Constructa CA322355 Hob User Manual
- June 8, 2024
- Constructa
Table of Contents
- Safety
- Preventing material damage
- Environmental protection and saving energy
- Familiarising yourself with your appliance
- Basic operation
- PowerBoost function
- Childproof lock
- Time-setting options
- Automatic switch-off
- Wipe protection
- Energy consumption display
- Basic settings
- Cleaning and servicing
- Troubleshooting
- Disposal
- Customer Service
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
CA322355 Hob
User Manual
Safety
Observe the following safety instructions.
1.1 General information
- Read this instruction manual carefully.
- Keep the instructions, the appliance pass and the product information safe for future reference or for the next owner.
- Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only a licensed professional may connect appliances without plugs. Damage
caused by incorrect connection is not covered under the warranty.
Only use this appliance:
-
To prepare meals and drinks.
-
Under supervision. Never leave the appliance unattended when cooking for short periods.
-
In private households and in enclosed spaces in a domestic environment.
-
Up to an altitude of max. 2000 m above sea level.
Do not use the appliance: -
With an external timer or a separate remote control. This does not apply if operation with appliances included in EN 50615 is switched off.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by people who have
reduced physical, sensory or mental abilities or inadequate experience and/or
knowledge, provided that they are supervised or havebeen instructed on how
to use the appliance safely and have understood the resulting dangers.
Do not let children play with the appliance.
Children must not perform cleaning or user maintenance unless they are at
least 15 years old and are being supervised.
Keep children under the age of 8 years away from the appliance and power
cable.
1.4 Safe use
WARNING ‒ Risk of fire!
Leaving fat or oil cooking on an unattended hob can be dangerous and may lead
to fires.
-
Never leave hot oil or fat unattended.
-
Never attempt to extinguish a fire using water; instead, switch off the appliance and then cover with a lid or a fire blanket.
The cooking surface becomes very hot. -
Never place flammable objects on the cooking surface or in its immediate vicinity.
-
Never place objects on the cooking surface.
The appliance will become hot. -
Do not keep combustible objects or aerosol cans in drawers directly underneath the hob. Hob covers can cause accidents, for
example due to overheating, catching fire or materials shattering. -
Do not use hob covers.
Food may catch fire. -
The cooking process must be monitored. A short process must be monitored continuously.
WARNING ‒ Risk of burns!
The appliance and its parts that can be touched become hot during use,
particularly the hob surround, if fitted.
-
Caution should be exercised here in order to avoid touching heating elements.
-
Young children under 8 years of age must be kept away from the appliance.
Hob protective grilles may cause accidents. -
Never use hob protective grilles. The appliance becomes hot during operation.
-
Allow the appliance to cool down before cleaning.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
-
Repairs to the appliance should only be carried out by trained specialist staff.
-
Only use genuine spare parts when repairing the appliance.
-
If the power cord of this appliance is damaged, it must be replaced by trained specialist staff.
If the appliance or the power cord is damaged, this is dangerous. -
Never operate a damaged appliance.
-
If the surface is cracked, you must switch off the appliance in order to prevent a possible electrical shock. To do this, switch off the appliance via the fuse in the fuse box
rather than at the main switch. -
Call customer services. → Page 36 An ingress of moisture can cause an electric shock.
-
Do not use steam- or high-pressure cleaners to clean the appliance.
The insulation on cables of electrical appliances may melt if it touches hot parts of the appliance. -
Never bring electrical appliance cables into contact with hot parts of the appliance.
WARNING ‒ Risk of injury!
Saucepans may suddenly jump due to liquid between the saucepan base and the
hotplate.
- Always keep hotplates and saucepan bases dry.
WARNING ‒ Risk of suffocation!
Children may put packaging material over their heads or wrap themselves up in
it and suffocate.
- Keep packaging material away from children.
- Do not let children play with packaging material. Children may breathe in or swallow small parts, causing them to suffocate.
- Keep small parts away from children.
- Do not let children play with small parts.
Preventing material damage
ATTENTION!
Rough pot and pan bases will scratch the ceramic.
-
Check your cookware.
Boiling pans dry may damage cookware or the appliance. -
Never place empty pans on a heated hotplate or allow to boil dry.
Incorrectly positioned cookware can cause the appliance to overheat. -
Never place hot pots or pans on the controls or the hob surround.
Damage can occur if hard or pointed objects fall onto the hob. -
Do not let hard or pointed objects fall onto the hob.
Non heat-resistant materials will melt on heated hotplates. -
Do not use oven protective foil.
-
Do not use aluminium foil or plastic containers.
2.1 Overview of the most common damage
Here you can find the most common types of damage and tips on how to avoid
them.
Damage | Cause | Measure |
---|---|---|
Stains | Food boiling over | Remove boiled-over food immediately with a glass |
scraper.
Stains| Unsuitable cleaning products| Only use cleaning products that are
suitable for glass ceramic.
Scratches| Salt, sugar or sand| Do not use the hob as a work surface or
storage space.
Scratches| Rough pot or pan bases| Check your cookware.
Discolouration| Unsuitable cleaning products| Only use cleaning products that
are suitable for glass ceramic.
Discolouration| Pan abrasion, e.g. aluminium| Lift pots and pans to move on
the hob.
Blisters| Sugar or food with a high sugar content| Remove boiled-over food
immediately with a glass scraper.
Environmental protection and saving energy
3.1 Disposing of packaging
The packaging materials are environmentally compatible and can be recycled.
- Sort the individual components by type and dispose of them separately.
3.2 Saving energy
If you follow these instructions, your appliance will use less energy.
Select the cooking zone to match the size of your pan. Centre the cookware on
the hob.
Use cookware whose base diameter is the same diameter as the hotplate.
Tip: Cookware manufacturers often give the upper diameter of the saucepan. It
is often larger than the base diameter.
-
Unsuitable cookware or incompletely covered cooking zones consume a lot of energy.
Cover saucepans with suitable lids. -
Cooking without a lid consumes considerably more energy.
Lift lids as infrequently as possible. -
When you lift the lid, a lot of energy escapes.
Use a glass lid. -
You can see into the pan through a glass lid without having to lift it.
Use pots and pans with flat bases. -
Uneven bases increase energy consumption.
Use cookware that is suitable for the quantity of food. -
Large items of cookware containing little food need more energy to heat up.
Cook with only a little water. -
The more water that is contained in the cookware, the more energy is required to heat it up.
Turn down to a lower power level early on. -
If you use an ongoing power level that is too high, you will waste energy.
Take advantage of the hob’s residual heat. With longer cooking times switch off the hotplate 5-10 minutes before the end of cooking. -
Unused residual heat increases energy consumption.
Familiarising yourself with your appliance
The instruction manual is the same for various different hobs. You can find the hob dimensions in the overview of models. → Page 2
4.1 Control panel
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
4.2 Indicators/symbols
The displays show selected values and functions.
Display | Name |
---|---|
Heat settings | |
Residual heat | |
PowerBoost function | |
Timer |
4.3 Touch fields
Touch fields are touch-sensitive surfaces. To select a function, touch the
relevant field.
Touch field | Name |
---|---|
Main switch | |
Wipe protection/Childproof lock | |
**boost** |
PowerBoost function |
Hotplate selection | |
Settings range | |
Activating the dual-circuit hotplate | |
Timer |
Notes
- Always keep the control panel dry. Moisture impairs the function.
- Do not pull pans close to the displays and touch fields. The electronics may overheat.
4.4 Hotplates
You can find an overview of the different activations of the hotplates here.
If you operate the activations, the relevant displays light up.
If you switch on a hotplate, it will switch to the setting last selected.
| Hotplate| Activating and deactivating
---|---|---
| Single-circuit cooking zone|
| Dual-circuit hotplate| Touch .
| Extended cooking zone| Select hotplate and touch .
Notes
- Dark areas in the glow pattern of the hotplate are part of the technical design. They do not affect the functionality of the hotplate.
- The hotplate regulates the temperature by switching the heat on and off. The heat may also switch on and off when at the highest setting.
- With multi-circuit hotplates, the heating of the inner filament circuits and the heating of the activations may switch on and off at different times.
– This protects easily damaged components from overheating.
– The appliance is protected against electrical overload.
– Better cooking results are achieved.
4.5 Residual heat indicator
The hob has a two-stage residual heat indicator for each hotplate. Do not
touch the hotplate while the residual heat indicator is lit up.
Display | Meaning |
---|---|
The hotplate is so hot that you can keep small dishes warm or melt cooking |
chocolate.
| The hotplate is hot.
Basic operation
5.1 Switching the hob on or off
The main switch is used to switch the hob on and off.
If you switch the appliance back on again within 4 seconds after switching
off, the hob will start up with the previously stored settings.
5.2 Switching on the hob
▶ Touch .
The indicator lamp above lights up.
The displays light up.
The hob is ready for use.
5.3 Switching off the hob
The hob will switch off automatically when all hotplates have been switched
off for a while (10-60 seconds).
▶ Touch .
The indicator lamp above goes out.
The displays go out.
All hotplates are switched off.
The residual heat indicator remains on until the hotplates have cooled down
sufficiently.
5.4 Setting the hotplates
To set a hotplate, it has to be selected.
Select the required heat setting on the control panel.
Heat setting
1 | Lowest setting |
---|---|
9 | Highest setting |
. | Every heat setting has an intermediate setting, e.g. 4. . |
5.5 Selecting heat settings
Requirement: The hob is switched on.
-
Select the hotplate with .
lights up in the heat setting indicator. – lights up under the heat setting indicator. -
Select a heat setting on the control panel.
5.6 Changing heat settings
- Select the hotplate with .
- Select a heat setting on the control panel.
5.7 Switching off the hotplate
If you have switched off a hotplate, the residual heat indicator appears after
approx. 10 seconds.
- Select the hotplate with .
- Select 0 on the control panel.
5.8 Recommended cooking settings
You can find an overview of different foods with appropriate power levels
here.
The cooking time varies depending on the type, weight, thickness and quality
of the food. The ongoing power level depends on the cookware used.
Cooking tips
- To bring food to the boil, use heat setting 9.
- Stir thick liquids occasionally.
- Food that needs to be seared quickly or that initially loses a lot of liquid during frying should be fried in small portions.
- Tips for saving energy when cooking. → Page 28
Melting
Food | Ongoing cooking setting | Ongoing cooking time in minutes |
---|---|---|
Chocolate, cooking chocolate | 1-1. | – |
Butter, honey, gelatine | 1–2 | – |
Heating or keeping warm
Stew, e.g. lentil stew | 1–2 | – |
---|---|---|
Milk¹ | 1.-2. | – |
Sausages in water¹ | 3–4 | – |
¹ Prepare the dish without the lid.
Defrosting and heating
Spinach, frozen | 2.-3. | 10–20 |
---|---|---|
Goulash, frozen | 2.-3. | 20–30 |
Poaching or simmering
Dumplings | 4.-5. | 20–30 |
---|---|---|
Fish | 4–5 | 10–15 |
White sauce, e.g. béchamel | 1–2 | 3–6 |
Whisked sauces, e.g. sauce béarnaise or hollandaise | 3–4 | 8–12 |
Boiling, steaming or stewing
Rice with double the volume of water | 2–3 | 15–30 |
---|---|---|
Rice pudding | 1.-2. | 35–45 |
Unpeeled boiled potatoes | 4–5 | 25–30 |
Boiled potatoes | 4–5 | 15–25 |
Pasta, noodles | 6–7 | 6–10 |
Stew, soup | 3.-4. | 15–60 |
Vegetables, fresh | 2.-3. | 10–20 |
Vegetables, frozen | 3.-4. | 10–20 |
Food in a pressure cooker | 4–5 | – |
Braising
Roulades | 4–5 | 50–60 |
---|---|---|
Pot roast | 4–5 | 60–100 |
Goulash | 2.-3. | 50–60 |
Frying with little oil
Fry food without a lid.
Escalope, plain or breaded | 6–7 | 6–10 |
---|---|---|
Escalope, frozen | 6–7 | 8–12 |
Chops, plain or breaded | 6–7 | 8–12 |
Steak, 3 cm thick | 7–8 | 8–12 |
Patties, 3 cm thick | 4.-5. | 30–40 |
Hamburgers, 2 cm thick | 6–7 | 10–20 |
Poultry breast, 2 cm thick | 5–6 | 10–20 |
Poultry breast, frozen | 5–6 | 10–30 |
Fish or fish fillet, plain | 5–6 | 8–20 |
Fish or fish fillet, breaded | 6–7 | 8–20 |
Fish or fish fillet, breaded and frozen, e.g. fish fingers | 6–7 | 8–12 |
Scampi, prawns | 7–8 | 4–10 |
Vegetables or mushrooms, fresh, sautéing | 7–8 | 10–20 |
Vegetables or meat in strips
cooked Asian-style| 7.-8.| 15–20
Stir fry, frozen| 6–7| 6–10
Pancakes| 6–7| one by one
Omelette| 3.-4.| one by one
Fried eggs| 5–6| 3–6
Deep-frying
Deep-fry food in 1–2 l oil in batches, 150–200 g per batch. Cook food without
a lid.
Frozen products, e.g. chips or chicken nuggets | 8–9 | – |
---|---|---|
Croquettes, frozen | 7–8 | – |
Meat, e.g. chicken | 6–7 | – |
Fish, breaded or battered | 5–6 | – |
Vegetables or mushrooms, breaded or battered Tempura | 5–6 | – |
Small pastries, e.g. doughnuts, fruit in batter | 4–5 | – |
PowerBoost function
PowerBoost lets you heat up large volumes of water even faster than on heat
setting 9.
The PowerBoost function is only available on hotplates marked boost
.
6.1 Switching on PowerBoost
WARNING ‒ Risk of fire!
Oil and fat heat up quickly with the PowerBoost function. Oil and fat ignite
quickly if overheated.
▶ When cooking, never leave the hob unattended.
Requirement: With dual-circuit hotplates, the second filament circuit has
to be activated for use with the PowerBoost function.
- Select the hotplate.
- Touch
boost
.
The indicator lights up.
6.2 Switching off PowerBoost
If you do not switch off the PowerBoost function, it will switch off
automatically after a certain period of time. The hotplate switches back to
heat setting 9.
- Select the hotplate.
- Select any ongoing cooking setting.
The display goes out.
Childproof lock
You can use the childproof lock to prevent children from switching on the hob.
7.1 Activating the childproof lock
Requirement: The hob is switched off.
▶ Press and hold for approx. 4 seconds.
The indicator above lights up for 10 seconds.
The hob is locked.
7.2 Deactivating the childproof lock
▶ Press and hold for approx. 4 seconds.
The lock is released.
7.3 Automatic childproof lock
This function automatically activates the childproof lock when you switch off
the hob.
The automatic childproof lock can be activated in the basic settings. → Page
33
Time-setting options
Your appliance has different time-setting options which can be used to set a
cooking time or a kitchen timer.
8.1 Cooking time
Enter a cooking time for the relevant hotplate. When the cooking time has
elapsed, the hotplate switches off automatically.
You can set a cooking time of up to 99 minutes.
Setting the cooking time
Requirement: The hotplate is selected.
-
Select the heat setting.
-
Touch .
The indicator for the hotplate lights up. lights up on the timer display. -
Within the next 10 seconds slide your finger along the control panel until the required cooking time is reached.
The cooking time counts down. If you have set a cooking time for more than one
hotplate, the cooking time of the hotplate selected is displayed.
When the cooking time has elapsed, the hotplate switches off. A signal sounds
and lights up on the display for 10 seconds. The display lights up brightly.
Changing or cancelling the cooking time
-
Select the hotplate.
-
Touch .
The display lights up brightly. -
On the control panel change the cooking time or set it to .
Switching off the continuous signal
You can switch the signal off manually.
▶ Touch any symbol.
The displays will go out and the audible signal will stop.
Automatic timer
You can use this function to preselect a cooking time for all hotplates. Each
time a hotplate is switched on, the preselected cooking time counts down. When
the cooking time has elapsed, the hotplate switches off automatically.
Switch on the automatic timer in the basic settings. → Page 33
Tip: The automatic timer is valid for all hotplates. You can reduce or
delete the cooking time for individual hotplates. → Page 32
8.2 Kitchen timer
You can set a time of up to 99 minutes after which a signal will then sound.
The kitchen timer runs independently of all other settings.
Setting the kitchen timer
1. Switch on the kitchen timer.
There are 2 different ways to switch the kitchen timer on.
If a hotplate has been selected. | Touch twice within 10 seconds. |
---|---|
If a hotplate has not been selected. | Touch . |
The indicator lights up.
2. Within the next 10 seconds set the required time on the control panel.
The time counts down.
When the time has elapsed, a signal sounds. lights up on the timer display.
The indicator for the kitchen timer lights up brightly. It switches off after
10 seconds.
Displaying the time
▶ Select the kitchen timer with .
The time is displayed for 10 seconds.
Setting the correct time
- Select the kitchen timer with .
- Set the required time on the control panel.
Switching off the timer signal
You can switch the signal off manually.
▶ Touch any touch field.
The display goes out and the audible signal ceases.
Automatic switch-off
If you do not change the settings of a hotplate for a long time, automatic
switch-off will be activated.
When the hotplate switches off depends on the heat setting selected (1 to 10
hours).
The heat to the hotplate is switched off. and the residual heat indicator
flash alternately on the hotplate display.
9.1 Continuing cooking after automatic switch-off
-
Touch any touch field.
The display goes out. -
Reset.
Wipe protection
Wiping over the control panel while the hob is switched on may alter settings.
Your hob has a wipe protection function to prevent this.
The main switch is excluded from the wipe protection function. You can switch
the hob off at any time.
10.1 Activating wipe protection
▶ Touch .
A signal will sound.
The indicator lamp above lights up.
The control panel is locked for 30 seconds.
Energy consumption display
This function indicates the total amount of energy consumed between switching
the hob on and switching it off again.
Once switched off, the energy consumption is displayed in kilowatt hours, e.g.
1.08 kWh, for 10 seconds.
The accuracy of the display depends on various factors such as the voltage
quality of the power supply.
The display can be activated in the basic settings.
→ Page 33
Basic settings
You can configure the basic settings for your appliance to meet your needs.
12.1 Overview of the basic settings
You can find an overview of the basic settings and the default factory
settings here.
Display | Selection |
---|---|
¹ Automatic childproof lock |
– Switched off
– Switched on
– Manual and automatic childproof lock are switched off.
| ¹ Factory setting
| Signal tone
– Confirmation signal and operating error signal are switched off. The main
switch signal remains switched on.
– Only the operating error signal is switched on.
– Only the confirmation signal is switched on.
– Confirmation signal and operating error signal are switched on.
| ¹ Factory setting
Display| Selection
---|---
| Energy consumption display
Ask your electricity supplier what the mains voltage is.
– Consumption display is switched off.¹
– Consumption display at mains voltage of 230 V.
– Consumption display at mains voltage of 400 V.
– Consumption display at mains voltage of 220 V.
– Consumption display at mains voltage of 240 V.
| Automatic timer
– Switched off.¹
– Cooking time after which the hotplates switch off.
| Duration of the timer end signal
– 10 seconds.¹
– 30 seconds.
– 1 minute.
| Activation of the heating elements
– Switched off
– Switched on
– The last setting before switching off the hotplate.¹
| Time for selecting hotplates
– Unlimited: The last hotplate selected can always be adjusted without having
to select it again.¹
– You can adjust the last hotplate selected within 10 seconds after selecting
it. After this time you have to select the hotplate again before adjusting it.
| Resetting to the factory settings
– Switched off.¹
– Switched on.
¹ Factory setting
12.2 Changing basic settings
Requirement: The hob is switched off.
-
Switch on the hob.
-
Within the next 10 seconds press and hold for approx. 4 seconds.
and flash alternately on the left-hand display.
lights up on the right-hand display. -
Repeatedly touch until the required indicator appears on the left-hand display.
-
Set the required value on the control panel.
-
Press and hold for seconds.
The setting is activated.
Tip: To exit the basic settings without saving, switch off the hob using . Switch the hob on again and reset.
Cleaning and servicing
To keep your appliance working efficiently for a long time, it is important to
clean and maintain it carefully.
13.1 Cleaning products
You can obtain suitable cleaning products and glass scrapers from customer
service, the online shop or a retailer.
ATTENTION!
Unsuitable cleaning products may damage the surfaces of the appliance.
▶ Never use unsuitable cleaning products.
Unsuitable cleaning products
- Undiluted detergent
- Detergent intended for dishwashers
- Abrasive cleaners
- Aggressive cleaning products such as oven spray or stain remover
- Abrasive sponges
- High-pressure or steam jet cleaners
13.2 Cleaning the glass ceramic
Clean the hob after every use to stop cooking residues from getting burnt on.
Note: Note the information on unsuitable cleaning products. → Page 34
Requirement: The hob has cooled down.
1. Remove heavy soiling using a glass scraper.
2. Clean the hob with a cleaning product for glass ceramic.
Follow the cleaning instructions on the product packaging.
Tip: You can achieve good cleaning results using a special sponge for
glass ceramic.
13.3 Cleaning the hob surround
Clean the hob frame after use if dirty or stained.
Notes
- Note the information on unsuitable cleaning products. → Page 34
- Do not use the glass scraper.
1. Clean the hob frame with hot soapy water and a soft cloth.
Wash new sponge cloths thoroughly before use.
2. Dry with a soft cloth.
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the
troubleshooting information before contacting aftersales service. This will
avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
- Repairs to the appliance should only be carried out by trained specialist staff.
- If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
- Repairs to the appliance should only be carried out by trained specialist staff.
- Only use genuine spare parts when repairing the appliance.
- If the power cord of this appliance is damaged, it must be replaced by trained specialist staff.
WARNING ‒ Risk of burns!
The hotplate heats up but the display does not work.
- Switch off the fuse in the fuse box.
- Call the customer service.
WARNING ‒ Risk of fire!
The hob switches off automatically and can no longer be operated. It may
switch on unintentionally at a later point.
- Switch off the fuse in the fuse box.
- Call the customer service.
14.1 Information on display panel
Fault | Cause and troubleshooting |
---|---|
None | There has been a power cut. |
1. Check the household fuse for the appliance.
2. Check whether there has been a power failure by trying other
electrical appliances.
All displays flash| The control panel is wet or objects are lying on it.
▶ Dry the control panel or remove the object.
| Several hotplates have been used over a prolonged period at high power
settings. The hotplate has been switched off to protect the
electronics.
1. Wait a while.
2. Touch any touch field.
When the message no longer appears, the electronics have cooled down
sufficiently.
You can continue to cook.
| Despite being switched off by , the electronics have become hot again. All
hotplates have therefore been switched off.
1. Wait a while.
2. Touch any touch field.
When the message no longer appears, the electronics have cooled down
sufficiently.
You can continue to cook.
and the heat setting flash alternately.
A signal sounds.| Hot pot near the control panel. There is a risk that the
electronics will overheat.
▶ Remove the pan.
The display goes out shortly afterwards.
and audible signal| Hot pot near the control panel. The hotplate has been
switched off to protect the electronics.
1. Remove the pot.
2. Wait a while.
3. Touch any touch field.
When the message no longer appears, the electronics have cooled down
sufficiently.
You can continue to cook.
| The hotplate was on for too long and has switched off automatically.
You can switch the hotplate back on again immediately.
and hotplates do not heat up| Demo mode is activated.
1. Disconnect the appliance from the power supply for 30 seconds by
briefly switching off the circuit breaker in the fuse box.
2. Touch any touch field within the next three minutes.
A message with “E” appears on the display, e.g. E0111.| The electronics have
detected a fault.
1. Switch the appliance off and on again.
If the fault was a one-off, the message disappears.
2. If the message appears again, call the after-sales service. Please
specify the exact error message when calling.
→ “Customer Service”, Page 36
Disposal
Find out here how to dispose of old appliances correctly.
15.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
▶ Dispose of the appliance in an environmentally friendly manner.
Information about current disposal methods are available from your specialist
dealer or local authority.
This appliance is labelled in accordance with European Directive 2012/19/EU
concerning used electrical and electronic appliances (waste electrical and
electronic equipment WEEE).
The guideline determines the framework for the return and recycling of used
appliances as applicable throughout the EU.
Customer Service
If you have any queries on use, are unable to rectify faults on the appliance
yourself or if your appliance needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the corresponding Ecodesign
Order can be obtained from Customer Service for a period of at least 10 years
from the date on which your appliance was placed on the market within the
European Economic Area.
Note: Under the terms of the manufacturer’s warranty the use of Customer
Service is free of charge.
Detailed information on the warranty period and terms of warranty in your
country is available from our aftersales service, your retailer or on our
website.
If you contact Customer Service, you will require the product number (E-Nr.)
and the production number (FD) of your appliance.
The contact details for Customer Service can be found in the enclosed Customer
Service directory or on our website.
16.1 Product number (E-Nr.) and production number (FD)
You can find the product number (E-Nr.) and the production number (FD) on the
appliance’s rating plate.
The rating plate can be found:
- on the appliance certificate.
- on the lower section of the hob.
Make a note of your appliance’s details and the Customer Service telephone number to find them again quickly.
Valid within Great Britain:
Imported to Great Britain by BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom
BSH Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München, GERMANY
9001572894
011207
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