MOOD MEDIA Harmony App User Guide
- June 9, 2024
- MOOD MEDIA
Table of Contents
MOOD MEDIA Harmony App
MOOD HARMONY APP AS A REMOTE CONTROL FOR THE CURIOPLAYER Z8
Getting the app
Download the app from the appropriate app store.
Device pairing key
When you open the app for the first time, you will be required to pair the
device with the CURIOPlayer Z8. This enables the app to control functions on
the media player.
Enter the device key provided by Mood Media and press the Continue button. A
confirmation screen will confirm the location and zone of the media player you
have paired with your device.
Please contact our Customer Service team if you need to request a key or if you receive an error message. US / Canada / APAC- customerservice@playnetwork.com EMEA – service.emea@playnetwork.com.
Player overview
The Home Screen will be displayed after you have successfully paired the device with the media player.
Device information
The location and zone that this device is connected with are displayed at the
top of the screen.
Playing Now
This section displays the song, artist, and genre that is currently playing.
Today’s Program
This section displays the program that is scheduled to play in the
location/zone.
Library
The Library contains playlists that are available for playback in the
location/zone.
Customer Service
The Harmony icon in the top right corner of the screen will connect you with
our Customer Service team.
Adjusting volume
To adjust the volume, tap the red icon in the Playing Now section. The panel
will open and display the volume control. Tap the black icon to close the
panel.
Recently played songs
Tap the icon to view songs and artists that have recently played. The time and
date of the playback will be displayed.
Library
The Library contains playlists that are available for the location/zone. These
playlists are selected by your Music Supervisor and the administrator(s) for
the brand.
Selected playlists from the library will override the scheduled music program.
The selected playlist will begin playing when the current song ends and it
will play until the end of the day at which time the system will return to the
scheduled program.
Return to scheduled content
Tap the icon in the Today’s Program section at any time to return to the regularly scheduled music program.
FREQUENTLY ASKED QUESTIONS
PAIRING KEYS & DEVICES
How do I use a device as a remote control for my media player?
We need to update the software on your CURIOPlayer Z8 first, then you can visit
the App or Play store and download the Mood Harmony app.
Will the Mood Harmony app work with my current player before it gets
updated?
No. The Mood Harmony app will only work after the software on the player is
updated to Mood Harmony. You can download the Mood Harmony app at any time and
the two can live side-by-side on your device until the software update is
complete.
Will the Mood Harmony app work on a tablet or just a phone?
The Mood Harmony app works on both Apple and Android tablets and phones.
Can I still use the Apple Music for Business app?
No. Following the update of the software on your CURIOPlayer Z8 media player,
you will need to use the Mood Harmony app to control the device. The Apple
Music for Business app will not be available in the App and Play stores after
October 31.
How do I request a device pairing key?
Tap the Harmony icon in the top right corner of the screen, then select
Customer Service and log the request in the form. You can also reach out to
our Customer Service team directly:
US/Canada/APAC
customerservice@playnetwork.com
EMEA
service.emea@playnetwork.com
Are device keys case-sensitive?
No. You can type in the device key as you see fit.
Do the device keys expire?
No. The device keys do not have a limited time or expiry date.
My brand has many locations. Is it possible to customize the device keys?
Yes. Please contact our Customer Service team or your Client Manager with your
request.
Can I use my device with more than one location?
Yes. You can pair your device with one or more locations by clicking the
chevron next to the device name, then selecting Add a device and entering your
pairing key.
Is it possible to remove my device from a location?
Yes. Tap the Harmony icon in the top right corner of the screen, then select
Forget Device.
PLAYLISTS
How do I request a Harmony admin login so that I can select playlists for
the app?
Tap the Harmony icon in the top right corner of the screen, then select
Customer Service and log the request. You can also reach out to our Customer
Service team directly:
-
US/Canada/APAC-
customerservice@playnetwork.com
Is it possible to import my playlist cover art for my brand’s custom
playlists?
Not at this time, however, we have this feature along with custom playlist
descriptions on our future roadmap.
If a playlist is selected from the library, will it interrupt the song
playing?
No. The new playlist will begin when the song that is currently playing ends.
MINIMUM REQUIREMENTS
Device capacity – no min requirements
Operating system
- Apple operating system – iOS 13+
- Android operating system – Android 5+
US / Canada / APAC- customerservice@playnetwork.com. EMEA – service.emea@playnetwork.com.
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