WLO Hexxon Crate Series Walnut and Ivory Hexxon Modern Dog Crate Instruction Manual
- June 12, 2024
- WLO
Table of Contents
Hexxon Modern Dog Crate
Instruction Manual
PLYWOOD SERIES BOX CONTENTS HEXXON SIZE 1-2-3-4
Back Panel Installation
Wooden Rods Installation
Acrylic Glass Installation
Side Panels, Top & Bottom Woods Installation
Leg Installation
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Please do not hesitate to contact us and leave your review.
SAFETY PRECAUTIONS
INJURY WARNING
Always watch your pets for any attempts to escape from the dog house.
RISK OF FRACTURE
Pets may break wooden or acrylic parts. This may cause injury to your pet.
JAM WARNING
Pets can get trapped between the door and the gaps between thewood. This can
cause pet injury.
SECURITY INFORMATION
Do not lock the dog house door and leave your pets alone for a long time. This
may cause negative effects to your pet’s psychology.
POISON WARNING
Pets may chew on wooden or acrylic parts. This may lead to poisoning.
CARE AND CLEANING INFORMATION
Clean the fabric and wood parts of your product frequently to protect your
pet’s health.
-If your pet breaks any part of the product, please stop the use of the product and order replacement parts. (www.wlowood.com)
-Always observe your pet.
-Periodically wash the cushion of the product in accordance with the washing instructions.
-Do not sit on the product and do not place any heavy objects or other goods on your product.
-During the installation, you may need assistance or special tools to create force in screwing a brand new wood.
CUSHION & TENT WASHING INSTRUCTIONS
-Wash on light/delicate program with a small amount of detergent.
-We recommend that you use hypoallergenic, dye-free, perfume-free detergent for your pet’s safety.
-Do not dry in the dryer or expose to the sun when wet.
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WLO Wood LLC
290 E McIntosh St
Sanford NC 27330
+1 (919) 500 9049
www.wlowood.com
support@wlowood.com
EXCHANGES & RETURNS
WLO®️ Wood has a solution-oriented customer service structure.
Our house rules are predetermined in such situations.
We work hard to satisfy our customers as can be seen from our reviews.
We are eager to offer the best solution in line with our possibilities and
strength.
Based on our experience, the conditions for exchanges and refunds are
summarized in our FAQ page below.
What happens if the product arrived with damage?
WLO Wood will replace damaged parts free of charge immediately! Please provide
photos & order information to
support@wlowood.com.
What happens if the dog house product box contains missing or defective parts?
WLO Wood will replace missing or defective parts free of charge immediately!
Please provide photos & order information to
support@wlowood.com.
What should I do if my order gets lost during the shipment?
Just let us know! We will try to resolve the problem by contacting the
shipping company immediately. If it’s not resolved within 10 business days, we
will offer you two options: full refund or resend the product.
I’m not sure if the product size or model is what I exactly want, what should
I do?
Informing us is enough! We share all of the detailed product dimensions and
color options in our listing images & descriptions. Because of our hygiene
rules, you can request exchange only if the box is not opened. You can return
the
product to our warehouse by paying only the shipping cost (approximately $39
to $89 depending on shipping weight/dimensions).
My dog damaged the house. Do you send the spare parts?
Damaged parts will be replaced from our warehouse with lower shipping charges.
Please provide photos & order information to
support@wlowood.com.
I broke the product while assembling. Do you send the spare parts?
Yes! WLO Wood’s responsibility continues until the product is completely
assembled at your house. We will immediately send the broken parts with lower
costs. (smaller parts will be charged only with shipping cost)
Can I add extra cushions or tents to my order?
Yes, just inform us! You can order extra parts on our website by adding them
to your cart. This will save you from paying extra shipping costs.
The product color did not match my furniture. Do you accept returns?
Unfortunately we cannot accept a refund caused by color differences unless
there is a very distinct color difference from the product images we listed.
We use professionally calibrated monitors to ensure that our wood colors match
the product images 98.4%. Detailed color options have been published in all
listings.
Also, you can check the images coming from our customers. Only in some cases
there may be some color shade difference due to the structure of wood and our
hand-made painting technique. As you would appreciate, it is almost impossible
for us to match the same shade of colors with all other furniture. Even the
different lighting in images can make the product color look completely
different.
My order is currently in shipping but I’d like to cancel it. Do you accept
returns?
Unfortunately we cannot accept free returns. You can return your order with a
domestic shipping fee ($39 to $89) after you have the package. I have
completed assembling my wooden dog house but I would like to return it because
it is bigger/smaller than I expected. Do you accept returns?
We expect you to make the right choice before purchasing, as we share detailed
measurements of all our products. We can send you a second dog house of the
right size at a special discount rate just for you. Due to our hygiene rules,
we cannot accept returns.
I have completed assembling my wooden dog house but I would like to return or
exchange it with another model I want.
Due to our hygiene rules, we cannot accept returns in this case. We expect you
to contact us if you are unsure before purchasing so that you can choose the
right product with our experience.
The product is not sturdy enough, my dog broke it and I would like to return
it. The sturdiness of our products has been tested many times before they are
put on the market. The materials we use meet all the robustness requirements
of a wooden crate/house. Our products have success stories that are evident in
the feedback from customers. In this case, we may think that there is a
problem caused by the mistakes in assembling or pet behaviors. Even if the
assembling is done correctly but the sturdiness does not meet your
expectations, we cannot make a refund.
The product is not beautiful / I don’t like it, can I return it?
We cannot accept returns as we expect you to evaluate this situation before
purchasing.
I completed assembling the product but some screws are loose and the product
is not sturdy enough. I would like to return it.
All of our products are sent disassembled. As stated in our instructions,
correct installation is the responsibility of our customers. We cannot accept
returns due to installation errors.
The paint and wood quality of the product is not as I expected. Can I return
it?
We provided the details of materials of our products through images and
product descriptions. For this reason, the expectations can vary at each
purchase. We cannot accept returns because we trust the quality of our
products. If there is a manufacturer defect, please contact customer support
service and we will send a replacement part.
My dog just managed to escape from the gap of the model I’ve chosen. Can I
return it?
We can solve the problem with the availability of extra parts. However, since
we cannot predict your dog’s behavior we expect you to choose a fully enclosed
model which will suit your dog. As we don’t sell used products due to our
hygiene rules, we cannot accept returns in this situation.
LICENSE
Unless otherwise stated, WLO Wood LLC and/or its licensors own the
intellectual property rights for all material on WLO Wood. All intellectual
property rights are reserved. You may access this from WLO Wood for your own
personal use subjected to restrictions set in these terms and conditions.
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agents and/or affiliates. Comments reflect the views and opinions of the
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applicable laws, WLO Wood LLC shall not be liable for the Comments or for any
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WLO Wood LLC reserves the right to monitor all Comments and to remove any
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References
- (@wlo_wood) • Instagram photos and videos
- WIDEN YOUR PET'S WORLD – WLO Wood
- WIDEN YOUR PET'S WORLD – WLO Wood
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