FUJITSU A3510 Lifebook 15.6-Inch Laptop User Manual

A3510 Lifebook 15.6-Inch Laptop
User Manual

A3510 Lifebook 15.6-Inch Laptop

Warranty
Congratulations! You have bought an innovative Fujitsu product.
The latest information about our products, useful tips, updates etc. is available from our website: http://www.fujitsu.com/fts/
For automatic driver updates, please go to http://www.fujitsu.com/fts/support/index.html
You get the specific warranty information by entering the serial number on: www.fujitsu.com/fts/support/warranty
Should you have any technical questions, please contact:

• our Hotline/Service Desk (see Service Desk list or visit: http://ts.fujitsu.com/support/servicedesk.html )
• your sales partner
• your sales office

We hope you really enjoy using your new Fujitsu system.
Published by
Fujitsu Technology Solutions GmbH
Mies-van-der-Rohe-Straße 8
80807 München, Germany
Contact http://www.fujitsu.com/fts/
Copyright © Fujitsu Technology Solutions GmbH 2022. All rights reserved.
Publication Date Effective as of June 01st, 2022
Order No. Fujitsu Technology Solutions: A26361-K600-Z261-1-8N19, Edition 15

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Product description data represents Fujitsu design objectives and is provided for comparative purposes;
actual results may vary based on a variety of factors. Specifications are subject to change without notice.
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Delivery subject to availability. Right of technical modification reserved.

Warranty for Fujitsu Products

Thank you for choosing this high-quality product from Fujitsu. Our products are developed to meet high standards in both quality and technology. Should there be problems with our products anyhow, we grant you, the final customer, a warranty on our products in accordance with the following conditions. You are entitled to make use of this warranty in the case of defects in materials or workmanship in the product you have purchased.
The warranty provided is a voluntary obligation of Fujitsu as the manufacturer towards the initial purchasers of new devices on end customer level. The warranty does not apply to devices brought into circulation as used devices by Fujitsu. In addition, as the final customer you may have a right to legal claims not restricted by these warranty conditions. Other claims or claims in addition to those described here can not be asserted from the warranty. Independent of this, other, separate warranties of the sales partners of Fujitsu or other third parties may exist which can be brought forward exclusively against these.
Warranty conditions
The warranty begins on the day of initial purchase of the product by a final customer from the dealer (date of purchase of the original purchase receipt or date of the original delivery note). Please note that warranty claims can only be asserted by presenting the original purchase receipt or the original delivery note. Therefore, always keep your purchase receipt or your delivery note together with the warranty documents.
The receipt/note has to state the product name and the product serial number. Warranty claims must be asserted immediately following the discovery of the fault either to the
respective local Fujitsu legal entity (Local Service Desk) or to the sales or service partner from whom the device was originally acquired.
Scope and provision of warranty services
Unless regulated in some other manner, the warranty covers all material and labour defects which occur in the respective warranty period. The type and term of the warranty specified for your Fujitsu product in the ‘Warranty Information‘ is described in detail in the following. However, variations in the type and term of the warranty may be reflected in the original invoice or original delivery note created when the product is sold in new condition to you as the final customer. Therefore, please keep these documents in a safe place.
The scope and general conditions of the warranty are described in greater detail in the following. If and insofar you have purchased any Fujitsu products from a Fujitsu national organization outside the territorial scope of this warranty as set out in the product accompanying warranty information, any claims under the warranty must be made directly to the regional Fujitsu national organization concerned. The type and term of the warranty are then determined solely according to the warranty conditions offered by the respective Fujitsu national organization, which the organization can make available for you to review on the internet at any time upon request.
Shipments and services within the scope of this manufacturer warranty (the fulfilment of contract) shall be under the proviso that fulfilment is not being restricted by any national or international regulations, particularly export control regulations, sanctions, embargoes or any other restrictions. Delays caused by export checks or licensing procedures shall override any lead times or deadlines stipulated. If any required licenses for certain items cannot be obtained, the warranty statement shall be considered as not given regarding the items in question; any claims for damages deemed due because of this and due to the above mentioned transgression of deadlines, shall be excluded.
Defects that are caused by improper use are excluded from the warranty. Proper operation is understood to be operation of the product under the conditions described in the operating manual or documentation of the product. The warranty is limited to the restore of the hardware features and the condition of the original product prior to the defect. For this it is sufficient when the affected product fulfils the test requirements in accordance with the Fujitsu specifications for the original product in accordance with the product data sheet. The warranty of Fujitsu does not include the restoration of customer data or any software including the operating system.
Within the warranties above-mentioned and described in detail below, the warranty shall be carried out by repair or exchange at the discretion of Fujitsu. Defective parts shall be replaced with new or as good as new parts where there are material and/or processing faults. If necessary, the entire product shall be exchanged with an identical or functionally identical product. The value of the warranty service is always limited to the value of the defective product.
Any defective parts removed from a product as part of a warranty claim procedure automatically become the property of the Fujitsu country organization concerned or of the commissioned authorised service partner (as applicable). This does not apply for defective data mediums (e.g. HDD, SSD, UFM-Devices, SATA-DOMs, DCPMMs or Boot Utility Disks) where the customer has purchased an additional ‘HDD retention’ option.
For genuine Fujitsu parts used in warranty cases, only the remaining warranty period of the repaired device applies, should these parts be installed in a Fujitsu product.  For data storage media, only the limited scope described separately in these warranty conditions shall apply, regardless of the warranty scope of the system.
Warranty services shall be provided by Fujitsu or authorised service partners during the working hours specified locally on site. The working hours may differ depending on national or regional customs.
Working hours may vary according to national or regional customs.
In cases in which it is possible for the customer to replace a module without specialised technical skills and without touching live components (referred to as CRU – Customer Replacement Unit), Fujitsu reserves the right to correct a defect by sending the customer a replacement part or component, which the customer will be able to replace, install or connect unaided by following the instructions provided by Fujitsu. Fujitsu is entitled in all cases to require the return of any and all defective and replaced parts or removed components.

Description of the warranty types

Proceeding in a warranty case
Should, contrary to expectation, your Fujitsu product be defective, please contact the Fujitsu Service Desk first. Our employees will help you to diagnose defects and malfunctions and they are often capable of eliminating the malfunction over the phone.
A list of Service Desk telephone numbers is included with your product, or you can find them on the internet at http://ts.fujitsu.com/support/servicedesk.html.
Please have the following information ready whenever you call the Service Desk:

▪ Your name, address, post code and a telephone number at which you can be reached
▪ the model designation, the article code and the serial number of the product
▪ the date and place of purchase
▪ a brief description of the problem.

If applicable, please have the original data carrier(s) supplied at the time of purchase, with which the factory preinstalled original configuration can be restored.
The Service Desk will co-ordinate the further procedure with you.
A regular data backup is always recommended when using any computer hardware or software. A data backup is always advisable prior to service activities, as it cannot always be ensured that no data will be lost during service. Please note that you, as the user of the device, bear the sole responsibility for a complete data backup including application and operating system software. Fujitsu is expressly relieved of any and all liability for the loss of data and information occurring in the course of providing warranty services.
For Data Centre Systems, Fujitsu strives to use Autocall functionality for error reporting and / or diagnostics.
With Autocall, the service-authorised system automatically notifies conspicuous conditions or failures of components to the Fujitsu Service Centre. The customer decides on the use of Autocall. For this purpose, he must run and activate Autocall for the respective system.
A prerequisite for the processing of the Autocall messages at Fujitsu is that the customer provides and maintains the contact data of a technical contact person The Autocall messages contain technical information as well as possibly personal data. Fujitsu uses all of this data exclusively for contractually agreed fault analysis and correction.
For more details on Autocall setup, please visit http://ts.fujitsu.com/autocall.

Spare parts warranty

In a warranty case Fujitsu shall bear the costs for eliminating the fault and for the required materials/parts. The costs for the resulting labour time and the costs and risk of transport to and from the qualified service point (service partner or repair centre) shall be borne by the customer.

Bring-in Warranty

The reported fault will be analysed by Fujitsu. If a remote fix is not possible and the hardware has to be repaired, the customer is requested to bring the defective device to a qualified service point (service partner or repair centre). When the repair work is completed, the customer is notified that the device is ready for collection.
The Bring-In service includes the provision of all required spare parts as well as the related labour costs but not the transport to and from the service point.
Send-In & Return Warranty (Return-to-Base-Warranty)
The reported fault will be analysed by Fujitsu. If a remote fix is not possible and the hardware has to be repaired, the customer is requested to send the defective device to a qualified service point (service partner or repair centre). The transport and insurance costs have to be borne by the customer. The customer is responsible for adequate packaging to protect the defective device. The Send-In & Return service includes the provision of all required spare parts, the related labour costs and the return postage for the device to the sender or to any other address within the country in which the service point is located.

Collect & Return Warranty

The reported fault will be analysed by Fujitsu. If a remote fix is not possible and the hardware has to be repaired, the defective device will be collected from the customer and brought to a qualified service point (service partner or repair centre) for repairs. The respective collect and return procedure may differ from country to country.
The collection is realised either

• by a pick-up by one of Fujitsu’s repair logistics providers. The defective device will be collected from the customer’s address (at the main entrance, if not otherwise agreed). The customer has to adequately package the defective device before collection unless he has been advised by the Service Desk that the logistics provider will use its own transit boxes to transport the device,
• or by a waybill / prepaid delivery label for the customer to coordinate the collection at his discretion. The customer has to adequately package the defective device before collection.

After completion of the repair the device will be returned to the customer’s premises.
Door-to-door (Onsite exchange) Warranty
The reported fault will be analysed by Fujitsu. If a remote fix is not possible and the hardware is defective, it will be replaced by an equivalent. The defective device will be picked up from the customer’s address (at the main entrance) and at the same time the equivalent is delivered to the same address.

On-site Warranty

The reported fault will be analysed by Fujitsu by means of telephone support or remote access. At Fujitsu`s discretion a service engineer will be scheduled for further on-site diagnosis and solution as necessary to resolve the diagnosed problem. In case of a hardware failure, the operational readiness will be restored by replacing or repairing the defective part at the installation location.
The condition for this on-site service is that the customer’s premises are located within a distance of 50 km (paved roads only) or one hour driving time from a Fujitsu service partner or Fujitsu repair centre. If longer distances must be travelled, Fujitsu reserves the right to charge separately for any additional costs resulting for travelling and travelling time in agreement with the customer, or to repair the device after being sent in by the customer to a central Fujitsu repair centre. The latter also applies should repairs not be possible on site.

Limited warranty on components/ consumables

The warranty coverage for the following components/ consumables may differ from the warranty coverage for the product with which you purchased the component. Please note that some components may be covered by a separate warranty offered by a different manufacturer.

months, extended warranty possible depending on conditions in country
Components purchased separately, not originally installed in the system, such as:
Hard disks, optical drives, graphics cards, memories, etc.| Material warranty| Minimum 6 months, extended warranty possible depending on conditions in country
Rechargeable batteries| Material warranty| 12 months
– Over time, physical and chemical
processes result in a reduction of
the capacity of rechargeable
batteries. Therefore, Fujitsu offers
a 12-month limited warranty for
these products. – New Battery Backup Units (BBU) for SAS/RAID controller retain the contents of the controller cache for up to 72 hours. For the warranty period of 12 months, we guarantee that the contents of RAID controller caches will be retained for 24 hours.
Accessories such as external loudspeakers, microphone, headphones, pouches, USB stick, etc.| Material warranty| 24 months
Peripheral devices such as printers, scanners, cameras,etc. (w/o Retail Products)| The warranty conditions of the original manufacturer apply )| Vary according to manufacturer
Peripheral devices such as printers,
scanners, camerasetc included in thesystem package (Retail Products only)| Material warranty| 12 months, extended warranty possible depending on conditions in country
APC-USV (add-on device)| The warranty conditions of the original manufacturer apply )| 36 months may vary according to manufacturer
Data storage mediafor software products| Material warranty| 6 months **)
Solid State Drive (SSD)| Storage, Server & Client Computing Devices: Flash Devices, SSDs, UFM-Devices, SATADOMs and DCPMMs may have a built-in Wear-Out indicator. In this case the warranty for such a component as an exception to the system warranty is restricted to the time period until the
indicator reaches the exhaust level. Details on such deviations from the system warranty (if any) are specified in the corresponding component or product data sheet or under the tab „Warranty Manual“ on the Warranty / Service page (http://support.ts.fujitsu.com/IndexWarranty.asp?lng=COM).|

*) Details regarding the type and duration of original manufacturer warranties may be obtained from the documentation that accompanies the product, or will be provided upon request by Fujitsu Technical Support.
**) For a period of six months following original purchase, Fujitsu will replace data carriers that were supplied together with a Fujitsu product and showed evidence of a  physical defect upon delivery. The software itself is not covered by the warranty.
For batteries on the system board, the warranty for the respective device applies.

Warranty exclusions

The following points are not covered by the warranty:

• minor defects or deviations from the product specifications, that are immaterial or negligible with regards to the value or the functioning of the product
• providing and installing upgrades/updates of BIOS, drivers or software
• resetting security functions, deleting passwords, etc.
• backup or restoring customer-specific data or software
• reinstalling non executable software/operating systems (e.g. deleting system relevant files, faulty system settings or self reproducing computer programs such as computer viruses)
• The uninterrupted or fault free functioning of integrated installed or supplied software, nor the quality, performance, merchantability or fitness of such software or any accompanying documentation for any particular purpose, even if it was delivered with a Fujitsu product.
• signs of wear on data carriers, backlights (screen burn or loss of brightness)
• replacing consumed batteries
• parts and components subject to consumption (e.g. printer cartridges)
• falling battery capacity.
• defective pixel in notebook displays and LCD screens within the respective error class in accordance with ISO 9241-307
• clicking noise of the housing parts during operation do not represent a defect
• Cosmetic damages on plastic parts and cabinets that does not impact the product’s operation and function, including but not limited to scratches, dents, broken plastic on ports, discoloration, rust, texture or finish, wear and tear and gradual deterioration or aging.
• Any deformation and/or warp of the exterior of the product including that of the surface of the LCD Panel
• Operating conditions which exceed normal office or private use (e.g. operation in smoky or dusty atmospheres or at extraordinary room temperatures and under UV / IR radiation).

Neither does the warranty cover diagnosis and the remedying of defects caused:

• Damage to the LCD panel (e.g.: internal crack or break)
• through improper use or improper maintenance of the device by the customer or third parties (mechanical or casing damages, defective cables or plugs); improper actions include operations that are not compatible with the instructions contained in the product manual
• by force majeure (lightning, floods, chemical or biological exposure, war, etc.)
• by dirt or contamination (mouse, magnetic tape drive, etc.)
• by extraordinary environmental influences (excess UV light, excess voltage, magnetic fields, etc.) or
• by other circumstances of which Fujitsu is not responsible.

Warranty claims expire upon:

• equipment or use of Fujitsu products with spare parts, components and/or peripherals (respectively from Fujitsu or a third party manufacturer) not certified for the respective use by Fujitsu,
• if services/repairs or other modifications to the product have been carried out by persons not authorised by Fujitsu, unless the customer proves that any defects occurring thereafter were neither caused by nor arose as a consequence of such events.

Support e-newsletter

At its sole discretion Fujitsu may provide information about support relevant news via support enewsletter.
Subscription is possible at http://support.ts.fujitsu.com/newsletter.

Information on data privacy

Please note that in the course of contract performance and warranty service we process the personal and contact data of you or your dedicated contacts (in particular name, address, role, e-mail address, phone number) as provided by you. Should you have purchased a warranty service from a Fujitsu Sales Partner, we transfer such data to the contractual Fujitsu Sales Partner and Service Partner, in order to deliver the required service and to proactively inform you when the service is about to expire. For further information on data processing and the information to be provided according to Article 13 and 14 of the Regulation (EU) 2016/679 (“General Data Protection Regulation”) please refer to the local data protection information, as applicable for your territory. This can be found on the website of your local Fujitsu country entity, which you can access by clicking on the local country flag under the following link: http://support.ts.fujitsu.com/IndexWarranty.asp?lng=COM.
In addition we save data provided by you in a warranty case for quality assurance purposes. This data will be used when processing the warranty case for checking the performance of our service personnel and our authorised service partners. This is done to ensure a high standard of service quality at our service partners within the Fujitsu Group and their subsidiaries and parent companies. For this purpose the data may also be transmitted to qualified third parties authorised accordingly.
If in individual cases you do not want your personal data to be stored, used and/or transmitted as part of the specified quality assurance measures beyond the direct processing of the warranty, you can notify us of this fact by phone via our Service Desk.

Limitation of liability

Any claims of the party entitled to the warranty not expressly named in these warranty conditions are excluded, in as much as no mandatory legal obligation or liability exists for Fujitsu according to the applicable laws of the respective country. This is also true with regard to claims to the replacement of subsequent damage, lost profits, data or information loss or damage as the result of an interruption in operation.

Valid law

The warranty is subject to the applicable laws of the country in which the product was initially purchased by the final customer from the dealer, and must be interpreted in agreement with these laws. The United Nations Convention on Contracts for the International Sale of Goods as of 11.4.1980 (CISG) shall not be applied.

Additional services

For Fujitsu Support Packs and other services supplementing the warranty, the terms and conditions as set out in the corresponding data sheets shall apply; for further information see http://www.fujitsu.com/fts/products/product- support-services/.

Additional information for EU Consumer Endcustomers

We endeavor to settle any and all disputes that might arise out of or in connection with our products or the contractual relationship with you in an amicable way. As our product offerings are not directly and primarily aimed at the consumer sector we are asking our consumer customers for their understanding that we have decided not to participate in the voluntary conciliation procedures before the consumer arbitration service facilities as envisaged under EU Directive 2013/11/EU. Instead, if at any time our products should give rise for complaint we would like to ask our Customers to make use of our Fujitsu Help Desk for contacting our competent Fujitsu service and support team. Except for cases of abuse, in the first instance the evaluation of incidents and customer claims by our service and support team is also free of charge for the Customer. Should we not be able to resolve the incident your right of recourse to the courts remains unaffected.
To the extent you, as a consumer endcustomer within the European Union (EU), are entitled under applicable law to claim patches and updates within the scope of the legal remedies for defects in digital products or digital elements, you may – subject to availability- download fault-fixing or function maintaining patches and updates for Fujitsu products via the following link: https://support.ts.fujitsu.com/
With regard to third-party products and -components, the provision of such fault-fixing or functionmaintaining patches and updates by Fujitsu is conditioned by a corresponding self-delivery to Fujitsu by the third-party manufacturer and a successful quality assurance check at Fujitsu. For application software supplied together with the products, please directly refer to the support websites of the respective software manufacturers, to receive the most current available patches and updates. The patches and updates as covered under the warranty are provided to you without additional charge. Your statutory warranty rights as a consumer endcustomer vis-à-vis your seller will remain unaffected thereby. The period for the provision of available bug-fixing or function-maintaining patches and updates under this warranty ends with the respective manufacturer’s specified end of support date for the respective product or component. You are able to check the end of support date for your product via the link: https://support.ts.fujitsu.com/
Please note that under this warranty you are not entitled to receive function- extending updates or new versions of digital products or digital elements of any kind, that go beyond bug fixing and/or the upkeeping of the original functions. However upon your request, we will be happy to inform you about our offerings for remuneratory extended product support.

References

• Fujitsu Global : Fujitsu Global
• Home - Identity Digital
• Fujitsu Technical Support pages from Fujitsu EMEA
• Fujitsu Technical Support pages from Fujitsu Great Britain and Northern Ireland
• Fujitsu Technical Support pages from Fujitsu EMEA
• Fujitsu Technical Support pages from Fujitsu Great Britain and Northern Ireland
• Fujitsu Technical Support pages from Fujitsu Great Britain and Northern Ireland
• Fujitsu Technical Support pages from Fujitsu Great Britain and Northern Ireland
• Fujitsu EMEIA : Fujitsu Global
• Fujitsu Technical Support pages from Fujitsu EMEA
• ujitsu.com/support/servicedesk.html
• Fujitsu EMEIA : Fujitsu Global
• Fujitsu EMEIA : Fujitsu Global
• Fujitsu EMEIA : Fujitsu Global
• Product Support Services : Fujitsu EMEIA
• Support : Fujitsu EMEIA
• Support : Fujitsu EMEIA
• Fujitsu Technical Support pages from Fujitsu EMEA
• Fujitsu Technical Support pages from Fujitsu EMEA
• Fujitsu Technical Support pages from Fujitsu Great Britain and Northern Ireland
• Fujitsu Technical Support pages from Fujitsu Great Britain and Northern Ireland

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