EtherWAN eVue Network Management Software User Guide

: September 19, 2024
: EtherWAN

Table of Contents

eVue Network Management Software
Specifications
Product Usage Instructions
1. Installation
2. Using eVue
Q: What is eVue Network Management Software used for?
Q: How can I receive notifications from eVue?

eVue Network Management Software

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Specifications

Product Name: eVue Network Management Software
Version: 5.01.18
Designed for: Ethernet network installation, configuration,
deployment, and maintenance
Features: Device management, monitoring, maintenance, email
notifications, network discovery

Product Usage Instructions

1. Installation

Follow these steps to install the eVue Network Management
Software:

Download the software from the official website.
Run the installer and follow the on-screen instructions.
Complete the installation process.

2. Using eVue

Access the software using your credentials to log in
securely.

Configuration and Use

After logging in, follow these steps:

Explore the start screen for an overview of the network
status.
Navigate through the software to access specific devices and
settings.

Start Screen

The start screen provides a snapshot of the network status,
highlighting any critical issues.

Use the intuitive interface to navigate through different
sections of the software for detailed information on devices and
network topology.

FAQ

Q: What is eVue Network Management Software used for?

A: eVue simplifies device management, allows monitoring of
EtherWAN devices, and provides critical system information.

Q: How can I receive notifications from eVue?

A: eVue can send email notifications based on selected levels of
severity to keep you informed about the network status.

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eVue Network Management Software User’s Guide

All Rights Reserved Dissemination or reproduction of this document, or its contents, is not authorized except where explicitly permitted. All rights reserved, for the purposes of patent application or trademark registration. Disclaimer of Liability The information contained in this document is subject to change without notice. EtherWAN is not liable for any errors or omissions contained herein or for resulting damage in connection with the information provided in this manual. Products Supported by this Manual: eVue Version 5.01.18
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Preface

Audience
This guide is designed for the person who installs, configures, deploys, and maintains the Ethernet network.
Document Revision Level
This section provides a history of the revision changes to this document.

Revision Document Version

A

Version 1

B

Version 2

C

Version 3

D

Version 1

E

Version 2

F

Version 1

Date

Description

07/25/2019

04/21/2020 Added eVue Mobile App instructions

04/23/2020 Added remote firmware update info

09/14/2021 5.00.0x update

09/27/2023 5.01.13 update

06/27/2024 5.01.18 update

Changes in this Revision
New features and fixes for 5.01.18.

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Contents
PREFACE ……………………………………………………………………………………………………………………………………. III
Changes in this Revision ……………………………………………………………………………………………………………………………iii
CONTENTS ………………………………………………………………………………………………………………………………… IV 1 INTRODUCTION………………………………………………………………………………………………………………………. 5
Key Features …………………………………………………………………………………………………………………………………………… 5
2 INSTALLATION ……………………………………………………………………………………………………………………….. 6
Recommended System Specifications…………………………………………………………………………………………………………. 6 Install eVue…………………………………………………………………………………………………………………………………………….. 6 Registration ……………………………………………………………………………………………………………………………………………. 8
3 USING EVUE …………………………………………………………………………………………………………………………….. 9
Login……………………………………………………………………………………………………………………………………………………… 9 Configuration and Use ……………………………………………………………………………………………………………………………..10
Start screen ……………………………………………………………………………………………………………………………………………… 10 Navigation ……………………………………………………………………………………………………………………………………………….. 11
Devices ………………………………………………………………………………………………………………………………………………… 11 Events………………………………………………………………………………………………………………………………………………….. 18 Settings ……………………………………………………………………………………………………………………………………………….. 21
APPENDIX I………………………………………………………………………………………………………………………………. 26 CONTACT………………………………………………………………………………………………………………………………….. 27
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1 Introduction
The eVue network management software simplifies device management, allowing system administrators to monitor and maintain multiple EtherWAN devices on a local or wide area network. With the ability to send notifications by email based on selected levels of severity, eVue provides up to the minute information on critical systems. The software can discover EtherWAN switches and wireless devices on a network and subnets, and display an intuitive visual representation of the network topology.
Key Features
· GUI (web based graphical user interface) · Automated network discovery and topology visualization · Server-Client operation to ensure system scalability, reliability and real time status · Event handling via polling and SNMP trap · Notification sent-out via email and SNMP trap · Device configurations via SNMPv1/v2/v3, Web, Telnet, and SSH
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2 Installation
Recommended System Specifications
CPU: Intel i5 2.5GHz above RAM: 4 GB or above Hard disk: 1 TB, 7200 RPM, SATA- 3Gb/s or higher Operating System: Windows 10 (64-bit) Supported Browsers: Microsoft Edge, Chrome version 64 or later, Firefox version 58 or later. NOTE: eVue uses SNMP and LLDP to detect switches on the network. SNMP and LLDP must be enabled for all EtherWAN switches that will be used with eVue. Refer to the Appendix for information on enabling LLDP.
Install eVue
To install eVue, Double click and run the installer. Click the radio button to accept the License Agreement, and then click Next.
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Click Next to install MongoDB and WinPcap:
MongoDB is the database used by eVue and mainly stores devices and event information. WinPcap is the industry-standard tool for link-layer network access, which allows applications to capture and transmit network packets. Select the location for the program shortcuts, and click Next for the installations. MongoDB and WinPcap are installed sequentially. Lastly, read and accept the information for eVue.
You will be prompted to restart the computer.
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Registration
The first time that you run eVue from https:localhost:3001, you will be required to register the software. Enter the license key provided and click to validate.
NOTE: Ensure that these ports are open when using eVue, Port 22: SSH Port 69: TFTP Port 161: SNMP get/set Port 162: SNMP Trap Port 3000, 3001: HTTP/HTTPS ARP (Address Resolution Protocol) is used for EtherWAN product initial discovery.
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3 Using eVue

Login

The default login name is: admin (Login names are case sensitive) The login password is: admin

To access the software from the local (server) PC: 1. Open a web browser 2. In the Internet address bar, enter “localhost:3001” and hit Enter

To access the software from a remote (client) PC:

In addition to admin, there are two other default login options: technician and operator. Users logged in as operator have read rights only (cannot modify any fields).

1. Open a web browser 2. In the Internet address bar,
enter “:3001” and hit enter.

(Example: 192.168.10.100:3001)

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Configuration and Use
Start screen When eVue is launched, the Topology screen will display. The Topology view will be empty the first time eVue is run. The Topology view displays all EtherWAN devices that eVue has detected on the network, and have been added using the IP Range Search function. In the Topology view, you can see each device’s IP address and device type (L2, LL3, L3, etc.). Dotted lines connecting devices represent blocked ports. Moving the mouse cursor over a specific link will display the real-time port utilization (Port utilization is 99.7% for the upper left link in the example above). At the upper right of the screen, the drop-down menu beside the “Logout” button allows user to switch the interface from English to Traditional Chinese, and vice versa. At the bottom of the screen, the Events section displays the most recent events by order of occurrence.
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Navigation
Use the navigation labels at the left of the screen to access specific screens and associated functions.
Devices
Clicking the Devices label opens a drop-down menu for five functions: List, EtherWAN Discovery, IP Search, Identity, and Firmware Management
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List
This screen shows all devices currently monitored by eVue. To remove a specific device from the system, select the device by clicking the checkbox on the left, and then click the Remove button. Using the Remove All button will remove all devices.
Groups Devices can be assigned to user-defined groups for easier viewing and management. To add a new group, click on Select group and then Add New Group. Assign the new group a name and color, then click Confirm. The new group will be displayed in the Topology view. To add a switch to a defined group, click on the switch name. A new window will open with a General Settings panel on the left. Select the group from the dropdown list in the Group field. The click the Update button. The List view can be filtered by group, using the Filter by group and Filter buttons at the top right.
Filter To quickly locate a specific switch, enter an IP address or a host name in the Type search keyword field, and click Filter. All device that match the search criteria will display
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Telnet, SSH, HTTP, and HTTPS You can directly connect to any switch on the list by clicking

the icon under the corresponding protocol. An not enabled on the device.

icon indicates that the protocol is

Device Configuration Clicking on the device name in the List view opens a configuration screen that allows for SSH enabling, User Account Management, Import/Export config and
Firmware Upgrade Scheduling functions.

Device information for all known devices is displayed at the bottom of the configuration screen.
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EtherWAN Discovery
EtherWAN Discovery can discover all the devices in the same LAN that are not already listed by eVue. To start EtherWAN Discovery, click the Refresh button to show all the current network adaptors for the host machine. If you are running eVue on localhost:3001, then the adaptors on your PC will be displayed.
Select the desired network interface by clicking the corresponding check box, and then click the Discovery button. A list of found devices will display, showing the IP address, MAC address, subnet, default gateway, and corresponding NIC. IP Search The IP search function can find desired devices from different network segments. To start a search, enter the desired IP range, SNMP identity, and click the Search button. The allowable IP range search is 512 nodes.
All found devices with SNMP enabled will be displayed. Click the “+” icon next to a device to set a console identity for that device. After an identity has been set, the device will show in both the Topology and List views.
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Identity Console identity: Create console identities in order to use remote configuration and firmware upgrade functions. Click the Add button, then enter a name for the device identity, and the username and password required to access the device.
SNMP identity: When eVue used for the first time, it is necessary to establish SNMP identities. SNMP version can be v2 or v3 (Community get: public). After SNMP identity is set up, the IP Search function will be available. Click the Add button, then fill in the Community (Get) and Community (Set) fields.
Firmware Management
On the Firmware Management screen, devices are grouped by model number. Click on the corresponding icon to see information about that device model.
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Click the Upload Firmware button to upload new firmware to a device. Select the desired firmware file, and fill out the Version and Series fields. Then click Upload.
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Global Setting
On this screen, multiple switches can be configured to enable or disable SSH, HTTP, and HTTPS at once. Select the switches to be configured by clicking the check box to the right of the switch name. Then click the Switch button.
Select the service, then select enable or disable. Click Confirm to apply this configuration to all selected devices.
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Events
The Events screen displays the most recent events. All events can be acknowledged or removed by clicking the Ack All button in the upper left corner of the screen. Events can be filtered by severity, service (Ping- monitor, SNMP Monitor, or Login), or text in the Event message. The Clear All button allows for the clearing of either all events or events from a week ago.
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Events can be sorted by: 1. ID number 2. Severity (All, Unknown, Cleared, Normal, Warning, Major, Critical) 3. Time 4. Service 5. Node 6. Message

Definitions for event severity levels: Critical (7) This state indicates that numerous devices on the network are affected by the event. Resolving this problem should be a priority for all personnel.
Major (6) A device is completely down or in danger of going down. Attention should be paid to this problem immediately.
Warning (4) An event has occurred that may require action. This severity can also be used to indicate a condition that should be noted (logged) but does not require direct action. An example would be a login failure, or when a link goes up unexpectedly.
Normal (3) Informational message only. No action is required.
Cleared (2) This severity is reserved for use in alarms to indicate that an alarm describes a self-clearing error condition that has been corrected, and service restored.
Indeterminate (1) Severity for this event could not be determined. The table below shows some example events and their corresponding severity level.

Traps from Device Loopback detect MAC Notification Alpha-ring topology change Digital input (DI 01) is triggered Digital input (DI 02) is triggered
Power up Power down

Critical

Major Warning Normal Cleared

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Traps from Device

Critical

PoE up

PoE down

PoE overload

PoE system error

Alpha-ring coupling topology change

Storm detect

Loopback detect recovery

Dying gasp

User login

User logout

User login failure

Temperature over specified range

Temperature under specified range

Humidity over specified range

Humidity under specified range

Digital input is triggered

Temperature within specified range

Humidity within specified range

Digital input within specified range

Storm detect

Storm detect recovery

eVue Login

eVue Login fail

eVue monitoring: Ping up

eVue monitoring: Ping down

Major Warning Normal Cleared

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Settings
Clicking the Settings label opens a drop-down menu for five functions: General, Users, SNMP Receiver, Notification, and License
General
Auto logout is a functionality implemented to log out the user automatically when there is no activity from the user’s for a specified period. Network utilization is the ratio of current network traffic to the maximum traffic that the port can handle. It indicates the bandwidth use in the network. User can choose intercal value and customize the color to show on the topology view.
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When the Log setting is enabled, the traffic utilization of each port will be saved in the local disk drive (recommended that the remaing enough space), and users can track and view past traffic utilization as needed
Configure e-mail notifications on this screen. Fields are Host, Port, Secure, Require TLS (used to convey a request to ignore recipient-side policy mechanisms), User, Auth Name, and Auth Password.
Users Three types of user can be set up: Admin, Technician, and Operator. Admins have full read and configuration rights, Technicians only have rights to upgrade firmware, manage configuration files, and acknowledge events. Operators have read rights only.
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In the User section, the password, contact email, and interface language can be set for the current user type. You must be logged in as that user type to make changes (Example: User logged in as admin can only modify fields related to admin user account.) The email account entered here is only used in case of a lost password. You can also set the Auto-logout Timeout. Password complexity requirements are:
1. Password length is minimum 12 characters and maximum 35 characters, without spaces.
2. The password must contain characters from the following categories: o Uppercase English letters, (A to Z) o Lowercase English letters, (a to z) o Numbers, (0 to 9) o Non-alphanumeric characters
SNMP Receiver Configure the capture, display, and logging of SNMP traps on this screen.
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Notification
Notification Condition Click +Add button to create a new notification condition. Enter a name in the Condition Name field, and click Update. In this section, remote SNMP servers can be added and removed. Click Add button to create a new remote SNMP server. Enter the IP address and the SNMP community.
License
This is a read-only screen that displays current licensing information.
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About
Show the version of eVue and storage usage.
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Appendix I

Command reference for enabling LLDP on EtherWAN switches. (NOTE: Some legacy EtherWAN switches, such as the EX96000 and Espresso series, do not support LLDP, and are incompatible with eVue.

EG99000 CLI:
Command Mode Syntax Parameters Example usage

Global Configuration lldp enable None switch_a(config)# lldp enable

EG99000 GUI:

Enabled

All EX Series Managed Switches CLI

Command Mode Global Configuration

Syntax

lldp enable

Parameters

None

Example usage switch_a(config)# lldp enable

All EX Series Managed Switches GUI

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Contact

EtherWAN System, Inc.
www.etherwan.com

USA Office
EtherWAN Systems Inc. 2301 E. Winston Road Anaheim, CA 92806 Tel: (714) 779 3800 Fax: (714) 779 3806 Email: support@etherwan.com

Pacific Rim Office
8F., No. 2, Alley 6, Lane 235, Baoqiao Rd. Xindian District, New Taipei City 231 Taiwan TEL: +886 -2- 6629-8986 Email: info@etherwan.com.tw

EtherWAN has made a good faith effort to ensure the accuracy of the information in this document and disclaims the implied warranties of merchantability and fitness for a particular purpose, and makes no express warranties, except as may be stated in its written agreement with and for its customers. EtherWAN shall not be held liable to anyone for any indirect, special or consequential damages due to omissions or errors. The information and specifications in this document are subject to change without notice.
Copyright 2024. All Rights Reserved. All trademarks and registered trademarks are the property of their respective owners
eVue User’s Guide
June 27, 2024 Document version: Version 1