability to operate the product, and those who cannot detect heat should never use the product alone. Make sure that they use it only under a guardian’s supervision and guidance. Refrain from using the product with patients with diabetes, high blood pressure, or skin disease, or when skin sensitivity is reduced due to taking drugs or drinking.
• There is a risk of high heat and burns or low temperature burns.

Warning/Caution/Actions Prohibited

• This product is for domestic use only at 120V/60Hz.
• When using the product, only the voltage marked on the prod-uct must be supplied.
• It cannot be used for other voltages, and the user shall be charged for any after-sales service caused by this.
• Incompatible voltage conditions may cause malfunction, electric shock, or fire.
• There must be an outlet near the adapter and the outlet must be easily accessible.
• Use the supplied adapter and controller together.
• Using other products may cause malfunction.
• When using the device on an adjustable bed, use the device only when the pad or cord is not crumpled at the hinges.
• Otherwise, there is a risk of malfunction.

Warning/Caution/Actions Prohibited

• Do not bend, twist, or tie the power cord by force.
  There is a risk of electric shock and fire.

• If the power cord or plug is damaged or if the fuse or thermal link is ruptured, then contact the manufacturer or an author-ized technician for replacement.
  Be careful since pets may damage the power cord or hoses.|
  There is a risk of electric shock to animals and the product or property may suffer damage.

• Do not plug in or touch the power plug with wet hands.
  There is a risk of electric shock and injury.

• Do not use multiple devices at the same time when using a multi-outlet.
  There is a risk of fire and electric shock.

• Do not use the product in a place exposed to direct sunlight, snow, rain, or in a wet environment.
  There is a risk of electric shock or fire due to heating or short circuit.

• Do not use the product near a heating device such as a gas stove or a stove.
  This may cause deformation of the product and/or fire.

Warning/Caution/Actions Prohibited/ Disassembly Prohibited

• Do not operate the product with wet hands.
  There is a risk of electric shock.

• Do not allow infants or children to operate the product.
  There is a risk of electric shock, burns, and product malfunction.

• If an error code or operating issue occurs while using the product, disconnect the power cord from the outlet and contact the service center.
  There is a risk of fire or electric shock due to heating or short circuit.

Warning/Caution/Actions Prohibited/ Disassembly Prohibited

• Do not clean the heating unit with chemicals such as benzene, paint thinner, alcohol, or general detergents.
  This may cause discoloration, deformation, breakage, electric shock or fire.

• Never disassemble, repair or modify the product without authorization.
  There is a risk of malfunction, electric shock or fire. If product repair is required, please contact the service center.

• Do not kick or exert excessive force on the controller and the adapter.
  There is a risk of product malfunction and accident.

Warning/Caution/Actions Prohibited

• Do not place heavy or sharp objects (tacks, nails, knives, needles, etc.) on the pad or pierce it.
  This may cause deformation of the product, burns, or electric shock.

• Do not use the pad with latex products to avoid the risk of deformation of latex.
  If not used for a long time, separate the pad, the controller, and the adapter for storage.

• When cleaning the pad, gently rub it with a clean brush, towel etc.
  Otherwise, this may cause product failure.

Caution/Actions Prohibited

• Never crumple or fold the pad when it is operating.
  This may cause the product to malfunction.

• Do not use this product for medical purposes.

Product Components

• The shape and color of the product and its components may vary according to the specifications. Please be aware of this when purchasing or requesting after sales service.

Display & Control Panel Guide

Controller

Controller Display Guide

Product Installation Guide

When using a bed, put a bed cover over it and install a pad on it.
If you use an additional cover, you can use it more safely from low- temperature burns.

1. Remove the protective film attached to the product before installing the product.

2. 2. Select a location to use.
   Set the pad so that pad receptacle part is located as shown in the figure below.
   (Receptacle location – Single : Bottom right / Queen : Bottom center) Keep the adapter/controller and the pad at least 12 inches (30cm) apart and make sure neither of them is covered by duvet/blankets.

3. Plug in the connector to the receptacle of pad.

4. Plug in the other side of connector to the adapter.

5. Connect the power cord of the adapter to an outlet and turn on the power by pressing the jog on the controller.
   Use a grounded outlet. An ungrounded outlet may affect the generation of electromagnetic waves (electric fields).

6. Set the desired temperature level.
   To see how to set temperature, see the “How to Use the Product” page.
   When using the product, make sure that the controller is not covered with duvet/blankets.

How to Use the Controller

Powering ON and OFF

You can turn the power ON/OFF by pressing the jog button on the controller.

• Quick press: Power ON

• Press for 2 seconds: Power OFF
  When the product is turned on for the first time after opening, the temperature is set to Level 1, and for subsequent use, it is automatically set to the previous level of use.

• For convenience of operation, if the power is on, pressing the jog button in any direction for 2 seconds will also turn the power off.

Setting the Temperature Levels

Temperature can be adjusted to as many as 8 steps by moving the jog button up/down (+/-).
The queen model has dual temperature heating function that allows you to set the left and right temperature steps separately.
A high temperature caution symbol is displayed on the screen for safety if you set the temperature level to 4 or higher.
Be careful of low-temperature burns when using the product at high temperatures for a long time.

Setting the left/right temperature level (Queen model only)
By moving the jog button left and right (</>), you can set each temperature level while the temperature level on the screen is blinking. During setting, the temperature blinks, and if there is no operation for 3 seconds, the temperature level setting is completed.

• Select left (‘<’) or right (‘>’) to match L/R mark on the controller.
  (‘L’ is selected when operate the jog to the left (‘<’) and ‘R’ is selected when operate the jog to the right (‘>’).

• In the queen model, heating is terminated when the temperature level of one side is set to 0 by the jog button.
  (Unable to set the both sides to level 0 at the same time, and it can be done by turning off the power.)

Power Saving Mode
If you do not operate any buttons for more than 30 seconds, the product enters the first stage power saving mode and the screen brightness decreases.
After that, if the power saving mode is maintained for more than 1 minute, the product enters the second stage power saving mode and the “operation indicator” icon is displayed to show that it is operating normally.
It is displayed on both sides when both left and right are heating. When only one side is heating, it is displayed only on the corresponding side.
If you operate the jog in power saving mode, then the current temperature level is displayed.

Connecting to the Navien Mate App

After installing the Navien Mate App on your smartphone, connect the product via Wi-Fi to operate the DC Heated Mattress Pad with the app.

Download the Navien Mate App
Search for “Navien Mate” in the Google Play Store or the Apple App Store to download and install the Navien Mate App.

• [Android] Run Google Play Store → Search for “Navien Mate” → Install → Select → Run

• [iOS] Run App Store → Select Search → Enter “Navien Mate” → Select [Get] to download → Run

•  Recommended OS’s

  • Android OS 8.0 or higher
    Recommended screen resolutions: 1280 x 720 (HD), 1920 x 1080 (FHD), 2560 x 1440 (WQHD)

  • iOS 12.0 or later / iPhone 6 or later is recommended
    Recommended screen resolutions: 1334 x 750, 1920 x 1080

  • You can check the supported OS versions on the App download page.

• It is optimized for the recommended screen resolution for each OS.

•  If the device does not have recommended specifications, then some functions may not operate correctly.

•  Software or user manual may be changed without notice due to performance improve-ment or other reasons.

Linking the App and DC Heated Mattress Pad

Preparations before Connect DC Heated Mattress Pad

• Activate Bluetooth on your smartphone.
• If two or more DC Heated Mattress Pads are found, check the 3-digit number on the con-troller screen and select a product that includes the number.

Sign up for Membership and Register the Product

1.  Select [Register] at the bottom of the screen to create a Navien Mate account.
   An ID is required for remote control through the App.
   If you have an existing account, log in with it.

2. Select the DC Heated Mattress Pad model you want to register (EME501).

3. Turn ON the Wi-Fi of the controller. If the jog button is pressed for more than 5 seconds while the power of the controller is turned OFF, then smart device connection is possible and blinks on the display window.

4. Follow the on-screen instructions to register your device.

5. A device to connect to is automatically selected.
   If multiple devices that can be connected are found nearby, select the network with the 3-digit number on the controller screen.

6. Select a router to connect to.
   Only 2.4 GHz Wi-Fi routers are compatible.

7. Enter the device name.
   Device registration is complete when the controller display number goes up to

8. Remote control is possible by selecting the registered DC Heated Mattress Pad on the screen.

Notes

• The channels available for wireless connection are channels 1 to 11. Only 2.4 GHz band is compatible and, 5 GHz band is not supported.
•  IEEE 802.11 b/g/n communication protocol is supported. The authentication methods supported for wired and wireless routers are OPEN, WEP, WPA-PSK, and WPA2-PSK. We recommend using WPA-PSK (TKIP) or WPA2-PSK. When using encryption, the WEP authentication method is not recommended because it is vulnerable in terms of security. Connections compatible with the new Wi-Fi authentication specifications and non-standard Wi-Fi authentication methods are not recommended.
• If the router SSID or password contains some special characters (%, “, , (comma), \, |), the connection may fail.
• If the router settings (SSID, password, authentication method, channel) are changed during operation, the router connection may not be smooth. Please reset the router connection.
• Depending on the connected access point, wireless network access may not be smooth.
• If a device using the same frequency band is nearby, it may interfere with access to the access point device.
• Depending on the surrounding environment, wireless access to the network may not be established.
• Access to internet services that require authentication as required by a service operator may fail. Contact your service provider.
• For how to set network properties and a network password, contact your network administrator or service provider.
• The network setting method may vary depending on the network environment.
• Supported App functions may vary with purchased products.
• The Navien Mate App is subject to change without notice to improve usability and performance.

Wireless Specifications – Bluetooth and Wi-Fi Module Specifications

Bluetooth

| Version| Bluetooth v4.2
---|---|---
Frequency| Tx| 2,402 MHz ~ 2,480 MHz
Rx| 2,402 MHz ~ 2,480 MHz
Output| 6 mW

Wi- Fi

| Standard| IEEE 802.11 b/g/n
Wireless channels| 1 to 11 channels
Authentication methods| OPEN, WEP, WPA-PSK, WPA2-PSK
Frequency| Tx| 2,412 MHz ~ 2,462 MHz
Rx| 2,412 MHz ~ 2,462 MHz
Output| 398 mW

A minimum separation distance of 20 cm must be maintained between the antenna and
the person for this appliance to satisfy the RF exposure requirements.

Using the Navien Mate App

• Powering ON/OFF
  After launching the Navien Mate App, you can turn the power ON/OFF by touching the Power icon.

• Setting the Temperature Level
  Able to adjust the temperature level on the home screen.

• Setting the Sleep Mode
  Sleep mode is an App-only function, and it can be set only through the App.
  If you set the level on the controller during sleep mode operation, the sleep mode is cancelled.
  ※ In sleep mode, only time setting is possible.

• Setting ON/OFF Schedule
  Able to set OFF schedule or ON schedule.
  Able to set it to repeat by specifying the day and time.
  ※ For safety, an auto-stop timer is applied that automatically cuts off the power after 15 hours have elapsed after the power is turned ON. If you schedule auto power OFF, the power may be shut down before the scheduled time.
  ※ The auto-ON/OFF schedule is not executed while the device is in sleep mode operation.

• Setting Notifications
  You can receive push notifications about the use of the DC Heated Mattress Pad.
  You can receive push notifications if you agree to the optional permissions for notifications when the App is launched for the first time.
  If you do not agree to the optional permissions, please allow access to notifications for the
  Navien Mate App in your smartphone’s preferences.
  ※ However, the function may not work properly due to poor internet connection or the circumstances of weather information provider.

How to Store

• How to Store the DC Heated Mattress Pad
  Before storing the pad, turn OFF the power and allow it to cool sufficiently.
  After disconnecting the connector from the pad, fold it on a flat surface.
  Store the pad in a cool, well-ventilated place away from direct sunlight in a pad storage bag.
  Do not place heavy objects on the product during storage.

• How to Store Controller and Adapter
  Before storing the controller and adapter, turn OFF the power and allow the device to cool sufficiently.
  Remove the adapter from the controller and the pad from the controller.
  Store the controller in the controller storage bag.
  Store the controller and adapter in a well-ventilated area and away from direct sunlight.

• How to Care for the DC Heated Mattress Pad
  Be careful not to get water into the pad while using it. If water gets into the pad, dry it thoroughly before use.
  When cleaning the pad, remove foreign substances by gently rubbing it with a clean brush or towel.

• How to Care for Controller and Adapter
  Be careful not to get water into the controller and the adapter.
  When cleaning the exterior of the controller of the adapter, lightly wipe them with a soft cloth.
  Do not clean the display window and control panel with alkaline detergent.
  Do not use sulfuric acid, hydrochloric acid, or organic solvents (paint thinner, kerosene, acetone, etc.) to clean the surface.
  Do not attach stickers, etc. The surface may become damaged.

• Washing Instructions
  After disconnecting the connector from the pad, fold it on a flat surface.
  When hand washing, dip the pad in lukewarm water and hand wash it lightly using liquid detergent.
  When using a washing machine, put it in a laundry net and wash in wool cycle.
  Please wash with lukewarm water. Washing with hot water may cause problems with the product.
  It can only be washed up to 5 times using the specified method, DO NOT USE DRYER!!
  Due to the nature of the fabric, the pad size may shrink after washing, but there is no problem in using the product.
  Avoid direct sunlight and dry thoroughly in the shade.

Error Code Guide

If the error code is continuously displayed on the screen display, then contact the Navien Mate Customer Service Center in the US (☎ 877-689-1541) for inspection.

Troubleshooting

If there is something wrong with the product, please check the following first. If the problem persists, even after the checkup, then contact the Navien Mate Customer Support Center in the US (☎ 877-689-1541) for inspection.
If the pad, controller, or adapter is worn, damaged, or malfunctions, then stop using it immediately and contact the Customer Service Center.

Specifications

Pad size may vary by product (product size ±30mm)
Pad color may differ from product to product.

FCC Certification

FCC Information to User
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

References

• 나비엔하우스
• Navien Mate Bed Warmer | Premium Water Heated Mattress Pad
• P65Warnings.ca.gov

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