TURING TUR-SI-QSG-V18 Smart Series NVR and Bridge Installation Guide

TURING TUR-SI-QSG-V18 Smart Series NVR and Bridge Installation Guide

What’s in the box

Congratulations on your purchase of the TURING Smart Series IP Cameras and NVR system!
This system provides Video Surveillance as a Service features with local storage and connectivity – as as well as cloud storage capabilities.

PARTS: Check to be sure the following parts have been included in your purchase.  If anything is missing,please contact our support at [email protected].

TURING BRIDGE TV-SERVER

• Bridge Hardware
• Power adapter
  

TURING SMART SERIES NVR

• NVR Hardware
• Accessories Box
  • Power cord
  • SATA cable
    

Peripherals Needs ( Not Included )

• Monitor

• Internet Access

• Network Cable CATS / CAT6

• HDMI Cable

Available Ports

NVR PART NUMBERS: TR-MRP04(2T), TR-MRP08(2T), TR-MRP16(4T)

NVR PART NUMBERS: TR-MR32R, TR-MR64R

Installing Hard Drive

NVR PART NUMBERS: TR-MRP04(2T), TR-MRP08(2T), TR-MRP16(4T)

If you need to install a drive into the NVR, use a Phillips head screwdriver and remove four rear screws and two side screws.

Lift cover off and position the drive over the holes shown below.

Insert four screws under the NVR and connect them to the four holes in the bottom of the drive.

NVR PART NUMBERS: TR-MRP04(2T), TR-MRP08(2T), TR-MRP16(4T)

Insert the drive’s SATA data and power supply cables to the control board as shown below.

NOTE: Data cables and power cables must be inserted into the control board in order. For a single drive, you must connect it to HD1, and for a second drive, you must connect it to HD2. Be sure not to skip any ports, in order for the NVR to function properly.
*The image is for illustration only. Insert the HDD SATA and power cables in the order indicated on the NVR control board.

NVR PART NUMBERS: TR-MR32R, TR-MR64R

To install a drive into the NVR, remove the two rear screws and four side screws using a Phillips head screwdriver.
Lift the cover off and swing the mounting plate out of the base.
Position the drives into the mounting plate. Be sure to align the four holes in each of the drives with the corresponding holes in the plate.
Insert and tighten screws to secure each drive to the mounting plate and re- insert plate back down into base.

NVR PART NUMBERS: TR-MR32R, TR-MR64R

Insert the drive’s SATA data and power cables to the control board as shown.

NOTE: Data cables and power cables must be inserted into the control board in order. For a single drive, you must connect it to HD1, and for a second drive, you must connect it to HD2. Be sure not to skip any ports, in order for the NVR to function properly.
*The image is for illustration only. Insert the HDD SATA and power cables in the order indicated on the NVR control board.

Wiring and connections

• For NVRs with PoE ports: Connect the cameras to PoE ports on the NVR.
• For NVRs without PoE ports or cameras
  connected via the local network: Set up the bridge, the NVR, and the cameras on the same local network.
  

Prepare Your TPP Info

Write down your TPP number here before adding and activating the cameras. You will need it in the next step. By entering your TPP number, you can view your customer’s contact information, update the device firmware, and monitor their device health remotely from the Partners Portal.

My TPP Number is

The TPP number is the unique identifier you receive when you join the Turing Partner Program.

Not a Turing Partner yet?

Join our Turing Partner Program today

• Partner Co-Marketing

• Product Training

• Preferred Pricing

• Priority Support

• Partners Portal

[email protected]
877.730.8222
turing.ai/tpp

Create an account for your customer

TURING Smart Series can be activated online using the web address below on a computer or by using a smartphone with the TURING app below.

1. To get started
   • Go to https://AI-VIDEO.TURINGVIDEO.COM
   • Scan the QR code to download the TURING Mobile app.
     

2. Sign in or sign up

   • Create an account for your customer and enter their business information if they are new to our service.
   • Log in to your customer’s account if they already have one.
     

3. To get started
   For new user accounts:

   • Enter your TPP info to view the customer’s contact and device information on the Turing Partners Portal for adding and managing licenses.
   • When prompted, ask your customer for permission to monitor their system health and install updates. By clicking “Allow,” you can perform the following actions on behalf of your customer from the Partners Portal:

• Device health monitoring

• OTA system/firmware upgrades

• Remote device reboot
  For existing accounts:

  * If your customer already has an account, under Settings, select “Your Dealer Info” and enter your TPP number.  

  

Activating the System

Click or tap “Add Cameras” and follow the instruction to add and activate your systems.

ON A COMPUTER: ON A SMARTPHONE

Sites are locations where your bridge, NVR, and cameras are grouped together.
Sites make it easy to view and search events and manage users’ access and permissions.

Bridge connects your devices to Turing’s cloud, so you can make the most of Turing Al. To add a bridge, enter its MAC address or scan its QR code. You can also select from the list of existing bridges.

The bridge will discover NVRs within the same network. Choose one to add. Use the on-screen instructions to enter or create a password for local access to the NVR. Upon activating the NVR for the first time, you will be asked to create a password. The NVR will reboot automatically after its password is created. This may take a few minutes.

DO THIS FIRST before adding the cameras to Turing Vision.

• Before adding cameras, check their connections.
• For NVRs with PoE ports: Connect the cameras to PoE ports on the NVR.
• For NVRs without PoE ports or cameras connected via the local network: Add the cameras to the NVR using the NVR interface and ensure they are all online in the NVR before adding them to Turing Vision.
• In the case of 3rd-party cameras, enter their username and password on the NVR Web or local interface to add the cameras, or follow the manufacturer’s instructions on how to add the cameras via ONVIF.
  

Configuring AI Detection

For Turing cameras

Once the cameras are successfully added, continue to the camera settings to configure AI detections.

1. Select the camera you want to configure.
2. Select and enable INTRUSION DETECTION or ENTER AREA.
3. Once enabled, click “ + New Area”.
4. Draw four points to define the area of interest on the camera view;
5. Configure the parameters as needed;
6. Repeat steps 3-5 to add detection areas.
7. Click “Save” to save the settings
   

For third party cameras

Once the cameras are successfully added, please select the camera and follow the onscreen instructions.

Safety

• The product must be installed and protected in a location that is not easily accessible, and is away from impacts or heavy vibration.
• Do not install the product on an unstable mount or surface.
• Do not disassemble the camera or perform maintenance task when power is connected.
• The product should be used in compliance with local laws and regulations.
• Before installation, the product should be stored in a dry and ventilated environment.
• Use only accessories that comply with the technical specifications of the product.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Limited Warranty

1. Document Purpose and Scope
   This document addresses return policies applicable to the products that are purchased by authorized distributors of Turing AI’s products and that are returned to Turing AI for repair or return.

2. Turing AI’s Responsibility
   Turing AI’s sole responsibility under the Turing warranty is limited to repairing or replacing the defective products returned by authorized distributors and direct purchasers. The warranty does not apply to any product where damage has been caused by accident, abuse, misuse, neglect, mishandling, misapplication, modification, improper operation, improper repair, any unauthorized disassembly or rework, or natural disaster. Turing AI reserves the right to examine the returned products. If the damage on the product is caused by improper action as described above, the direct purchaser or authorized distributor shall be liable for paying the related charge having occurred or paying the price of the replacements if the returned products are discarded. For details on the product warranty provided by Turing for the respective products, please refer to the following.

3. Product Warranty
   Software Maintenance: Turing warrants the software within the active subscription period. Hardware Warranty:

   • 36 months repair warranty on IP cameras and NVRs.
   • Servers are warrantied within the active subscription period

4. General Return Requirements and Instructions
   RMA Inquiry: Prior to returning product(s), please reach out to your direct point of purchase for return options. Turing only accepts returns from direct purchasers and/or authorized distributors. Direct purchasers or distributors must obtain an authorized RMA # from the Turing RMA Team via email [email protected].
   To obtain authorization, direct purchasers or distributors can request via email at [email protected]. Once the form is completely filled out and required documents are available i.e Proof of Purchase and Replacement Proof, please submit the form and documents to [email protected] for processing. Note that the RMA number approved must be clearly written in black or blue ink in large type on the outside of all returned packages. Turing will refuse the package(s) without an RMA number and return the product to the customer with freight due.
   Expiration: An RMA number is valid for thirty (30) calendar days after its issuance by Turing. The distributor must return the product described in the RMA, or else a new RMA number will be required. If Turing does not receive the product(s) within the allowed time frame, the RMA will be closed and returns may be refused, potentially delaying the process.

5. Return for Credit Policy
   Turing has a 30-day return policy for both hardware and software. Warranty begins from the date the distributor ships the product to dealers/end-users. The dealer or end-user is required to send the product(s) back to the distributor for return processing. Distributors must submit a return authorization request with Turing via the RMA form. Returns outside the 30-day time period are not eligible for credit. Product(s) that have been painted tampered with, serial number removed, or any other modifications will void the credit warranty. These product(s) may be repaired but fees may apply. Please contact the RMA team: [email protected] for the RMA number and return credit.

6. Advance Replacement
   Turing has a one (1) year warranty policy for replacement/returns. Dealers /end-users must send the product(s) back to the distributors. Distributors may then offer an over-the-counter exchange option if the product is available at the branch.
   Repair: The distributor must fill out and submit the RMA form with all the required information to assist the repair department with diagnosing and repairing the item. Out-of-warranty items require written authorization from the customer. If an item is deemed “unrepairable” the customer is contacted and has the option of (1) having the product returned, (2) having the product scrapped, or (3) purchasing a new unit as a replacement. Non-Turing product(s) received from an approved Turing Repair RMA, including Hard Drives not sold by Turing will not be repaired nor replaced. The product(s) will be shipped back as is to the sender.
   Freight Charges: The direct purchaser or authorized distributor will pay inbound freight of the returned product and Turing will pay the ground outbound freight of the repaired product to the customer.
   Packaging Requirements: All returned products must be packaged to afford individual mechanical protection so damage does not occur while the product is in transit to Turing. In addition, the packaging must provide proper electrostatic discharge (ESD) protection. All packaging should be comparable to the packaging in which Turing originally shipped the product. For multiple packages, each package must be labeled with the approved RMA number and properly sealed, and a copy of the RMA form must be enclosed with the shipment. The distributor or customer must enclose a packing list identifying the contents in each shipping carton. Turing is not responsible for packages or items received damaged in transit, the credit will be voided for Credit RMAs, and repair fees will apply for Repair RMAs.
   Lost Package(s) in Transit Credit Request: Turing must be notified in 15 days from the expected delivery date of Purchase Orders not received / shipments possibly due to Lost in Transit. It will be investigated by both our warehouse and the carrier. The party that covered the freight charges will be responsible for filing the claim with the carrier for credit purposes. Turing credit is not guaranteed until the claim is determined. On that note, Turing will make the final  conclusion according to the case and eligibility for credit.
   Server Return: Once the software service is terminated the server will need to be returned to Turing, please contact the RMA team: [email protected] for return details. If the server is not returned after the contract termination, a penalty will be applied. Please refer to the Master Service Agreement for the details. Amending this Policy: Turing may choose to amend the Policy, in part or its entirety, at any time, without notice

7. You can find the most updated and complete Turing RMA policy here: https://turing.ai/legal/rma-policy

Contact us at

Support:
866.816.7426
[email protected]
or visit https://turing.ai/

References

• Turing Partner Program - A Valuable Partnership for Long-Term Revenue Streams
• Turing AI | Turing Vision
• Turing AI - RMA Policy

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