tp-link Deco X50 AX3000 Whole Home Mesh WiFi 6 System User Guide

: June 9, 2024
: tp-link

Table of Contents

About This Guide
Appearance
Troubleshooting
Authentication
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Deco X50 AX3000 Whole Home Mesh WiFi 6 System
User Guide

About This Guide

This guide provides a brief introduction to AX3000 Whole Home Mesh Wi-Fi 6 System and regulatory information.
Features available in Deco may vary by model and software version. Deco availability may also vary by region or ISP. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Deco experience.
Conventions
In this guide, the following conventions are used:

Convention	Description
Deco	Stands for Deco Whole Home Mesh Wi-Fi System/ Unit.
Underline	Hyperlinks are in teal and underlined. You can click to redirect to

a website or a specific section.
Teal| Key information appears in teal, including management page text such as menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to the device.
Tips:| Indicates important information that helps you make better use of your device.

More Info

Specific product information can be found on the product page at https://www.tp-link.com.
A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.

Speed/Coverage/Device Quantity Disclaimer
Maximum wireless signal rates are the physical rates derived from IEEE Standard 802.11 specifications. Actual wireless data throughput and wireless coverage, and quantity of connected devices are not guaranteed and will vary as a result of network conditions, client limitations, and environmental factors, including building materials, obstacles, volume and density of traffic, and client location.
MU-MIMO Disclaimer
Use of MU-MIMO requires clients to also support MU-MIMO.
IoT Compatibility Disclaimer
IoT compatibility refers only to smart devices that can be controlled via the Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi use.
Seamless Roaming Disclaimer
Clients need to support 802.11k/v/r and may require additional set up. Performance may vary depending on the client device.
HomeShield Disclaimer
HomeShield includes the Free Basic Plan. Fees apply for the Pro Plan. Visit tp-link.com/homeshield for more information.

Appearance

Each Deco has an LED that changes color according to its status, three RJ-45 Ethernet ports, a power slot, and a Reset button.
See the explanation below:
Tip: The product label can be found at the bottom of the product. Set Up Your Deco
First let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.

Get the Deco app
Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet.https://www.tp-link.com/app/qrcode/?app=deco
Log in or sign up with TP-Link ID
Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password.
Select your Deco model
Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network.
Plug in your Deco
Power off your modem. Connect your Deco to the modem and power them both on. If you don’t have a modem, connect your Deco directly to the Ethernet outlet.
Connect to your Deco’s Wi-Fi
Connect your phone/tablet to the Deco’s Wi-Fi using the default SSID printed on the product label.
Specify your Deco’s location
Select or custom a location for your Deco. The location will be used as the name of your Deco.
Connect your Deco to the internet
Select the internet connection type and enter the information. If you are not sure, contact your internet service provider.
Create your Wi-Fi network
Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi.
Connect to your Wi-Fi network
Connect your phone/tablet to the Deco’s Wi-Fi.
Setup complete
Your Deco network is now up. You can connect your devices to the Deco network.
Add more Decos
Plug in the other included Decos, and they will automatically join the network within 2 minutes.

Troubleshooting

Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?

– Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?

– Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

– Refer to the video https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?

– Refer to the guide https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?

-Refer to the guide https://www.tp-link.com/support/faq/1454/

Q6. How can I find a suitable spot for my Deco?

– Refer to the guide https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn’t working properly?

– Refer to the guide https://www.tp-link.com/support/faq/1456/

Solutions to common problems during setup or use are provided here for reference. Follow the steps and the provided link below to diagnose and solve problems you might experience with your Deco.
If problems still exist, contact us: https://www.tp-link.com/support

Authentication

CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
OPERATING FREQUENCY(the maximum transmitted power)
2412MHz—2472MHz (20dBm)
5150MHz—5350MHz (23dBm)
Frequency band 5150 – 5250 MHz:
Indoor use: Inside buildings only. Installations and use inside road vehicles and train carriages are not permitted. Limited outdoor use: If used outdoors, equipment shall not be attached to a fixed installation or to the external body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz band.
Frequency band: 5250 – 5350 MHz:
Indoor use: Inside buildings only. Installations and use in road vehicles, trains and aircraft are not permitted. Outdoor use is not permitted.
EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU and (EU) 2015/863.
The original EU Declaration of Conformity may be found at https://www.tp- link.com/en/support/ce/
RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
The device complies with RF specifications when the device used at 20 cm from your body.
National restrictions
Attention: This device may only be used indoors in all EU member states and EFTA countries, and Northern Ireland.

| AT| BE| BG| CH| CY| CZ| DE| DK
---|---|---|---|---|---|---|---|---
EE| EL| ES| Fl| FR| HR| HU| IE
IS| IT| LI| LT| LU| LV| MT| NL
NO| PL| PT| RO| SE| SI| SK| UK(NI)

UKCA Mark
UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of Conformity may be found at https://www.tp- link.com/support/ukca/
National restrictions
Attention: This device may only be used indoors in Great Britain. Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

This device may not cause interference.
This device must accept any interference, including interference that may cause undesired operation of the device.

Caution:
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
DFS (Dynamic Frequency Selection) products that operate in the bands 5250- 5350 MHz.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
Korea Warning Statements:
NCC Notice & BSMI Notice:

Equipment name:
AX3000 Whole Home Mesh Wi-Fi 6 System| Type designation (Type)
Deco X50
---|---
Unit| Restricted substances and its chemical symbols
---|---
Lead
(Pb)| Mercury
(Hg)| Cadmium
(Cd)| Hexavalent
chromium
(Cr.6)| Polybrominated
biphenyls
(PBB)| Polybrominated
diphenyl ethers
(PBDE)
PCB| 0| 0| 0| 0| 0| 0
| 0| 0| 0| 0| 0| 0
| –| 0| 0| 0| 0| 0
| | 0| 0| 0| 0| 0

Note 1： “Exceeding 0.1 wt %” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.
Note 2 ：“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence
Note 3 ：The “−” indicates that the restricted substance corresponds to the exemption.
Safety Information

Keep the device away from water, fire, humidity or hot environments.
Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
Do not use damaged charger or USB cable to charge the device.
Do not use any other chargers than those recommended.
Do not use the device where wireless devices are not allowed.
Adapter shall be installed near the equipment and shall be easily accessible.
Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
Operating Temperature: 0°C~40°C (32°F~104°F)
This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers nd other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.

Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.
Explanation of the symbols on the product label

Symbol	Explanation
****	DC voltage
****	Caution
****	Operator’s manual
Indoor use only

| Polarity of d.c. power connector

| Energy efficiency marking
Icon | Class II equipment

Symbol

|

Explanation

---|---

|

RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.