marantec Synergy RDD Garage Door Openers Installation Guide

marantec Synergy RDD Garage Door Openers

Product Information

Specifications

• Product Name: Synergy RDD
• Model Number: PN:193117 Rev:01-02-24
• Installation: Requires a qualified door operator professional and licensed electricians for electrical work
• Safety: Contains chemicals known to the State of California to cause harm

Product Usage Instructions

Installation
Installation of the Synergy RDD must be performed by a qualified  door operator professional. Electrical work should only be done by licensed electricians.

RDD Basic Programming

Follow these steps for basic programming of the Synergy RDD:

1. Begin with the door in the closed position.
2. Press and hold the (P) button for at least 11 seconds to enter advanced programming mode.

Advanced Programming Process
To perform advanced programming, follow these steps:

Fine Limit Adjustments
Instructions for fine-tuning limit adjustments.

Force Adjustments
Guidelines for adjusting the force settings of the Synergy RDD..

FAQ
Q: How can I reset the Synergy RDD to factory settings?
A: To reset back to original factory settings, select Parameter Setting 2 in Level 1 Menu 8.

Synergy RDD

QUICK INSTALL AND TROUBLESHOOTING GUIDE

• Warning: Refer to manual for all warnings and install instructions.
• This guide is not intended to replace the manual. This is to serve as a reminder for those already familiar with the instillation of this product.
• Warning: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
• For more information go to P65Warnings.ca.gov.

Installation

WARNING
Danger of electric shock Before any wiring work begin, make sure that the operator and all wiring is disconnected from the power supply. During wiring make sure all wires remain disconnected from the power supply at all times.

Instructions for Installation

Installation can only be performed by a qualified door operator professional. Electrical work must be performed by qualified and licensed electricians.

• Install the torque bracket on either side of the operator using the 4 washers and bolts included in hardware bag. Spacers will need to be installed under the torque bracket on the RDD 25 only to keep it off the gearbox for adjustment.
• (Please note the torque bracket can be installed on either the inside or outside of the Synergy RDD. In most cases, mounting it on the outside gives more room.)
• For solid shaft installation: Slide on the collar with the single set screw provided. For hollow shaft installation:The following step can be skipped.
• Slide the drive onto the shaft leaving a minimum of 1/2″ exposed on each end. For solid shafts install, line up the key-way on the shaft and gearbox and insert the correct size key completely into the gearbox. For hollow shaft install, slide the key along the shaft and through the key-way of the gearbox leaving at least 1/2″ of key exposed on each side.
• Adjust the operator so it is straight up and down and move the torque bracket so it is sitting flush against your mounting surface. Tighten the mounting bolts and attach the torque bracket to the mounting surface. (You may need to use the manual disconnect to move the operator once the key is in.)
• Slide the collar with multiple set screws on the end of the shaft. For hollow shaft install: Place the key-way on the collar over the exposed flat key and against the gear box. Tighten all set screws. This will tie the key and shaft into the gearbox.
• For solid shaft installs: This will serve to keep the key from moving out of the gearbox. Tighten the inside and outside collar against the gearbox.
• Please note: Wall control and transmitters are preprogrammed for you out of the box. If you need to reprogram, reset, or remove these or any additional wireless accessories, please see the full manual for directions.

RDD Basic Programming

1. Step 1
   • Begin with door in closed position.
   • Press and hold (P) button until the LCD screen displays the number 5.
   • Release (P) button.
   • LCD screen shows blinking icon of an open door on the right.
   • Press and hold the (+) button until the door reaches the desired open position.
   • Press the (P) button.
   • LCD screen shows blinking icon of a closed door on the left.
   • Press and hold the (-) button until the door reaches the desired closed position.
   • Press the (P) button.
   • LCD screen shows a blinking icon of a radio signal.
   • Your transmitters have come preprogrammed to the operator. If at any point you factory reset the operator, this is where the transmitter is taught. (Please see full manual for transmitter programming instructions.)
   • Press (P) to skip this step or to save your transmitter if reprogramming.
   • The RDD exits the programming mode, and the LCD screen indicates the normal standby mode with the word “ON”.
2. Step 2
   Cycle opener three times.
   In order to store the programmed settings, and learn the force required to move the door, the RDD opener must be cycled three complete times. One complete cycle is considered an open and close.
   Basic programming is complete

 Advanced Programming Process

• Begin with door in closed position
• To begin advanced programming, press and hold the (P) button  for at least 11 seconds. A display of numbers 1-10 appears in an arch across the screen. Number 1 and 2 will have a line above it. This indicates Level 1 and 2
• Using the (+) and/or (-) buttons, select the desired level. (The example shown is Level 2)
• When the desired Level setting is selected, press the (P) button to save the level setting and enter the Menu selection mode. The number 1 will now be underlined.
• Using the (+) and/or (-) buttons, select the desired Menu. (The example shown is Menu 3)
• When the desired Menu setting is selected, press the (P) button to save the Menu setting and enter the Set Parameter mode.
• Using the (+) and/or (-) buttons, select the desired Parameter Settings.
• Press the (P) button. The control changes to the level display.
• To end advanced programming mode, press and hold the (P) button  for a minimum of 5 seconds. All changed parameters are now saved. Drive is now in operating mode.

NOTE: Always Complete 3 Cycles After Implementing Advance Programing Changes.

Fine Limit Adjustments

Fine Adjustment on Open Limit – Level 1 Menu 9

• Press and hold (P) button for 11 seconds. A display of numbers 1-10 appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (-) button once until 1 has a line above them. (Level 1)
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button as many times necessary until 1-9 have a line underneath them. (Menu 9)
• Press the (P) button once.
• Use the (+) or (-) to change the value shown in the middle of the screen. Increasing the value will drive the door more into the up position. Decreasing the value will drive the door more into the center position.
• Exit cycle counter by holding the (P) button for 5 seconds.

Fine Adjustment on Close Limit – Level 1 Menu 10

• Press and hold (P) button for 11 seconds. A display of numbers 1-10 appears on the screen.
• The numbers 1 and 2 will have a line above it.
• Press the (-) button once until 1 has a line above them. (Level 1)
• Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
• Press the (+) button as many times necessary until 1-0 have a line underneath them. (Menu 10)
• Press the (P) button once.
• Use the (+) or (-) to change the value shown in the middle of the screen. decreasing the value will drive the door more into the down position. increasing the value will drive the door more into the center position.
• Exit cycle counter by holding the (P) button for 5 seconds.
• Run the RDD three complete cycles.

Force Adjustments

1. Open Force – Level 2 Menu 1
   • Press and hold (P) button for 11 seconds. A display of numbers 1-10 appears on the screen.
   • The numbers 1 and 2 will have a line above it.
   • Press the (P) button once. The number 1 will have a line under it. (Menu 1)
   • Press the (P) button once.
   • The large blinking number in the middle of the screen is the force setting.
   • Use the (+) to increase the open force (Max 16) or use the (-) button to decrease the open force.
   • Exit programming by holding the (P) button for 5 seconds. Cycle two complete times.
2. Close Force – Level 2 Menu 2
   • Press and hold (P) button for 11 seconds. A display of numbers 1-10 appears on the screen.
   • The numbers 1 and 2 will have a line above it.
   • Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
   • Press the (+) button one time until 1-2 are underlined. (Menu 2)
   • Press the (P) button once.
   • The large blinking number in the middle of the screen is the speed setting.
   • Use the (+) to increase the close force (Max 16) or use the (-) button to decrease the close force.
   • Exit programming by holding the (P) button for 5 seconds. Cycle two complete times.
   • Run the RDD three complete cycles.

Sensitivity Adjustments

1. Open Sensitivity – Level 2 Menu 3
   • Press and hold (P) button for 11 seconds. A display of numbers 1-10 appears on the screen.
   • The numbers 1 and 2 will have a line above it.
   • Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
   • Press the (+) button two times until 1-3 are underlined. (Menu 3)
   • Press the (P) button once.
   • The blinking number in the center of the screen is the sensitivity setting.
   • Use the (+) to increase the setting making the opener less sensitive.
   • Use the (-) to decrease the setting making the opener more sensitive.
   • Exit programming by holding the (P) button for 5 seconds. Cycle two complete times.
2. Close Sensitivity – Level 2 Menu 4
   • Press and hold (P) button for 11 seconds. A display of numbers 1-10 appears on the screen.
   • The numbers 1 and 2 will have a line above it.
   • Press the (P) P button once. The number 1 will have a line under it. (Menu 1)
   • Press the (+) button three times until 1-4 are underlined. (Menu 4)
   • Press the (P) button once.
   • The blinking number in the center of the screen is the sensitivity setting.
   • Use the (+) to increase the setting making the opener less sensitive.
   • Use the (-) to decrease the setting making the opener more sensitive.
   • Exit programming by holding the (P) button for 5 seconds. Cycle two complete times.
   • Run the RDD three complete cycles.

RDD Hard Reset & Programming Instructions –  Level 1 Menu 8

1. Step 1
   • Manually disengage operator, move the door halfway into the opening by hand, and re-engage operator.
   • Press and hold (P) button for 12 seconds. Display of numbers 1-10 appears across the screen.
   • Numbers 1 and 2 will have a line above it. (Level 2)
   • Press the (-) once till the line is above 1.
   • Press the (P) button. 1 will be underlined. Number 8 appears in center of  the screen. (Menu 1)
   • Press and release the (+) button as many times until 12345678 are underlined. (Menu 8)
   • Press the (P) button. The ‘1’ will be blinking in the middle of the screen.
   • Change the setting from ‘1’ to ‘2’ by pressing the (+) button once. 2 will appear on the screen.
   • Press the (P) button once. The screen will begin counting down from 24 to 0.
   • Following the countdown, the green light on control board will briefly flash off and on.
   • RDD is back to factory settings and is now automatically in programming mode.
2. Step 2
   • Press and hold the (+) button until the door reaches the desired open position.
   • Press the (P) button.
   • Press and hold the (-) button until the door reaches the desired closed position.
   • Press the (P) button.
   • If a receiver is installed, press the transmitter button to activate with receiver, then press (P) button.
   • If no receiver, press the (P) button to skip this step.
3. Step 3
   • In order to store the programmed settings and learn the force required to move the door, the RDD opener must be cycled three complete times. One complete cycle is considered an open and close.
   • Programming is complete.

SELECT ONE of the following parameter settings

Parameter| Purpose|
1| No Reset|
2| Reset back to original Factory Settings|
3| Removes all programmed radio Transmitters|
4| Resets Any programmed timer to close|
5| Resets expanded drive functions (Menus 2,3,5 and 7)|
6| Reset of Safety Elements (Code 43, 5)|
7| Reset of MS BUS (Error code 36)|
8| Reset of end positions (limits) only|

RDD Error Codes

Check door and remove obstacle. If no safety edge is connected at XP74, make sure the 8.2K resistor is inserted in the terminal.
Code 7| No activity or buttons pressed for 120 seconds while in programming mode.| Restart and complete the programming process.
Code 9| Limit position sensor is unable to reach the programmed end position.| Check door for balance and running easily by hand. Check or increase open and closing force (Level 2, Menu 1 and 2).
Code 10| Door moving to sluggish or jammed.| Running easily by hand. Increase open and/or closing force (Level 2, Menu 1 and 2).
Code 11| Run time limit/excess travel.| Make sure the end positions are set correctly. Reset end positions (Level 1 Menu 8 Parameter 8).
Code 13| Test of safety edge failed or closing edge programming turned on without safety edge connected.| Test safety edge. Deactivate or connect safety edge.
Code 14| Number of cycles required to store force after setting end positions not met.| Run 3 full cycles if possible. If not, reset end position (Level 1 Menu 8 Parameter 8) and run three full cycles.
Code 15| Photo eye or pulsed safety device interrupted or defective.| Remove obstacle, check wiring and alignment.
Code 16| The current sensor for monitoring motor overload is defective.| Hard reset the operator (Level 1 Menu 8 Parameter 2). If problem persists, replace operator.
Code 26| Input voltage error.| Check external power supply.
Code 28| Door movement too irregular.| Check door for obstruction, proper balance and manual operation. Increase open or close sensitivity (Level 2 Menu 3 and 4).
Code 30| MS-BUS Error. (Bad signal from Command 108).| Perform BUS module reset (Level1 Menu 8 Parameter 7).
Code 33| Thermal overload protection triggered.| Make sure door is balanced and running easily by hand. Unplug power supply and allow operator to cool down.
---|---|---
Code 35| Control board issue.| Perform factory reset (Level1 Menu 8 Parameter 2). If problem persists, replace control board.
Code 36| Connection terminals for stop button interrupted or chain hoist safety switch wired incorrectly.| Check 3 button and wiring at XB50. Reset Bus module (Level1 Menu 8 Parameter 7)
Code 39| Limit position sensor (Encoder) defective.| Hard reset operator (Level 1 Menu 8 Parameter 2). If problem persists, Replace limit position sensor.
Code 40| Limit positions improperly or previously set.| Run door towards halfway position manually and reset end positions (Level1 Menu 8 Parameter 8).
Code 41| Limit position sensor speed error.| Check to see that door is balanced and running smoothly. Check operational speeds (Level 6).
Code 43| Cable protection triggered.| Check to make sure cables are set correctly. Reset safety elements in advanced settings (Level1 Menu 8 Parameter 6).
Code 44| 8K2 hold circuit or connection terminals for the door hold circuit interrupted.| Check wires at WT and STOP on XP74. If nothing is wired, replace 8K2 resistor in WT and STOP.
Code 48| Setting on the close door position detective.| Make sure door is balanced and running easily by hand. Adjust the close limit with fine limit adjustment (Level 1 Menu 10).

Emergency Release Information

Emergency Release

• To release door, with your garage door in the closed position, disengage by pulling on the red emergency release handle. This will be on the right of the RDD-25 and on the Left of the RDD-45 while looking at the operator.
• To re-engage, pull on the green handle and move the door until the gearbox re-engages.

WARNING
If you have to disengage with the garage door open, it is very important that you stay clear of the garage door path. DEATH, SERIOUS INJURY, OR DAMAGE TO PROPERTY COULD RESULT if garage door falls (either rapidly or unexpectedly) due to weak or broken springs.

Marantec America Corporation 5705 Centerpoint Court Gurnee, Illinois 60031
Tel: 1-888-622-2489
marantecamerica.com

References

• P65Warnings.ca.gov

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