Northland COMMUNICATIONS 6863i SIP Phone User Manual
- June 9, 2024
- NORTHLAND COMMUNICATIONS
Table of Contents
Mitel 6863i SIP Phone
Phone + Voicemail
USER MANUAL
JANUARY 2023
INSTALLING YOUR MITEL 6863 SIP PHONE
KEY:
HANDSET: Plug your handset into this port.
COMPUTER: Plug your computer into this port if your computer is
connecting through your phone.
ETHERNET: Plug into this port to connect to your network.
EXTERNAL POWER SUPPLY: If your network does not provide Power Over
Ethernet (P.O.E.), a separate power supply will accompany your
MITEL 6863 SIP PHONE KEYS + FEATURES
-
HANDSET: Lift to answer or make calls
-
LABELS: Labels for P1 – P3 configurable keys
-
MESSAGE LAMP /RINGING INDICATOR: Slow RED flash: new voicemail messages.
Fast RED flash: Indicates ringing call -
P1 – P3 FUNCTION KEYS: Configurable keys that are preconfigured by a System Administrator.
+ System Menu
+ Redial List
+ Call Transfer -
DISPLAY: Monochrome display shows call information and Softkey functions
-
NAVIGATION KEYS: Navigates through menus, lists and Softkey functions on the display by scrolling right and left or up and down.
OK / CONFIRM KEY: Confirms selections -
TRANSFER KEY: P3 Key
-
LINE (L1and L2) KEYS: Make or receive internal and external calls. Flash when ringing/Light when in use.
-
SPEAKER: Toggles between handset and speaker
-
HASH (#) KEY: Used for entering special characters
-
DIALPAD: Used to enter digits and characters
-
ASTERISK () STAR KEY: Used to enter a or a space
-
MUTE KEY: Mutes the microphone of handset or speaker (you can still hear caller, they can’t hear you)
-
VOLUME KEYS: Adjust the volume of handset or speaker or when phone is idle adjusts the ringer volume
-
OPTION (MENU) KEY: Customizes settings on your telephone (reserved for System Administrator)
-
HOLD KEY: Places an active call on an “exclusive” hold, retrieves call from held condition
-
END KEY: Ends an active call, returns to display when in idle state/exits without making changes in menus
-
SPEAKER: Broadcasts conversations/sounds/ringing
NOTE: Additional functions appear on the display as you navigate calls,
actions and menus. Use the Navigation Keys to
select the Softkey function. FOR EXAMPLE: DIAL will display with the word DIAL
and a right arrow indicating to press the right
navigation key to dial.
CALL PROCESSING
ANSWERING CALLS
TO ANSWER INCOMING CALL:
+ Phone rings, indicator flashes slow
+ Lift handset or Press SPEAKER Key
PLACING CALLS
TO PLACE A CALL: Lift handset or press SPEAKER Key Internal: Enter extension
number and select DIAL (>)
External: Dial 1and the10-digit number and select DIAL (>) OR: Enter number
and lift handset
TO ANSWER SECOND CALL:
+ Hear Call Waiting tone
+ Line Key flashes
+ Press Line Key of new call, first call holds
TO PLACE A SECOND CALL:
+ Press available Line Key
+ First call automatically holds
+ Enter number
+ Select DIAL Softkey
NAVIGATING CONNECTED CALLS
SPEAKER: Press to make or answer any call without lifting the handset.
TO SWITCH TO SPEAKER FROM HANDSET: Press SPEAKER Key, replace handset in
cradle.
TO RESUME PRIVACY: Lift handset.
TO END SPEAKERPHONE CALL: Press END Key
MUTE: Turns off your microphone (Speaker or Handset) to allow you to speak
privately.
TO USE: Press MUTE Key, key flashes, speak privately TO RESUME CONVERSATION:
Press MUTE Key again HOLD: Places active call on hold. This is an exclusive
hold to your telephone. No one else can retrieve it. TO HOLD A CALL: Press
HOLD Key or Line Key you wish to place on hold, indicator flashes TO RETURN TO
CALLER: Press flashing Line Key or press HOLD Key again
TRANSFER
TRANSFER: Connect your call to someone else (with call on line)
ANNOUNCED
+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL(>)
+ Wait for party to answer, (speak privately)
BLIND
+ Press TRANSFER (P3) Key (call holds)
+ Enter extension number + select DIAL (>)
+ Press TRANSFER (P3) Key
TO COMPLETE TRANSFER: Press TRANSFER (P3) Key (call is connected)
TO RETURN TO HELD CALL: Select DROP (>) Disconnects you from called party,
caller remains on hold.
Press Line Key of held call.
TO DROP A CALLED PARTY: Press END Key, disconnects you from called party,
caller remains on hold
NAVIGATING CONNECTED CALLS
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing
the phone
Press TRANSFER Key, call automatically held
Press 99 and EXTENSION Number and Select DIAL (>)
Press TRANSFER (P3) Key immediately
CALL PARK
TO PARK A CALL: Places an active call on a system hold to be retrieved from
another telephone
Press TRANSFER (P3) Key, call automatically held
Press 13 and Select DIAL (>), system audibly advises the Orbit Code call is
parked on
Press TRANSFER (P3) Key, call is parked, advise party of Orbit Code
TO RETRIEVE PARKED CALL: Press 14 and Orbit Code Number
Select DIAL (>), call is connected
NOTE: If parked call is not retrieved within a predetermined number of
seconds, call will “Callback” to the phone it was parked from. The 6863 Model
phone cannot make pages.
CALL PICK UP
GROUP PICK UP: Pick up another phone ringing in your group (must be programmed
by System Administrator) TO USE: Hear another phone ringing in your
preprogrammed group
Press 11 and select DIAL (>), begin speaking, call is connected
DIRECTED PICK UP: Allows you to pick up a “specific” extension you hear
ringing TO USE: Hear another phone ringing that is not in your preprogrammed
group
Press *12 and select DIAL (>)
Enter extension number you wish to pick up
REDIAL
REDIAL: Displays the last numbers dialed and dials selected numbers
TO USE: Press REDIAL (P2) Key Displays shows recent dialed calls
Press UP/DOWN Arrow keys to highlight number you wish to dial Lift Handset or
Press Speaker key to dial selection
NOTE: The screen will tell you the number of missed calls.
PHONE BOOK
There are two types of directories included in the PHONE BOOK (DIRECTORY) Key
LOCAL: Numbers that you can program into your telephone
ALL: Entries stored by the system administrator to be used by all users, this
includes internal extensions
TO SEARCH: Press SYSTEM MENU (P1) Key Scroll to DIRECTORY Select ALL Select
SEARCH
Spell name using the dialpad (You must hit each key the correct number of
times for each letter)
TO DIAL: Lift handset or press SPEAKER Key
HUNT GROUPS
When you are a member of a group (Hunt group or iACD), your account phone is
programmed to ring when a choice is made from an automated attendant or when
the hunt group number is dialed. You may be required to log in to the hunt
group to receive calls. You can log in to a group from any device that your
account phone number is active on, or from CommPortal. See the CommPortal User
Guide.
If you are a member of more than one group, you will need to know the group
number in order to log in and out of the individual groups. If you do not know
your group
numbers, you can obtain this information from the System Administrator.
+ To log in: Dial 44, enter the group number and press #. If you are a
member of multiple Hunt Groups you will need to log in to each group
individually.
+ To log out: Dial 44. If you are a logged in to multiple Hunt Groups, the
system announces how many groups you are logged into and will prompt you to
press 0# to log out of all hunt groups, or to enter the hunt group number
followed by # to log out of an individual hunt group.
RINGS + INDICATORS
Your telephone rings differently for different types of calls
EXTERNAL: Two Short rings repeated (a new external call or a transferred
external call)
INTERNAL: Single ring repeated
ADJUST RING VOLUME: You can adjust the volume while phone is ringing or idle
+ Press PLUS/MINUS VOLUME CONTROL Keys to adjust the volume when your phone
is idle
YOUR VOICEMAIL
VOICEMAIL: The voicemail system is voice prompted with easy to follow
instructions and commands.
FIRST TIME VOICEMAIL SET UP
TO SETUP VOICEMAIL FOR THE FIRST TIME: Dial 99 and select DIAL Softkey.
NOTE: Follow the audio instructions to create a password, record your name +
record your personal greeting.
There are multiple greeting types available for you to choose from:
+ PERSONAL GREETING: Plays to everyone that calls you.
+ EXTENDED ABSENCE: Plays when you will be away from your office or phone for
meetings/vacation, etc.
You can turn off message acceptance when using the extended absence greeting.
The system will remind you extended absence greeting is playing.
+ SYSTEM GENERATED: A synthesized greeting that’s set up to include your
phone number or recorded name.
+ BUSY: Plays when you have active calls on all available lines.
+ OUT OF HOURS: Can be set to play outside of your normal business hours,
weekends and holidays.
+ FORWARDED TO VM: Plays when you have your phone set to forward to
voicemail.
NOTES: Through the Self Service CommPortal, you are able to:
+ Record and change greetings
+ Choose your voicemail to email options
+ Change your login for voicemail so you’re not required to enter your
mailbox and pin each time you dial99
+ Change other voicemail and telephone settings
LOG IN TO VOICEMAIL
From any internal extension:
+ Dial 99 and select Dial (>)
+ Enter your 10-digit telephone number and press the # Key
+ Enter your pin and press the # Key
NOTE: Through CommPortal, you can change your settings so dialing 99
automatically logs you in at your own extension.
From any external telephone:
+ Dial: 315-671-0031
+ Enter your 10 digit telephone number and press the # key
+ Enter your pin and press the # key
YOUR VOICEMAIL
COMMON VOICEMAIL COMMANDS
Main Menu
- Listen to messages
- Send a message to another user
- Work with personal greetings
- Mailbox settings
- Work with Reminder Messages
- Access deleted messages
- Switch Account (log into another account)
0 Access Help
- Exit Voicemail or return to previous menu
NOTE: Star (*) will always back you up to the previous menu.
Pound (#) will bypass a user’s personal greeting.
BYPASS RINGS
TO TRANSFER A CALLER TO VOICEMAIL:
Transfers a caller to voicemail without ringing the phone.
+ Press TRANSFER Key, call automatically held
+ Press 99 and EXTENSION Number and Select DIAL (>)
+ Press TRANSFER (P3) Key immediately
TO LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER WITHOUT RINGING THE PHONE:
+ Press 99
+ Enter Extension Number and Select DIAL (>)
Listening to Messages
1Repeat
2 Save
3 Erase
4 Reply
5 Send a copy
6 Increases the message volume
7 Slows the message playback down| 8 Pause / Resume
9 Speeds the message playback up
Next Message
11 Previous Message
77 Skip backward 5 seconds
99 Skip forward 5 seconds
---|---
ADDITIONAL VOICEMAIL SETTINGS
There are additional voicemail settings available in the main menu. Some
settings are only available when you log in through a telephone. See page 7
for how to log in from any telephone. See the CommPortal User Guide for
settings that are available through Commportal.
GREETING SETTINGS
From the Main Menu, press 3 to work with Greetings. The following greeting
settings are available.
+ Press 1 to work with the personal greeting
+ Press 2 to work with the extended absence greeting
+ Press 3 to choose a system generated greeting or to work with your recorded
name
+ Press 5 to work with the greeting that plays when your phone is busy
+ Press 6 to work with your out of hours greeting (this allows to set a
schedule for a greeting that plays outside of your normal business hours). See
also the CommPortal User Guide.
+ Press 9 to work with the greeting callers here when your phone is set to
forward all calls to voicemail
WORK WITH TIMESAVER AND CONVENIENCE SETTINGS
From the Main Menu, press 4 to work with Settings. The following settings are
available.
+ Press 1 to work with group lists – add / edit / delete group lists.
+ Press 2 to work with timesaver settings – turn autoplay on / off, work with
Urgent Message settings and change your message header and body settings.
+ Press 3 to work with Security – change the pin, set fast login or set skip
pin.
+ Press 5 to work with Notifications – message waiting indicator, email
notifications and phone notifications.
+ Press 6 for Additional Settings – Check the Operator number or turn
Marketing broadcasts on / off.
+ Press 0 to hear helpful hints.
Need support? Connect with us at
www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to
speak to a Northland Representative
References
Read User Manual Online (PDF format)
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