WLO Wood Pueblo Solid Spruce Elevated Dog House Instruction Manual
- June 12, 2024
- WLO Wood
Table of Contents
Pueblo Solid Spruce
Elevated Dog House
Instruction Manual
Size 2-3-4
Pueblo Solid Spruce Elevated Dog House
ELEVATED SPRUCE SERIES BOX CONTENTS PUEBLO SIZE 2-3-4
Back Frame Installation
Wooden Rods Installation
Top & Bottom Woods Installation
Front Frame Installation
Back Panel Installation
Hinges Installation
Back Panel Installation
Hinges Installation
Door Installation
Hardware Installation
Back Panel Installation
Door Installation
Name Tag Installation
Tent & Cushion Installation
Congrats! Ready to use.
Your experiences are the most important for us.
Please do not hesitate to contact us and leave your review.
www.wlowood.com
SAFETY PRECAUTIONS
| INJURY WARNING | JAM WARNING | POISON WARNING |
|---|---|---|
| Always watch your pets for any attempts to escape from the dog house. | Pets |
can get trapped between the door and the gaps between the wood. This can
cause pet injury.| Pets may chew on wooden or acrylic
parts. This may lead to poisoning.
RISK OF FRACTURE| SECURITY INFORMATION| CARE AND CLEANING
INFORMATION
Pets may break wooden or acrylic
parts. This may cause injury to
your pet.| Do not lock the dog house door and leave your
pets alone for a long time. This may cause
negative effects to your pet’s psychology.| Clean the fabric and wood parts of
your product
frequently to protect your pet’s health.
- If your pet breaks any part of the product, please stop the use of the product and order replacement parts. (www.wlowood.com)
- Always observe your pet.
- Periodically wash the cushion of the product in accordance with the washing instructions.
- Do not sit on the product and do not place any heavy objects or other goods on your product.
- During the installation, you may need assistance or special tools to create force in screwing a brand new wood.
CUSHION & TENT WASHING INSTRUCTIONS
- Wash on light/delicate program with a small amount of detergent.
- We recommend that you use hypoallergenic, dye-free, perfume-free detergent for your pet’s safety.
- Do not dry in the dryer or expose to the sun when wet.
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WLO Wood LLC
290 E McIntosh St Sanford NC 27330
+1 (919) 500 9049
www.wlowood.com
support@wlowood.com
EXCHANGES & RETURNS
WLO®️ Wood has a solution-oriented customer service structure.
Our house rules are predetermined in such situations.
We work hard to satisfy our customers as can be seen from our reviews.
We are eager to offer the best solution in line with our possibilities and
strength.
Based on our experience, the conditions for exchanges and refunds are
summarized in our FAQ page below.
What happens if the product arrived with damage?
WLO Wood will replace damaged parts free of charge immediately! Please provide
photos & order information to
support@wlowood.com.
What happens if the dog house product box contains missing or defective parts?
WLO Wood will replace missing or defective parts free of charge immediately!
Please provide photos & order information to
support@wlowood.com.
What should I do if my order gets lost during the shipment?
Just let us know! We will try to resolve the problem by contacting the
shipping company immediately. If it’s not resolved within 10 business days, we
will offer you two options: full refund or resend the product.
I’m not sure if the product size or model is what I exactly want, what
should I do?
Informing us is enough! We share all of the detailed product dimensions and
color options in our listing images & descriptions. Because of our hygiene
rules, you can request exchange only if the box is not opened. You can return
the product to our warehouse by paying only the shipping cost (approximately
$39 to $89 depending on shipping weight/dimensions).
My dog damaged the house. Do you send the spare parts?
Damaged parts will be replaced from our warehouse with lower shipping charges.
Please provide photos & order information to
support@wlowood.com.
I broke the product while assembling. Do you send the spare parts?
Yes! WLO Wood’s responsibility continues until the product is completely
assembled at your house. We will immediately send the broken parts with lower
costs. (smaller parts will be charged only with shipping cost)
Can I add extra cushions or tents to my order?
Yes, just inform us! You can order extra parts on our website by adding them
to your cart. This will save you from paying extra shipping costs.
The product color did not match my furniture. Do you accept returns?
Unfortunately we cannot accept a refund caused by color differences unless
there is a very distinct color difference from the product images we listed.
We use professionally calibrated monitors to ensure that our wood colors match
the product images 98.4%. Detailed color options have been published in all
listings.
Also, you can check the images coming from our customers. Only in some cases
there may be some color shade difference due to the structure of wood and our
hand-made painting technique. As you would appreciate, it is almost impossible
for us to match the same shade of colors with all other furniture. Even the
different lighting in images can make the product color look completely
different.
My order is currently in shipping but I’d like to cancel it. Do you accept
returns?
Unfortunately we cannot accept free returns. You can return your order with a
domestic shipping fee ($39 to $89) after you have the package.
I have completed assembling my wooden dog house but I would like to return
it because it is bigger/smaller than I expected. Do you accept returns?
We expect you to make the right choice before purchasing, as we share detailed
measurements of all our products. We can send you a second dog house of the
right size at a special discount rate just for you. Due to our hygiene rules,
we cannot accept returns.
I have completed assembling my wooden dog house but I would like to return
or exchange it with another model I want.
Due to our hygiene rules, we cannot accept returns in this case. We expect you
to contact us if you are unsure before purchasing so that you can choose the
right product with our experience.
The product is not sturdy enough, my dog broke it and I would like to
return it.
The sturdiness of our products has been tested many times before they are put
on the market. The materials we use meet all the robustness requirements of a
wooden crate/house. Our products have success stories that are evident in the
feedback from customers. In this case, we may think that there is a problem
caused by the mistakes in assembling or pet behaviors. Even if the assembling
is done correctly but the sturdiness does not meet your expectations, we
cannot make a refund.
The product is not beautiful / I don’t like it, can I return it?
We cannot accept returns as we expect you to evaluate this situation before
purchasing.
I completed assembling the product but some screws are loose and the
product is not sturdy enough. I would like to return it.
All of our products are sent disassembled. As stated in our instructions,
correct installation is the responsibility of our customers. We cannot accept
returns due to installation errors.
The paint and wood quality of the product is not as I expected. Can I
return it?
We provided the details of materials of our products through images and
product descriptions. For this reason, the expectations can vary at each
purchase. We cannot accept returns because we trust the quality of our
products. If there is a manufacturer defect, please contact customer support
service and we will send a replacement part.
My dog just managed to escape from the gap of the model I’ve chosen. Can I
return it?
We can solve the problem with the availability of extra parts. However, since
we cannot predict your dog’s behavior we expect you to choose a fully enclosed
model which will suit your dog. As we don’t sell used products due to our
hygiene rules, we cannot accept returns in this situation.
LICENSE
Unless otherwise stated, WLO Wood LLC and/or its licensors own the
intellectual property rights for all material on WLO Wood. All intellectual
property rights are reserved. You may access this from WLO Wood for your own
personal use subjected to restrictions set in these terms and conditions.
WLO Wood has the rights to use all kinds of contents such as product images,
video clips, reviews, promotional information etc. provided by customers.
These contents will be used for promotional or advertising purposes on social
media such as Instagram, Facebook, Pinterest, TikTok, Youtube and it can
generate WLO some income. WLO Wood customers have no right to claim any rights
on these contents or income.
You must not:
- Republish new and unboxed products from WLO Wood
- Sell, rent or sub-license material from WLO Wood
- Reproduce, duplicate or copy material from WLO Wood
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opinions and information in certain areas of the website. WLO Wood LLC does
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website. Comments do not reflect the views and opinions of WLO Wood LLC, it’s
agents and/or affiliates.
Comments reflect the views and opinions of the person who post their views and
opinions. To the extent permitted by applicable laws, WLO Wood LLC shall not
be liable for the Comments or for any liability, damages or expenses caused
and/or suffered as a result of any use of and/or posting of and/or appearance
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WLO Wood LLC reserves the right to monitor all Comments and to remove any
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You warrant and represent that:
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You hereby grant WLO Wood LLC a non-exclusive license to use, reproduce, edit
and publish all of your comments in any forms, formats or media.
Sincerely!
Documents / Resources
| WLO
Wood Pueblo Solid Spruce Elevated Dog
House
[pdf] Instruction Manual
Pueblo Solid Spruce Elevated Dog House, Pueblo Solid Spruce, Elevated Dog
House, Dog House
---|---
References
- (@wlo_wood) • Instagram photos and videos
- WIDEN YOUR PET'S WORLD – WLO Wood
- WIDEN YOUR PET'S WORLD – WLO Wood
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