POLY ROVE 30 Wireless Dect IP Phone Solution User Guide

ROVE 30 Wireless Dect IP Phone Solution
User Guide

The following figure displays the hardware features on the Rove 30 wireless business media phone. The table lists each numbered feature shown in this figure.

ROVE SERIES WIRELESS HANDSET HARDWARE FEATURE DESCRIPTIONS

1. Call key — Place a call, answer a call, or view recent calls.
2. Navigation keys/Select key — Scrolls through information or options displayed on the phone’s screen. Selects a field of displayed data.
3. Speakerphone key — Place or answer a call using the wireless handset speakerphone, and switch between the speakerphone and the earpiece during a call.
4. Mute key — Mute or unmute the microphone during and active call.
5. Volume keys — Adjusts the volume of the handset, headset, speaker and ringer.
6. Headset port — Connect a headset to the phone.
7. Multi function soft key.
8. Menu key — Used to get to Transfer and Hold Fuctions while in a call.
9. End Key — Hang up or call or cancel the handset software update. Press and hold to power the handset on or off.
10. Programable Park Keys — If lit in Green or Red, park keys are programmed on phone.

VOICEMAIL

Voicemail Setup

• To set up Voicemail, press and hold the number 1 on keypad or Dial *98
• Contact EPB for your temporary PIN number.
• Follow the prompts to change your PIN and set up your greetings.

Checking Voicemail

• Message light will flash Green if you have a Voicemail, and the number of messages will show up.
• To check Voicemail, Press and hold the number 1 on keypad or Dial *98 and enter the pin.

CALL FORWARDING

• Dial *72 plus the 10-digit forwarding number and listen for beeps. This will only forward calls that call the cordless direct.
• To remove forwarding Dial *73 and listen for beeps. This will remove forwarding from the number associated with the cordless phone.

TRANSFERRING A CALL

Screened Transfer

• While on a call press the Menu key.
• Press Transfer and select a contact or dial number and press Call.
• When you’re ready to complete the call press the Center key under the screen to complete the Transfer.
• If the caller cannot take the call, Press the End Call button.
• Press Play in the center under the screen.

Blind Transfer

• While in a call Press the Menu key.
• Press Blind Transfer and select a contact or dial a number and press Transfer to complete.

SET UP A 3-WAY CONFERENCE CALL

• While in a call press the Menu key.
• Press Conference and select a contact or dial number and press Call.
• When you are ready to join all the calls together, press the Center key under screen.
• To end the Conference Call, press the End key on phone. This will end the Conference call for all parties.

CALL HOLDS

• While on a call, Press the Center button under the screen that looks like a pause button, or press the Menu key and select Hold.
• To pick up a call on hold Press the Center button under the screen that looks like a play button, or press the Menu key and press Resume.

USING CALL PARK

• While on a call, Press the L1 or L2 button above the number 1 and 2 button on the phone.
• The button should be green if no one is on that park key. The key will be red if there is a call on park.
• To retrieve a call from park, Press L1 or L2 depending on which park the caller is on, and press a second time to retrieve call.

MUTE CALL

• The Mute button on the left side of the phone will show a microphone with a line through it on the screen.
• Press the Mute button on the side of the phone again to Unmute the phone.

CHECK CALL HISTORY

• Press the Calls button on the right side of the screen to view call history.
• Use the navigation keys to arrow over to the right to view Received calls, Dialed calls and Missed calls.
• Press the button under the three dots on the screen for options to View Details, Save As Contact, etc.
• Press the button under the word Back to Return to the idle screen.

For more information, visit epb.com/customer-support/business- support
or call 423-648-1500, option 2
08/22

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