MECER ITIL 4 Strategist Direct Plan and Improve Instructions

4 Strategist Direct Plan and Improve
Instructions

ITIL 4 Strategist Direct Plan and Improve

DURATION| LEVEL| TECHNOLOGY| DELIVERY METHOD| TRAINING CREDITS
---|---|---|---|---
3 Days| Advanced| ITILO 4| Instructor Led| None

Introduction

The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam. he ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Audience Profile
The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4.
This course and the related certification can be beneficial for the following roles:

• IT Support Staff
• IT Consultants
•  Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators
• Anyone working in a DevOps team

Prerequisites
Accredited training for the ITIL® Managing Professional modules is mandatory to enable full understanding of the core material.
All modules have ITIL® 4 Foundation as a pre-requisite.
Course Objective
At the end of this course, participants will be able to:

•  Understand the key concepts of direction, planning, improvement.
•  Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
• Understand the role of GRC and know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.

Course outline

•  Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
• Understand and know how to direct, plan, and improve value streams and practices.

Course Content
Lesson 1: Course Introduction

• Let’s Get to Know Each Other
• Course Overview
• ITIL® 4 Certification Scheme
• Course Learning Objectives
• Course Components
• Course Agenda
• Exercises
• Case Study: Axle Car Hire
• Case Study: HandyPerson on Demand
• Exam Details

Lesson 2: Core Concepts of DPI

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Direction
•  Basics of Planning
• Basics of Improvement
• Other Core Elements

Lesson 3: DPI through Service Value Chain and Guiding Principles

• Key Terms Covered in the Module
• Module Learning Objectives− DPI of the SVS
• DPI of Guiding Principles

Lesson 4: Role of Direction in Strategy Management

• Key Terms Covered in the Module
• Introducing Strategy Management
• Developing Effective Strategies

Lesson 5: Implementation of Strategies

• Key Terms Covered in the Module
• Module Learning Objectives
• Managing Risks
• Making Decisions through Portfolio Management
• Directing via Governance, Risk, and Compliance (GRC)

Lesson 6: Introduction to Assessment and Planning

• Key Terms Covered in the Module
• Module Learning Objectives
•  Core Concepts of Assessment
• Conducting Effective Assessments
• Core Concepts of Planning

Lesson 7: Assessment and Planning through VSM

• Key Terms Covered in the Module
• Module Learning Objectives
• Introducing VSM
• Developing Value Stream Maps
• Knowing More About VSM

Lesson 8: Measurement, Reporting, and Continual Improvement

• Key Terms Covered in the Module
• Module Learning Objectives
• Measurement and Reporting
• Alignment of Measurements and Metrics
• Success Factors and Key Performance Indicators
• Continual Improvement

Lesson 9: Measurements and Continual Improvement through Dimensions and SVS

• Key Terms Covered in the Module
• Module Learning Objectives
• Measurements for the Four Dimensions
• Continual Improvement of the Service Value Chain and Practices

Lesson 10: OCM Principles and Methods

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of OCM
• OCM throughout DPI and Service Value Chain
• Resistance and Reinforcement

Lesson 11: Communication Principles and Methods

• Key Terms Covered in the Module
• Module Learning Objectives
• Basics of Effective Communication
• Communication with Stakeholders

Lesson 12: SVS Development Using Four Dimensions

• Key Terms Covered in the Module
• Module Learning Objectives
• Organizations and People in the SVS
• Partners and Suppliers in the SVS
• Value Streams and Processes in the SVS
• Information and Technology in the SVS

Associated Certifi Cations Exm

This course will prepare delegates to take the ITIL® 4 Strategist Direct, Plan and Improve exam. Successfully passing this exam will result in the ITIL® 4 Strategist Direct, Plan and Improve Certification
Exam Prerequisite:
Note that attendance and completion of the Instructor-led ITIL® 4 Strategist Direct, Plan and Improve course is mandatory and serves as a prerequisite before attempting the ITIL® 4 Strategist Direct, Plan and Improve Examination.
Exam Format:

• 40 questions, multiple choice examination
• Closed Book | Online Web Based
• 90 minutes (candidates taking exam in a language that is not their native or working language may be awarded 25% extra time)
• Pass Score 70% or higher – a raw score of 28 marks or above

Book Your Course Exm
Please Note:
The ITIL® 4 Strategist: Direct, Plan, and Improve course bundle includes the ITIL® 4 Strategist: Direct, Plan, and Improve examination and will be quoted and purchased together.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved

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