AMCREST 1080P Wi-Fi Video Doorbell User Manual
- June 3, 2024
- Amcrest
Table of Contents
- Legal Statement
- Important Safeguards and Warnings
- Device Introduction
- Physical Installation
- Amcrest Smart Home App Setup
- Amcrest Smart Home Cloud
- MicroSD Card Recordings
- App Settings
- Motion Detection Overview
- Events Menu
- Account Menu
- Adding to Blue Iris
- Adding to Amcrest NVR/DVR
- Adding to Amcrest View Pro
- Technical Specifications
- Troubleshooting
- Documents / Resources
Smart Home
1080P Wi-Fi Video Doorbell
User Manual V 1.0.0
Legal Statement
Caution: The user is cautioned that changes or modifications not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does not cause harmful interference to radio
or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20cm between a radiator or any part of your body.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: ( 1 ) This device may not cause harmful
interference, and ( 2 ) This device must accept any interference received,
including interterence that may cause undesired operation.
About This Document
- This document is for reference purposes only. Please refer to the actual product documentation for more details.
- This document may serve as a reference for other product types whose specific operations will not be enumerated. Please operate according to actual product specifications.
- Amcrest reserves rights to revise any information in this document at anytime; and the revised contents will be added to the new version without prior announcement. Some functions of the product may be slightly different before and after a revision.
- This document includes general practice, installation examples, and technical content that may be used for your device. Installation of this device may differ based on specific locations.
- Working with electricity can be dangerous if proper safety precautions are not taken. If you are not comfortable or inexperienced with the tools or process described in this manual, we highly recommend hiring a licensed electrician to install your device. Amcrest does not assume liabili ty for any damage that result in improper use or installation of your device.
Important Safeguards and Warnings
The following description is the correct application method for the device.
Please read the manual carefully before use to prevent damage or property
loss.
Operating Requirements
- Do not place or install the device in an areas of high exposure to direct sunlight or near high heat generating devices.
- Do not install the device in areas of high humidity, dust, or fuliginous areas.
- The device must be installed horizontally or installed in a stable place that will prevent the device from falling.
- Do not drip or splash liquids into the device. Do not submerge the device in any liquids.
- Install the device in a well ventilated place free from obstruction.
- Only use the device within rated input and output voltage ranges.
- Ensure the power breaker to the installation source is turned off before installing the device.
- Do not attempt to disassemble or repair the device. If the device is defective, please consult Amcrest directly for any replacement or repairs.
- Do not transport, use, or store the device in areas that exceed the recommended humidity and temperature ranges.
Power Requirements
- The device is designed to operate with existing doorbell wiring, transformers, and chime. If the installation area does not have existing doorbell wiring or suitable voltage, please consult an electrician to replace or install proper doorbell wiring.
- The device requires 16~24V AC to function. A transformer with 16~30V AC will be suitable to power the device.
- If a power adapter is being used to power your doorbell, ensure the power supply meets SELV (safety extra low voltage) requirements and its rated voltage conforms to Limited Power Source in IEC60950-1. For specific power supply requirements, please refer to the device’s label stick er.
- This device does not require the use of additional diodes or resistors to function. It is highly recommended to consult an electrician to establish a proper wired electrical connection for your doorbell if existing wiring is not available.
Device Introduction
What’s Included?
NOTE A 15/64 masonry drill bit will be required if installing on concrete stucco or brick.
Front Panel
The front panel of the device includes PIR detection sensors, IR lights,
camera, microphone, speaker, indicator light, and a call button.
Indicator Light Description
The indicator light on the front of the device will display specific status
details of the device. For a description of each status please refer to the
information provided below.
A solid LED indicates that the Wi-Fi doorbell is properly connected to the Wi-
Fi network. If the light on the front is solid no further action needs to be
taken and the doorbell is properly added into the app.
A spinning LED indicates the Wi-Fi doorbell is in setup mode and is currently
not connected to a network. Please follow the installation instructions in the
Amcrest Smart Home app to continue.
If there is no LED on the front of the doorbell check that the terminals on
the back of your doorbell and make sure they are properly connected to the
wires and that your doorbell system meets the necessary power requirements (16
volts AC at 30 VA).
Rear Panel
The rear panel of the device includes a microSD card slot, reset/config
button, as well as power input ports which act as a power terminal for your
device.
Reset/Config Button
- The reset/config button will be used to establish an initial connection during setup. When pressed the device will broadcast a hotspot connection which will be used to connect the device to the mobile app. A blue spinning light will be represented on the indicator light located on the front of your device.
- The reset/config button can also be used to factory reset your device. Performing a factory reset will revert your device back to its original factory settings. To perform a factory reset the device must be bound and deleted from your Amcrest Smart Home account. To perform a factory reset, press and hold the reset/config button for 10 seconds and release, allowing the device to reset. Once reset the indicator light on the front of the device will blink indicating the device has been reset and ready to connect.
Power Input Ports
The power input ports are used to house the power cables and terminal screws
for your device. The device is compatible with a standard 16~24V AC or 12V~24V
DC power adapter. A power adapter is not included with the doorbell however
can be purchased separately, either through Amcrest or a third party source.
- With an AC 16V~24V power source the device can connect and function with a wired or wireless chime (mechanical and electrical) using the included Chime Kit. Anything below the recommended voltage level will result in the system not providing enough voltage to the chime. This will cause the chime not to function properly with the doorbell. For a brief over view of the wiring
Mechanical Chime Wiring Diagram
Electronic Chime Wiring Diagram
Wireless Chime Wiring Diagram
For systems using wireless chimes the included Chime Kit is not required.
Please see diagrams listed below for more details.
Bottom
The bottom of the device houses a screw hole and a security screw. These are
used to secure the device to the included mounting bracket during physical
installation.
Physical Installation
Before physically installation, please ensure the proper voltage is present in
the area you are installing the device. The voltage at the install sight
should range between 16V~24V AC to function. If proper voltage is not
available, it is highly recommended to contact a licensed electrican to
complete the physical installation of your device.
The Amcrest Wi-Fi video doorbell does not require a chime to function as long
as adequate voltage is being applied to the device. Please note, the Amcrest
WiFi doorbell also does not require any special resistors and/or diodes to
function.For more information on how to install your device, please refer to
the information below.
Installing the Chime Kit
The Chime Kit, also known as a power kit, allows the doorbell to sync with
your home’s existing chime system. If you do not have a chime system, the
chime kit is not necessary and you can proceed to the physical installation of
your doorbell.
Connect the Wire Harness
If the wire harness does not come preinstalled with the included wiring. Use a
precision screwdriver to open the terminals on top of the connector and insert
the wiring into the ports. The red and black wires can be placed in any
position inside the connector, and tighten the screws to secure.
Turn the Circuit Breaker Off
Since we will be working with electrical wiring, make sure to shut off the
power to your doorbell at the electrical breakers of your home to ensure no
power is flowing through the internal doorbell system.
Remove the Cover for Your Chime
Your existing chime may look different depending on if you have a digital or
mechanical chime.
NOTE: A Chime Kit is only needed for systems with mechanical or electrical chimes.
Locate and Loosen the Screws on your Chime
Using the included screwdriver, loosen the screws labeled “FRONT” & “TRANS”.
Note: Be careful not to detach or remove the existing wiring.
Connecting the Chime Kit
Slide the connecting wires from the Amcrest Chime Kit underneath the screws,
then retighten the screws. It doesn’t mattery which wires connect to which
terminal.
Replace the Chime Cover
Secure the Amcrest Chime Kit using the included adhesive. If you are using a
mechanical chime, ensure any excess wiring is clear of all moving parts.
Installing the Wi-Fi Doorbell
Everything you need for the installation of your Amcrest Wi-Fi doorbell is
included in the box, however, a 15/64 masonry drill bit may be required if
installing the device on concrete, stucco or brick.
Remove the Faceplate and Bracket
-
Place your fingers in the indentations on the sides of the doorbell, simultaneously pull away and push the faceplate out.
-
Use the included Philips head screwdriver to remove the bracket screw from the doorbell.
Installing the Mounting Bracket
-
Remove your existing doorbell from the wall and disconnect the wires. These are the wires we will be using to install your new Amcrest Wi-Fi Doorbell.
-
Place the doorbell bracket to fit your existing doorbell wiring. Then mark the drill holes with a marker.
-
For Wood, Drywall or Soft Surfaces: Secure the doorbell bracket to the mounting surface using the included screwdriver and mounting screws. For Concrete, Stucco or Brick: Using your previously marked holes as a guide, drill holes into the mounting surface using a 15/64 masonry drill bit. Then, insert wall anchors and secure the mounting brackets using the included mounting screws.
Connect Doorbell to Existing Wiring
Loosen the terminal screws located on the back of your Wi-Fi Doorbell using
the included Phillips head screwdriver. Place your existing doorbell wiring
underneath the terminal screws, then re-tighten the terminal screws to secure
the wires.
NOTE If your existing doorbell wiring is too short, use the included extra wires and wire nuts to extend your wiring. Remove the terminal screws completely then thread the screws through the extra wire.
NOTE If your existing doorbell wiring is too short, use the included extra wires and wire nuts to extend your wiring. Remove the terminal screws completely then thread the screws through the extra wire.
NOTE To attach the wires, align the ends of the two wires, place the wire nut over the exposed wiring and twist the wire nut clockwise to tighten.
Mounting the Doorbell
**Feed the wiring back into the wall. Then, secure the doorbell to the
mounting bracket using the included screwdriver.
NOTE** Be sure to secure the the doorbell correctly to the bracket lip,
located at the top at the mounting bracket.
Inserting a MicroSD Card (Optional)
On the side of the device locate the MicroSD card slot. Raise the MicroSD card
flap and insert the MicroSD card, gold pins down. Secure the flap back to the
doorbell.
128 Supports 128GB MicroSD Card (Class GB 10 or Higher)
Turn the Breaker Back On
The physical installation is now complete. Turn your breaker back on and the
allow the doorbell to power up. It may take the doorbell up to 2 minutes to
fully power up.
Amcrest Smart Home
Now it’s time to setup the Amcrest Smart Home App.
To connect your Amcrest Wi-Fi doorbell to your Android or iOS mobile device,
download the Amcrest Smart Home app and follow the instructions in the app
setup.
Amcrest Smart Home App Setup
The Amcrest Smart Home app connects your Amcrest Wi-Fi doorbell to your Android or iOS mobile device ensuring you are always connected to what matters most.
To get the app, search for “Amcrest Smart Home” in the Google Play or App Store and download.
Connecting to the App
Open the Amcrest Smart Home app and tap on “Register” to register an account.
Log in and click on “Add Device”.
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Scan the QR Code
Scan the QR Code on the back of the doorbell or manually enter the serial
number for the device by tapping “Manually enter S/N”. The serial number can
be found on the serial tag on the back of the doorbell or on the side panel of
the doorbell box.| Connect to the Hotspot
Remove the protective plastic casing from the doorbell and press the
reset/config button on the side of the doorbell to enable the hotspot for your
device. If there is a blue spinning light on the front of the device, it means
that the device hotspot is
properly turned on.
Tap “Next” to continue. Tap “Yes” to
verify the hotspot has been properly
enabled.| Set a Password
Type in a password you would like to use and confirm it. Please use a
combination of letters, numbers, and symbols between 8 – 32 characters long
when setting up a password. Tap “OK” to continue.
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Choose Your Wi-Fi Network
Select your Wi-Fi network from the Wi-Fi network list. Enter the password for
your home Wi-Fi network. If you would like to save this password to the app,
tap on “Save Password” Tap “Connect” to continue.| Connect to Your
Device
Once connected, the LED indicator on the front of the doorbell will turn
solid blue. This may take a few moments but if the LED indicator continues
to spin or the device is reporting “Wi-Fi password is incorrect”. Tap on
“Start Over” to try again. Tap “Next” to continue| Name Your Device
Rename your doorbell. A few examples are provided such as; Front Door, Back
Door, Office, and can be selected if needed. After ou have finished naming your
device, tap on the save ( ) icon to continue.
Note: If you have chosen the wrong Wi-Fi network and would like to select another Wi-Fi network for the doorbell to connect with, tap on “Select other network”.
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Chime Settings
Amcrest doorbells can only link up to one electronic or one mechanical chime.
For more information on linking a chime, refer to “Linking a Chime”. Tap
“Next” to continue.| Set the Time and Date
Set “Time Zone” to your current time zone and set “DST” (Daylight Savings
Time) settings if applicable. Tap “Next” to continue. Tap Start Live View
to view the live feed.| Live View**
The main screen will be your devices menu. This is a menu that will display
all connected devices and well as quick access to certain settings for your
doorbell.
Live View
| SETTINGS
Provides access to settings such as motion detection, doorbell firmware
updates, etc.
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| MULTIVIEW
View multiple devices on one screen.
| TALK
Enables the microphone for two way communication
| LISTEN
Enables the speaker for two way communication.
| PAN/TILT
Only applicable for Pan/Tile capable devices.
| FULL SCREEN
View your feed in full screen mode.
| SD/HD
Set the device to standard or high definition resolution.
| SNAPSHOT
Manually take a photo.
| RECORD
Manually record a video.
Answering the Door
When someone is at the door, you can use these features:
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ACCEPT
Tap accept to talk to visitors at the door.| MUTE
Mute or unmute the call.| HANG UP
Hang up to end or ignore the call.
Linking a Chime
This is only necessary if you have an existing chime system and have installed
the chime kit. If you do not link the chime to the Amcrest Smart Home app, the
doorbell will not link with your chime.
To link your doorbell to the chime, open the Amcrest Smart Home app and access
your device.
Tap on the settings icon ( ) and tap on “Amcrest Chimes”. In the Amcrest
Chimes menu, tap on “Link Electronic/Mechanical Chime”.
If you are linking the doorbell to a mechanical chime, tap on ”Mechanical
Chime”. If you are connecting to an electronic or digital chime, tap
on “Electronic Chime”. Tap on the back arrow to exit.
Multiview
The multiview option is used to view up to 4 devices simultaneously on the
live view screen. To access the multiview menu, tap on the Multiview icon
located on the live view interface.
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Add a Device
Tap on the ( + ) icon to begin adding optional devices to the live view
screen.| Select your Device
Select your device from the optional channels menu. The interface can view up
to 4 devices simultaneously.
Once added, a blue “Added” display will be shown next to the newly added
device.| View Your Devices
The added devices can now be viewed simultaneously on the live view screen. To
exit multiview, tap on the “Single View” option located on the live view
interface.
Talk/Listen
The talk button allows you to activate the microphone on your smartphone
device to talk to your device. The talk button can be used together with the
listen button to enable two way audio.
| Tap the talk button to activate the microphone on your smartphone.
You will hear audio from the device on your smartphone.
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| Tap on the listen button to activate the speaker on your device. This will
enable two way audio when activated with the talk button.
Full Screen
The fullscreen option allows you to view a full screen view of the live feed
from your device. When in full screen mode, tap the live view screen to access
the live view features for your device. To exit full screen mode, tap on the
back arrow ( < ) to revert the live feed back it its original format.
HD/SD
The HD/SD button will set the live feed for your device in standard definition
or high definition.
High definition will set your device to the highest possible resolution,
standard definition will revert the live view resolution to its original
factory resolution.
Tap the HD button to set the live view of your device to high definition.
Tap on the SD button to revert the live view of your device back to standard
definition.
Manual Snapshot/Record
The snapshot and record button allow you to manually take snapshots or video
of the live feed. All manual snapshots and videos will be stored in the My
Saved Files folder located in the Account section of the Amcrest Smart Home
app.
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Take a Snapshot
Tap on the Snapshot button to manually take a snapshot of the live view
screen.| My Saved Files
To view the snapshot, use the back arrow ( < ) to access the devices menu. Tap
on Account and access the My Saved Files folder.| View you Photo
Tap on the snapshot folder icon ( ) to
access snapshots. Tap on the photo you want to view in the interface.
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Take a Video
Tap on the Record button to manually take a video of the live view screen.
To stop the recording, tap the record button again.| My Saved Files
To view the snapshot, use the back arrow ( < ) to access the devices menu. Tap
on Account and access the My Saved Files folder.| View you Video
The interface will default to the video
folder. Tap on the file you would like to view in the interface.
Amcrest Smart Home Cloud
The Amcrest Smart Home Cloud is an optional premium cloud storage service that
offers a wide range of storage options for cloud users who wish to have secure
cloud based options for their recordings. This is different from Amcrest Cloud
service as the Amcrest Smart Home cloud is exclusive to Amcrest Smart Home
devices and will not be compatible with other traditional or legacy Amcrest IP
cameras or devices.
All cloud plans are available for purchase in the Amcrest Smart Home app once
an account and device has been properly setup. An Amcrest Smart Home cloud
subscription will be active for exactly 30 days starting from the minute you
subscribed and are based off motion detection recordings only. To keep a cloud
subscription active it is recommended to select “Auto Renewal” when checking
out. For more information on how to activate an Amcrest Smart Home Cloud
storage plan, please refer to the information provided below.
| Access Your Account
Log into your Amcrest Smart Home app and select the device you
wish to activate.
On the live view screen tap on Cloud Recordings.
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| Activate Cloud Storage
Tap on Activate Cloud Storage.
| Choose Your Plan
Select a Cloud Storage plan from the list of cloud plans and tap Buy.
| View Cloud Plan
Enter your billing information into the billing form. All plans will require a
credit card to process the request. After you have urchased your Amcrest
Smart Home cloud plan you will be able to store and view your recordings all
from the Cloud Recordings menu.
Note: Any plan changes made to your account will only take place at the end of your current billing cycle.
Amcrest Smart Home Cloud Plans Explained
Amcrest offers a wide range of options for cloud users who wish to have secure
cloud based options for their recordings. These include our free 1 year cloud
plan which offers 3 days of motion detection storage with a 12 second record
time and 7 minute cool down to a 30 day motion detection storage plan that
offers unlimited recorded as well as no cool down.
All cloud plans are available for purchase in the Amcrest Smart Home app once
an account and device has been properly setup. An Amcrest Smart Home cloud
subscription will be active for exactly 30 days starting from the minute you
subscribed. To keep a cloud subscription active it is recommended to select
“Auto Renewal” when checking out.
What is Cloud Storage Time?
Every Amcrest Smart Home cloud subscription is based on a 30 day cycle.
Different plan times (7 day, 14 days, etc.) represent how long new recordings
are stored and accessed from the cloud. For example, if you select a 7 day
storage plan, you will only have access to the last 7 days of recordings. Any
recordings from 8 days ago will have been automatically over-written and
therefore in accessible.
How Does the 1 Year Free Cloud Plan Work?
Amcrest Smart Home offers a 1 year free trial plan which allows you to try the
Amcrest Smart Home cloud free for 1 year. The free trial plan offers, 3 days of
motion detection storage with 12 seconds of record time per event as well as a
7 minute cool down in between events. A credit card is still required for the
free trial plan as after 1 year the plan will expire which will default your
account to a paid, 3 day motion detection storage plan. The 3 day motion
recording plan cost is $1.99 per month and offers the same 12 second record
time and 7 second cool down.
Other Amcrest Smart Home Cloud Storage Options
On top of the 1 year free trial plan, Amcrest Smart Home also offers several
paid storage options as well.
| 3 Days Motion Detection Storage – This is the default plan that is
placed on your account if you have signed up for a free 1 year cloud storage
plan and it has expired. It is $1.99/month and offers 3 days of cloud storage
with a 12 second record time and 7
minute cool down in between recordings.
7 Days Motion Detection Storage – This is a cloud storage plan that will
store motion recordings for 7 days. It is $4.99/month and offers no recording
limits or cool down periods.
14 Days Motion Detection Storage – This is a cloud storage plan that will
store motion recordings for 14 days. It is $7.99/month and offers no recording
limits or cool down periods.
30 Days Motion Detection Storage – This is a cloud storage plan that will
store motion recordings for 30 days. It is $12.99/month and offers no recording
limits or cool down periods.
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Downloading Recordings
Due to the current capabilities of the app recordings can only be downloaded
via the Cloud Recordings download interface. All recordings retained on a
microSD card will have to be downloaded via a microSD card adapter (sold
separately) on a computer. For more information on microSD card recordings,
please refer to the microSD card section of this manual.
Playback/Download Cloud Recordings
| Access Your Account
Log into your Amcrest Smart Home app and select the device you wish to
activate.
On the live view screen tap on Cloud Recordings.
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| Access File List
The file list will display all cloud recordings. to playback a cloud recording,
select the clip from the time line. Tap the date to choose recordings on
different dates.
Tap on the File List icon ( ) located in the Cloud playback interface.
| Choose Your Clip Select the recording you wish to download from the file
list.
| Download
Tap the download icon located at the bottom of the menu ( ). The recording
will begin to
download to your smartphone.
A blue check mark ( ) will appear next to the download icon once the recording
has finished downloading.
Note: You can also share your recordings directly to other services on your smartphone via the share icon ( ) located in the middle of the download menu.
Changing Cloud Plans
Any changes made to your current Amcrest Smart Home cloud plan will take effect
on the next billing cycle. Every Amcrest Smart Home cloud subscription is
based on a 30 day cycle. All Amcrest Smart Home Cloud plan changes are made
via the Amcrest Smart Home app For more information on how to change your
Amcrest Smart Home Cloud plan, please refer to the information provided.
**** | **** | **** |
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Access Your Account
Open the Amcrest Smart Home app and log into your account. Tap on the Account
tab.| Access Plan Details
Tap on My Plans.
Note: The My Plans menu will display all past and present Amcrest Smart Home
Cloud plans, unpaid, paid as well as cancelled plans. You can filter this via
the
“Unpaid”, “Paid”, and “Cancelled” tabs.| Change Current Plan
Select your current plan from the My Plans menu. Then tap on Change Plan.
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Update Cloud Plan
Read the provided information on the screen and tap “Change Plan” to
continue.| Choose a New Plan
Select which plan you would like to change to from the Amcrest Smart Home
cloud plans provided. Tap Buy to continue.| Confirm Payment**
Choose whether you would like to auto renew your payment. Tap Con- firm Payment
to continue.
Note: Enter your name, and billing information into the app. This will be the billing information used for the new plan you have selected. Tap Pay to complete the process.
MicroSD Card Recordings
This device is capable of providing local storage via an external microSD card
(sold separately). Please ensure you are using a class 10 or above microSD
card that does not exceed the storage limitation of your device. The microSD
card must be formatted to FAT32. This may have to be done manually as most
programs do not format to this allocation automatically.
When a microSD card is inserted into the device, all motion based recordings
will be stored to it. Additionally, if you have a Amcrest Smart Home Cloud
account, recordings will be stored both on the cloud and microSD card.
Playback MicroSD Card Recordings
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Access MicroSD Menu
Log into your account in the app and select your device. On the live view
screen, tap on the “MicroSD Cardmenu located at the bottom right of the
screen.| Select Your Recording
In the MicroSD card menu you will notice a list of recordings. Recordings can
be accessed and viewed based on the date the motion occurred and can be found
by tapping on the calendar
menu in the app. Tap on a file to view therecording.| Viewing a Recording
All motion detection recordings will occur
back to back in the interface which allows
the device to capture all events without
the use of a cool down period.
Note: Recordings stored on a microSD card cannot be downloaded to your smartphone via the app. To download the recordings, remove the microSD card from the device and use a SD card adapter to view them on a computer.
App Settings
The settings menu for your device allows you to configure specific settings such
as device information, motion detection, time zone, Wi-Fi and other related
settings. All settings are based on the capbilities of the device and may
differ between certain models. Please refer to the information below for more
information on the settings available
for your device.
Accessing the Settings Menu
The settings menu for your device can be accessed via the live view menu. Tap
on the settings icon ( ) to display the settings menu. The settings menu for
your device is displayed below. Device
Information – This menu allows you to update the thumbnail image, name, and
password for your device. The model number, serial number and other useful
information can be accessed via this menu.
Amcrest Chimes – This menu allows you to link a digital or mechanical
chime to your device. This process should have been completed during initial
setup, however, if a new chime is implemented in your current doorbell system
this option is useful.
Motion Detection – This menu allows you to customize, adjust, and set
motion detection schedules for your device. When motion detection is enabled
your device will record video whenever motion is detected.
Call Notification – When enabled, you will receive a push notification when
someone rings the doorbell.
Storage Status – Displays any current cloud or microSD card storage
options applicable for your device. This option also allows you to format a
microSD card right from
your device.
Time Zone – This menu allows you to adjust and set any time zone related
information for your device. Enable DST (daylight savings time) settings for
your device if needed.
Share Device – This menu allows you to share your device with other
people with established Amcrest Smart Home accounts. You can share up to a max
of 6 people.
Firmware Update – This menu allows you to update the firmware for your
device. If a firmware update is available, a red dot will be displayed in this
field.
Wi-Fi Settings – This menu allows you to change Wi-Fi networks for your
device.
Reboot – Allows you to reboot your device.
Doorbell Tone & Volume – This menu allows you to adjust the chime volume
and well as speaker volume of the doorbell. You can select from 3 default
tones as well for your doorbell.
Delete Device – This option unbounds your device from your Amcrest Smart
Home account.
Device Information
This menu allows you to update the thumbnail image, name, and password for
your device. The model number, serial number and other useful information can
be accessed via this menu.
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Tap on Device Thumbnail to update the thumbnail image
for your device. The thumbnail can be default, a manually taken snapshot, or
uploaded from your smartphone.| Tap on Device Name to edit the name of your
device. Tap on the Save icon ( ) when
finished. To exit, tap on the back arrow ( < ) to exit the interface.| Tap on
Password to modify the password for your device. This is not the password for
your Amcrest Smart Home account, it is the password to access your device. Tap
on the Save icon ( ) when finished. To exit, tap on the back arrow ( < ) to
exit the interface.
Amcrest Chimes
This menu allows you to link a digital or mechanical chime to your device.
This process should have been completed during initial setup, however, if a
new chime is implemented in your current doorbell system this option is
useful. The Amcrest Wi-Fi doorbell should be linked to a chime during initial
installation however, if a new chime is introduced to the system it can be
manuall configured using the Amcrest Chimes menu.
To configure the chime, tap on “+Link Digital/Mechanical Chime” and select
whether the chime is a mechanical or digital chime. As a precaution, the
doorbell can only link up to one digital or mechanical chime at a time.
Motion Detection Overview
Amcrest Smart Home devices allow you to view motion detection recordings
locally, using a microSD ard (sold separately) or via Amcrest Smart Home cloud
which is a cloud based service where you can remotely view and store motion
detection recordings.
By default, motion detection is automatically enabled on all Amcrest Smart
Home devices. All motion detection settings are adjustable using the Amcrest
Smart Home app. Having motion detection enabled allows your device to record
video clips whenever motion is detected. If you are accessing recordings
locally using a microSD card, a microSD card must be inserted in your device
before use.
Note: If storing motion detection events locally on a microSD card,
please make sure the microSD card is class 10 or above and properly formatted
to FAT32. The doorbell is compatible up to 128GB.
Motion Detection Settings
All motion detection settings for your device will be adjusted through the
Amcrest Smart Home app. The Amcrest Wi-Fi doorbell has a maximum motion
detection distance of up to 16 feet, day or night. Its built-in PIR sensor
allows the camera to cover more distance and provides more accuracy when
detecting motion. For more information on accessing the motion detection
settings, please refer to the information provided below:
|
---|---
To access the motion detection settings, open the Amcrest Smart
Home app and access the live view screen for your device.
Tap on the settings icon ( ) and select Motion Detection.| The motion
detection settings for your device will be displayed in this menu which will
allow you to adjust and control motion settings such as, motion schedules, PIR
ranges, and motion detection zones.
Motion Detection Schedules
A motion schedule allows you to set the device to begin recording motion
detection events at a designated time. This is useful if you would like the
device to only start detecting motion during specific times of the day. If
you would like the device to record motion 24/7 you can leave the schedule
as 0default. However, for more information on how to set a motion schedule,
please refer to the information provided below.
| |
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Log into your Amcrest Smart Home app and access the motion detection menu. Tap
on Motion Schedule.| Tap on the day of the week you wish to modify. If you are
setting a schedule for multiple days of the week this can be done later in the
interface.| Tap on “Add Schedule”.
| |
---|---|---
Tap on “Start Time” and use the scroll option to select a time you want the
motion schedule
to start.| Tap on “End Time” and use the scroll option to select a time you
want the motion schedule to stop. Tap on the| Tap on “Repeat” to choose which
days of the week you would like the motion schedule to apply.
|
---|---
A blue check mark will be displayed next to the active days.
Tap the back arrow ( < ) to exit.| Tap on the “Save” button to save your
motion schedule. The motion
schedule is now applied to your device. Tap the back arrow ( < ) to exit.
Motion Sensitivity
Motion sensitivity allows you to adjust how sensitive the motion detection
will be for your camera. This is based off a minimum and maximum value ranging
between 1, having the least amount of sensitivity, and 6 being the max. The
default sensitivity level will be 3. This is the optimal sensitivity level as
it can reduce the level of flase motion events while still providing the most
accurate detection of your events.
The lower the sensitivity value is on your camera the more activity the
sensors need to retain an event or send a push notification. It is highly
recommended to leave the sensitivity at 3 however, if you make any
adjustements be sure to tap on the blue check mark ( )to save the motion
sensitivity setting.
Setting Motion Detection Zones
Setting motion detection zones allows you to customize activity zones for
motion detection areas. This helps to block out and avoid false motion events
and is useful for blocking out areas such as trees, bushes, or other areas to
avoid To set a motion detection zone, tap
on “Clear Zone”. Use you finger to highlight the area(s) on the screen that you
would like to block motion detection events. Tap on “Save Zone” to save the
motion detection zone. Tap on the back arrow ( < ) to exit.
Activating Smart Notifications
Smart notifications are push notifications that are sent to your phone which
let you know a motion or other event has been detected. These actions can
range from a motion being detected by your device by a call coming through
from someone using your Amcrest WiFi doorbell.
|
---|---
Smart Notifications can be turned on or off using the Amcrest Smart Home app.
These settings are account based and not necessarily based per device.| To
turn smart notifications on or off, log into your Amcrest Smart
app and tap on the Account menu.
|
---|---
In the account menu, scroll down to the “Push Notification” menu. You will
notice 2 toggle switches, one for your devices and one for shared devices.|
Use these toggle switches to turn smart notifications on or off for your devices
or for shareddevices. If you would like to turn off motion detection events
you can based on device in the Devices menu. To turn off motion events per
device toggle the “running man” icon ( ) to the off position.
Call Notification
When enabled, you will receive a push notification when someone rings the
doorbell. If this function is disabled, the call notification will not come
through on your smartphone. Storage Status
The storage status menu displays any current cloud or microSD card storage
options applicable for your device. This option also allows you view current
cloud subscriptions applicable to your device as well as format a microSD card
right from your smartphone.
| |
---|---|---
To access the Storage Status menu, tap on the settings icon ( ) on the live
view screen.
Tap on the Storage Status option located in the settings menu.| The microSD
card storage capacity will be displayed in this menu. If no microSD card is
being read by the device the status will be “Disabled” To format the icroSD
card, tap on “Format Storage Device”.| To access cloud storage details, tap
on “Cloud Storage”. Then tap on “Active Cloud Service”. This menu allows you
to change a cloud plan, update payment information, or cancel a
subscription.
Time Zone
This menu allows you to adjust and set any time zone related information for
your device. Enable DST (daylight savings time) settings for your device if
needed.
|
---|---
To change the time zone for your device tap on “Time Zone” and select your
time zone from the provided list.
Tap the back arrow ( < ) to return to the previous menu| Daylight savings time
(DST) should be enabled by default however, if you would like to
enable/disable it use the provided DST toggle switch. Tap the Save ( ) icon to
save your time zone settings.
Share Device
Device sharing allows you to add specific Amcrest Smart Home users to share the
live feed of your added device. When you add a shared user, the shared user
will have access to your camera and features such as live viewing, recording,
playback, and two-way audio.
Note: The maximum users allowed on a shared account is 6 users.
| |
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To access the Share
Device menu, tap on the settings icon
( ) on the live view screen. Tap on the Share Device option located in the
settings menu.| Tap on, “Add a Shared User”.| Enter a registered Amcrest Smart
Home account email you would like to share your device with. Once you have
entered the email press the Save icon ( ). Tap OK to add the shared user.
Removing a Shared Device
Removing a shared device from your account will revoke sharing permissions for
added shared users.
You can remove a shared user in the Shared Device menu.
|
---|---
Access the Shared Device menu and locate the shared user on your device.
Tap Remove to remove the shared user.| Tap OK to remove the shared user from
your device.
Firmware Update
This menu allows you to update the firmware for your device. If a firmware
update is available, a red dot will be displayed in this field. It is highly
recommended to keep the firmware for your device up to date at all times.
| |
---|---|---
To access the Firmware Update opton, tap on the settings icon ( ) on the live
view screen. Locate the Firmware Update option.| If a firmware update is
available there will be a red identifier prompting you that a firmware upgrade
is ready.
Tap on the “Firmware Update” tab to proceed with the update if it is
available.| you will notice the current version of firmware that is on your
camera, and the latest firmware file that will be downloaded to your camera.
To proceed with the update, please click on “Update”. Tap “Cloud Upgrade”. and
allow the device to update.
Wi-Fi Settings
This menu allows you to change Wi-Fi networks for your device. Please note,
this device is not a dual band device, please make sure to connect to a 2.4GHz
Wi-Fi network.
To access the Wi-Fi Settings menu, tap on the settings icon ( ) on the live
view screen.
Tap on the Wi-Fi Settings option and select your Wi-Fi network from the Wi-Fi
list. Enter the Wi-Fi password for your network and tap the save icon ( ) to
save the new Wi-Fi network to your device.
Reboot
The reboot option allows you to reboot your device from the Amcrest Smart Home
app.
To access the Reboot option, tap on the settings icon ( ) on the live view
screen.
Tap on the Reboot option and tap “Yes” to continue. The reboot process will
take up to 3 – 5 minutes to complete. Allow the device to reboot before
accessing the live feed or other related options.
Doorbell Tones & Volume
This menu allows you to adjust the chime volume and well as speaker volume of
the doorbell. You can select from 3 default tones as well for your doorbell.
To access the Doorbell Tones & Volume menu, tap on the settings icon ( ) on
the live view screen.
Tap on the Doorbell Tones & Volume option. For more details on the information
provided in this menu, please refer to the information provided below.
- Doorbell Chime Volume – Use this slider to adjusts the tone volume on the doorbell.
- Speaker Volume – Use this slider to adjust the volume of your voice when using two way audio.
- Tone – Allows you to choose between three different tone options. When the call button is pressed, the chosen tone will be heard from the doorbell.
Delete Device
The delete device option allows you to unbound and remove the device from your
Amcrest Smarthome account. This option is useful if performing a factory reset
on the device or setting up the device in a new location.
To access the Delete Device option for your device, tap on the settings icon (
) on the live view screen.
Scroll down to the bottom of the settings menu and tap on the
Delete Device option. A prompt will appear asking if you are sure you would
like to delete the device. If any cloud recordings are present on your accont
for this device you can choose to keep the recordings stored or remove them
once the device is deleted.
By default, cloud recordings will be stored after the device is deleted
however, you can uncheck this option to delete cloud recordings for this
device.
Tap on Delete to delete the device from your account.
How to Perform a Factory Reset
Performing a factory reset on your doorbell will reset the device back to its
original default settings. It is highly recommended to delete your device from
your Amcrest Smart Home account before performing a factory reset. For more
information on how to factory reset your device, please refer to the
information provided below.
-
To begin, Remove the front face plate and the protective face plate of the doorbell and locate the reset/config button on the side of the device.
-
Press and hold the reset button until the device prompts you that it is hard resetting.
-
Let go of the reset button. The LED indicator on the front of the doorbell will begin to flash blue.
Allow the device to reset for roughly 1 – 2 minutes, Your doorbell has now been successfully reset to its original factory settings. The admin username and password for the doorbell has been reset to admin.
Events Menu
The events menu provides quick access to system and device related security
and system alerts. The security alerts menu provides information on how many
push notifications were sent, per device, per day and provides a way to view
each notification that was sent within a 7 day period.
The system notification menu retains notifications provided by the developer.
This can range from system maintenance messages to firmware update reminders
for your device. For more information on the information provided in the
events menu, please refer to the information provided below.
Security Alert
The security alerts menu provides information on how many push notifications
were sent, per device, per day and provides a way to view each notification
that was sent within a 7 day period.
| |
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To access the events menu, log into your account and tap on the Events tab at
the bottom of the screen.
Select your device from the interface.| A list of events will be displayed.
Use the calendar to select which days worth of events you would like to view.|
Tap the play button to play the event. Tap “Go to Live View” to view the live
feed. Tap the full
screen icon ( ) to view a fullscreen view of the event.
Tap the share button ( ) to share the event. Tap the download button ( ) to
download the event to your smartphone.
System Alerts
The system notification menu retains notifications provided by the developer.
This can range from system maintenance messages to firmware update reminders
for your device.
To access the system alerts menu, access the events menu and tap on System
Alerts. All system alert information will be displayed in this menu.
Tap on a system alert to view the information provided in the alert.
Account Menu
The accounts menu allows to view and update general account information as well as customize and adjust specific settings for your device. For more information on the options available in the account menu, please refer to the information provided below.
To access the Account menu, open the Amcrest Smart Home app and log into your
account.
Tap on the Account menu option located at the bottom of the interface.
All account based options for your account will be displayed in this menu. Use
your finger to scroll up and down the menu for more options.
| |
---|---|---
The Manage Account menu allows you to edit a profile picture, update the name
on your account, password, as well as the Email address used for your account.
To exit the manage account menu, tap on the back arrow ( < ).| The My Plans
menu allows you to view all
unpaid, paid, and cancelled cloud storage
plans transactions associated with your
Amcrest Smart Home account. To exit the my plans menu, tap on the back arrow (
< ).| The My Devices menu allows you to view all connected devices as well as
add devices to your Amcrest Smart Home account. To add a device, tap on the (
- ) icon and follow the in app instructions. Tap on a already connected device
to access and adjust device settings.
| |
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The Cloud Downloads menu allows you to view, delete, or download cloud recordings that were downloaded from the cloud recordings interface.
Tap on a clip to view the recording, use the trash can icon to delete it, tap on the download button to download the recording to your mobile device.| The My Saved Files menu allows you to view, delete, rename, share, and export manually recorded snapshots or videos. Use the video/snapshot icons to view the manually recorded files. Tap the share icon ( ) or export icon( ) to export the file.| The Amazon Alexa option provides a step by step breakdown on how to add your Amcrest Smart Home device into Alexa. This is possible by implementing the Amcrest Smart Home skill into your device.
Please refer to the information in this menu for a detailed description of the process.
| |
Amcrest Smart Home cloud provides a 7-day no questions asked, money back guarantee.
There are no refunds after 7 days of the charge date. For more any inquiry on cloud billing , please visit: https://amcrest.com/billng-support| The Billing Support tab points you directly to the Amcrest Smart Home Cloud billing form. Use thisform for any questions regarding cloud billing or other related billing questions Smart Home cloud account.| The Support tab points you directly to Amcrest knowledge base. Use the knowledge base to access important support articles and online documentation for your device.
To access the support knowl- edge base directly, please visit: https://amcrest.com/support
|
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The Leave Feedback allowsyou to leave feedback to improve the overall experience of the Amcrest Smart Home app.
We take this feedback seriously and are always looking for new ways to improve your experience.| The About tab allows you to view the current app version you are using as well as a link to our privacy policy.
Push Notifications
The push notification toggle switches located in the account menu enable and
disable push notifications for every device connected to your Amcrest Smart
Home account. A push notification schedule can also be setup to allow the app
only to send push notifications during a specific time during the day.
The push notification toggle switches will be enabled by default allowing the app to send push notifications to your mobile device once an event has been detected. Please note, the my devices toggle switch will disable or enable push notifications for your account, the shared devices toggle switch will only enable or disable push notifications for any sharedusers on your Amcrest Smart Home account.
Setting a Push Notification Schedule
A push notification schedule can be setup which will allow the app only to send
push notifications to your device or a shared user’s device during a specific
time during the day. For more information on how to setup a push notification
schedule, please refer to the information provided below.
| |
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In the account menu, tap on the Schedule option in the Push Notification menu
to display the push notification schedule menu.| Tap on “Start Time” and select
a time you would like your schedule to start.
In this example we are setting it to 0600 (6am).| Tap on “Finish Time” and
select a time you would like your schedule to end. In this example we will be
settting the end time to be 1700(5pm). Tap on the Save icon ( ) to save the
push notification schedule to your account.
Doorbell Tones
| |
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In the account menu, tap on “Doorbell Tones”. This menu allows you to change
motion detection and call tones if you
have an Amcrest Wi-Fi Video doorbell.| Tap on “Motion Detection” to change the
tone of a motion detection otification.
There are 4 tones to choose from, select
a tone to save it to your account.| Tap on “Call Notification” to change the
tone of a call notification. There are 4
tones to choose from, select a tone to save it to your account.
Fingerprint Verification
The fingerprint verification option allows you to set a fingerprint
authentication that will allow you to log into your Amcrest Smart Home app
using your fingerprint. Please note, this option will only be applicable to
smartphone devices that have fingerprint capabilities.
In the accounts menu, tap on the “Fingerprint Verification” toggle switch to
enable or disable this feature. A fingerprint must be enabled first on your
smartphone before this option can be enabled.
Once you have authenticated your fingerprint on your phone, tap on the
fingerprint verification toggle switch and verify your fingerprint to enable this
funtion. Force close the app and then use your fingerprint to log into your
Amcrest Smart Home account.
Clear Cache
The clear cache option allows you to remove cache from the app which helps to
increase the efficiency of your overall app experience.
In the account menu, tap on the “Clear Cache” option. A prompt will appear
asking you if you would like to clear cache.
Tap on OK to remove the cache from the app.
Data Sharing
The data sharing menu allows you enable or disable the ability to share data
analytics for your account.
Toggle the Share Data Analytics on or off to enable or disable the ability to share data analytics. This option is on by default and is highly recommended to stay on to increase the efficiency of your experience with the app.
Adding to Blue Iris
Amcrest Smart Home devices such as the Amcrest Wi-Fi Doorbell Camera can
connect the Amcrest Smart Home app as well as to Blue Iris. This is possible
by obtaining the IP address of your device from your network and adding it
directly to the software using RTSP.
The doorbell must be set up first using the Amcrest Smart Home app before
adding it into any additional software. Please note: The doorbell and the
computer you are using must be on the same network during setup. For more
information on how to setup your device to Blue Iris, please refer to the
information provided below.
| |
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Open the Blue Iris Software and click on the ( + ) icon to add a camera.|
Enter a Full name and Short name for your doorbell. Make sure to also click on
the “Enable audio” check box to enable audio.| Use the Amcrest IP Config tool
to locate the IP address for your doorbell from the
network.
To download the Amcrest IP config tool, please go to
amcrest.com/downloads
| |
Enter the IP Address for your camera in the Address field of the Network IP
camera configuration menu. Enter the username and password as well you setup
for your doorbell in the Amcrest Smart Home app. Click OK.| Click OK.| Your
doorbell is now ready to be viewed in the Blue Iris software.
Note: Leave the Make as Generic/ONVIF and the Model as RTSP H.264/H.265/MJPG/MPEG4.
Adding to Amcrest NVR/DVR
Most Amcrest Smart Home devices, excluding Smart Home battery cameras, can
connect to both an Amcrest DVR and Amcrest NVR. This is possible by obtaining
the IP address of your device from your network and adding it directly into
your DVR or NVR. The DVR or NVR must be connected to the same network as the
Amcrest Smart Home device for this to work.
The device you are adding must be added to the Amcrest Smart Home app first
before adding it to your device.
Adding to An Amcrest NVR
| |
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Log into your Amcrest NVR and click on Camera. Then, click on Device Search to
locate the IP address for your device that
should be connected to the same network as your NVR.| A list of all connected
devices will appear. Select the device from the list by clicking on the
checkbox next to the device. Click Add to add the device intothe Added Devices
menu.| The status of the device should be green indicating the device has been
successfully added. If it is red, click on Modify and ensure the password for
the
device is correct. When it has been added, the device will be ready to view on
your NVR.
Adding to An Amcrest DVR
| |
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Log into your Amcrest DVR and click on Camera located under Management. Click
on Channel Type in the camera menu and
check the IP field. Please note, you can mix and match analog and IP channels
if needed. Click Save and allow the DVR to
reset| Log back into your DVR and navigate back to the Camera menu. Click on
Registration to access the registration menu and click on Device Search.|
Locate and click on the device you are adding to your DVR. Click Add to add
the device to the DVR. If the status is red, click on Edit and ensure the
pass-
word for the device is correct. When it has been added, the device will be
ready to view on your DVR.
Note: You can only select channels from the bottom up in the IP field and can be switched back to Auto from the top down in the Auto field.
Adding to Amcrest View Pro
Amcrest Smart Home devices such as deterrent cameras, doorbells, or other
related Amcrest Smart Home devices, excluding battery cameras, are capable of
connecting to both the Amcrest Smart Home app as well as the Amcrest View Pro
app.
However, since Amcrest Smart Home devices function primarily on a cloud based
platform setting up an Amcrest Smart Home device to the Amcrest View Pro app
will result in only live view being available and must be set up first using
the Amcrest Smart Home app. If you would like to view your Amcrest Smart Home
devices using the Amcrest View Pro app, please refer to the information
provided below.
Adding to Amcrest View Pro
| |
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Tap on the Settings menu and select Device Manager. Tap on Add Device.| Tap on
Search Device.| Select your Amcrest Smart Home device from the Device List.
Tap on Connection Type.
| |
Tap on P2P.| Enter a name for your device and the password. Tap “Start Live
View”.| Your Amcrest Smart Home device has now been added to your Amcrest View
Pro app.
Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View Pro app. Other features such as playback, configuration, etc will not be available. To access and use these settings, please use the Amcrest Smart Home app.
Technical Specifications
AD110
Amcrest 1080P WiFi Video Doorbell Camera
Technical Specifications
Model | AD110 |
---|---|
Camera | |
Image Sensor | 1/2.7 2Megapixel CMOS |
Night Vision | Up to 16ft |
Motion Detection | Up to 16ft |
Storage | MicroSD up to 128GB, Class 10 or higher |
Lens | |
Focal Length | 2.0mm |
Max Aperture | F2.0 |
Angle of View | H: 140° |
Video | |
Compression | H.264 |
Resolution | 1080p HD (1920 x 1080) @ 20fps |
Audio | |
Compression | G.711 |
Interface | Built-in Mic & Speaker |
Network | |
Wi-Fi | 2.4GHz, supports 802.11b/g/n |
Smart Phone / App | iOS, Android / Amcrest Smart Home |
General | |
Power Supply | 16V ~ 24V AC |
Working Temperature | -22°F ~ 122°F, 20-95%RH |
Weatherproof Rating | IPS5 |
Dimensions | 4.7″ x 2.0″ x 1.1″ |
Weight | 0.661bs |
Troubleshooting
Installing Without an Existing Chime System?
The Amcrest Wi-Fi doorbell requires a 16V~24V AC power connection to function.
If new wiring is being installed for your doorbell a third party transformer
with 16V~30Va would be efficient to use for installation.
Amcrest does not currently sell its own brand of transformers for the
doorbell.
The Amcrest Wi-Fi doorbell does not require a chime to function as long as
adequate voltage is being applied to the device. Please note, the Amcrest WiFi
doorbell also does not require any special resistors and/or diodes to
function. It is highly recommended to consult an electrician to establish a
proper wired electrical connection for your doorbell if existing wiring is not
available.
If you are installing the doorbell without an existing wiring or chime system,
a high voltage power adapter (18V, 800mA) can be used to power your device if
a wall socket is available. If you are attempting to power the device with a
high voltage power adapter, and a chime system is in place during
installation, please note that only the doorbell will be usable since the
power adapter will not supply adequate voltage to your mechanical or digital
chime.
When activated the physical doorbell will chime when pressed via its built-in
speaker and a push notification will be sent to your smartphone via the Amcrest
Smart Home app allowing you to use your doorbell without existing wiring.
Why is My Chime Constantly Ringing?
If you have a constantly ringing doorbell, this could be due to the improper
voltage due to either a wire short or a fluctuation in the chime system. If
your chime is constantly ringing after setup, please ensure the included chime
kit (power kit) is properly connected to your existing chime. This will help
to regulate the voltage from the chime to the doorbell ensuring proper voltage
is being supplied to the chime.
If the chime kit is properly installed to your chime and it is still
consistently ringing there may be a wire short somewhere in the system. Make
sure to turn the breaker off to your doorbell and check that all wiring is
correctly attached to your chime (i.e. the Front and Trans terminals) and that
there is no impedence between the transformer and your chime system. If all
wiring is properly verified, turn the breaker back on and ensure the problem is
resolved. Also, it is good pratice to ensure adequate voltage is being
supplied to the doorbell and chime system. Use a volt meter to check the
voltage to the doorbell as well as the chime system. The proper voltage should
range from 16~24V AC and should not have random fluctuations. For more
information on issues related to your doorbell, please visit:
https:amcrest.com/doorbellsetup
Why Can’t People Hear Me When I Answer a Call?
If you are using the Amcrest Smart Home app on a iOs or Android, go to your
settings option on your mobile device and locate the Amcrest Smart Home app.
Tap on the app to select it and make sure the microphone toggle for the app is
enabled. If the microphone toggle switch for the app is disabled, no one will
hear you since the microphone option is disabled on the phone side. If you do
not see the microphone option in your smartphone settings, it is recommended
to uninstall and reinstall the Amcrest Smart Home app. Please make sure to
enable all permissions, including audio, for the app after install is
complete.
Unable to Locate an SSID?
If you are having issues obtaining an SSID when adding your device into the
Amcrest Smart Home app there may be a miscommunication happening between the
app and your mobile device. This appears to be a more common situation among
iOS users and we are currently working with Apple to device a solution. There
is an easy fix you can use to resolve the issue. For more information on how to
resolve this issue, please refer to the information provided below.
If the SSID for your Wi-Fi network is not pulling up in the app when
attempting to add your Amcrest Smart Home device, close the app completely
then power your mobile device off and back on again allowing it to restart.
Once your mobile device has finished restarting, ensure your mobile device is
connected to the proper Wi-Fi network, open the Amcrest Smart Home app and
continue to add your device as normal. The SSID for your network should
populate allowing you to complete the setup process.
How Do I Verify/Update Firmware?
All firmware verification and updates will be available using the Amcrest Smart
Home app. For more information on how to verify/update the firmware for your
camera, please refer to the information provided below.
-
Log into your Amcrest Smart Home account and select your device from the Devices menu.
-
Once you are logged in, tap on the settings ( ) icon.
-
In the settings menu, locate the “Firmware Update” tab. If a firmware update is necessary there will be a red indication identifier prompting you that a firmware upgrade is ready. If there is not a red dot, you are operating on the most up to date firmware.
Note: If you need to update the firmware, tap on the “Firmware Update” tab to proceed with the update. -
In the firmware update menu, you will notice the current version of firmware that is on your camera, and the latest firmware file that will be downloaded to your camera. To proceed with the update, please click on “Update”.
-
You will then be promoted to upgrade the firmware. Tap Cloud Upgrade to begin. If you wish to cancel to process tap Cancel.
-
The firmware file will begin to download from that point. Please wait for the download and upload of the file to complete its processes. Once the process is complete, there see a prompt letting you know that the firmware has successfully updated, and the current version is now updated on your device.
How Do I Download Recordings?
Due to the current capabilities of the app recordings can only be downloaded
via the Cloud Recordings download interface. All recordings retained on a
microSD card will have to be downloaded via a microSD card adapter (sold
separately) on a computer. For more information on downloading cloud
recordings, please refer to the information below.
- Log into your Amcrest Smart Home account and select your device from the Devices menu.
- Tap on Cloud Recordings.
- Tap on the File List icon located in the Cloud playback interface.
- Select the recording you wish to download from the file list.
- Tap the download icon to download the recording.
- The recording will begin to download to your smartphone. A blue check mark will appear next to the download icon once the recording has finished downloading. You can also share your recordings directly to other services on your smartphone via the share icon located in the middle of the download menu.
ISO9001:2000
Documents / Resources
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AMCREST 1080P Wi-Fi Video
Doorbell
[pdf] User Manual
1080P Wi-Fi Video Doorbell, Wi-Fi Video Doorbell, Video Doorbell, Doorbell
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Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>