NINJA SL451 DoubleStack XL Smart 2 Basket Air Fryer User Guide

September 22, 2024
Ninja

NINJA SL451 DoubleStack XL Smart 2 Basket Air Frye

Specifications

  • Voltage: 120V~ 60Hz
  • Watts: 1690W

Product Information

The DOUBLESTACK XL SMART 2-BASKET AIR FRYER is a versatile kitchen appliance designed for indoor household use. It features innovative technology to provide efficient and convenient cooking options.

Product Usage Instructions

Safety Instructions
Before using the air fryer, carefully read and understand all safety instructions provided in the user manual to prevent any accidents or hazards.

Frequently Asked Questions (FAQ)
Q: Where can I find the model and serial numbers of the air fryer?
A: You can find the model and serial numbers on the QR code label on the back of the unit by the power cord.

IMPORTANT SAFET

Y INSTRUCTIONS

INDOOR HOUSEHOLD USE ONLY. READ ALL INSTRUCTIONS BEFORE USE

  • Read and review instructions to understand operation and use of product.
  • Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the warning included with this symbol is ignored.
  • Avoid contact with hot surface. Always use hand protection to avoid burns.
  • For indoor and household use only

WARNING
Failure to follow these instructions could result in electric shock, fire or burn hazard which could cause property damage, personal injury, or death. When using electrical appliances, basic safety precautions should always be followed, including the following:

  1. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

  2. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children.

  3. Children should not play with the appliance.

  4. DO NOT place or store anything on top of product when in use.

  5. To prevent fire, DO NOT place appliance on or near a gas or electric hob, or in a heated oven.

  6. NEVER use electrical socket below counter.

  7. NEVER connect this appliance to an external timer switch or separate remote-control system.

  8. DO NOT use an extension cord. A short power-supply cord is used to reduce the risk of children less than 8 years grabbing the cord or becoming entangled and to reduce the risk of people tripping over a longer cord.

  9. To protect against electrical shock DO NOT immerse cord, plugs, or main unit housing in water or other liquid. Cook only in the basket provided.

  10. Regularly inspect the appliance and power cord. DO NOT use the appliance if there is damage to the power cord or  plug. If the appliance malfunctions or has been damaged in any way, immediately stop use and call Customer Service.

  11. ALWAYS ensure the appliance is properly assembled before use.

  12. DO NOT cover the air intake vent or air outlet while unit is operating. Doing so will prevent even cooking and may damage the unit or cause it to overheat.

  13. Before placing removable basket into the main unit, ensure basket and unit are clean and dry by wiping with a soft cloth.

  14. This appliance is for household use only. DO NOT use this appliance for anything other than its intended use. DO NOT use in moving vehicles or boats. DO NOT use outdoors. Misuse may cause injury.

  15. Intended for worktop use only. Ensure the surface is level, clean and dry. DO NOT move the appliance when in use.

  16. DO NOT place the appliance near the edge of a worktop during operation.

  17. DO NOT use accessory attachments not recommended or sold by SharkNinja. Do not place accessories in a microwave,m toaster oven, convection oven, or conventional oven or on a ceramic cooktop, electric coil, gas burner range or outdoor grill. The use of accessory attachments not recommended by SharkNinja may cause fire, electric shock or injuries.

  18. ALWAYS ensure basket is properly closed before operating.

  19. DO NOT use the appliance without the removable basket installed.

  20. DO NOT use this appliance for deep-frying.

  21. Prevent food contact with heating elements. DO NOT overfill when cooking. Overfilling may cause personal injury or property damage or affect the safe use of the appliance.

  22. Socket voltages can vary, affecting the performance of your product. To prevent possible illness, use a thermometer to check that your food is cooked to the temperatures recommended.

  23. Should the unit emit black smoke, unplug immediately. Wait for smoking to stop before removing any cooking accessories.

  24. DO NOT touch hot surfaces. Appliance surfaces are hot during and after operation. To prevent burns or personal injury,
    ALWAYS use protective hot pads or insulated oven mitts and use available handles.

  25. Extreme caution must be used when the appliance contains hot food. Improper use may result in personal injury.

  26. Spilled food can cause serious burns. Keep appliance and cord away from children. DO NOT let cord hang over edges of tables or counters or touch hot surfaces.

  27. The basket and crisper plate become extremely hot during the cooking process. Avoid physical contact while removing the basket or plate from the appliance. ALWAYS place basket or plate on a heat-resistant surface after removing. DO
    NOT touch accessories during or immediately after cooking.

  28. Cleaning and user maintenance should not be carried out by children.

  29. To disconnect, turn off any control to OFF, then unplug from socket when not in use and before cleaning. Allow to cool before cleaning, disassembly, putting in or taking off parts and storage.

  30. DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating the risk of electric shock.

  31. Please refer to the Cleaning & Maintenance section for regular maintenance of the appliance.

  32. DO NOT place any of the following materials in the unit: paper, cardboard, plastic, roasting bags and the like. They may cause fire.

  33. Extreme caution should be exercised when using containers constructed of any materials other than metal or glass.

  34. This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.

PARTS

GETTING TO KNOW YOUR AIR FRYER

FUNCTION BUTTONS

  • AIR FRY: Use this function to give your food crispiness and crunch with little to no oil
  • AIR BROIL: Add the crispy finishing touch to meals, or melt toppings to create the perfect finish.
  • BAKE: Create decadent baked treats and desserts.
  • ROAST: Use the unit as an oven for tender meats and more.
  • REHEAT: Revive leftovers by gently warming them, leaving you with crispy results.
  • DEHYDRATE: Dehydrate meats, fruits and vegetables for healthy snacks.
  • Power button: The button turns the unit on and also shuts it off and stops all cook functions.

OPERATING BUTTONS

  1. Control the output for the  basket on the top (Zone 1)
  2. Control the output for  the basket on the bottom (Zone 2).
  • SMART FINISH button: Automatically syncs the cook times to ensure both Zones finish at the same time, even if they have different cook times.
  • PROBE button: Use to select Small Preset, Large Preset, or Manual when using the Smart Thermometer.
  • MATCH COOK button: Automatically matches Zone 2 settings to those of Zone 1 to cook a larger amount of the same food or cook different foods using the same function, temperature, and time.
  • START/PAUSE button: Use the arrows to select desired function. Start cooking by pressing the START/PAUSE button.

MODES

  • HOLD Mode: HOLD will appear on the unit while in SMART FINISH mode. One Zone will be cooking, while the other Zone will be holding until the times sync together.
  • STANDBY Mode: After  10 minutes with no interaction with the control panel, the unit will enter standby mode.

BEFORE FIRST USE

  1. Remove and discard any packaging material, promotional labels and tape from the unit.
  2. Remove all accessories from the package and read this manual carefully. Please pay  particular attention to operational instructions, warnings and important safeguards to avoid any injury or property damage.
  3. Wash the baskets and crisper plates in hot, soapy water, then rinse and dry thoroughly. The baskets and crisper plates are the ONLY dishwasher-safe parts. However, to extend their life, we recommend hand-washing them. NEVER clean the main unit in the dishwasher.

COOKING IN YOUR AIR FRYER

REFERENCE QUICK START GUIDE FOR RECIPES AND COOKING CHARTS
ENDING COOK TIME IN A SINGLE ZONE (WHILE USING BOTH ZONES)

  1. Select the zone you would like to stop cooking in.
  2. Press the TIME button and use the down arrow to bring time down to zero.
  3. After 3 seconds, END will appear on the display. Cooking will continue in the other zone.

NOTE: In SMART FINISH® mode, we recommend pressing the START/PAUSE button to pause both zones. Pausing only one zone will impact a synchronized finish time.

PAUSING COOK TIME IN A SINGLE ZONE

  1. Select the zone you want to pause.
  2. Press the START/PAUSE button to pause cooking. 3 To resume cooking, press the START/PAUSE button.

USING THE NINJA® SMART THERMOMETER

Before plugging thermometer into the unit, make sure the jack is free of any residue, knots or kinks and the cord is free of knots.
NOTE: The Smart Thermometer is only available for use in Zone 2.

  1. Remove the thermometer storage compartment located behind the control panel. Then unwind the cord from the compartment to remove the thermometer. Remove Zone 2 basket (before plugging in the thermometer).

  2. Insert the thermometer in protein using the guide on the following page to ensure the thermometer is placed correctly.

  3. Plug the thermometer into jack (located just above Zone 2). Push firmly on the plug until it cannot go into the jack any further, and then insert the basket. You should hear and feel a click when the thermometer is inserted fully. Place the storage compartment back onto the side of the unit.
    NOTE: The excess probe wire can be left in the basket.

  4. Once the thermometer is plugged into the jack,  select Zone 2 and then desired cook function. If desired, press the TEMP button and use the arrows to adjust cook temperature.

  5. Use the PROBE button to select either Small or Large preset, depending on size of protein (see your Quick Start Guide for guidance). Press PROTEIN and use the arrows to select your desired protein. Press DONENESS and use the arrows to set the internal doneness of the protein. If using the Manual button, use the recommended internal cook temperatures below.

NOTE: Reference USDA guidelines for food safe temperature recommendations.
NOTE: Set doneness for BEEF are lower than normal recommendations, as unit will carryover cook 10–15°F.

  1. here is no preheat needed. Once you have made your selections, press the start/pause button to begin cooking. The screen will display the current thermometer temperature as well as the target temperature.
  2. The unit will automatically stop when desired sameness is achiever 8 Transfer the protein to a olate to rest. Thermometer does not need to still be inserted. The protein will continue to carry-over cook tol your set doneness, which will take about 3-5 minutes. This is an important step, as not resting could lead to results looking “less” cooked. Carry-over cook times can vary based on size of protein, cut of protein, and type of protein.
    NOTE: The thermometer will be HOT. Use either oven mitts or tongs to take the thermometer out of the protein.

*Using Smart Finish with the Smart Thermometer:**

  1. Press Zone 2 and select desired cook function. Use the PROBE button to select either the Small| or Large preset, depending on size of protein (see your Quick Start Guide for guidance). Press PROTEIN and use the arrows to select your desired protein. Press DONENESS and use the arrows to set the internal doneness of the protein.
  2. Press Zone 1 and select desired cook function. Set time and temperature and select Smart. Finish. Press the START/PAUSE button to begin cooking.

NOTE: During the initial cooking phase, the zone with the shorter cook time will display
HOLD. The display will then transition to showing the probe’s current and target temperature in Zone 2 and progress bars in Zone 1.

Using Match Cook’ with the Smart Thermometer

  1. Press Zone 2 and select desired cook function. Press the TEMP button and use the arrows to select desired cook temperature. Use the PROBE button to select Small Preset or Large Preset, depending the size of the protein (see your Quick Start Guide for guidance).| If using the Manual button, use the recommended internal cook temperatures on the previous page. – Press PROTEIN and use the arrows to select your desired protein. Press DONENESS and use the arrows to set the internal doneness of the protein.
  2. Select MATCH COOK, then press the START/PAUSE button to begin cooking.

HOW TO CORRECTLY INSERT THE THERMOMETER

NOTE: DO NOT use the thermometer with frozen protein or for cuts of meat thinner than 1 inch.
IMPORTANT: Reference Quick Start Guide for preset cooking chart when using Smart Finish® and Match Cook® with the Smart Thermometer.

COOKING WITH DOUBLESTACK™ TECHNOLOGY
DoubleStack Technology utilizes two cooking zones to increase versatility. The Match Cook® feature ensures that, regardless of different cook settings, both zones will finish cooking at the same time. For detailed instructions on using each function, see pages 8–11.

SMART FINISH®
To finish cooking at the same time  when foods have different cook times, temperatures, and/or functions:

  1. Insert crisper plates in baskets, place  ingredients in baskets, then insert baskets in unit.

  2. The unit will default to Zone 1. Use the arrows to select the desired cook function. Press the TEMP button, then use the arrows to set the temperature. Press the TIME button, then use the arrows to set the time.

  3. Select Zone 2, then use the arrows to select the desired cook function. Press the TEMP button, then use the arrows to set the temperature. Press the TIME button, then use the arrows to set the time. NOTE: You can select a different function for Zone 2.

  4. Press SMART FINISH, then press START/ PAUSE to begin cooking in the zone with the longest time. The other zone will display HOLD. The unit will beep and activate the second zone when both zones have the same cook time remaining.
    NOTE: If you decide the food in one of the zones is finished cooking before the time reaches zero, you can stop cooking in that zone. Select that zone, then press START/PAUSE. See page 4 for further instructions.

  5. When cooking is complete, the unit will beep and COOL will appear on the display for 60 seconds.

  6. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

MATCH COOK®
To cook a larger amount of the same food, or cook different foods using the same function, temperature, and time:

  1. Insert crisper plates in baskets, place ingredients in baskets, then insert baskets in unit.

  2. The unit will default to Zone 1. Use the arrows to select the desired cook function. Press the TEMP button, then use the arrows to set the temperature. Press the TIME button, then use the arrows to set the time.

  3. Press the MATCH COOK button to copy Zone 1’s settings to Zone 2. Press START/PAUSE to begin cooking in both zones.

  4. When cooking is complete, the unit will beep and COOL will appear on the display for 60 seconds.

  5. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils.

DO NOT place baskets on top of unit.
Starting both zones at the same time, but ending at different times:

  1. Insert crisper plates in baskets, place ingredients in baskets, then insert baskets in unit.

  2. 2 The unit will default to Zone 1. Use the arrows to select the desired cook function. Press the TEMP button, then use the arrows to set the temperature. Press the TIME button, then use the arrows to set the time.
    NOTE: If you decide the food in one of the zones is finished cooking before the time reaches zero, you can stop cooking in that zone. Select that zone, then press START/PAUSE. See page 4 for further instructions.

  3. Select Zone 2 and repeat step 2.

  4. Press START/PAUSE to begin cooking in both zones.

  5. When cooking is complete, the unit will beep and COOL will appear on the display for 60 seconds.

  6. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

COOKING IN A SINGLE ZONE
To turn on the unit, plug the power cord into a wall socket, then press the power button.

Air Fry
NOTE: The default temperature is 390°F.

  1. Insert a crisper plate in a basket, place ingredients in basket, then insert basket in unit.

  2. The unit will default to Zone 1 (you may select Zone 2 if you prefer). Use the arrows to select AIR FRY. Press the TEMP button, then use the arrows to set the temperature.

  3. Press the TIME button, then use the arrows to set the time in 1-minute increments. Press START/PAUSE to begin cooking.
    NOTE: During cooking, you can remove the basket and shake or toss ingredients for even crisping.

  4. When cooking is complete, the unit will beep and COOL will appear on the display for 60 seconds.

  5. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

Air Broil
NOTE:
The temperature is preset to 450°F. There is no temperature adjustment available or necessary when using the Air Broil function.

  1. Insert a crisper plate in a basket, place ingredients in basket, then insert basket in unit.
  2. The unit will default to Zone 1 (you may select Zone
  3. if you prefer). Use the arrows to select AIR BROIL. 3 Press the TIME button, then use the arrows to set the time in 1-minute increments. Press START/PAUSE to begin cooking.
  4. When cooking is complete, the unit will beep and COOL will appear on the display for 60 seconds.
  5. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

Bake
NOTE: The default temperature is 325°F.

  1. Insert a crisper plate in a basket, place ingredients in basket, then insert basket in unit.
  2. The unit will default to Zone 1 (you may select Zone 2 if you prefer). Use the arrows to select BAKE. Press the TEMP button, then use the arrows to set the temperature. NOTE: To convert traditional oven recipes, reduce temperature by 25°F.
  3. Press the TIME button, then use the arrows to set the time in 1-minute increments up to 1 hour and in 5-minute increments from 1 to 4 hours. Press START/PAUSE to begin cooking.
  4. When cooking is complete, the unit will beep and COOL will appear on the display for 60 seconds.
  5. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

Roast

NOTE
The default temperature is 250°F.

  1. Insert a crisper plate in a basket, place ingredients in basket, then insert basket in unit.
  2. The unit will default to Zone 1 (you may select Zone 2 if you prefer). Use the arrows to select REHEAT. Press the TEMP button, then use the arrows to set the temperature.
  3. Press the TIME button, then use the arrows to set the time in 1-minute increments up to 1 hour. Press START/ PAUSE to begin reheating.
  4. When reheating is complete, the unit will beep and COOL will appear on the display for 60 seconds.
  5. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

Reheat

NOTE
The default temperature is 250°F

  1. Insert a crisper plate in a basket, place ingredients in basket, then insert basket in unit.

  2. The unit will default to Zone 1 (you may select Zone 2 if you prefer). Use the arrows to select REHEAT. Press the TEMP button, then use the arrows to set the temperature.

  3. Press the TIME button, then use the arrows to set the time in 1-minute increments up to 1 hour. Press START/ PAUSE to begin reheating.

  4. When reheating is complete, the unit will beep and COOL will appear on the display for 60 seconds.

  5. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

Dehydrate
NOTE : The default temperature is 140°F.

  1. Insert a crisper plate in a basket,
  2. place ingredients in basket, then insert basket in unit.
  3. The unit will default to Zone 1 (you may select Zone 2 if you prefer). Use the arrows to select DEHYDRATE. Press the TEMP button, then use the arrows to set the temperature.
  4. Press the TIME button, then use the arrows to set the time in 15-minute increments from 1 to 12 hours. Press START/PAUSE to begin dehydrating.
  5. When dehydrating is complete, the unit will beep and COOL will appear on the display for 60 seconds.
  6. Remove ingredients by tipping them out or using silicone-tipped tongs/utensils. DO NOT place baskets on top of unit.

CLEANING & MAINTENANCE

The unit should be cleaned thoroughly after every use. Unplug the unit from the outlet and wait until the unit is fully cooled before cleaning.

HELPFUL TIPS

  1. For consistent browning, make sure ingredients are arranged in an even layer on the bottom of the basket with no overlapping. If ingredients are overlapping, make sure to  shake them halfway through the set cook time.
  2. Cook temperature and time can be adjusted at any time during cooking. Simply select  the Zone you want to adjust, then press the TEMP or TIME button and use the arrows to make an adjustment.
  3. To convert conventional oven recipes, reduce the temperature by 25°F. Check food frequently to avoid overcooking.
  4. Occasionally, the fan from the air fryer will blow lightweight foods around. To alleviate this, secure foods (like the top slice of bread on a sandwich) with wooden toothpicks.
  5. After selecting a cook function, you can press START/PAUSE to begin cooking immediately. The unit will run at the default temperature and time.
  6. For best results with fresh vegetables and potatoes, use at least 1 tablespoon of oil. Add more oil as desired to achieve the preferred level of crispiness.
  7. For best results, check progress throughout cooking and remove food when desired level of brownness has been achieved. We recommend using an instant-read  thermometer to monitor the internal temperature of meat and fish.
  8. To avoid overcooking, remove food immediately after the cook time ends.

TROUBLESHOOTING GUIDE

  • How do I adjust the temperature or time while using a single zone?
    Select the active zone, then press TEMP and use the arrows to adjust the temperature, or press TIME and use the arrows to adjust the time.

  • How do I adjust the temperature or time while using DoubleStack™ Technology?
    Select the desired zone, then press TEMP and use the arrows to adjust the temperature, or press TIME and use the arrows to adjust the time.

  • Does the unit need to preheat?
    No, the unit does not need to preheat.

  • Can I cook different foods in each zone and not worry about cross contamination?
    Yes, both zones are self-contained with separate heating elements and fans.

  • How do I pause the countdown timer?
    The countdown timer will pause automatically when you remove a basket from the unit. Reinsert basket within 10 minutes to resume cooking, or cooking in the zone with the basket not in place will be cancelled.

  • How do I stop cooking in one zone when using both zones?
    First press that zone’s button, then press START/PAUSE. To stop both zones, simply press START/PAUSE.

  • Are the baskets safe to put on my countertop?
    The baskets will heat up during cooking, so use caution when handling. Place them on heat-resistant surfaces only.

  • When should I use the crisper plate(s)?
    Use the crisper plates when you want food to come out crispy. The plates elevate food in the baskets so that air can flow under and around ingredients to cook and crisp them evenly.

  • Why didn’t my food cook fully?
    Make sure the basket is fully inserted during cooking. For consistent browning, ensure ingredients are arranged in an even layer in the basket with no overlapping. Shake basket to toss ingredients for even crispiness. Cook temperature and time can be adjusted at any time during cooking if you’d like to increase the temperature or cook food longer.

  • Why is my food burned?
    For best results, check food’s progress throughout cooking and remove food when desired level of brownness has been achieved. To avoid overcooking, remove food immediately after the cook time ends.

  • Why do some ingredients blow around when air frying?
    Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden toothpicks to secure loose lightweight food, like the top slice of bread on a sandwich.

  • Can I air fry wet, battered ingredients?
    Yes, but use the proper breading technique. It’s important to coat foods first with flour, then with egg, and then with breadcrumbs. Press breadcrumbs firmly onto the battered ingredients, so crumbs won’t be blown off by the fan.

  • Why is the unit beeping?
    Either the cook time has ended, or the other zone has started cooking (when using the Smart Finish® feature).

  • Why did the display screen go black?
    The unit is in standby mode. Press the Power button to turn it back on.

  • Why is there an “E” message on the display screen?
    The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.

  • Why is there an “O-H” message on the display screen?
    The unit is overheating because it is positioned in a corner or constricted space. This appliance requires at least 6 inches (15.25 cm) of space on the top and sides for air circulation. For the unit to function normally again, turn it off and unplug it. Allow it to cool down for
    30 minutes, then move it to a space that provides 6 inches of clearance on the top and sides. Additionally, ensure there is no other heating source in close proximity to the unit.

ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
    will be repaired or replaced up to one (1) year from the original purchase date.

  2.  In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

  3. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at ninjaaccessories.com

  4. Any unit that has been tampered with or used for commercial purposes.

  5. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage due to mishandling in transit.

  6. Consequential and incidental damages

  7. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.

  8. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourninja.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

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