VEXUS Momentum Telecom offers Mobility User Guide
- June 4, 2024
- VEXUS
Table of Contents
VEXUS Momentum Telecom offers Mobility
About Mobility for iOS
**** Momentum Telecom offers Mobility for iOS which provides the following communication features:
- Instant Messaging and Presence (IM&P)
- Group Messaging
- Voice Calling (VoIP)
- Voice Calling (Circuit Switched)
- Video Calling
- Call Settings
- Directory Searching
- Integrated Audio Conferencing
- Call Pull from Desk Phone
Get Started
This section contains the essential information for getting started with Mobility
New
Installation
The latest version of the Momentum Mobility iOS client can be found in the
Apple App Store by searching for Vexus Mobility
Upgrade or Update Installations
-
1. Tap **Sign Out** within the Mobility - Select No when asked to continue receiving business calls while signed out You may also delete the application once you have signed out.
- Download and install the new Mobility client from the Google Play
Sign In
For some organizations, the initial launch of the application may prompt you
to select a Server/Region in Options within the Sign-In screen. Where this
procedure is in use, it is only done once during the initial login before
entering sign-in credentials.
You will only need to complete steps 1 – 3 below if this procedure is in
use. Otherwise, skip stepping 4
- Tap to open the Mobility
- Tap on Options (lower right).
- Choose Region/Server 2 if your organization’s account ID begins with.
- Choose Region/Server 1 if your organization’s account ID begins with any other numeric
- Contact your administrator to determine which server/region to select or to request assistance with username/password credentials.
- Tap Save to proceed and sign in as
- Enter your Mobility Username (BroadSoft TN) and Password
- Tap Sign In to log into the
A pop-up dialog about emergency calls and an option to update your emergency location may appear on the Sign In screen. Depending on your service provider settings, the client may provide basic or advanced sign-in for updating the physical location for emergency calls.
With basic sign-in, there are three options on the emergency call pop-up that may be displayed:
- Update location – Opens a web browser where the user can set it.
When the location is set, the user can return to the client to sign in:
- Ok – Sign-in completes and the user can use the
- Cancel – Sign-in is canceled and the user is returned in the Sign In.
With advanced sign-in, there are two options that may be displayed:
- Update location – Opens a web browser where the user can set the
Messages
When you start Mobility you will see the Messages screen. The first time you open Mobility, the screen offers a ‘You have no messages yet’ message. Recent chat messages will be displayed on this screen. The most recent communication is displayed at the top of the Messages screen so the most recent chat session is always easy to access. Simply tap entries to see the chat history for that conversation. Swipe on a conversation to view more task options.
Contacts
Your Contacts list can contain different types of contacts as follows:
- Presence-enabled contacts
- Non-presence-enabled contacts
Any contact can be marked as a favorite, it then appears in the Favorites section. Presence-enabled contacts are users with an IM or chat address. Non- presence-enabled contacts can be phone or conference numbers. The Mobile client shows contact groups created from the desktop. Contact groups cannot be created or edited from the Mobile client. Directory searches both locally (your smart device) and contacts from the company directory.
Favorites
The contact profile card displays information about a Favorite contact based
on the contact type. This includes Mobility contacts, Local Address Book
contacts, and contacts from directory search results. The user can initiate a
call or chat session directly from the Favorites screen. This includes joining
the contact’s My Room or dialing a My Room audio bridge from a directory
contact search result. If the contact has an associated email address, then
the application supports sending an email to the contact by launching the
native email client on the mobile device. Subscribed contacts that are added
to Favorites display in the Favorites list, and where enabled and supported,
are also displayed as favorites on the desk phone.
Add Favorites
Add a new presence-enable Favorite at any time by searching the Directory.
When the Profile is displayed, scroll down to Add to Favorites and click the
star icon. Favorites can also be added when viewing contacts in the call
history screen or from the contact’s profile card.
Availability
For each Favorite or subscribed contact, you can see their presence.
Similarly, your contacts can see your presence on their Favorites list.
NOTE: Availability can also be referred to as presence status, which was
the term used in previous releases of Mobility.
Availability means that your contacts are able to see if you are available, for example, “I’m available” or “I’m busy”. Mobility indicates Availability using the colored circle around the Favorite avatar. Green indicates “available”, and Orange indicates “Away”. Red indicates “Busy” (either on a call or in a meeting) Your avatar is the picture that represents you in your friends’ Favorites list and in chat screens. Clicking on Edit on the My Profile screen will present options to select an existing image, take a new one with your phone camera, or clear your avatar. You can also set a message to be displayed to other users, for example, “In a customer meeting until 1 PM” You can manually set your own availability by tapping under your avatar pic. Manually set to Available, Away, or Busy – or reset the status to Automatic. The availability update is only triggered by appointments and meetings that are either accepted by the user or made by them. Note that all- day meetings do not trigger an availability change to Busy–In Meeting
Audio and Video Calls
Dial Pad
The
Dial Pad Menu option displays a dial pad and a text field used to enter
numbers. The dial pad is one of the options used to make audio or video calls.
There are buttons below the dial pad: Call and Video call that are
configurable by the service provider. The top text field also has a delete
button that, when pressed, deletes one character at a time. The bottom pull-
down menu allows you to select how your call is presented – with your business
caller ID or as “Anonymous”. A badge notification appears on the Dial Pad when
there are messages in the voice mailbox. The voice mail icon under digit one
(1) also provides a visual notification when there are voice mail messages. A
long press on digit one (1) connects you with your voice mailbox. When there
are no voice mail messages in your voice mailbox, the icon is gray.
Make Audio or Video Calls
You can make an audio or video call using one of the following methods:
- Tap a contact from the Favorites list to open a contact card. From the contact card, choose the headset icon to make an audio call or the video icon to make a video call.
- From the search results, tap a contact to open a contact card and choose the audio or video icon or by using the long press options.
- Open the dial pad, enter a phone number, and tap the Call or Video button.
- On the Call History list, tap a call entry.
- On the Chat screen, tap the headset icon to make an audio call or the video icon to make a video call.
Answer Call
An incoming call is indicated with a ringtone. There are two options on the
incoming call screen: Accept and Decline. If you decline the call, it causes
the line to sound busy at the caller’s end and they know that you rejected the
call. If a user is in the middle of a VoIP call and receives an incoming
cellular call, the VoIP call continues while the phone is alerting. Once the
cellular call is answered, the VoIP call is put on hold.
In Call Actions
From the In Call screen, you can perform the following actions:
- End a call
- Mute the microphone / Adjust the volume
- Place a call on hold
- Escalate from audio to video call
- Open the dial pad
- Make a new call
- Transfer a call
- Make a conference
- Park a call (where enabled)
- Transfer a call to a Mobile device
- Add participants (in conference call only)
- Merge two separate calls
- Swap two separate calls
- View participants (on a conference call)
In addition, the user can use the iOS back button to leave the In Call screen and navigate through the other application screens. Returning to the In Call screen is possible through the active call toolbar in Mobility or the active call notification entry in the iOS notification center.
Missed Calls and New Messages
When you miss a call, the notification bar on the iOS device shows a note. By
tapping the missed call, you go to the History screen.
Message Waiting Indicator and Voice Mail Access
If you have pending voice mail messages, then the notification bar on the iOS
device displays an icon and the message, “You have XX pending voice mail
messages”. By tapping the voice mail notification, the application dials the
voice mail access number directly and you can listen to the voice mail
messages. Voice mail is also accessible with a long press of the dial pad “1”
key (similar to how it is on a regular mobile dial pad). If voice mail
messages are available, then the “1” key changes color. In addition, a voice
mail notification is displayed as a badge on the Call icon. The number for new
voice mails changes depending on how many are open or are new. The voice mail
icon in the notification area has an associated badge that shows the number of
new messages.
Business Line Call Back
Mobility allows you to originate a circuit-switched call using your business
line identity. This is done using the basic Call Back functionality available
with the Mobility feature. Call Back is available if you have the Mobility,
Anywhere, or Remote Office feature assigned. The application checks to see
whether one of these services is provisioned with a phone number that matches
the mobile number. If it is provisioned this way, it provides the option to
make calls using the Call Back feature.
Contact Name Lookup for Incoming Calls and Call Logs
When receiving a call, Mobility searches for the name in the following sources
and in the following order: chat contact name, Enterprise Directories, Local
Contact List, P-Identifier header (SIP), and From header (SIP). If the number
matches one of the contacts, the name is shown on the Incoming Call screen.
N-Way Calling (Conference)
The Mobility Mobile apps support network SIP-based conference calls. While on
a two-way audio or video call, you can add more participants by using the
Conference button. It opens the Address Book on the device to search for and
select the new participant. Once the conference is established, the
participants are shown on the Device’s screen. The other way to create a
conference call or to add participants to an existing conference is to make a
new second call and select the merge option.
Call Waiting
You can have one active call at any one time if you receive a new incoming
call and accept it. The existing call is put on hold and you can change
between these two calls by using the Hold and Unhold buttons.
New Call
The client supports starting a new call while in an ongoing call. The steps
are as follows:
- Establish a call with the remote party.
- Initiate a second call using the new call button.
- Select a contact then choose a number. After the new call is established, the first call is put on hold. You can swap the two calls or merge them in a conference.
Call Transfer
The client supports transferring VoIP calls to another party. Two modes of
transfer are supported:
- Attended Transfer – Establish a call with the remote party. Select a contact then choose a number. Select the call first option. If the call is successfully established, you can talk with the third party privately before completing the transfer by pressing the Complete button.
- Blind Transfer – Establish a call with the remote party. Select a contact then choose a number. Select the Transfer option and the transfer is completed.
Call Pull
Call Pull can be used in scenarios where a user has two endpoints, for
example, a VoIP desk phone and a mobile phone with Mobility. If the user has
an active call on the desk phone, this call can be transferred seamlessly to
the mobile phone via the Call Pull button. Depending on the application,
dialing settings, and service configuration, the call can be pulled as a VoIP
or circuit-switched call to the mobile phone. There is no interruption to the
voice call. Call Pull button pulls audio-only. Users can pull video calls
directly by dialing the feature access code *11 and then selecting the video
call button.
Call Park
The Call Park service allows a “parking” user to park a call against a “parked
against” extension. The “parked” user is placed on hold until a user retrieves
the parked call. If the call is not retrieved within the provisioned recall
time, then the parked call is reverted and presented to the “recall” user.
Bluetooth Support
You can control incoming and ongoing calls from a compatible Bluetooth
headset. The System Requirements section in the Mobility for Desktop and
Mobile Product guide lists the headsets that have been tested, although other
Bluetooth devices should also work. Mobility Mobile app for iOS supports mute
and volume control from the Bluetooth headset; however, answer and hang up are
supported only from the application.
Mid-Call Controls for Circuit-switched Business Calls
Mobility provides Mid-Call Control services for business circuit-switched
(Mobile) calls that use the platform.
This functionality is available for:
- Call Back circuit-switched calls initiated from the Mobility client via the native phone dialer.
- Incoming circuit-switch calls delivered to the mobile phone via Anywhere, Mobility, or Remote Office location.
Supported Mid-Call Control services are:
- Hold / Resume (for more than one call, this functionality requires Call Control to be turned ON for the location)
- Transfer
- Conference (limited to five participants)
- Swap (requires Call Control to be turned ON for the location)
- End Call
After initiating a Call Back call or after receiving a business circuit- switched call, the user can return to the main screen and launch Mobility to the foreground. At this point, the application brings a Mid-Call Control screen which can be used to manage the call.
Swipe Between Chat and Audio/Video Communication Views
Mobility provides the ability to switch between Chat and Audio/Video
communications sessions for own My Room, other users’ My Room, and two-way
chat. The ability to switch between sessions is indicated by the presence of
dots at the bottom of the screen. The user can perform a swipe to switch
between the sessions.
Seamless Call Handover for VoIP Calls
Mobility for iOS Mobile and Tablet clients supports seamless call handover for
VoIP calls between WiFi and cellular data networks. If the data connection
drops during an ongoing VoIP call, then the application tries to use anther
data connection, if available or waits for a configurable period of time, (for
example, one minute) for the data connection to be re-established. At that
point, the call is retried on the new or re-established connection. During the
transition, there is a beeping sound played to the user and an indication in
the user interface that the application is trying to reconnect the call. Note
that if a user has multiple ongoing calls, only the active calls are retrieved
after restoring the data connection, and the other calls are terminated. In
which case, the user is notified about the terminated calls. A typical use
case is when a call is started on a WiFi network in the office and the user
leaves the office while on the call. In this case, the call is transferred to
the 4G/LTE data network, if one is available. Another use case is when the
device loses data coverage for a brief period of time while the user is on a
VoIP call (for example, the user enters an elevator). In this case, the call
is recovered when the data connection is re-established, provided it is within
the Service Provider’s configurable period of time, which is typically one
minute.
Call History
Call history can be accessed from the side navigation Menu. Mobility saves a
call history for all missed calls.
On the list of calls, there are icons indicating whether a call was incoming, outgoing, or missed. The list of the call items consists of an icon showing what kind of call it was (an up arrow means incoming, a down arrow means outgoing, and RED means missed). It also shows the name, number, and Unavailable status for the caller, and below the name, it shows the number, if available. To the right, is the date of the call and the time the call was initiated. Call history makes it easy for you to redial and call back when you miss a call or when you want to dial a contact with whom you have recently spoken.
Side Navigation Menu
The Side Navigation Menu contains the following items:
- Favorites
- Groups
- Directory
- Pull Call
- Call History
- Voicemail
- Dialpad
- Settings
- Use VoIP (On/Off)
- Help
- About
- Sign Out
- Call Room
- Join Room
-
Favorites
You can tag frequently contacted people as Favorites. Your Favorites list will auto-filter to display as the default screen upon log-in for a quick and convenient view of those contacts -
Groups
The Groups feature allows you to add contacts into functional groups. Create a Group by clicking the + icon in the top right corner. Name the Group and touch “Create”. Add members to the Group by clicking the + icon and typing in a name. Touch the name and touch Done when finished. Contacts can belong to multiple Groups. -
Directory
A directory is a single source for finding contacts, either Enterprise contacts or contacts local to your device. Search the directory by first or last name. -
Pull Call
This is described in more detail in Sec 6.13 of this document. The side menu Pull Call item allows for quick and convenient access to this feature. -
Call History
This is described in more detail in Sec 7 of this document. The side menu Call History item allows for quick and convenient access to this feature. -
Voicemail
This is described in more detail in Sec 3 of this document. The side menu Voicemail item allows for quick and convenient access to this feature. -
Dial Pad
This is described in more detail in Sec 6 of this document. The side menu Dial Pad item allows for quick and convenient access to this feature. -
Settings
The Settings area is meant to address call control, Hub set-up, meeting control, and administrative functions such as password change, Troubleshooting, and Logging.
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Call Controls: The user can select and control several call control features – Do Not Disturb (on/off), Call Forwarding, Calling (method), and Call From (which controls the number presented on an outbound call)
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Administrative Functions: The items include Send Analytics along with that shown under Troubleshooting – Detailed Logging and Email Logs to Support are meant for use when Support is assisting the user in finding and fixing any issues. These items are generally left in default (off) mode unless the Service Provider instructs the user to enable or use the functions. Allow 3rd Party Keyboard is also provided here – which as is true for all mobile applications may reduce security. Additionally, if the Update Password feature is enabled, it allows the user to reset the application password. The user must know the current password to utilize this feature.
-
Use VoIP (On/Off)
The default is to leave this in the “On” position The Help screen will direct you to a series of tutorial videos meant to assist the user
-
Help
Tap Help to access User documentation for Mobility -
About
About Mobility displays the current version, the End User License Agreement, and Legal -
Sign Out
Sign Out should be used to completely exit the application. Simply closing the app does not stop it from running in the background. Closing the app will not stop incoming calls from ringing or chats from being accepted. You must Sign Out to shut the app off completely.
My Room
My Room is always available and a permanent collaboration space that you can use to chat with anyone that joins. My Room is accessible using the Join Room button on the Side Navigation Menu page. You can add more participants using the add participants icon or they can join your room from your contact card. Once participants join the chat room, they can tap on the Call button on that screen to automatically join the conference. My Room uses your permanent chat room, a permanent collaboration room, and a conference bridge (audio or video). All My Room sessions start as chats but a call can be added to the session while in progress. Others join your room by clicking your name on their Contacts list and selecting Join Room from the contact card. You can dial into other contacts My Room audio bridge from the directory contact card.
Guest Client
This Guest Client feature is specifically intended for users outside of the
company. Mobility users can invite Guest Client users to their My Room by
selecting “Copy Guest Join Link” from the options icon on the top right
corner. The copied link delivery is outside the scope of Mobility (that is,
email). Guest users can join a session with audio in the Meet app by
requesting a Call Back using the provided dial-in number and conference PIN.
They can also use group chat and sharing inside the web browser. However,
guest clients do not have the private chat possibility and they can see the
Chat History of messages that occurred after they joined the session. The My
Room owner is prompted to accept or reject Guest Client users joining My Room
sessions. A Guest Client user invitation can be revoked by selecting the
“Reset Guest Link” from the My Room menu button
Multi-Device Support
Mobility provides support for users with multiple devices. This includes several features:
- Chat invitations are sent to all devices. Before the session is accepted, messages are sent to all devices, and once answered, the chat messages go to the device that has sent a reply message.
- Retrieving one’s own presence notifications, when another client updates the user’s presence. The client updates its own status based on the information it receives from the server.
- Accepting a shared presence invitation in one client is also recognized by another client, and both clients start receiving presence updates.
- Removing a contact, Group member, or Favorite from a list in one device is recognized in another client, and the list is updated (that is, the contact is removed) in the other client as well.
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