Genie Excelerator Series Garage Door Opener User Manual
- June 9, 2024
- GENIE
Table of Contents
Excelerator Series Garage Door Opener
THE GENIE COMPANY LIMITED WARRANTY
What is Covered
Any defect in material and workmanship from personal, normal household use in
accordance with the Owner’s Manual.
For How Long:
H8000D Series — Lifetime on motor, on parts and service. ISD990 Series —
Lifetime on motor, 5 years on parts. ISD990-2 Series — Lifetime on motor
and all parts. ISD995 Series — Lifetime on motor and all parts. ISD995-2WKM
Series — Lifetime on motor and all parts. ISD1000 Series — Lifetime on
motor, all parts and service. CMD9900 Series — Lifetime on motor, 5 years on
parts. PRO99 Series — Lifetime on motor and all parts.
- for as long as you own your home.This warrant y is non-transferable.
Who Gets the Warranty?
This warranty applies only to the consumer who originally purchased the product.
Geographic Scope:
This warranty applies only to Genie products purchased in the United States and Canada.
What We Will Do:
If your Genie product is defective, we will send replacement parts or, at our option, a replacement unit at no charge to you, excluding shipping, handling and labor costs. If we send replacement parts for your Genie product, we may use new or reconditioned parts. If we choose to send a replacement unit, we may use a new or reconditioned one of the same or similar design.
Limitations:
IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY (AN UNWRITTEN WARRANTY THAT THE PRODUCT IS FIT FOR ORDINARY USE) ARE LIMITED TO ONEYEAR FROM DATE OF PURCHASE. GENIEWILL NOT PAY FOR: LOSS OF USE OF YOUR GENIE PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GENIE PRODUCT OR ITS FAILURETO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES; ANY DAMAGES RESULTING FROM MISUSE OR MODIFICATION OF YOUR GENIE PRODUCT.
Some states and provinces do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above exclusions and limitations may not apply.
This warranty is the only one we will give on your Genie product, and it sets forth all our responsibilities regarding your Genie product. There are no other expressed warranties.
State and Province Rights: This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and province to province.
How to Get Warranty Service:
To get warranty service for your Genie product, you must provide proof of
date, and place of purchase of the product.
1. Do-It-Yourself Service:
Call Genie Customer Service toll free at
1-800-354-3643, or visit our website at
www.geniecompany.com.Trained Genie representatives will assist in diagnosing
the problem and will arrange to supply you with the required parts for do-it-
yourself repairs.Trained service representatives are available Monday Friday,
8:00 AM – 11:00 PM, and on Saturday, 11:00 AM – 8:00 PM Eastern Time (subject
to holidays).
2. Service From Authorized Dealers:
You can obtain the name of a Genie Factory Authorized Dealer by calling the
Genie Dealer Locator Service at
1-800-654-3643. If an Authorized dealer
provides warranty service, Genie will not reimburse you or otherwise be
responsible for any labor charges. Your choice of one of the above described
service options is your remedy under this warrant y.
What This Warranty Does Not Cover:
· Batteries (which are considered replacement parts) · Installation ·
Commercial use · Defects resulting from accidents · Damage while in transit to
our service location or damage
from alterations · Misuse or Abuse · Lack of proper maintenance · Unauthorized
repairs or modifications of the product · Affixing of any attachment not
provided with the product · Programming of Remote Control Devices ·
Programming of Keypads · Safe-T-Beam®adjustment/ cleaning · Staples through
wiring · Pinched or broken wires · Carriage disengaged · Force Control
adjustments · Door out of balance · Broken springs or cables · Power outages ·
Use of extension cords · Missing or damaged parts on discounted, clearanced,
final
sale or taped cartons · Phantom operations · Fire · Flood · Acts of God ·
Failure to follow the Owner’s Manual
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For Help, call 1-800-35-GENIE or visit www.geniecompany.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>