AXEL AX3000 Thin Client Installation Guide

: September 20, 2024
: AXEL

AX3000 Thin Client

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Specifications

Model: AX3000 Thin Client – Model G15

Installation Guide: June 2024 – Ref:
IG15E2406-01 Model AX3000/G15

Manufacturer: Axel

Product Information

The AXEL AX3000 Thin Client is based on a modular concept. It is
designed and manufactured by Axel. The terminal’s electronics are
contained within a slim base unit which provides connections for a
VGA or SVGA monitor, keyboard, system printer, serial devices, and
Ethernet network.

Physical Specifications

Dimensions: Slim base unit

Connections: VGA or SVGA monitor, keyboard,
system printer, serial devices, Ethernet network

Installation

1. Description

Follow the instructions provided in the installation guide to
set up the AX3000 Thin Client.

2. Installation

Ensure that the supply voltage of the wall outlet matches the
indications on the AX3000 G15 nameplate. Power off the thin client
before connecting or disconnecting any devices.

Quick Installation

3.1 Quick Set-Up

Refer to the quick installation guide for easy setup
instructions.

3.2 Auto-Configuration

Utilize the auto-configuration feature for seamless setup of the
thin client.

Connector Pin Assignments

4.1 Ethernet Port RJ45 (LAN)

Detailed information about the Ethernet port and its usage.

4.2 Serial Ports AUX1 and AUX2 (RJ45)

Information on connecting serial devices using the provided
ports.

Problem Solving

If you encounter any issues with the AX3000 G15 Thin Client,
refer to the problem-solving section of the user manual or contact
your service representative for assistance.

Frequently Asked Questions (FAQ)

Q: Can I upgrade the memory on the AX3000 Thin Client?

A: The memory on the AX3000 Thin Client is not user-upgradable.
For any memory-related issues or upgrades, please contact the
manufacturer or authorized service provider.

Q: Is it possible to connect multiple monitors to the AX3000

Thin Client?

A: The AX3000 Thin Client supports connection to a single VGA or
SVGA monitor only. It does not support multiple monitor setups.

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AX3000 Thin Client
Model G15 Installation Guide
June 2024 – Ref: IG15E2406-01 Model AX3000/G15

The reproduction of this material, in part or whole, is strictly prohibited. For additional information, please contact:
ZA Orsay Courtaboeuf 14 Avenue du Québec Bât. Kentia – BP 728 91140 Villebon sur Yvette – FRANCE Tél. : +33 (0)1.69.28.27.27 Email : support@axel.com Web : www.axel.com
The information in this document is subject to change without notice. AXEL assumes no responsibility for any errors that may appear in this document. All trademarks and registered trademarks are the property of their respective holders.

1 – NOTICES ………………………………………………………………………………………….. 1
1.1 – SAFETY NOTICES ……………………………………………………………………….. 1 1.2 – ELECTROMAGNETIC COMPATIBILITY (EMC) ………………………………………….. 1 1.3 – PHYSICAL SPECIFICATIONS ………………………………………………………..2
2 – INSTALLATION………………………………………………………………………………….3
2.1 – DESCRIPTION …………………………………………………………………………….. 3 2.2 – INSTALLATION ……………………………………………………………………………. 3
2.2.1 Monitors, mouse and keyboard ……………………………………………….. 4 2.2.2 – Ethernet Connection ……………………………………………………………….. 5 2.2.3 – Auxiliary Ports…………………………………………………………………………5 2.2.4 – USB Ports ……………………………………………………………………………… 5 2.2.5 – Power On ………………………………………………………………………………. 6
3 – QUICK INSTALLATION ……………………………………………………………………… 7
3.1 – QUICK SET-UP ……………………………………………………………………………. 7 3.2 – AUTO-CONFIGURATION ……………………………………………………………… 9
4 – CONNECTOR PIN ASSIGNMENTS ……………………………………………………10
4.1 – ETHERNET PORT RJ45 (LAN) ……………………………………………………..10 4.2 – SERIAL PORTS AUX1 AND AUX2 (RJ45) ………………………………………11
4.2.1 – RJ45-DB9 and RJ45-DB25 adaptors ……………………………………….11 4.2.2 – Peripheral RJ45 cables ………………………………………………………….12 4.3 – VIDEO INTERFACES …………………………………………………………………..13 4.4 – USB PORTS ……………………………………………………………………………….13
5 – PROBLEM SOLVING………………………………………………………………………..14

The AXEL AX3000 Thin Client is based on a modular concept.
The AXEL AX3000 Thin Client is designed and manufactured by Axel. The terminal’s electronics is contained within a slim base unit which provides connections for a VGA or SVGA monitor, keyboard, system printer, serial devices and Ethernet network.

Notices

1 – NOTICES
1.1 – SAFETY NOTICES
Do not attempt to fix a AX3000 G15 Thin Client component failure by opening the terminal case. In case of hardware failure, contact your service representative.
Ensure that the supply voltage of the wall outlet is in accordance with the indications on the AX3000 G15 nameplate.
The wall power outlets used must be reached easily and as nearest as possible to the AX3000 G15 Thin Client to connect or disconnect the power cords.
Make sure to power off the thin client before connecting or disconnecting any device (monitors, keyboard, mouse and serial or parallel cables.
To install and connect any peripherals, refer to the respective supplier installation manuals.
1.2 – ELECTROMAGNETIC COMPATIBILITY (EMC)
In order to ensure compliance with European EMC regulations and FCC Part 15 rules, it is required that shielded cables be used when interfacing with other devices (peripherals or computers).
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off

Installation Guide – Models G15

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Notices
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help
This device does not contain a battery or accumulator. It should not be disposed of with household waste. Contact a qualified recycling company.
1.3 – PHYSICAL SPECIFICATIONS
Operating temperature: 5 to 35 °C Humidity: 80° non condensing Power supply:
100 – 240 V 0,2 – 0,01 A 50 – 60 Hz Dimensions: 216x270x31 mm Weight: 1,38 Kg
.

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Installation Guide – Models G15

Installation
2 – INSTALLATION
2.1 – DESCRIPTION
A green LED on the front face indicates when the AX3000 Thin Client is powered on.
The AX3000 Thin Client has the following connectors and switches on the rear panel:
– Power switch, – Power connector, – DisplayPort++ 2 connector, – Display Port ++ 1 connector, – Ethernet port: RJ45 (LAN). – Two auxiliary serial ports: RJ45 (AUX1 and AUX2),
Four USB ports are located on the left side of the terminal case.

On/Off Power suplly

DP++ 2

Ethernet

Aux2

DP++ 1

Aux1

USB (1 à 4)

2.2 – INSTALLATION
For safety reasons and to prevent component damage do not apply power to the AXEL thin client before connecting or disconnecting any cables. Do not plug in the AXEL thin client power cord until all other connectors have been plugged in.
Make sure the AXEL thin client and monitor power switches are in the OFF (0) position before connecting cables to the rear panel.

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Installation
2.2.1 Monitors, mouse and keyboard For safety reasons and to prevent component damage please connect all cables before applying the power cord.
a) The Monitor(s) Two video ports are available on the rear panel:
– DisplayPort++ 2, dual mode ( ). – DisplayPort++ 1, dual mode ( ). One or two monitors can be connected. When a single monitor is used, it can be connected to either DisplayPort 1 or DisplayPort 2. DisplayPort can easily be converted to DVI or HDMI. Note 1: only the DisplayPort/VGA adaptor should be an ‘active’ adaptor. Displayport to DVI or HDMI should be ‘passive’. b) The Keyboard and Mouse Connect the USB keyboard and mouse via any two of the USB ports. Note: Wireless Keyboard/Mouse are supported.

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Installation Guide – Models G15

Installation

2.2.2 – Ethernet Connection

Plug the network cable into the network socket (LAN) on the rear panel.

The network operating mode is indicated by two LEDs located on each side of the network socket:
– The green LED on the left indicates a good connection to the Ethernet network (good link). The LED blinks to indicate a network traffic. If the LED does not light, check the Ethernet connector and cable.
– The LED on the right indicates the actual network speed: – 10Mb when the light is off. – 100Mb when the light is green. – 1Gb when the light is orange.

2.2.3 – Auxiliary Ports

AX3000 Models G15 have three auxiliary ports as a standard feature:

– AUX1:

bi-directional serial port, RJ45 connector,

– AUX2:

bi-directional serial port, RJ45 connector,

Cable pin assignments are listed in chapter 4.

To comply with EMC regulations, the serial and parallel cables must be shielded.

2.2.4 – USB Ports

AX3000 Model G15 has four USB ports as a standard feature. These ports are located on the left side of the terminal case.

The USB cables must be shielded and cable length must not exceed 3 meters.

For more information (USB technical specifications, electric consumption…), see Chapter 4.7.

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Installation
2.2.5 – Power On Connect the AX3000 Thin Client and the VGA power cords to earthed main power sockets.
The green LED on the front of the terminal should light, and a single audible beep should be heard, to indicate that the AX3000 Thin Client is powered up and operating correctly. The green LED of the RJ45 connector on the rear panel remains lit, to indicate a satisfactory Ethernet connection. If the terminal does not function as described above (for example if it emits a continuous tone sound, or two beeps, or if an error message is displayed on the screen) refer to chapter 5. If the terminal still does not operate properly, call your service representative.

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Installation Guide – Models G15

Quick Installation
3 – QUICK INSTALLATION
This chapter describes the initial power-on procedure for the G15 terminal.
When the terminal is switched on for the very first time two configuration methods are available:
– Quick Set-Up: a wizard allows the terminal to be set-up in few seconds for typical use.
– Auto-Configuration: used in conjunction with the AxRM software, this function allows the terminal to automatically receive new firmware and/or a configuration
At any time pressing will enter Terminal Set-Up.
For more information about set-up, please read the AX3000 G15 User’s Manual.
3.1 – QUICK SET-UP
The quick set-up is designed for a typical simple environment of: – Ethernet – One server – An optional router – All sessions set identically – An optional printer.
: This basic configuration may be modified at the end of the Quick Set-Up
procedure.
The `quick set-up’ wizard guides the user through a setup menu in an intuitive manner.

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Quick Installation

The dialog box structure (referred to as a Wizard) is shown below:

FIRST SCREEN Graphical Environment
Session Type

Testing Graphical Settings (optional)

NETWORK CONNECTION IP Settings
Server Settings

SESSION TYPE Graphic (RDP, CITRIX …) Text (5250, ANSI, VT …)

Microsoft TSE/RDS Connexion type
Session / Desktop

Other type of sessions

TSE/ RDP Session Direct access
Gateway access

Microsoft RemoteAPP
Desktop

DEVICE Printer USB Drive

SUMMARIZE

After exiting the set-up the terminal is automatically restarted and ready to be used.

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Installation Guide – Models G15

Quick Installation
3.2 – AUTO-CONFIGURATION
The Auto-Configuration feature allows a brand new `out of the box’ terminal to be sent a specific firmware and/or configuration file without any human intervention. There are also options to specify various terminal specific parameters, for example an IP address and terminal name etc.
Note: the auto-configuration mechanism requires AxRM software (available free from www.axel.com).
For more information on AxRM’s action in the auto-configuration process, see the manual “Axel Remote Management “.
The auto-configuration process is automatically initiated when power is applied to a brand new terminal or if the terminal is reset to factory defaults. This process may be aborted by pressing any key.
Note: the auto-configuration may also be started at each terminal boot time.
The stages are: – Checking the network (link), – DHCP request sent to obtain an IP address and other parameters (optional), – Terminal contacts the AxRM server, – Firmware file sent (if required), followed by a reboot, – Configuration file sent, followed by a reboot.

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Connector Pin Assignments

4 – CONNECTOR PIN ASSIGNMENTS
This chapter describes the connector pin assignments for the different ports of the AX3000 Models G15.
4.1 – ETHERNET PORT RJ45 (LAN)
Recommended wiring is a shielded twisted-pair cable (S/FTP), category 5 minimum (category 6 recomended)
1 2 3 4 5 6 7 8

RJ45 connector (Models G15 rear panel)

Note: the maximum length of a 10/100/1000BaseT cable is 100 meters (330 feet).

Pin Signal Name
1 TX+ (Transmitted Data) 2 TX- (Transmitted Data) 3 RX+ (Received Data) 4 –5 –6 RX- (Received Data) 7 –8 —

Direction
Input Input Output —-Output —–

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Installation Guide – Models G15

Connector Pin Assignments

4.2 – SERIAL PORTS AUX1 AND AUX2 (RJ45)
These serial ports are bi-directional ports (for printers, bar-code readers, touch screens, etc):
1 2 3 4 5 6 7 8

AUX1 and AUX2 connectors (Models G15 rear panel)

Pin Signal Name
1 RTS (Request To Send) 2 –3 RD (Received Data) 4 SG (Signal Ground) 5 CTS (Clear to Send) 6 TD (Transmitted Data) 7 –8 —

Direction
Output –Input –Input Output —–

4.2.1 – RJ45-DB9 and RJ45-DB25 adaptors

Pin assignment for an adaptor between the peripheral cable and the AX3000 RJ45 connector:

Thin Client – RJ45

RTS

1

RD

3

SG

4

CTS

5

TD

6

9 pin adaptor

7

RTS

2

RD

5

SG

8

CTS

3

TD

Thin Client – RJ45

RTS

1

RD

3

SG

4

CTS

5

TD

6

Sens

25 pin adaptor

4

RTS

3

RD

7

SG

5

CTS

2

TD

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Connector Pin Assignments

4.2.2 – Peripheral RJ45 cables
Pin assignment for a direct connection of a peripheral to the AX3000 RJ45 connector:

Thin Client RJ45

RTS

1

RD

3

SG

4

CTS

5

TD

6

Peripheral 9 pin female

8

CTS

2

RD

5

SG

7

RTS

3

TD

Thin Client RJ45

RTS

1

RD

3

SG

4

CTS

5

TD

6

DTE – 25 pin male

5

CTS

2

TD

7

SG

4

RTS

3

RD

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Installation Guide – Models G15

Connector Pin Assignments
4.3 – VIDEO INTERFACES
The AX3000 Display Port ++ video interface:
Adapters can be connected to the DisplayPort ++ port for other connectivity: VGA, HDMI and DVI. Note 1 : Only the DisplayPort / VGA adapter must be ‘active’ type. DisplayPort / HDMI and DisplayPort / DVI adapters must be ‘passive’.
4.4 – USB PORTS
AX3000 Model G15 are equipped with four USB ports located on the left side of the terminal case. Technical specifications:
– Supported speeds: – Low-speed (1,5 Mbits), – Full-speed (12 Mbits), – High- speed (480 Mbits).
– Maximal consumption: 500 mA (by port) Note: Due to potentially excessive power consumption, “non-IT” devices (such as fans, lamps, etc) are strictly prohibited.

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Problem Solving
5 – PROBLEM SOLVING
This chapter describes some of the problems, that may occur during installation of the AX3000 Models G15, and offers possible solutions.
Safety Warning! Under no circumstances should you attempt to fix a terminal by opening the terminal case. High voltages may be present even when the terminal is switched off. Only qualified technicians should open the AX3000 Thin Client case.
– GREEN FRONT INDICATOR DOESN’T LIGHT, OR NO BEEP WHEN YOU POWERED ON
Check there is power at the wall outlet and power cord connections.
– CONTINUOUS TONE SOUNDS AFTER THE TERMINAL HAS BEEN SWITCHED ON
This indicates a hardware failure. Report the problem to your service representative.
– ETHERNET CONNECTION INDICATOR DOES NOT LIGHT This indicator is the green LED of the network connector on the terminal rear panel.

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Installation Guide – Models G15

Problem Solving
Failure to light when the terminal is switched on may be due to any of the following:
– the Ethernet cable is disconnected at the far end, – the device (host or hub), to which the network cable is connected, is not
switched on, – there is a fault on the Ethernet cable or the cable is wired with incorrect
pin assignments.
– THE ‘CONNECTED’ MESSAGE IS NOT DISPLAYED AFTER THE ‘CONNECTING…’ MESSAGE
Check the Ethernet cables are correctly connected and networked devices (hubs or servers) are switched on. No connection (and no login) can also be due to a wrong terminal setting during the TCP/IP set-up (for example a wrong IP address).
– THE CONNECTED PRINTER DOES NOT WORK Check that the cable pin assignment is correct and test the printer in local mode by selecting the [TEST] button within the auxiliary port dialog box.

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Tel.: 33 1.69.28.27.27 Fax: 33 1.69.28.82.04 Email: info@axel.com