Prema 2738 Ultimate Retractable Gate Instruction Manual
- June 4, 2024
- Prema
Table of Contents
Prema 2738 Ultimate Retractable Gate
WARNING
- To prevent serious injury or death, securely install gate or enclosure and use according to manufacturer instructions.
- Incorrect installation can be dangerous.
- Danger to older children if climbing over the product.
- Discontinue the use of the safety barrier if it becomes damaged, broken or disassembled.
- The safety barrier must not be fitted across windows.
- Never install this product on glass doors. Install this product against reliable doors or walls.
- If the safety barrier is used at the top of the stairs, it should not be positioned below the top level.
- The minimum distance to the first step of the stairs is 25cm (10”) when used at the top of stairs.
- If the safety barrier is used at the bottom of the stairs, it should be positioned at the front of the lowest tread possible.
- This safety barrier is for domestic use only.
- This safety barrier has a manual closing system.
- Do not use the safety barrier if any components are damaged or missing.
- Children have died or been seriously injured when gates /enclosures are not securely installed.
- Always check that the safety barrier is correctly closed.
- Use only with the locking/latching mechanism securely engaged.
- Gate must be installed as close to the ground as possible, as per the installation guides.
- Never use with a child able to climb over or dislodge/open the gate or enclosure.
- Regularly check that the safety barrier is properly installed and secure.
- ALWAYS install and use gates/enclosures as directed, using all required parts. All parts should be obtained from after sales support.
- Barrier must be fitted between rigid surfaces such as plasterboard, timber or hard wall.
- This product is intended for use with children from 6 to 24 months or small to medium pets from 4.5kg (10 Ibs) up to 18kg (40 Ibs).
- Do not put any goods which can be grabbed by children or pets near this product to prevent injury.
- Before using this product, carefully inspect for any loose parts and whether any parts need to be tightened.
- NEVER use to keep child away from pool.
- Never leave child unattended when using this product.
- You MUST install mounting hardware to keep gate in place. Without mounting hardware, child can push out and escape.
SAFETY INFORMATION
MOUNTINGS
The gate must be installed in a structurally sound opening. Ensure mounting
surface (wall, door, stair posts, etc.) is strong, rigid and has an even
surface.
Note: If the safety barrier is used at the top of the stairs, it should
not be positioned below the top level. If the safety barrier is used at the
bottom of the stairs, it should be positioned at the front of the lowest tread
possible.
This gate must only be fixed to a solid and secure surface. If unsure, check
with a qualified builder or tradesperson that the installation you intend is
suitable and safe within the chosen location.
TOOLS REQUIRED
Select the appropriate fixing method from the list below.
HARD WALL MOUNTING BRICK / CONCRETE
- Drill 5mm (3/16”) Pilot Hole
- Clear Hole
- Insert Anchor & Tap
- Tighten slowly
WOOD MOUNTING
- Drill 2mm (5/65”) Pilot Hole
- Clear Hole 3.
- Insert Screw
- Tighten slowly
DRY WALL MOUNTING
Locate the wood stud and follow the wood mounting instructions. Do not mount
into dry wall without additional support. 
- Drill 2mm (3/32”) Pilot Hole
- Insert Screw
- Tighten slowly
- Do not mount without additional support
WHAT’S IN THE BOX
PARTS
-
* 1 x Gate Assembly- 1 x Gate Mount Installation Guide 1 x Catch Installation Guide
INSTALLATION
Gate Placement
Suitable placement of Gate and Catch Mount
Skirting or Baseboard
To help correct for the offset of the skirting board or baseboard, Spacers
will be required. Measure the width of your skirting/baseboard and use the
closest number of Spacers to fit this width. Each Spacer is 5mm (3/16”) thick.
Align Spacers and Mounts in their correct position, use a phillips screwdriver
to tighten Screws until each Mount is secure.
Additional Wall Spacers are available from after-sales support.
-
Step 1.
Inside Opening or Doorway
Hold guides vertically and completely outstretched against the mounting surface with the end marked “FLOOR” even with the floor. Mark screw hole positions. Remove templates.
NOTE: Leave at least 20mm (3/4”) between Guide and the edge of the opening to ensure gate won’t overhang edge. -
Step 2.
Align the Upper & Lower Gate Mount on the side you want the gate to extend from. Tighten Screws until each Mount is secure. -
Step 3.
Align the Catch Mounts in their correct position on the side you want the gate to extend. Tighten Screws until each Mount is secure. -
Step 3.
Outside Opening or Doorway
Follow Steps 1 & 2 from “Installation Inside Doorway or Opening” on pages 12 &
- Align each Mount in their correct position. Tighten Screws until each Mount is secure.
To Attach
Attach Gate Assembly to the Gate Mounts by aligning the gate directly above
and sliding straight down over Mounts. The gate will lock in place with a
“Click”.
Check that the Assembly is flush against the wall and is locked firmly in
place.
To Remove
To remove gate from the Mounts, push and hold the release button while sliding
the gate upwards.
OPERATION
HOW TO OPEN
-
Push
To unlock the mechanism simply push down. -
Twist + Release
While still pushing down, turn the button clockwise. Then release. -
Pull
Pull handle in one fluid movement as stopping will engage lock. Hook onto Catch Mounts to secure.
NOTE: When gate is retracting always hold the handle and guide the gate evenly back into its original position. Never let go of the handle when gate is retracting.
CLEANING INSTRUCTIONS
Simply use a soft damp cloth to wipe gate, and dry after cleaning. Do not use chemical or abrasive cleaners.
WARRANTY CERTIFICATE
Congratulations! You have made an excellent choice of this quality product. Our commitment to quality also includes our service. Should you, contrary to expectations, experience defects due to manufacturing faults, we will provide you with a warranty against defects as follows:
WARRANTY
The product is guaranteed to be free from defects in workmanship and parts for
a period of 12 months from the date of purchase. Defects that occur within
this warranty period, under normal use and care, will be repaired, replaced or
refunded at our discretion. The benefits conferred by this warranty are in
addition to all rights and remedies in respect of the product that the
consumer has under the Competition and Consumer Act 2010 and similar state and
territory laws.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
PROOF OF PURCHASE
This warranty is valid for the original purchase and is not transferable.
Please keep your purchase docket, tax invoice or receipt as proof of purchase
and date of which the purchase was made.
EXTENT OF WARRANTY
This warranty is limited to defects in workmanship or parts. All defective
products or parts will be repaired or replaced. This warranty does not cover
consumable items.
NORMAL WEAR AND TEAR
This warranty does not cover normal wear and tear to the products or parts.
EXCLUSIONS
This warranty does not cover:
- Any defects caused by an accident, misuse, abuse, improper installation or opertion, lack of reasonable care, unauthorized modification, loss of parts, tampering or attempted repair by a person not authorised by the distributor.
- Any product that has not been installed operated or maintained in accordance with the manufacturer operating instructions provided with the product.
- Any product that has been used for purposes other than domestic use.
TO MAKE A CLAIM
If a defect in the goods appears within 12 months, you are entitled to claim a
warranty. Please contact after sales support via the link below:
www.permachildsafety.com/contact-us
Please ensure that you have a copy of proof of purchase so that we are able to
respond as quickly and efficiently as possible.
WARRANTY CARD
- DETAILS:
- PRODUCT NAME: Ultimate Retractable Gate PRODUCT NUMBER: 2738
- YOUR NAME:
- ADDRESS:
- PHONE:
- EMAIL:
- DATE OF PURCHASE:
- LOCATION OF PURCHASE:
We recommend that you keep a copy of your receipt, showing the date of purchase, with this warranty certificate and keep for your reference. In the event of a product fault, please contact after sales support. Ensure that you include the product details (as shown on this card) so that we are able to respond as quickly and efficently as possible.
AFTER HOURS SUPPORT Scan the QR code for Live Chat Support or visit: permachildsafety.com/contact-us
References
- Contact Our Customer Support Staff Team – Perma Child Safety
- Contact Our Customer Support Staff Team – Perma Child Safety