WLO 1763 Basic Elevated Solid Spruce Dog Bed Instruction Manual
- June 4, 2024
- WLO
Table of Contents
WLO 1763 Basic Elevated Solid Spruce Dog Bed Instruction Manual
BOX CONTENTS
Back Frame Installation
Wooden Rods Installation
Bottom Wood Installation
Front Frame Installation
Support Legs & Name Tag Installation
Install Cushion & Cover
Congrats Ready to Use
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Please do not hesitate to contact us and leave your review.
SAFETY PRECAUTIONS
- If your pet break down a certain part of the product, stop the use of the product and supply replacement parts. (www.wlowood.com)
- Always observe your pet.
- Periodically wash the cushion of the product in accordance with the washing instructions.
- Do not sit on the product and do not place any heavy objects or other goods of your product.
- During the assembly, since the screws screw into the wood for the first time the process will require significant force. It is advised to ask for help or use power tools.
CUSHION & TENT WASHING INSTRUCTIONS
- Wash with short program with a little detergent.
- Briefly tighten at low speed.
- Do not dry in the dryer and exposed to the sun.
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WLO Wood LLC
817 S Horner Blvd,
Sanford NC 27330
+1 (919) 500 9049
www.wlowood.com
[email protected]
EXCHANGES & RETURNS
WLO® Wood has a solution-oriented customer service structure.
In such situations we encounter, our house rules are pre-determined.
We work hard to satisfy our customers as can be seen from our reviews.
We are eager to offer the best solution in line with our possibilities and
strength.
Based on our experience, we can summarize the demands for exchange and refunds
as follows.
Services you can use for all-free,
- Claim-1: Item arrived with cargo damage / WLO Wood Inquiry: Please provide part codes or photos / Solution: Damaged part or parts will be resend for free of charge.
- Claim-2: Product box contains missing or defective parts / WLO Wood Inquiry: Please provide part codes or photos / Solution: Missing or defective parts will be resent for free of charge.
- Claim-3: My order lost during shipment / WLO Wood Inquiry: Just let us know / Solution:
We will try to resolve the situation by contacting the shipping company immediately. If this situation is not resolved within 10 business days, we will offer you two options. Full refund or resend the product with emergency code.
Services you can use for non-free,
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Claim-4: Product size or model is not what I exactly want / WLO Wood Inquiry: Please, inform us / Solution: We share all of the detailed product dimensions and color options in our listing photos. In accordance with our hygiene rules, you can send your exchange request only if the box is not opened. You can return the product to our warehouse by paying only the shipping cost (approximately $39 to $89).
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Claim-5: My dog damaged the house I need replacement parts / WLO Wood Inquiry:
Please provide part codes or photos / Solution: Damaged parts will be resend from our warehouse with lower charges. -
Claim-6: I broke the product during assembly. I need the broken part(s) / WLO Wood Inquiry: Please provide the part codes or photos / Solution: WLO Wood responsibility continues until the product is assembled in your home. We will immediately send the broken part (smaller parts with only shipping cost) with lower charges.
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Claim-7: Can I add extra cushions or tent to my order? / WLO Wood Inquiry: Please inform us / Solution: You can order extra parts by updating your order with our lower spare part prices. This will save your budget from extra shipping costs.
Situations we cannot accept returns,
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Claim-8: I placed an order, but however circumstances have now changed so I want to return it / Result: We can accept returns within 48 hours following your order. As our products are custom made, we usually start to manufacturing your order within 24 hours. In this case, we are not able to to make a refund.
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Claim-9: The product color did not match my furniture. I want to return it / Result: According to our sales data, our wood colors match the shade of product photos as close as 98.4%.
We have published all detailed color options in listings also you may check the photos coming from our customers too. However, in some cases, there may be some color shade differences due to the structure of the wood and our hand- made painting technique. As you would appreciate, it is almost impossible for us to match the same shades of color with the furniture in your home. Even the light source differences in photos can make the product color to look completely different. For this reason, we cannot accept a refund caused by color differences unless there is a very distinct color difference with product images we listed. -
Claim-10: My order is during the shipment right now but for some reason, I want to return it / Result: In this case, after waiting for your package to reach you, you can return the product with the domestic shipping fee ( It may $39 to $89 ). So we cannot accept free returns.
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Claim-11: I completed the assembly of the product, I want to return the item because it is bigger/smaller than I expected. Result: Since we share the detailed dimensions of all of our products, we expect you to make the right choice before purchasing. In this case, we can only send a second product of the right size at a special discount rate for you. We cannot accept returns cause of our hygiene rules.
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Claim-12: I completed the assembly of the product, I want to return it or exchange with another model I want / Result: Due to our hygiene rules, we cannot accept returns in this case. We expect you to contact us if you are unsure before purchasing so that you can choose the right product with our experience.
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Claim-13: The product is not sturdy enough, my dog broke it and I want to return / Result: The sturdiness of our products has been tested many times before they are put on the market. The materials we use meet all the robustness requirements of a wooden crate/house. Our products have success stories that are evident in the feedbacks from customers. In this case, we may think that there is a problem caused by the assembly mistakes, but if the assembly is done correctly yet the sturdiness does not meet your expectations, we cannot make a refund.
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Claim-14: The product is not beautiful / I don’t like it, I want to return it / Result: We cannot accept returns as we expect you to evaluate this situation before purchasing.
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Claim-15: I completed the assembly the product but some screws are loose and the product is not sturdy enough, I want to return it / Result: All of our products ship as disassembled. As stated in our explanations, the correct installation is the responsibility of customers. We cannot accept returns due to installation mistakes.
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Claim-16: The paint and wood quality of the product is not as I expected. I want to return it / Result: We provide the details of the materials of our products with our photos. For this reason, the expectations can vary with each purchase. We cannot accept returns because we trust the quality of our products. Also there may be controversial situations, but we usually make sure to support customers with resending.
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Claim-17: My dog just managed to escape from the gap of the model I’ve chosen, I want to return it / Result: We can solve this situation with the supply of extra parts. However, since we cannot predict your dog’s behavior. We expect you to choose a fully enclosed model which will suit your dog’s behavior. Since, we don’t sell used products due to our hygiene rules, we cannot accept returns in this situation.