ZENDURE ZDSBP2000 SuperBase Pro 2000 Portable Power Station User Manual
- June 9, 2024
- ZENDURE
Table of Contents
ZENDURE ZDSBP2000 SuperBase Pro 2000 Portable Power Station
DISCLAIMER
Read all safety guidelines, warnings and other product information in this
manual carefully, and read any labels or stickers attached to the product
before using. Users take full responsibility for the safe usage and operation
of this product. Familiarize yourself with relevant regulations in your area.
You are solely responsible for being aware of all relevant regulations and
using Zendure products in a way that is compliant.
Keep this manual for future reference.
Specifications
General
Weight| • 46.5Ibs / 21.2kg
Dimensions| 17.5 x 10.5 x 13.8in / 446 x 276 x 352mm
Capacity| 2,096Wh (44.8Ah/46.8V)
Wireless Type| Wi-Fi
Cell Network & GPS| Supported
Outputs
6*AC Ports
| Pure Sine Wave, rated 2,000W (surge 4,000W), 100-120V~50/60Hz (US, JP version)
or 220-240V~50/60Hz (Other versions)
4*USB-C Ports| USB-Cl/2: 5-20V, 100WMax Each
USB-C3/4: 5-12V, 20W Max Total
1*Car Charger Port| 13.6V=10A, 136W* Max
3DC5521 Output Ports| 13.6V=10A, 136W** Max Total
- The EU version has 4 AC Outlets
- 136W refers to the combined maximum output power of the Car Outlet and the DC5521 ports together.
Inputs
AC Charge
| 1,800W Max,(1500W,JP)
100-120V~50/60Hz (US, JP version)
or 220-240V~50/60Hz (Other versions)
Solar Charge| 12-60Vmp 10A DC, 600W Mox via XT60 input
60-160Vmp 11A DC, 1,800WMox via AC input Total AC+DC MPP T,2400W
Cor Charge| Supports 12V/ 24V=10A Battery
SUperBase Pro cannot support AC output while recharing by solar charge via AC input port.
Battery
Cell Chemistry I Li-NMC
Warranty I 2 years
Cycle Life I 3,000 cycles
Temperature
Optimal Operating Temperature| 59° F to 95° F (15°C to 35°C)
Discharge Temperature| -4° F to 140° F (-20°C to 40° C)
Charge Temperature| 32° F to 110° F (0°C to 40° C)
Storage Temperature| 32° F to 110° F (0°C to 45° C)
The temperature mentioned above is allambient temperature
Safety Guidelines
Usage
- Store product in a cool and dry place.
- Do not dispose of the product in heat or fire.
- Do not expose to moisture or submerge it in liquid.
- Do not use around strong static electricity or magnetic fields.
- Do not disassemble the product. Consult official Zendure channels when service or repair is required. Incorrect disassembly or reassembly may result in a risk of fire or injury to persons.
- When using the product, please strictly follow the operating environment temperature range specified in the user manual. If the temperature is too high, it may result in a fire or explosion; if the temperature is too low, the product performance may be severely reduced, or the product may cease to work.
- Do not block or obstruct the fan during use or place the product in an unventilated or dusty area.
- Ensure the product is not hit, dropped, or heavily vibrated. Securely fasten the product when transporting to avoid damage. If severely damaged, turn off the power source immediately and discontinue using the product.
- lf you accidentally drop the product into water during use, please place it in a safe open area, and stay away from it until it is completely dry. The dried product should not be used again and should be properly disposed of according to the Disposal Guide section of this manual.
- Only clean the ports with a dry cloth.
- Place on a flat surface to keep the product from falling over. If the product is overturned and severely damaged, turn it off immediately, place the battery in an open area, keep it away from people and combustibles, and dispose of it in accordance with local laws and regulations.
- Keep out of reach of children and pets.
Disposal Guide
- When possible, fully discharge the battery before disposing of it. Consult your local laws on battery recycling and disposal.
- If the battery cannot be fully discharged due to product failure, contact a professional battery recycling company for further processing.
- When disposing of secondary cells or batteries, keep cells or batteries of different electrochemical systems separate from each other.
Important Tips
It is recommended to use this product in an environment of 15″C-35″C, away from water, fire and other sharp objects.
For long-term storage, please charge and discharge this product once every 3 months. That is, discharge the product to 30% first, and then recharge it to 60%.
For safety reasons, do not store this product in an environment above 45°C or below 0°C for a long time.
If the power of this product is lower than 1% after using, please charge it to 60% before storing it. Because the battery is left idle for a long time when the power is seriously insufficient, it will cause irreversible damage to the battery and shorten the service life of the product.
Do not disassemble the product. When service or repair is required, please consult official Zendure channels. Improper disassembly or reassembly may result in a risk of fire or personal injury.
Getting Started
What’s in the Box
Interface
Display
Power Button & Display ON/OFF
- Press 1 second to turn ON SBP2000,long press 3 seconds to turn OFF SBP2000
- Short press to turn OFF the Display and Ambient Light
AC Power Button
- Short press toturn ON/OFF AC output
- long press 3 seconds to change frequency(60Hz/50Hz,Applicoble to the Kanto and Kansai regions of Jp)
DC Power Button
- Short press to turn ON/OFF DC Output(USB port for direct output, not controlled)
- – long press 3 seconds to turn ON/OFF 4G
WI-FI Reset Button
- long press 3 seconds to start WIFI connecting
- Short press to disconnect WiFi
SBP2000 Reset
long press (Power button + AC button + DC button)S seconds to Reset the device
Indicator Tips
- The device is really turned off when the power light go out, so when turn off the device, please check if the power light go out.
- If using UPS, the AC input must be connected to the grid and the AC output must be on. Both Power and AC indicators must be on at the some time
- Wifi indicator starts flashing and the device enters wifi connecting mode after completing wifi connection, the indicator keeping green light ond offline going out.
- DC5521/Car charger output, DC Output button must be on ,the indicator must be on.
Display Tips
- Power Ring: The ring fills up os the battery is charging. If the product is ot 5% charge or less, the ring will flash.
- Wi-Fi Status: Long press the Wi-Fi button 3s, the Wi-Fi icon flashing, and it start connecting to Wi-Fi, other a successful connection, the icon remaining on. If there is no network available, the icon will keep flashing 5 min then going out.
- Cell Network: Long press the DC button 3s , the cell network icon flashing, start connecting to a mobile network, after a successful connection, the icon remaining on. If there is no network available, the icon will keep flashing 5 min then going out.
General Product Usage
Startup, Power Off, Display On
- Press the Power Button for 1 second to turn on the product; the Display will light up and the power ring indicator will display.
- The Display will automatically turn off after 1 minute of idle operation. You can change this through the Zendure App. When the product senses any load change or other changes to its operations, the Display will automatically light up.
- To power off the product, press and hold the Power Button for 3 seconds.
- The default product standby time is 1 hour. With other buttons turned off and no other load access for 1 hour, the product will automatically shut down. The standby time can be set in the Zendure App.
Read the Zendure App user guide and access the download link here: https://zendure.com/pages/download-center
-
Add device and Update to the latest firmware version Using the device for the first time, you need to update the firmware via the Zendure App. More information, Please check the Zendure App user guide.
-
Battery Capacity Calibration
Using the device for the first time, you need to calibrate the battery capacity, as follows:
First discharge the left power of the product, and then let the device charge to 100%, then you have completed the capacity calibration. -
Standby Time Setting
The default product standby time is 1 hour. With other buttons turned off and no other load access for 1 hour, the product will automatically shut down. The standby time can be set in the Zendure App. For energy saving, keep SuperBase Pro2000 power off when the device is not in use.
Press “DC ON/OFF” button and “AC ON/OFF” button to enjoy the equipment using
Tips:
- The DC Power button button only controls 12V DC output,that is, 3*5521 and Car output,not including USS-type C port which can output directly
- If the AC or DC power is on, the device will always be in standby , for energy saving, keep the AC and DC power off when the device is not in use
- If the load power is less than 25W and the DC or AC power button is not turned on, the SuperBase pro 2000 will default to without load. After 1 hour of standby, it will automatically shut down to save power.
AC Recharging
Zendure’s Grid Flow fast charge technology is specifically for AC recharging,
offering 1,B00W of maximum input power. This limit can be modified in the
Zendure opp. In case of unusual situations where the AC input current remains
higher than 20A, the AC input port will initiate a self-protection function,
and the Overload Switch on the product will automatically pop up. After
confirming that there is no product failure, you can press the Overload Switch
to resume charging.
Tips:
-
You can set the charging power in the Zendure App.
-
Please use the AC Charging Cable included in the package for fast charging.
Do not use other cables to charge. Plug directly into an AC wall outlet and make sure that the wall outlet and circuit are rated for more than 15A. Otherwise, reduce the unit charging speed via the Zendure App. Zendure assumes no responsibility for any consequences of product misuse, including but not limited to charging with an unsuitable wall outlet, circuit, or power cable. -
AC GridFlow charging cannot be stopped via the Zendure App, if you need to stop it, please unplug it manually.
Solar Recharging
Users can connect solar panels in series as shown in the figure to recharge
the product. The product supports 12-160Vmp DC input, 11A mox current, ond
1,800W max charging power.
- Dual MPPT:AC 1800W+XT60 600W,Totol 2400W.
- GridFlow and solar power can be input at the same time, Max 2400W.
Car Recharging
Users can recharge the product through the car cigarette lighter socket.
Tips:
- Please recharge using the car charger only while the car’s engine is running, to avoid draining your car’s battery.
- In addition, please make sure that the cigarette lighter port of the Car Outlet and the Car Charger Input Cable (not included) are in good condition. Zendure assumes no responsibility for any loss, damage, or injuries caused by misuse.
Using Cell Network & GPS
- Only long press the DC button 3s to activate the 4G connection, and the GPS synchronously.Cell Network & GPScannot be deactivated through Zendure APP.
- Cell Network & GPS recommended use in outdoors where without WIFI but with strong GPS satellite signal.
You can manually turn off the cell network or GPS services in the Zendure App. The signal strength of cell networks and GPS services can vary. If you have any questions, please contact the Zendure team for support.
AmpUp Mode
With Zendure AmpUp technology, the product can power a 3,000W max device while
the rated output power remains 2,000W, avoiding operation failure due to
overload protection.
You can turn on AmpUp Mode in the Zendure App.
AmpUp Tips:
- AmpUp is not available when the AC output is turned on in a recharging state (in bypass mode).
- AmpUp is not applicable for all electrical appliances; it’s incompatible with appliances that have strict voltage requirements and a rated power over 2,000W. Appliances with voltage protection (such as precise instruments) are not supported. AmpUp mode is more suitable for heating devices. When using AmpUp with an untested device, please monitor its performance for any irregularities.
Offline UPS
This product supports 13ms offline UPS.
When you connect the grid power to the AC Input Port of the product through an
AC cable, you can power electrical devices through the AC Output Port {AC
power will come from the grid and not the power station in this situation).
In case of a sudden blackout, the product can automatically switch to the
batterypowered supply mode within 13ms. As an offline UPS, this function does
not support Oms switching.
Please do not connect the product to any device that requires Oms UPS, such as
data servers and workstations.
Please test and confirm compatibility before using the product as a UPS.
We recommend that you only charge one device at a time and avoid using
multiple devices simultaneously to avoid triggering overload protection.
Zendure assumes no responsibility for any device failures or data losses
caused by misuse of this product.
Tips:
If wanting to use Offline UPS ,Please keep the grid power connecting to the AC
Input Port with an AC cable,the AC power button is on and connect to the
device you need SBP2000 to be powered.
Sleep Mode
- With Sleep Mode activated, SuperBase Pro will reduce the input power, deactivate the ambient light, and turn off all sounds.
- You can turn on Sleep Mode in the Zendure App.
- Any changes to input power setting, light, sound or standby time of the display will deactivate Sleep Mode.
FAQs
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What are the charging methods for SuperBase Pro 2000?
- SuperBase Pro 2000 supports 6 charging methods.
- Household AC socket (15A max);
- Solar panel AC port charging (1800W, 11A max);
- Solar panel XT60 charging (600W 11A max);
- Household AC socket + solar panel (1800W+600W=2400W max);
- Alternator charging (1800W);
- Car charger (charging when starting the engine, 12/24V 10A max);
-
Can I use a third-party solar panel to charge my SuperBose Pro 2000?
Yes, please confirm that the solar panel specifications are within this range:12-200Voc and the Current is within llA. -
What devices can the product’s AC output port power?
With 2,000W rated power and 4,000W peak power, the product’s AC output port can power most household appliances. Before you use it, we recommend that you confirm the power requirements of your appliances and ensure the total power of all loaded appliances is lower than the rated power. -
Can I charge it at SOHZ and then output through 60HZ when using it?
Yes, the device will detect the frequency required by your electrical equipment and switch automatically, or you can switch manually. But in UPS mode, the frequency requirements of the electrical equipment should be consistent with the grid, because in this mode SuperBase Pro 2000 has no way to coordinate them. -
What is the life expectancy of the SuperBase Pro 2000?
SuperBase Pro 2000 has a cycle life of 1500 times to 80%. It is worth noting that charging from 0% to 100% and then to 0% is only one cycle. And we recommend setting the charging to 80% as much as possible and no longer charging. This allows the product to last longer. You can set the charging limit in the APP. -
Can SuperBase Pro 2000 input and output at the same time?
Yes, SuperBase Pro 2000 Con input via AC input and DC output at the same time.If XT60
input,the AC output and DC output can also output at the same time. -
How long will the SuperBase Pro 2000 run my device?
Working time (H) = 2096WH* 0.92 / working power of the device (W). You can refer to this formula to estimate the working time of your equipment. And it should be noted that the sum of the equipment power cannot exceed 2000w. -
My device is not responding or is behaving strangely, what should I do?
- The device does not respond (the screen is not bright), you can charge the device with commercial power first, and observe whether there is a sound of the fan rotating when charging;
- Press and hold the power button for 3 seconds to restart the device, then charge through the DC channel, and feedback the power during DC charging;
- Press the power button + AC + DC at the same time for 5 seconds to reset the device, then charge through the DC channel and feedback the DC charging power;
- Send us the SN number, and make sure that the device has been connected to the 4G network and power supply, and we will check the data processing through the background.
To bind the SBP to the APP, please refer to the video guide linked below. https://drive.google.com/file/d/10TAtHxfkdpykwGAgz5c0UiEx2LEp2VtC/view?usp=sharing
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Can’t receive the verification code when registering an account?
Please check if the verification code is in the spam of your mailbox.
Troubleshooting
| Indicator (Flash) | Issue | Troubleshooting |
|---|---|---|
| OVERLOAD | Overload Protection |
Normal operation will be resumed automatically often you remove the overloaded device and restart the product.
Electrical appliances should be used within rated power.
|
High Temperature Protection
| It con be resumed automatically often the battery cools down.
| Low Temperature Protection|
It con be resumed automotically often the battery temperature rises above 32°F (0°C).
| Error Warning|
Contact Zendure Customer Service for further information
/|
Reset method
| Reset method·
Press and hold 3 buttons (power button + AC button + DC button) ot the some time for 5 seconds, when you heor o “di”, the $BP starts to reset.
Applicable scenarios for reset:
1. Can’t connect to the internet.
2. Foiled to bind the SuperBose Pro.
3. The screen is off and the bunon light is on.
4. There is no output from the type C port.
5. The screen is abnormal
6. The screen is frozen. 7.Crosh.
/| ln accurate battery display|
Battery calibration·
After OTA or manually burning the firmware, discharge the device to 0% power (for example, the power of the device used by the user cannot be discharged to 0%, and the re is o little remaining power, so tho t the device con run out of remaining power with no load).
And then connect the charging coble to charge the device to 100% power (the charging power con be set to any one of the 5 levels), until the charging power reaches SOW and below, thot is, the SOC learning is completed.
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