EnGenius ECW270 Cloud Managed Wi-Fi 6 4 x 4 Outdoor Access Point User Guide

EnGenius ECW270 Cloud Managed Wi-Fi 6 4 x 4 Outdoor Access Point

Introduction

This Quick Start Guide is designed to guide you through the installation of the Cloud6 4×4 Outdoor Access Point, model ECW270, including hardware mounting and configuration.

Cloud6 4×4 Outdoor
Cloud Managed Wi-Fi 6 4 x 4 Outdoor Access Point

Model: ECW270

• Wi-Fi 6 technology for high-performance Wi-Fi in high-density, multi-device environments.
• Four spatial streams support up to 2,400 Mbps (5GHz) & 1,200 Mbps (2.4GHz).
• Four (4) (4×4) detachable 2.4GHZ/5d8i and 5GHz/7dBi high-gain, N-type Omni-Directional antennas.

Package Contents

System Requirements

The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that you’ve downloaded the right app and used the supported browser.

Mobile App:
EnGenius Cloud To-Go (iOS/ Android supported)

Download the Cloud To-Go mobile app here

Web Browser:

• Google Chrome (57.0.2987.110 and later)
• Microsoft Edge (80.0.361.103 and later)
• Mozilla Firefox (52.0 and later)

Network Requirements

Before you get started, please make sure your network environment is DHCP- enabled. EnGenius Cloud Access Points (ECW series) are default assigned an IP address dynamically by the DHCP server.

If you encounter issues with IP address assignment, you may want to change your IP assignment from “DHCP mode” to “Static IP”. Please check the “User Manual: Login to Local Access Page” for more details.

Hardware Overview

Ports

Reset by EnGenius PoE Adapter:

Reset to default:
Press and hold the reset button on the PoE adaptor for over 10 seconds, and the LED(PWR) will start Fast Flashing (0.2 sec). Then, the device will be reset to factory default settings.

LEDs

ECW270 has five LED indicators, PWR/ LAN1/ LAN2/ 2.4GHz/ 5GHz.

Hardware Mounting

The access point can be mounted on the Wall and Pole, please perform the steps for the appropriate installation:

Wall Mount

1. Determine where the Access Point is to be placed and mark the location on the surface for the four mounting holes using the Wall Mounting Plate.
2. Drill four 8mm diagrams and 37mm depth holes in the markings and hammer the Bolts into the openings.
3. Place the lock and flat Washer on the round head Screws and drive the Screws to attach Wall Mounting Plate to the back of the Access Point.
4. Attach the device onto the wall by tightening the Bolt’s flat Washers and Nuts to secure the Wall Mounting Plate to the mounting surface.

Pole Mount

1. Place the lock and flat Washer on the cap Screws and drive the Screws to attach the Wall Mounting Plate to the back of the Access Point.
2. Determine which placement to be assembled. Drive the four-round head Screws to attach the Pole Mounting Plate to the mounting base.
3. Thread the open end of the Pole Strap through the two tabs on the Pole Mounting Plate.
4. Determine where the Access Point is to be fastened. Lock and tighten the Pole Strap to secure the Pole Mounting Plate to the pole.

Configure with EnGenius Cloud

Step 1: Register Device and Assign to Network
You can register the device either by the Cloud To-Go mobile app or the EnGenius Cloud platform.

Cloud To-Go Mobile App

1. Open and log in to the EnGenius Cloud To-Go mobile app.
2. Scan the QR code on the back of the device via the app.
3. If the camera successfully scans a QR code, the app will display the device Information. You could tap “Register” to complete the Registration.
4. Registered devices will be shown on the lnventory&License page. Slide left the device and click “Add to Network” add the device to your personalized Network.
   Network: Management domain shared same configurations within EnGenius Cloud.

EnGenius Cloud Platform

1. Log in to the EnGenius Cloud Platform: https://cloud.engenius.ai/.
2. Go to the home > lnventory&License page and click “Register Device”.
3. Enter the Serial Number of the device(s) for device registration. Please refer to “User Manual-Registering Devices to Organization”.
4. Select the registered device and click “Assign to Network” to add the device to your personalized Network.
   Network: Management domain shared same configurations within EnGenius Cloud.

Step 2: Power On Device
The EnGenius Cloud AP devices can be powered by any of the following:

• EnGenius Cloud PoE Switch or 802.3at PoE+/802.3bt PoE++ compliant Switch
• EnGenius PoE Adapter (EPA5012GP/EPA5060HBT)
  • Do not use both power sources at the same time.

Connecting to a PoE Switch
Connect the Ethernet cable from the EnGenius Cloud AP directly to the PoE port of the PoE switch.

Powered with a PoE Adapter

• Connect one end of the Ethernet cable to the LAN (PoE) port of EnGenius AP and the other end to the PoE port on the PoE Adapter.
• Connect the power cord with the PoE Adapter and plug the other end into an electrical outlet.
• Connect the second Ethernet cable to the LAN port of the PoE Adapter and the other end to the Ethernet port on the computer.
  • EnGenius EPA5012GP for the power source of ECW270 only (without PSE out support).
  • EnGenius EPA5060HBT for the power source of ECW270 and PSE out.
  • Please ensure to use cat5/cat5e UTP/STP RJ45 Ethernet cables.

Step 3: Connect to the EnGenius Cloud
Once the device is powered on and ready to connect to the Internet, the LED indicator will stay Solid On, which means the device is now connected to the EnGenius Cloud Platform. It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.

When the Access Point is connected to the En Genius Cloud Platform for the first time, it will automatically check the latest firmware version available. If the firmware upgrade is required, it might take 8-10 minutes to complete the process. The LED indicator will be Flashing (0.5 sec) till the process is finished.

Step 4: Manage with the EnGenius Cloud
Log in to the EnGenius Cloud platform to configure detailed settings. For more information, please refer to the User Manual.

Troubleshooting

If your AP cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.

To troubleshoot the connection issue, you may log in to the Device Local Access page:

1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: “EnMGMTxxxx” (xxxx is the last four digits of MAC – MAC would be found on the back of the device) and connect to it.
2. Under your web browser, enter the URL: http://EnGenius.local or http:/1192.168.1.1 to access the device’s user interface.
3. You can review the device status after logging into the AP with the default admin account/password (admin/admin).
4. Check the information on Network Connectivity and take action if necessary.

Change IP Assignment Settings
By default, the EnGenius Cloud Access Point (ECW series) is assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, gateway, proxy, and management VLAN. If the issue still exists, you may change your IP assignment from “DHCP mode” to “Static IP” via the following procedure.

1. Go to the Local Setting section.
2. Change 1Pv4 settings to “Use Static IP”.
3. Configure the IP address, gateway, subnet mask, and proxy settings.
4. Reconnect this device to the LAN network and try again.

For more details, please refer to the “User Manual-Troubleshooting ECW AP”.

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