Transcend 550 Drive Pro 550 User Manual

: September 12, 2024
: Transcend

Table of Contents

Transcend 550 Drive Pro 550
FAQs
Package Contents
Getting Started
Function Buttons
Recording Videos
Playing Videos and Browsing Photos
Settings
Using the DrivePro App
Troubleshooting
Specifications
FCC
Warranty Policy
Documents / Resources

Transcend 550 Drive Pro 550

FAQs

Q: What type of memory cards does DrivePro 550 support?
- A: The DrivePro 550 supports microSD cards with a FAT32 file system. It is recommended to use Transcend’s Endurance microSD cards or MLC-based memory cards for optimal recording performance.
Q: How should I clean the windshield area before mounting the dashcam?
- A: Before installation, make sure to clean the selected windshield area meticulously for optimal adhesion of the suction car mount. Use a clean, dry cloth to wipe the windshield surface before mounting.

Package Contents

The DrivePro dashcam package includes the following items:

Getting Started

Overview

Inserting a microSD Memory Card

You must insert a microSD memory card into the DrivePro before you can start recording.

Insert a microSD memory card into the card slot of the DrivePro.
- WARNING”
1. Always format new memory cards through DrivePro before using them for the first time. To format a new memory card, press the Settings button during recording, and select Format Card.
2. Ensure the microSD card’s allocation unit size is 32 KB or larger. If it’s not, the DrivePro will automatically format the card before recording.
3. Formatting will erase all data on the memory card.
4. The DrivePro 550 supports only the FAT32 file system and does not support exFAT or NTFS.
To remove, push to eject the memory card out of the slot.
- “WARNING”: To prevent damage to the memory card and potential data loss, please do not remove the memory card during a shutdown.
- We recommend Transcend’s Endurance microSD cards or MLC-based memory cards to ensure the best recording performance.
- High Endurance microSDHC card
- High Endurance microSDXC 350V card
- For more details on the approximate recording time according to card capacity, go to FAQ on ourofficial website.

Mounting the Dashcam

Insert the mounting bracket into the top of the DrivePro, and slide sideways until you hear a click.
Before installation, be sure to clean the selected windshield area meticulously. For optimal visibility, consider mounting the dashcam in the middle of the windshield at approximately the height of the rearview mirror.
Press down the lever bar of the suction car mount firmly to attach the DrivePro to the windshield.
Turn the adjustment knob anticlockwise to loosen, and then adjust the DrivePro’s position.
After correctly positioning the DrivePro, rotate the adjustment knob clockwise to ensure it securely locks the device.

Connecting to Power

Connect the micro USB cable from the car lighter adapter to the DrivePro.
Insert the other end of the adapter into your car’s power outlet.
After starting the car engine, the DrivePro will automatically power on and begin recording.
After turning off the car engine, the DrivePro will automatically save the current recording and power itself off.
- “Note”
1. Insert a microSD memory card into the DrivePro before connecting it to your car’s power outlet.
2. Car power outlets of some types of vehicles will still supply power after the car engine is turned off. If your car is of this type, please unplug your dashcam from the power outlet to avoid unnecessary power consumption and unexpected issues.

Function Buttons

Recording Screen

Recording status indicator
Video length
Video resolution / Frame rate
WiFi connection indicator
GPS connection indicator
Voice record status
Battery status
Date / Time

Press and hold the Power button for 3 seconds to manually turn on/off the DrivePro in anymode.
Long press the Snapshot button to quickly turn on/off the microphone.
Long press the Settings button to quickly enter the Time-Lapse Video menu.
WiFi connection is available only when the DrivePro is connected to power.

LED Indicator

LED Status	Deﬁnition
Solid Red	Standby
Flashing Red	Recording
Flashing Blue	WiFi On and Recording

“Note”

WiFi connection is available only when the DrivePro is powered up.

Setting the Date and Time

Please first configure the date, time, and UTC timezone settings to ensure accurate recording time.

Press the Settings button.
Use to select Date/Time and press OK.
Use to adjust values, and press OK to move to the next block.
Repeat Step 3 to set the date/time format and time zone. Press OK once you’ve completed the settings.

Recording Videos

Normal Recording

After the car engine is switched on, the DrivePro will automatically power on and start recording. By default, one video file is saved for every 3 minutes of recording. To adjust the recording length, please go to the Settings menu.
After the car engine is switched off, the DrivePro will automatically save the current recording and power itself off.

Emergency Recording

30% of the storage space will be saved for emergency video files. Video files recorded in EmergencyRecording mode are protected from being overwritten.

Manual Emergency Recording

While recording a video, press the emergency button at the bottom of the DrivePro to manually activate Emergency Recording mode.
A warning will appear on the screen when the emergency recording is activated.

G-Sensor Emergency Recording

During video recording, the DrivePro automatically activates Emergency Recording mode when detecting a collision or hit.
If the G-Sensor sensitivity is set to “High,” even minor shocks activate Emergency Recording mode.
If the G-Sensor sensitivity is set to “Low,” only significant shocks activate Emergency Recording mode.
G-Sensor sensitivity can be adjusted in the Settings menu.
“Note” Loop recording is enabled by default, meaning the DrivePro will automatically overwrite the earliest emergency files with the latest emergency files recorded.

Parking Mode Recording

After the car engine is switched off, the DrivePro can automatically enter Parking mode and record footage when motion or collision is detected. Parking mode is disabled by default and can be enabled in the Settings menu.

“Note”: After switching off the car engine, enabling Parking mode may drain the DrivePro’s built-in battery.

During Parking mode, the LCD will turn off and the LED indicator will remain solid red on standby.
If the DrivePro detects a collision or motion of the vehicle, it will record footage for about 15 seconds, and the display will turn on while the LED flashes red.
If no more motion is detected within 15 seconds, the display will turn off again.
The DrivePro will resume Normal recording mode when the engine is switched on again (connected to power).
Transcend’s car lighter adapter does not supply power after the engine is switched off. If long-term recording in Parking mode is required, please use an external power supply.
Enter the Parking mode manually by long-pressing the Power button in Normal Recording mode. To power off the DrivePro, press the Power button again.

Low Battery

Please charge the DrivePro immediately after receiving the Low Battery warning to prevent system time errors. Please avoid using the built-in battery to record videos directly.
“Note” If you intend to use the built-in battery for recording, please ensure that it has a sufficient power supply.

Playing Videos and Browsing Photos

During video recording, press the Browse button.
Use to select either Normal Emergency or Snapshot, and press OK.
Use to select the desired video file, and press OK to preview.
Press to return to the video file list.

Deleting Videos/Photos

Press to delete video/photo files.
The message “Delete?” will pop up. Use to cancel or confirm the deletion of the video/photo file, and press OK.

Protecting Videos

Press to protect the video file.
The message “Lock?” will pop up. Use to select the desired option and press OK.

Settings

In the Settings menu, you can adjust video resolution, recording time, and G-Sensor sensitivity. Additionally, you can configure date and time settings, change the interface language, format the memory card, and perform firmware upgrades.

While recording a video, press the Settings button.
Use to select the desired menu option, and press OK.
Modify the value using , and press OK.
Press to return to the Settings menu.

Menu Options

Upgrade Firmware: Keep your DrivePro up-to-date with the latest firmware version. Download from Transcend website: https://www.transcend- info.com/Support/service.

Firmware Upgrade

After downloading the firmware from the Transcend website, decompress it and put the file in the “SYSTEM” folder of the microSD memory card.
Insert the microSD memory card that contains the latest firmware version into the card slot of the DrivePro.
Connect the DrivePro to an external power outlet. Select Upgrade Firmware from the Settings menu, and press OK to start the firmware detection process. The DrivePro will automatically find the latest firmware file. Select Confirm to complete the firmware upgrade process.
- “Note”: The firmware upgrade will take about 1 to 2 minutes. Please do not turn off the DrivePro while upgrading. The DrivePro will restart automatically after the upgrade is complete.
- “WARNING”
- NEVER remove the power cord or the microSD memory card while the firmware is being upgraded.
- If the DrivePro cannot be turned on due to firmware upgrade failure, please contact Transcend customer service for technical support.

Using the DrivePro App

Tailored for iOS (iPhone/iPad) and Android devices, the free downloadable DrivePro App enables you to wirelessly watch live-view video footage while recording, manage DrivePro features, and play videos on your smartphone or tablet.

Downloading and Installing the DrivePro App

Search “DrivePro” on the App Store or Google Play.
Download and install the DrivePro App.

Once the installation is complete, the App will be displayed on the home screen of your device. Before using the App, please refer to the DrivePro App instructions.

Connecting to the DrivePro

Please connect your mobile device to the DrivePro using one of the following methods:
- Option 1: Scan the WiFi QR code on the dashcam.
- Press the Power button on the DrivePro.
- Scan the QR code on the DrivePro’s screen using your mobile device.
- Option 2: Select the WiFi signal.
- Tap Settings > WiFi from your mobile device.
- Select the WiFi network with DP550 in the SSID. (The default password is 12345678)
Tap the DrivePro App icon on your mobile device and connect to the DrivePro 550.
The image above will be displayed when you are connecting to the DrivePro.
- “Note”
- We recommend changing the DrivePro’s WiFi password the first time you connect to the app.
- To change the default SSID password, access the Settings in the DrivePro App.
Click the link below for detailed operation guidance. https://help.transcendcloud.com/DrivePro/index.html?page=connect.

DrivePro Toolbox Software

The DrivePro Toolbox, developed for Windows and macOS, features a user- friendly interface that allows you to select and play videos recorded on your DrivePro, and see your driving paths of the recorded videos displayed on maps without the need to install separate codecs.

System requirements for connecting the DrivePro to a computer: A desktop or a laptop with a working USB port Microsoft Windows 10 or later macOS 10.12 or later

Download the installation files from: https://www.transcend-info.com/support/software/drivepro-toolbox
Install DrivePro Toolbox software on your computer.

Transferring Files to a Computer
Take the microSD memory card out of the DrivePro, and insert it into a compatible card reader to transfer files to your computer.

Troubleshooting

If a problem occurs with your DrivePro, please check the instructions below before sending your DrivePro for repair. If you cannot find an ideal solution to your question below, please consult the store where you purchased the product or the service center, or contact the local Transcend branch office. You can also visit the Transcend website for FAQ and Technical Support services. For any hardware issues, please refer to the DrivePro User’s Manual.

None of the DrivePro buttons are responding. (The dashcam crashes or runs with lag.)
- Try unplugging the car adapter from your DrivePro, and reconnecting it.
My DrivePro cannot play videos stored on my memory card.
- Edited videos may not be displayed on your DrivePro.
Nothing happens when I press the “Emergency button.”
- Emergency Recording works in the Recording mode only.

Safety Cautions

These usage and safety guidelines are IMPORTANT! Please follow them carefully to ensure your safety and help protect your DrivePro from potential damages.

General Use

For in-car use only.
For your safety, do not operate the DrivePro or use the DrivePro App while driving.
Avoid placing the DrivePro in an extreme temperature environment.
Avoid splashing water or any other liquids on the DrivePro and accessories.
Do not use the DrivePro in an environment with strong magnetic fields or excessive vibration.
Only use the car adapter provided by Transcend. Other car adapters may not be compatible with the DrivePro.
Some vehicles have power outlets that remain active even when the engine is turned off. If your car is of this type, please unplug your dashcam from the car power outlet to avoid unnecessary power consumption and unexpected issues.
The GPS is subject to changes that could affect its performance. Transcend does not guarantee the accuracy of GPS data, which should not influence your judgment while driving.
GPS signals cannot penetrate buildings and metallic tinted films. The accuracy of GPS data depends on the surroundings including the weather and the location it is being used (e.g., high buildings, tunnels, underground, and forests).
WiFi function is available only when the DrivePro is connected to power.

Mounting Location

Never place the DrivePro where the driver’s view or deployment of airbags is obstructed.
Mount the DrivePro within the range of the windshield wipers to ensure clear visibility in rain.
WARNING: Remove the DrivePro carefully if it is mounted on a tinted window to prevent damage to the tint film.

Backing up Data

Transcend does NOT take any responsibility for data loss or damage during operation. We strongly advise that you regularly back up data in the memory card for your dashcam to a computer or other storage medium.

Specifications

| DrivePro 550 (Models produced before November 2023)| DrivePro 550 (Models produced after November 2023)
---|---|---
Dimensions| 95.6 mm (L) × 65.9 mm (W) × 40.5 mm (H) 3.76” (L) × 2.59” (W) × 1.59” (H)
Weight| 107 g (3.77 oz)
Connection Interface| USB 2.0
Storage Capacity| 64 GB microSD card included
WiFi Protocol| 802.11n
Display| 2.4″ color TFT LCD
Lens| Front: F/2.2, 150° (Diagonal) Rear: F/2.0, 130° (Diagonal)| Front: F/2.0, 140° (Diagonal) Rear: F/2.0, 140° (Diagonal)
Video Format| H.264 (MP4: up to 1920×1080P 60FPS)| H.264 (MP4: up to 2560×1440P 30FPS)
Resolution / Frame Rate (Max.)| Front: 1920×1080P (60FPS) Rear: 1920×1080P (30FPS)| Front: 2560×1440P (30FPS) Rear: 1920×1080P (30FPS)
Operating Temperature| -20°C (-4°F) to 60°C (140°F)
| DrivePro 550 (Models produced before November 2023)| DrivePro 550 (Models produced after November 2023)
---|---|---
Power Supply (car charger)| Input: DC 12 V to 24 V Output: DC 5 V / 2 A
Global Navigation Satellite System| GPS / GLONASS
Certiﬁcate| CE / FCC / BSMI / NCC / MIC / KC / EAC / RCM| CE / UKCA / FCC / BSMI / NCC / MIC / KC / EAC / RCM
Warranty| Two-year Limited Warranty
Memory Card Supported| Check product speciﬁcations
Note| In addition to the bundled microSD card, we recommend Transcend’s High Endurance microSD cards or MLC-based memory cards to ensure the best recording performance.

EU Compliance Statement

Transcend Information hereby declares that all CE-marked Transcend products incorporating radio equipment functionality are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: https://www.transcend-info.com/eu_compliance.

Dashcam / Body Camera series

Frequency: 2400 MHz to 2483.5 MHz| Maximum transmit power: < 100 mW

Recycling and Environmental Protection

For more information on recycling the product (WEEE) and battery disposal, please refer to the following link: https://www.transcend- info.com/about/green.

FCC

Federal Communications Commission (FCC) Statement

This device complies with Part 15 FCC Rules.

Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received including interference that may cause undesired operation.

This Equipment has been tested and found to comply with the limits for a Class B digital device, according to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used per the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Information (SAR)

This equipment complies with the FCC portable RF exposure limit set forth for an uncontrolled environment. The exposure standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC is 1.6W/kg.
This equipment could be installed and operated with a minimum distance of 0cm between the radiator & your body.
- Any changes or modifications not expressly approved by the party responsible for compliance could void the authority to operate equipment.
- This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
Transcend Information Inc (USA)
1645 North Brian Street, Orange, CA 92867, U.S.A
TEL: +1-714-921-2000

Warranty Policy

Please find the warranty period of this product on its package. For details of Warranty Terms and Conditions and Warranty Periods, please refer to the link below: https://www.transcend-info.com/warranty.

GNU General Public License (GPL) Disclosure

Please visit https://www.transcend-info.com/Legal/?no=10 to view more information on open-source licensing.

End-User License Agreement (EULA)

For details of software license terms, please refer to the following link: https://www.transcend-info.com/legal/gpl-disclosure-eula.

Eurasian Conformity Mark (EAC)