Northland COMMUNICATIONS BU Teams Connector App User Manual

Northland COMMUNICATIONS BU Teams Connector App

WHAT IS NORTHLAND BU CONNECTOR

The Northland BU Connector allows Teams users to make calls using your phone services from Northland Communications.
You can now access your phone services from Northland Communications without leaving Teams. The Northland Business Unlimited Connector app allows you to:

• Make internal calls to your colleagues, directly from your chats in Teams.
• Make calls to participants in Teams channels, to any of their registered phone numbers.
• Dial any phone numbers, from the Northland BU Connector app tab.
• View call history and contact information in the Northland BU Connector app tab.

In order to use the Northland BU Connector app, your organization must have provisioned you with phone services from Northland Com-munications.
If you do not have a desk phone provisioned to your account you can download the MaX UC desktop or mobile application for Windows/Mac/iOS/Android. This is a licensed application.

DOWNLOAD BU TEAMS CONNECTOR APP

• In Teams, click on … on the left.

• Select More apps > at the bottom of the apps screen.

• Select BU Connector. The Login Screen will appear.

• Enter your Business Unlimited Subscriber telephone number and password.

• On the next screen, read the overview and then select Add.

PHONE TAB

When you open the Northland BU Connector App, it opens to Call History on the Phone tab. This displays missed, answered and outgoing calls.

• Click on the phone number Call History to place a call.
• Select Voicemail to work with messages.
• Select Contacts to view contacts.

VOICEMAIL WINDOW
The Voicemail window allows you to manage and listen to voicemails. Select Voicemail on the left to work with messages. The number shows the number of new voicemail messages.

• Select Voicemail to view + work with messages.
• Select the Play icon to listen to the message and view additional options. (See Image 1)
• Select … to Mark as new or Delete. (See Image 2)

Image 1

• Select the Play icon to listen to the message.
• Select the three dots for Download and Playback speed options.
• Select the phone number to return the call.
• Select Mark as new to keep the message as a new message.
• Select Delete to delete the message.
• Select Previous or Next to move between messages.

Image 2

• Select Mark as new to keep the message as a new message.
• Select Delete to delete the message.

CONTACTS WINDOW
Select Contacts on the left to display your contacts. You can customize how your contacts display once the Contacts window is open.

• Click on the number to place a call to the contact’s primary number.
• Select the dropdown next to the number to view additional numbers and select the number to call.
• Use the Search box to enter search criteria.
• Select Display options in the upper right to select which contacts to display.
• CommPortal Contacts
• Business Group Contacts
• All Sources
• You can also choose to only display contacts with numbers.

CALL SETTINGS TAB

Choose how to make calls with your Northland Communications account from Teams. When MaX UC is installed you can set BU Connector to call directly by using Tel: URIs.
Use Click-to-Dial to receive a callback on your account number. When you press call from BU Connector, the server will first call your account phone and when you answer you will be connected to the caller.

• Open the Settings tab.
• Under Calling mode, select one of the following: Call to account number (Click-to-Dial): Places a call to your account phone first. When you answer, the call is placed to the number you dialed.
  MaX UC (Tel URI): Automatically places the call to the number dialed from your MaX UC client.

NOTE: If you are using a desk phone such as Yealink T54W or using the app on a mobile device, Call to account number (Click-to-Dial) is the only method that can be used.

STATUS SETTINGS

• Select the dropdown next to Available for calls.
• Click Do not disturb to change your status and send your calls directly to voicemail. This is updates your presence to others in your Business Group.
• Click Open call manager… to open your Subscriber CommPortal account.

USE OTHER TEAMS FEATURES TO MAKE CALLS USING YOUR NORTHLAND ACCOUNT

FROM TEAMS CHAT OR TEAMS CHANNEL POST

• In a contact’s chat window, click on the contact’s avatar. The contact’s information is displayed.
• Select one of the numbers from the contact information below. This will make the call using Northland Communications services.
  NOTE: Using the phone icon directly under the avatar will use Teams services, not Northland.
  IMPORTANT: Be sure to use the telephone numbers in this section of the contact’s information to place the call using use Northland’s services.

NORTHLAND BUSINESS CONNECTOR FOR iOS and ANDROID

When you have the Teams App on your iOS or Android device, you can use the Northland BU Connector App to make calls using Northland’s services. In order to generate a call using Northland Services on your mobile device, you must have a MaX UC the MaX UC license and the MaX Mobile application downloaded on your mobile device.

NOTE: If you do not have a MaX UC license, you can still use the Northland BU Connector App on your mobile device, but it will generate a “callback” to your desk phone.

NORTHLAND BUSINESS UNLIMITED CONNECTOR ON iOS AND ANDROID
The Connector Window opens to the Phone tab which displays phone, settings, call history, voicemail and contacts information. When you open the Northland Business Unlimited Connector App, it opens to Call History on the Phone tab. This displays missed, answered and outgoing calls.

• Open the Teams Mobile App.
• Select the elipses in the bottom right.
• Next locate and select the BU Connector App.

PHONE TAB

The Connector APP opens to the Phone tab which displays phone, settings, call history, voicemail and contacts information. When you open the Northland Business Unlimited Connector App, it opens to Call History on the Phone tab. This displays missed, answered and outgoing calls.

• Tap on a phone number to place a call.
• Tap Menu to view Call History, Voicemail and Contacts windows.

MENU SCREEN
Because the mobile app uses one single window, use the menu window to navigate the application.

• Tap Call History to view recent Missed, Answered and Outgoing calls.
• Tap Voicemail to work with messages. (The number indicates the number of new voicemails).
• Tap Contacts to view contacts.
• Tap the dropdown to change your status between Do not disturb or Available for Calls.
• Tap the numbers on the dial pad to enter numbers.

VOICEMAIL SCREEN
The Voicemail window allows you to manage and listen to voicemails. Select Voicemail on the left to work with messages. The number shows the number of new voicemail messages.

• Tap Voicemail from the menu to view + work with messages.

• Tap the Play icon to listen to the message and view additional options. (See below)

• Tap the Play icon to listen to the message.

• Tap to mute the microphone.

• Tap to view AirPlay Options (iOS only).

• Tap to adjust playback speed (iOS and Android) and for download options (Android only.

• Tap the phone number to return the call.

• Tap Mark as new to keep the message as a new message.

• Tap Delete to delete the message.

• Tap Previous or Next to move between messages.

CONTACTS SCREEN
Select Contacts from the menu. You can customize how your contacts display once the Contacts window is open.

• Tap on a number to place a call to the contact’s primary number.

• Tap the dropdown next to the number to view additional numbers and select the number to call.

• Use the Search box to enter search criteria.

• Tap options on the right to select which contacts to display.

  • CommPortal Contacts.
  • Business Group Contacts.
  • All Sources.
  • You can also choose to only display contacts with numbers.

CALL SETTINGS TAB
Choose how to make calls with your Northland Communications account from Teams. When MaX UC Mobile is installed you can set BU Connector to call directly. This is the default setting in the BU Connector app on iOS or Android.
Use Click-to-Dial to receive a callback on your account number. When you tap call from BU Connector, the server will first call your account phone and when you answer you will be connected to the caller.

NOTE: This setting can only be changed in the desktop app.

• Tap Logout to log out.

NOTES: If you are using a desk phone such as Yealink T54W or using the connector on a mobile device, Call to account number (Click-to-Dial) is the only method that can be used.

USE OTHER TEAMS FEATURES TO MAKE CALLS USING YOUR NORTHLAND ACCOUNT

FROM TEAMS CHAT OR TEAMS CHANNEL POST

• In a contact’s chat or in the channel window, tap the contact’s avatar. The contact’s information is displayed.
• Select one of the numbers from the contact information below. This will make the call using Northland Communications services.
  NOTE: Using the phone icon directly under the avatar will use Teams services, not Northland.
  IMPORTANT: Be sure to use the telephone numbers in this section of the contact’s information to place the call using use Northland’s services.

Need support? Connect with us at www.northland.net/support or
Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Representative

References

• Business Unlimited Support | Northland University

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